Abbreviated Dialing gives you quick access to numbers you call frequently.
This saves time, for example, when calling a client with
whom you deal often. Instead of dialing a long telephone number, you
just use Abbreviated Dialing.
There are three types of Abbreviated Dialing: Common, Group and
Personal. All co-workers can share the Common Abbreviated Dialing
numbers. All co-workers in your Department Calling Group can share
the Group Abbreviated Dialing numbers. (See page 37 for more on
Department Calling.) Only you can use your Personal Abbreviated
Dialing numbers. To set up Personal Abbreviated Dialing, turn to One-
Touch Calling on page 80.
1. + (for Common).
OR
(for Group).
2. Dial Abbreviated Dialing bin number
(000-999).
Ask your Communications Manager
for your bin numbers. This range can be
increased to 1999 in programming.
3. Dial telephone number you want to store
(up to 24 digits).
Valid entries are 0-9, # and *. To
enter a pause, press MIC.
4. + Enter the name associated with
the Abbreviated Dialing number.
Refer to Name Storing on page 75 for
instructions on entering names.
5. + to hang up.
To store an
Abbreviated Dialing
number
(recommended for
display phones only):
Abbreviated Dialing
11
1. + .
2. Dial bin number.
The stored number dials out. The system
selects a line for you.
OR
1. + or (Common
Abbreviated Dialing).
To preselect, press a line key instead
of CALL1.
2. Dial Common Abbreviated Dialing bin
number.
The stored number dials out. Unless
you preselect, the system selects a line
for you.
1. + .
2. Dial bin number.
The stored number dials out. The system
selects a line for you.
OR
1. + (Group Abbreviated
Dialing).
To preselect, press a line key instead
of CALL1.
2. Dial Group Abbreviated Dialing bin
number.
The stored number dials out. Unless
you preselect, the system selects a line
for you.
To dial a Group
Abbreviated Dialing
number:
To dial a Common
Abbreviated Dialing
number:
Abbreviated Dialing
12
1.
2. (Common only).
3. Dial the Abbreviated Dialing code (e.g.,
001).
If the entire stored number is too
long for your phone's display, press
* to see the rest of it.
To check more Abbreviated Dialing
numbers
.
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.
.
.
.
.
.
.
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Withholding Your Number
You can select to withhold your number on external calls. Note that this option may not be supported in all situations. It
may depend on the configuration of your phone system and options supported by your telephone line provider.
1. Press the Features soft key if shown.
· To access the menu during a call, press the right arrow key or press the PHONE key and then press
the Features soft key.
2.Use the up and down arrow keys to scroll the display to the option Call Settings.
3. Press the Select soft key or the OK button or the right arrow key.
4.Use the up and down menu keys to scroll the menu to Withhold Number.
5.Use the left or right arrow keys to change the current setting or press the indicated soft key.
Making a Page Call
In order to make page calls you must have access to a paging short code provided by the system administrator or to a
paging feature button .
If the dialing short code or the paging button have been pre-configured with a number, the user or group at that number
will be paged if available.
The dialing short code can be configured to accept the number of the user or group to page when dialed. Similarly a
paging button can be set to allow number entry when pressed as follows:
1. Press the paging button.
2.Dial the number of the user or group you want to page.
3. When the dialing is completed, the page call is made.
· If the destination is a user and they already have a call connected, they cannot
Redialling a Previous Number
Your phone's REDIAL key can work in one of two ways, set by its redial mode setting .
List Mode
This redial method is used when your phone's redial mode is set to List.
1. Access the redial list.
a. Press the Redial key. The list of outgoing calls is displayed.
b. Use the up and down arrow keys to scroll through the 10 most recent outgoing calls.
2. Press the Call soft key or OK to call the number displayed in the call record.
3. Continue in the same way as for a normal dialed call.
One Number Mode
This redial method is used when your phone's redial mode is set to One.
1. Press the REDIAL key.
2. The number for the most recent outgoing call in your personal call log is redialed.
3. Continue in the same way as for a normal dialed call.
Calling a Person from the Call Log
You can use the call log to make calls to the number included in the currently selected call record.
1. Access the call log.
a. Press the CALL LOG button.
b. The display will change to show your call log records. The caller's name is shown if known, otherwise the
number.
c. Use the left and right arrow keys to select which call log records you are viewing. The options are All,
Missed, Answered and Outgoing.
