KX-TA624 is a sophisticated and powerful system which fulfills your expectations of an office communications system. Some of the special features are listed below.
s Automatic Callback Busy (Camp-On) informs you when the selected outside (CO) line or the called party becomes idle.
s Call Log, Incoming (— Option) allows you to confirm the incoming outside call information on the display. You can also call back the caller by selecting one of the logged numbers. This feature is available only for the KX-T7030,KX-T7130 and KX-T7135.
s Conference, Unattended allows you to leave a conference and let the other two parties continue a conversation when you are in a conference with two outside parties. You can also return to the conference.
s Data Line Security prohibits various tones,such as a call waiting tone or hold recall tone, from sounding at an extension in the data communication mode. It also blocks overriding by other extensions, such as Executive Busy Override.
s Direct Inward System Access (DISA) allows external callers to call extensions in the system. If an optional card is installed,an outgoing message will greet the caller and give information about how to access an extension.
s Doorphone and Door Opener (— Option) enables a conversation between you and a visitor at the door. You can also unlock the door for a few seconds from your phone.
s Executive Busy Override allows you to enter into an existing conversation at an extension/outside (CO) line.
s Message Waiting allows you to leave a message notice for another extension. The message waiting lamp (MESSAGE indicator) gives visual indication that a message has been received.
s Paralleled Telephone Connection allows you to connect your PT in parallel with a single line telephone. Each telephone can have the same extension number so that you can use either telephone.
s Voice Mail Integration (— Option) has been upgraded to “APT Integration”. In addition to standard services (Custom Service, Automated Attendant Service,Voice Mail Service, Interview Service) for outside callers, proprietary telephone users can take advantage of: x Live Call Screening — you can monitor incoming calls like you would with a
5
telephone answering machine. Take the call or let the caller leave a message. xTwo-Way Recording — you can record conversations into your mailbox or someone
else’s mailbox.
xVoice Mail Transfer — you can easily transfer a caller to a mailbox.

For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

Placing Calls Quickly
 Directory Dialing
Search 1/90
_ ABC Ltd Search 6/24
NEC CORP
1st Character
you want to search
?
On-Hook Condition

Press several times to search

 After searching the desired destination, press “Enter” Key to confirm the telephone number before lifting the handset, if necessary.
 You can enter more characters (up to 12) to make desired destination’s search even more specific.
 You can also search the desired destination without entering the characters (press Cursor Keys only).  To cancel the Directory Dialing operation, press “Clear/Back” Key.  Directory Dialing can be activated using Soft Key operation.
 Last Number Dialing
Dialed Number 01/10 0312345678
DEC TUE 22 03:29PM
Dialed Number 03/10 0987654321
DEC TUE 22 01:12PM
# 5
LINE 03
Press several times to search
Lnd Save Rls
Redial List
On-Hook Condition

Quick Redial Speaker
Trunk Key

 The system retains the last 10 numbers dialed, which can be reviewed and redialed.  To cancel the Redial List operation, press “Clear/Back” Key.
 Callback by Received Number
Received Call 01/10 03344455566
DEC TUE 22 04:31PM
Received Call 03/10 09988776655
DEC TUE 22 11:38AM
On-Hook Condition

Press several times to search


 Caller-ID function is required to use this operation for outside calls. Ask your NEC Authorized Supplier for more details.
 To cancel the Callback operation, press “Clear/Back” Key.For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

Soft Key Glossary
Following is an alphabetical index of the InMail soft keys (available for SL1100 Multiline terminals and IP Multiline terminal only). Also see the Operation section of each feature.
Soft Key Feature Definition
AM Message Notification When programming a Message Notification time, press to indicate that the entered time is AM.
Annc Announcement Mailbox
System Administrator Press to access the Announce-
ment Mailbox message options.
ATime Auto Time Stamp Press to select the Auto Time Stamp feature.
Back Answer Schedule Override Announcement Mailbox Auto Attendant Direct to Voice Mail Auto Time Stamp Call Routing Mailbox Erasing All Messages Exiting a Mailbox Greeting Instruction Menu
Listening to Messages Mailbox Name Mailbox Security Code Delete Main Menu Message Forward Message Notification Message Reply Record and Send a Message Security Code
Press to go back to the previous menu level or exit your mailbox.
CallH Auto Attendant Direct to Voice Mail Press to access Call Handling options, Auto Attendant Direct to Voice Mail and Paging.
Cancel Announcement Mailbox
Auto Attendant Direct to Voice Mail Call Routing Mailbox Conversation Record Greeting
Instruction Menu Mailbox Name Message Forward Message Reply Record and Send a Message
Press to erase the current message, name, or greeting.
Cncl
Chnge Message Notification Change the Message Notifica- tion setup.
Code Security Code Press to access the Security Code options.
Cont Message Forward
Message Reply Record and Send a Message Press to begin recording.
Del Announcement Mailbox
Auto Attendant Direct to Voice Mail Call Routing Mailbox Greeting Instruction Menu
Listening to Messages Mailbox Name Message Delete Security Code
Press to delete the currently accessed message, name, greeting, or Security Code.
DList Distribution List
System Administrator Press to access Distribution List
setup.
Done Announcement Mailbox
Auto Attendant Direct to Voice Mail Call Routing Mailbox Conversation Record Greeting
Instruction Menu Mailbox Name Message Forward Message Reply Record and Send a Message
Press to exit the recording mode while recording a message, name, or greeting.
DVM Auto Attendant Direct to Voice Mail Press to enable or disable the Auto Att. Do Not Disturb option.

Greet. System Administrator Press to erase a subscriber's greeting from the System Administrator Mailbox.
Auto Attendant Direct to Voice Mail
Greeting Main Menu Press to access the Mailbox
Auto Attendant Direct to Voice Mail
Greeting options. Greeting Press to select a Greeting.
Gr1 Gr2 Gr3
Instr Call Routing Mailbox
Instruction Menu System Administrator Press to access the Instruction
Menu options.
Lstn Announcement Mailbox
Auto Attendant Direct to Voice Mail Call Routing Mailbox Caller ID with Return Call Greeting Instruction Menu Listening to Messages
Mailbox Name Main Menu Make Call Message Delete Message Forward Message Reply Time and Date Stamp
Press to listen to message, name or greeting.
MBOX Answer Schedule Override
Message Forward Message Reply
Record and Send a Message Select another mailbox.
Msgs Erasing All Messages
System Administrator Press to erase all messages in
the selected Subscriber Mailbox.
Next Message Notification Press to skip to the next option without changing your entry.
Listening to Messages While listening to a message, press to listen to the next message.
Notfy Message Notification Press to access the Message Notification Options Menu.
Num Message Notification Press to program a telephone number as the notification desti- nation.
Off Answer Schedule Override
Auto Time Stamp Message Notification Press to turn the selected
feature off.
OK Message Notification Accept the notification number entered and back up to the previous level.
On Answer Schedule Override
Auto Time Stamp Message Notification Press to turn the selected
feature on.
PM Message Notification When programming a Message Notification time, press to indicate that the entered time is PM.
Pager Message Notification Press to program a pager number as the notification desti- nation.
Paging Park and Page Press to enable or disable the Park and Page option.
Pause Announcement Mailbox
Auto Attendant Direct to Voice Mail Call Routing Mailbox Conversation Record Greeting Instruction Menu
Listening to Messages Mailbox Name Message Forward Message Reply Record and Send a Message
Press to pause while recording a message, name or greeting.
Phone Message Notification Press to select using a tele- phone number as the notification destination.
Rec Announcement Mailbox
Auto Attendant Direct to Voice Mail Call Routing Mailbox Greeting
Instruction Menu Mailbox Name Main Menu Record and Send a Message
Press to record a message, name or greeting.
Rpt Listening to Messages Go back to the beginning of the message.
Resume Announcement Mailbox
Auto Attendant Direct to Voice Mail Call Routing Mailbox Conversation Record Greeting
Instruction Menu Mailbox Name Message Forward Message Reply Record and Send a Message
Press to resume while recording a message, name or greeting.
Return Exiting a Mailbox Press to return to your mailbox.
Subs Erasing All Messages Mailbox Name Mailbox Security Code Delete
Security Code
System Administrator
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

Attendant
The attendant is the focal point for call processing within the system. The system can have up to four attendants. In addition to the features of a standard keyset, the attendant also has the following unique capabilities (refer to the respective feature for details):
• Attendant Call Queuing (Intercom Queue Key) on page 38
• Incoming Intercom calls from co-workers queue for the attendant. The callers never hear busy tone.
• Barge In (Intrusion) on page 62
• The attendant can break into another extension user’s established call. This option is enabled in the attendant’s Class of Service (COS 1).
• Direct Line Access on page 189
• Direct Line Access lets the attendant user dial a code to access an individual line. This option is enabled in the attendant’s Class of Service (COS 1).
• Forced Line Disconnect on page 280
• In an emergency, the attendant can release (disconnect) another user’s active outside call. This option is enabled in the attendant’s Class of Service (COS 1).
• Line Queuing / Line Callback on page 349
• The attendant can Camp-On (queue) for a busy line. This option is enabled in the attendant’s Class of Service (COS 1).
• Night Service / Night Ring on page 399
• An attendant with a Night key can put the system in the night mode. This option is enabled in the attendant’s Class of Service (COS 1).
• Removing Lines and Extensions from Service on page 478
• The attendant can remove problem lines from service —then return them to service once the problem is corrected. This option is enabled because the attendant has Direct Line Access enabled in their Class of Service (COS 1)
The attendant should use a 34-Button Display or 34-Button Super Display Telephone. In addition, most attendants should fnd a DSS Console helpful when processing calFor AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

