Feature Description, Operation

Feature Description & Operation
Paging ................................................................................................................3-17 3.10.1 Internal/External & All Call Page ...............................................................................3-17 3.10.2 Meet Me Page Answer..............................................................................................3-19 3.11 Push-To-Talk Paging..........................................................................................3-20
4. CO/IP...........................................................................................4-1
4.1 Auto Fault Detection and Recovery......................................................................4-1 4.2 CO Line Flash ......................................................................................................4-2 4.3 CO/IP Line Groups...............................................................................................4-3 4.4 CO/IP Line Preset Forward ..................................................................................4-4 4.5 CO/IP Ring Assignment .......................................................................................4-5 4.6 CO Line Release Guard Time ..............................................................................4-6 4.7 CO Ring Detect ....................................................................................................4-6 4.8 Dial Pulse Signaling .............................................................................................4-7 4.9 Direct Inward Dial (DID) .......................................................................................4-7 4.10 Direct Inward System Access (DISA)...................................................................4-9 4.11 DTMF Signal Sending ........................................................................................4-11 4.12 IP Address Dialing..............................................................................................4-12 4.13 IP Trunking.........................................................................................................4-13 4.13.1 H.323 v4 Service.......................................................................................................4-13 4.13.2 SIP Service................................................................................................................4-14 4.14 IP WAN Dialing After Answer .............................................................................4-15 4.15 ISDN (Integrated Service Digital Network) .........................................................4-15 4.15.1 ISDN AOC (Advice of Charge).......................................................

System Telephones

System Telephones 6 PARTNER telephones have several buttons and indicators in common. The following pages explain where they are and how they work. For information about an MLC-6, MLS, or TransTalk 9000-series telephone, see the documentation that came with the telephone. Endeavor telephones are supported in PARTNER ACS Release 7.0 when an Endeavor 362EC module is installed in the carrier. The Endeavor telephones are programmed the same as PARTNER-34D -18D, -18, and -6 telephones and have the same button layouts. For more information about these telephones, see the documentation that came with the telephones. Buttons and Indicators 6 PARTNER telephones have fixed buttons that are already imprinted and line buttons that you can press to connect to an inside (intercom) or outside line. If a line button is not assigned as an intercom or outside line button, you can program an extension number or a feature on it. Some telephones also have a display, which provides feedback messages and prompts from the system. Figure6-1 shows a PARTNER-34D telephone, the largest of the PARTNER telephones.

Agent Help Request

Agent Help Request
Description
Agents request assistance from a Supervisor using the ACD Help Code, default 574. Using iPECS Phones, agents with the {HELP} button can request assistance without interrupting an active conversation.
Operation
Agent iPECS Phone
To assign {HELP} buttons:
[PGM] + {FLEX} + ‘574’ + ACD Group Number (optional) + [SAVE]
To request Supervisor assistance while on an active ACD call,
1. Press the {HOLD} button
2. Dial ‘574’, the Agent Help code,
3. Dial the desired ACD Group number. Or,
1. Press the {HELP} button.
SLT
1. Hook-flash.
2. Dial ‘574’, the Agent Help code.
3. Dial the desired ACD Group number.
Conditions
1. Agents receive error tone to indicate there is no active Supervisor.
2. Using the {HELP} button during a call, no signals are sent on the active conversation and the connected party is unaware of the request for assistance.

IP ADDRESS DIALING

IP ADDRESS DIALING Description
If allowed, users may place calls using an IP path. The system accepts user dialed digits as the IP address for the called party. When dialing an IP call, the asterisk, ‘*’, is used as the “dot” between bytes of the IP address.
Operation iPECS Phone To place an IP Call
1. Lift the handset or press the [SPEAKER] button.
2. Press {IP GRP} button or dial IP Group access code.
3. Dial ‘xxx * xxx * xxx * xxx’, use ‘*’ as the dot in the IP address.
4. Press ‘#’ to complete dialing.
SLT
To place an IP Call
1. Lift the handset.
2. Dial IP Group access code.
3. Dial ‘xxx ‘*’ xxx ‘*’ xxx ‘*’ xxx’, use ‘*’ as the dot in the IP address.
4. Press ‘#’ to complete dialing.

