ESI Cordless Handset II Repeater The optional ESI Cordless Handset II Repeater extends the coverage area of the ESI Cordless Handset II in all directions, including up and down. If Repeaters are installed so their coverage area overlaps that of the base station, the base station can hand off calls to the Repeaters as the user moves from one coverage area to another. When it’s connected to a Repeater, the ESI Cordless Handset II operates exactly as it does when connected to its base station, and the handoff from the base station to the Repeater occurs seamlessly without disturbing the end user, even during an active call. Each ESI Cordless Handset II base station supports up to six repeaters, regardless of configuration. • Each Repeater supports up to two direct connections to other Repeaters. • No Repeater can be more than three connections — or hops — from the base station. All Repeaters, regardless of configuration, must be registered to the base station. Repeaters that are registered directly to a base station (left), do not require use of the optional Repeater Configurator Kit. These Repeaters can be installed using automatic configuration. However, Repeaters registered to the base station through another Repeater (one example shown, right) do require use of the Repeater Configurator Kit. For detailed information on installing Repeaters, refer to the ESI Cordless Handset II Repeater Installation Manual (ESI # 0450-1248).
Every call on a PRI span is sent with the called number in the setup message. This means you can determine whether to use a number as a pilot number or as a DID number. Pilot numbers are a means of routing a company’s primary published phone number differently from a DID. Each ESI Communications Server has a different capacity for pilot entries, each with its own answer ring assignment; see “Translation tables” in “System capacities” (page B.1). This is important, because the dynamic channel allocation prevents you from routing based on channel. Pilot numbers can be routed to an ID branch, department, extension or mailbox. This varies from DIDs in that, when a DID number is routed to an extension, it is considered answered and follows the busy/ no-answer routing of the extension; but, with pilot numbers, the call will be routed to the extensions for live answer for the designated number of rings, then can be routed to an ID branch in the event of busy/no-answer. If the PRI span is used for outgoing calls, pilot table entry 1 is used for outgoing Caller ID, as well. Because of this, pilot number entry 1 should always be programmed with 10 digits.
The System Administration application is installed on a PC that is connected to the LAN. Only a user on that PC can install the System Administration application. The System Administration application will communicate with the messaging system through its LAN port. Installation of the MERLIN Messaging or PARTNER Messaging System Administration application can be performed from the MERLIN Messaging System Release 4.0 Library CD or the PARTNER Messaging System Release 7.0 Library CD. Depending on your system, you select “PARTNER Messaging System Administration” or “MERLIN Messaging System Administration” under “Install Software” from the main window of the Library CD. This will automatically launch an installation wizard. Follow the instructions in the installation wizard to install the System Administration application.
Cordless Handset II Repeater The optional ESI Cordless Handset II Repeater extends the coverage area of the ESI Cordless Handset II in all directions, including up and down. If Repeaters are installed so their coverage area overlaps that of the base station, the base station can hand off calls to the Repeaters as the user moves from one coverage area to another. When it’s connected to a Repeater, the ESI Cordless Handset II operates exactly as it does when connected to its base station, and the handoff from the base station to the Repeater occurs seamlessly without disturbing the end user, even during an active call. Each ESI Cordless Handset II base station supports up to six repeaters, regardless of configuration. • Each Repeater supports up to two direct connections to other Repeaters. • No Repeater can be more than three connections — or hops — from the base station. All Repeaters, regardless of configuration, must be registered to the base station. Repeaters that are registered directly to a base station (left), do not require use of the optional Repeater Configurator Kit. These Repeaters can be installed using automatic configuration. However, Repeaters registered to the base station through another Repeater (one example shown, right) do require use of the Repeater Configurator Kit. For detailed information on installing Repeaters, refer to the ESI Cordless Handset II Repeater Installation
CO lines An ESI Communications Server can operate either on a station-by-station basis as a PBX or as a combined key/PBX using standard loop-start lines. If a station has line keys programmed, the user accesses the lines by pressing one of these keys or by dialing the line group number 9 (or 8 or 71–76). If a station does not have line keys programmed, the user always accesses CO lines by dialing 9 (or 8 or 71–76). Since the system handles call transfer and auto attendant functions efficiently, operating in the PBX mode provides more programmable feature keys for other uses and the opportunity for glare is greatly reduced. Notes: When a port card is added to or removed from the system — i.e., thus changing the number and configuration of cards in the system — you must reprogram the CO lines. However, if a port card is replaced by the same type of port card (e.g., when you replace a faulty 684 card with a new 684 card1), you don’t have to reprogram the CO lines. As a visual indication of CO line usage, the phone’s display will show on/off-hook line status. All phone programmable keys default to being unprogrammed (except on extension 100, where the first key defaults as a day/night key). Use extension button mapping (Function 35; see page G.36) to assign line keys system-wide. An individual station’s keys can be reassigned using either PROGRAM 2 or “radio-key programming” at that station.
System timing parameters Function 151: Flash hook duration This sets the time (in seconds) that a flash hook will be sent on the current line to the Telco from a digital phone set. The default setting of 1.5 will cause disconnect and fresh dial tone from the CO. Range: 0.2–2.0. Default: 1.5. Function 152: Transfer forward timer This sets the number of times a transferred or DID1 call will ring before following the day/night routing for the extension or department. Range: 1–9 rings. Default: 3. Function 153: Recall timers Function 1531: Exclusive hold recall timer This is the amount of time, in seconds, that a call will remain on exclusive hold before recalling to the extension that initiated the exclusive hold. Range: 5–960 seconds. Default: 60. Function 1532: Hold recall timer This is the amount of time, in seconds, that a call will remain on hold before recalling to the extension that initiated the hold. Range: 5–960 seconds. Default: 60. Function 1533: Hold recall timeout timer This is the number of times a station will recall-ring before being re-routed. Range: 2–40 rings. Default: 6. Function 154: ACD timers Function 1541: ACD exit timer This is the amount of time, in seconds, that a call will remain in ACD department queues before following the department reroute (see Function 33, page G.23). Range: 5–600 seconds (or 0 for no limit). Default: 180. Function 1542: ACD wrap timer This is the maximum amount of time, in seconds, that an agent can remain in wrap mode. If this function is turned off, agents cannot place their stations in Wrap Mode (see the “ACD agent operation” chapter in the User’s Guide). Range: 5–600 seconds (0 for no limit). Default: 0 (no limit). Function 1543: ACD hold recall timer This is the amount of time, in seconds, that a call will remain on hold by a logged-in ACD agent before recall. (A logged-out user will follow the Function 1532 timer when placing someone on hold.) Range: 5–960 seconds. Default: 60.
This manual provides information for completely programming a new DX-80 system from scratch. Comdial also provides you with some tools you can use to reduce your programming time. These tools include: • a series of worksheets for you to plan your system structure, and record the programming for future reference if necessary. For more details, see Appendix A, Worksheets. • copying a base CO line or extension’s setups to several other CO line or extensions thereby eliminating the need to program them individually, and • using one of four standard database programming templates provided with the DX-80 on CD part number DX80UTILCD. You can choose the template that most closely matches your new customer’s site needs, and then add whatever custom changes you need to make. This approach saves you the time of programming the entire system from scratch. For more information on these and other aids the DX-80 provides to allow you to program a system efficiently, see Section 3.1, Shortcuts to Help You Work Faster. When you are programming a new system from scratch, perform the following basic tasks: 1. Set up the system features. 2. Set up the CO lines. 3. Set up call handling. 4. Set up the toll restrictions. 5. Set up the UCD groups. 6. Set up Voice Mail (if applicable).