Caller ID Logging
An extension can store the caller’s name and phone number for easy review and redialing.
• Caller ID Manual Callback Selection is available in software versions 3.01 or higher.
Description
When caller ID is enabled, Caller ID Logging stores a record of the caller’s number and name (if provided by the telco) for each outside call that rings an extension. This allows an extension user to easily review and redial their calls. The system can log records directly to an extension or to one of 8 Caller ID Logging Groups. All the extensions in the same Logging Group share the same Caller ID records. Each extension or Logging Group can store up to 99 Caller ID records. The system stores up to 1800 Caller ID records, allocated among all extensions and Caller ID Logging Groups. All Caller ID records are retained when the system is powered down or reset. If a line rings more than one extension simultaneously, the system logs the call at all ringing extensions.
Programmable Caller ID Callback Routing
You can set up Caller ID Callbacks (return calls) to select either a line or Line Group to redial calls allowed by the extension’s Toll Restriction. Caller ID Callback Routing can also optionally:
• Strip the area code from the number dialed.
• Strip the leading 1 from the number dialed.
• Add a leading 1 to the number dialed.
Soft Key Integration
Unique Caller ID soft keys provide the extension user with the capability to view all of their Caller ID records or just records for unanswered calls. Super Display telephone users can additionally view records of answered calls.
Save Number to Speed Dial
While reviewing a Caller ID record, the extension user can optionally store the number and optional name directly in an Extension Speed Dial number.
New Record for Calls on Hold and Parked Calls
The system creates a new Caller ID record for a call retrieved from Hold at an extension other than the one that initially placed it on Hold. The same is also true for Parked calls.
• A new call rings the system and creates a CID record.
• Extension 301 answers the call and places it on Hold.
• Extension 302 retrieves the call from Hold.
• The system creates another record of the call at extension 302.
New Record for Transferred Call
A transferred call creates a new call record each time it is transferred. For example:
• A new call rings the system and creates a CID record.
• Extension 300 answers the call and transfers it to extension 301.
• The system creates a new (answered) record for the call at extension 301.
• Extension 301 transfers the call to extension 302.
• The system creates another new (answered) record for the call at extension 302.For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

No Internal Dial Tone to any Multiline Terminal or SLT
Incorrect or No DC Voltage
Check AC Input Power.
DC Voltages Correct?
Good
Bad
AC Power?
Good
Turn system Off. Disconnect all circuit boards.
Turn system On. Dial tone on Multiline Terminal on 1st ESI(8)-U( )
(MBD-U10 Unit)?
Correct AC Power Problem.
Replace Fuse(s).
Bad PSU Fuses
F1 & F2 ?
Good
No Dial Tone
Replace Corresponding Power Supply.
Yes Problem Solved?
No
Reset ESI(8)-U( ) ETU. If trouble persists, replace B48-U10 KSU.
Dial Tone?
Dial Tone
Rebuild system, one card at a time until problem reappears. Replace defective card.
Dial Tone
Remove all ETUs and retest.
Problem Solved?
Done.
Build system one card at a time, and replace bad ETU(s).
Yes
No Replace KSU.
No Dial Tone
1. If problem not solved, perform First Initialization and test. If trouble persists, go to step 2.
2. Replace B48-U10 KSU and test system using default program.
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

PRI Primary Rate Interface ISDN subscriber interface. PRI has 23 bearer B-channels at 64 Kbps per second and a D-channel at 64 Kbps per second. The bearer B-channels are provided for PCM voice, video conferencing, group 4 facsimile machines, and other similar types of transmissions. The data D-channel used to bring in information about incoming calls and take out information about outgoing calls. PRI can also be used to access slow-speed data networks such as videotex and packet switched networks. PRI has two standards: U Interface for 2-wire T Interface for 4-wire SLIP Serial Line Internet Protocol An Internet protocol is used to run IP over serial lines such as telephone circuits. IP is the Internet Protocol; the most important of all protocols on which the Internet is based. This protocol allows a packet to traverse multiple networks before it reaches its final destination. SMDR Station Message Detail Recording A feature that collects and records information on outgoing calls by station. SPID Service Profile Identifier IDSN service is ordered with certain parameters. The SPID is an 8- to 12-digit number that uniquely identifies the service ordered. The phone company assigns an SPID for every phone number. Each ISDN BRI line usually has two phone numbers. The SPID is a label identifier that points to a particular location on the telephone company central office memory that stores the details of the ISDN services ordered. This number is necessary for the operation of the ISDN phone, fax, or PC software. Without this number, ISDN services cannot be accessed. VoIP Voice over Internet Protocol The ability to carry normal telephone-style voice over an IP-based internet with POTS-like functionality, reliability, and voice quality. The Public Switched Telephone Network (PSTN) connects to the LAN IP network through a VoIP gateway. Digitized speech is transported through IP packets and can include real-time conversation or voice mail. The IP network can be public/private, and voice transport can be telephone-to-telephone, computer-to-telephone.
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

ACD Automatic Call Distribution Provides a cost-effective method for supervising incoming telephone traffic and associated staff activity. AIS Alarm Indication Signal Replaces the normal traffic signal when a maintenance alarm indication is activated. An AIS signal is transmitted downstream to indicate an upstream failure was detected. BNC Bayonet-Neill-Concelman Connector for slim coaxial cables. This is similar to ones used with Ethernet. BPV Bipolar Violation Indicates the presence of two consecutive one bits of the same polarity on a T carrier line. BRI Basic Rate Interface ISDN subscriber interface. BRI has two bearer B-channels at 64 Kbps per second and a D-channel at 16 Kbps per second. The bearer B-channels are provided for PCM voice, video conferencing, group 4 facsimile machines, and other similar types of transmissions. The data D-channel used to bring in information about incoming calls and take out information about outgoing calls. BRI can also be used to access slow-speed data networks such as videotex and packet switched networks. BRI has two standards: U Interface for 2-wire T Interface for 4-wire
CRC Cyclic Redundancy Check CRC is a common method to establish that the data is correctly received in data communications. This process checks the integrity of a block of data. A CRC character is generated at the transmission end. Its value depends on the hexadecimal value of the number of ones in the data block. The transmitting device calculates the value and appends it to the data block. The receiving end makes a similar calculation and compares its results with the added character. If there is a difference, the recipient requests retransmission. DN Directory Number Unique number (phone number) assigned to each telephone or data terminal. ISDN Integrated Services Digital Network An international plan to migrate the public switched network to the universal implementation of standard digital technology. LSA Line Synchronization Alarm Detection A T1 trunk looses frame synchronization. Frame synchronization occurs when a given digital channel (time slot) at the receiving end is aligned with the corresponding channel (time slot) of the transmitting end as it occurs in the received signal. Usually extra bits (frame synchronization bits) are inserted at regular intervals to indicate the beginning of a frame and for use in frame synchronization. LCR Least Cost Routing A feature that automatically chooses the lowest cost phone line to the destination. OOF Out-of-Frame Condition During T1 transmission, an Out-of-Frame error occurs when two or more of four consecutive framing bits are in error. When this condition exists for more than 2.5 seconds a Red alarm is sent by the OOF detecting unit. Equipment that receives this Red alarm responds with a Yellow alarm. OPX Off-Premise Extension A telephone that is located in a different office or building from the mail phone system. The OPX is connected by a dedicated telephone line. This extension has all abilities of the mail phone system.For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

IP Office system Components
The following are the typical components of an IP Office system based on an IP500v2 control unit.

· IP Office IP500v2 System Unit 199
The control unit holds the main configuration and performs the routing and switching for telephone calls and data traffic. Each control unit includes 4 slots for optional base cards to support trunk and phone extension ports.
· Avaya SD Card 42
This uniquely numbered dongle is used to validate license keys entered into the system's configuration to enable features. A dongle is mandatory for correct system operation even if no licensed features are being used. IP500v2 control units use an Avaya SD card which is slotted into the rear of the control unit. This card also provides embedded voicemail support and storage for system software files.



· IP500 Base Cards 19
The IP500v2 control unit has slots for up to 4 IP500 base cards. These can be used to add ports for analog extensions, digital extensions, voice compression channels and other resources.
· IP500 Digital Station Base Card 212 · IP500 Analog Phone Base Card 209 · IP500 VCM Base Card 216
· IP500 Legacy Card Carrier 214
· IP500 4-Port Expansion Base Card 208 · IP500 TCM8 Base Card 215 · IP500 ETR6 Base Card 213

· IP500 Trunk Daughter Cards 22
Many of the IP500 base cards can be fitted with an IP500 daughter card in order to support various types of trunk connections.
· IP500 Analog Trunk Card 220 · IP500 BRI Trunk Card 221 · IP500 PRI Trunk Card 222


· IP500 Combination Cards 19
These card are pre-paired base and daughter cards. They provide 6 digital station ports, 2 analog phone ports, 10 voice compression channels and either 4 analog trunk ports or 4 BRI channels (2 ports). The trunk daughter card cannot be removed or replaced with another type.

· IP400 Cards 24
The IP500 Legacy Carrier base card can be used to allow IP400 trunk cards and IP400 VCM cards to be added to the IP500 control unit.
VK00nDd15SDvXoxkw9cR9x_jOXr_AWz9 · License Keys 396
Various IP Office features and applications require a license key to be entered into the system's configuration. Each key is a 32- character text string unique to the feature being activated and the serial number of the Feature Key dongle installed in the system.


· IP500 External Expansion Modules 26
Additional ports can be added using a number of IP500 external expansion modules. Support also includes IP400 external
expansion modules . 31
· Systems running in IP Office Essential Edition - PARTNER® Version, IP Office Essential Edition - Norstar Version or IP Office Essential Edition - Quick Version mode support up to 8 external expansion modules so long as the system extensions limit is not exceeded.
· Systems running in IP Office Standard Version mode support 8 external expansion modules or 12 if the control unit is fitted with an IP500 4-Port Expansion Base Card.

· Power Supplies 33
The IP500 control unit has an internal power supply unit. Each external expansion module is supplied with an external power supply unit. Additional power supply units may also be required for IP phones and some phone add-ons.
· Power Cords 34
Depending on the locale, different power cords need to be ordered for each control unit, external expansion module and any phones or devices using external power supply units.
· Cables 36
The IP Office is designed primarily for connection to a structured cabling system using CAT3 UTP cabling. This approach allows telephone and data traffic to share the same wiring infrastructure and simplifies equipment moves.