· If you have any new missed call records (ie. the CALL LOG button lamp is illuminated) the call log will
open showing your missed calls.
d. Use the up and down arrow keys to scroll through the records.
2. Press the Call soft key or OK to call the number displayed in the call record.
Calling a Person from the Contacts List
You can use any directory contacts to make a call. You can also use the directory in almost any telephone function where
you need to select the number for a destination, for example during transfers.
1. Access the contacts directory:
a. Press the CONTACTS key. The directory menu is displayed.
b. Use the left and right arrow keys to select which type of directory entries you want displayed.
· All
All directory entries.
· External
Directory entries stored by the telephony system for all users to use.
· Groups
The names and numbers of hunt groups on the telephone system.
· Users
The names and numbers of other users on the telephone system.
· Personal
Your own personal directory entries.
c. Either press the List soft key to display all the directory entries or start dialing the name to display only
matching entries.
d. Use the up and down arrow keys to scroll through the matching entries. To return to the start to match a
different directory selection, press the Clear soft key.
2. When the required entry is displayed, press Call.
3. Continue as for a normally dialed call.
Call Soft Key Options
When making, answering and during a call, a >> double-arrow soft key appears on the display, it indicates that there are
additional options that you can access. The options will vary according to the type of call and system features available to
you.
· Account
Enter an account code to associate with the call.
· Answer
Answer a page call, turning it into a normal call.
· AutCB
Set an automatic callback on the user that you have called but who has not answered. When they next end a call,
the telephone system will call you and when answered, will automatically make a call to the user.
· Complete
Complete the transfer of a held call. A Cancel option is also shown which will end the transfer attempt.
· Dir
Access the directory in order to select a number by name.
· Drop
End the call.
· Ignore
Quiet the ringer for the current alerting call. The call will continue alerting until either answered or it goes to
voicemail.
· Pickup
Answer the call that is held or alerting another user.
· ToVM
Send an alerting call to your voicemail.
En-Bloc Dialing
By default, when you start dialing a number on your phone, the phone immediately connects to the telephone system and
starts passing the digits you dial to the phone system. You cannot correct the digits you have already dialed except by
ending the call and starting again. Also if you pause dialing for too long the phone system may think that you have
finished dialing and will attempt to connect the call using only the digits you have completed dialing so far.
En-bloc dialing allows you to compose and edit the number to dial on your phone's display before it is sent to the phone
system to be dialed.
Through the phone's menus you can select whether you want to use traditional or en-bloc dialing when making calls. Your
chosen setting is then applied whenever you are using a phone that supports en-bloc dialing.
Dialing a Number Using En-Bloc Mode
1. With no connected call on the phone, start dialing. Do not lift the handset or select headset or speaker before
dialing.
2.You can use the right arrow key to delete the previous digit dialed if you need to correct the number.
3.When you have completed the number as required, you can select how you want to make the call.
· Lift the handset to start a call using the handset.
· Pressing the Call soft key or OK button to start the call using the phone's default handsfree audio path
(speaker or headset). You can also press one of your idle call appearance to make the call using that
appearance.
· Press the Headset button to start the call on a headset connected to your phone.
· Press the Speaker button to start the call on your phone's handsfree speaker.
Enabling/Disabling En-Bloc Dialing
You can enable or disable your en-bloc dialing setting through the phone's Features menu.
1. Press the Features soft key if shown.
· To access the menu during a call, press the right arrow key or press the PHONE key and then press
the Features soft key.
2.Use the up and down arrow keys to scroll the display to the option Call Settings.
3. Press the Select soft key or the OK button or the right arrow key.
4.Use the up and down arrow keys to scroll the display to the option En-Bloc Dial.
5.Use the left and right arrow keys to change the setting or use the indicated soft key.
A telecommunications service provider or TSP is a type of communications service provider that has traditionally provided telephone and similar services. This category includes incumbent local exchange carriers, competitive local exchange carriers, and mobile wireless communication companies.
While some people use the terms "telecom service provider" and "communications service provider" interchangeably, the term TSP generally excludes Internet service providers (ISPs), cable companies, satellite TV, and managed service providers.
TSPs provide access to telephone and related communications services. In the past, most TSPs were government owned and operated in most countries, due to the nature of capital expenditure involved in it. But today there are many private players in most regions of the world, and even most of the government owned companies have been privatized.