Voice Mail GroupsMembers (ports)Integration MethodVM message waitingVM control codes1 per Tenant (uses 1 UCD Group per VM system)24Digital (ICD Voice) and In-band (for other)#96 + station number to turn VM button LED on.#*96 + station number to turn VM button LED offDisconnect Digits: 8 digits max.Subscriber Calling via Intercom: 4 digits max.Transfers to VM : 4 digits max.Busy Forward: 4 digits max.No Answer Forward: 4 digits max.Direct Call Forward: 4 digits max.CO Line Recall: 4 digits max.CO Line Ringing: 4 digits max.UCD Overflow: 4 digits max.Record Digits for Voice Recorder function: 4 max.Delete Digits: 4 digits max.Suffix for transferred calls: 2 max.CO line loop current sensingInterrupt programmable from 50ms to 2500ms.Paging8 Internal Page Extension Groups1 External Page Port1 Internal All Call1 System (Internal/External) All CallSpeed Dialing1000 total bins, dynamically allocated.200 bins at default allocated for system-wide use.20 bins at default allocated for extension use (extensions 101-148 only) (50 possible per extension)16 digits maximum per bin.Last Number Redial16 digits per stationSave Number Redial16 digits per stationUser Saved Number (Memo Pad)20 digits per station
60-Key Expansion Console, B.3, I.8, I.9 60-Key Second Expansion Console, B.3, I.8, I.9 Analog ports, I.7 Battery. See Cautions Cabinets Expansion, F.2 Cautions, E.1 Battery, E.1 Fuse, E.1 Power supply, E.1 CO lines Capacities. See System capacities Connecting, I.5 Console, B.3, I.8, I.9 ESI Cordless Handsets. See Phones ESI Presence Management, D.1 Expansion Cabinet, F.2 Expansion Console, B.3, I.8, I.9 Fuse. See Cautions Grounding, F.2, I.1, I.3 Hardware installation, E.2–F.15 LED functions, F.15, G.6, H.6 Main board, A.2 Memory Module, A.3 Installation or replacement, F.5–F.8, G.5, H.5 Mirrored Memory Module (M3), A.3 Installation, F.9–F.13 MOH, I.3 NSP (Network Services Processor), A.7 Overlays, B.4 Paging, I.4 Phones Digital Feature Phones, B.1 ESI Cordless Handsets, B.2, B.3 IP Phones, B.2 VIP Softphone, B.4 Port cards Capacities, A.4 Charts, I.13–I.20 Installation, G.3–G.4, G.3–G.4 Installation, F.2 Port card adapter, F.3 Power, I.1 Power Distribution Shelf, A.3 Power supply. See Cautions Transformers, wall-mount, A.3 PRI, I.5 Regulatory information (U.S. and Canada), E.2 Ringer equivalence number (REN), E.2 Serial ports, I.3 Site location, F.1 SMDR, I.3 System capacities, D.1 T1, I.5 UPS (uninterruptible power supply), I.1 VIP Softphone. See Phones
Use this option to enable or disable themailbox. An extension mailbox is not ac-cessible when it is disabled (even thoughits stored messages and configuration areretained in memory.) If disabled, a userpressing Message initiates a remote logonand is asked to enter their mailbox num-ber. A voice prompt then announces: “Thatmailbox does not exist.”To make programming easier, considerassociating a mailbox number with a sta-tion port. For example, mailbox 1 couldcorrespond to port 1, which in turn corre-sponds to extension 101.Mailbox 1 ~ 64 :1Mailbox 65 ~ : 002Mailbox NumberUp to eight digitsUse this option to select the extensionnumber associated with the mailbox youare programming. Normally, mailbox 1should use Mailbox Number 101, mailbox2 should use Mailbox Number 201, 101etc.To make programming easier, considerassociating a mailbox number with a sta-tion port. For example, mailbox 1 couldcorrespond to port 1, which in turn corre-sponds to extension 101.Mailbox 1 = 101Mailbox 2 ~ 64 =102 ~ 164Mailbox 65 ~ =No Setting03Number of Messages0 ~ 99 messagesTo conserve storagespace, enter 0 for all un-used mailboxes.Use this option to set the maximum num-ber of messages that can be left in theSubscriber Mailbox. If a caller tries toleave a message after this limit is reached,they hear : “That mailbox is full.” InMailthen hangs up.Mailbox 1 = 99Mailbox 2 ~ = 2004Message PlaybackOrder0 (FIFO = first-in/ first-out, or oldest messagesfirst).1 (LIFO = last-in/ first-out, or newest messagesfirst)Use this option to set the Subscriber Mail-box message playback order. When a sub-scriber listens to their messages, InMailcan play the oldest messages first (first-in/first-out, or FIFO), or the newest messag-es first (last-in/first-out, or LIFO).
Enable/disable the ability to processthe Call Screening commands (1 +extension number) sent from theVoice Mail. You should normally en-able this option to allow for VoiceMail Call Screening. Disable this op-tion if your system has been modi-fied so that extensions begin withthe digit 1(e.g., 101, 102, etc.). Alsosee the “Flexible System Number-ing” feature.045-01-1104Park and Page0 = Off1 = OnEnable/disable the system ability toprocess the Voice Mail Park andPage (*) commands. You shouldnormally enable this option.145-01-1205Message Wait0 = Off1 = OnEnable/disable the system ability toprocess the Voice Mail MessageWait (#) commands. You shouldnormally enable this option. If ena-bled, be sure that the programmedMessage Notification strings don’tcontain the code for trunk access.145-01-1306Record AlertTone IntervalTime0 ~ 64800 secondsThis time sets the interval betweenVoice Mail Conversation Recordalerts.30 07CentralizedVoice mail PilotNo. (V1.5 Added)Dial (Up to 8 digits)Assign this number the same as theextension number or pilot number.No Setting 08CentralizedVoice Mail De-partment GroupNumber (V1.5Added)0 ~ 320 = No Voice Mail As-signedAssign which Extension (Depart-ment) Group Number is used as theCentralized Voice Mail group.0 09CentralizedVoice Mail mas-ter Name (V1.5Added)Up to 12 charactersAssign the Centralized Voice MailMaster Name.
Repeater installation notes To achieve optimum operation from your ESI Cordless Handset II Repeater: • Place the Repeater at least six feet off the ground so it has a clear line-of-sight. • Make sure the Repeater has good reception from the base station (or Repeater to which it is daisy-chained). • Make sure the Repeater location is close to a standard 120 VAC power outlet. • Never install electrical cords across traffic areas where they can cause a tripping hazard (additionally, such cords, if damaged, may create fire or electrical hazards). • Allow at least 35 feet between Repeaters. If you install Repeaters across multiple floors, be sure to allow 35 feet vertically, too. • Install the Repeater away from sources of electrical interference. Examples include audio systems, office equipment, and microwave ovens. • Install the Repeater away from heat sources and direct sunlight. • Install the Repeater away from items that can interfere with radio signals. Examples include metal doors, thick walls, niches, and cupboards. In case of trouble If you have followed the guidelines described herein and still encounter problems with ESI Cordless Handsets, please call ESI Technical Support at 800 491-3609 or e-mail to email@example.com. When contacting ESI Technical Support, be sure to have as much of the following site and usage information as possible: • Square footage of the building. • Layout of building/offices, and locations of base stations and repeaters. This can be a hand-drawn diagram with locations of base stations (you can fax it to ESI at 972 422-9705; be sure to indicate that it goes to Technical Support). The objective is to give the ESI technician an idea of the site’s layout. • Number of Cordless Handsets, whether they are Cordless Handsets II or original Cordless Handsets, and how many are of each type (digital, Local IP, or Remote IP). • How the troublesome Cordless Handset is being used. For example, is it used by a supervisor who travels the entire area of the building many times per day, or by an administrative assistant to go a short distance from an office to a copy room? • Where the problem occurs — e.g., if a Cordless Handset cuts in and out when used in a certain area of the building.
If this option is set to 0, the F-Route table selected is determined only by the digits dialed without any relation to the day or time of the call. If this option is set to 1, the system first refers to PRG 44-10. If there is a match, the pattern defined in that program is used. If not, the F-Route pattern in PRG 44-09 and time setting in 44-08 are used. 02 03 Dial Tone Simulation (V2.0 Added) Tone Kind (V2.0 Added) Conditions None 1 digit (0 ~ 9) *, # cant be used 0 = Internal DT 1 = External DT When first dialed digit matches with the data set in this Program, system send simulated DT to calling party after receiving first digit. Numbering plan for the dial needs to configure as F-Route at PRG 11-01. Set simulated DT kind which can change the tone used at PRG 44-01-02 and PRG 44-02-04.
