Repeater extends the coverage

ESI  Cordless Handset II Repeater The  optional  ESI  Cordless Handset  II  Repeater  extends the  coverage  area  of  the ESI  Cordless  Handset  II  in all  directions,  including up and down. If  Repeaters  are installed  so their  coverage  area  overlaps  that  of  the base  station,  the base  station  can  hand off  calls to  the  Repeaters  as the  user  moves from  one  coverage  area to  another.  When it’s  connected to  a Repeater,  the ESI  Cordless  Handset  II  operates  exactly  as  it  does  when  connected to  its base  station,  and the  handoff  from  the base  station to  the  Repeater  occurs  seamlessly  without  disturbing the  end  user,  even during an active  call. Each ESI  Cordless Handset  II  base  station supports  up  to  six  repeaters,  regardless  of  configuration. •  Each  Repeater  supports  up  to  two  direct  connections  to  other  Repeaters. •  No  Repeater  can  be  more  than  three  connections  —  or  hops  —  from  the base  station. All  Repeaters,  regardless  of  configuration,  must  be registered  to  the base  station. Repeaters  that  are registered  directly  to  a  base station  (left),  do  not  require  use  of  the optional Repeater  Configurator  Kit. These  Repeaters can be  installed  using automatic configuration. However,  Repeaters registered to  the base station  through  another  Repeater  (one example shown,  right)  do  require use of  the Repeater  Configurator  Kit. For  detailed information  on installing  Repeaters,  refer  to  the  ESI  Cordless  Handset II Repeater  Installation  Manual  (ESI  # 0450-1248).

PRI Span

Every  call  on  a  PRI  span  is  sent  with  the  called  number  in  the setup message.  This  means you can  determine whether  to  use a  number  as  a pilot  number  or  as  a DID  number.  Pilot  numbers  are  a means  of  routing  a company’s primary  published phone  number  differently  from  a  DID.  Each  ESI  Communications  Server  has  a different  capacity  for  pilot  entries,  each  with  its  own answer  ring  assignment;  see “Translation tables”  in “System  capacities”  (page  B.1).  This  is  important,  because the  dynamic  channel  allocation  prevents  you from routing based on channel. Pilot  numbers can  be  routed  to  an  ID  branch,  department,  extension or  mailbox.  This  varies  from  DIDs  in  that, when a  DID number  is  routed  to  an  extension,  it  is  considered answered and  follows  the  busy/ no-answer routing  of  the  extension;  but,  with  pilot numbers,  the  call  will be  routed  to  the  extensions  for  live  answer  for  the designated  number  of  rings,  then can  be  routed  to  an  ID  branch  in  the  event  of busy/no-answer.  If  the  PRI  span is  used  for  outgoing calls,  pilot  table entry  1  is  used  for  outgoing  Caller  ID,  as  well.  Because of  this,  pilot number  entry  1 should  always be  programmed  with  10 digits.

Installing the System  Administration Application

The System  Administration  application is  installed on  a PC  that is connected to the LAN. Only  a user  on that PC can install  the System  Administration  application.   The System  Administration  application  will communicate  with the messaging system through its LAN port.  Installation of the MERLIN Messaging or PARTNER  Messaging System Administration application can be performed from the MERLIN  Messaging System  Release 4.0 Library CD or the PARTNER Messaging System Release 7.0 Library CD. Depending  on your  system,  you  select  “PARTNER  Messaging  System Administration” or  “MERLIN Messaging System Administration” under “Install Software” from the main  window of the  Library CD. This  will  automatically launch an installation wizard. Follow the  instructions  in the installation wizard  to install the System Administration  application.

Cordless Handset II Repeater

Cordless Handset II Repeater The  optional  ESI  Cordless Handset  II  Repeater  extends the  coverage  area  of  the ESI  Cordless  Handset  II  in all  directions,  including up and down. If  Repeaters  are installed  so their  coverage  area  overlaps  that  of  the base  station,  the base  station  can  hand off  calls to  the  Repeaters  as the  user  moves from  one  coverage  area to  another.  When it’s  connected to  a Repeater,  the ESI  Cordless  Handset  II  operates  exactly  as  it  does  when  connected to  its base  station,  and the  handoff  from  the base  station to  the  Repeater  occurs  seamlessly  without  disturbing the  end  user,  even during an active  call. Each ESI  Cordless Handset  II  base  station supports  up  to  six  repeaters,  regardless  of  configuration. •  Each  Repeater  supports  up  to  two  direct  connections  to  other  Repeaters. •  No  Repeater  can  be  more  than  three  connections  —  or  hops  —  from  the base  station. All  Repeaters,  regardless  of  configuration,  must  be registered  to  the base  station. Repeaters  that  are registered  directly  to  a  base station  (left),  do  not  require  use  of  the optional Repeater  Configurator  Kit. These  Repeaters can be  installed  using automatic configuration. However,  Repeaters registered to  the base station  through  another  Repeater  (one example shown,  right)  do  require use of  the Repeater  Configurator  Kit. For  detailed information  on installing  Repeaters,  refer  to  the  ESI  Cordless  Handset II Repeater  Installation 

CO lines

CO  lines An  ESI  Communications Server  can operate either  on  a station-by-station  basis as a  PBX or  as  a combined key/PBX  using standard loop-start  lines.  If  a  station has  line  keys  programmed,  the  user  accesses  the lines  by pressing  one  of  these  keys  or  by dialing  the  line group number  9  (or  8  or  71–76).  If  a  station does  not  have line keys  programmed,  the  user  always  accesses  CO  lines by dialing  9  (or  8  or  71–76).  Since the  system  handles call  transfer  and  auto  attendant  functions  efficiently,  operating  in  the PBX mode  provides  more  programmable feature keys  for  other  uses and  the opportunity  for  glare is  greatly  reduced.  Notes:  When  a  port  card  is  added  to  or  removed  from  the  system  —  i.e., thus  changing  the  number  and configuration  of  cards  in  the system  —  you must  reprogram the CO  lines.  However, if  a  port  card  is replaced by  the  same  type of  port  card  (e.g.,  when you replace a faulty  684 card  with  a new  684 card1), you don’t  have  to  reprogram the CO  lines. As  a  visual indication of  CO  line usage,  the phone’s  display will  show  on/off-hook  line status. All phone programmable keys  default  to  being unprogrammed (except  on extension 100,  where the first  key defaults  as a day/night  key).  Use  extension button mapping  (Function 35;  see page  G.36)  to  assign line keys  system-wide.  An  individual station’s  keys  can be reassigned using  either  PROGRAM  2  or  “radio-key programming”  at  that  station.

ACD wrap timer

System  timing parameters Function  151: Flash  hook duration This  sets  the  time  (in  seconds) that  a  flash  hook  will  be  sent  on  the  current  line  to  the  Telco  from  a  digital phone  set.  The  default  setting of  1.5  will cause  disconnect and  fresh  dial  tone  from  the  CO. Range: 0.2–2.0.  Default:  1.5. Function  152: Transfer  forward timer This  sets  the  number  of  times a  transferred or  DID1  call will ring  before  following  the  day/night routing  for the extension or  department. Range: 1–9  rings.  Default:  3. Function  153: Recall timers Function  1531: Exclusive hold  recall  timer This  is  the  amount  of  time, in  seconds,  that  a  call  will remain  on  exclusive  hold  before  recalling  to  the extension that  initiated the  exclusive hold.   Range: 5–960  seconds.  Default:  60. Function  1532: Hold  recall  timer This  is  the  amount  of  time, in  seconds,  that  a  call  will remain  on  hold  before  recalling  to  the  extension  that initiated  the  hold. Range: 5–960  seconds.  Default:  60. Function  1533: Hold  recall  timeout  timer This  is  the  number  of  times  a  station  will recall-ring  before  being  re-routed. Range: 2–40  rings.  Default:  6. Function  154:  ACD  timers Function  1541:  ACD  exit timer This  is  the  amount  of  time, in  seconds,  that  a  call  will remain  in  ACD  department  queues  before  following the department  reroute  (see Function  33,  page  G.23). Range: 5–600 seconds  (or  0  for  no  limit).  Default:  180. Function  1542:  ACD  wrap  timer This  is  the  maximum  amount of  time, in  seconds,  that  an  agent  can  remain  in  wrap  mode. If this  function  is turned  off,  agents cannot  place their  stations in  Wrap Mode  (see  the “ACD  agent operation”  chapter  in  the User’s  Guide). Range: 5–600  seconds  (0  for no  limit).  Default:  0 (no  limit). Function  1543:  ACD  hold  recall  timer This  is  the  amount  of  time, in  seconds,  that  a  call  will remain  on  hold  by  a  logged-in  ACD  agent  before recall.  (A  logged-out  user  will  follow the  Function  1532 timer  when  placing  someone on  hold.) Range: 5–960  seconds.  Default:  60.

