Soft Key Glossary
Following is an alphabetical index of the InMail soft keys (available for SL1100 Multiline terminals and IP Multiline terminal only). Also see the Operation section of each feature.
Soft Key Feature Definition
AM Message Notification When programming a Message Notification time, press to indicate that the entered time is AM.
Annc Announcement Mailbox
System Administrator Press to access the Announce-
ment Mailbox message options.
ATime Auto Time Stamp Press to select the Auto Time Stamp feature.
Back Answer Schedule Override Announcement Mailbox Auto Attendant Direct to Voice Mail Auto Time Stamp Call Routing Mailbox Erasing All Messages Exiting a Mailbox Greeting Instruction Menu
Listening to Messages Mailbox Name Mailbox Security Code Delete Main Menu Message Forward Message Notification Message Reply Record and Send a Message Security Code
Press to go back to the previous menu level or exit your mailbox.
CallH Auto Attendant Direct to Voice Mail Press to access Call Handling options, Auto Attendant Direct to Voice Mail and Paging.
Cancel Announcement Mailbox
Auto Attendant Direct to Voice Mail Call Routing Mailbox Conversation Record Greeting
Instruction Menu Mailbox Name Message Forward Message Reply Record and Send a Message
Press to erase the current message, name, or greeting.
Cncl
Chnge Message Notification Change the Message Notifica- tion setup.
Code Security Code Press to access the Security Code options.
Cont Message Forward
Message Reply Record and Send a Message Press to begin recording.
Del Announcement Mailbox
Auto Attendant Direct to Voice Mail Call Routing Mailbox Greeting Instruction Menu
Listening to Messages Mailbox Name Message Delete Security Code
Press to delete the currently accessed message, name, greeting, or Security Code.
DList Distribution List
System Administrator Press to access Distribution List
setup.
Done Announcement Mailbox
Auto Attendant Direct to Voice Mail Call Routing Mailbox Conversation Record Greeting
Instruction Menu Mailbox Name Message Forward Message Reply Record and Send a Message
Press to exit the recording mode while recording a message, name, or greeting.
DVM Auto Attendant Direct to Voice Mail Press to enable or disable the Auto Att. Do Not Disturb option.

Greet. System Administrator Press to erase a subscriber's greeting from the System Administrator Mailbox.
Auto Attendant Direct to Voice Mail
Greeting Main Menu Press to access the Mailbox
Auto Attendant Direct to Voice Mail
Greeting options. Greeting Press to select a Greeting.
Gr1 Gr2 Gr3
Instr Call Routing Mailbox
Instruction Menu System Administrator Press to access the Instruction
Menu options.
Lstn Announcement Mailbox
Auto Attendant Direct to Voice Mail Call Routing Mailbox Caller ID with Return Call Greeting Instruction Menu Listening to Messages
Mailbox Name Main Menu Make Call Message Delete Message Forward Message Reply Time and Date Stamp
Press to listen to message, name or greeting.
MBOX Answer Schedule Override
Message Forward Message Reply
Record and Send a Message Select another mailbox.
Msgs Erasing All Messages
System Administrator Press to erase all messages in
the selected Subscriber Mailbox.
Next Message Notification Press to skip to the next option without changing your entry.
Listening to Messages While listening to a message, press to listen to the next message.
Notfy Message Notification Press to access the Message Notification Options Menu.
Num Message Notification Press to program a telephone number as the notification desti- nation.
Off Answer Schedule Override
Auto Time Stamp Message Notification Press to turn the selected
feature off.
OK Message Notification Accept the notification number entered and back up to the previous level.
On Answer Schedule Override
Auto Time Stamp Message Notification Press to turn the selected
feature on.
PM Message Notification When programming a Message Notification time, press to indicate that the entered time is PM.
Pager Message Notification Press to program a pager number as the notification desti- nation.
Paging Park and Page Press to enable or disable the Park and Page option.
Pause Announcement Mailbox
Auto Attendant Direct to Voice Mail Call Routing Mailbox Conversation Record Greeting Instruction Menu
Listening to Messages Mailbox Name Message Forward Message Reply Record and Send a Message
Press to pause while recording a message, name or greeting.
Phone Message Notification Press to select using a tele- phone number as the notification destination.
Rec Announcement Mailbox
Auto Attendant Direct to Voice Mail Call Routing Mailbox Greeting
Instruction Menu Mailbox Name Main Menu Record and Send a Message
Press to record a message, name or greeting.
Rpt Listening to Messages Go back to the beginning of the message.
Resume Announcement Mailbox
Auto Attendant Direct to Voice Mail Call Routing Mailbox Conversation Record Greeting
Instruction Menu Mailbox Name Message Forward Message Reply Record and Send a Message
Press to resume while recording a message, name or greeting.
Return Exiting a Mailbox Press to return to your mailbox.
Subs Erasing All Messages Mailbox Name Mailbox Security Code Delete
Security Code
System Administrator
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Attendant
The attendant is the focal point for call processing within the system. The system can have up to four attendants. In addition to the features of a standard keyset, the attendant also has the following unique capabilities (refer to the respective feature for details):
• Attendant Call Queuing (Intercom Queue Key) on page 38
• Incoming Intercom calls from co-workers queue for the attendant. The callers never hear busy tone.
• Barge In (Intrusion) on page 62
• The attendant can break into another extension user’s established call. This option is enabled in the attendant’s Class of Service (COS 1).
• Direct Line Access on page 189
• Direct Line Access lets the attendant user dial a code to access an individual line. This option is enabled in the attendant’s Class of Service (COS 1).
• Forced Line Disconnect on page 280
• In an emergency, the attendant can release (disconnect) another user’s active outside call. This option is enabled in the attendant’s Class of Service (COS 1).
• Line Queuing / Line Callback on page 349
• The attendant can Camp-On (queue) for a busy line. This option is enabled in the attendant’s Class of Service (COS 1).
• Night Service / Night Ring on page 399
• An attendant with a Night key can put the system in the night mode. This option is enabled in the attendant’s Class of Service (COS 1).
• Removing Lines and Extensions from Service on page 478
• The attendant can remove problem lines from service —then return them to service once the problem is corrected. This option is enabled because the attendant has Direct Line Access enabled in their Class of Service (COS 1)
The attendant should use a 34-Button Display or 34-Button Super Display Telephone. In addition, most attendants should fnd a DSS Console helpful when processing calFor AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