The deregulation or privatization of telecom service providers first happened in the United States with the breakup of the Bell System.
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The New York Telephone Company (NYTel) was organized in 1896, taking over the New York City operations of the American Bell Telephone Company.
The Telephone Company of New York was formed under franchise in 1876 to rent telephone instruments to users, who were expected to provide wires to connect them, for example from factory to office. Such connections already existed for private telegraphs, and the new invention promised to save the cost of hiring a private telegraph operator. Manufacturers of steel wire for the Brooklyn Bridge then under construction were especially prominent among the customers under this scheme, using their own product.
Broadway festooned with wires, 1885
Western Union subsidiaries, including Atlantic & Pacific Telegraph, Gold and Stock Telegraph, and American Speaking Telephone, based their New York and San Francisco operations on the telephone exchange principle and thus were larger and more advanced than the local Bell operations. Under the November 1879 settlement of the Elisha Gray patent infringement lawsuit, Western Union handed over its telephone operations to National Bell Telephone, which then renamed itself American Bell Telephone. The merged local company was called the Metropolitan Telephone and Telegraph Company.[1] In 1896 the operations of Metropolitan Telephone and Telegraph Company and the Westchester Telephone Company (which served northern suburban areas, including parts of then-Westchester County which subsequently were incorporated into New York City as the Borough of The Bronx) were consolidated under the name of the New York Telephone Company.[2]
New York and New Jersey Telephone Company building
The New York and New Jersey Telephone Company, a Bell licencee serving Long Island and Staten Island, was broken up and its New York properties merged with the New York company as the City and Suburban Telephone Company in 1897.[3] American Telephone and Telegraph (AT&T) eventually acquired a controlling interest and restored the New York Telephone name.
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Lg-Ericsson LDK-60 Auto-Attendant Greetings recording.
Operation
To record System Greetings from Attendant;
1. Press the [TRANS/PGM] button and dial ‘0 6’.
2. Dial the desired announcement number (001 ~ 070). The recording instruction
“Press the # key to record.” plays followed by any previous recording for the
announcement.
3. Dial ‘#’ and start recording after the beep, or to record external music dial ‘*’ to hear
the external source then ‘#’ to record external music
4. Press the [HOLD/SAVE] button to stop and store the recording.
To delete a System Greetings from Attendant,
1. Press the [TRANS/PGM] button.
2. Dial the code ‘0 6’.
3. Dial the appropriate message number, the recording is played.
4. Press the [SPEED] button while the message is playing.
To record a greeting from remote CCR access;
1. Dial the digit assigned for Remote record access in the CCR Table.
2. Dial the System Attendant Authorization code
3. Dial the System Greeting number (00~70) and follow the recording instructions
4. Dial ‘#’ to start recording.
5. Press the ‘#’ to save the recording
No matter whether you’re putting together a small home network, or maintaining a major network in your office, you’ll need network cables. The most commonly used type is Category 5 (short: Cat5), which supports speeds up to 100 Mb/s (Megabits per second). You can either go buy Cat 5 cable in the store, or you can make it yourself.
If you decide to buy it in the store, you’ll pay a premium price for the convenience, but if you only need 2 or three cables and don’t foresee the need for more in the near future, or need a lot of cables right away and don’t have the time to make them yourself, then this is probably the way to go.
If you decide to make your own Cat 5 cable, you’ll save a lot of money in the long run, as buying rolls of cable, a baggie of RJ-45 connectors, and the necessary tools will be a lot cheaper and pay for itself in a short period of time if you have an ongoing need.
Cat 5 cable – you can buy a 1000 feet roll of Cat 5 cable at computer stores and industry supply houses for somewhere between 6 and 10 cents a foot, depending on the quality. Don’t be cheap, get the decent quality stuff. You don’t want to end up with network problems due to bad cables. Check to make sure that the color-coding on the wires is easily recognizable.
Also pay attention to the difference between solid and stranded wire cable. Solid wire cable means that each one of the 8 wires inside the cable consists of one solid copper alloy wire. Solid wire cable is usually used for wiring inside walls as it does not flex very easily and is intended for wires that will never move. It has better conductivity than stranded cable, which means you can run ethernet over farther distances with solid core.