PRI local number digit length Tells the system whether there is seven- or 10-digit local dialing in the system’s area. If the local calling area uses only seven-digit dialing, set this value to 7 (this tells the system not to wait for additional digits when a local seven-digit number is dialed). Range: 7 or 10. Default: 10 (supports both 10- and seven-digit dialing). Field 8: Dialing off-hold Enables or disables outside callers’ ability to dial off-hold only when MOH 590 (external source) is selected. When this is enabled, CO callers will be able to dial extension, department, and mailbox numbers while on hold. When this is disabled, the system will ignore digits dialed by CO callers. To enable or disable outside callers’ ability to dial off-hold, press a scroll key to make the desired selection and then press # to confirm. Default: Enabled. Field 9: Re-sending of Caller ID in Intelligent Call Forwarding This parameter “turns off” the repeat Caller ID (re-sending) component of Intelligent Call Forwarding. Some service providers — local exchange carriers or inter-exchange carriers — don’t allow repeating the caller’s CID data when making an outgoing call. If re-sending of Caller ID is disabled, the PRI pilot number of the station’s tenant will be sent instead. If re-sending of Caller ID is enabled, CO calls that are forwarded to an off-premises number over a PRI channel will send the original caller’s CID data to the called person. To enable or disable this parameter, press a scroll key to make the desired selection and then press # to confirm. Default: Enabled.
Adding a KSU2 Second Cabinet You can add one KSU2 to a KSU1. The KSU2 adds: • eight digital DX-80 extension ports • four CO line ports • one Power Failure Transfer port • Extension Expansion connectors for two additional DPM8s or one APM4 • Ribbon cable for one APM4 • Ribbon cable for one COM4 Connect the KSU2 to the KSU1 via a designated connector located on the CPM inside the KSU1. To install the KSU2 perform the following steps. 1. Be sure that the entire system is turned off. 2. Remove the KSU cover (four screws at each corner) on both KSU1 and KSU2. 3. Connect a static discharge wrist strap to a suitable earth ground. Be sure that the strap is touching bare skin.
Installation Overview The following steps provide an overview of the installation process. Details on each of these steps are contained in the following sections of this chapter. Be sure to read the detailed instructions before installing the DX-80. 1. Plan the installation, including the KSU1 or KSU1 and KSU2 and Main Distribution Frame (MDF) location, station locations, cable runs, and optional equipment. 2. Assemble the correct tools and supplies: UTP telephony grade cable/wiring, miscellaneous telephony hardware, 66 blocks, modular wall jacks, etc.) 3. Run the wiring for speakerphones, DSS consoles and analog devices (FAX machines, modems, etc.) from the MDF to each location. Wiring topology is referred to as “star-wiring” configuration; no cable should loop from one telephone location to another. 4. Run cable/wiring to any optional equipment, such as external paging equipment, loud bell signaling devices, music sources, etc. 5. Mount the MDF backboard and attach the terminal blocks on the backboard. Use a dedicated MDF with 66 block wiring field to promote full serviceability of the system and connections using proven techniques. If you route extension cables into the KSU, you have to terminate one cable pair into standard crimping modular connectors for each cable.
Setting Up UCD Voice Announce (VA) Groups The DX-80 system provides UCD groups to allow you to handle high traffic using third-party ancillary RADs. Whenever the overflow destinations of a UCD group require you to use more than one RAD to handle the volume of call traffic, you can pool the RADs in a group (available UCD group) for access. If you do this, any of the available devices can handle waiting calls with the same announcement. The following conditions apply. • You must assign all voice announce UCD group members to port type V.A. • You must record all ancillary RAD devices individually for the same announcement. These conditions do not apply when using the DX-80 VP system for UCD Overflow announcements. 8.4.1 PROGRAMMING USING THE DET Note: chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to actuate the associated operation. 1. Enter Database Administration using the feature code Feature # * and then enter the DB Admin password. 2. Press show. The system displays the DB Item Select screen. 3. First, program the analog extension ports as type V.A. 4. Enter 01-nnn-21, then press save (where “nnn” is the extension number of the analog port connected to an ancillary RAD Device). This advances you to the selected extension Port Type field. 5. Press chg to select VA.
DSS (Direct Station Selection) Console The DSS console is a digitally interfaced component of the DX-80. It connects to the system via any available digital port (408M/E or DPM8 digital port). The DSS is equipped with 60 programmable buttons. Twelve of these buttons are intended for features code storage only and do not have LED indications associated with them. Forty eight buttons are equipped with dual color (red / green) LEDs and may be assigned any system feature code or directory number; these buttons may be assigned for either system features operations or CO line access operations. You can mount the DSS console in one of two positions: lower profile desk position and wall mounted position. DSS consoles are programmed to operate with an associated speakerphone. You can assign up to four DSS consoles per speakerphone. The maximum number of DSS consoles supported by the DX-80 is 12. Each equipped DSS console requires one digital port, therefore the total number (system capacity) of speakerphones possible is reduced by one for each DSS console
CO line connection Note: For greatest simplicity, this section mentions each port card without the use of an “ESI,” “E2-,“ or “CS-“ prefix, as cards otherwise are functionally identical — e.g., we refer to an E2-684 or CS-684 as just a “684.” Local loop An ESI Communication Server’s advanced CO line circuitry provides for open loop detection and the system’s built-in Caller ID interface. Loop start lines are connected via the last 6 pairs on each 66 block on the 612 and 684 cards. Note: Observe correct order of connection to preserve proper rotary hunting of the CO lines. T1/PRI For T1 or PRI applications (only PRI on the ESI-50; it doesn’t support T1), an ESI Communications Server can use a compatible digital line card (DLC)1: • ESI-1000, ESI-600, ESI-200, ESI-100 — DLC and DLC12, each for either T1 or PRI. • ESI-50 — DLC82 for only PRI. Depending on how you configure it, each supports either (a.) a single T1 circuit at 24 DS0 channels or (b.) a PRI circuit supporting 23 “B” (bearer) channels and one “D” (data link) channel. The DLC12 and DLC82 each also support 12 digital stations. The T1 or PRI line is connected via the last two pairs of the industry-standard 50-pin amphenol cable connector on the front of the DLC. Each ESI Communications Server has a different maximum number of system-wide DLCs (see “Port card options,” page A.4). Partial T1 or PRI applications are supported through line programming. Each DLC has built-in CSU functionality. The integrated CSU can be enabled or disabled via system programming2. The following functionality is provided: line, payload, DTE and none (normal operation) loopback modes with the ability to respond back controlled via system programming; alarm conditions, and both ANSI T1.403 and TR 54016 performance messages for ESF only. Important: On the ESI-50, the DLC82 may be installed in only slot 2. If you’re installing more than one T1 or PRI, the DLC in the lowest number slot will synchronize (“slave”) the system with the public network. The system will synchronize to only one clock source. Therefore, ESI strongly recommends that the first DLC in the system be connected to the T1 or PRI that’s connected either to the local CO or the nationwide long-distance provider, either of which typically will provide veryhigh-accuracy clocking (Strata 3). The DLC doesn’t provide master or sub-master clocking for privatenetwork T1 spans.
