System Programming

System  programming overview 1  System  parameters 11   Initialize 12   Installer  password 13   Administrator  password 14   System clock 141   Set  time/date 142   Automatic  time  setting 143   Clock  adjustment 15   System  timing  parameters 151   Flash duration 152  Transfer  forward  timer 153   Recall  timers 1531   Exclusive hold 1532   System  hold 1533   Hold  recall  rings 154   ACD timers 1541   ACD exit  timer 1542   ACD wrap  timer 1543   ACD  hold recall  timer 155   ACD wrap  timer 156   Cell  phone delay 157   Device  timers 158   VIP Attendant  exit  timer 16   System  feature  parameters 161   Recording  alert  tone 162   Connect  tone 163   Station feature  set activation 164   Esi-Link  location  no./line  group  access  selection 165   Auto  attendant parameters 166   CO  line  parameters 167   Voice  mail parameters 169   Feature  set activation 17   System speed-dial 18   Maintenance/SMDR  serial  port 2  CO  line programming 21   Line  programming 211   Analog  CO  line  programming 212   T1  programming 2121   CO line  programming 2122   T1  frame format  and  line  coding 2123   Line  build-out 2124   CSU  emulation   213   PRI  programming 2131   CO line  programming 2132   Line  build-out 2133   CSU  emulation 2134   Switch  protocol 2135   DID 214   SIP  trunk  programming 2141   SIP  trunk  programming  day/night  mode 2142   SIP  account programming 2145   SIP  pilot table programming 22   Translation  table  programming 221   Centrex/PBX  access  code   222  Toll  restriction  exception  tables   223   ARS  (Automatic  Route  Selection) 224   DID and DNIS/ANI  translation table 225   PRI  pilot number  translation table 226   Local  allow  table 23  Line  parameters 231   Line  receive  volume 232   Analog  line disconnect 233   T1  line  receive  volume 234   PRI  line  receive  volume 24   Caller  ID  programming 3   Extension programming 31   Extension definition  and  routing 32   Extension feature authorization 321   Standard  feature  authorization 322   Advanced  feature  authorization 33   Department  programming 331   Department  definition  and routing 332   VIP ACD  parameters 34   Dial  plan  assignment 341   Flexible  number  assignment 342   Network  numbering 35   Extension button  mapping 37   ESI device  programming 371   Access  schedules 372   RFID  tag programming 373   View RFID  tag numbers 374   ESI  Presence  Management  parameters 375   ESI  Presence  Management  Reader  parameters 30   Station  move1 4   Auto  attendant  programming 41   Auto attendant  branch  programming 42   Announce  extension number 43   Automatic  day/night  mode  table 5  Voice mail programming 51   Maximum message/recording length 52   Message purge control 53   Guest/info mailboxes 54   Group  mailboxes 55   Message notification  options 551   Station delivery  options 552   Delivery/paging  parameters 56   Cascade notification  mailboxes 57   Q  &  A  mailboxes 58   Move and  delete  messages 6  Recording 61   Record  system  prompts 62   Record  directory  names 63   MOH programming 631   MOH source 632   Record  MOH   633   MOH volume 7   Reports 71   System  reports 711  Programming  report 712   Diagnostic  reports 72   ESI  Presence Management  access  door  report 73   ACD department  detail  report 74   Voice  mail  statistics  report 75   System speed-dial  list 76   NDDS  report 8   IP  programming 81   Display  licenses 82   Local  programming 821   IP  programming 822   Local  phone starting  address 824   Network  Services  Processor 83   Esi-Link  programming 831   Local  location  number 832   Esi-Link  location  programming 833   Delete  Esi-Link  location 834   Esi-Link  publish  list programming 835   Compression  algorithm 84   ESI  SIP Card  programming 85   ESI ASC  programming 86  ESI Mobile Messaging selection 1Shown in  the same  order  as  it  appears  in  the programming  menu on  an ESI desktop Feature Phone. D.5

D channel (Data channel)