· Mounting Kits 40
The control unit can be used free-standing, with external expansion modules stacked above it. With optional rack mounting kits, the control unit and external expansion modules can also be rack mounted. Alternatively with an optional wall mounting kit the IP500 control unit can be wall mounted. IP500 external expansion modules can also be wall mounted.
· Surge Protectors and Barrier Boxes 39
Where the installation includes extensions in other buildings additional protective equipment is required. This equipment may also be required in areas where the lightning risk is high.

· Phones 43
IP Office systems support a variety of Avaya digital and IP phones plus analog phones.
· Application DVDs
The IP Office applications can be ordered on a number of DVDs. In addition they can be downloaded from the IP Office section of the Avaya support web site (http://support.avaya.com).

For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

The system can operate in either of two modes; PBX or Key. The selected mode affects the system's outgoing call routing
and incoming call routing settings. 20 22

Default Setting
The default setting for the system's Mode is determined by the type of SD card installed in the system.
· IP Office U-Law
A system fitted with this type of card will default to U-Law telephony and Key mode operation. Intended for North American locales. System's running in this mode are referred to as IP Office Basic Edition - Quick Mode systems.
· IP Office A-Law
A system fitted with this type of card will default to A-Law telephony and PBX mode operation. Intended for locales outside North America. System's running in this mode are referred to as IP Office Basic Edition - Quick Mode systems.
· IP Office Partner Mode
A system fitted with this type of card will default to U-Law telephony and Key mode operation. Supported only in North American locales. System's running in this mode are referred to as IP Office Basic Edition - PARTNER Mode systems.
· IP Office Norstar Mode
A system fitted with this type of card will default to A-Law telephony and Key mode operation. Supported only in Middle East and North African locales. System's running in this mode are referred to as IP Office Basic Edition - Norstar Mode systems.
Changing the System Mode
· ! WARNING - Reboot Required
131
Changing this setting requires the system to be rebooted for the change to take effect. Rebooting the
system will end all calls currently in progress.
· In addition, any existing button programming is removed and all buttons are defaulted according to the requirements of the selected mode.
1.Click on System in the menu bar and then click on Switch.
2.Change the currently selected Mode to the required setting; PBX or Key.
· Key
The Number of Lines setting is used to automatically assign line appearance buttons on all extensions with programmable buttons. To make external calls the user should select an available line appearance button. Outbound call routing is determined by which line appearance button the user selects before dialing or by the user's automatic line selection settings.
· PBX
No line appearances are automatically assigned to programmable buttons. The Outside Line setting is used to set the dialing prefix that indicates that the call is an external one for which an available line
67
should be seized. The Alternate Route Selection settings are used to determine which lines are used
for each outgoing call. Line appearance buttons can also still be configured for making and answering

For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

IPO digital Station
This card is used to add digital station (DS) extension ports to an IP500 and IP500v2 control unit. It provides 8 RJ45 DS extension ports for use with Avaya digital phones. A further 4 RJ45 ports are provided for trunk connections when an IP500 trunk card is fitted to this card.

· Supports
Provides 8 DS ports for digital stations (except 4100, 4400, 198 30
7400, M and T-Series).
· IP500 Control Unit:
· IP500v2 Control Unit:
· Maximum per Control Unit: 3 per control unit. · IP500 Trunk Card Support: 1.
Port Type Ports Features
Digit Station 1 to 8 Provides DS ports for digital stations (except 4100, 4400, 7400, M and T-Series). 198 30
LEDs
· Green On = Phone detected.
· LED1 is also used for base card status: · Red On = Error
· Red Slow Flash = Initializing.
· Red Flash every 5 seconds = Card okay. · Red Fast Flash = System shutdown.
Optional Trunk
Card Ports 9 to 12 The card can be fitted with one trunk daughter card of any type. The trunk daughter card
then uses ports 9 to 12 on the base card for its trunk connections.
Port LEDs
LED use depends daughter card type fitted.
· LED 9 is also used for daughter card status. · Red On = Error
· Red Slow Flash = Initializing.
· Red Flash every 5 seconds = Card okay. · Red Fast Flash = System shutdown.
Analog Card · Green on = Card fitted.
· Green flashing = Trunk in use. PRI Card · Off = No trunk present.
· Green on = Trunk present.
· Green flashing = Trunk in use.
· Red/Green Fast Flash (port 9) or Green Fast Flash (port 10) =
Alarm indication signal (AIS) from the trunk remote end.
· Red with Green Blink (port 9) or Green Blink (port 10) = Port in loopback mode (set through IP Office System Monitor).
Name Description SAP Code IPO 500 Extn Card Dgtl Sta 8 IP Office 500 Extension Card Digital Station 8 700417330For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

ATM card is used to add a combination of ports to an IP500v2 control unit. Not supported by IP500 control units. · Supports

· 6 Digital Station ports.
· 2 Analog Extension ports. · 4 Analog Trunk ports.
· 10 voice compression channels. · IP500 Control Unit:
· IP500v2 Control Unit:
· Maximum per Control Unit: 2 combination cards of any type per IP500v2 control unit.
· IP500 Trunk Card Support: 1. The trunk daughter card is pre- installed and cannot be replaced with another card type.
Port Type Ports Features
Digit Station 1 to 6 Provides DS ports for digital stations (except 4100, 4400, 7400, M and T-Series). 198 30
LEDs
· Green On = Phone detected.
· LED1 is also used for base card status: · Red On = Error
· Red Slow Flash = Initializing.
· Red Flash every 5 seconds = Card okay. · Red Fast Flash = System shutdown.
Analog
Extension 7 to 8 · Supports ICLID modes DTMFA, DTMFC, DTMFD, FSK and UK20.
· REN 2 (1 for external bell device). · Off-Hook current: 25mA · Ring Voltage: 40V.
· Intended for connection to two-wire analog phones, the ports do not include a ringing capacitor. For connection to 4-wire analog phones, connection should be via a master socket with ringing capacitors.
· During power failure extension port 8 is connected to the analog trunk port 12. · No status LEDs are used for analog phone extensions.
Analog Trunk 9 to 12 · DTMF, ICLID, Busy tone detection.
· Over-voltage and lightning protection. · DTMF and LD dialing.
· Adjustable echo cancellation (default 16ms). Selectable to Off, 8, 16, 32, 64 and 128 milliseconds.
LEDs
· Green on = Card fitted.
· Green flashing = Trunk in use.
· LED 9 is also used for daughter card status. · Red On = Error
· Red Slow Flash = Initializing.
· Red Flash every 5 seconds = Card okay. · Red Fast Flash = System shutdown.
Name Description SAP Code IPO IP500v2 COMBINATION
CARD ATM IPO IP500v2 COMBINATION CARD ATM 700476For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

IPO Analog Phone
This card is used to add analog phone ports to an IP500 and IP500v2 control unit. It is available in two variants, providing either 2 or 8 analog extension ports.

· Supports
Provides either 8 or 2 analog phone ports depending on card 197
variant.
· IP500 Control Unit:
· IP500v2 Control Unit:
· Maximum per Control Unit: 4.
· IP500 Trunk Card Support: 1.
Port Type Ports Features Analog
Extension 1 to 8 · Supports ICLID modes DTMFA, DTMFC, DTMFD, FSK and UK20.
· REN 2 (1 for external bell device). · Off-Hook current: 25mA · Ring Voltage: 40V.
· Intended for connection to two-wire analog phones, the ports do not include a ringing capacitor. For connection to 4-wire analog phones, connection should be via a master socket with ringing capacitors.
· If fitted with an analog trunk card, for the Phone 8, during power failure extension port 8 is connected to the analog trunk port 12.
Port LEDs
· No status LEDs are used for analog phone extensions. · LED1 is also used for base card status: · Red On = Error
· Red Slow Flash = Initializing.
· Red Flash every 5 seconds = Card okay. · Red Fast Flash = System shutdown.
Optional Trunk
Card Ports 9 to 12 The card can be fitted with one trunk daughter card of any type. The trunk daughter card
then uses ports 9 to 12 on the base card for its trunk connections.
Port LEDs
LED use depends daughter card type fitted.
· LED 9 is also used for daughter card status. · Red On = Error
· Red Slow Flash = Initializing.
· Red Flash every 5 seconds = Card okay. · Red Fast Flash = System shutdown.
Analog Card · Green on = Card fitted.
· Green flashing = Trunk in use.
PRI Card · Off = No trunk present.
· Green on = Trunk present.
· Green flashing = Trunk in use.
· Red/Green Fast Flash (port 9) or Green Fast Flash (port 10) =
Alarm indication signal (AIS) from the trunk remote end.
· Red with Green Blink (port 9) or Green Blink (port 10) = Port in loopback mode (set through IP Office System Monitor).
Name Description SAP Code
IPO 500 Extn Card Phone 2 IP Office 500 Extension Card Phone 2 700431778 IPO 500 Extn Card Phone 8 IP Office 500 Extension Card Phone 8 700417231

For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

 Card Readers for up to 250 Apartments or Offices
The C-4000 converts any four touch tone phones into multi-number auto dialers that will store up to 250 tele- phone numbers in non-volatile memory. Use with Viking’s K-1700-3 or K-1900-8 phones to provide vandal resistant handsfree or handset communication from entry points to apartments or offices.
When a call initiated by the C-4000 is answered by an apartment or business tenant, a built-in contact closure may be activated to control an electric gate or door strike.
Up to 250 entry codes may also be programmed provid- ing tenants with keyless entry or optional PROX-1 Card Readers may be added for Proxy card entry.

