User Announcements AVAYA IP Office
Announcements are played to callers waiting to be answered. This includes callers being presented to hunt group members, ie. ringing, and callers queued for presentation.
· IP Office 4.0+ supports announcements using Embedded Voicemail.
· If no voicemail channel is available for an announcement, the announcement is not played. · Calls can be answered during the announcement.
· If a call is rerouted to a hunt group's Night Service Group or Out of Service Fallback Group, the announcements of the new group are applied.
· If a call overflows, the announcements of the original group are still applied, not those of the overflow group.
· For announcements to be used effectively, the hunt group's Voicemail Answer Time must be extended or Voicemail On must be unselected.
Announcement Configuration 1.Open IP Office Manager.
2.Select the user or hunt group for which announcements are required. 3.View the Announcements tab.

· Announcements On: Default = Off.
This setting enables or disables announcements.
· Wait before 1st announcement: Default = 10 seconds. Range = 0 to 9999 seconds.
This setting sets the time delay from the calls presentation, after which the first announcement should be played to the caller. If Synchronize Calls is selected, the actual wait may differ, see below.
· Flag call as answered: Default = Off.
This setting is used by the IP Office CCC and CBC applications. By default they do not regarded a call as answered until it has been answered by a person. This setting allows calls to be marked as answered once the caller has heard the first announcement. This setting is not used by the IP Office Customer Call Reporter application.
· Post announcement tone: Default = Music on hold.
Following the first announcement, you can select whether the caller should hear Music on Hold, Ringing or Silence until answered or played another announcement.
· 2nd Announcement: Default = On.
If selected, a second announcement can be played to the caller if they have still not been answered.

For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

Cat6 Cable is a phone and Ethernet computer cable consisting of 4 pairs intimately twisted together with either a PVC (riser) or Plenum rating. 

Cat6 Cable is the latest standard in indoor phone and computer networking cable.  It can be used in all cat3, cat5 and cat5e or enhanced applications.  It is rated up to 550 MHz making it ideal for Gigabit Ethernet connections. 

Cat6 Cable is widely used in newer building structures these days to plan for the future speed of computer and voice signals.  It can be run up to a maximum of 721 feet while still preserving its integrity.  It is worth mentioning that your performance of signal is limited to the lowest possible category cable in your system. In other words, if you have a Cat5 cable in your system, you will need to upgrade it to receive the full benefit of the faster cat6 cable.  One good part of upgrading to a Cat6 cable is you can use the standard RJ45 connectors to terminate your cable.

Another big benefit of Cat6 Cable is in its ability to limit electromagnetic noise and crosstalk of the signal.  The tightly twisted pairs and special bonding agent help insure the integrity of the signal with fewer data losses or interruptions.  A faster and more reliable signal can be critical to businesses that depend on the reliability of information technology to operate daily. 

 

Outdoor Rated Cat6 patch cables are manufactured with high quality UV (Ultra Violet) resistant PVC cable. With an Operating Temperature range of -40C to +60C (-40F to +140F), this cable handles a wide range of weather conditions, most importantly, the degrading effects of Ultra Violet rays. Booted connectors provide a secure connection every time. Cables meet EIA/TIA 568-B.2, and are UL verified to Category 6.For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