Display

2.64.1 Display Security.......................................................................................................2-126 2.64.2 Speed Dial Pause Insertion.....................................................................................2-127 2.64.3 Station Speed Dial...................................................................................................2-127 2.64.4 System Speed Dial..................................................................................................2-130 2.64.5 System Speed Zone (Groups).................................................................................2-133 2.65 Station Call Coverage ......................................................................................2-134 2.66 Station Groups .................................................................................................2-135 2.67 RING Groups INDICATION..............................................................................2-138 2.68 SMDR (Station Message Detail Recording) .....................................................2-139 2.68.1 Call Cost Display.....................................................................................................2-139 2.68.2 SMDR Call Records ................................................................................................2-141 2.68.3 Lost Call Recording.................................................................................................2-143 2.69 System Admin Programming............................................................................2-146 2.69.1 Keyset Administration..............................................................................................2-146 2.69.2 Multi-Level Admin Access .......................................................................................2-146 2.69.3 Web Administration .................................................................................................2-147 2.69.4 Web User Manual....................................................................................................2-149 2.70 System Networking ..........................................................................................2-149 2.70.1 Centralized Control TNET .......................................................................................2-149 2.70.2 Distributed Control Network ....................................................................................2-151 2.70.2.1 Net Call ............................................................................................................2-152 2.70.2.2 Net Transfer .....................................................................................................2-153 2.70.2.3 Identification Service........................................................................................2-154 2.70.2.4 Call Completion................................................................................................2-154 2.70.2.5 Call Offer..........................................................................................................2-155 2.70.2.6 Net Conference................................................................................................2-156 2.70.2.7 Message Waiting Indication (MWI) ..................................................................2-157 2.70.2.8 Net Call Forward – Unconditional ....................................................................2-158 2.70.2.9 Net Call Forward – Busy ..................................................................................2-159 2.70.2.10 Net Call Forward – No Answer.........................................................................2-160 2.70.2.11 Net Call Forward – Busy / No Answer..............................................................2-161 2.70.2.12 CO Transit-In....................................................................................................2-162 2.70.2.13 CO Transit-Out.................................................................................................2-162 2.70.2.14 BLF Presentation .............................................................................................2-163 2.70.2.15 Do-Not-Disturb (DND)......................................................................................2-164 2.70.2.16 (CAS) Attendant Call........................................................................................2-165 2.70.2.17 Centralized Voice Mail .....................................................................................2-165 2.70.2.18 Paging to Networked System...........................................................................2-166 2.71 Traffic Analysis.................................................................................................2-167 2.71.1 Traffic Analysis, Attendant.......................................................................................2-169 2.71.2 Traffic Analysis, Call Reports ..................................................................................2-170 2.71.3 Traffic Analysis, H/W Usage....................................................................................2-171 2.71.4 Traffic Analysis, CO/IP Reports...............................................................................2-172 2.72 Universal Night Answer (UNA) .........................................................................2-173

System Features

System Features
This page displays a condensed list of the extensive features available in the  System:
911 Feature Account Codes Answering Machine Emulation Attendant Assignment / Features Automatic Privacy Background Music Battery Back-Up (Memory) Baud Rate Assignments Call Back Call Coverage Call Forward Call Forward - Preset Calling Forward Override Calling Station Handsfree Mode Override Calling Station Tone Mode / Override Call Park - Station Call Park - System Call Pickup Call Transfer Camp On Centrex/PBX Class Of Service (COS) CO Line - Access CO Line Attributes CO Line DTMF Sending CO Line Group
CO Line - Identification
CO Line - Incoming Ringing Assignment CO Line Loop and Pool Buttons CO Line - Loop Supervision CO Line - Queue
CO Line - Ringing Options CO Port Parameters CO Ring Detect Timer Conference
Cordless Key Telephone Unit Feature Button Database Administration Database Printout (Dump) Dial By Name
Dial Pulse Sending
Direct Inward System Access (DISA) Direct Station Selection / Busy Lamp Field Direct Transfer Mode Directory Dial Distinctive Ringing Do Not Disturb Executive Override Executive / Secretary Pairs External Day Ring External Night Ring Fixed Station/Port Number Flash Rates (Programmable) Flexible Button Assignment Flexible Numbering Group Listening Headset Mode Hold - Exclusive Hold - Preference Hold - System Hot Keypad Hot Line / Ring Down Hunt Groups ICLID / Caller ID* Idle Speaker Mode
Incoming Calling Line Identification Initializing - System Parameters Intercom Inter-Digit Time-Out Keyset Mode
Last Number Redial LCD - Contrast LCD - Display Least Cost Routing (LCR) Message Wait
Message Waiting Reminder Tone Music-On-Hold Mute Key Name In Display Name / Number Translation Table Night Service Off-Hook Signaling Off-Hook Voice Over Outside Calls Paging Pause Timer PBX Dialing Codes Personal Messages Preferred Line Answer Printing - System Parameters Privacy Release Private Line Recall Repeat Redial Relay Programming Remote Administration* Remote System Monitor And Maintenance* Save Number Redial (SNR) Single Line Telephone (SLT) Software Version (MBU) Speakerphone Speed Dial Station Attributes Station Identification Station Message Detail Recording Station Relocation
Station Speed Dial Numbers System Parameters System Reset System Speed Bin Access Text Messaging (Silent Response) Toll Restriction
Uniform Call Distribution (UCD) Universal Day/Night Answer Voice Mail
Voice Mail In-Band Features Voice Mail One-Touch Recording Voice Mail Outpulsing Table Volume Control
* = May require additional hardware or

