Code Control See Security Code. Voice Mail
Alternate Next Call
Routing Mailbox See Next Call Routing Mailbox. Voice Mail
Announcement Mailbox Mailbox that allows a recorded greeting to play to callers. Automated Attendant
Announcement Message The message that the System Administrator records for a specific Announce-
ment Mailbox. Automated
Answer Table Determines how the Automated Attendant answers outside calls on each trunk, according to the time of the day and day of the week that the call is ringing.
Override Enables an alternate greeting and alternate dialing options for callers. Automated
Auto Attendant Direct to Voice Mail
Auto Attendant Direct to Voice Mail sends Automated Attendant calls directly to Automated an extension user's mailbox. Their phone does not ring for calls from the Auto- mated Attendant.
See Greeting in this glossary.
Auto Erase or Save When a mailbox user completely listens to a new message and then exits their
mailbox, InMail either automatically archives or deletes the message. Voice Mail
Auto Time Stamp After a user listens to a message, InMail can optionally announce the time and
date the message was left. Voice Mail
Automated Attendant The Automated Attendant can automatically answer the telephone system incoming calls, play an Instruction Menu message, and provide dialing options to callers.
Automated Attendant Transfer
While on a trunk call, an extension user can transfer the trunk call to the Auto- mated Attendant so the caller can use the Automated Attendant dialing
options. Voice Mail
Automatic Access to VM by Caller ID
InMail mailbox can be associated with a specific caller ID (CID) number. When the CID number is presented to the InMail it will automatically log the user into
their mailbox. Voice Mail
Automatic Call Routing
to a Mailbox See Go to a Mailbox in this glossary. Automated
Erase/Save See Auto Erase or Save in this glossary. Voice Mail
Automatic Routing for
Rotary Dial Callers If an Automated Attendant caller does not dial any digits, InMail automatically
routes them to a specified option (such as the operator or a mailbox). Automated
Call Forward to a Mailbox An extension user can forward calls to their mailbox. Voice Mail
Call Routing Mailbox The mailbox associated with an AnswerTable that specifies which dialing options (Dial ActionTable) and announcements are available to Automated Attendant callers.
Caller ID A telephone company service that provides a caller's number and optional name. The telephone system can pass this information to InMail to enable
Caller ID with Return Call. System
Caller ID with Return Call See Make Call and Time and Date Stamp. Voice Mail
Calling (Logging On to) a
Mailbox See Log On to Voice Mail. Voice Mail
Calling the Automated
Attendant Automated Attendant callers can use various InMail features and then return to Attendant
the Automated Attendant for additional dialing options. Automated
Cascade Message Notification
If an extension user receives a new message in their mailbox, Cascading Message Notification calls them, at up to five preset destinations, to let them
know a new voice mail message has arrived. Voice Mail
Day, Night, and Holiday
Greetings See Flexible Answering Schedules. Automated
Attendant Deleting a Message See Message Delete. Voice Mail
Deleting Mailbox Security
Code See Mailbox Security Code Delete. Maintenance
Dial Action Table Defines the dialing options for a Call Routing Mailbox chosen by the active AnswerTable, which in turn provides those dialing options to Automated Atten- dant callers.
Directory Dialing Directory Dialing allows an Automated Attendant caller to reach an extension
by dialing the first few letters in the extension user's name. Automated
Distribution List A Distribution List shows extensions that receive a message you record and send to a single Distribution Mailbox. Any message left in the Distribution
Mailbox is automatically sent to all the mailboxes in the list. Voice Mail
Email Notification automatically sends an email notification when a Subscriber Mailbox receives a new message. The email can optionally include the recorded message as a .wav file attachment.To hear the message, the email recipient double-clicks the .wav attachment to have the message play in their .wav player (such as Windows Media Player).
Erasing All Messages Lets the System Administrator delete mailbox messages system-wide. Maintenance Exiting a Mailbox An extension user can exit their mailbox by dialing a code or by hanging up. Voice Mail
Fax Detection The Automated Attendant can detect incoming fax calls and transfer them to a
fax machine. System
Find-Me Follow-Me Find-Me Follow-Me helps an Automated Attendant caller locate an extension
user who is not at their desk. Automated
Attendant ments and dialing options, depending on the time of day and day of week. Automated
Schedules The Automated Attendant can answer outside calls with different announce-
Flexible Call Routing
The Automated Attendant can provide outside callers with a wide variety of dialing (routing) options. There are 3 components to Flexible Call Routing. See AnswerTable.
See Call Routing Mailbox. See Dial ActionTable.
Numbering Plan If the telephone system extension numbers are customized, the InMail mailbox
numbers can be customized to match. System Transfer A Subscriber Mailbox can optionally convert Automated Attendant Screened
Transfers to Unscreened Transfers. Automated
Forwarding Calls toa
Mailbox See Call Forward to a Mailbox. Voice Mail
Getting RecordedHelp If an extension user dials an incorrect code or forgets what to dial while in their
mailbox, they can request help from the InMail voice prompts. Voice Mail
Go to a Mailbox An Automated Attendant caller can dial a digit and route directly to a mailbox. Automated Attendant.