Voice and Data wiring

Cat5e is probably the most common networking cable. It is the standard for Ethernet, so almost anyone with a LAN network in their home or office will use Cat5e cables in some capacity.  The cable itself is typically an unshielded twisted-pair (UTP) cable type.  The cable jacket holds four twisted-pair copper wires and has RJ-45 connectors. The Cat5e cable is an enhancement (hence the "e") of the original Category 5 cable. These enhancements include improved performance and support of far-end crosstalk. The unshielded Cat5e is now generally recommended over the original cat5. Cat5e cables come in two different varieties: stranded and solid conductor.  At the most general level, stranded Cat5e cables are more durable and are generally used around the house or office. Solid-conductor Cat5e cables are more efficient but less durable and are generally used in installation work (within walls, ceilings, etc.). In general all Cat5e "patch cables" are stranded, while each solid conductor cable is clearly marked.   The Cat5e's terminating connector is technically an 8P8C modular connector--not an RJ-45 connector. However, the use of the term "RJ-45" is so widespread that insisting on the term "8P8C" would be pedantic at best. We adopt the standard usage of the term "RJ-45" for the connectors of Cat5e cables.     Cat6 Cable is a phone and Ethernet computer cable consisting of 4 pairs intimately twisted together with either a PVC (riser) or Plenum rating.  Cat6 Cable is the latest standard in indoor phone and computer networking cable.  It can be used in all cat3, cat5 and cat5e or enhanced applications.  It is rated up to 550 MHz making it ideal for Gigabit Ethernet connections.

For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

Auto Attendant Overview
The IP Office Small Office Edition, IP406 V2 and IP500 control units support embedded voicemail. This is setup by adding an Avaya embedded voicemail memory card to the control unit and then selecting Embedded Voicemail as the Voicemail Type on the System | Voicemail tab. For full details refer to the Embedded Voicemail Installation Manual.
The IP406 V2 and IP500 support up to 4 simultaneous calls to embedded voicemail services. The Small Office Edition supports up to 10 simultaneous calls to embedded voicemail depending on available voice compression channels. A call from an IP device to voicemail uses two voice compression channels on the Small Office Edition.
• For pre-IP Office 4.1 systems up to 4 auto-attendant services are supported.
• For IP Office 4.1 and higher systems up to 40 auto-attendant services are supported. Due to this increase in the number of possible auto attendant, the method of automatic short code creation for recording prompts has been amended.
In addition to basic mailbox functionality, embedded voicemail can also provide auto-attendant operation. Each auto attendant can use existing time profiles to select the greeting given to callers and then provide follow on actions relating to the key presses 0 to 9, * and #.
• Time Profiles
Each auto attendant can use up to three existing time profiles, on each for Morning, Afternoon and Evening. These are used to decide which greeting is played to callers. They do not change the actions selectable by callers within the auto attendant. If the time profiles overlap or create gaps, then the order of precedence used is morning, afternoon, evening.
• Greetings
Four different greetings are used for each auto attendant. One for each time profile period. This is then always followed by the greeting for the auto-attendant actions. By default a number of system short codes are automatically created to allow the recording of these greetings from an IP Office extension. See below.
• Actions
Separate actions can be defined for the DTMF keys 0 to 9, * and #. Actions include transfer to a specified destination, transfer to another auto-attendant transfer to a user extension specified by the caller (dial by number) and replaying the greetings.
• IP Office 4.0+ supports a Fax action. This can be used to reroute fax calls when fax tone is detected by the auto-attendant.
• Short Codes
Adding an auto attendant automatically adds a number of system short codes. These use the Auto Attend short code feature. These short codes are used to provide dialing access to record the auto attendant greetings.
• For pre-IP Office 4.1 system, 4 short codes are added for each auto attendant. These use the form AA:Name.1 where Name is the Auto Attendant name.
• For IP Office 4.1+ these take the form short code *81XX with the number "AA:.1" where N is the replaced with the auto attendant number when dialing. Four such short codes (*81XX, *82XX, *83XX and *84XX) are added, one each for the morning, afternoon, evening and menu options greetings.
• Routing Calls to the Auto Attendant
The telephone number format AA:Name can be used to route callers to an auto attendant. It can be used in the destination field of incoming call routes and telephone number field of short codes set to the Auto Attend feature.
 Configuration SettingsFor AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