CO line

This manual provides  information for completely programming  a  new  DX-80 system  from  scratch.  Comdial  also provides  you with  some  tools you can use to reduce your  programming time.   These tools include: •   a  series of worksheets for  you to plan your system structure,  and record the programming for future reference if  necessary.   For more details,  see Appendix A,  Worksheets. •   copying  a  base  CO line or  extension’s setups  to several  other  CO  line or extensions thereby eliminating the  need to program them individually,  and •  using one of four standard database programming templates provided  with the DX-80 on CD part number DX80UTILCD.   You can  choose the template that most  closely matches your  new customer’s  site  needs,  and then add  whatever custom  changes  you need to make.   This  approach saves you the time  of programming the entire system from scratch. For  more  information on these and  other aids  the DX-80  provides  to allow you to program  a  system efficiently,  see  Section 3.1,  Shortcuts to  Help  You  Work Faster. When  you  are programming  a  new system from  scratch, perform the following basic tasks: 1.  Set  up  the system  features. 2.  Set  up  the CO lines. 3.  Set  up  call handling. 4.  Set  up  the toll restrictions. 5.  Set  up  the UCD groups. 6.  Set  up  Voice Mail  (if applicable).

Voice Mail Groups Members

Voice Mail GroupsMembers (ports)Integration MethodVM message waitingVM control codes1 per Tenant (uses 1 UCD Group per VM system)24Digital (ICD Voice) and In-band (for other)#96 + station number to turn VM button LED on.#*96 + station number to turn VM button LED offDisconnect Digits: 8 digits max.Subscriber Calling via Intercom: 4 digits max.Transfers to VM : 4 digits max.Busy Forward: 4 digits max.No Answer Forward: 4 digits max.Direct Call Forward: 4 digits max.CO Line Recall: 4 digits max.CO Line Ringing: 4 digits max.UCD Overflow: 4 digits max.Record Digits for Voice Recorder function: 4 max.Delete Digits: 4 digits max.Suffix for transferred calls: 2 max.CO line loop current sensingInterrupt programmable from 50ms to 2500ms.Paging8 Internal Page Extension Groups1 External Page Port1 Internal All Call1 System (Internal/External) All CallSpeed Dialing1000 total bins, dynamically allocated.200 bins at default allocated for system-wide use.20 bins at default allocated for extension use (extensions 101-148 only) (50 possible per extension)16 digits maximum per bin.Last Number Redial16 digits per stationSave Number Redial16 digits per stationUser Saved Number (Memo Pad)20 digits per station

expencion console

60-Key  Expansion  Console,  B.3,  I.8,  I.9 60-Key  Second Expansion  Console,  B.3,  I.8,  I.9 Analog ports,  I.7 Battery.  See  Cautions Cabinets Expansion, F.2 Cautions, E.1 Battery, E.1 Fuse,  E.1 Power supply,  E.1 CO  lines Capacities.  See  System  capacities Connecting, I.5 Console,  B.3,  I.8, I.9 ESI  Cordless  Handsets.  See  Phones ESI  Presence Management,  D.1 Expansion Cabinet,  F.2 Expansion Console,  B.3,  I.8, I.9 Fuse.  See  Cautions Grounding, F.2,  I.1,  I.3 Hardware  installation,  E.2–F.15 LED functions,  F.15, G.6,  H.6 Main  board,  A.2 Memory  Module, A.3 Installation  or  replacement,  F.5–F.8,  G.5,  H.5 Mirrored Memory  Module  (M3), A.3 Installation, F.9–F.13 MOH,  I.3 NSP  (Network  Services  Processor),  A.7 Overlays,  B.4 Paging, I.4 Phones Digital  Feature  Phones,  B.1 ESI  Cordless  Handsets,  B.2,  B.3 IP  Phones,  B.2 VIP  Softphone,  B.4 Port  cards Capacities, A.4 Charts, I.13–I.20 Installation, G.3–G.4,  G.3–G.4 Installation, F.2 Port  card  adapter,  F.3 Power,  I.1 Power  Distribution Shelf,  A.3 Power supply.  See  Cautions Transformers, wall-mount,  A.3 PRI, I.5 Regulatory  information  (U.S. and Canada),  E.2 Ringer  equivalence number  (REN),  E.2 Serial  ports,  I.3 Site location,  F.1 SMDR, I.3 System  capacities,  D.1 T1, I.5 UPS (uninterruptible  power  supply),  I.1 VIP  Softphone.  See  Phones

lifo

Use this option to enable or disable themailbox. An extension mailbox is not ac-cessible when it is disabled (even thoughits stored messages and configuration areretained in memory.) If disabled, a userpressing Message initiates a remote logonand is asked to enter their mailbox num-ber. A voice prompt then announces: “Thatmailbox does not exist.”To make programming easier, considerassociating a mailbox number with a sta-tion port. For example, mailbox 1 couldcorrespond to port 1, which in turn corre-sponds to extension 101.Mailbox 1 ~ 64 :1Mailbox 65 ~ : 002Mailbox NumberUp to eight digitsUse this option to select the extensionnumber associated with the mailbox youare programming. Normally, mailbox 1should use Mailbox Number 101, mailbox2 should use Mailbox Number 201, 101etc.To make programming easier, considerassociating a mailbox number with a sta-tion port. For example, mailbox 1 couldcorrespond to port 1, which in turn corre-sponds to extension 101.Mailbox 1 = 101Mailbox 2 ~ 64 =102 ~ 164Mailbox 65 ~ =No Setting03Number of Messages0 ~ 99 messagesTo conserve storagespace, enter 0 for all un-used mailboxes.Use this option to set the maximum num-ber of messages that can be left in theSubscriber Mailbox. If a caller tries toleave a message after this limit is reached,they hear : “That mailbox is full.” InMailthen hangs up.Mailbox 1 = 99Mailbox 2 ~ = 2004Message PlaybackOrder0 (FIFO = first-in/ first-out, or oldest messagesfirst).1 (LIFO = last-in/ first-out, or newest messagesfirst)Use this option to set the Subscriber Mail-box message playback order. When a sub-scriber listens to their messages, InMailcan play the oldest messages first (first-in/first-out, or FIFO), or the newest messag-es first (last-in/first-out, or LIFO).

Call Screening

Enable/disable the ability to processthe Call Screening commands (1 +extension number) sent from theVoice Mail. You should normally en-able this option to allow for VoiceMail Call Screening. Disable this op-tion if your system has been modi-fied so that extensions begin withthe digit 1(e.g., 101, 102, etc.). Alsosee the “Flexible System Number-ing” feature.045-01-1104Park and Page0 = Off1 = OnEnable/disable the system ability toprocess the Voice Mail Park andPage (*) commands. You shouldnormally enable this option.145-01-1205Message Wait0 = Off1 = OnEnable/disable the system ability toprocess the Voice Mail MessageWait (#) commands. You shouldnormally enable this option. If ena-bled, be sure that the programmedMessage Notification strings don’tcontain the code for trunk access.145-01-1306Record AlertTone IntervalTime0 ~ 64800 secondsThis time sets the interval betweenVoice Mail Conversation Recordalerts.30 07CentralizedVoice mail PilotNo. (V1.5 Added)Dial (Up to 8 digits)Assign this number the same as theextension number or pilot number.No Setting 08CentralizedVoice Mail De-partment GroupNumber (V1.5Added)0 ~ 320 = No Voice Mail As-signedAssign which Extension (Depart-ment) Group Number is used as theCentralized Voice Mail group.0 09CentralizedVoice Mail mas-ter Name (V1.5Added)Up to 12 charactersAssign the Centralized Voice MailMaster Name.

Install the Repeater

Repeater  installation  notes To  achieve  optimum  operation  from  your  ESI  Cordless  Handset  II Repeater: •  Place  the  Repeater  at  least  six feet  off  the ground so it  has a clear  line-of-sight. •  Make sure  the Repeater  has  good  reception from  the  base  station (or  Repeater  to  which it  is   daisy-chained). •  Make sure  the Repeater  location  is  close to  a  standard 120  VAC power  outlet. •  Never install  electrical  cords across  traffic  areas  where they  can cause a tripping  hazard  (additionally, such cords,  if  damaged,  may create  fire  or  electrical  hazards). •  Allow  at  least  35  feet  between Repeaters. If you  install Repeaters  across  multiple  floors, be  sure  to  allow  35 feet  vertically, too. •  Install  the Repeater  away from  sources of  electrical  interference.  Examples include  audio systems, office equipment,  and microwave ovens. •  Install  the Repeater  away from  heat  sources  and  direct  sunlight. •  Install  the Repeater  away from  items that  can interfere with  radio signals.  Examples  include  metal doors,  thick walls,  niches,  and cupboards. In case of trouble If  you have  followed  the  guidelines  described herein  and  still  encounter  problems with  ESI  Cordless  Handsets, please  call  ESI  Technical  Support  at  800 491-3609  or  e-mail to  techsupp@esi-estech.com.  When  contacting ESI  Technical  Support,  be  sure  to  have  as  much  of  the following site  and  usage  information as  possible: •  Square footage  of  the  building. •  Layout  of  building/offices,  and locations  of  base  stations  and repeaters.  This  can  be  a  hand-drawn diagram  with  locations  of  base  stations (you  can fax it  to  ESI  at  972 422-9705; be  sure  to  indicate  that  it goes to  Technical  Support).  The  objective is  to  give the  ESI  technician  an idea  of  the site’s  layout. •  Number of  Cordless  Handsets,  whether  they  are  Cordless  Handsets  II  or  original  Cordless  Handsets,  and how  many  are  of  each type (digital,  Local  IP,  or  Remote  IP). •  How the troublesome Cordless  Handset  is  being  used.  For  example,  is  it  used  by  a  supervisor  who travels the  entire area  of  the  building many times per  day,  or  by an  administrative  assistant  to  go  a  short  distance from  an  office  to  a  copy  room? •  Where the problem  occurs  —  e.g.,  if  a  Cordless Handset  cuts  in  and out  when used  in  a certain area  of the building.