Caller ID Logging
An extension can store the caller’s name and phone number for easy review and redialing.
• Caller ID Manual Callback Selection is available in software versions 3.01 or higher.
Description
When caller ID is enabled, Caller ID Logging stores a record of the caller’s number and name (if provided by the telco) for each outside call that rings an extension. This allows an extension user to easily review and redial their calls. The system can log records directly to an extension or to one of 8 Caller ID Logging Groups. All the extensions in the same Logging Group share the same Caller ID records. Each extension or Logging Group can store up to 99 Caller ID records. The system stores up to 1800 Caller ID records, allocated among all extensions and Caller ID Logging Groups. All Caller ID records are retained when the system is powered down or reset. If a line rings more than one extension simultaneously, the system logs the call at all ringing extensions.
Programmable Caller ID Callback Routing
You can set up Caller ID Callbacks (return calls) to select either a line or Line Group to redial calls allowed by the extension’s Toll Restriction. Caller ID Callback Routing can also optionally:
• Strip the area code from the number dialed.
• Strip the leading 1 from the number dialed.
• Add a leading 1 to the number dialed.
Soft Key Integration
Unique Caller ID soft keys provide the extension user with the capability to view all of their Caller ID records or just records for unanswered calls. Super Display telephone users can additionally view records of answered calls.
Save Number to Speed Dial
While reviewing a Caller ID record, the extension user can optionally store the number and optional name directly in an Extension Speed Dial number.
New Record for Calls on Hold and Parked Calls
The system creates a new Caller ID record for a call retrieved from Hold at an extension other than the one that initially placed it on Hold. The same is also true for Parked calls.
• A new call rings the system and creates a CID record.
• Extension 301 answers the call and places it on Hold.
• Extension 302 retrieves the call from Hold.
• The system creates another record of the call at extension 302.
New Record for Transferred Call
A transferred call creates a new call record each time it is transferred. For example:
• A new call rings the system and creates a CID record.
• Extension 300 answers the call and transfers it to extension 301.
• The system creates a new (answered) record for the call at extension 301.
• Extension 301 transfers the call to extension 302.
• The system creates another new (answered) record for the call at extension 302.For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