The C-4000 can be programmed locally or remotely using a standard Touch Tone phone. The C-4000 has built-in user dialing restriction to help prevent unauthorized calls and toll fraud.
FFeeaattuurreess
• RS-232 Port for programming via a PC
• Remote or local Touch Tone programmable
• Supports 4 entry points
• Supports 4 Wiegand type card readers
• Compatible with Viking’s vandal resistant K-1700-3, K-1900-8 or any Touch Tone phone
• Non-volatile memory (no batteries required)
• Stores 250 tenant Touch Tone phone numbers and 250 entry codes
• Programmable tenant’s relay activation code
• Programmable Master entry code & Maintenance Personnel entry codes
• Programmable call timer
• Normally open and normally closed relay contacts for controlling door strikes, magnetic locks, gates, etc.
• Touch Tone toll restriction
• Allows 911 and 311 outside calls (Programmable)
• LOG BUS data output for logging entry events
PPhhoonnee......771155..338866..88886611 iinnffoo@@vviikkiinnggeelleeccttrroonniiccss..ccoomm hhttttpp::////wwwwww..vviikkiinnggeelleeccttrroonniiccss..ccoomm
AApppplliiccaattiioonnss
• Complete entry system to service 4 entry points when used with these Viking products:
- K-1700-3 Handsfree Speaker Phone (DOD# 157) OR
- K-1900-8 Wall Phone with Handset (DOD# 362) AND
- D-Series Tenant Directories (DOD# 158) AND
- PROX-1 Proximity Card Reader (DOD# 221) OR
- PROX-2 Keypad / Proximity Card Reader (DOD# 219) OR
- HID-2 Wiegand Keypad (DOD# 199)
• Multi-tenant, gated communities
• Office parks and multi-business complexes
SSppeecciiffiiccaattiioonnss
Power: 120V AC/13.8V AC 1.25A, UL listed adapter provided Dimensions: 210mm x 159mm x 45mm (8.25" x 6.25" x 1.75") Shipping weight: 1.5kg (3.2 lbs)
Environmental: 0° C to 32° C (32° F to 90° F) with 5% to 95% non-condensing humidity
Talk Battery Output: 32V DC nominal DTMF dialing speed: 120ms on/100ms off Relay contact ratings: 5 Amps @ 30V DC/250V AC Maximum Wiegand Run: 305m (1000 ft) to Viking model PROX- 1 using CAT5E wire
Maximum LOG BUS Run: 1610m (5280 ft, 1 mile), 24 AWG wire Connections: (40) cage clamp screw terminals


For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

Remote Mailbox Access for IPO
Remote mailbox access is accessing a mailbox from any location does not match the mailbox user or hunt group's number. That includes both internal and external access.
· Remote access is only possible if the mailbox user or hunt group has a voicemail code set in the IP Office configuration.
There are a number of ways to enable remote mailbox access.
1.Direct from an Incoming Call Route
An incoming call route could be configured to enable remote access to a mailbox. The option Voicemail can be selected as the Destination and/or Night Service Destination of an Incoming Call Route.
2.Using a Short Code
A short code can be created that uses the Voicemail Collect feature but without a mailbox name specified in the Telephone Number field will trigger remote access. An example is shown below. This short code could be utilized by users on the system, as the destination in an Incoming Call Route or as the destination for a auto attendant option.
Field Contains...
Code *99
Feature Voicemail Collect Telephone Number ? Line Group Id 0
3.Via an Auto Attendant
An auto attendant can be used to enable remote access to a mailbox. A short code similar to the example could be entered as the Destination for one of the auto attendant Normal Transfer key options. For more information on AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

User Announcements AVAYA IP Office
Announcements are played to callers waiting to be answered. This includes callers being presented to hunt group members, ie. ringing, and callers queued for presentation.
· IP Office 4.0+ supports announcements using Embedded Voicemail.
· If no voicemail channel is available for an announcement, the announcement is not played. · Calls can be answered during the announcement.
· If a call is rerouted to a hunt group's Night Service Group or Out of Service Fallback Group, the announcements of the new group are applied.
· If a call overflows, the announcements of the original group are still applied, not those of the overflow group.
· For announcements to be used effectively, the hunt group's Voicemail Answer Time must be extended or Voicemail On must be unselected.
Announcement Configuration 1.Open IP Office Manager.
2.Select the user or hunt group for which announcements are required. 3.View the Announcements tab.

· Announcements On: Default = Off.
This setting enables or disables announcements.
· Wait before 1st announcement: Default = 10 seconds. Range = 0 to 9999 seconds.
This setting sets the time delay from the calls presentation, after which the first announcement should be played to the caller. If Synchronize Calls is selected, the actual wait may differ, see below.
· Flag call as answered: Default = Off.
This setting is used by the IP Office CCC and CBC applications. By default they do not regarded a call as answered until it has been answered by a person. This setting allows calls to be marked as answered once the caller has heard the first announcement. This setting is not used by the IP Office Customer Call Reporter application.
· Post announcement tone: Default = Music on hold.
Following the first announcement, you can select whether the caller should hear Music on Hold, Ringing or Silence until answered or played another announcement.
· 2nd Announcement: Default = On.
If selected, a second announcement can be played to the caller if they have still not been answered.

For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

Cat6 Cable is a phone and Ethernet computer cable consisting of 4 pairs intimately twisted together with either a PVC (riser) or Plenum rating. 

Cat6 Cable is the latest standard in indoor phone and computer networking cable.  It can be used in all cat3, cat5 and cat5e or enhanced applications.  It is rated up to 550 MHz making it ideal for Gigabit Ethernet connections. 

Cat6 Cable is widely used in newer building structures these days to plan for the future speed of computer and voice signals.  It can be run up to a maximum of 721 feet while still preserving its integrity.  It is worth mentioning that your performance of signal is limited to the lowest possible category cable in your system. In other words, if you have a Cat5 cable in your system, you will need to upgrade it to receive the full benefit of the faster cat6 cable.  One good part of upgrading to a Cat6 cable is you can use the standard RJ45 connectors to terminate your cable.

Another big benefit of Cat6 Cable is in its ability to limit electromagnetic noise and crosstalk of the signal.  The tightly twisted pairs and special bonding agent help insure the integrity of the signal with fewer data losses or interruptions.  A faster and more reliable signal can be critical to businesses that depend on the reliability of information technology to operate daily. 

 

Outdoor Rated Cat6 patch cables are manufactured with high quality UV (Ultra Violet) resistant PVC cable. With an Operating Temperature range of -40C to +60C (-40F to +140F), this cable handles a wide range of weather conditions, most importantly, the degrading effects of Ultra Violet rays. Booted connectors provide a secure connection every time. Cables meet EIA/TIA 568-B.2, and are UL verified to Category 6.For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

Voice and Data wiring

Cat5e is probably the most common networking cable. It is the standard for Ethernet, so almost anyone with a LAN network in their home or office will use Cat5e cables in some capacity.  The cable itself is typically an unshielded twisted-pair (UTP) cable type.  The cable jacket holds four twisted-pair copper wires and has RJ-45 connectors. The Cat5e cable is an enhancement (hence the "e") of the original Category 5 cable. These enhancements include improved performance and support of far-end crosstalk. The unshielded Cat5e is now generally recommended over the original cat5. Cat5e cables come in two different varieties: stranded and solid conductor.  At the most general level, stranded Cat5e cables are more durable and are generally used around the house or office. Solid-conductor Cat5e cables are more efficient but less durable and are generally used in installation work (within walls, ceilings, etc.). In general all Cat5e "patch cables" are stranded, while each solid conductor cable is clearly marked.   The Cat5e's terminating connector is technically an 8P8C modular connector--not an RJ-45 connector. However, the use of the term "RJ-45" is so widespread that insisting on the term "8P8C" would be pedantic at best. We adopt the standard usage of the term "RJ-45" for the connectors of Cat5e cables.     Cat6 Cable is a phone and Ethernet computer cable consisting of 4 pairs intimately twisted together with either a PVC (riser) or Plenum rating.  Cat6 Cable is the latest standard in indoor phone and computer networking cable.  It can be used in all cat3, cat5 and cat5e or enhanced applications.  It is rated up to 550 MHz making it ideal for Gigabit Ethernet connections.

For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

Auto Attendant Overview
The IP Office Small Office Edition, IP406 V2 and IP500 control units support embedded voicemail. This is setup by adding an Avaya embedded voicemail memory card to the control unit and then selecting Embedded Voicemail as the Voicemail Type on the System | Voicemail tab. For full details refer to the Embedded Voicemail Installation Manual.
The IP406 V2 and IP500 support up to 4 simultaneous calls to embedded voicemail services. The Small Office Edition supports up to 10 simultaneous calls to embedded voicemail depending on available voice compression channels. A call from an IP device to voicemail uses two voice compression channels on the Small Office Edition.
• For pre-IP Office 4.1 systems up to 4 auto-attendant services are supported.
• For IP Office 4.1 and higher systems up to 40 auto-attendant services are supported. Due to this increase in the number of possible auto attendant, the method of automatic short code creation for recording prompts has been amended.
In addition to basic mailbox functionality, embedded voicemail can also provide auto-attendant operation. Each auto attendant can use existing time profiles to select the greeting given to callers and then provide follow on actions relating to the key presses 0 to 9, * and #.
• Time Profiles
Each auto attendant can use up to three existing time profiles, on each for Morning, Afternoon and Evening. These are used to decide which greeting is played to callers. They do not change the actions selectable by callers within the auto attendant. If the time profiles overlap or create gaps, then the order of precedence used is morning, afternoon, evening.
• Greetings
Four different greetings are used for each auto attendant. One for each time profile period. This is then always followed by the greeting for the auto-attendant actions. By default a number of system short codes are automatically created to allow the recording of these greetings from an IP Office extension. See below.
• Actions
Separate actions can be defined for the DTMF keys 0 to 9, * and #. Actions include transfer to a specified destination, transfer to another auto-attendant transfer to a user extension specified by the caller (dial by number) and replaying the greetings.
• IP Office 4.0+ supports a Fax action. This can be used to reroute fax calls when fax tone is detected by the auto-attendant.
• Short Codes
Adding an auto attendant automatically adds a number of system short codes. These use the Auto Attend short code feature. These short codes are used to provide dialing access to record the auto attendant greetings.
• For pre-IP Office 4.1 system, 4 short codes are added for each auto attendant. These use the form AA:Name.1 where Name is the Auto Attendant name.
• For IP Office 4.1+ these take the form short code *81XX with the number "AA:.1" where N is the replaced with the auto attendant number when dialing. Four such short codes (*81XX, *82XX, *83XX and *84XX) are added, one each for the morning, afternoon, evening and menu options greetings.
• Routing Calls to the Auto Attendant
The telephone number format AA:Name can be used to route callers to an auto attendant. It can be used in the destination field of incoming call routes and telephone number field of short codes set to the Auto Attend feature.
 Configuration SettingsFor AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