Configure IP Address and Default Gateway to Interface LAN 1
After logging into the IP Office Manager, double-click the System configuration tree item and select the LAN1 tab as shown below.
• Enter IP address 44.1.1.1 in IP Address field.
• Enter 255.255.255.0 in IP Mask field.
• Click Disabled to disable the IP Office as a DHCP Server.
Click the System tab and ensure that the Licence Server IP Address is set to the PC’s IP address 44.1.1.144.
• Enter the IP address 44.1.1.144 as File Writer IP Address.
• Fill in other fields as needed.For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

 GROUP LISTENING
Description
All iPECS Phones have a built in speaker. If allowed, users may employ the speaker to monitor a call while using the handset to converse with the outside party. This enables a group of people in the room to listen to both parties in the conversation.
Operation iPECS Phone While on a call using the handset
1. Press the [SPEAKER] button, speaker activates, the speakerphone microphone will be muted while the handset is off-hook.
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

BACK GROUND MUSIC
Description
An iPECS Phone can receive audio, generally music, from an internal or external source while it is idle. Music from the source is received over the speaker and will be shut-off during ringing, pages, or while the station is off-hook.
Operation iPECS Phone To Receive Background Music,
1. Press [PGM] button
2. Dial ‘73’ to BGM code
3. Dial 00-10 to select hear and select the BGM. 00 – no BGM 01 – Music 1 02 – Music 2 03 – VSF MOH 1 04 – SLT MOH 1 05 – SLT MOH 2 06 – SLT MOH 3 07 – SLT MOH 4 08 – SLT MOH 5 09 – VSF MOH 2 10 – VSF MOH 3
4. Press [SAVE] to save your selection
Attendant
To Transmit BGM through an External Page Port from an Attendant
1. Press [PGM] button.
2. Dial ‘074’ or ‘075’, the Attendant Station Program code for External Page Port 1 or 2, respectively.
3. Dial 00-10 to select hear and select the BGM. 00 – no BGM 01 – Music 1 02 – Music 2 03 – VSF MOH 1 04 – SLT MOH 1 05 – SLT MOH 2 06 – SLT MOH 3 07 – SLT MOH 4 08 – SLT MOH 5 09 – VSF MOH 2 10 – VSF MOH 3
5-28
4. Press [SAVE] to save your selection

If You have questions please call (866)206-2316 or email
MasterTelephone@gmail.com www.TelephoneMen.com

For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

Call Transfer, Station

Description

CO/IP calls can be transferred to other stations in the iPECS system. Calls can be transferred announcing the call (screened) or without an announcement (unscreened).

When a call is transferred, the Transfer Recall Timer is initiated. If the timer expires before the call is answered, the Hold Recall process is initiated.

Operation iPECS Phone While on a CO/IP call, Screened Call Transfer

1. Press [TRANS].

2. Dial the station to receive the transfer.

3. At answer or splash tone, announce the call.

4. Hang-up to complete the transfer.

Or, 1. Press the {DSS/BLF} button for the desired station.

IPECS INTERCOM TRANSFER
Description
Users can transfer an active Intercom call to other stations in the iPECS system. Intercom calls can be transferred after announcing the call (screened) or without announcing the call (unscreened).
The Intercom station is placed on Exclusive Hold. The Transfer Recall Timer is initiated and, if this timer expires before the Intercom call is answered, the call will recall the transferring station until answered or abandoned.
Operation iPECS Phone To perform an Screened ICM transfer, while on an ICM call
1. Press [TRANS] button.
2. Dial the station to receive call.
3. At answer or Splash tone, announce call.
4. Hang-up, return to idle. Or,
1. Press {DSS/BLF} button for the desired station.
2. At answer or Splash tone, announce call.
3. Hang-up, return to idle.
While on a Intercom call, Unscreened call transfer
1. Press [TRANS] button.
2. Dial Station to receive call.
3. Hang-up, return to idle. Or,
1. Press {DSS/BLF} button for the desired station.
3-7
2. Hang-up, return to idle