No Internal Dial Tone to any Multiline Terminal or SLT
Incorrect or No DC Voltage
Check AC Input Power.
DC Voltages Correct?
Good
Bad
AC Power?
Good
Turn system Off. Disconnect all circuit boards.
Turn system On. Dial tone on Multiline Terminal on 1st ESI(8)-U( )
(MBD-U10 Unit)?
Correct AC Power Problem.
Replace Fuse(s).
Bad PSU Fuses
F1 & F2 ?
Good
No Dial Tone
Replace Corresponding Power Supply.
Yes Problem Solved?
No
Reset ESI(8)-U( ) ETU. If trouble persists, replace B48-U10 KSU.
Dial Tone?
Dial Tone
Rebuild system, one card at a time until problem reappears. Replace defective card.
Dial Tone
Remove all ETUs and retest.
Problem Solved?
Done.
Build system one card at a time, and replace bad ETU(s).
Yes
No Replace KSU.
No Dial Tone
1. If problem not solved, perform First Initialization and test. If trouble persists, go to step 2.
2. Replace B48-U10 KSU and test system using default program.
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PRI Primary Rate Interface ISDN subscriber interface. PRI has 23 bearer B-channels at 64 Kbps per second and a D-channel at 64 Kbps per second. The bearer B-channels are provided for PCM voice, video conferencing, group 4 facsimile machines, and other similar types of transmissions. The data D-channel used to bring in information about incoming calls and take out information about outgoing calls. PRI can also be used to access slow-speed data networks such as videotex and packet switched networks. PRI has two standards: U Interface for 2-wire T Interface for 4-wire SLIP Serial Line Internet Protocol An Internet protocol is used to run IP over serial lines such as telephone circuits. IP is the Internet Protocol; the most important of all protocols on which the Internet is based. This protocol allows a packet to traverse multiple networks before it reaches its final destination. SMDR Station Message Detail Recording A feature that collects and records information on outgoing calls by station. SPID Service Profile Identifier IDSN service is ordered with certain parameters. The SPID is an 8- to 12-digit number that uniquely identifies the service ordered. The phone company assigns an SPID for every phone number. Each ISDN BRI line usually has two phone numbers. The SPID is a label identifier that points to a particular location on the telephone company central office memory that stores the details of the ISDN services ordered. This number is necessary for the operation of the ISDN phone, fax, or PC software. Without this number, ISDN services cannot be accessed. VoIP Voice over Internet Protocol The ability to carry normal telephone-style voice over an IP-based internet with POTS-like functionality, reliability, and voice quality. The Public Switched Telephone Network (PSTN) connects to the LAN IP network through a VoIP gateway. Digitized speech is transported through IP packets and can include real-time conversation or voice mail. The IP network can be public/private, and voice transport can be telephone-to-telephone, computer-to-telephone.
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ACD Automatic Call Distribution Provides a cost-effective method for supervising incoming telephone traffic and associated staff activity. AIS Alarm Indication Signal Replaces the normal traffic signal when a maintenance alarm indication is activated. An AIS signal is transmitted downstream to indicate an upstream failure was detected. BNC Bayonet-Neill-Concelman Connector for slim coaxial cables. This is similar to ones used with Ethernet. BPV Bipolar Violation Indicates the presence of two consecutive one bits of the same polarity on a T carrier line. BRI Basic Rate Interface ISDN subscriber interface. BRI has two bearer B-channels at 64 Kbps per second and a D-channel at 16 Kbps per second. The bearer B-channels are provided for PCM voice, video conferencing, group 4 facsimile machines, and other similar types of transmissions. The data D-channel used to bring in information about incoming calls and take out information about outgoing calls. BRI can also be used to access slow-speed data networks such as videotex and packet switched networks. BRI has two standards: U Interface for 2-wire T Interface for 4-wire
CRC Cyclic Redundancy Check CRC is a common method to establish that the data is correctly received in data communications. This process checks the integrity of a block of data. A CRC character is generated at the transmission end. Its value depends on the hexadecimal value of the number of ones in the data block. The transmitting device calculates the value and appends it to the data block. The receiving end makes a similar calculation and compares its results with the added character. If there is a difference, the recipient requests retransmission. DN Directory Number Unique number (phone number) assigned to each telephone or data terminal. ISDN Integrated Services Digital Network An international plan to migrate the public switched network to the universal implementation of standard digital technology. LSA Line Synchronization Alarm Detection A T1 trunk looses frame synchronization. Frame synchronization occurs when a given digital channel (time slot) at the receiving end is aligned with the corresponding channel (time slot) of the transmitting end as it occurs in the received signal. Usually extra bits (frame synchronization bits) are inserted at regular intervals to indicate the beginning of a frame and for use in frame synchronization. LCR Least Cost Routing A feature that automatically chooses the lowest cost phone line to the destination. OOF Out-of-Frame Condition During T1 transmission, an Out-of-Frame error occurs when two or more of four consecutive framing bits are in error. When this condition exists for more than 2.5 seconds a Red alarm is sent by the OOF detecting unit. Equipment that receives this Red alarm responds with a Yellow alarm. OPX Off-Premise Extension A telephone that is located in a different office or building from the mail phone system. The OPX is connected by a dedicated telephone line. This extension has all abilities of the mail phone system.For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

IP Office system Components
The following are the typical components of an IP Office system based on an IP500v2 control unit.

· IP Office IP500v2 System Unit 199
The control unit holds the main configuration and performs the routing and switching for telephone calls and data traffic. Each control unit includes 4 slots for optional base cards to support trunk and phone extension ports.
· Avaya SD Card 42
This uniquely numbered dongle is used to validate license keys entered into the system's configuration to enable features. A dongle is mandatory for correct system operation even if no licensed features are being used. IP500v2 control units use an Avaya SD card which is slotted into the rear of the control unit. This card also provides embedded voicemail support and storage for system software files.



· IP500 Base Cards 19
The IP500v2 control unit has slots for up to 4 IP500 base cards. These can be used to add ports for analog extensions, digital extensions, voice compression channels and other resources.
· IP500 Digital Station Base Card 212 · IP500 Analog Phone Base Card 209 · IP500 VCM Base Card 216
· IP500 Legacy Card Carrier 214
· IP500 4-Port Expansion Base Card 208 · IP500 TCM8 Base Card 215 · IP500 ETR6 Base Card 213

· IP500 Trunk Daughter Cards 22
Many of the IP500 base cards can be fitted with an IP500 daughter card in order to support various types of trunk connections.
· IP500 Analog Trunk Card 220 · IP500 BRI Trunk Card 221 · IP500 PRI Trunk Card 222


· IP500 Combination Cards 19
These card are pre-paired base and daughter cards. They provide 6 digital station ports, 2 analog phone ports, 10 voice compression channels and either 4 analog trunk ports or 4 BRI channels (2 ports). The trunk daughter card cannot be removed or replaced with another type.