Configure IP Address and Default Gateway to Interface LAN 1
After logging into the IP Office Manager, double-click the System configuration tree item and select the LAN1 tab as shown below.
• Enter IP address 44.1.1.1 in IP Address field.
• Enter 255.255.255.0 in IP Mask field.
• Click Disabled to disable the IP Office as a DHCP Server.
Click the System tab and ensure that the Licence Server IP Address is set to the PC’s IP address 44.1.1.144.
• Enter the IP address 44.1.1.144 as File Writer IP Address.
• Fill in other fields as needed.For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

 GROUP LISTENING
Description
All iPECS Phones have a built in speaker. If allowed, users may employ the speaker to monitor a call while using the handset to converse with the outside party. This enables a group of people in the room to listen to both parties in the conversation.
Operation iPECS Phone While on a call using the handset
1. Press the [SPEAKER] button, speaker activates, the speakerphone microphone will be muted while the handset is off-hook.
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

BACK GROUND MUSIC
Description
An iPECS Phone can receive audio, generally music, from an internal or external source while it is idle. Music from the source is received over the speaker and will be shut-off during ringing, pages, or while the station is off-hook.
Operation iPECS Phone To Receive Background Music,
1. Press [PGM] button
2. Dial ‘73’ to BGM code
3. Dial 00-10 to select hear and select the BGM. 00 – no BGM 01 – Music 1 02 – Music 2 03 – VSF MOH 1 04 – SLT MOH 1 05 – SLT MOH 2 06 – SLT MOH 3 07 – SLT MOH 4 08 – SLT MOH 5 09 – VSF MOH 2 10 – VSF MOH 3
4. Press [SAVE] to save your selection
Attendant
To Transmit BGM through an External Page Port from an Attendant
1. Press [PGM] button.
2. Dial ‘074’ or ‘075’, the Attendant Station Program code for External Page Port 1 or 2, respectively.
3. Dial 00-10 to select hear and select the BGM. 00 – no BGM 01 – Music 1 02 – Music 2 03 – VSF MOH 1 04 – SLT MOH 1 05 – SLT MOH 2 06 – SLT MOH 3 07 – SLT MOH 4 08 – SLT MOH 5 09 – VSF MOH 2 10 – VSF MOH 3
5-28
4. Press [SAVE] to save your selection

If You have questions please call (866)206-2316 or email
MasterTelephone@gmail.com www.TelephoneMen.com

For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

Call Transfer, Station

Description

CO/IP calls can be transferred to other stations in the iPECS system. Calls can be transferred announcing the call (screened) or without an announcement (unscreened).

When a call is transferred, the Transfer Recall Timer is initiated. If the timer expires before the call is answered, the Hold Recall process is initiated.

Operation iPECS Phone While on a CO/IP call, Screened Call Transfer

1. Press [TRANS].

2. Dial the station to receive the transfer.

3. At answer or splash tone, announce the call.

4. Hang-up to complete the transfer.

Or, 1. Press the {DSS/BLF} button for the desired station.

IPECS INTERCOM TRANSFER
Description
Users can transfer an active Intercom call to other stations in the iPECS system. Intercom calls can be transferred after announcing the call (screened) or without announcing the call (unscreened).
The Intercom station is placed on Exclusive Hold. The Transfer Recall Timer is initiated and, if this timer expires before the Intercom call is answered, the call will recall the transferring station until answered or abandoned.
Operation iPECS Phone To perform an Screened ICM transfer, while on an ICM call
1. Press [TRANS] button.
2. Dial the station to receive call.
3. At answer or Splash tone, announce call.
4. Hang-up, return to idle. Or,
1. Press {DSS/BLF} button for the desired station.
2. At answer or Splash tone, announce call.
3. Hang-up, return to idle.
While on a Intercom call, Unscreened call transfer
1. Press [TRANS] button.
2. Dial Station to receive call.
3. Hang-up, return to idle. Or,
1. Press {DSS/BLF} button for the desired station.
3-7
2. Hang-up, return to idle

LG-Ericsson

To Pick-up a call ringing at another station
1. Lift the handset or press [SPEAKER].
2. Dial ‘7’, the Directed Call Pick-up feature code.
3. Dial the ringing station’s intercom number. Or,
1. Lift the handset or press [SPEAKER].
2. Press the {DIRECTED CALL PICK-UP} button.
3. Dial the ringing station’s intercom number.
SLT
To Pick-up a call ringing at another station
1. Lift the handset
2. Dial ‘7’, the Directed Call Pick-up code.
3. Dial the ringing station’s number

Telephone systems

Configuration Settings This following sections detail the various configuration settings provided for different entry Time Profile Used to control when various IP Office functions are active. • Firewall Profile Use to control the types of data traffic that can cross into or out of the IP Office. • IP Route These entries are used to determine where data traffic on the IP Office LAN and WAN interfaces should be routed. • Least Cost Routing On pre-4.0 IP Office systems LCR is used to rerouted or block outgoing external calls. For IP Office 4.0+ this has been replace by ARS. • Account Code Used for call logging and to control the dialing of certain numbers. • License License keys are used to enable IP Office features and applications. • Tunnel Used to created IPSec and L2TP data tunnels. • Logical LAN Used to allow two subnets to be run and routed on the same physical LAN. • Wireless Used to provide wireless services on the Small Office Edition. • Auto Attendant Used when an Embedded Voicemail card is installed on a Small Office Edition, IP406 V2 or IP500 systems. • User Rights Provide templates to control which settings users can change. • ARS Automatic Route Selection is used by IP Office 4.0+ to control outgoing external calls. It replaces Least Cost Routes. • Authorization Codes Authorization codes are similar to account codes. However, unlike account codes which are useable by any user, each authorization code is only useable by a specific user or users associated with a specific set of user rights. • E911 System Available of US systems to support E911 services.ypes within the IP Office configuration. Depending on the type and locale of the IP Office some settings and tabs may be hidden as they are not applicable. Other settings may be grayed out. This indicates that the setting is either for information only or that another setting needs to be enabled first. The different entry types are: • BOOTP Manager settings for the support of IP Office systems requesting software. • Operator Manager settings for the editing of configuration settings from pre-3.2 IP Office systems. • System Overall settings for the data and telephony operation of the IP Office system. • Line Settings for trunks and trunk channels within the IP Office including IP trunks. • Control Unit Information summary of the control and expansion units in the IP Office system. • Extension Settings for extension ports including IP extensions. • User Settings for IP Office users. They may or may not be associated with an extension. • Hunt Group Collections of users to which calls can be directed for answer by any one of those users. • Short Code These are numbers which when dialed trigger specific IP Office features or are translated for external dialing. • Service Configuration settings such as user names and passwords needed for connections to data services such as the Internet. • RAS Remote Access Service settings for connecting incoming data calls. • Incoming Call Route Entries here are used to match incoming call details to destinations on the IP Office system. • WAN Port Configuration settings for the WAN ports provided on some IP Office units. • Directory External names and numbers. Used for matching names to incoming calls and for dialing from IP Office user applications.

Many customers would like to have a redundant network to provide uninterrupted voice services. In most cases, with an IP network in place, a second network is built for backup purposes. Figure 1 illustrates a sample customer configuration where a remote site is networked to a central site by an IP Wide Area Network (WAN). The central site has a T1 ISDN PRI facility and the remote site has two analog lines connected to the PSTN network for backup in case the IP network is not available. In these Application Notes, the configuration for redundant is from the IP Office to Avaya Communication Manager only. The Avaya IP Office – Small Office Edition handle calls at the remote site and a pair of Avaya S8710 Media Servers with a G650 Media Gateway handle calls at the central site. [Note that the name IP Office will be used to refer to the IP Office – Small Office Edition throughout this document.] The Least Cost Route feature is configured on Avaya IP Office to use the IP network as the primary route and the PSTN (analog trunk) as the secondary route to the central site.

On-hook/Off-hook Some procedures in this user guide instruct you to perform a step while “on-hook” or “off-hook.” These terms refer to the position of the handset. “Off-hook” indicates that the handset should be lifted off of the telephone cradle. “On-hook” indicates that the handset should remain in the cradle and should not be lifted. Volume Controls Voice and ring volume levels are controlled by adjustable slides located at the bottom of Automatic Line Selection You have Automatic Line Selection, if you go off-hook and hear dial tone and the [DN], CO, or Pooled Line (PL) LED lights steady. The LCD displays the station number (201) and the seized CO Line (11). ® To make a call when you have Automatic Line Selection ® Lift the handset or press 63.5. NO. 201 USING LINE 11 You do not have Automatic Line Selection, if you have to press an available [DN] or CO Line before dialing. ® To make a call when you do not have Automatic Line Selection ® Press the [DN] or &2 first before using the handset or 63.5.the front panel. The right 92/ control adjusts the speaker volume for dial tone, station Background Music (BGM), Off-hook Call Announce, and voice. The left 5,1* control adjusts the ring tone and handsfree voice announcement levels. The method for changing the volume varies (see Tables 5 and 6). Table 5 Using VOL Feature Phone Status Slide Comments Ring Tone Volume/ Incoming Handsfree Answerback and Speaker OCA On-hook, Idle 5,1* control Adjusting the ring tone volume also changes the volume level of incoming Handsfree Answerback and Speaker OCA calls before they are answered by pressing a [DN]. Table 6 Using VOL with Additional Buttons Feature Phone Status Press Comments BGM over Telephone Speakers On- hook, Idle %*0 ...or [DN] + and 63.5 BGM is activated over your telephone speakers. BGM Volume On- hook, Idle [DN] and slide the 92/ control You hear dial tone after pressing the button. Adjust the volume of the BGM while listening to the dial tone. The dial tone volume should be the same as the BGM after you have adjusted it. Press 63.5 after setting the volume level.