LG-Ericsson

To Pick-up a call ringing at another station
1. Lift the handset or press [SPEAKER].
2. Dial ‘7’, the Directed Call Pick-up feature code.
3. Dial the ringing station’s intercom number. Or,
1. Lift the handset or press [SPEAKER].
2. Press the {DIRECTED CALL PICK-UP} button.
3. Dial the ringing station’s intercom number.
SLT
To Pick-up a call ringing at another station
1. Lift the handset
2. Dial ‘7’, the Directed Call Pick-up code.
3. Dial the ringing station’s number

Telephone systems

Configuration Settings This following sections detail the various configuration settings provided for different entry Time Profile Used to control when various IP Office functions are active. • Firewall Profile Use to control the types of data traffic that can cross into or out of the IP Office. • IP Route These entries are used to determine where data traffic on the IP Office LAN and WAN interfaces should be routed. • Least Cost Routing On pre-4.0 IP Office systems LCR is used to rerouted or block outgoing external calls. For IP Office 4.0+ this has been replace by ARS. • Account Code Used for call logging and to control the dialing of certain numbers. • License License keys are used to enable IP Office features and applications. • Tunnel Used to created IPSec and L2TP data tunnels. • Logical LAN Used to allow two subnets to be run and routed on the same physical LAN. • Wireless Used to provide wireless services on the Small Office Edition. • Auto Attendant Used when an Embedded Voicemail card is installed on a Small Office Edition, IP406 V2 or IP500 systems. • User Rights Provide templates to control which settings users can change. • ARS Automatic Route Selection is used by IP Office 4.0+ to control outgoing external calls. It replaces Least Cost Routes. • Authorization Codes Authorization codes are similar to account codes. However, unlike account codes which are useable by any user, each authorization code is only useable by a specific user or users associated with a specific set of user rights. • E911 System Available of US systems to support E911 services.ypes within the IP Office configuration. Depending on the type and locale of the IP Office some settings and tabs may be hidden as they are not applicable. Other settings may be grayed out. This indicates that the setting is either for information only or that another setting needs to be enabled first. The different entry types are: • BOOTP Manager settings for the support of IP Office systems requesting software. • Operator Manager settings for the editing of configuration settings from pre-3.2 IP Office systems. • System Overall settings for the data and telephony operation of the IP Office system. • Line Settings for trunks and trunk channels within the IP Office including IP trunks. • Control Unit Information summary of the control and expansion units in the IP Office system. • Extension Settings for extension ports including IP extensions. • User Settings for IP Office users. They may or may not be associated with an extension. • Hunt Group Collections of users to which calls can be directed for answer by any one of those users. • Short Code These are numbers which when dialed trigger specific IP Office features or are translated for external dialing. • Service Configuration settings such as user names and passwords needed for connections to data services such as the Internet. • RAS Remote Access Service settings for connecting incoming data calls. • Incoming Call Route Entries here are used to match incoming call details to destinations on the IP Office system. • WAN Port Configuration settings for the WAN ports provided on some IP Office units. • Directory External names and numbers. Used for matching names to incoming calls and for dialing from IP Office user applications.

Many customers would like to have a redundant network to provide uninterrupted voice services. In most cases, with an IP network in place, a second network is built for backup purposes. Figure 1 illustrates a sample customer configuration where a remote site is networked to a central site by an IP Wide Area Network (WAN). The central site has a T1 ISDN PRI facility and the remote site has two analog lines connected to the PSTN network for backup in case the IP network is not available. In these Application Notes, the configuration for redundant is from the IP Office to Avaya Communication Manager only. The Avaya IP Office – Small Office Edition handle calls at the remote site and a pair of Avaya S8710 Media Servers with a G650 Media Gateway handle calls at the central site. [Note that the name IP Office will be used to refer to the IP Office – Small Office Edition throughout this document.] The Least Cost Route feature is configured on Avaya IP Office to use the IP network as the primary route and the PSTN (analog trunk) as the secondary route to the central site.