· IP400 Cards 24
The IP500 Legacy Carrier base card can be used to allow IP400 trunk cards and IP400 VCM cards to be added to the IP500 control unit.
VK00nDd15SDvXoxkw9cR9x_jOXr_AWz9 · License Keys 396
Various IP Office features and applications require a license key to be entered into the system's configuration. Each key is a 32- character text string unique to the feature being activated and the serial number of the Feature Key dongle installed in the system.


· IP500 External Expansion Modules 26
Additional ports can be added using a number of IP500 external expansion modules. Support also includes IP400 external
expansion modules . 31
· Systems running in IP Office Essential Edition - PARTNER® Version, IP Office Essential Edition - Norstar Version or IP Office Essential Edition - Quick Version mode support up to 8 external expansion modules so long as the system extensions limit is not exceeded.
· Systems running in IP Office Standard Version mode support 8 external expansion modules or 12 if the control unit is fitted with an IP500 4-Port Expansion Base Card.

· Power Supplies 33
The IP500 control unit has an internal power supply unit. Each external expansion module is supplied with an external power supply unit. Additional power supply units may also be required for IP phones and some phone add-ons.
· Power Cords 34
Depending on the locale, different power cords need to be ordered for each control unit, external expansion module and any phones or devices using external power supply units.
· Cables 36
The IP Office is designed primarily for connection to a structured cabling system using CAT3 UTP cabling. This approach allows telephone and data traffic to share the same wiring infrastructure and simplifies equipment moves.

· Mounting Kits 40
The control unit can be used free-standing, with external expansion modules stacked above it. With optional rack mounting kits, the control unit and external expansion modules can also be rack mounted. Alternatively with an optional wall mounting kit the IP500 control unit can be wall mounted. IP500 external expansion modules can also be wall mounted.
· Surge Protectors and Barrier Boxes 39
Where the installation includes extensions in other buildings additional protective equipment is required. This equipment may also be required in areas where the lightning risk is high.

· Phones 43
IP Office systems support a variety of Avaya digital and IP phones plus analog phones.
· Application DVDs
The IP Office applications can be ordered on a number of DVDs. In addition they can be downloaded from the IP Office section of the Avaya support web site (http://support.avaya.com).

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The system can operate in either of two modes; PBX or Key. The selected mode affects the system's outgoing call routing
and incoming call routing settings. 20 22

Default Setting
The default setting for the system's Mode is determined by the type of SD card installed in the system.
· IP Office U-Law
A system fitted with this type of card will default to U-Law telephony and Key mode operation. Intended for North American locales. System's running in this mode are referred to as IP Office Basic Edition - Quick Mode systems.
· IP Office A-Law
A system fitted with this type of card will default to A-Law telephony and PBX mode operation. Intended for locales outside North America. System's running in this mode are referred to as IP Office Basic Edition - Quick Mode systems.
· IP Office Partner Mode
A system fitted with this type of card will default to U-Law telephony and Key mode operation. Supported only in North American locales. System's running in this mode are referred to as IP Office Basic Edition - PARTNER Mode systems.
· IP Office Norstar Mode
A system fitted with this type of card will default to A-Law telephony and Key mode operation. Supported only in Middle East and North African locales. System's running in this mode are referred to as IP Office Basic Edition - Norstar Mode systems.
Changing the System Mode
· ! WARNING - Reboot Required
131
Changing this setting requires the system to be rebooted for the change to take effect. Rebooting the
system will end all calls currently in progress.
· In addition, any existing button programming is removed and all buttons are defaulted according to the requirements of the selected mode.
1.Click on System in the menu bar and then click on Switch.
2.Change the currently selected Mode to the required setting; PBX or Key.
· Key
The Number of Lines setting is used to automatically assign line appearance buttons on all extensions with programmable buttons. To make external calls the user should select an available line appearance button. Outbound call routing is determined by which line appearance button the user selects before dialing or by the user's automatic line selection settings.
· PBX
No line appearances are automatically assigned to programmable buttons. The Outside Line setting is used to set the dialing prefix that indicates that the call is an external one for which an available line
67
should be seized. The Alternate Route Selection settings are used to determine which lines are used
for each outgoing call. Line appearance buttons can also still be configured for making and answering

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IPO digital Station
This card is used to add digital station (DS) extension ports to an IP500 and IP500v2 control unit. It provides 8 RJ45 DS extension ports for use with Avaya digital phones. A further 4 RJ45 ports are provided for trunk connections when an IP500 trunk card is fitted to this card.