D channel (Data channel):  An ISDN  standard transmission channel which  is packet-switched, and is  used for call setup, signalling  and data transmission. Data channel:  See  D  channel. Data Communications  Interface (DCI):  A Norstar device  that  allows  you to attach an RS-232  data  device to the Norstar system. data terminal:  A device, such as a modem, that can be used to  transfer data instead of sound  over a telephone network. You cannot use Norstar programming to set up such devices. See the  documentation that accompanies  the  device. date:  See Show  Time or  Time and Date. defaults:  The  settings for  all  Norstar features when the  system  is  first installed.  Settings  are changed from their defaults in programming. In  this manual,  default settings are  shown in bold  text. Delayed  Ring Transfer (DRT) to prime:  After a specified number of rings,  this  feature  transfers  an unanswered call  on an external line, to the  prime telephone associated with that line.  This feature  is  activated  under Feature settings  in  Sys prgrmmng. destination code:  A two- to  12-digit number that  the system interprets and then  translates  into the digits that  you want dialed  out.  Both  the code  and its associated  dialed digits  are  assigned under  Routing  service in Services programming. DID trunk:  See Direct  Inward Dial trunks. DID Trunk  Cartridge:  The Trunk Cartridge that allows you to connect DID trunks to the  Norstar  system. dialing restriction:  See Restriction filter. dialing modes:  ≤•°¤ This feature  allows you  to set the  dialing mode  of your telephone.  Norstar supports three dialing  modes: Automatic Dial,  Pre-Dial, and Standard Dial. All  three  modes support on-hook dialing, meaning you  can dial a call without picking up the  receiver. The special features  of  the  Automatic  and Pre-Dial  modes are available  only when you dial on-hook. Digital Mobility phones  74XX: These telephones connect  to the system through station modules  connected to a Nortel Networks  Digital  Mobility controller. Digital  Trunk  Interface:  The Trunk Cartridge connects  digital T1 AND ISDN trunks to the  Norstar system. Direct-dial:  A  feature that  allows  you to dial a designated telephone in your Norstar system  with  a  single  digit,  such as  the main  receptionist. As many  as five  direct dial sets  can be established. Each  telephone in  the  system is assigned to one  direct-dial  telephone. There is a single,  system  wide  digit for calling  the assigned direct-dial  telephone of  any telephone.  Direct-dial telephones are established in System programming. Telephones are  assigned  to a direct-dial telephone under  Capabilities  in Terminals&Sets  programming. Direct-dial #:  A digit used  system- wide to call  the  Direct-dial  telephone. The digit is  assigned  under  Access codes  in  Sys  prgrmmng. Direct-dial number:  The digit  used to call  the direct-dial telephone.

Mirroring operation

Mirroring operation On system  power-up  —  e.g.,  at  initial  installation or  whenever  a  drive  is  replaced  —  the  M3  will  first  verify  that each  drive is  an  ESI-formatted  drive.  If  so,  it  then  will  transfer  all  data  from  the primary  drive to  the mirroring drive.  This  process  can take  anywhere from  a few minutes to  one  hour,  depending  on  system  activity,  amount of  voice message  storage,  and  configuration.  System  operation  won’t  be affected during  the  data  transfer, because  this  transfer  will  occur only  when  call-processing  is  making  no  disk  drive  access  requests. If a  primary  drive  is  replaced, data  will be  copied  in  the  same  fashion  from  the  mirror  drive  to  the  new  primary drive.  Again,  the replacement  drive must  be  a new,  unprogrammed ESI  drive.  If it’s  not, the  system  may copy  all  data in  the wrong  direction  —  i.e.,  from  the  new (mostly empty)  primary  drive to  the mirror  drive! Therefore,  ESI  recommends that  the  mirror  drive be  moved  to  the  primary  drive  mounting position and  the new drive be  mounted on  the  mirror  drive mounting position.