VRS Fixed Message 02 General Message Number Input Data 0 = Disable (VRS fixed message will not be played.) 1 = Enable (VRS fixed message will be played.) 0 ~ 100 (0 = No General Message Service) Description Enable (1) or disable (0) the system ability to play the fixed VRS messages (such as You have a message). This item assigns the VRS message number to use for the General Message. Default 0 Related Program 0 03 04 05 06 07 08 VRS No Answer Destination VRS No Answer Time Park and Page Repeat Timer (VRS Msg Resend) Set VRS Message for Private Call Refuse (VRS Msg Private Call) Set VRS Message for Caller ID Refuse (VRS Msg CID) Call Attendant Busy Message 0 ~ 25 (Incoming Ring Group Number) 0 ~ 64800 seconds 0 ~ 64800 seconds 0 = No Message Played 1 ~ 100 = VRS Message 1 ~ 100 101 = VRS Fixed message (Message will only play if PRG 40-10-01 is enabled.) 0 = No Message Played 1 ~ 100 = VRS Message 1 ~ 100 101 = VRS Fixed message (Message will only play if PRG 40-10-01 is enabled.) 0 ~ 100 (0 = No message) This item assigns the transferred Ring Group when the VRS is unanswered after Call Forwarding with Personal Greeting Message. If an extension has Personal Greeting enabled and all VRS ports are busy, a DIL or DISA call to the extension waits this time for a VRS port to become free. If a Park and Page is not picked up during this time, the Paging announcement repeats. This item assigns the VRS Message number to be used as Private Call Refuse. When Fixed message is set, VRS message guidance is: “Your call cannot go through.” This item assigns the VRS Message number to be used as Caller ID Refuse. When Fixed Message is set, VRS message guidance is: “Your call cannot go through.” 0 (No Setting) 0 0 0 0 0
While a caller waits for a UCD group member to answer (in queue), several queued call operations are possible. These include the following. • No Answer – Member advancement. Each UCD group has a No Answer Timer. You can set this timer to advance the call from one UCD group member to the next when the ringing member does not answer the call within the time allotted. • Overflow 1 Destination programming. Each UCD group has an overflow 1 timer and destination. You can set this timer to determine how long calls will remain in queue, before being routed to the overflow 1 destination. The destination can be an extension responsible for handling calls that remain in queue too long, or a voice announcement device. You can use recorded announcement devices to play recorded messages to callers waiting in queue, for example, “All agents are still busy - please continue to hold.” The system plays the overflow 1 destination only once. For high traffic scenarios, you can use a recorded voice announcement UCD group to play the same message to multiple callers. • Overflow 2 Destination programming. Each UCD group has an overflow 2 timer and destination. You can set this timer to determine how long calls will remain in queue, following the overflow 1 timer, before being routed to the overflow 2 destination (overflow 1 timer + overflow 1 destination recorded message time + overflow 2 timer.) The destination can be an extension responsible for handling calls that remain in queue too long or a voice announcement device. You can use recorded announcement devices to play recorded messages to callers waiting in queue, for example, “Please continue to hold to reserve your place in queue.” For high traffic scenarios, you can use a recorded voice announcement UCD group to play the same message to multiple callers. • Overflow Count programming. Each UCD group has an overflow count that is associated with the overflow 2 timer. You can set this timer to allow a specific number of times that the system may repeat the overflow 2 timer. For each cycle of the overflow 2 timer, the system plays the overflow 2 destination recording. If a call remains in queue so long that the overflow count counter expires, the system routes this call to the programmed reroute destination. • Reroute Destination programming. Each UCD Group has a reroute destination. You can program this with an extension number the system uses to remove the call from UCD group queue. The system then routes the call for immediate handling. Other features whose programming may affect UCD programming includes the following. • CO Line Ring Assignment • UCD Reroute Destination • UCD Voice Announce Group • UCD Agent Log On/Log Off • Voice Mail - Digital Integration • Recorded Announcement Devices (RADs)
Receive Format Delimiter Dial Code Route Setup of Receive Dial 0 = Address 1 = * ANI 2 = * * DNIS 3 = * ANI * * Address 4 = 5 = ( * ANI * DNIS * DNIS * ANI * = Delimiter Code) 1 ~ 9, 0, #, * 0 = Fixed Route (Item 08) (No Routing) 1 = Routes on Received DNIS or Address Data 2 = Routes on Received ANI Data COS 01 = 0 COS 02 ~ 15 = 0 * * * Use this option to specify the format of the ANI/DNIS data received from the Telco. Make sure your entry is compatible with the service the Telco provides. The character * indicates a delimiter.If Program 34-01-02 is selected to 2 (MF), this Program works only as 4 = *ANI *DNIS *. This option defines the character Telco uses as a delimiter (see entries 1 ~ 5 in Item 1 above). Valid entries are 0 ~ 9, #, and *. This option specifies the source of the data the system uses to route incoming ANI/DNIS calls. If option 2 is selected, refer to Program 34-09-04
1. Place line 4 (743) into CO group2 (800). 2. From the Fax machine, go off hook and dial 800 (be sure you are accessing line 4). Then dial a valid number. You must dial out on that line /(line group) before programming the hot line (dial 740 for line 1, 741 for line 2, 742 for line 3 etc.…). 3. Program a System Speed dial bin with a pause. To do this, you can use PCDBA or program using the phone. Using PCDBA Go to the DX80 PC-DBA System Resource SPD. No. Programming Tenant 1screen in PCDBA. Choose a system speed dial bin (DIR#s 500-699), and insert a P for pause in its SPD. No. field.
60-Key Expansion Console, B.3, I.8, I.9 60-Key Second Expansion Console, B.3, I.8, I.9 Analog ports, I.7 Battery. See Cautions Cabinets Expansion, F.2 Cautions, E.1 Battery, E.1 Fuse, E.1 Power supply, E.1 CO lines Capacities. See System capacities Connecting, I.5 Console, B.3, I.8, I.9 ESI Cordless Handsets. See Phones ESI Presence Management, D.1 Expansion Cabinet, F.2 Expansion Console, B.3, I.8, I.9 Fuse. See Cautions Grounding, F.2, I.1, I.3 Hardware installation, E.2–F.15 LED functions, F.15, G.6, H.6 Main board, A.2 Memory Module, A.3 Installation or replacement, F.5–F.8, G.5, H.5 Mirrored Memory Module (M3), A.3 Installation, F.9–F.13 MOH, I.3 NSP (Network Services Processor), A.7 Overlays, B.4 Paging, I.4 Phones Digital Feature Phones, B.1 ESI Cordless Handsets, B.2, B.3 IP Phones, B.2 VIP Softphone, B.4 Port cards Capacities, A.4 Charts, I.13–I.20 Installation, G.3–G.4, G.3–G.4 Installation, F.2 Port card adapter, F.3 Power, I.1 Power Distribution Shelf, A.3 Power supply. See Cautions Transformers, wall-mount, A.3 PRI, I.5 Regulatory information (U.S. and Canada), E.2 Ringer equivalence number (REN), E.2 Serial ports, I.3 Site location, F.1 SMDR, I.3 System capacities, D.1 T1, I.5 UPS (uninterruptible power supply), I.1 VIP Softphone.
Programming Password Setup to set the system passwords. For password entry, the system allows eight users to be defined. Each user can have a: • Unique alphanumeric name (up to 10 alphanumeric characters) • Password entry of up to eight digits (using 0 ~ 9, # and • Password level *) The IN level password is used by the System Installer for system programming. The SA or SB level password cannot access the IN level programs. The reverse type (white on black) just beneath the Description heading is the program access level. You can only use the program if your access level meets or exceeds the level the program requires. (SA level password can access to SA or SB programs, and SB level password can access to SB programs only.