AUTHORIZATION CODES (PASSWORD)

AUTHORIZATION CODES (PASSWORD)
Description
Authorization Codes provide a means to control access to Off Premise Call Forward, Walking COS, or DISA and may be required for outgoing CO/IP Line or LCR access based on configuration of the iPECS database. When users dial an Authorization Code that matches an Authorization Code stored in the database, the system invokes the Station COS or the COS assigned to Authorization code. Each Authorization code has separate Day/Night mode COS assignments.
There are two types of Authorization Codes, Station and System. A Station Authorization Code is specifically related to a given station and intended for a single user. The System Authorization Codes are intended for use by any station in the system.
The Station Authorization Codes includes the associated station number and the assigned code. The structure of the System Authorization code can be set as either ”*”, or “*” the Authorization table index and the code digits. The later allows duplicate codes to be employed using entry of table index to provide a unique identification of the entry.
The Administrator and Attendants are permitted to assign any Authorization code including codes for another station. Normal users may only assign the Station Authorization code for the specific station

Phone Assistant

Phone Assistant
By providing on-screen call related information like Caller ID*, and the calling party’s name, and allowing users to simply point-and-click or use keyboard shortcuts to quickly handle calls, users are able to do more in less time, increasing personal productivity.

Phone Assistant - intuitive user interface
Confrm colleague availability and presence
It helps in determining who is available to handle calls before you decide to call them, greatly reducing the number of unanswered calls.
Easy access to system phone functions Wizards appear as and when you need them, helping you with most common telephony features like Transfer, Forward, Do-Not Disturb, Hold, Park, and Conference call set up.
Integration with IP Camera Panasonic IP Camera can also be integrated, allowing users to answer a doorphone and open the door after view- ing the IP camera video feed on screen.
Dial easily through your database Users can create their own business and private contacts, show the pres- ence and availability of all co-workers or they can simply dial external business contacts by double-clicking. The software can utilize Outlook address books for contact lists.
Record conversations directly into Voice Mail (TVS 50/200 & NCV200) Allows Phone Assistant users to record the conversation that they are having with a caller. View presence & availability.

System Components

System Components
System Components Table
Category Model No. Description Main Unit KX-TAW848 Main Unit CO Line Cards KX-TAW84880 4-Port Analog Trunk Card (LCOT4) KX-TAW84893 4-Port Caller ID Card (CID4) Extension Cards KX-TAW84870 4-Port Hybrid Extension Card (HLC4) KX-TAW84874 8-Port Single Line Telephone Extension Card (SLC8) KX-TAW84875 4-Port Proprietary Extension Card (PLC4) KX-TAW84876 8-Port Proprietary Extension Card (PLC8) Other Cards KX-TAW84861 4-Port Doorphone Card (DPH4) KX-TAW84866 8-Channel Echo Canceller Card (ECHO8) KX-TAW84868 Extension Caller ID Card (EXT-CID) KX-TAW84891 2-Channel Message Card (MSG2) KX-TAW84896 Remote Card (RMT) KX-TDA5192 2-Channel Simplified Voice Message Card (SVM2) Cell Station (CS) KX-T0141 2-Channel Cell Station Unit for 2.4 GHz Portable Station Proprietary Equipment KX-T30865 Doorphone
Compatible Panasonic Proprietary Telephones The PBX supports the following telephones:
• Analog proprietary telephones (e.g., KX-T7730)
• Portable stations (e.g., KX-TD7690)
• DSS consoles (e.g., KX-T7740)
Incompatible Panasonic Proprietary Telephones The PBX does not support the following telephones:
• Digital proprietary telephones
• KX-T30800 series proprietary telephones and DSS consoles
• KX-T61600 series proprietary telephones and DSS consoles
• KX-T123200 series proprietary telephones and DSS consoles
Notes
• For the equipment (e.g., Headset*1) that can be connected to a particular telephone, refer to the telephone's manual.
•For other equipment that can be connected to the PBX, refer to "1.2.2 System Connection Diagram".