On-hook/Off-hook Some procedures in this user guide instruct you to perform a step while “on-hook” or “off-hook.” These terms refer to the position of the handset. “Off-hook” indicates that the handset should be lifted off of the telephone cradle. “On-hook” indicates that the handset should remain in the cradle and should not be lifted. Volume Controls Voice and ring volume levels are controlled by adjustable slides located at the bottom of Automatic Line Selection You have Automatic Line Selection, if you go off-hook and hear dial tone and the [DN], CO, or Pooled Line (PL) LED lights steady. The LCD displays the station number (201) and the seized CO Line (11). ® To make a call when you have Automatic Line Selection ® Lift the handset or press 63.5. NO. 201 USING LINE 11 You do not have Automatic Line Selection, if you have to press an available [DN] or CO Line before dialing. ® To make a call when you do not have Automatic Line Selection ® Press the [DN] or &2 first before using the handset or 63.5.the front panel. The right 92/ control adjusts the speaker volume for dial tone, station Background Music (BGM), Off-hook Call Announce, and voice. The left 5,1* control adjusts the ring tone and handsfree voice announcement levels. The method for changing the volume varies (see Tables 5 and 6). Table 5 Using VOL Feature Phone Status Slide Comments Ring Tone Volume/ Incoming Handsfree Answerback and Speaker OCA On-hook, Idle 5,1* control Adjusting the ring tone volume also changes the volume level of incoming Handsfree Answerback and Speaker OCA calls before they are answered by pressing a [DN]. Table 6 Using VOL with Additional Buttons Feature Phone Status Press Comments BGM over Telephone Speakers On- hook, Idle %*0 ...or [DN] + and 63.5 BGM is activated over your telephone speakers. BGM Volume On- hook, Idle [DN] and slide the 92/ control You hear dial tone after pressing the button. Adjust the volume of the BGM while listening to the dial tone. The dial tone volume should be the same as the BGM after you have adjusted it. Press 63.5 after setting the volume level.

USE To make or transfer a call to all GROUP extensions in a Calling Group: CALLING 1 Press . 2 Lift the handset. 3 Dial 7 and a group number (1-4) To page all extensions in a Calling Group, follow steps 1 and 2, then dial and the group number. Begin speaking after the beep. USE To answer a call at any extension GROUP in a Pickup Group: PICKUP 1 Press Intercom . 2 Lift the handset. 3 Dial 6 6 , then the group number (1-4)

SCREEN To listen to a caller leaving a voice CALLS mail message: Press the programmed Call Screen button while the call is ringing. To screen all incoming calls: Press the programmed Call Screen button. The steady I Green Light indicates the call screening feature is activated. RECORD To record a conversation (to be stored in CALLS your voice mailbox): Press the programmed Record Call button at any time during the call. You may record conference calls, but only one of the other parties can be on an inside extension. (PVMS R5.0 and later) LOCK To prevent unauthorized calls YOUR while youre away: EXTEN SIO N 1 Press . 2 Dial a 4-digit code (0-9). 3 Redial the 4-digit code. This feature also prevents calls from being screened. To unlock your extension: 1 Press . 2 Dial the 4-digit code used to lock the extension.