USE To make or transfer a call to all GROUP extensions in a Calling Group: CALLING 1 Press . 2 Lift the handset. 3 Dial 7 and a group number (1-4) To page all extensions in a Calling Group, follow steps 1 and 2, then dial and the group number. Begin speaking after the beep. USE To answer a call at any extension GROUP in a Pickup Group: PICKUP 1 Press Intercom . 2 Lift the handset. 3 Dial 6 6 , then the group number (1-4)

SCREEN To listen to a caller leaving a voice CALLS mail message: Press the programmed Call Screen button while the call is ringing. To screen all incoming calls: Press the programmed Call Screen button. The steady I Green Light indicates the call screening feature is activated. RECORD To record a conversation (to be stored in CALLS your voice mailbox): Press the programmed Record Call button at any time during the call. You may record conference calls, but only one of the other parties can be on an inside extension. (PVMS R5.0 and later) LOCK To prevent unauthorized calls YOUR while youre away: EXTEN SIO N 1 Press . 2 Dial a 4-digit code (0-9). 3 Redial the 4-digit code. This feature also prevents calls from being screened. To unlock your extension: 1 Press . 2 Dial the 4-digit code used to lock the extension.

BACKGROUND MUSIC To turn Background Music on or off: 1. Press the Speaker key. 2. Dial 725. 3. Press the Speaker key to hang up. 2-14 THU 4:20PM B.G.M. CALL FORWARDING All Calls (CF/A) To set Call Forward – Immediate at a forwarding station: 1. Pick up the handset or press the Speaker key. 2. Dial the Call Forward – Immediate Service Code (default: 741). -OR- Press the Call Forwarding Programmable Function Key (Service Code 751:10). CF-ALL 1:SET 0:CANCEL . 3. Dial 1 (Set) CF-ALL 4. Dial the destination extension or off-premise 5. number. CF-ALL 92142622000 6. Press the Speaker key or hang up. Note: Your Call Forwarding Programmable Function Key lights. To cancel Call Forward – Immediate at a forwarding station: 1. Pick up the handset or press the Speaker key. 2. Dial the Call Forward – Immediate Service Code (default: 741). Press the Call Forwarding Programmable Function Key (Service Code 751:10). 3. Dial 0. 4. Press the Speaker key or hang up. Note: Your Call Forwarding Programmable Function Key goes off. Call Forwarding Busy/No Answer (B/NA) To set Call Forward – Busy/No Answer at a forwarding station: 1. Pick up the handset or press the Speaker key. 2. Dial the Call Forward – Busy/No Answer Service Code (default: 744). -OR- Press the Call Forwarding Programmable Function Key (Service Code 751:13). CF-BNA 1:SET 0:CANCEL CF-BNA 12345678 3. Dial 1 (Set). 4. Dial the destination extension or off-premise number. 5. Press the Speaker key or hang up. To cancel Call Forward – Busy/No Answer at a forwarding station: 1. Pick up the handset or press the Speaker key. 2. Dial the Call Forward – Busy/No Answer Service Code (default: 744). -OR- Press the Call Forwarding Programmable Function Key (Service Code 751:13). 3. Dial 0 (Cancel). 4. Press the Speaker key or hang up. To set Call Forward – Both Ring at a forwarding station: 1. Pick up the handset or press the Speaker key. 2. Dial the Call Forward – Both Ring Service Code (default: 745). -OR- Press the Call Forwarding Programmable Function Key (Service Code 751:14). 3. Dial 1 (Set). 4. Dial the destination extension number.

CALL PICKUP Group Call Pickup To answer a call ringing another telephone in your Pickup Group: 1. Pick up the handset or press the Speaker key. 2. Press the Group Call Pickup key (Service Code 751:24). -OR- Dial 756 or *#. Note: Service Code *# can pick up any call in the group, plus any Ring Group calls. Service Code 756 cannot pick up Ring Group calls. To answer a call ringing a telephone in another Pickup Group when you do not know the group number: 1. Pick up the handset or press the Speaker key. 2. Press the Group Call Pickup key (Service Code 751:25). -OR- Dial 769. To answer a call ringing a telephone in another Pickup Group when you know the Group Number: 1. Pick up the handset or press the Speaker key. 2. Press the Group Call Pickup key (Service Code 751:26 + group). -OR- Dial 768 and the group number (0~9 or 00~64)

CONFERENCE 1. Establish an intercom or trunk call. 2. Press the Conf Softkey or the Conference key (Service Code 751:07). 3. Dial the extension you want to add. -OR- Access an outside call. Note: To get the outside call, you can either press a Line key or dial a trunk/trunk group access code. 4. When the called party answers, press the Conference key twice. Note: If you cannot add additional parties to your conference, you have exceeded the system’s Conference limit. 5. Repeat steps 2~4 above to add more parties.

TABLE OF CONTENTS CALL PARK – SYSTEM ....................................................................... 29 STATION BUSY/NO ANSWER OPTIONS........................................... 30 CO/PBX DIALING OPTIONS................................................................ 33 CALL PICKUP ...................................................................................... 36 PAGING................................................................................................ 37 BACKGROUND MUSIC ....................................................................... 39 CALL FORWARDING........................................................................... 39 SELECTABLE DISPLAY MESSAGING................................................ 41 STATION RELOCATION...................................................................... 42 CODE RESTRICTION, DIAL BLOCK................................................... 42 ACCOUNT CODE ENTRY ................................................................... 43 AUTOMATIC CALL DISTRIBUTION (ACD) ......................................... 44 4.FEATURE OPERATION ANSWERING CALLS ........................................................................... 23 PLACING CALLS.................................................................................. 24 MICROPHONE CONTROL .................................................................. 27 SPEAKERPHONE CALLS.................................................................... 27 GROUP LISTEN................................................................................... 27 HOLDING CALLS................................................................................. 28 TRANSFERRING CALLS..................................................................... 28 CONFERENCE..................................................................................... 29

The following provides you an overview of the Least Cost Routing (LCR) feature and step-by-step instructions to fill in the Least Cost Routing System record sheets. The quantities of LCR plans, CO line groups, etc. vary between processors. This chapter and the LCR record sheets note these differences when they exist. LCR enables the system to automatically route each outgoing voice call over common carriers and selected lines. The customer chooses these lines for the specific time of day, and for system users with varying priorities. If the system is programmed properly, LCR can select the most economical route. If the best routes are unavailable, users with priority can access more expensive outgoing routes. Several elements of LCR must be defined in programming. For LCR to function properly: o line groups must be created in Program 16; o line restrictions must be set in Programs 40 and 41; and o the area dialing plan must be assigned in Program 45-1. LCR Features Parameters Enables LCR features, including a warning tone for last choice route number, a comfort dial tone during LCR processing, and the Long Distance Information dialing plan. Home Area Code Notifies LCR software of the area code of the installation site. Special Codes Notifies LCR of special emergency and operator codes that will be automatically routed as a local call, without unnecessary delay. Long Distance Information Plan Number Notifies LCR software how to route a long distance information call. Local Call Plan Number Notifies LCR software which call routing plan is designed to handle local and special calls.

ACCOUNT CODE Description Station users may allow tracking of specific calls by entering a non-verified variable length (up to 12 digits) identifier for a call. The identifier or “Account Code” is output as part of the Station Message Detail Record (SMDR) for the call. Operation iPECS Phone To assign a Flex button for {ACCOUNT CODE} operation: {ACCOUNT CODE} button: [PGM] + {FLEX} + [PGM] + ‘84’ + [SAVE] {ONE-TOUCH ACCOUNT CODE} button: [PGM] + {FLEX} + [PGM] + ‘84’ + Account code (up to 12 digits) + [SAVE] To enter an Account Code using an {ACCOUNT CODE} button prior to placing a call: 1. Lift the handset. 2. Press the {ACCOUNT CODE} button. 3. Dial the Account Code (1 to 12 digits). 4. Press ‘*’, Intercom dial tone is heard. 5. Place the CO/IP call as normal. Or, 1. Lift the handset or press the [SPEAKER] button. 2. Press the {ONE-TOUCH ACCOUNT CODE} button. 3. Place the CO/IP call as normal. To enter an Account Code using an {ACCOUNT CODE} button during a call: 1. Press the {ACCOUNT CODE} button. 2. Dial the Account Code (1 to 12 digits). 3. Press ‘*’. Or, 4. Press the {ONE-TOUCH ACCOUNT CODE} button SLT To enter an Account Code prior to placing a call: 2-1 1. Lift the handset. 2. Dial Flex Numbering Plan code ‘550’. 3. Dial the Account Code (1 to 12 digits). 4. Press ‘*’. 5. Place the CO/IP call as normal.

NEC Elite Ipk II In Mail

If You have questions please call (866)206-2316 or email
MasterTelephone@gmail.com www.TelephoneSetUp.com

TO CALL YOUR MAILBOX FROM OUTSIDE
❍ Dial the Automated Attendant number ● Wait for greeting ● Dial # and your
mailbox number ● (Optional) Enter your Security Code if you have set one
in mailbox options.