Basic features Doorphone  —  A call  can be  initiated  to  a  pre-assigned destination (an  extension,  department,  mailbox,  auto-attendant branch  ID,  or  Esi-Link  location) by  pressing  the  CALL  button on  the ESI  Presence  Management  RFID  Reader. Manual door  lock control  (remote door  unlock)  —  Where  an  ESI  Presence  Management  RFID  Reader  is  installed, a call  can be  made  to  a  station,  department,  mailbox,  auto-attendant  branch ID,  or  Esi-Link  location  by  pressing  the CALL  button.  If  a user  answers that  call,  the  user  can then  use  the remote  door  unlock  feature  key to  unlock the associated  door.  The user  remains  connected to  the doorphone  when  using the remote  door  lock  control  feature.  The CALL button destination can be different for day and night modes. Important:  Only  ESI  desktop phones can be used to  remotely unlock  the door. The code for  the remote  door  unlock  feature  key  is  5 8 1. RFID features Automatic door  control  —  Electronic  keys  are allowed,  or  restricted  from,  activation  of  electric door  strike  locks via  programming.  Each  electronic  key  that’s  allowed  door  control  is  assigned  the extension  number(s)  (or  “ALL” for  all Readers)  of  the RFID  Readers  for  which it’s  allowed to  control  door  locks.   Authentication confirmation  —  When  an RFID  Reader  scans  an  electronic  key,  and the  system  validates or  rejects the  electronic  key for  door  control,  the  RFID  Reader  will  display  a message  and  play  a tone  or  optional  greeting.  Valid electronic  keys receive the  message  WELCOME  or  GOODBYE.  Rejected  electronic  keys  receive the message ACCESS DENIED. Access schedules  —  Each  electronic  key may be  allowed to  open  doors at  any time,  or  allowed  and restricted  at certain times of  day  and day  of  week,  by  assigning the tag  number  to  any  one  of  seven programmable  schedules. DSS  and DND key  presence indication  —  DSS  keys  assigned  with  an  electronic  key  user’s  extension  or  mailbox number can  provide  a unique  indication  when that  person is  out  of  the office. Personal  Call  Routing  —  Electronic  key users that  have  phone extensions  can  have  the option  of  pre-assigning features  that  are  applied  automatically  when  tagging  in  or  out.  One  or  more  of  the following features  can  be  set: •  Personal  greeting selection  (greeting  1,  2,  or  3). •  Call  forward  all  calls (to  a  voice  mailbox,  extension,  department,  Esi-Link  location,  or  external  number)  or  send  all calls directly  to  voice  mail. •  Voice mail  message  delivery/notification on/off. Electronic  key  users associated  with  guest  mailboxes  can only  select  a  personal  greeting. Quiet time  —  Each  electronic  key user  can  schedule  a “quiet  time”  for  each  day  of  the week,  during  which the system  automatically  turns off  message notification and/or  call  forwarding  (if  assigned).  For  example,  calls  that  would have  forwarded are,  instead,  directed  to  voice mail. Time  and  attendance  management  —  Provided  by the  optional  software  package,  WaspTime1, for time  and attendance  tracking,  reporting,  and integration with  popular  payroll  and financial  packages. Door-ajar  alarm2  —  Some  doors will  generate  an  alarm  if  the door  has been left  open  for  too long.  If  this  alarm  is generated by the door, a message will appear in the display of the phones that ring when the CALL button is pressed.

Sensitive Handling Precautions

Contents Static  Sensitive Handling Precautions  Required • There are  two methods for  System  Initialization.  The  first method  is  to Clear  All  Data,  except LEN0000  as a  CAT terminal,  and then program  the  System  Data.  The  second method  is  to use  the  Resident System  Program,  which  causes  the  system  to  configure  itself  automatically  to  the  default  settings,  wherever  the  line/ trunk  cards  are  installed.  Refer  to the  System  Data  Sheet,  for  the  default  settings. • Turn on the  “SW1”  switch  on all  the  PZ-PW86  units. • The “ON” lamp  must  be  lit  on all  the  PZ-PW86  units. 1.1. All  Clear,  Except  LEN0000 CAT STEP  1: On the  MP  Card,  set SW3 to “B”  and  press SW1. STEP  2: When  the  “MN”  lamp  on the system  is lit,  set SW3 to the  “0”  position  and p

Program button

Scroll buttons (Up, Down) — Allow you to scroll through the items in

the telephone display panel. See “Using the NBX Telephone

Display Panel” in Chapter 7.

4 Program button — Reserved for future use.

5 Programmable Access buttons and label area — Allow you and your

administrator to assign features to specific buttons. See “Programmable

Access Buttons” and “Status Lights for System Appearance Buttons”

later in this chapter.

6 Programmable Access and label area — Allow you and your

administrator to assign features to specific buttons. See “Programmable

Access Buttons” later in this chapter.

7 Hold button — Places a caller on hold. See “Putting a Call on Hold”


Chapter 7


8 Transfer button — Sends the currently active call to another telephone.

See “Transferring a Call”

in Chapter 7.

9 Conference button — Establishes a single call with up to three

additional internal parties, external parties, or both. See “Establishing a

Conference Call” in Chapter 7.

10 Redial button — Redials the last telephone number or extension that

you called. See “Redialing a Call”

in Chapter 7.