Stranded wire cable means that each one of the 8 wires inside the cable consists of a few dozen very fine hair-like strands that bend and flex very easily. Stranded wire cable is usually used for making patch cables because of its flexibility (the wires won’t break as easily from being moved around and twisted frequently).
RJ-45 connectors – They usually come in bags of 50, 100 etc. and cost less than a quarter each. Pay attention to the type of RJ-45 connector you get and make sure it is intended for the type of Cat5 wire you’re using. There are two different kind of RJ-45 connectors, depending on whether you use them with solid or stranded wire cable as mentioned above. Using the wrong kind with the wrong cable will most likely result in a bad connection.
Crimping tool – While this is the expensive part of making your own cables, it’s only a one-time startup cost. They run anywhere from 10 to 50 bucks depending on the quality and features. Keep in mind that the crimpers will pay for themselves after you make a few cables. A good crimping tool has a pair of wire cutters built in, as well as a blade to strip insulation. It also might support crimping of other connectors such as RJ-11.
About the Cable:
You can find bulk supplies of ethernet cable at many computer stores or most electrical or home centers. You want UTP (Unshielded Twisted Pair) ethernet cable of at least Category 5 (Cat 5). Cat 5 is required for basic 10/100 functionality, you will want Cat 5e for gigabit (1000BaseT) operation and Cat 6 or higher gives you a measure of future proofing. You can also use STP (Shielded Twisted Pair) for extra resistance to external interference but I won't cover shielded connectors. Bulk ethernet cable comes in many types, there are 2 basic categories, solid and braided stranded cable. Stranded ethernet cable tends to work better in patch applications for desktop use. It is more flexible and resilient than solid ethernet cable and easier to work with, but really meant for shorter lengths. Solid ethernet cable is meant for longer runs in a fixed position. Plenum rated ethernet cable must be used whenever the cable travels through an air circulation space. For example, above a false ceiling or below a raised floor. It may be difficult or impossible to tell from the package or labelling what type of ethernet cable it is, so peal out an end and investigate.
Here is what the internals of the ethernet cable look like:
Internal Cable Structure and Color Coding
Inside the ethernet cable, there are 8 color coded wires. These wires are twisted into 4 pairs of wires, each pair has a common color theme. One wire in the pair being a solid or primarily solid colored wire and the other being a primarily white wire with a colored stripe (Sometimes ethernet cables won't have any color on the striped wire, the only way to tell which is which is to check which wire it is twisted around). Examples of the naming schemes used are: Orange (alternatively Orange/White) for the solid colored wire and White/Orange for the striped cable. The twists are extremely important. They are there to counteract noise and interference. It is important to wire according to a standard to get proper performance from the ethernet cable. The TIA/EIA-568-A specifies two wiring standards for an 8-position modular connector such as RJ45. The two wiring standards, T568A and T568B vary only in the arrangement of the colored pairs. Tom writes to say "...sources suggest using T568A cabling since T568B is the AT&T standard, but the US Government specifies T568A since it matches USOC cabling for pairs 1 & 2, which allows it to work for 1/2 line phones...". Your choice might be determined by the need to match existing wiring, jacks or personal preference, but you should maintain consistency. I've shown both below for straight through cabling and just T568B for crossover cabling.
About Modular Connector Plugs and Jacks:
The 8P8C modular connectors for Ethernet are often called RJ45 due to their physical ressemblance. The plug is an 8-position modular connector that looks like a large phone plug. There are a couple variations available. The primary variation you need to pay attention to is whether the connector is intended for braided or solid wire. For braided/stranded wires, the connector has sharp pointed contacts that actually pierce the wire. For solid wires, the connector has fingers which cut through the insulation and make contact with the wire by grasping it from both sides. The connector is the weak point in an ethernet cable, choosing the wrong one will often cause grief later. If you just walk into a computer store, it's nearly impossible to tell what type of plug it is. You may be able to determine what type it is by crimping one without a cable.
Modular connector jacks come in a variety styles intended for several different mounting options. The choice is one of requirements and preference. Jacks are designed to work only with solid ethernet cable. Most jacks come labeled with color coded wiring diagrams for either T568A, T568B or both. Make sure you end up with the correct one.