· Supports
Provides 8 DS ports for digital stations (except 4100, 4400, 198 30
7400, M and T-Series).
· IP500 Control Unit:
· IP500v2 Control Unit:
· Maximum per Control Unit: 3 per control unit. · IP500 Trunk Card Support: 1.
Port Type Ports Features
Digit Station 1 to 8 Provides DS ports for digital stations (except 4100, 4400, 7400, M and T-Series). 198 30
LEDs
· Green On = Phone detected.
· LED1 is also used for base card status: · Red On = Error
· Red Slow Flash = Initializing.
· Red Flash every 5 seconds = Card okay. · Red Fast Flash = System shutdown.
Optional Trunk
Card Ports 9 to 12 The card can be fitted with one trunk daughter card of any type. The trunk daughter card
then uses ports 9 to 12 on the base card for its trunk connections.
Port LEDs
LED use depends daughter card type fitted.
· LED 9 is also used for daughter card status. · Red On = Error
· Red Slow Flash = Initializing.
· Red Flash every 5 seconds = Card okay. · Red Fast Flash = System shutdown.
Analog Card · Green on = Card fitted.
· Green flashing = Trunk in use. PRI Card · Off = No trunk present.
· Green on = Trunk present.
· Green flashing = Trunk in use.
· Red/Green Fast Flash (port 9) or Green Fast Flash (port 10) =
Alarm indication signal (AIS) from the trunk remote end.
· Red with Green Blink (port 9) or Green Blink (port 10) = Port in loopback mode (set through IP Office System Monitor).
Name Description SAP Code IPO 500 Extn Card Dgtl Sta 8 IP Office 500 Extension Card Digital Station 8 700417330For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

ATM card is used to add a combination of ports to an IP500v2 control unit. Not supported by IP500 control units. · Supports

· 6 Digital Station ports.
· 2 Analog Extension ports. · 4 Analog Trunk ports.
· 10 voice compression channels. · IP500 Control Unit:
· IP500v2 Control Unit:
· Maximum per Control Unit: 2 combination cards of any type per IP500v2 control unit.
· IP500 Trunk Card Support: 1. The trunk daughter card is pre- installed and cannot be replaced with another card type.
Port Type Ports Features
Digit Station 1 to 6 Provides DS ports for digital stations (except 4100, 4400, 7400, M and T-Series). 198 30
LEDs
· Green On = Phone detected.
· LED1 is also used for base card status: · Red On = Error
· Red Slow Flash = Initializing.
· Red Flash every 5 seconds = Card okay. · Red Fast Flash = System shutdown.
Analog
Extension 7 to 8 · Supports ICLID modes DTMFA, DTMFC, DTMFD, FSK and UK20.
· REN 2 (1 for external bell device). · Off-Hook current: 25mA · Ring Voltage: 40V.
· Intended for connection to two-wire analog phones, the ports do not include a ringing capacitor. For connection to 4-wire analog phones, connection should be via a master socket with ringing capacitors.
· During power failure extension port 8 is connected to the analog trunk port 12. · No status LEDs are used for analog phone extensions.
Analog Trunk 9 to 12 · DTMF, ICLID, Busy tone detection.
· Over-voltage and lightning protection. · DTMF and LD dialing.
· Adjustable echo cancellation (default 16ms). Selectable to Off, 8, 16, 32, 64 and 128 milliseconds.
LEDs
· Green on = Card fitted.
· Green flashing = Trunk in use.
· LED 9 is also used for daughter card status. · Red On = Error
· Red Slow Flash = Initializing.
· Red Flash every 5 seconds = Card okay. · Red Fast Flash = System shutdown.
Name Description SAP Code IPO IP500v2 COMBINATION
CARD ATM IPO IP500v2 COMBINATION CARD ATM 700476For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

IPO Analog Phone
This card is used to add analog phone ports to an IP500 and IP500v2 control unit. It is available in two variants, providing either 2 or 8 analog extension ports.

· Supports
Provides either 8 or 2 analog phone ports depending on card 197
variant.
· IP500 Control Unit:
· IP500v2 Control Unit:
· Maximum per Control Unit: 4.
· IP500 Trunk Card Support: 1.
Port Type Ports Features Analog
Extension 1 to 8 · Supports ICLID modes DTMFA, DTMFC, DTMFD, FSK and UK20.
· REN 2 (1 for external bell device). · Off-Hook current: 25mA · Ring Voltage: 40V.
· Intended for connection to two-wire analog phones, the ports do not include a ringing capacitor. For connection to 4-wire analog phones, connection should be via a master socket with ringing capacitors.
· If fitted with an analog trunk card, for the Phone 8, during power failure extension port 8 is connected to the analog trunk port 12.
Port LEDs
· No status LEDs are used for analog phone extensions. · LED1 is also used for base card status: · Red On = Error
· Red Slow Flash = Initializing.
· Red Flash every 5 seconds = Card okay. · Red Fast Flash = System shutdown.
Optional Trunk
Card Ports 9 to 12 The card can be fitted with one trunk daughter card of any type. The trunk daughter card
then uses ports 9 to 12 on the base card for its trunk connections.
Port LEDs
LED use depends daughter card type fitted.
· LED 9 is also used for daughter card status. · Red On = Error
· Red Slow Flash = Initializing.
· Red Flash every 5 seconds = Card okay. · Red Fast Flash = System shutdown.
Analog Card · Green on = Card fitted.
· Green flashing = Trunk in use.
PRI Card · Off = No trunk present.
· Green on = Trunk present.
· Green flashing = Trunk in use.
· Red/Green Fast Flash (port 9) or Green Fast Flash (port 10) =
Alarm indication signal (AIS) from the trunk remote end.
· Red with Green Blink (port 9) or Green Blink (port 10) = Port in loopback mode (set through IP Office System Monitor).
Name Description SAP Code
IPO 500 Extn Card Phone 2 IP Office 500 Extension Card Phone 2 700431778 IPO 500 Extn Card Phone 8 IP Office 500 Extension Card Phone 8 700417231