Key Mode

Key Mode 1
When the system operates in Key mode, individual outside lines are assigned to users’ extensions for making and receiving calls. At extensions with system telephones, each individual line (Line 1, Line 2, Line 3, etc.) assigned to the extension is represented by its own line button. You can press any of the available line buttons on a system telephone to make outside calls. (Single-line telephone users must dial 9 at intercom dial tone to make an outside call since their telephones do not have line buttons.)
With Key mode, you can easily join calls, since each line button can be labeled with a unique line number. For example, if you want to join a call on Line 2, you simply press the line button labeled “Line 2.” Key mode also lets you monitor call activity by using the lights next to the line button— anyone with a line assigned to his or her extension can tell when an incoming call is ringing on that line, when a call on that line is on hold, and when that line is in use.
At installation, the system assigns outside lines to the buttons on all system telephones from left to right, starting with the bottom row of buttons. On an extension basis, you can change which lines are assigned and which buttons are used to select the lines, if desired. All extensions in a system configured for Key mode are referred to as key extensions.
Hybrid Mode 1
Hybrid mode offers you flexibility in accessing outside lines from your telephone. As in Key mode, individual lines can be assigned to system extensions. Additionally, multiple outside lines can be grouped together in pools. The system can have up to four pools, including a main pool and three auxiliary pools. Each pool is identified by a pool access code—880, 881, 882, and 883 respectively.
Pools are represented on system telephones by pool buttons. Unlike line buttons, pool buttons give you access to multiple lines from a single button. Each auxiliary pool is associated with only one pool button. Since the main pool typically contains most of your company’s outside lines, it is associated with two pool buttons. This setup allows you to place a call by using one of the main pool buttons, place that call on hold, and make another call by using the second main pool button. Or you can establish a conference call by using lines in the main pool. The main pool and each auxiliary pool can be assigned to an extension, for a maximum of five pool buttons per extension.
System telephone users can press any of the available pool buttons on their telephones, or they can enter the pool access code at intercom dial tone to make an outside call. (Single-line telephone users must dial 9 or enter the pool access code at intercom dial tone to access a pool since their telephones do not have pool buttons.) After you press a pool button or enter a pool access code, the system selects a free line from the pool for you to make the call. You can access a pool as long as there is at least one available line in the pool.
Hybrid mode allows users who have system telephones with fewer buttons to have access to multiple outside lines and various types of pools. You can make efficient use of outside lines by grouping those of a similar type or function together. For example, you can create an auxiliary pool of WATS or international lines and assign the pools to different groups of users. Additionally, individual lines can be assigned to a manager’s extension so that he or she always has access to an outside line.

Go To A Mailbox

Go To A Mailbox
Description
An Automated Attendant caller can dial a digit to route to a Call Routing or Announcement Mailbox. This is called the Go To (GOTO) action. The GOTO action can route directly to a specific Call Routing or Announcement Mailbox, or allow the Automated Attendant caller to go to a mailbox of their own choosing. Use the GOTO action to set up a "tree" of Automated Attendant options.
The block diagram below shows how the Automated Attendant can provide the caller with a tree of dialing options. Dialing 1 (GOTO 9) routes to Announcement Mailbox 9, which plays the company directions. Dialing 2 (GOTO 2) routes to Call Routing Mailbox 2, which is set up to give the caller single-digit dialing to Tech Service technicians.
• The Announcement Message for Announcement Mailbox 9 tells the caller how to locate the company.
• The Instruction Menu for Call Routing Mailbox 2 instructs the caller which digits to dial for each tech- nician. The Dial Action Table for Call Routing Mailbox 2 contains the TRF or UTRF actions to each technician's extension.

AUTOMATIC SYSTEM DAYLIGHT SAVINGS TIME

AUTOMATIC SYSTEM DAYLIGHT SAVINGS TIME
Description
The system can automatically adjust for Daylight Saving Time (DST). When DST is enabled, the system will adjust the system time forward one (1) hour at the DST Start time and back one (1) hour at the DST End time. The system time is sent for display to all devices and terminals and is the basis of the system various time-based features (Walking COS, Wake-up Alarm, etc.).
Operation System Operation of this feature is automatic.
Conditions
1. The DST Start and End times are set through the Web Admin interface only.
2. The interval between the DST Start and End times must be at least 7 days.