Here is a wiring diagram and pin out:
Modular Connector Plug and Jack Pin Out
Ethernet Cable Pin Outs:
There are two basic ethernet cable pin outs. A straight through ethernet cable, which is used to connect to a hub or switch, and a crossover ethernet cable used to operate in a peer-to-peer fashion without a hub/switch. Generally all fixed wiring should be run as straight through. Some ethernet interfaces can cross and un-cross a cable automatically as needed, a handy feature.
Standard, Straight-Through Wiring Diagram(both ends are the same):
RJ45 Pin # Wire Color
(T568A) Wire Diagram
(T568A) 10Base-T Signal
100Base-TX Signal 1000Base-T Signal
1 White/Green Transmit+ BI_DA+
2 Green Transmit- BI_DA-
3 White/Orange Receive+ BI_DB+
4 Blue Unused BI_DC+
5 White/Blue Unused BI_DC-
6 Orange Receive- BI_DB-
7 White/Brown Unused BI_DD+
8 Brown Unused BI_DD-
Straight-Through Ethernet Cable Pin Out for T568A
RJ45 Pin # Wire Color
(T568B) Wire Diagram
(T568B) 10Base-T Signal
100Base-TX Signal 1000Base-T Signal
1 White/Orange Transmit+ BI_DA+
2 Orange Transmit- BI_DA-
3 White/Green Receive+ BI_DB+
4 Blue Unused BI_DC+
5 White/Blue Unused BI_DC-
6 Green Receive- BI_DB-
7 White/Brown Unused BI_DD+
8 Brown Unused BI_DD-
Straight-Through Ethernet Cable Pin Out for T568B
Crossover Cable Wiring Diagram(T568B):
RJ45 Pin # (END 1) Wire Color Diagram End #1 RJ45 Pin # (END 2) Wire Color Diagram End #2
1 White/Orange 1 White/Green
2 Orange 2 Green
3 White/Green 3 White/Orange
4 Blue 4 White/Brown
5 White/Blue 5 Brown
6 Green 6 Orange
7 White/Brown 7 Blue
8 Brown 8 White/Blue Crossover Ethernet Cable Pin Outs
+Note: The crossover ethernet cable layout is suitable for 1000Base-T operation, all 4 pairs are crossed.
How to wire Ethernet Patch Cables:
Strip off about 2 inches of the ethernet cable sheath.
Untwist the pairs - don't untwist them beyond what you have exposed, the more untwisted cable you have the worse the problems you can run into.
Align the colored wires according to the wiring diagrams above.
Trim all the wires to the same length, about 1/2" to 3/4" left exposed from the sheath.
Insert the wires into the RJ45 plug - make sure each wire is fully inserted to the front of the RJ45 plug and in the correct order. The sheath of the ethernet cable should extend into the plug by about 1/2" and will be held in place by the crimp.
Crimp the RJ45 plug with the crimper tool.
Verify the wires ended up the right order and that the wires extend to the front of the RJ45 plug and make good contact with the metal contacts in the RJ45 plug
Cut the ethernet cable to length - make sure it is more than long enough for your needs.
Repeat the above steps for the second RJ45 plug.
How to wire fixed Ethernet Cables:
Run the full length of ethernet cable in place, from endpoint to endpoint, making sure to leave excess.
At one end, cut the wire to length leaving enough length to work, but not too much excess.
Strip off about 2 inches of the ethernet cable sheath.
Align each of the colored wires according to the layout of the jack.
Use the punch down tool to insert each wire into the jack.
Repeat the above steps for the second RJ45 jack.
If an ethernet cable tester is available, use it to verify the proper connectivity of the cable. That should be it, if your ethernet cable doesn't turn out, look closely at each end and see if you can find the problem. Often a wire ended up in the wrong place or one of the wires is making no contact or poor contact. Also double check the color coding to verify it is correct. If you see a mistake or problem, cut the end off and start again. A ethernet cable tester is invaluable at identifying and highlighting these issues.
When sizing ethernet cables remember that an end to end connection should not extend more than 100m (~328ft). Try to minimize the ethernet cable length, the longer the cable becomes, the more it may affect performance. This is usually noticeable as a gradual decrease in speed and increase in latency.