A Subscriber Mailbox user can record a personalized greeting for their mailbox. With Multiple Greetings, the mailbox subscriber can record up to three separate greetings and make one of the three active. Callers to the user's mailbox hear the active greeting.
With Remote Greeting, an extension user can call into the Automated Atten- dant, access their mailbox, and remotely record their mailbox greeting. See Auto Attendant Direct to Voice Mail.
Group (Shared) Mailbox An extension user can share a Group Mailbox with co-workers for receiving
and sending messages. Voice Mail
Guest Mailbox An outside party can have their own mailbox for receiving and sending
messages. Voice Mail
Hang Up An Automated Attendant option that immediately hangs up the outside call. Automated Attendant
Help See Getting Recorded Help. Voice Mail
Greetings See Multiple Company Greetings. Automated
InMail Upload Download
Audio Allows the user to upload/download audio messages for greetings, etc. Voice Mail
Instruction Menu The Instruction Menu is the announcement that plays to Automated Attendant callers. Normally, the Instruction Menu provides callers with the Automated Attendant dialing options.
Language Setting This feature allows the telephone display language and the InMail mailbox
language to be changed from the telephone. Voice Mail
Leaving a Message An extension user can leave a voice message in a co-worker's mailbox if that
extension is busy, unanswered, or in Do Not Disturb. Voice Mail
Leaving a Message at a
Busy/DND Extension See Leaving a Message. Voice Mail
Leave a Quick Message See Quick Message. Automated Attendant
Listening Options See Listening to Messages. Voice Mail
Listening to Messages While or after listening to a message, an extension user has many message
handling options from which to choose. Voice Mail
Live Monitor lets Voice Mail screen calls, just like an answering machine at home. When activated, the extension's incoming calls route to the user's subscriber mailbox. The Live Monitor feature is supported for External and Internal calls. Once the mailbox answers, the user hears the caller's incoming message.
Live Record Allows an extension user to record an active call as a message in their mailbox. InMail broadcasts a beep and a voice prompt to the caller as Live
Record begins. Voice Mail
Local Notification See Message Notification. Voice Mail
Log On to Voice Mail
An extension user can press a key to log on to access their InMail mailbox. With Remote Logon, an employee calling through the Automated Attendant can dial a single digit followed by their own mailbox number to remotely log on to their mailbox.
Mailbox Announcement Message
The Mailbox Announcement Message is recorded by the System Adminis- trator, and plays to each subscriber when they log on to their mailbox. The message plays at each log on until it expires, is deleted, or made inactive by the System Administrator.
Mailbox Greeting See Greeting. Voice Mail Mailbox Logon See Log On to Voice Mail. Voice Mail
Mailbox Name A mailbox caller can hear the extension user's recorded name instead of their
mailbox number. Voice Mail
Mailbox Options Menu Sub-menu of a subscriber's Main Menu that provides access to the Auto Time
Stamp, Mailbox Security Code Delete, and Message Notification features. Voice Mail.
Mailbox Security Code Delete
The System Administrator can delete the security code for any mailbox, effec- tively unlocking it.
See Security Code. Maintenance
Mailbox Transfer See Transfer to a Mailbox. Voice Mail
Main Menu The InMail options available to an extension user when they log on to their
mailbox. Voice Mail
Make Call A Subscriber Mailbox user can listen to a voice message and dial MC to return
the call without knowing their caller's phone number. Voice Mail
Message Count Display The telephone display can show the number of new messages waiting in a
user's mailbox. Voice Mail
Message Delete An extension user can delete any message left in their mailbox. Voice Mail
Message Forward A subscriber can forward a message in their mailbox to a co-worker. They can
optionally record a comment before the forwarded message. Voice Mail
Message Length The System Administrator can set the maximum length of a message that can
be left in a user's voice mailbox. Voice Mail
Message Listen Mode When a user calls their mailbox, they can dial a code to listen to all their messages, their new messages, their saved messages, or their held
messages. Voice Mail
Message Notification Once activated by the mailbox user, a telephone number is dialed to let the recipient know there are new messages in the mailbox. Notification can call
extensions, local numbers, long distance numbers and pagers. Voice Mail
Direction An extension user can listen to their messages in either LIFO (last-in-first-out)
or FIFO (first-in-first-out) order. Voice Mail Message Record See Record and Send a Message in this glossary. Voice Mail
Message Reply An extension user can reply to a message in their mailbox by dialing a code,
without knowing the caller's extension number. Voice Mail
Message Send See Record and Send a Message. Voice Mail Message Storage Limit Sets how many messages a mailbox can store. Voice Mail
Message Waiting Lamp An extension Message Waiting lamp flashes on the telephone indicating new
messages are waiting in their mailbox. Voice Mail
Greetings By assigning a unique AnswerTable to each trunk, a single InMail system can
provide individual greetings and dialing options for several companies. Automated
Attendant Name See Mailbox Name. Voice Mail
Next Call Routing Mailbox
Provides callers with additional dialing options after they leave a message in an extension mailbox (depending on the setting of the Next Call Routing
Mailbox Dial Mode). Voice Mail
One-Touch Forwarding See Call Forward to a Mailbox and Message Forward. Voice Mail
Access See Log On to Voice Mail. Voice Mail
Retrieval See Log On to Voice Mail. Voice Mail
Park and Page
Park and Page can automatically Park a call at an extension and Page the user with a recorded Paging Message announcing the parked call. The called extension user can then go to any telephone and implement Personal Park to pick up the call.