F-rout

If this option is set to  0, the F-Route table selected is determined only by the digits dialed without any relation to the day or time of the call. If this option is set to  1, the system first refers to PRG 44-10. If there is a match, the pattern defined in that program is used. If not, the F-Route pattern in PRG 44-09 and time setting in 44-08 are used. 02 03 Dial Tone Simulation (V2.0 Added) Tone Kind  (V2.0 Added) Conditions None 1 digit (0 ~ 9) *, # cant be used 0 = Internal DT 1 = External DT When first dialed digit matches with the data set in this Program, system send simulated DT to calling party after receiving first digit. Numbering plan for the dial needs to configure as F-Route at PRG 11-01. Set simulated DT kind which can change the tone used at PRG 44-01-02 and PRG 44-02-04.

PRI local number

PRI  local  number  digit  length Tells  the  system  whether  there is  seven- or  10-digit  local  dialing in  the  system’s  area.  If  the local  calling area  uses  only  seven-digit  dialing,  set  this  value to  7  (this tells  the  system  not  to  wait  for  additional  digits when  a local  seven-digit  number  is  dialed). Range: 7 or  10.  Default:  10  (supports  both 10- and  seven-digit  dialing). Field 8:  Dialing off-hold Enables  or  disables  outside  callers’  ability  to  dial  off-hold  only  when  MOH  590  (external  source) is selected.  When this  is  enabled, CO  callers  will  be  able  to  dial  extension,  department,  and  mailbox numbers while on  hold.  When this  is  disabled, the  system  will ignore  digits  dialed  by  CO  callers.  To enable  or  disable outside callers’  ability  to  dial  off-hold,  press a  scroll  key to  make the desired selection and then  press  #  to  confirm. Default:  Enabled. Field  9:  Re-sending  of  Caller  ID  in  Intelligent  Call Forwarding This  parameter  “turns  off”  the repeat  Caller  ID  (re-sending)  component  of  Intelligent  Call  Forwarding. Some  service providers  —  local  exchange  carriers  or  inter-exchange  carriers  —  don’t  allow repeating the caller’s  CID  data when making  an  outgoing  call. If re-sending  of  Caller ID  is  disabled, the  PRI  pilot number  of  the  station’s  tenant will  be  sent  instead. If re-sending  of  Caller ID  is  enabled,  CO  calls that  are forwarded to  an  off-premises  number  over  a  PRI channel will  send  the  original  caller’s  CID  data  to  the  called  person.  To  enable or  disable this  parameter, press a scroll  key  to  make  the  desired selection and  then  press  #  to  confirm. Default:  Enabled.

Adding KSU

Adding a KSU2 Second Cabinet You can add one KSU2  to a KSU1. The KSU2 adds: •   eight  digital  DX-80 extension ports •   four CO line  ports •   one Power  Failure Transfer  port •   Extension Expansion connectors for two  additional DPM8s or  one  APM4 •   Ribbon cable for one APM4 •   Ribbon cable for one COM4 Connect  the  KSU2  to the KSU1  via a designated  connector  located  on the CPM inside  the KSU1. To  install the KSU2 perform  the following steps. 1. Be sure  that the  entire system is turned off. 2. Remove the  KSU  cover (four screws at each  corner)  on  both KSU1  and  KSU2. 3. Connect  a static discharge  wrist  strap to a  suitable  earth  ground.   Be sure  that the strap  is touching bare skin.

installation process

Installation Overview The  following  steps provide  an  overview  of the  installation process.   Details  on each of these  steps  are contained in  the  following  sections of  this chapter.   Be sure to read  the detailed instructions  before installing the  DX-80. 1. Plan the  installation, including  the KSU1 or  KSU1  and KSU2 and  Main Distribution Frame (MDF) location, station  locations,  cable runs,  and optional equipment. 2. Assemble  the correct tools  and supplies: UTP  telephony grade cable/wiring, miscellaneous telephony  hardware,  66  blocks, modular wall jacks, etc.) 3. Run the  wiring  for speakerphones, DSS consoles and analog devices (FAX  machines, modems, etc.)  from the MDF  to  each location.   Wiring  topology  is referred  to  as  “star-wiring”  configuration; no  cable should loop  from  one telephone location to another. 4. Run cable/wiring to any  optional  equipment, such as external  paging  equipment,  loud  bell signaling devices, music sources, etc. 5. Mount the  MDF backboard and attach the  terminal  blocks  on the backboard.  Use a  dedicated MDF with  66 block wiring field to  promote full serviceability of  the system  and connections using  proven  techniques.   If you  route  extension  cables into the  KSU, you  have to terminate one cable  pair into standard crimping  modular connectors for  each cable.

setting up UCD

Setting Up UCD Voice Announce (VA) Groups The  DX-80 system provides UCD groups  to  allow you  to  handle  high  traffic using third-party ancillary RADs.  Whenever the overflow destinations  of a  UCD group  require you to use more than  one RAD to handle the volume of call traffic, you can pool the  RADs  in a  group (available UCD  group) for  access.  If you do this, any of the available devices can handle  waiting calls with the same announcement. The following  conditions apply. •   You must  assign all voice announce  UCD group members to port type V.A. •   You  must  record all ancillary  RAD  devices  individually  for the same announcement. These conditions do not  apply when  using the DX-80 VP system  for  UCD Overflow announcements. 8.4.1  PROGRAMMING USING THE DET Note:  chg,  bksp,  save,  one,  always,  del,  and  ack  are interactive LCD button  operations.  Use  the three buttons below the LCD display  to  actuate  the associated  operation. 1. Enter Database Administration  using  the feature code  Feature # *  and then enter  the DB  Admin password. 2. Press  show.   The system displays the DB Item Select  screen. 3. First, program  the analog extension ports as type  V.A. 4. Enter  01-nnn-21, then press  save  (where “nnn” is the extension  number  of the  analog  port connected to  an ancillary RAD Device).  This advances you  to the selected  extension Port Type field. 5. Press  chg  to  select VA.

DSS

DSS (Direct Station Selection) Console The DSS console is a digitally interfaced component  of the DX-80.   It  connects to the  system via any available digital  port  (408M/E  or DPM8  digital  port).  The  DSS is equipped  with 60 programmable buttons.   Twelve  of these buttons  are  intended  for features  code  storage  only  and do  not have LED indications  associated  with them.   Forty  eight buttons  are equipped with dual  color (red /  green) LEDs and may be assigned any  system  feature code  or directory number; these buttons may be  assigned  for either  system  features  operations or CO  line access operations. You can  mount  the  DSS  console in one  of  two positions:  lower profile  desk  position and  wall mounted position.   DSS consoles  are programmed to  operate with  an associated  speakerphone.  You  can assign up  to four  DSS  consoles  per  speakerphone.  The maximum  number of DSS consoles supported by  the DX-80  is  12.   Each  equipped  DSS  console  requires  one digital  port, therefore  the total  number (system capacity) of speakerphones  possible is reduced by one for  each DSS console

CO lnes

CO line connection Note:  For  greatest  simplicity,  this  section mentions  each  port  card  without  the use of  an “ESI,”  “E2-,“  or  “CS-“ prefix,  as  cards  otherwise  are  functionally  identical  —  e.g.,  we  refer  to  an  E2-684  or  CS-684  as  just  a  “684.” Local  loop An ESI  Communication  Server’s  advanced  CO  line  circuitry provides  for open loop  detection  and the system’s  built-in  Caller  ID  interface.  Loop  start  lines  are  connected via  the  last  6  pairs  on each  66  block  on  the 612 and 684  cards.  Note:  Observe  correct  order  of  connection to  preserve  proper  rotary  hunting  of  the CO  lines. T1/PRI For  T1 or  PRI  applications  (only  PRI on  the  ESI-50; it doesn’t support  T1),  an  ESI  Communications  Server can use a  compatible  digital  line  card  (DLC)1: •  ESI-1000,  ESI-600,  ESI-200,  ESI-100 —  DLC  and  DLC12,  each  for  either  T1  or  PRI. •  ESI-50  —  DLC82  for  only  PRI. Depending  on  how  you configure it,  each  supports  either  (a.)  a  single  T1 circuit  at  24  DS0 channels or  (b.)  a PRI  circuit  supporting  23  “B”  (bearer)  channels  and  one “D”  (data link)  channel.  The DLC12 and  DLC82 each also  support  12  digital  stations.  The  T1 or  PRI  line is  connected  via the  last  two pairs  of  the industry-standard 50-pin  amphenol  cable  connector  on  the front  of  the  DLC. Each  ESI  Communications  Server  has  a  different  maximum  number  of  system-wide  DLCs  (see  “Port  card options,”  page  A.4).  Partial  T1  or  PRI  applications  are supported  through  line  programming. Each DLC has built-in  CSU  functionality.  The  integrated  CSU  can be enabled  or  disabled  via system programming2.  The following functionality is  provided:  line,  payload,  DTE  and none  (normal  operation) loopback  modes  with  the  ability  to  respond  back  controlled  via  system  programming;  alarm  conditions,  and both  ANSI  T1.403  and  TR  54016  performance messages  for  ESF only.  Important:  On  the ESI-50,  the DLC82 may be installed in  only  slot  2. If  you’re  installing more  than one  T1  or  PRI,  the  DLC  in the lowest  number  slot  will synchronize (“slave”) the system  with  the public  network.  The system will  synchronize  to  only one clock  source.  Therefore,  ESI strongly  recommends  that  the first  DLC  in the  system be connected to  the  T1  or  PRI  that’s connected either  to  the local  CO  or  the nationwide long-distance provider,  either  of  which typically will provide  veryhigh-accuracy  clocking (Strata 3).  The DLC  doesn’t  provide master  or  sub-master  clocking for  privatenetwork  T1  spans.