Registration Expire Timer Input Data 60 ~ 65535 seconds Description The Expires value of the REGISTER message which received from DR700 terminal is out of range or when the Expire value is not set up, in case it assigns the effective time to the DR700 terminal. The timer for supervising whether DR700 terminal is connected or not. Default 180 02 03 04 05 06 07 08 09 Subscribe Expire Timer 60 ~ 65535 seconds Session Expire Timer 60 ~ 65535 seconds Minimum Session Expire Timer Invite Expire Timer Signal Type of Service Error Display Timer Digest Authorization Registration Expire Timer 60 ~ 65535 seconds 60 ~ 65535 seconds 0x00 ~ 0xFF (0 ~ 9, A ~ F) 0 ~ 65535 seconds 0 ~ 4294967295 seconds Temporally Password Read Only: Maximum 16 characters (0 ~ 9, a ~ f, A ~ F) The subscribe Expire timer to transmit and receive the terminal operation instructions between the Main Device and DR700 terminal. Set effective time for supervising the Voice Path. Set minimum value of effective time for supervising the Voice Path. Set effective time for Incoming/Outgoing call when the Expire value is not set in the INVITE message received from DR700 terminal. Set Type of Service value which applied to send SIP Message Pac
1 System parameters 11 Initialize 12 Installer password 13 Administrator password 14 System clock 141 Set time/date 142 Automatic time setting 143 Clock adjustment 15 System timing parameters 151 Flash duration 152 Transfer forward timer 153 Recall timers 1531 Exclusive hold 1532 System hold 1533 Hold recall rings 154 ACD timers 1541 ACD exit timer 1542 ACD wrap timer 1543 ACD hold recall timer 155 ACD wrap timer 156 Cell phone delay 157 Device timers 158 VIP Attendant exit timer 16 System feature parameters 161 Recording alert tone 162 Connect tone 163 Station feature set activation 164 Esi-Link location no./line group access selection 165 Auto attendant parameters 166 CO line parameters 167 Voice mail parameters 169 Feature set activation 17 System speed-dial 18 Maintenance/SMDR serial port 2 CO line programming 21 Line programming 211 Analog CO line programming 212 T1 programming 2121 CO line programming 2122 T1 frame format and line coding 2123 Line build-out 2124 CSU emulation 213 PRI programming 2131 CO line programming 2132 Line build-out 2133 CSU emulation 2134 Switch protocol 2135 DID 214 SIP trunk programming 2141 SIP trunk programming day/night mode 2142 SIP account programming 2145 SIP pilot table programming 22 Translation table programming 221 Centrex/PBX access code 222 Toll restriction exception tables 223 ARS (Automatic Route Selection) 224 DID and DNIS/ANI translation table 225 PRI pilot number translation table 226 Local allow table 23 Line parameters 231 Line receive volume 232 Analog line disconnect 233 T1 line receive volume 234 PRI line receive volume 24 Caller ID programming 3 Extension programming 31 Extension definition and routing 32 Extension feature authorization 321 Standard feature authorization 322 Advanced feature authorization 33 Department programming 331 Department definition and routing 332 VIP ACD parameters 34 Dial plan assignment 341 Flexible number assignment 342 Network numbering 35 Extension button mapping 37 ESI device programming 371 Access schedules 372 RFID tag programming 373 View RFID tag numbers 374 ESI Presence Management parameters 375 ESI Presence Management Reader parameters 30 Station move1 4 Auto attendant programming 41 Auto attendant branch programming 42 Announce extension number 43 Automatic day/night mode table 5 Voice mail programming 51 Maximum message/recording length 52 Message purge control 53 Guest/info mailboxes 54 Group mailboxes 55 Message notification options 551 Station delivery options 552 Delivery/paging parameters 56 Cascade notification mailboxes 57 Q & A mailboxes 58 Move and delete messages 6 Recording 61 Record system prompts 62 Record directory names 63 MOH programming 631 MOH source 632 Record MOH 633 MOH volume 7 Reports 71 System reports 711 Programming report 712 Diagnostic reports 72 ESI Presence Management access door report 73 ACD department detail report 74 Voice mail statistics report 75 System speed-dial list 76 NDDS report 8 IP programming 81 Display licenses 82 Local programming 821 IP programming 822 Local phone starting address 824 Network Services Processor 83 Esi-Link programming 831 Local location number 832 Esi-Link location programming 833 Delete Esi-Link location 834 Esi-Link publish list programming 835 Compression algorithm 84 ESI SIP Card programming 85 ESI ASC programming 86 ESI Mobile Messaging selection
LED functions The unit's various LEDs are designed to provide visual feedback as follows: Power LED The Power LED is located on the right side of the Base Cabinet, and is illuminated when power is being applied to the system. This LED blinks periodically to indicate that the main processor is operational. Port LEDs The Port LEDs are located above their respective connectors on each installed port card. Each LED is illuminated when any port on its associated port card is in use. Note: Disconnecting a connector when its respective LED is lit will disconnect any of its ports that are in use. Upon power-up, approximately five minutes are required for the system to configure. The Power and Port LEDs will blink three times to indicate that the power-up sequence has been completed. Note: When the LED on a DLC1 is . . . • . . . blinking, the T1/PRI circuit is out of service. • . . . not lit at all, the T1/PRI circuit is in service but is idle. • . . . lit solidly, the T1/PRI circuit and/or a station on the card are in use. ESI Presence Management installation For information on installing ESI Presence Management, see its Installation Manu
Number of G.711 Audio Frame 02 G.711 Silence Detection (VAD) Mode Input Data 1 = 10 ms 2 = 20 ms 3 = 30 ms 4 = 40 ms 0 = Disable 1 = Enable Description Maximum number of G711 Audio Frames. When the voice is encoded using the PCM (Pulse Code Modulation) method, a unit is a frame of 10ms. Select whether to compress silence with G.711. When there is silence, the RTP packet is not sent. Default 2 Related Program 0 03 04 05 06 07 08 09 10 11 12 14 G.711 Type G.711 Jitter Buffer - Minimum G.711 Jitter Buffer - Minimum G.711 Jitter Buffer - Maximum G.729 Audio Frame G.729 Silence Compression (VAD) Mode G.729 Jitter Buffer - Minimum G.729 Jitter Buffer - Standard G.729 Jitter Buffer - Maximum Number of G.723 Audio Frame G.723 Jitter Buffer - Minimum 0 = A-law 1 = μ-law 0 ~ 255 ms 0 ~ 255 ms 0 ~ 255 ms 1 ~ 6 (1 = 10 ms, 2 = 20 ms, etc.) 0 = Disable 1 = Enable 0 ~ 300 ms 0 ~ 300 ms 0 ~ 300 ms 1 = 30 msec 2 = 60 msec 0 ~ 300 ms Set the type of G.711. Set the minimum value of the G.711 Jitter Buffer. Set the average value of the G.711 Jitter Buffer. Set the maximum value of the G. 711 Jitter Buffer. Maximum number of G729 Audio Frames. G.729 assumes the audio signal made by a specimen by 8 kHz and the frame of 10 ms is assumed to be a unit to 8 kbps by the encoding compressed method. Select whether to compress silence with G.729. When there is silence, the RTP packet is not sent. Set the minimum value of the Jitter Buffer of G.729 is set. Jitter is the variation in the time between packets arriving and the buffer allows this variation to be absorbed. Set the average G.729 Jitter Buffer. Set the maximum G.729 Jitter Buffer. Maximum number of the G.723 Audio Frame. Set the minimum value of the G.723 Jitter Buffer.
Bounce Protect Time 0 = No setting 1 ~ 15 = 100 ms ~ 1.5 sec Description Specify a time for detection of a valid offHook indication that is long enough to prevent an unintentional bounce of the receiver from being detected as a new Off-Hook indication from a Single Line Telephone. Default 3 (300 ms) 02 03 HookFlash Start Time 0 = 40 ms 1 ~ 15 = 90 ms ~ 790 ms HookFlash End Time 0 = HST + 0 ms 1 ~ 15 = HST + 100 ms ~ HST + 1500 ms (HST = Hookflash Start Time) Conditions None Specify the minimum hookflash time from a Single Line Telephone or analog Voice Mail system before it is detected as the beginning of a valid hookflash. Specify the maximum hookflash duration from a Single Line Telephone to receive a second dial tone.