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 Card Readers for up to 250 Apartments or Offices
The C-4000 converts any four touch tone phones into multi-number auto dialers that will store up to 250 tele- phone numbers in non-volatile memory. Use with Viking’s K-1700-3 or K-1900-8 phones to provide vandal resistant handsfree or handset communication from entry points to apartments or offices.
When a call initiated by the C-4000 is answered by an apartment or business tenant, a built-in contact closure may be activated to control an electric gate or door strike.
Up to 250 entry codes may also be programmed provid- ing tenants with keyless entry or optional PROX-1 Card Readers may be added for Proxy card entry.

The C-4000 can be programmed locally or remotely using a standard Touch Tone phone. The C-4000 has built-in user dialing restriction to help prevent unauthorized calls and toll fraud.
FFeeaattuurreess
• RS-232 Port for programming via a PC
• Remote or local Touch Tone programmable
• Supports 4 entry points
• Supports 4 Wiegand type card readers
• Compatible with Viking’s vandal resistant K-1700-3, K-1900-8 or any Touch Tone phone
• Non-volatile memory (no batteries required)
• Stores 250 tenant Touch Tone phone numbers and 250 entry codes
• Programmable tenant’s relay activation code
• Programmable Master entry code & Maintenance Personnel entry codes
• Programmable call timer
• Normally open and normally closed relay contacts for controlling door strikes, magnetic locks, gates, etc.
• Touch Tone toll restriction
• Allows 911 and 311 outside calls (Programmable)
• LOG BUS data output for logging entry events
PPhhoonnee......771155..338866..88886611 iinnffoo@@vviikkiinnggeelleeccttrroonniiccss..ccoomm hhttttpp::////wwwwww..vviikkiinnggeelleeccttrroonniiccss..ccoomm
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• Complete entry system to service 4 entry points when used with these Viking products:
- K-1700-3 Handsfree Speaker Phone (DOD# 157) OR
- K-1900-8 Wall Phone with Handset (DOD# 362) AND
- D-Series Tenant Directories (DOD# 158) AND
- PROX-1 Proximity Card Reader (DOD# 221) OR
- PROX-2 Keypad / Proximity Card Reader (DOD# 219) OR
- HID-2 Wiegand Keypad (DOD# 199)
• Multi-tenant, gated communities
• Office parks and multi-business complexes
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Power: 120V AC/13.8V AC 1.25A, UL listed adapter provided Dimensions: 210mm x 159mm x 45mm (8.25" x 6.25" x 1.75") Shipping weight: 1.5kg (3.2 lbs)
Environmental: 0° C to 32° C (32° F to 90° F) with 5% to 95% non-condensing humidity
Talk Battery Output: 32V DC nominal DTMF dialing speed: 120ms on/100ms off Relay contact ratings: 5 Amps @ 30V DC/250V AC Maximum Wiegand Run: 305m (1000 ft) to Viking model PROX- 1 using CAT5E wire
Maximum LOG BUS Run: 1610m (5280 ft, 1 mile), 24 AWG wire Connections: (40) cage clamp screw terminals


For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

Remote Mailbox Access for IPO
Remote mailbox access is accessing a mailbox from any location does not match the mailbox user or hunt group's number. That includes both internal and external access.
· Remote access is only possible if the mailbox user or hunt group has a voicemail code set in the IP Office configuration.
There are a number of ways to enable remote mailbox access.
1.Direct from an Incoming Call Route
An incoming call route could be configured to enable remote access to a mailbox. The option Voicemail can be selected as the Destination and/or Night Service Destination of an Incoming Call Route.
2.Using a Short Code
A short code can be created that uses the Voicemail Collect feature but without a mailbox name specified in the Telephone Number field will trigger remote access. An example is shown below. This short code could be utilized by users on the system, as the destination in an Incoming Call Route or as the destination for a auto attendant option.
Field Contains...
Code *99
Feature Voicemail Collect Telephone Number ? Line Group Id 0
3.Via an Auto Attendant
An auto attendant can be used to enable remote access to a mailbox. A short code similar to the example could be entered as the Destination for one of the auto attendant Normal Transfer key options. For more information on AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