VRS Fixed Message

VRS Fixed Message 02 General Message Number Input Data 0 = Disable (VRS fixed message will not be played.) 1 = Enable (VRS fixed message will be played.) 0 ~ 100 (0 = No General Message Service) Description Enable (1) or disable (0) the system ability to play the fixed VRS messages (such as You have a message). This item assigns the VRS message number to use for the General Message. Default 0 Related Program 0 03 04 05 06 07 08 VRS No Answer Destination VRS No Answer Time Park and Page Repeat Timer (VRS Msg Resend) Set VRS Message for Private Call Refuse (VRS Msg Private Call) Set VRS Message for Caller ID Refuse (VRS Msg CID) Call Attendant Busy Message 0 ~ 25 (Incoming Ring Group Number) 0 ~ 64800 seconds 0 ~ 64800 seconds 0 = No Message Played 1 ~ 100 = VRS Message 1 ~ 100 101 = VRS Fixed message (Message will only play if PRG 40-10-01 is enabled.) 0 = No Message Played 1 ~ 100 = VRS Message 1 ~ 100 101 = VRS Fixed message (Message will only play if PRG 40-10-01 is enabled.) 0 ~ 100 (0 = No message) This item assigns the transferred Ring Group when the VRS is unanswered after Call Forwarding with Personal Greeting Message. If an extension has Personal Greeting enabled and all VRS ports are busy, a DIL or DISA call to the extension waits this time for a VRS port to become free. If a Park and Page is not picked up during this time, the Paging announcement repeats. This item assigns the VRS Message number to be used as Private Call Refuse. When Fixed message is set, VRS message guidance is: “Your call cannot go through.” This item assigns the VRS Message number to be used as Caller ID Refuse. When Fixed Message is set, VRS message guidance is: “Your call cannot go through.” 0 (No Setting) 0 0 0 0 0

ucd group member

While  a caller waits for a UCD group  member  to answer (in queue),  several  queued call operations are possible.   These  include the  following. •   No Answer – Member  advancement.  Each UCD  group has a No  Answer  Timer.   You can set this timer to  advance the call from one UCD group member to the next when the ringing  member does not answer  the call  within the  time allotted. •   Overflow  1 Destination programming.  Each  UCD  group has  an overflow 1 timer and destination.   You can set this timer  to determine how long calls  will  remain in queue,  before being routed  to the  overflow 1 destination.  The destination can  be an extension  responsible for handling  calls that  remain in  queue too long, or a voice  announcement device.  You  can use recorded announcement devices  to  play recorded messages  to callers  waiting in queue, for example, “All agents are still  busy  - please continue to hold.”   The system  plays the overflow  1  destination only once.   For high  traffic  scenarios,  you can  use  a  recorded voice announcement UCD group to play the  same  message to multiple callers. •   Overflow  2 Destination programming.  Each  UCD  group has  an overflow 2 timer and destination.   You can set this timer  to determine how long calls  will  remain  in queue, following  the overflow 1 timer, before being routed  to the overflow  2  destination (overflow 1  timer + overflow  1 destination recorded message time + overflow 2  timer.)   The destination can be  an  extension responsible for handling calls that remain in queue too long or a voice announcement device.   You can use  recorded announcement devices to  play  recorded  messages to  callers waiting in queue, for example, “Please continue  to hold to  reserve  your place in  queue.”   For high  traffic scenarios, you can use a recorded voice  announcement UCD  group to play  the same message to multiple callers. •   Overflow Count  programming.  Each UCD group has an overflow  count that is  associated with the  overflow 2 timer.   You can set  this timer to  allow a specific number  of times  that the  system may repeat the  overflow  2 timer.  For each cycle  of  the overflow 2 timer, the  system plays the overflow 2 destination  recording.   If a call  remains in queue so  long that the overflow count counter expires,  the system routes  this  call to the programmed  reroute  destination. •   Reroute Destination programming.   Each  UCD  Group has a reroute  destination.   You can program this  with an  extension number the system uses  to remove  the call from UCD  group queue.   The system  then routes the  call for immediate handling. Other features whose  programming may affect  UCD programming  includes the following. •   CO Line Ring  Assignment •   UCD Reroute  Destination •   UCD Voice Announce Group •   UCD Agent Log On/Log  Off •   Voice Mail -  Digital Integration •   Recorded  Announcement Devices (RADs)

Delimiter Dial Code

Receive Format Delimiter Dial Code Route Setup of Receive Dial 0 = Address 1 = *  ANI 2 = * *  DNIS 3 = *  ANI * *  Address 4 = 5 = ( *  ANI *  DNIS *  DNIS *  ANI *  = Delimiter Code) 1 ~ 9, 0, #, * 0 = Fixed Route (Item 08) (No Routing) 1 = Routes on Received DNIS or Address Data 2 = Routes on Received ANI Data COS 01 = 0 COS 02 ~ 15 = 0 * * * Use this option to specify the format of the ANI/DNIS data received from the Telco. Make sure your entry is compatible with the service the Telco provides. The character *  indicates a delimiter.If Program 34-01-02 is selected to 2 (MF), this Program works only as 4 = *ANI *DNIS *. This option defines the character Telco uses as a delimiter (see entries 1 ~ 5 in Item 1 above). Valid entries are 0 ~ 9, #, and *. This option specifies the source of the data the system uses to route incoming ANI/DNIS calls. If option  2  is selected, refer to Program 34-09-04

fax machine

1. Place line  4 (743) into CO group2  (800). 2. From the Fax machine,  go  off hook  and  dial 800  (be sure you are  accessing line 4).  Then  dial  a valid number.   You must  dial out on that line /(line group)  before programming the hot line (dial 740 for line 1, 741 for  line 2, 742  for line 3 etc.…). 3. Program a  System  Speed dial bin  with  a  pause.  To  do  this,  you can  use  PCDBA or  program using the  phone. Using PCDBA Go  to the DX80  PC-DBA System  Resource SPD.   No.   Programming Tenant 1screen   in PCDBA.  Choose a system speed  dial bin (DIR#s 500-699), and insert a P  for pause in its SPD.  No.  field.

Mirrored Memory Module

60-Key  Expansion  Console,  B.3,  I.8,  I.9 60-Key  Second Expansion  Console,  B.3,  I.8,  I.9 Analog ports,  I.7 Battery.  See  Cautions Cabinets Expansion, F.2 Cautions, E.1 Battery, E.1 Fuse,  E.1 Power supply,  E.1 CO  lines Capacities.  See  System  capacities Connecting, I.5 Console,  B.3,  I.8, I.9 ESI  Cordless  Handsets.  See  Phones ESI  Presence Management,  D.1 Expansion Cabinet,  F.2 Expansion Console,  B.3,  I.8, I.9 Fuse.  See  Cautions Grounding, F.2,  I.1,  I.3 Hardware  installation,  E.2–F.15 LED functions,  F.15, G.6,  H.6 Main  board,  A.2 Memory  Module, A.3 Installation  or  replacement,  F.5–F.8,  G.5,  H.5 Mirrored Memory  Module  (M3), A.3 Installation, F.9–F.13 MOH,  I.3 NSP  (Network  Services  Processor),  A.7 Overlays,  B.4 Paging, I.4 Phones Digital  Feature  Phones,  B.1 ESI  Cordless  Handsets,  B.2,  B.3 IP  Phones,  B.2 VIP  Softphone,  B.4 Port  cards Capacities, A.4 Charts, I.13–I.20 Installation, G.3–G.4,  G.3–G.4 Installation, F.2 Port  card  adapter,  F.3 Power,  I.1 Power  Distribution Shelf,  A.3 Power supply.  See  Cautions Transformers, wall-mount,  A.3 PRI, I.5 Regulatory  information  (U.S. and Canada),  E.2 Ringer  equivalence number  (REN),  E.2 Serial  ports,  I.3 Site location,  F.1 SMDR, I.3 System  capacities,  D.1 T1, I.5 UPS (uninterruptible  power  supply),  I.1 VIP  Softphone.

programming password setup

Programming Password Setup  to set the system passwords. For password entry, the system allows eight users to be defined. Each user can have a: • Unique alphanumeric name (up to 10 alphanumeric characters) • Password entry of up to eight digits (using 0 ~ 9, # and • Password level *) The IN level password is used by the System Installer for system programming. The SA or SB level password cannot access the IN level programs. The reverse type (white on black) just beneath the Description heading is the program access level. You can only use the program if your access level meets or exceeds the level the program requires. (SA level password can access to SA or SB programs, and SB level password can access to SB programs only.