BACKGROUND MUSIC To turn Background Music on or off: 1. Press the Speaker key. 2. Dial 725. 3. Press the Speaker key to hang up. 2-14 THU 4:20PM B.G.M. CALL FORWARDING All Calls (CF/A) To set Call Forward – Immediate at a forwarding station: 1. Pick up the handset or press the Speaker key. 2. Dial the Call Forward – Immediate Service Code (default: 741). -OR- Press the Call Forwarding Programmable Function Key (Service Code 751:10). CF-ALL 1:SET 0:CANCEL . 3. Dial 1 (Set) CF-ALL 4. Dial the destination extension or off-premise 5. number. CF-ALL 92142622000 6. Press the Speaker key or hang up. Note: Your Call Forwarding Programmable Function Key lights. To cancel Call Forward – Immediate at a forwarding station: 1. Pick up the handset or press the Speaker key. 2. Dial the Call Forward – Immediate Service Code (default: 741). Press the Call Forwarding Programmable Function Key (Service Code 751:10). 3. Dial 0. 4. Press the Speaker key or hang up. Note: Your Call Forwarding Programmable Function Key goes off. Call Forwarding Busy/No Answer (B/NA) To set Call Forward – Busy/No Answer at a forwarding station: 1. Pick up the handset or press the Speaker key. 2. Dial the Call Forward – Busy/No Answer Service Code (default: 744). -OR- Press the Call Forwarding Programmable Function Key (Service Code 751:13). CF-BNA 1:SET 0:CANCEL CF-BNA 12345678 3. Dial 1 (Set). 4. Dial the destination extension or off-premise number. 5. Press the Speaker key or hang up. To cancel Call Forward – Busy/No Answer at a forwarding station: 1. Pick up the handset or press the Speaker key. 2. Dial the Call Forward – Busy/No Answer Service Code (default: 744). -OR- Press the Call Forwarding Programmable Function Key (Service Code 751:13). 3. Dial 0 (Cancel). 4. Press the Speaker key or hang up. To set Call Forward – Both Ring at a forwarding station: 1. Pick up the handset or press the Speaker key. 2. Dial the Call Forward – Both Ring Service Code (default: 745). -OR- Press the Call Forwarding Programmable Function Key (Service Code 751:14). 3. Dial 1 (Set). 4. Dial the destination extension number.

CALL PICKUP Group Call Pickup To answer a call ringing another telephone in your Pickup Group: 1. Pick up the handset or press the Speaker key. 2. Press the Group Call Pickup key (Service Code 751:24). -OR- Dial 756 or *#. Note: Service Code *# can pick up any call in the group, plus any Ring Group calls. Service Code 756 cannot pick up Ring Group calls. To answer a call ringing a telephone in another Pickup Group when you do not know the group number: 1. Pick up the handset or press the Speaker key. 2. Press the Group Call Pickup key (Service Code 751:25). -OR- Dial 769. To answer a call ringing a telephone in another Pickup Group when you know the Group Number: 1. Pick up the handset or press the Speaker key. 2. Press the Group Call Pickup key (Service Code 751:26 + group). -OR- Dial 768 and the group number (0~9 or 00~64)

CONFERENCE 1. Establish an intercom or trunk call. 2. Press the Conf Softkey or the Conference key (Service Code 751:07). 3. Dial the extension you want to add. -OR- Access an outside call. Note: To get the outside call, you can either press a Line key or dial a trunk/trunk group access code. 4. When the called party answers, press the Conference key twice. Note: If you cannot add additional parties to your conference, you have exceeded the system’s Conference limit. 5. Repeat steps 2~4 above to add more parties.

TABLE OF CONTENTS CALL PARK – SYSTEM ....................................................................... 29 STATION BUSY/NO ANSWER OPTIONS........................................... 30 CO/PBX DIALING OPTIONS................................................................ 33 CALL PICKUP ...................................................................................... 36 PAGING................................................................................................ 37 BACKGROUND MUSIC ....................................................................... 39 CALL FORWARDING........................................................................... 39 SELECTABLE DISPLAY MESSAGING................................................ 41 STATION RELOCATION...................................................................... 42 CODE RESTRICTION, DIAL BLOCK................................................... 42 ACCOUNT CODE ENTRY ................................................................... 43 AUTOMATIC CALL DISTRIBUTION (ACD) ......................................... 44 4.FEATURE OPERATION ANSWERING CALLS ........................................................................... 23 PLACING CALLS.................................................................................. 24 MICROPHONE CONTROL .................................................................. 27 SPEAKERPHONE CALLS.................................................................... 27 GROUP LISTEN................................................................................... 27 HOLDING CALLS................................................................................. 28 TRANSFERRING CALLS..................................................................... 28 CONFERENCE..................................................................................... 29