11 Speaker button — Enables you to use the speaker phone feature. Press

the Speaker button before you dial the call, when your telephone is

ringing, or while a call is in progress. To turn the speaker phone off and

resume the conversation, pick up the ha

Abbreviated Dialing (AD

The Abbreviated Dialing (AD) feature allows you to store selected telephone
numbers for quick and easy dialing. Each number can be a complete or
partial telephone number, an extension number, or a trunk or feature access
code and can contain up to 24 digits. Abbreviated Dialing offers four possible
types of lists—Personal, Group, System, and Enhanced, and you can have a
total of three lists. (Of these three lists, you can have only one System List
and one Enhanced List.) You program numbers on a Personal List; numbers
on Group Lists are programmable by the controller of the list; System Lists
and Enhanced Lists are programmable only by the system manager.
To place a call using an AD list button or feature access code
1. Press and then the appropriate dial pad key on which a list
access code is administered,
or Dial the appropriate AD List code for List 1, or List 2, or List 3.
2. When you hear dial tone, dial the desired list item (1, 2, 3...).
Note: An Enhanced List may also be available; see your system
You can also program a number on an AD button that is not stored on an AD
list. This Automatic Dialing number can be up to 16 digits.
To program a number on an AD button
Note: The system manager must program a feature button as an AD
button before you can program a number onto it.
1. While off-hook, press and then the dial pad key assigned to the
AD Program feature,
or While off-hook, dial the Program access code.
You will hear dial tone.
2. Press and then the dial pad key you wish to program.
For example, to store a number in AD entry F3, press and then
3. Dial the outside number, extension, or feature access code you want to
store (up to 24 digits).
4. Press # to save the entry.
You will hear confirmation tone and then dial tone.
5. Repeat Steps 2 through 4 to program additional buttons.
6. Hang up to end programming.
Abbreviated Dialing/Automatic Dialing (AD)


VLANs are logical segments within a corporate LAN. By assigning VLAN settings to IP-PTs, it is possible to
separate the packets transmitted by an IP-PT according to the type of data, and specify which VLAN each data
type will be sent over. This allows you to avoid generating unnecessary network traffic on each segment, and
to reduce the load on the network. As a consequence, speech quality can be assured.
Therefore, we recommend using the VLAN feature to perform VoIP communication effectively.
Some IP-PTs (e.g., KX-NT136) are equipped with 2 ports, primary and secondary, for packet communication.
Allocating these ports to different VLANs enables you to split the paths for packets depending on whether the
packet contains voice signals or data.
VLAN settings (VLAN ID and VLAN priority) for the primary port affect voice data transmitted by the IP-PT,
whereas VLAN settings for the secondary port apply to data transmitted by a PC connected to the IP-PT. When
sending packets, the IP-PT can attach information on which VLAN the packets are to be transmitted over
(VLAN Tagging). The switching hub that receives these packets reads the VLAN information and sends the
packets over the appropriate VLAN. This helps to ensure bandwidth for IP-PT voice transmissions.
In this way, an IP-PT with 2 ports can transmit voice packets from the primary port with higher priority than
other packets from the secondary port.


Major New Features in Version 1.2 of HiPath 3000
Important Notices
G281-0788-00, April 2002
1-14 HiPath 3000 V1.2-3.0, System Description
New Options
In connection with the control boards, the following new optional boards are available.
CMS (Clock Module Standard)
The CMS module replaces the old CGMC clock generator. The
CMS must be used in the following situations:
● Clock generator for the master system in the network
● Clock generator for HiPath cordless during operation with the
SLC16 board
● Clock generator for a single-cell cordless solution (2-channel
mode) with BS3/S base station
CMA (Clock Module ADPCM)
The CMA module is implemented exclusively in the HiPath 3550,
HiPath 3350, HiPath 3500 and HiPath 3300 systems. The module
is required as a clock generator for HiPath cordless (4-channel
mode) with the BS3/1 base station when the new control boards
are connected directly to the UP0/E ports.
LIM (LAN Interface Module)
The LIM module enables you to integrate all HiPath 3000 models
into TCP/IP-based LANs economically for
● central system administration (TCP)
● call detail recording (CDRC)
● APS transfer or
● fault management.
A 10BaseT interface (10 Mbit) with an RJ45 jack is available for
connecting to the LAN.
IMODC (Integrated analog modem)
The format of the printed-circuit board on the integrated analog
modem for remote maintenance (remote access via analog
trunks) is new. The module is plugged into the appropriate slots
on the control boards (this is not possible in HiPath 3250 or Hi-
Path 3150).
MPPI (optional music on hold from Beyertone)
The plug-in MPPI module can be used universally in all HiPath
3000 models making an economical solution available for an al-
ternative music on hold.