Registration Expire Timer

Registration Expire Timer Input Data 60 ~ 65535 seconds Description The Expires value of the REGISTER message which received from DR700 terminal is out of range or when the Expire value is not set up, in case it assigns the effective time to the DR700 terminal. The timer for supervising whether DR700 terminal is connected or not. Default 180 02 03 04 05 06 07 08 09 Subscribe Expire Timer 60 ~ 65535 seconds Session Expire Timer 60 ~ 65535 seconds Minimum Session Expire Timer Invite Expire Timer Signal Type of Service Error Display Timer Digest Authorization Registration Expire Timer 60 ~ 65535 seconds 60 ~ 65535 seconds 0x00 ~ 0xFF (0 ~ 9, A ~ F) 0 ~ 65535 seconds 0 ~ 4294967295 seconds Temporally Password Read Only: Maximum 16 characters (0 ~ 9, a ~ f, A ~ F) The subscribe Expire timer to transmit and receive the terminal operation instructions between the Main Device and DR700 terminal. Set effective time for supervising the Voice Path. Set minimum value of effective time for supervising the Voice Path. Set effective time for Incoming/Outgoing call when the Expire value is not set in the INVITE message received from DR700 terminal. Set Type of Service value which applied to send SIP Message Pac

initialize

1  System  parameters 11   Initialize 12   Installer  password 13   Administrator  password 14   System clock 141   Set  time/date 142   Automatic  time  setting 143   Clock  adjustment 15   System  timing  parameters 151   Flash duration 152  Transfer  forward  timer 153   Recall  timers 1531   Exclusive hold 1532   System  hold 1533   Hold  recall  rings 154   ACD timers 1541   ACD exit  timer 1542   ACD wrap  timer 1543   ACD  hold recall  timer 155   ACD wrap  timer 156   Cell  phone delay 157   Device  timers 158   VIP Attendant  exit  timer 16   System  feature  parameters 161   Recording  alert  tone 162   Connect  tone 163   Station feature  set activation 164   Esi-Link  location  no./line  group  access  selection 165   Auto  attendant parameters 166   CO  line  parameters 167   Voice  mail parameters 169   Feature  set activation 17   System speed-dial 18   Maintenance/SMDR  serial  port 2  CO  line programming 21   Line  programming 211   Analog  CO  line  programming 212   T1  programming 2121   CO line  programming 2122   T1  frame format  and  line  coding 2123   Line  build-out 2124   CSU  emulation   213   PRI  programming 2131   CO line  programming 2132   Line  build-out 2133   CSU  emulation 2134   Switch  protocol 2135   DID 214   SIP  trunk  programming 2141   SIP  trunk  programming  day/night  mode 2142   SIP  account programming 2145   SIP  pilot table programming 22   Translation  table  programming 221   Centrex/PBX  access  code   222  Toll  restriction  exception  tables   223   ARS  (Automatic  Route  Selection) 224   DID and DNIS/ANI  translation table 225   PRI  pilot number  translation table 226   Local  allow  table 23  Line  parameters 231   Line  receive  volume 232   Analog  line disconnect 233   T1  line  receive  volume 234   PRI  line  receive  volume 24   Caller  ID  programming 3   Extension programming 31   Extension definition  and  routing 32   Extension feature authorization 321   Standard  feature  authorization 322   Advanced  feature  authorization 33   Department  programming 331   Department  definition  and routing 332   VIP ACD  parameters 34   Dial  plan  assignment 341   Flexible  number  assignment 342   Network  numbering 35   Extension button  mapping 37   ESI device  programming 371   Access  schedules 372   RFID  tag programming 373   View RFID  tag numbers 374   ESI  Presence  Management  parameters 375   ESI  Presence  Management  Reader  parameters 30   Station  move1 4   Auto  attendant  programming 41   Auto attendant  branch  programming 42   Announce  extension number 43   Automatic  day/night  mode  table 5  Voice mail programming 51   Maximum message/recording length 52   Message purge control 53   Guest/info mailboxes 54   Group  mailboxes 55   Message notification  options 551   Station delivery  options 552   Delivery/paging  parameters 56   Cascade notification  mailboxes 57   Q  &  A  mailboxes 58   Move and  delete  messages 6  Recording 61   Record  system  prompts 62   Record  directory  names 63   MOH programming 631   MOH source 632   Record  MOH   633   MOH volume 7   Reports 71   System  reports 711  Programming  report 712   Diagnostic  reports 72   ESI  Presence Management  access  door  report 73   ACD department  detail  report 74   Voice  mail  statistics  report 75   System speed-dial  list 76   NDDS  report 8   IP  programming 81   Display  licenses 82   Local  programming 821   IP  programming 822   Local  phone starting  address 824   Network  Services  Processor 83   Esi-Link  programming 831   Local  location  number 832   Esi-Link  location  programming 833   Delete  Esi-Link  location 834   Esi-Link  publish  list programming 835   Compression  algorithm 84   ESI  SIP Card  programming 85   ESI ASC  programming 86  ESI Mobile Messaging selection

LED functions

LED  functions The unit's  various LEDs  are designed to  provide visual  feedback as  follows: Power LED The  Power  LED  is  located  on  the  right side  of  the  Base  Cabinet, and  is  illuminated  when  power is  being applied to  the system.  This  LED blinks  periodically to  indicate  that  the main  processor  is  operational. Port  LEDs The  Port  LEDs  are located  above their  respective  connectors  on  each  installed port  card.  Each  LED is illuminated  when  any  port on  its  associated  port card  is  in  use.  Note:  Disconnecting a  connector  when its  respective  LED  is  lit  will disconnect  any  of  its  ports  that  are in use. Upon  power-up,  approximately five minutes  are required  for  the system  to  configure.  The  Power  and  Port LEDs  will  blink three times to  indicate  that  the power-up  sequence has been  completed.  Note:  When the LED  on a DLC1  is  . .  . •    .  . . blinking, the  T1/PRI  circuit is  out  of  service. •    .  . . not  lit  at  all,  the  T1/PRI  circuit is  in  service  but  is  idle. •    .  .  .  lit  solidly,  the  T1/PRI  circuit  and/or  a  station on the  card  are  in use. ESI  Presence Management installation For information on installing ESI Presence Management, see its Installation Manu

G.711

Number of G.711 Audio Frame 02 G.711 Silence Detection (VAD) Mode Input Data 1 = 10 ms 2 = 20 ms 3 = 30 ms 4 = 40 ms 0 = Disable 1 = Enable Description Maximum number of G711 Audio Frames. When the voice is encoded using the PCM (Pulse Code Modulation) method, a unit is a frame of 10ms. Select whether to compress silence with G.711. When there is silence, the RTP packet is not sent. Default 2 Related Program 0 03 04 05 06 07 08 09 10 11 12 14 G.711 Type G.711 Jitter Buffer - Minimum G.711 Jitter Buffer - Minimum G.711 Jitter Buffer - Maximum G.729 Audio Frame G.729 Silence Compression (VAD) Mode G.729 Jitter Buffer - Minimum G.729 Jitter Buffer - Standard G.729 Jitter Buffer - Maximum Number of G.723 Audio Frame G.723 Jitter Buffer - Minimum 0 = A-law 1 = μ-law 0 ~ 255 ms 0 ~ 255 ms 0 ~ 255 ms 1 ~ 6 (1 = 10 ms, 2 = 20 ms, etc.) 0 = Disable 1 = Enable 0 ~ 300 ms 0 ~ 300 ms 0 ~ 300 ms 1 = 30 msec 2 = 60 msec 0 ~ 300 ms Set the type of G.711. Set the minimum value of the G.711 Jitter Buffer. Set the average value of the G.711 Jitter Buffer. Set the maximum value of the G. 711 Jitter Buffer. Maximum number of G729 Audio Frames. G.729 assumes the audio signal made by a specimen by 8 kHz and the frame of 10 ms is assumed to be a unit to 8 kbps by the encoding compressed method. Select whether to compress silence with G.729. When there is silence, the RTP packet is not sent. Set the minimum value of the Jitter Buffer of G.729 is set. Jitter is the variation in the time between packets arriving and the buffer allows this variation to be absorbed. Set the average G.729 Jitter Buffer. Set the maximum G.729 Jitter Buffer. Maximum number of the G.723 Audio Frame. Set the minimum value of the G.723 Jitter Buffer.

Bounce Protect Time

Bounce Protect Time 0 = No setting 1 ~ 15 = 100 ms ~ 1.5 sec Description Specify a time for detection of a valid offHook indication that is long enough to prevent an unintentional bounce of the receiver from being detected as a new Off-Hook indication from a Single Line Telephone. Default 3 (300 ms) 02 03 HookFlash Start Time 0 = 40 ms 1 ~ 15 = 90 ms ~ 790 ms HookFlash End Time 0 = HST + 0 ms 1 ~ 15 = HST + 100 ms ~ HST + 1500 ms (HST = Hookflash Start Time) Conditions None Specify the minimum hookflash time from a Single Line Telephone or analog Voice Mail system before it is detected as the beginning of a valid hookflash. Specify the maximum hookflash duration from a Single Line Telephone to receive a second dial tone.

remote connection

Remote connection to  the  DX-80 system is possible via  modem.   The optional modem may be  purchased allowing remote administration of the  DX-80 system database  and maintenance operations.  The  default directory  number of  the  modem is  199.   Some  working  knowledge of  modem operation and connection is useful. 3.5.4.11  F10-RS232C This  function key is used to  setup  the PC  COM port.  To  successfully setup the PC COM  port you  must know  how the PC hardware is configured.   In this utility  you must select  the COM Port number (PCDBA supports COM 1 or 2 only) and the baud rate that  will be used for the connection.  At default PCDBA  is setup to  use COM Port  1  at 9600  bps.  (9600  bps matches the  default  baud rate set for  the  DX80 CPM – PC-DBA Port.) While using a modem connection, it  is  best to  set the  COM port baud  rate at 2400  bps since this is the speed of the  DX-80 optional modem; setting this speed can expedite the modem negotiation  process since compression  link choices will not  be attempted.