Remote connection to the DX-80 system is possible via modem. The optional modem may be purchased allowing remote administration of the DX-80 system database and maintenance operations. The default directory number of the modem is 199. Some working knowledge of modem operation and connection is useful. 220.127.116.11 F10-RS232C This function key is used to setup the PC COM port. To successfully setup the PC COM port you must know how the PC hardware is configured. In this utility you must select the COM Port number (PCDBA supports COM 1 or 2 only) and the baud rate that will be used for the connection. At default PCDBA is setup to use COM Port 1 at 9600 bps. (9600 bps matches the default baud rate set for the DX80 CPM – PC-DBA Port.) While using a modem connection, it is best to set the COM port baud rate at 2400 bps since this is the speed of the DX-80 optional modem; setting this speed can expedite the modem negotiation process since compression link choices will not be attempted.
System Maintenance Maintaining the Comdial DX-80 digital telephone system is a combination of customer database changes, facilities and apparatus moves, adds and changes. These requirements are accomplished by practicing the techniques, illustrations and step-by-step instructions listed in the previous sections of this manual. When properly installed, the Comdial DX-80 is relatively maintenance-free. From time to time the digital telephone instruments may become dirty or dusty and require cleaning. We suggest the use of a clean, dry cotton (or other soft, absorbent) cloth to wipe the instrument clean. The use of chemicals to clean the telephone plastics is NOT recommended since some chemicals can cause permanent damage to the telephone finish. If deep soiling conditions exist, many specialized telephone cleaning solutions will provide satisfactory results. When trying any cleaner for the first time, apply the cleaner to a small sample area on the underside of the instrument. If the expected results are achieved, proceed with cleaning the remainder of the telephone.
Connecting a Serial Cable for SMDR SMDR (Station Message Detail Recording) can be output from the DX-80 system for use with serial printers of collection in call accounting devices. Connection of the SMDR device to the DX-80 is accomplished through the serial data port on the CPM labeled “SMDR.” Connection to serial printers may require customization of the serial cable used to make the connection. CPM“SMDR” serial port connector (straight- (Dedicated means that this AC outlet has no other equipment connected on this circuit breaker. Whenever a call accounting system (third-party device) is deployed, connection is often no more complicated than using a straight-through, 9-pin, female to male, serial cable. (Use Radio Shack model 26117B for good results.) Connection to the PC/call accounting system is made via an available 9-pin serial port connector that is designated as COM1 or COM2 in the PC configuration. Once the cable is linked between the collection device and the DX-80 CPM-SMDR port, the collection device must be programmed for compatible link protocol (baud rate). At default the SMDR port baud rate is set at 9600 bps.
Assigning a Password to the Extension All extensions of the DX-80 system have an associated user password. Passwords are required to use Phone Lock, Call Forward Remote, and Attendant features. Note: Extension passwords can be changed at the extension only by using the Phone Lock feature. Passwords can be from four to eight characters in length. You may want to program the overall system password length before programming individual extension passwords. See Section 4.4, Setting User Password Lengths, Setting Passwords for System Directory Numbers 101, 102, and 108 for more details. Changes to the length of the user password affect existing passwords—the system adds or subtracts one default character to the end of the password. That is, if you extend the length of the password, the system increases all passwords by adding a 0 in the right-most position. If you reduce the length of the password, the system truncates all passwords by one character in the right-most position.
The system prompts “Save Current Setting?” Press Y to save your changes. 9. The system then prompts “File Exists, Override?” Press Y to continue with the save operation. 10. Press Esc to return to the Uniform Call Distribution: Parameter Processing: Hunt Group 24 menu. Press Esc three times more to return to the Database Programming menu. 11. Next, program the voice mail hunt group. Highlight Voice Mail Table, and press Enter. Choose the tenant group you want to program, and press Enter. The system displays the Extension Application—Voice Mail Table: Tenant x menu.
You can add one AAM to the KSU1. The AA Module adds automated attendant functionality to the DX-80 system with 10 integrated announcements. The AAM does not provide voice mail functions. For details on how to program the AAM and its announcements, refer to the DX-80 Technical Manual, Volume II, Programming. Install the AAM onto designated connectors located on the CPM. To install the AAM perform the following steps. 1. Be sure that the entire system is turned off. 2. Remove the KSU cover (four screws at each corner). 3. Connect a static discharge wrist strap to a suitable earth ground. Be sure that the strap is touching bare skin.
Programming Third Party VM, Analog Ports You can connect the DX-80 system to a third-party voice mail system using spare analog ports. Doing so occupies these ports and therefore reduces the number of system ports that you can use for the telephones, FAX machines, modems, etc. Comdial recommends using the DX-80 DX-SO voice mail system, because it is a digital integration and therefore does not occupy valuable analog port space of the DX-80 system. For further details, see Section 9.2, Programming Optional Internal VM, Digital. Using voice mail greatly enhances the use of the DX-80 system. Features accessible when voice mail is installed vary depending upon the third-party product connected. Features that the DX-80 system accommodates include the following. • Automated Attendant • Extension unique voice mailboxes • Call Forward to extension voice mailboxes • Answering Machine Emulation • UCD Queue Announcements • Menu Routing • Voice Record • Automatic Voice Record • Specific CO Line Greetings on Automated Attendant The following conditions apply to analog voice mail. • Voice mail feature operation is limited only by the ancillary voice mail system. • When voice mail ports are used heavily (high call traffic), the system updates message indications notably slower than usual. • When VM messages are waiting, the system flashes the auxiliary lamp green.
Adding a COM4 You can add one COM4 to KSU1 and one COM4 to the KSU2. These modules expand the DX-80 system CO line interface capacity to a maximum of eight CO line ports in each KSU (16 total CO line ports when used in KSU 1 & 2). When adding a COM4 to either KSU, connect to the 408M/E via the COM4 module ribbon cable. This ribbon cable has the logical system address of SLOT 5 in both cabinet 1 (KSU1-408M) and cabinet 2 (KSU2-408E). COM4 modules are installed using four 1.5 cm brass-color standoffs. Always install the COM4 module beneath the CPM module (in KSU1) by first removing the CPM, installing the COM4, and then re-installing the CPM. This is required whenever you install the InSkin Voice Processor.
The 408M is equipped with a heartbeat LED that indicates processing activity on the PCB. (The 408M peripheral processor is operating when the heartbeat LED is flashing.) The KSU1 operation LED (located next to the power switch) is tied to the 408M heartbeat LED. Therefore, when the LED next to the power switch is flashing, the 408M is active. The KSU1-408M has three ribbon cables: • located at the upper right and oriented in a horizontal position, the J1 cable is used to interface a COM4 if required to expand the system CO line capacity. • located at the upper center and oriented in a vertical position, the J4 cable is used to interface the DX-80 CPM. • located at the upper center and oriented in a vertical position, the J5 cable connects to the standard APM4 installed in KSU1. Each CO line circuit incorporates over-voltage protection, ring detector, loop detector, loop/pulse-dial relay, current sink circuit, coupling/isolation transformer (impedance 600:600), hybrid circuit, CODEC & filter, polarity guard circuit and Radio Frequency noise filter. The fourth CO line port is equipped with CNG Fax Tone Detection circuitry. When programmed as a “FAX” line, this circuit will automatically engage the FAX Tone detector. If FAX tone is detected, the system routes the call to the analog port designated as the destination for fax calls.
CPM (Central Processor Module) The CPM module is equipped standard in KSU1. This board contains all circuitry required to control the fully equipped DX-80. The system uses the CPM to perform all digital voice switching and call processing data switching. The CPM has one ribbon cable connector for connection to the KSU1 408M and five (5) connector sockets for connection of the system built-in modem, voice processor, and second cabinet (KSU2). Since the CPM comes installed inside of KSU1 the CPM ribbon cable is already in place and connected to the KSU1-408M J5 socket. Assuming the orientation of the KSU1 cabinet is installed on the wall; the two horizontal connector sockets in the upper right corner of the CPM are for the MDM (Modem Module). The connector socket labeled “2nd Cabinet” is for connection to the KSU2-408E if that expansion is required. The remaining two connector sockets on the CPM, one at the left side, the other at the right side are for the voice processor solution. Note: The voice processor solution can be any of three possible choices: AAM, 7271C, or 7270C.