Service code

For certain functions, you can append data to the key basic function. For example, the function 26 appended by data 1 makes a Group Call Pickup key for Pickup Group 1. You can also program Function Keys using Service Codes. To clear any previously programmed key, press  000  to erase any displayed code.

DISA number

Dialed DISA number gets ringback instead of stuttered dial tone The remote caller has dialed a  DISA number, but has instead reached a target line,  or has been routed  to the prime telephone for the auto-answer trunk. The Norstar system has mapped the incoming digits from a switch onto a target line, or has been unable to map the digits anywhere. Solution 1. Verify  that  the switch is  sending the correct number of digits for the Received number length defined in your system. 2. Verify all the digit strings that the switch should be sending. 3. Check that you have defined the correct DISA DN for your system. 4. Make sure that the published telephone numbers for your network are correct. Dialed DISA number gets dial tone instead of stuttered dial tone Possible problem The remote caller has  dialed a DISA number, but has reached the Norstar system instead. The Norstar system has mapped the incoming digits from a switch onto the Auto DN. Solution 1. Verify  that  the switch is  sending the correct number of digits for the Received number length defined in your system. 2. Verify all the digit strings that the switch should be sending.

bin is accessed

Per speed dial bin (000 ~ 999) assign the telephone number that is to be called when the bin is accessed. If 13-01-01 is set to (0) do not include the trunk access code. If 13-01-01 is set to (1) include the trunk access code.

Terminals connect

Confirm the terminal connected with same ESI. If they work normally, confirm the breakdown or the wiring for the terminal. Exchange the terminal that doesn't work and the working terminal, and confirm it’s working. An external factor of the noise etc. is thought. Please reconfirm wiring and the installation, etc. Please inquire of the manufacturer when the problem occurs after it confirms it.

set the system passwords

Password Setup  to set the system passwords. For password entry, the system allows eight users to be defined. Each user can have a: • Unique alphanumeric name (up to 10 alphanumeric characters) • Password entry of up to eight digits (using 0 ~ 9, # and • Password level *) The IN level password is used by the System Installer for system programming. The SA or SB level password cannot access the IN level programs. The reverse type (white on black) just beneath the Description heading is the program access level. You can only use the program if your access level meets or exceeds the level the program requires. (SA level password can access to SA or SB programs, and SB level password can access to SB programs only.)

Code restrictions

Code Restriction/Toll restriction limits the telephone numbers a user may dial.  By allowing extensions to place only certain types of calls (e.g. local and toll free), you can better control long distance costs.  The system applies code restriction/toll restriction based on the users assigned code restriction class.


The system allows for up to 15 different code restriction classes.


incoming digits

The Norstar system did not receive some or all of the incoming digits. Solution 1. Check that the system hardware is receiving signals properly. 2. Verify  that  the switch is  sending the correct number of digits for the Received number length defined in your system. 3. If the switch at the far end is sending pulse signals, make sure they are being sent at the proper rate. Pulse digits must be 300 ms or more apart for Norstar to receive them. Possible problem If remote callers are having difficulty getting through from the public network, there may be  a problem with your DID Trunk Cartridge. Solution 1. Connect a single-line DTMF telephone to a DID trunk input on the DID Trunk Cartridge. 2. Use the single-line telephone  to enter a Received number that has been programmed for a  target line in your system. Listen for ringback.

Stuttered number

number gets stuttered dial tone instead of ringback Possible problem The remote caller has tried to reach a Norstar target line, but has reached a trunk with DISA instead. Alternatively, the  Norstar system has mapped incoming digits onto the DISA DN. Solution 1. Verify all the digit strings that the switch should be sending. 2. Check that you have defined a corresponding Received number for every target  line in your system. 3. Check that you have defined the correct DISA DN for your system. 4. Make sure that the published telephone numbers for your network are correct. Dialed number  gets  dial  tone instead of  ringback Possible problem The remote caller has tried to reach a Norstar target line, but has reached the Norstar system instead.  Norstar has  mapped the incoming digits onto the Auto DN. Solution 1. Verify all the digit strings that the switch should be sending. 2. Check that you have defined the corresponding

Remote feature code

Remote feature code gets no response Possible problem A Norstar user has called into  another Norstar system and is trying to activate a remote feature but gets no response after dialing the feature code. Solution 1. Make sure that  the  remote caller is dialing the feature code correctly. Use the asterisk  (*) character, followed  by the feature code, to activate a remote feature. Do not use  ≤ for accessing features  on a remote Norstar system. 2. Make sure that the remote user  is dialing tones, not pulses, once the call is answered.