System Maintenance Maintaining

System Maintenance Maintaining the  Comdial DX-80 digital telephone system is a combination of customer database changes,  facilities and apparatus moves, adds  and  changes.  These requirements are accomplished by practicing the  techniques, illustrations  and step-by-step instructions listed in the previous sections of this manual. When properly installed,   the  Comdial DX-80  is relatively maintenance-free.   From time to time the digital  telephone instruments may  become  dirty or dusty  and require cleaning.   We  suggest the use  of  a clean,  dry cotton (or other  soft,  absorbent) cloth  to  wipe the instrument  clean.  The use  of  chemicals to clean the telephone  plastics  is NOT recommended  since  some  chemicals  can cause permanent  damage to the telephone finish.  If deep  soiling conditions exist, many specialized telephone cleaning solutions  will provide satisfactory results.    When trying  any cleaner for  the first time, apply  the cleaner  to a small  sample area on  the underside of the instrument.   If the expected  results  are  achieved, proceed with cleaning  the remainder of  the telephone.

Serial cable

Connecting a Serial Cable for SMDR SMDR (Station Message  Detail Recording)  can be output from  the DX-80  system  for use with serial printers of  collection in call accounting devices. Connection  of the SMDR  device to  the DX-80 is accomplished  through the  serial data port on  the CPM  labeled “SMDR.” Connection  to  serial printers may  require customization  of  the  serial cable used  to make the  connection. CPM“SMDR” serial port connector (straight- (Dedicated means that this AC outlet has no other equipment connected on this circuit breaker.  Whenever a  call accounting system  (third-party device) is deployed,  connection is often  no  more  complicated than  using  a straight-through, 9-pin, female  to  male,  serial  cable. (Use Radio Shack model 26117B for good  results.) Connection to the PC/call accounting system is  made via an  available 9-pin serial port connector that is designated as COM1 or COM2  in the PC configuration. Once the cable is linked between  the collection device and the DX-80 CPM-SMDR port, the collection device  must  be  programmed  for compatible  link protocol (baud rate). At default the SMDR  port baud rate is set  at 9600  bps.

Assigning a Password to the Extension

Assigning a Password  to the Extension All extensions of the DX-80 system have an  associated user password.   Passwords  are required to use  Phone  Lock,  Call  Forward  Remote, and Attendant features.   Note:   Extension passwords  can be changed  at  the extension  only by using  the Phone Lock  feature. Passwords can be  from four  to  eight characters  in length.   You  may  want to program the overall system password length before programming individual  extension  passwords.   See  Section 4.4,  Setting User Password  Lengths, Setting Passwords for System Directory  Numbers  101, 102,  and  108  for more details. Changes to  the length of the  user  password affect existing passwords—the system adds or  subtracts one default character  to  the end of  the  password.  That is,  if you extend the length  of  the password, the system increases all passwords by adding a 0 in the  right-most  position.   If you  reduce the  length of the password, the system truncates all passwords  by one  character in  the right-most position.

save current setting

The  system prompts “Save Current Setting?”   Press  Y  to  save  your changes. 9. The  system  then  prompts “File Exists, Override?”   Press  Y  to  continue with the save operation. 10. Press  Esc  to return to the  Uniform Call Distribution: Parameter Processing: Hunt  Group 24 menu.  Press  Esc  three times more to return to  the Database Programming  menu. 11. Next,  program the voice mail  hunt  group.   Highlight  Voice Mail  Table, and  press  Enter.  Choose the tenant  group  you want  to program, and press Enter.   The  system  displays the  Extension Application—Voice Mail  Table: Tenant  x  menu.

KSU1

You can add one AAM to the KSU1.  The  AA  Module  adds  automated attendant  functionality to the DX-80 system with 10 integrated  announcements.   The  AAM does  not  provide voice mail functions. For details on how to program the AAM  and its announcements, refer to the  DX-80 Technical  Manual, Volume  II,  Programming. Install  the AAM onto designated  connectors located on the CPM. To  install the AAM perform the  following steps. 1. Be sure  that the  entire system is turned off. 2. Remove the  KSU  cover (four screws at each corner). 3. Connect  a static discharge  wrist  strap to a  suitable  earth  ground.   Be sure  that the strap  is touching bare skin.

Analog ports

Programming Third  Party VM, Analog Ports You can  connect the DX-80 system  to  a third-party voice mail system using spare analog  ports.  Doing so  occupies these ports and therefore reduces the  number  of system ports that  you can use for the telephones, FAX machines, modems, etc. Comdial recommends  using the  DX-80 DX-SO  voice  mail  system, because  it is a digital  integration and therefore does not occupy valuable analog port space of the DX-80  system.  For further details,  see Section 9.2,  Programming Optional Internal VM,  Digital. Using voice mail greatly enhances  the  use  of the  DX-80 system.  Features  accessible  when voice  mail is installed  vary  depending  upon  the  third-party  product connected.   Features  that the  DX-80 system accommodates include the following. •   Automated Attendant •   Extension unique voice  mailboxes •   Call  Forward to extension voice mailboxes •   Answering Machine Emulation •   UCD Queue  Announcements •   Menu Routing •   Voice Record •   Automatic Voice  Record •   Specific  CO  Line  Greetings on  Automated Attendant The following  conditions apply to analog voice  mail. •   Voice mail  feature  operation is limited  only by the ancillary voice mail  system. •   When voice mail ports are used  heavily (high call  traffic), the  system  updates message indications  notably slower than usual. •   When VM  messages are waiting, the  system flashes the auxiliary lamp green.

COM4

Adding a COM4 You can add one COM4  to KSU1  and  one COM4  to  the KSU2.   These modules  expand  the  DX-80 system  CO  line  interface  capacity to a  maximum of eight  CO line  ports in each KSU  (16 total CO line ports when used in KSU 1 &  2). When  adding  a COM4 to  either KSU,  connect to  the  408M/E  via the COM4  module ribbon  cable.  This ribbon cable has the logical system  address  of SLOT 5  in both cabinet 1 (KSU1-408M) and cabinet  2 (KSU2-408E).   COM4 modules are  installed using  four  1.5 cm brass-color standoffs.   Always install  the COM4  module beneath the  CPM  module (in KSU1) by first  removing the CPM, installing the  COM4,  and then re-installing the CPM.  This is required whenever  you install  the InSkin Voice  Processor.

peripheral processor

The  408M is equipped with a heartbeat LED that  indicates processing  activity  on  the PCB.  (The 408M peripheral processor  is  operating when  the heartbeat LED  is flashing.)  The KSU1 operation LED (located  next  to the power switch) is  tied to the  408M heartbeat LED.   Therefore,  when  the  LED next to the power switch is flashing,  the 408M is active. The  KSU1-408M  has three ribbon cables: •   located at the upper  right and oriented  in a horizontal  position, the J1  cable is used to interface a COM4  if required to expand  the system CO line  capacity. •   located at  the  upper center  and oriented  in  a  vertical position,  the J4  cable  is  used to interface the DX-80 CPM. •   located at the upper  center  and oriented  in a vertical position,  the J5 cable  connects to  the standard APM4 installed  in KSU1. Each CO line circuit  incorporates  over-voltage  protection, ring  detector, loop  detector, loop/pulse-dial relay,  current sink circuit, coupling/isolation transformer (impedance  600:600), hybrid  circuit, CODEC & filter,  polarity guard  circuit  and Radio  Frequency noise filter. The  fourth CO line port is equipped with  CNG Fax  Tone  Detection circuitry.   When  programmed  as  a “FAX” line, this circuit will automatically engage the FAX Tone detector.  If FAX tone is detected, the system routes  the call  to the analog port  designated as the destination for  fax calls.