B a sic P h o n e F u n ctio n s MAKE To make an outside call: A CALL 1 Press , a line button or lift the handset. If required, dial the outside line code, usually . To make an inside call: 1 Press either button. 2 Lift the handset, if desired. 3 Dial the extension. ANSWER To answer an outside or inside call: A CALL Press the button for the line you wish to answer, lift the handset or press . To enable Hands-Free Answer on Intercom: Press which allows you to respond to voice-signaled (not ringing) intercom calls without having to lift the handset or press any buttons. USE Press . T H E H OLD To retrieve a call from hold, while on FEATURE the handset or speaker, press the line button next to the winking I Green Light (a call you put on hold) or the winking I Red Light (a call put on hold at another

B a sic P h o n e F u n c tio n s TR A N SFER 1 Press . A CALL 2 Dial the extension number. TO AN 3 Hang up. EXTENSION TR A N SFER 1 Press . A CALL TO 2 Dial the extension number. A VOICE 3 Hang up. MAILBOX MAKE A While connected to the first party: CONFERENCE 1 Press . CALL 2 Press an idle intercom or line button. 3 Call the next party. 4 Press again. Calls are now conferenced. Repeat these steps to add up to a total of 2 outside and 2 inside connections. U SE YOU R To listen to your messages: VOICE Press . MAILBOX To have voice mail answer your calls: Press “Do Not Disturb.” JOIN A A steady I Red Light indicates a call CALL IN in progress on another extension. PR O GR ESS 1 Press the button next to the I Red Light . 2 Lift the handset or press .speaker

Hold Call Waiting Hold Call Waiting is a compound feature combining hold and answer and provides a convenient way to hold an existing call and answer a waiting call through a single button press. Hold Music (Music on Hold) The IP Office system supports up to 4 sources of music on hold - one system source which may be external, internal (WAV) or tone, plus up to 3 additional internal sources. The internal sources are .WAV files saved either in volatile memory, or on the optional memory card in an IP500 and IP406 V2. The .WAV file must be 16bit PCM mono and sampled at 8Khz with a maximum duration of 30 seconds. Alternate sources for music on hold are selectable for use by Incoming Call Routes or Hunt Groups. On IP500 systems, each source can be up to 90 seconds long (30 seconds on IP406 V2 and IP412). External music on hold sources connect to the 3.5mm Audio socket on all IP Office control units. Park As an alternative to placing a call on hold, a call can be parked on the system to be picked by another user. The call park facility is available through the user's telephone, one-X Portal for IP Office, Phone Manager or SoftConsole. Calls are Parked against a ‘park slot number’ which can be announced over a paging system so the person the call is for can go to any phone and collect the call by dialling the park slot number. For convenience Phone Manager has 4 pre-defined park buttons. On digital phones with DSS/BLF keys it is possible to program Park keys that will indicate when there is a call in a particular park slot and allow calls to be parked or retrieved. There is a system configurable timeout that determines how long a call may remain parked before it is re- presented to the extension that originally parked the call. Automatic Callback Feature • When calling an extension that is busy, set the system to call you when the extension becomes free. This feature is also called "Ringback When Free". • When calling an extension that just rings, set the system to call you when the extension is next used. This feature is also called "Ringback When Next Used". Benefit • Carry on with other work and let the system initiate a call for you when the extension becomes available. Description Depending on the type of phone a user has, call back when free is accessed by dialing a short code while listening to internal busy tone, selecting an option from an interactive menu or pressing a programmed DSS/ BLF key. Callback when free can also be activated from Phone Manager. You can also set a callback when free or a callback when next used using a short code.

Tones IP Office generates the correct user tones for the geography. These tones are generated for all IP Office extension types, analog, digital and IP. Supported tones are: • Dial, both primary and secondary depending on geography • Busy • Unobtainable • Re-order • Conferencing tone depending on geography Caller ID Feature • Display of the caller’s number on incoming calls, where supplied by the service provider. • Sending of calling number on outgoing external calls. Benefit • Confirmation and recognition of who is calling. • Storage of Caller ID numbers for return calls. • Directory name matching to Caller ID numbers. • Screen-Popping customer records in compatible applications. Description Where supplied by the service provider, the IP Office can receive and use the callers Caller ID. The Caller ID is passed through to the answering phone or application and is included in any call log or history supported by the phone or application. If the Caller ID matches a number in the IP Office's Directory, the matching directory name is shown instead of the number. Where IP Office Phone Manager, or the TAPI service is used to link to database software on the users PC, it is possible to have an automatic query performed on the supplied Caller ID and have the caller’s record in front of the user before the call is answered. For outgoing calls the IP Office can insert a system wide Caller ID or set a flag to have Caller ID withheld. For users with a direct dial number routed to their extension, that direct dial number is also used as their Caller ID for outgoing calls. Alternatively short codes can be used to specify the Caller ID that should be sent with outgoing calls. Note that the sending and receiving of Caller ID is subject to the service provider supporting that service. The service provider may also restrict which numbers can be used for outgoing Caller ID. Hold A call may be placed on hold with optional Hold music. A held call cannot be forgotten as it is presented back to the extension after a timeout set by the system's administrator. See also Park . 128 Toggle Calls Toggle Calls cycles round each call that the user has On Hold to their extension locally within the system,

Trunk Programs Overview See Flowchart 7-2 for an overview of the ISDN trunk programming procedure. o If you are installing all standard trunk groups, skip Program *16 (the default is for all standard TGs). o If you are installing BRI ISDN, use Program *16 to assign BRI type and Program 16 to assign BRI CO lines into trunk groups. o If you are installing PRI, use Program *16 to assign PRI types. Do not use Program 16. Do not change settings in Program 16 for trunk groups marked for PRI. Primary Rate Interface (PRI) Programming 1.Run Program *16 to define the ISDN trunk group type as: non-ISDN, Primary Rate Interface (PRI), or Basic Rate Interface (BRI). 2.For BRI trunk groups, run Program 16 to assign the trunk groups. Then, skip to Step 7. 3.For PRI, run Program *65 to assign B-channels. 4.For PRI, run Programs *66-1, *66-3 to define trunk groups parameters and channels. (Program 16 will be assigned automatically.) 5.To assign Call-by-call features (PRI only), run Programs *66-2, *66-4 to assign Call-by- call trunk groups codes and network ID. 6.For PRI, run Program *67 to assign call direction for ISDN trunk groups and call type capabilities allowed for each trunk group. 7.For BRI and PRI, run Program *68 to define the parameters for Calling Number to be presented for a call depending upon whether the ISDN trunk group uses DID, private numbers or use default number programmed in *68-2. 8.For BRI and PRI, run Program *66-5 to assign Listed Directory Numbers (LDNs) to channel groups and index numbers. Then run Program *66-6 to assign LDN channel groups to ISDN trunk ports. Then run Program *66-7 to assign trunk groups to each LDN. 9. Run Program *68-2 to define whether or not the system presents a “user” Caller ID when calls are made using ISDN services. This program also enables users to dial a code to send Caller ID or to block it. 10.For BRI and PRI, run Program *69 to define the parameters for Calling Number to be presented. Each phone can present a unique Caller ID number, such as DID or a private number. If neither is chosen, the default is the Directory Number entered in Program *68-2 for outgoing calls. 11.Run Program *64 to assign each ISDN trunk group to use DID/DNIS programming, or to provide Direct in Line (DIL) ringing for incoming calls. 12.See “ISDN Related Programs” on Page 7-3, and make the appropriate programming assignments.

Toshiba ISDN. System Programs Overview System programming for ISDN has some commonalities with T1 programming. ISDN programming follows two different paths, depending on whether Basic Rate Interface (BRI) or Primary Rate Interface (PRI) is being installed. Refer to Flowchart 7-1 and the following steps for an overview of each program’s purpose. ISDN features can be programmed onto the following systems as described: o DK40i and DK424 – support BRI S/T o DK40i and DK424 – will support BRI U basic features in Release 4.2 o DK424 supports PRI. ISDN Related Programs o Program 10-1–System Assignments: LED 16 determines the initialization process for BRI lines connected to the ISDN network (see 3-27). o Program 10-4–ACD/ISDN Parameters: LEDs 11 and 12 set the T-Wait ISDN PRI and BRI timers, respectively. T-wait timers are used for reducting overloading ISDN terminals during concurrent initialization, such as following a wide-area power failure. LED 13 specifies whether or not 3.1 kHz audio calls can be received as speech calls. LED 14 enables the ISDN “Start” code to be sent when the Speed Dial button is pressed (see 6-6). o Program 39–Telephone Feature Buttons and Program 59–Attendant Console Feature Buttons: A new button is provided called the 6WDUW button in both Program 39 (see 3-135) and 59 (see 3-111) to defeat the timeout when dialing is complete. Also a 6XE button is provided for entering sub-address information. o Programs 55-1 and 55-2–Least Cost Routing Modified Digits: Enables a sub-address separator (see 5-21). o Program 30 – Station Class of Service: LED 12 defines whether the button is used for dialing a sub-address or as a dialing separator. When LED 12 is ON, only the standard stations are affected. The DKT and EKT ports are ignored (see 3-73). If the first dialed digit is , the will be treated as a feature access code. If is entered at any point after that (in other words, as long as it is not the first digit dialed), then the system will treat the following numbers as a subaddress. A second should then be entered to indicate the end of the subaddress.