Notes:
Power over Ethernet (PoE):
Power over Ethernet has been implemented in many variations before IEEE standardized 802.3af. 802.3af specifies the ability to supply an endpoint with 48V DC at up 350mA or 16.8W. The endpoint must be capable of receiving power on either the data pairs [Mode A] (often called phantom power) or the unused pairs in 100Base-TX [Mode B]. PoE can be used with any ethernet configuration, including 10Base-T, 100Base-TX or 1000Base-T. Power is only supplied when a valid PoE endpoint is detected by using a low voltage probe to look for the PoE signature on the endpoint. PoE power is typically supplied in one of two ways, either the host ethernet switch provides the power, or a "midspan" device is plugged in between the switch and endpoints and supplies the power. No special cabling is required.
RJ45 Pin # Wire Color
(T568A) Wire Diagram
(T568A) 10Base-T Signal
100Base-TX Signal PoE
1 White/Green Transmit+ Mode A +
2 Green Transmit- Mode A +
3 White/Orange Receive+ Mode A -
4 Blue Unused Mode B +
5 White/Blue Unused Mode B +
6 Orange Receive- Mode A -
7 White/Brown Unused Mode B -
8 Brown Unused Mode B -
Power over Ethernet Power Delivery
Protocol Details:
Symbol Encoding Symbol Rate (Mbaud) Data Encoding Data Bits per Symbol Pairs per Channel Pairs Used Minimum Cable Category
10BaseT Manchester 10 None 1 1 2 3
100BaseT4 Multi-level, 2T/Hz 25 8B6T 8/6 3 4 3
100BaseTX MLT-3 125 4B5B 4/5 1 2 5
100BaseT2 PAM5x5 (2D-PAM5) 25 None 2 2 2 3
1000BaseT 4D-PAM5 125 None 2 4 4 5e (5)*
10GBase-T DSQ128 (2D-PAM16) 800 LDPC(1723,2048), 64B/65B, CRC8 3.125 4 4 6a (5e, 6)+
*Designed to work on most Cat 5 ethernet cable, Cat 5e specifications ensure 1000Base-T operation
+Reduced range when used with Cat 5e or Cat 6, Cat 6a supports the full 100m range
Cable Category Details:
Cable Category Rated Frequency Bandwidth (MHz) Common Uses
1 None Telephone Wiring
2 1 Telephone Wiring
3 16 Telephone Wiring, 10Base-T
4 20 Token-Ring, 10Base-T
5 100 100Base-TX, 10Base-T
5e 100 1000Base-T, 100Base-TX
6 250 1000Base-T, 100Base-TX
6a 500 10GBase-T
7 600 10GBase-T
7a 1000
Increasing category levels are backward compatible.
Manufacturers will often test and certify their ethernet cable well beyond the standards.
When planning the move or upgrade of your organization's network infrastructure, a number of important considerations must be taken into account before you decide to contact a qualified network cabling & wiring installer. Regardless of which vendor you choose, all will require some basic information about your new facilities, as well as your current and future technology requirements. This article provides you with some network cabling and data wiring basics to help inform you of the issues that are crucial to a successful network cabling & wiring implementation: one that meets your organization's technology needs, deadline and your budget.
What to Expect in Your Initial Conversation with a Cabling Installer
When you do get to the point where you're talking with a voice / data cabling contractor, you will invariably be asked some or all of the following questions:
When will you be moving? If moving within the next 60 days, have you already set up your T1 or phone lines with your telecommunications provider? This is a very important aspect of an office move that too often gets overlooked. Many cabling installers have been contacted by persons who are in charge of moving an office in two weeks, only to realize that their telecommunications company requires 45 days notice to install a new T1 line. Be sure that you've made arrangements with your telecommunications provider well in advance of your move.
How many voice & data drops will you need. A "drop" is basically one run of cable from a starting point (usually the wiring closet or server room) to the end point (usually an office or cubicle). Remember that for each office, cubicle or workstation, you will generally need one drop for the phone line, and one for the computer. You should also take into account drops that are required for things like dedicated network printers and fax machines.
What type of construction is your new office space? Is it a hard cap ceiling (i.e. like a ceiling in a typical house) or a drop ceiling (also called acoustic ceiling). Drop ceilings are typically much easier to work with as they offer easier access to run cables through.