CPM

CPM (Central Processor Module) The  CPM module is equipped  standard  in  KSU1.   This board contains  all circuitry required to control the  fully  equipped  DX-80.   The  system  uses  the CPM to  perform all digital  voice switching and call processing  data switching. The  CPM has one ribbon  cable connector for connection  to the KSU1  408M and five  (5) connector sockets for connection of the system built-in modem,  voice processor,  and second  cabinet (KSU2).  Since  the CPM comes installed inside of KSU1 the CPM ribbon cable is already  in place and connected  to the KSU1-408M J5 socket.   Assuming the orientation of the  KSU1 cabinet is  installed on the wall; the  two horizontal connector  sockets in the upper  right corner  of the CPM are for  the MDM (Modem  Module).   The  connector socket labeled “2nd  Cabinet”  is for connection  to the KSU2-408E if that  expansion is  required.   The  remaining two connector sockets on the  CPM, one at the  left side, the other at  the right  side are for  the  voice processor  solution.   Note:   The  voice processor solution can be any of  three possible choices:  AAM,  7271C,  or 7270C.

no answer

Call ForwardAll/No Answer/ BothRing 0 = Call Forwarding off 1 = Call Forwarding with Both Ringing 2 = Call Forwarding when No Answer 3 = Call Forwarding All Call Up to 8 digits Input Data Description Read Only: Indicates Call Forward-All/No Answer/BothRing setting statsus per extension. Default Related Program None 11-11-01 11-11-03 11-11-04 11-11-05 02 03 04 05 06 07 08 09 Call Forwarding Destination for Both Ring, All Call, No Answer Call ForwardBusy Call Forwarding Busy destination Call Forwarding– Follow-Me Call Forwarding Follow-Me destination Do Not Disturb 0 ~ 9, *, #, P, R, @ (Up to 36 digits) 0 = Call Forward-Off 1 = Call Forward-Busy or No answer 2 = Call Forward-Busy 0 ~ 9, *, #, P, R, @ (Up to 36 digits) 0 = Disable 1 = Enable Extension Number  (Up to 8 digits) Read Only: Indicates Call Forward-All/No Answer/BothRing destination number set per extension. Read Only: Indicates Call Forward-Busy setting status per extension. None None Read Only: Indicates Call Forward-Busy destination number set per extension. Read Only: Indicates Call Forward-Follow-Me setting status per extension. Read Only: Indicates Call forwarding follow-me extension number set per extension. 0 = No Setting 1 = DND External 2 = DND intercom 3 = DND Transfer 4 = DND All Message Waiting (Set) Message Waiting (Rec) Extension Number  (Up to 8 digits) Extension Number  (Up to 8 digits) Read Only: Indicates DND setting status per extension. Read Only: Indicates extension number which you set Message Waiting. Read Only: Indicates extension number when left Message Waiting.

Central Processor Module

KSU1 COMPONENTS The  CPM (Central Processor  Module) is installed inside  of KSU1  to  the 408M  ribbon  cable J4 (also labeled  “To  CPM”).   The CPM  contains: •   Two  serial  ports, •   Two music  ports, •   One  control contact  (external paging/LBC/gate control), •   One external  page  equipment interface  connection, and •   Socket connectors for the  KSU2 (labeled “2nd  Cabinet”), MDM, and  VP  modules (AAM, 7271C, and 7270C). The  standard  408M (part  of 7201) contains: •   4 CO line  ports, •   1 power failure transfer port  for the  first CO  line circuit, •   8 digital ports, •   a ribbon  cable (J1,  also labeled  “COM4”)  for connection  to  the COM4  module (PN 7210) in KSU1, and •   ribbon  cable  sockets  (J2  and  J3,  also  labeled “To DPM8/APM4”) for  connection of  DPM8  (PN 7220) or  APM4  (PN 7230) modules. The  standard APM4 (part of  7201) contains  four analog  device  ports (installed on  ribbon  cable J5, also labeled “APM4”). 1.2.2  KSU2 COMPONENTS The standard 408E  contains: •   4 CO line  ports •   1 power failure transfer port  for the  first CO  line circuit •   8 digital ports •   a ribbon  cable (J1,  also labeled  “COM4”)  for connection  to  the COM4  module (PN 7210), •   ribbon  cable  sockets  (J2  and  J3,  also  labeled “To DPM8/APM4”) for  connection of  DPM8  (PN 7220) or  APM4  (PN 7230) modules,  and •   a  shielded cable (J4)  for connection to CPM socket  JP2 (also  labeled “2nd  Cabinet”) in KSU1.

memory module

Memory Module installation or replacement
Note: The Memory Module has a proprietary formatting scheme — do not attempt to install a non-ESI drive.
Contact ESI for a replacement Memory Module, if needed.
Adding or replacing the Memory Module will require that the ESI-100 be taken out of service.
All of the ESI-100’s configuration data and customer recordings are stored in the Memory Module.
Replacing it, therefore, requires re-programming and re-recording, unless you have previously performed a backup
using ESI System Programmer software. (Prompts stay intact, however.)
Note: Be sure to observe all proper procedures regarding the prevention of electrostatic discharge (ESD) when
performing the following procedures; otherwise, circuit boards may suffer damage.
Install the CompactFlash Memory Module
1. Open the lid of the cabinet (you must remove
the screw on the top that secures the lid).
2. Power down the system.
3. Plug the Memory Module into the J14 connector
on the main board (see diagram, right).
4. Secure the lid to the KSU

Service Code Setup (for System Administrator)

: Service Code Setup (for System Administrator)  to customize the Service Codes for the System Administrator. You can customize additional Service Codes in Programs 11-11 ~ 11-16. The following chart shows: • The number of each code (01 ~ 50). • The function of the Service Code. • The type of telephones that can use the Service Code. • The default entry. For example, dialing item 26 allows users to force a trunk line to disconnect. Input Data Item No. 01 Item Night Mode Switching 0~9, Input Data *, # Maximum of 8 digit Description Terminal: MLT, SLT Default 718 Related Program 12-xx 20-07-01 03 04 05 06 07 08 09 11 12 Setting the System Time Storing Common Speed Dialing Numbers Storing Group Speed Dialing Numbers Setting the Automatic Transfer for Each Trunk Line Canceling the Automatic Transfer for Each Trunk Line Setting the Destination for Automatic Trunk Transfer Charging Cost Display by the Supervisor Entry Credit for Toll Restriction Night Mode Switching for Other Group 0~9, *, # Maximum of 8 digit 0~9, *, # Maximum of 8 digit 0~9, *, # Maximum of 8 digit 0~9, *, # Maximum of 8 digit 0~9, *, # Maximum of 8 digit 0~9, *, # Maximum of 8 digit 0~9, *, # Maximum of 8 digit 0~9, *, # Maximum of 8 digit 0~9, *, # Maximum of 8 digit Terminal: MLT Terminal: MLT Terminal: MLT Terminal: MLT Terminal: MLT Terminal: MLT Terminal: MLT Terminal: MLT Terminal: MLT 728 753 754 733 734 735 No Setting No Setting 618 24-04-01 24-04-01 24-04-01 12-xx 2

system numbering

System Numbering  to set the system numbering plan. The numbering plan assigns the first and second digits dialed and affects the digits an extension user must dial to access other extensions and features, such as service codes and trunk codes. If the default numbering plan does not meet the site requirements, use this program to tailor the system numbering to the site. Caution! Improperly programming this option can adversely affect system operation. Make sure you thoroughly understand the default numbering plan before proceeding. If you must change the standard numbering, use the chart for Table 2-1 System Numbering Default Settings on page  2-57  to keep careful and accurate records of your changes. Before changing your numbering plan, use PC Pro to make a backup copy of your system data. Changing the numbering plan consists of three steps: Step 1 : Enter the digit (s) you want to change You can make either single or two digit entries. In the Dialed Number column in the  Table 2-1 System Numbering Default Settings on page  2-57, the nX rows (e.g., 1X) are for single digit codes. The remaining rows (e.g., 11, 12, etc.) are for two digit codes. • Entering a single digit affects all the Dialed Number entries beginning with that digit. For example, entering 6 affects all number plan entries beginning with 6. The entries you make in step 2 and step 3 below affect the entire range of numbers beginning with 6. (For example, if you enter 3 in step 2 the entries affected are 600 ~ 699. If you enter 4 in step 2 below, the entries affected are 6000 ~ 6999.) • Entering two digits lets you define codes based on the first two digits a user dials. For example, entering 60 allows you to define the function of all codes beginning with 60. In the default program, only *  and # use 2-digit codes. All the other codes are single digit. If you enter a two digit code between 0 and 9, be sure to make separate entries for all the other two digit codes within the range as well. This is because in the default program all the two digit codes between 0 and 9 are undefined.