DID Digit Length Selection (Memory Block 1-1-20) Use this Memory Block to define the number of DID digits. Default: 3 8.3.2 DID Digit Conversion Assignment (Memory Block 1-1-21) Use this Memory Block to enable the DID Digit Conversion table. Default: NO 8.3.3 DID Digit Conversion Table (Memory Block 1-1-22) Use this Memory Block to assign DID numbers to ring at station numbers, closed number (plus outgoing digits), or tenant number. Default: Not Specified 8.3.4DID Forward Station Number for Busy Station or Undefined Digit (Memory Block 1-1-23) Use this Memory Block when the DID conversion Table is enabled to define where digits are routed when undefined or the station is busy. Default: NON (Not Assigned)

Call by Call Service allows multiple services to share a PRI line. When a call is originated or terminated, an Information Element (IE) called the Network Specified Facility (NSF) is added to the SETUP message to identify the service associated with the call. The number of Simulated Facility Groups (SFGs) that can be simultaneously used for each service must be restricted. The total number of SFGs must be less than the number of PRI channels. The SFGs are determined when contracting with the network. The network determines whether calls that exceed the restriction are rejected or diverted. For outgoing calls, the KTS counts the number of calls in progress per group, and rejects excess calls. For Call by Call to operate, the number of B channels used for PRI must be specified using Memory Block 1-13-00 (PRT Channel Assignment), and Call by Call service must be assigned to each PRT using Memory Block 1-13-03 (Call by Call Service Selection).

Call Wait (Camp-on) ● After receiving station busy tone, dial＊ . ● Camp-on tone is heard in the called station. ● When called party answers, talk or hang up to transfer another call to the called party. Last Number Redial ● Lift handset, press OHD/Speaker or dial from active keypad. ● Dial 5 5 2 or press speed button + dial ‘＊’ + Hold/Save button. Storing Station Speed Dial Numbers ● Press the [TRANS/PGM] and [SPEED] Button. ● Dial speed bin number. Range (XXX-ZZZ) ● Dial speed dial number you wish to store. (iPECS-MG : Dial number with CO Access code) ● Press the [HOLD/SAVE] button. ● Enter the name associated to the number. ● Press the [HOLD/SAVE] button. ● You will hear confirmation tone. Using Station Speed Dial Numbers ● Press the [SPEED] button ● Dial the desired speed dial bin number. Group Call Pick-up When hearing an unattended phone ringing in your area, ● Lift handset. ● Dial 5 5 6. ● You will be connected automatically to the caller. ※ Note: you must be in the same pick-up group.

Placing an Outside Call ● Lift handset, press OHD/Speaker or dial from live keypad. ● Dial 9. ● Dial the desired number. Placing an Intercom Call ● Lift handset, press OHD/Speaker or dial from active keypad. ● Dial the station number. Placing an Outside Call on Hold ● While connected to an external call, press [HOLD] button. Retrieving a Outside Call on Hold ● Press the flashing flexible button. ※ Note: calls will automatically recall after pre-defined time Re-directing an Incoming Call (Call Pick-up) When you hear another phone ringing in your area, ● Lift handset, press OHD/Speaker or dial from live keypad. ● Dial 7. ● Dial the extension number of the ringing station. ● You will be connected automatically to the caller.

(E1 PRI) Overview E1 PRI trunks are provided by the installation of an E1 PRI trunk card into the IP Office control unit. E1 PRI trunk cards are not supported with the IP Office Small Office Edition control unit. Dual port E1 PRI trunk cards are only supported with the IP412 control unit and in Slot A of the IP406 V2 control unit. For full details of installation refer to the IP Office Installation manual. Each physical E1 PRI trunk port supports up to 30 channels for calls. E1 trunks can be set to either ETSI or QSIG operation modes. T1 trunks are provided by the installation of an T1 PRI trunk card into the IP Office control unit. The trunks on these cards can be configured for T1, PRI or QSIG operation. For full details of installation refer to the IP Office Installation manual. Dual port T1 PRI trunk cards are only supported with the IP412 control unit and in Slot A of the IP406 V2 control unit. Each physical trunk port supports up to 24 channels in T1 mode, 23 channels in PRI and QSIG modes. • Dialing Complete The majority of North-American telephony services use en-bloc dialing. Therefore the use of a ; is recommended at the end of all dialing short codes that use an N. This is also recommended for all dialing where secondary dial tone short codes are being used.

As we described in the previous issue, Network Address Translation or NAT is a means of expanding the number of available IP addresses that can be used under the IPv4 addressing scheme. With NAT certain publicly routable IP addresses are provided to a company that has an Internet connection. Other, specific numbers are used by the company for internal communications only, and are not publicly routable, nor are they visible to anyone outside the Local Area Network of that company. Firewalls do not apply NAT to the Application Layer. As SIP is an Application Layer protocol, the IPv4 addresses and domain resolution are not translated for Application Layer routing. SIP traffic cannot traverse these traditional enterprise firewalls and NAT devices, and as a result, the firewall/NAT device incorrectly routes all SIP traffic, which includes Voice over IP. When a SIP phone call attempts to traverse a typical firewall, although the TCP/IP addressing is correct, the IP addresses within the SIP protocol information header are not corrected. As a result, when a far-end WAN device receives a SIP request the SIP addresses are the private IP addresses of the SIP device behind the typical firewall. These private IP addresses are not routable back to the original source. Ingate fixes these issues. Ingate SIParators/Firewalls contain a SIP Proxy, SIP B2BUA, SIP Media Relay, and a SIP Registrar – features not found on traditional firewalls -- that allow the traversal of the IP addresses within the SIP protocol. The Ingate Firewall or SIParator uses these tools to replace the private addresses with publicly routable addresses so that the calls can be connected, and then assigns the correct internal IP address to the call so that it can be delivered to the proper recipient on the inside of the network. The Ingate will allow the network traversal of VoIP (and SIP trunking) calls to various carriers/service providers from the IP-PBX. It controls both incoming and outgoing SIP communications and routes it to the intended users and devices. The advantage of the Ingate Firewall is that it will allow all voice traffic as well as data traffic to traverse the enterprise firewall/NAT/AL

SIP trunking is a term applied to the services offered by LECs (Local Exchange Carriers), ILECs (Independent Local Exchange Carriers), CLECs (Competitive Local Exchange Carriers) and ITSPs (Internet Telephony Service Providers) to terminate Voice over IP (VoIP) calls to the Public Switched Telephone Network (PSTN). SIP Trunking allows enterprises and small businesses to eliminate a PSTN gateway at their site and outsource that function to a carrier. It is typically a lower-cost alternative to Primary Rate Interfaces (PRIs) because SIP trunks can be purchased in single-trunk increments (as compared to 23 channel increments for a PRI). Other ways in which SIP trunks decrease costs: q With SIP trunks, a single network can be maintained within the organization, rather than having both a voice and data network. q Internet bandwidth can be used more efficiently. q Moves, Adds and Changes can be completed without major wiring upgrades. SIP Trunks are delivered in several ways: Over the Public Internet – SIP Trunking Anywhere Allows any enterprise, anywhere, to adopt SIP Trunking and assign some, possibly unused, bandwidth to voice at no extra charge for the connection, and providing the highest ROI. Managed Services Carriers supply a dedicated, fully managed connection from their Point of Presence to the enterprise site. This service offers quality of service guarantees, but is somewhat more expensive. MPLS Delivery The carrier, usually an LEC, ILEC or CLEC, will delivery a managed service using Multi-Protocol Label Switching to insure the highest voice quality and reliability. The voice quality, even over an un-managed public Internet connection, is excellent. Typical savings over PRIs range from 40-60% with the payback period for the equipment required, which may include an upgrade to the IP-PBX and the installation of an Ingate SIParator or Firewall, has been shown to range from 4 – 12 months. With these facts in mind, there is no question that SIP Trunking offers compelling advantages for businesses large and small.

SIP invitations are used to create sessions that carry session descriptions, which allow participants to agree on a set of compatible media types. SIP makes use of elements called proxy servers to help route requests to the user's current location, authenticate and authorize users for services, implement provider call-routing policies, and provide features for users. SIP also offers a registration function that allows users to upload their current locations for use by proxy servers. SIP runs on top of several different transport protocols, such as UDP, TCP and TLS. The SIP requests and responses are written in plain text within the datagram of the IP Header. Contained in the SIP requests and responses are the addresses of the source and the destination of the participants. These addresses are SIP URI’s, which have a UserInfo and Host Address, and this host address can either be an IP address or a domain name. For example, a SIP URI can look like “sip:scott@ingate.com.” Therefore, the routing of SIP is done using IPv4 addresses at the Application layer and does not route at the Transport or Network layer. As the addressing and routing of SIP are done at the Application layer, the biggest problem the SIP protocol now has is the disconnect between the IPv4 addressing and routing at the Application layer versus the IPv4 addressing and routing at the Transport and Network layers. Network Address Translation (NAT) occurs at the Transport and Network layers. AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA t.646.872.2025

NEC ASPIRE MULTI BUTTON TELEPHONE. If you and your co-workers handle each other's calls, you might want to be in a Department Callinggroup (page 37). Someone calling your group's number goes through to any- one who's available. You can even have Department Step Calling (page 39) send your personal calls to your group when you're not avail- able. To answer a call already ring- ing a co-worker's phone, use Group Call Pickup (page 54). When you're on a call and you want the others in your area to listen in on the conversation, activate Group Listen (page 55). Your co-work- ers hear the call through your telephone's speaker. If you frequently call the same co-worker, you can have Ringdown (page 105) automatically call them for you.

AVAYA Partner Backup and Restore You should back up the system programming periodically especially if you are changing the processor module or upgrading the system, or before and after any major programming changes. You can back up your system programming to either the internal memory of the PARTNER ACS R7.0 processor or a Backup/Restore PC Card. You can back up the programming automatically or manually. Occasionally, you may have to restore programming from the backed-up file. The system may automatically restore a backup translation image if the system detects that the battery backed up translation image is corrupted.

AVAYA Partner ■ If you want to be able to intercept calls routed to an auxiliary device—such as an answering machine, a voice messaging system, or an auto attendant—make sure Automatic Extension Privacy is Not Assigned for the auxiliary equipment extension. ■ Single-line telephones and system telephones without a programmed Privacy button cannot override this feature once it is assigned to an extension. ■ If Automatic Extension Privacy is Assigned at an extension, the green light is lit automatically after programming the Privacy button to indicate that Privacy is currently active. ■ Automatic Extension Privacy applies only to active calls. Any user can retrieve a held call unless Exclusive Hold is used.