Call ForwardAll/No Answer/ BothRing 0 = Call Forwarding off 1 = Call Forwarding with Both Ringing 2 = Call Forwarding when No Answer 3 = Call Forwarding All Call Up to 8 digits Input Data Description Read Only: Indicates Call Forward-All/No Answer/BothRing setting statsus per extension. Default Related Program None 11-11-01 11-11-03 11-11-04 11-11-05 02 03 04 05 06 07 08 09 Call Forwarding Destination for Both Ring, All Call, No Answer Call ForwardBusy Call Forwarding Busy destination Call Forwarding– Follow-Me Call Forwarding Follow-Me destination Do Not Disturb 0 ~ 9, *, #, P, R, @ (Up to 36 digits) 0 = Call Forward-Off 1 = Call Forward-Busy or No answer 2 = Call Forward-Busy 0 ~ 9, *, #, P, R, @ (Up to 36 digits) 0 = Disable 1 = Enable Extension Number (Up to 8 digits) Read Only: Indicates Call Forward-All/No Answer/BothRing destination number set per extension. Read Only: Indicates Call Forward-Busy setting status per extension. None None Read Only: Indicates Call Forward-Busy destination number set per extension. Read Only: Indicates Call Forward-Follow-Me setting status per extension. Read Only: Indicates Call forwarding follow-me extension number set per extension. 0 = No Setting 1 = DND External 2 = DND intercom 3 = DND Transfer 4 = DND All Message Waiting (Set) Message Waiting (Rec) Extension Number (Up to 8 digits) Extension Number (Up to 8 digits) Read Only: Indicates DND setting status per extension. Read Only: Indicates extension number which you set Message Waiting. Read Only: Indicates extension number when left Message Waiting.
KSU1 COMPONENTS The CPM (Central Processor Module) is installed inside of KSU1 to the 408M ribbon cable J4 (also labeled “To CPM”). The CPM contains: • Two serial ports, • Two music ports, • One control contact (external paging/LBC/gate control), • One external page equipment interface connection, and • Socket connectors for the KSU2 (labeled “2nd Cabinet”), MDM, and VP modules (AAM, 7271C, and 7270C). The standard 408M (part of 7201) contains: • 4 CO line ports, • 1 power failure transfer port for the first CO line circuit, • 8 digital ports, • a ribbon cable (J1, also labeled “COM4”) for connection to the COM4 module (PN 7210) in KSU1, and • ribbon cable sockets (J2 and J3, also labeled “To DPM8/APM4”) for connection of DPM8 (PN 7220) or APM4 (PN 7230) modules. The standard APM4 (part of 7201) contains four analog device ports (installed on ribbon cable J5, also labeled “APM4”). 1.2.2 KSU2 COMPONENTS The standard 408E contains: • 4 CO line ports • 1 power failure transfer port for the first CO line circuit • 8 digital ports • a ribbon cable (J1, also labeled “COM4”) for connection to the COM4 module (PN 7210), • ribbon cable sockets (J2 and J3, also labeled “To DPM8/APM4”) for connection of DPM8 (PN 7220) or APM4 (PN 7230) modules, and • a shielded cable (J4) for connection to CPM socket JP2 (also labeled “2nd Cabinet”) in KSU1.
Memory Module installation or replacement
Note: The Memory Module has a proprietary formatting scheme — do not attempt to install a non-ESI drive.
Contact ESI for a replacement Memory Module, if needed.
Adding or replacing the Memory Module will require that the ESI-100 be taken out of service.
All of the ESI-100’s configuration data and customer recordings are stored in the Memory Module.
Replacing it, therefore, requires re-programming and re-recording, unless you have previously performed a backup
using ESI System Programmer software. (Prompts stay intact, however.)
Note: Be sure to observe all proper procedures regarding the prevention of electrostatic discharge (ESD) when
performing the following procedures; otherwise, circuit boards may suffer damage.
Install the CompactFlash Memory Module
1. Open the lid of the cabinet (you must remove
the screw on the top that secures the lid).
2. Power down the system.
3. Plug the Memory Module into the J14 connector
on the main board (see diagram, right).
4. Secure the lid to the KSU
: Service Code Setup (for System Administrator) to customize the Service Codes for the System Administrator. You can customize additional Service Codes in Programs 11-11 ~ 11-16. The following chart shows: • The number of each code (01 ~ 50). • The function of the Service Code. • The type of telephones that can use the Service Code. • The default entry. For example, dialing item 26 allows users to force a trunk line to disconnect. Input Data Item No. 01 Item Night Mode Switching 0~9, Input Data *, # Maximum of 8 digit Description Terminal: MLT, SLT Default 718 Related Program 12-xx 20-07-01 03 04 05 06 07 08 09 11 12 Setting the System Time Storing Common Speed Dialing Numbers Storing Group Speed Dialing Numbers Setting the Automatic Transfer for Each Trunk Line Canceling the Automatic Transfer for Each Trunk Line Setting the Destination for Automatic Trunk Transfer Charging Cost Display by the Supervisor Entry Credit for Toll Restriction Night Mode Switching for Other Group 0~9, *, # Maximum of 8 digit 0~9, *, # Maximum of 8 digit 0~9, *, # Maximum of 8 digit 0~9, *, # Maximum of 8 digit 0~9, *, # Maximum of 8 digit 0~9, *, # Maximum of 8 digit 0~9, *, # Maximum of 8 digit 0~9, *, # Maximum of 8 digit 0~9, *, # Maximum of 8 digit Terminal: MLT Terminal: MLT Terminal: MLT Terminal: MLT Terminal: MLT Terminal: MLT Terminal: MLT Terminal: MLT Terminal: MLT 728 753 754 733 734 735 No Setting No Setting 618 24-04-01 24-04-01 24-04-01 12-xx 2
System Numbering to set the system numbering plan. The numbering plan assigns the first and second digits dialed and affects the digits an extension user must dial to access other extensions and features, such as service codes and trunk codes. If the default numbering plan does not meet the site requirements, use this program to tailor the system numbering to the site. Caution! Improperly programming this option can adversely affect system operation. Make sure you thoroughly understand the default numbering plan before proceeding. If you must change the standard numbering, use the chart for Table 2-1 System Numbering Default Settings on page 2-57 to keep careful and accurate records of your changes. Before changing your numbering plan, use PC Pro to make a backup copy of your system data. Changing the numbering plan consists of three steps: Step 1 : Enter the digit (s) you want to change You can make either single or two digit entries. In the Dialed Number column in the Table 2-1 System Numbering Default Settings on page 2-57, the nX rows (e.g., 1X) are for single digit codes. The remaining rows (e.g., 11, 12, etc.) are for two digit codes. • Entering a single digit affects all the Dialed Number entries beginning with that digit. For example, entering 6 affects all number plan entries beginning with 6. The entries you make in step 2 and step 3 below affect the entire range of numbers beginning with 6. (For example, if you enter 3 in step 2 the entries affected are 600 ~ 699. If you enter 4 in step 2 below, the entries affected are 6000 ~ 6999.) • Entering two digits lets you define codes based on the first two digits a user dials. For example, entering 60 allows you to define the function of all codes beginning with 60. In the default program, only * and # use 2-digit codes. All the other codes are single digit. If you enter a two digit code between 0 and 9, be sure to make separate entries for all the other two digit codes within the range as well. This is because in the default program all the two digit codes between 0 and 9 are undefined.