ACD department programming

ACD department  programming ACD departments can be programmed  to  route calls based on several  optional  parameters.  Each  ACD station can  be  logged  onto  as  many as  two  ACD departments  at  the same  time.  Also,  each  ACD station  can be a  member  of  up  to  20  ACD departments  (i.e.,  up  to  20  log-on  keys may be  assigned  to  each  ACD  station.) Each  ACD agent  must  have  a Digital  Feature  Phone1, IP  Feature  Phone  II,  Digital Cordless  Handset, or VIP Softphone.  Agent log-on  keys  will  be  automatically  assigned  to  the  lower left  programmable  feature keys  for  the  stations listed in  ACD departments (with wrap  keys  automatically  assigned  above them;  see “Feature  keys,”  page  G.37).  Note:  Line keys  can’t  be used  to  answer  calls  ringing  Attend departments  set  in the live-ring list  (in Functions  211,  2121,  and 2131). ACD overflow Incoming calls  that  are holding  (queued)  for  an  available  agent  can be  automatically  forwarded  to  a new destination  if  ACD  overflow  is  assigned.  ACD  overflow  can be  initiated by  exceeding  a  maximum  number  of queued  calls  or  by  an individual  exit  timer  set  for  each  ACD department.  If  ACD overflow  parameters aren’t assigned,  the  default action  will be  to  overflow  calls  based  on  the  system  default  ACD  exit timer  only.   ACD overflow  parameters  are: •  Queue  exit  threshold  —  If  the number  of  calls  in  queue  matches a  predetermined queue exit threshold,  all  subsequent calls  to  that  ACD  department  will  immediately  follow  that  department’s   call-forward  destination. •  ACD exit  timer  —  When  a call  has been  held in  queue for  a  predetermined  duration  specified for  that ACD department, the  call will follow  the  department  call-forward  destination.  If the  department’s  ACD exit  timer  isn’t assigned,  the  system-wide  default  (for  the  current  operation)  will be  used. ACD agent  priority ACD  agents  who  are simultaneously  logged into  two  departments  can  have  calls  to  one department  take precedence  over  the  other  department’s  calls.  When  the  ACD station  is  assigned to  each  ACD department,  the “baseline”  priority  is  set  for  calls that  are directed to  that  station from  that  department. ACD call  escalation  (priority  override) An incoming  call  that  has  been  in  an  ACD department  queue the longest  can  be  forced  to  ring  at  the  next available agent,  regardless  of  the priority  setting  of  that  agent’s  station  department  log-in.  A timer  that’s  set  in  ACD department  programming (see  page  G.27)  triggers  this  ACD escalation.

network keep alive

Network Keep Alive Setup  to set the interval and retry count of the AspireNet networking keep alive message. The keep alive is used for ISDN and IP networking. The keep alive message is automatically responded to by the destination system, if the response is not received the retry count will start. If a response is not received within the number of retries, the networking link will be taken out of service. When the link is taken out of service: • Any calls that are in progress will be released. • Park Hold orbits will be released. • No further Park Hold information will be sent until the link is active. The link will automatically become active when the next keep alive response is received.

SIP Server Information Setup

SIP Server Information Setup  to define the SIP Proxy setup for outbound/ inbound. The 10-29 commands are not used in non-registration mode.If entries are made in Program 10-29-xx for a SIP Server and the SIP Server is then removed or not used, the entries in Program 10-29-xx must be set back to their default settings. Even if 10-29-01 is set to 0 (off), the system still checks the settings in the remaining 10-29 programs.

daylight savings

Daylight Savings Setup  to set the options for daylight savings. As the telephone system is used globally, these settings define when the system should automatically adjust for daylight savings as it applies to the region in which the system is installed

call then continues ringing

Pre-Ringing Setup  to enable or disable pre-ringing for trunk calls. This sets how a trunk initially rings a telephone. With pre-ringing, a burst of ringing occurs as soon as the trunk LED flashes. The call then continues ringing with the normal ring cadence cycle. Without pre-ringing, the call starts ringing only when the normal ring cadence cycle occurs. This may cause a ring delay, depending on when call detection occurs in reference to the ring cycle.

Enter programming

To enter programming mode : 1. Go to any working display telephone.In a newly installed system, use extension (port 1). 2. Do not lift the handset. 3. Press  Speaker. 4. # *  # *. 5. Dial the system password +  Hold. Refer to the following table for the default system passwords. To change the passwords,

PRI on the ESI-50

T1/PRI For  T1 or  PRI  applications  (only  PRI on  the  ESI-50; it doesn’t support  T1),  an  ESI  Communications  Server can use a  compatible  digital  line  card  (DLC)1: •  ESI-1000,  ESI-600,  ESI-200,  ESI-100 —  DLC  and  DLC12,  each  for  either  T1  or  PRI. •  ESI-50  —  DLC82  for  only  PRI. Depending  on  how  you configure it,  each  supports  either  (a.)  a  single  T1 circuit  at  24  DS0 channels or  (b.)  a PRI  circuit  supporting  23  “B”  (bearer)  channels  and  one “D”  (data link)  channel.  The DLC12 and  DLC82 each also  support  12  digital  stations.  The  T1 or  PRI  line is  connected  via the  last  two pairs  of  the industry-standard 50-pin  amphenol  cable  connector  on  the front  of  the  DLC. Each  ESI  Communications  Server  has  a  different  maximum  number  of  system-wide  DLCs  (see  “Port  card options,”  page  A.4).  Partial  T1  or  PRI  applications  are supported  through  line  programming. Each DLC has built-in  CSU  functionality.  The  integrated  CSU  can be enabled  or  disabled  via system programming2.  The following functionality is  provided:  line,  payload,  DTE  and none  (normal  operation) loopback  modes  with  the  ability  to  respond  back  controlled  via  system  programming;  alarm  conditions,  and both  ANSI  T1.403  and  TR  54016  performance messages  for  ESF only.  Important:  On  the ESI-50,  the DLC82 may be installed in  only  slot  2. If  you’re  installing more  than one  T1  or  PRI,  the  DLC  in the lowest  number  slot  will synchronize (“slave”) the system  with  the public  network.  The system will  synchronize  to  only one clock  source.  Therefore,  ESI strongly  recommends  that  the first  DLC  in the  system be connected to  the  T1  or  PRI  that’s connected either  to  the local  CO  or  the nationwide long-distance provider,  either  of  which typically will provide  veryhigh-accuracy  clocking (Strata 3).  The DLC  doesn’t  provide master  or  sub-master  clocking for  privatenetwork  T1  spans.

48-Key IP Feature phone

The  ESI  Communications  Server  supports  the  48-Key  IP  Feature  Phone  II,  ESI  IP  Cordless  Handsets,  VIP Softphone,  and  SIP  phones.  (See “System  capacities,”  page  B.1,  for  the maximum  number  of  IP  phones that your  specific  ESI Communications  Server  will  support.) The ESI-50 has  a built-in IVC12.  It  can  support  up to  12 IP  channels,  which can  be  a  combination of  local  IP, remote  IP,  and Esi-Link  channels.  The channels  are  activated in  blocks  of  four  for  local  IP,  singles for  remote IP,  and four  or  twelve  for  Esi-Link.  Here  is  an  example of  some  possible  ESI-50  IVC12 channel  combinations: •  12 all  Esi-Link. •  12  all local IP. •  Eight Esi-Link, four  local IP. •  Four  Esi-Link, four  local IP, four  remote  IP. When  two  or  more  Intelligent  VoIP  Cards  (IVCs)1  and the  necessary licensing are installed in  an  ESI Communications  Server, the  first IVC  (lowest-numbered  slot) will be  designated  as  the  primary  IVC,  which acts  as  a “go-between”  to  associate a  station to  its IVC.  To  each IVC,  the  system  automatically  allocates  24 sequential  extension  numbers,  as  defined  in  the  dial  plan selected  in  Function 169.2  Therefore,  the  primary  IVC must be connected  to  the  same  network  as  all  of  the  other  IVC  station cards. If  an IVC  supports  12  IP  stations,  only  the first  12  extension  numbers  can be  assigned to  IP  stations. Programming  IP  stations  is  similar  to  programming  digital  stations,  except  that  additional,  IP  networking parameters are required for  the former. There  are three ways  IP  networking parameters can  be assigned to  IP  stations in  an  ESI  Communications Server: •  Via  Function  31, as  described  in  the  following  pages. •  Using  ESI  System  Programmer. • Via “setup mode” at an ESI IP Feature Phone II.

Centrex/PBX access code

Centrex/PBX  access code If the  system  is  to  be  used  behind  Centrex  or  another PBX,  you  must  list  the  dial  access  code  used  to  gain access  to  a CO  line from  Centrex  or  the PBX,  so that  toll  restriction  can ignore  the  access  code  digit(s).  Users must  dial  the access  code  after  accessing  a line  by  either: (a.) Dialing 9, 8, 71, 72, 73, 74, 75, or 76.  or (b.)  Pressing  a  line key (if  programmed). The access  code can be one or  two digits  —  e.  g.,  9,  81,  etc.  —  and must  be programmed for  each line group. Default:  0.  Note:  You must  set  the flash duration in Function 151 (page  E.3)  for  the requirements  of  the host  switch. Function  222: Toll restriction exception tables The  system’s  toll  restriction  is  based  on  outbound  calls  being  defined  as  either  toll calls  (i.e.,  calls  in  the  deny table) or non-toll calls (calls in the allow table). Four tables exist for this purpose: 1.  Allow exception  table  (programmable).  Up to  100 entries;  no  entry  can exceed  26  digits. Default: No entries. 2.  Deny exception  table  (programmable).  Up to  100  entries;  no  entry  can exceed  26  digits. Default:  No  entries. A number listed  in  the  allow  exception  table  —  e.g.,  a  branch  office  or  vendor’s  location  —  will  be  allowed  to all  stations,  regardless  of  how they’re  set  in  Function  32  (see  page  G.19).  Conversely,  a number  listed  in  the deny exception table (e.g., a “1-900” number) will be denied to all stations. 3.  Fixed allow  table  (not  programmable). Default:  1800,  1888,  1877,  1866,  1855,  1844,  1833  and  1822.  4.  Fixed  deny  table (not  programmable). Default:  976,  1976,  1xxx976,  900,  1900,  1xxx900,  555,  1555,  1xxx555,  0,  10,  411,  1411  and   11+-digit  restriction. In  extension feature  authorization (Function  321;  see page  G.19),  each  extension is  set  to  be  toll-restricted one of  two  ways:  TOLL  CALLS = Y  (yes) or  TOLL  CALLS  = N  (no).