Will the new space require plenum or non-plenum cabling? The answer to this will depend on the type of construction used in the new location. If your cabling will need to run above a ceiling that is also used as a space for the circulation of air in a heating, air-conditioning and ventilation system (plenum space), then you will be required to use plenum-rated cable. Plenum cable is jacketed with a fire retardant plastic jacket of either a low-smoke polyvinyl chloride (PVC) or a fluorinated ethylene polymer (FEP), which limit the amount of toxic fumes in the event of a fire. Plenum cabling costs slightly more than non-plenum wiring, but it's necessary to maintain code compliance.
Will you be moving an existing phone system? This is a question that may or may not be asked, depending upon whether the cabling installer is capable of moving the type of phone system that your office uses. It may be that they can do this for you as part of the cost of wiring the new location, or they may sub-contract this out to another company that specializes in the type of phone equipment your office uses.
What to Expect During Your Site Survey
Once you've located one or more cabling contractors, the next step will be for them to schedule a visit to the new location (a site survey). This is usually a free visit where the cabling professional will assess the environment and layout of the new office space in order to come up with a price quote. Following are some things you should be prepared with to make the visit go smoothly and quickly:
Make sure you or someone will be at the new location with keys to the new space and to the MPOE (minimum point of entry).
If applicable, make sure that building managers or security officers at the new location have been notified that you and a 3rd party vendor will be accessing the new location.
Have a floor plan of the proposed office space. This is generally something that will be provided to someone in your organization by your space planner, cubicle company or designer.
Once in the new location, a cabling installer will be looking at several things to help him or her provide you with a quote. Specifically, a voice/data network cabling installer will be looking at or verifying:
The type of construction in use.
Location and appropriateness of the server room and/or wiring closet.
Measuring distances of the various cable runs
Determining whether an IDF (intermediate distribution point) will be required. For larger spaces, or spaces containing many company divisions, it is often necessary or beneficial to have multiple wiring closets to separate logical divisions in a network, or to extend a network beyond 300 ft from the MDF (main distribution point, usually the main wiring closet or server room).
Determining whether any special cabling will be required, such as fiber optic to connect remote IDFs, or CAT6 over CAT5e for spaces that might cause interference in data transmissions.
Once a cabling professional has been able to physically survey your new or existing location, they will then take the information they've gathered to provide you with a quote. It's a good idea to get multiple quotes from different vendors, as pricing can sometimes vary considerably depending upon the overhead and current workload of a particular cabling installation company.
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A telephone line or telephone circuit (or just line or circuit within the industry) is a single-user circuit on a telephone communication system. Typically this refers to the physical wire or other signaling medium connecting the user's telephone apparatus to the telecommunications network, and usually also implies a single telephone number for billing purposes reserved for that user.
These wires were typically copper, although aluminium has also been used, and were carried in balanced pairs separated by about 25 cm (10") on poles above the ground, and later as twisted pair cables. Modern lines may run underground, and may carry analog or digital signals to the exchange, or may have a device that converts the analog signal to digital for transmission on a carrier system.
In most cases, two copper wires (tip and ring) for each telephone line run from a home or other small building to a local telephone exchange. There is a central junction box for the building where the wires that go to telephone jacks throughout the building and wires that go to the exchange meet and can be connected in different configurations depending upon the subscribed telephone service. The wires between the junction box and the exchange are known as the local loop, and the network of wires going to an exchange, the access network.
Most houses in the U.S. are wired with 6-position modular jacks with four conductors wired to the house's junction box with copper wires. Those wires may be connected back to two telephone lines at the local telephone exchange, thus making those jacks RJ14 jacks. More often, only two of the wires are connected to the exchange as one telephone line, and the others are unconnected. In that case, the jacks in the house are RJ11.
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Planning an Office Move - an IT Perspective
Moving an office is a daunting undertaking that, if improperly planned, can add unnecessary expense and lost productivity. From an IT consultant or network administrator's perspective, an office move involves far more than simply moving physical objects from one location to another. Since most problems arise once the move nears completion, plenty of planning should go into the move as early as possible so that the actual move is as seamless as possible. This article offers a summary of the issues you should consider to help you plan an office move that stays within your budget and deadline.
While there are infrastructure management consulting firms that specialize in evaluating a new location, determining shortcomings, and ultimately implementing solutions, these services can be quite costly and are not often available in smaller markets. As the IT Consultant, Network Administrator, or all around tech person in your office, the details of the move may fall to you. And while this article is not intended to be an exhaustive list or tutorial on how to institute your move, a few general principles and tips can go a long way towards keeping you, your co-workers, and your bottom line happy.