Machine Emulation See Live Monitor. Voice Mail
Greeting See Greeting. Voice Mail
Code See Security Code and Mailbox Security Code Delete. Voice Mail.
You can program (customize) InMail by using the PCPro and WebPro programming applications. Limited programming can also be done from a System Administrator's mailbox.
See Programming Voice Mail for more information. Also see System Administrator Mailbox.
Quick Message Automated Attendant callers can dial a digit followed by an extension number to leave a message directly in a user's mailbox. See Quick Message for more information.
Record and Send a
Message A Subscriber Mailbox user can record and send a message to any other
Subscriber Mailbox. Voice Mail Recorded Help Prerecorded voice prompts guide the user through the InMail features. Voice Mail
Conversation See Live Record. Voice Mail
Recording a Message See Record and Send a Message. Voice Mail
Beep See Live Record. Voice Mail
Recording Options See Record and Send a Message. Voice Mail Remote Log On See Log On to Voice Mail. Voice Mail Remote Greetings See Greeting. Voice Mail
Notification See Message Notification. Voice Mail
Remote Programming You can remotely program (customize) InMail by using the PCPro and WebPro programming applications.You can also do limited remote programming from
the System Administrator's mailbox. Maintenance
Return Call (with Caller
ID) See Make Call. Voice Mail
Rotary Dial Telephones See Automatic Routing for Rotary Dial Callers. Automated Attendant
Routing Mailbox Routing Mailboxes are used to route Automated Attendant calls. A Routing
Mailbox can be either an Announcement or Call Routing Mailbox. Automated
Similar to telephone system screened transfers when the transferring party controls the transfer. After an Automated Attendant caller dials an extension, InMail calls (screens) the destination extension to see if the transfer can go through.
• If the destination is busy or in DND, the Automated Attendant does not extend the call and immediately provides the caller with additional options.
• If the destination is available, the Automated Attendant rings it. If the destina- tion answers, the call goes through. If the destination does not answer in a programmed time, the Automated Attendant does not extend the call and provides the caller with additional options. Also see Unscreened Transfer.
Security Code An extension user's mailbox can have a security code to protect the mailbox from unauthorized access.
See Mailbox Security Code Delete. Voice Mail
Select Listen Mode See Message Listen Mode. Voice Mail Single Digit Dialing An Automated Attendant caller can press a single key to route to an extension,
route to another destination, or use an InMail feature. Automated
Attendant Subscriber Mailbox The mailbox type normally used for telephone system extensions. Voice Mail System Administrator The extension user that has InMail system administration abilities. Maintenance System Administrator
Mailbox A Subscriber Mailbox option that enables the system administration abilities.
Also see System Administrator. Voice Mail System Re-initialization Re-initializing InMail returns all programmed options to default value. Maintenance
Time and Date After listening to a message, an extension user can dial a code to hear what time the message was sent.
Also see Auto Time Stamp. Voice Mail.
Time and Date Stamp With caller ID installed, an extension user can listen to a message and dial a code to hear the time the message was sent, as well as the caller's number.
Also see Caller ID with Return Call and Time and Date above. Voice Mail
Time and Date Stamp
(with Caller ID Storage See Time and Date Stamp. Voice Mail
Transfer by Extension See Screened Transfer and Unscreened Transfer. Automated Attendant
Transfer Calls to a FAX
Machine See Fax Detection. Automated
Attendant Transfer to a Mailbox An extension user can transfer an active call to a co-worker's mailbox. Voice Mail
Transfer to an Extension See Screened Transfer and Unscreened Transfer. Automated Attendant
Transfer to the Auto-
mated Attendant See Automated Attendant Transfer. Voice Mail
A dialpad digit for which the Automated Attendant has no routing defined. When an Automated Attendant caller dials a digit which has no routing assigned, InMail plays a brief error message and then repeats the dialing options.
Intercept See Undefined Routing. Automated
Similar to telephone system unscreened transfers when the transferring party immediately extends the call.
After an Automated Attendant caller dials an extension, InMail immediately transfers the call to the destination and hangs up. Any recalls or additional routing are handled by the telephone system - just as with any other unscreened transfer.
Also see Screened Transfer.
Voice Mail Overflow Ensures that InMail picks up calls that do not go through. System Volume Control A mailbox user can turn the volume up or down while listening to a message. Voice Mail.