ACD department programming ACD departments can be programmed to route calls based on several optional parameters. Each ACD station can be logged onto as many as two ACD departments at the same time. Also, each ACD station can be a member of up to 20 ACD departments (i.e., up to 20 log-on keys may be assigned to each ACD station.) Each ACD agent must have a Digital Feature Phone1, IP Feature Phone II, Digital Cordless Handset, or VIP Softphone. Agent log-on keys will be automatically assigned to the lower left programmable feature keys for the stations listed in ACD departments (with wrap keys automatically assigned above them; see “Feature keys,” page G.37). Note: Line keys can’t be used to answer calls ringing Attend departments set in the live-ring list (in Functions 211, 2121, and 2131). ACD overflow Incoming calls that are holding (queued) for an available agent can be automatically forwarded to a new destination if ACD overflow is assigned. ACD overflow can be initiated by exceeding a maximum number of queued calls or by an individual exit timer set for each ACD department. If ACD overflow parameters aren’t assigned, the default action will be to overflow calls based on the system default ACD exit timer only. ACD overflow parameters are: • Queue exit threshold — If the number of calls in queue matches a predetermined queue exit threshold, all subsequent calls to that ACD department will immediately follow that department’s call-forward destination. • ACD exit timer — When a call has been held in queue for a predetermined duration specified for that ACD department, the call will follow the department call-forward destination. If the department’s ACD exit timer isn’t assigned, the system-wide default (for the current operation) will be used. ACD agent priority ACD agents who are simultaneously logged into two departments can have calls to one department take precedence over the other department’s calls. When the ACD station is assigned to each ACD department, the “baseline” priority is set for calls that are directed to that station from that department. ACD call escalation (priority override) An incoming call that has been in an ACD department queue the longest can be forced to ring at the next available agent, regardless of the priority setting of that agent’s station department log-in. A timer that’s set in ACD department programming (see page G.27) triggers this ACD escalation.
Network Keep Alive Setup to set the interval and retry count of the AspireNet networking keep alive message. The keep alive is used for ISDN and IP networking. The keep alive message is automatically responded to by the destination system, if the response is not received the retry count will start. If a response is not received within the number of retries, the networking link will be taken out of service. When the link is taken out of service: • Any calls that are in progress will be released. • Park Hold orbits will be released. • No further Park Hold information will be sent until the link is active. The link will automatically become active when the next keep alive response is received.
SIP Server Information Setup to define the SIP Proxy setup for outbound/ inbound. The 10-29 commands are not used in non-registration mode.If entries are made in Program 10-29-xx for a SIP Server and the SIP Server is then removed or not used, the entries in Program 10-29-xx must be set back to their default settings. Even if 10-29-01 is set to 0 (off), the system still checks the settings in the remaining 10-29 programs.
Daylight Savings Setup to set the options for daylight savings. As the telephone system is used globally, these settings define when the system should automatically adjust for daylight savings as it applies to the region in which the system is installed
Pre-Ringing Setup to enable or disable pre-ringing for trunk calls. This sets how a trunk initially rings a telephone. With pre-ringing, a burst of ringing occurs as soon as the trunk LED flashes. The call then continues ringing with the normal ring cadence cycle. Without pre-ringing, the call starts ringing only when the normal ring cadence cycle occurs. This may cause a ring delay, depending on when call detection occurs in reference to the ring cycle.
To enter programming mode : 1. Go to any working display telephone.In a newly installed system, use extension (port 1). 2. Do not lift the handset. 3. Press Speaker. 4. # * # *. 5. Dial the system password + Hold. Refer to the following table for the default system passwords. To change the passwords,
T1/PRI For T1 or PRI applications (only PRI on the ESI-50; it doesn’t support T1), an ESI Communications Server can use a compatible digital line card (DLC)1: • ESI-1000, ESI-600, ESI-200, ESI-100 — DLC and DLC12, each for either T1 or PRI. • ESI-50 — DLC82 for only PRI. Depending on how you configure it, each supports either (a.) a single T1 circuit at 24 DS0 channels or (b.) a PRI circuit supporting 23 “B” (bearer) channels and one “D” (data link) channel. The DLC12 and DLC82 each also support 12 digital stations. The T1 or PRI line is connected via the last two pairs of the industry-standard 50-pin amphenol cable connector on the front of the DLC. Each ESI Communications Server has a different maximum number of system-wide DLCs (see “Port card options,” page A.4). Partial T1 or PRI applications are supported through line programming. Each DLC has built-in CSU functionality. The integrated CSU can be enabled or disabled via system programming2. The following functionality is provided: line, payload, DTE and none (normal operation) loopback modes with the ability to respond back controlled via system programming; alarm conditions, and both ANSI T1.403 and TR 54016 performance messages for ESF only. Important: On the ESI-50, the DLC82 may be installed in only slot 2. If you’re installing more than one T1 or PRI, the DLC in the lowest number slot will synchronize (“slave”) the system with the public network. The system will synchronize to only one clock source. Therefore, ESI strongly recommends that the first DLC in the system be connected to the T1 or PRI that’s connected either to the local CO or the nationwide long-distance provider, either of which typically will provide veryhigh-accuracy clocking (Strata 3). The DLC doesn’t provide master or sub-master clocking for privatenetwork T1 spans.
The ESI Communications Server supports the 48-Key IP Feature Phone II, ESI IP Cordless Handsets, VIP Softphone, and SIP phones. (See “System capacities,” page B.1, for the maximum number of IP phones that your specific ESI Communications Server will support.) The ESI-50 has a built-in IVC12. It can support up to 12 IP channels, which can be a combination of local IP, remote IP, and Esi-Link channels. The channels are activated in blocks of four for local IP, singles for remote IP, and four or twelve for Esi-Link. Here is an example of some possible ESI-50 IVC12 channel combinations: • 12 all Esi-Link. • 12 all local IP. • Eight Esi-Link, four local IP. • Four Esi-Link, four local IP, four remote IP. When two or more Intelligent VoIP Cards (IVCs)1 and the necessary licensing are installed in an ESI Communications Server, the first IVC (lowest-numbered slot) will be designated as the primary IVC, which acts as a “go-between” to associate a station to its IVC. To each IVC, the system automatically allocates 24 sequential extension numbers, as defined in the dial plan selected in Function 169.2 Therefore, the primary IVC must be connected to the same network as all of the other IVC station cards. If an IVC supports 12 IP stations, only the first 12 extension numbers can be assigned to IP stations. Programming IP stations is similar to programming digital stations, except that additional, IP networking parameters are required for the former. There are three ways IP networking parameters can be assigned to IP stations in an ESI Communications Server: • Via Function 31, as described in the following pages. • Using ESI System Programmer. • Via “setup mode” at an ESI IP Feature Phone II.
Centrex/PBX access code If the system is to be used behind Centrex or another PBX, you must list the dial access code used to gain access to a CO line from Centrex or the PBX, so that toll restriction can ignore the access code digit(s). Users must dial the access code after accessing a line by either: (a.) Dialing 9, 8, 71, 72, 73, 74, 75, or 76. or (b.) Pressing a line key (if programmed). The access code can be one or two digits — e. g., 9, 81, etc. — and must be programmed for each line group. Default: 0. Note: You must set the flash duration in Function 151 (page E.3) for the requirements of the host switch. Function 222: Toll restriction exception tables The system’s toll restriction is based on outbound calls being defined as either toll calls (i.e., calls in the deny table) or non-toll calls (calls in the allow table). Four tables exist for this purpose: 1. Allow exception table (programmable). Up to 100 entries; no entry can exceed 26 digits. Default: No entries. 2. Deny exception table (programmable). Up to 100 entries; no entry can exceed 26 digits. Default: No entries. A number listed in the allow exception table — e.g., a branch office or vendor’s location — will be allowed to all stations, regardless of how they’re set in Function 32 (see page G.19). Conversely, a number listed in the deny exception table (e.g., a “1-900” number) will be denied to all stations. 3. Fixed allow table (not programmable). Default: 1800, 1888, 1877, 1866, 1855, 1844, 1833 and 1822. 4. Fixed deny table (not programmable). Default: 976, 1976, 1xxx976, 900, 1900, 1xxx900, 555, 1555, 1xxx555, 0, 10, 411, 1411 and 11+-digit restriction. In extension feature authorization (Function 321; see page G.19), each extension is set to be toll-restricted one of two ways: TOLL CALLS = Y (yes) or TOLL CALLS = N (no).