User Announcements AVAYA IP Office
Announcements are played to callers waiting to be answered. This includes callers being presented to hunt group members, ie. ringing, and callers queued for presentation.
· IP Office 4.0+ supports announcements using Embedded Voicemail.
· If no voicemail channel is available for an announcement, the announcement is not played. · Calls can be answered during the announcement.
· If a call is rerouted to a hunt group's Night Service Group or Out of Service Fallback Group, the announcements of the new group are applied.
· If a call overflows, the announcements of the original group are still applied, not those of the overflow group.
· For announcements to be used effectively, the hunt group's Voicemail Answer Time must be extended or Voicemail On must be unselected.
Announcement Configuration 1.Open IP Office Manager.
2.Select the user or hunt group for which announcements are required. 3.View the Announcements tab.

· Announcements On: Default = Off.
This setting enables or disables announcements.
· Wait before 1st announcement: Default = 10 seconds. Range = 0 to 9999 seconds.
This setting sets the time delay from the calls presentation, after which the first announcement should be played to the caller. If Synchronize Calls is selected, the actual wait may differ, see below.
· Flag call as answered: Default = Off.
This setting is used by the IP Office CCC and CBC applications. By default they do not regarded a call as answered until it has been answered by a person. This setting allows calls to be marked as answered once the caller has heard the first announcement. This setting is not used by the IP Office Customer Call Reporter application.
· Post announcement tone: Default = Music on hold.
Following the first announcement, you can select whether the caller should hear Music on Hold, Ringing or Silence until answered or played another announcement.
· 2nd Announcement: Default = On.
If selected, a second announcement can be played to the caller if they have still not been answered.

For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

Cat6 Cable is a phone and Ethernet computer cable consisting of 4 pairs intimately twisted together with either a PVC (riser) or Plenum rating. 

Cat6 Cable is the latest standard in indoor phone and computer networking cable.  It can be used in all cat3, cat5 and cat5e or enhanced applications.  It is rated up to 550 MHz making it ideal for Gigabit Ethernet connections. 

Cat6 Cable is widely used in newer building structures these days to plan for the future speed of computer and voice signals.  It can be run up to a maximum of 721 feet while still preserving its integrity.  It is worth mentioning that your performance of signal is limited to the lowest possible category cable in your system. In other words, if you have a Cat5 cable in your system, you will need to upgrade it to receive the full benefit of the faster cat6 cable.  One good part of upgrading to a Cat6 cable is you can use the standard RJ45 connectors to terminate your cable.

Another big benefit of Cat6 Cable is in its ability to limit electromagnetic noise and crosstalk of the signal.  The tightly twisted pairs and special bonding agent help insure the integrity of the signal with fewer data losses or interruptions.  A faster and more reliable signal can be critical to businesses that depend on the reliability of information technology to operate daily. 

 

Outdoor Rated Cat6 patch cables are manufactured with high quality UV (Ultra Violet) resistant PVC cable. With an Operating Temperature range of -40C to +60C (-40F to +140F), this cable handles a wide range of weather conditions, most importantly, the degrading effects of Ultra Violet rays. Booted connectors provide a secure connection every time. Cables meet EIA/TIA 568-B.2, and are UL verified to Category 6.For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

Voice and Data wiring

Cat5e is probably the most common networking cable. It is the standard for Ethernet, so almost anyone with a LAN network in their home or office will use Cat5e cables in some capacity.  The cable itself is typically an unshielded twisted-pair (UTP) cable type.  The cable jacket holds four twisted-pair copper wires and has RJ-45 connectors. The Cat5e cable is an enhancement (hence the "e") of the original Category 5 cable. These enhancements include improved performance and support of far-end crosstalk. The unshielded Cat5e is now generally recommended over the original cat5. Cat5e cables come in two different varieties: stranded and solid conductor.  At the most general level, stranded Cat5e cables are more durable and are generally used around the house or office. Solid-conductor Cat5e cables are more efficient but less durable and are generally used in installation work (within walls, ceilings, etc.). In general all Cat5e "patch cables" are stranded, while each solid conductor cable is clearly marked.   The Cat5e's terminating connector is technically an 8P8C modular connector--not an RJ-45 connector. However, the use of the term "RJ-45" is so widespread that insisting on the term "8P8C" would be pedantic at best. We adopt the standard usage of the term "RJ-45" for the connectors of Cat5e cables.     Cat6 Cable is a phone and Ethernet computer cable consisting of 4 pairs intimately twisted together with either a PVC (riser) or Plenum rating.  Cat6 Cable is the latest standard in indoor phone and computer networking cable.  It can be used in all cat3, cat5 and cat5e or enhanced applications.  It is rated up to 550 MHz making it ideal for Gigabit Ethernet connections.