Automatic Callback (ACB)

Automatic Callback (ACB)
After reaching a busy/DND station, you can set ACB to have the system call you back when the called station becomes available. You can also set ACB to place you in a queue for an available CO line, if you reach a line group in which all lines are busy.
® To set ACB
1. After reaching either a busy/DND station or CO line, press $XWR&DOOEDFN ...or . You hear busy tone, followed by dial tone (two secs.), then busy tone. When you set ACB at a busy station, its number (210) displays. When you set ACB at a busy line group, its access code number (801) is displayed. 2. Hang up ...or press 6SNU. You can make other calls while waiting for the called station/ line to become available. 3.Your telephone rings at a fast rate when the called station or CO line becomes idle. For busy/DND station: the [DN] LED flashes green (incoming call). The station number you called (210) displays. For busy CO line: the [DN] LED from which you attempted to first access the line flashes red (incoming call rate). The seized line’s number (3) displays. NO. 204 INT 210 ACB SET NO. 204 INT 801 ACB SET 210 ACB NO. 204 LINE 3 ACB NO. 204
Strata DK Digital Telephone 5/99

ISDN-PRI (Integrated Service Digital Network - Primary Rate Interface)

FEATURE DESCRIPTION
ISDN-PRI (Integrated Service Digital Network - Primary Rate Interface) is a Public Switched Telephone Network (PSTN) service that provides 23 B channels (16 B channels for the Electra Elite IPK - Basic port package) and a single D channel (23B+1D) for trunking. The Electra Elite IPK supports CO Line or DID Line type connections. The following services are available with an ISDN-PRI circuit.
CO Line Service
When configured for CO Line Service, the trunks emulate Loop Start or Ground Start trunks for both outgoing and incoming calls.
DID Line Service
When configured for DID Line Service, the trunks emulate Loop Start or Ground Start trunks for outgoing calls and DID trunks for incoming calls.
Call By Call Service
Call By call Service allows multiple services to share a PRI line. When a call is originated or terminated, an Information Element (IE) called the Network Specified Facility (NSF) is added to the SETUP message to identify the service associated with the call.
Calling Party Number (CPN) Service
Calling Party Number (CPN) Service can display the calling party telephone number and/or name on the LCD of the Multiline Terminal for incoming calls. This emulates Caller ID Indication of Analog Trunks.
Calling Party Number (CPN) Presentation from Station
Calling Party Number (CPN) Presentation from Station allows each unique station 10-digit number (representing the DID number of the originating station) to be sent out over the PRI circuit.
Enhanced 911 Service with ISDN PRI
Enhanced 911 Service is supported by defining an available ISDN PRI trunk as a E911 trunk. When a station user dials 911, 9+ 911, or CO line key + 911, the E911 trunk is selected and the Public Safety Answering Point (PSAP) is called. The PSAP is provided callback information generated from the Electra Elite IPK system.

Installation of the PBX PC Programming Software

Installation of the PBX PC Programming Software
3.3.1 Installing and Starting the Maintenance Console
System Requirements
Required Operating System
• Microsoft® Windows® XP, Windows Vista® Business, or Windows 7 Professional operating system
Minimum Hardware Requirements
• HDD: 100 MB of available hard disk space
Recommended Display Settings
• Screen resolution: XGA (1024 ´ 768)
• DPI setting: Normal size (96 DPI)
Installing the Maintenance Console
Note
• Make sure to install and use the latest version of the Maintenance Console.
• To install or uninstall the software on a PC running Windows XP Professional, you must be logged in as a user in either the "Administrators" or "Power Users" group.
• To install or uninstall the software on a PC running Windows Vista Business or Windows 7 Professional, you must be logged in as a user in the "Administrators" group.
• To connect the PC to the PBX via USB, the KX-TDA USB driver must be installed. Follow the instructions of the wizard to install the KX-TDA USB driver. When the PBX is first connected to the PC via USB, you may be asked to select the appropriate USB driver. Browse for and select the KX-TDA USB driver that was installed previously.
1. Copy the setup file of the Maintenance Console to your PC.
2. Double-click the setup file to run the installer.
3. Follow the on-screen instructions provided by the installation wizard.
Starting the Maintenance Console and Assigning the Basic Items (Quick Setup)
When you start the Maintenance Console with the Installer Level Programmer Code and connect to the PBX for the first time after initialization (with the factory default setting), Quick Setup will launch automatically. During Quick Setup, you will set up the basic items. For details about the basic items, refer to "14.1.2 Quick Setup" in the Feature Manual.
1. Connect the PC to the PBX with a USB cable.
2. Start the Maintenance Console from the Start menu.
3. "Information before programming" appears.
a. Carefully read this important additional information, which includes updates to this and other manuals.
b. Click OK to close this w