For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

Auto Attendant Overview
The IP Office Small Office Edition, IP406 V2 and IP500 control units support embedded voicemail. This is setup by adding an Avaya embedded voicemail memory card to the control unit and then selecting Embedded Voicemail as the Voicemail Type on the System | Voicemail tab. For full details refer to the Embedded Voicemail Installation Manual.
The IP406 V2 and IP500 support up to 4 simultaneous calls to embedded voicemail services. The Small Office Edition supports up to 10 simultaneous calls to embedded voicemail depending on available voice compression channels. A call from an IP device to voicemail uses two voice compression channels on the Small Office Edition.
• For pre-IP Office 4.1 systems up to 4 auto-attendant services are supported.
• For IP Office 4.1 and higher systems up to 40 auto-attendant services are supported. Due to this increase in the number of possible auto attendant, the method of automatic short code creation for recording prompts has been amended.
In addition to basic mailbox functionality, embedded voicemail can also provide auto-attendant operation. Each auto attendant can use existing time profiles to select the greeting given to callers and then provide follow on actions relating to the key presses 0 to 9, * and #.
• Time Profiles
Each auto attendant can use up to three existing time profiles, on each for Morning, Afternoon and Evening. These are used to decide which greeting is played to callers. They do not change the actions selectable by callers within the auto attendant. If the time profiles overlap or create gaps, then the order of precedence used is morning, afternoon, evening.
• Greetings
Four different greetings are used for each auto attendant. One for each time profile period. This is then always followed by the greeting for the auto-attendant actions. By default a number of system short codes are automatically created to allow the recording of these greetings from an IP Office extension. See below.
• Actions
Separate actions can be defined for the DTMF keys 0 to 9, * and #. Actions include transfer to a specified destination, transfer to another auto-attendant transfer to a user extension specified by the caller (dial by number) and replaying the greetings.
• IP Office 4.0+ supports a Fax action. This can be used to reroute fax calls when fax tone is detected by the auto-attendant.
• Short Codes
Adding an auto attendant automatically adds a number of system short codes. These use the Auto Attend short code feature. These short codes are used to provide dialing access to record the auto attendant greetings.
• For pre-IP Office 4.1 system, 4 short codes are added for each auto attendant. These use the form AA:Name.1 where Name is the Auto Attendant name.
• For IP Office 4.1+ these take the form short code *81XX with the number "AA:.1" where N is the replaced with the auto attendant number when dialing. Four such short codes (*81XX, *82XX, *83XX and *84XX) are added, one each for the morning, afternoon, evening and menu options greetings.
• Routing Calls to the Auto Attendant
The telephone number format AA:Name can be used to route callers to an auto attendant. It can be used in the destination field of incoming call routes and telephone number field of short codes set to the Auto Attend feature.
 Configuration SettingsFor AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

Configure IP Address and Default Gateway to Interface LAN 1
After logging into the IP Office Manager, double-click the System configuration tree item and select the LAN1 tab as shown below.
• Enter IP address 44.1.1.1 in IP Address field.
• Enter 255.255.255.0 in IP Mask field.
• Click Disabled to disable the IP Office as a DHCP Server.
Click the System tab and ensure that the Licence Server IP Address is set to the PC’s IP address 44.1.1.144.
• Enter the IP address 44.1.1.144 as File Writer IP Address.
• Fill in other fields as needed.For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

 GROUP LISTENING
Description
All iPECS Phones have a built in speaker. If allowed, users may employ the speaker to monitor a call while using the handset to converse with the outside party. This enables a group of people in the room to listen to both parties in the conversation.
Operation iPECS Phone While on a call using the handset
1. Press the [SPEAKER] button, speaker activates, the speakerphone microphone will be muted while the handset is off-hook.
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

BACK GROUND MUSIC
Description
An iPECS Phone can receive audio, generally music, from an internal or external source while it is idle. Music from the source is received over the speaker and will be shut-off during ringing, pages, or while the station is off-hook.
Operation iPECS Phone To Receive Background Music,
1. Press [PGM] button
2. Dial ‘73’ to BGM code
3. Dial 00-10 to select hear and select the BGM. 00 – no BGM 01 – Music 1 02 – Music 2 03 – VSF MOH 1 04 – SLT MOH 1 05 – SLT MOH 2 06 – SLT MOH 3 07 – SLT MOH 4 08 – SLT MOH 5 09 – VSF MOH 2 10 – VSF MOH 3
4. Press [SAVE] to save your selection
Attendant
To Transmit BGM through an External Page Port from an Attendant
1. Press [PGM] button.
2. Dial ‘074’ or ‘075’, the Attendant Station Program code for External Page Port 1 or 2, respectively.
3. Dial 00-10 to select hear and select the BGM. 00 – no BGM 01 – Music 1 02 – Music 2 03 – VSF MOH 1 04 – SLT MOH 1 05 – SLT MOH 2 06 – SLT MOH 3 07 – SLT MOH 4 08 – SLT MOH 5 09 – VSF MOH 2 10 – VSF MOH 3
5-28
4. Press [SAVE] to save your selection

If You have questions please call (866)206-2316 or email
MasterTelephone@gmail.com www.TelephoneMen.com

For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com