When planning an office move, especially from an IT and network infrastructure perspective, there are three basic considerations:
What are your office's current technology needs?
What are your future technology and infrastructure needs?
What is your budget?
First and foremost, be aware of the details of the new location's voice and data network infrastructure, relative to your current and future needs. While your office manager or some other person in charge of moving may be proud of the fact that he/she has found a great deal on a new office space, it is of utmost importance that you, as the IT person, be aware of what you're moving into.
From a network cabling / IT perspective, it pays to take careful stock of the new location. If you're a growing multimedia company moving into a space previously occupied by a financial services firm, be aware that the network infrastructure of the pervious tenants may not be sufficient for your company's needs. The previous company may have been content using a network rated at 100 Mbps for their 20 employees (CAT 5), but even only 10 employees in a multimedia design firm will likely have far more demanding bandwidth requirements than 20 people in a financial services firm - which could require a complete re-wire of the entire office.
Secondly, make careful note of the the physical layout of the new location, paying particular attention to the location of voice & data network jacks, as well as electrical outlets. Some property managers can make detailed plans and schematics available to you, which can be an invaluable resource. If not, you should carefully measure each room in the new location, and reduce all rooms/areas to a diagram. It should be as accurate as possible. You should note on the diagram as precisely as possible how the existing infrastructure is laid out. Include power outlets, and existing network and phone outlets.
The main idea here is to give you a visual sense of where, physically, the puzzle pieces of your office will fit. It is one thing to imagine it in your head or to make a general, rough sketch, but finding out on moving day that a space you had intended for a network printer does not have a network cabling jack or the correct typer of power outlet could cause you uncessessary headaches. Try different configurations and consult with your co-workers and staff for input. Once satisfied, consider how your plan relates to the existing infrastructure.
Remember that for a fully wired office, you will need power and network access for each computer or device, as well as sufficient power outlets and telephone jacks. Note any area where coverage is lacking. Depending on how you see your office expanding, also consider future uses for areas. If a wall is going to be empty, could there conceivably be a desk there at some point? Or a network printer, scanning or CD duplication system? Even if it is unlikely, it is wise to have additional network wiring and access points run to currently unused areas. Adding an additional few feet of wire now is much cheaper than expanding later.
If your office will be hosting one or more servers, you must also take into consideration the location of the future server room. Will the future location accomodate the number of servers in your office? Will it require new data drops to be installed? Is it properly air conditioned and, if not, can it be fitted with air conditioning?
With respect to running network and phone cables throughout the office, there are some important considerations. It may seem an obvious point, but one that many seem to neglect: you should get installers, network professionals, and anyone else who you may need to pay to implement your plan engaged as early as possible. Get a range of quotes, and consult with them fully and completely while planning your new office. Be receptive to their ideas and suggestions, but do not be over-sold or misunderstood. Miscommunications, misunderstandings and vague instructions ultimately cost you money. The initial preparatory thought and work you have done to consider your present and future needs, coupled with your budget, should help them understand your expectations.
What is VOIP?
This article introduces the reader to the basics of VOIP, or Voice Over Internet Protocol. The VOIP tutorial attempts to answer, in layman's terms, common questions such as how does VOIP work, what are the benefits and drawbacks of VOIP, and what are the infrastructure requirements to implementing a VOIP solution.
Historically, phone calls used a network made up of copper wires and switches that created a circuit between the caller and the person being called. This technology was mature and fairly reliable, but inefficient. Thousands and thousands of copper wires had to be run from house to house, neighborhood to neighborhood, city to city, country to country - and continent to continent! There had to be a pair of copper wires for every call that needed to go from one place to another.
The modern solution to this problem uses data networks that allow information - like your audio conversation - to be broken up into packets and shipped over a shared network link. This is much more efficient for many reasons, but we'll talk about two of them here. The first is utilization. If your neighbor's teenager calls his girlfriend and they hold the phone in silence, very little of the phone system's capacity is actually used. In the old, circuit-switched scenario, two copper wires are used for a phone call, whether anyone's talking or not. The second efficiency is one of infrastructure. Instead of building two parallel networks, one for data and one for voice, we can unify the two networks and create a single network that costs considerably less to build out than the dual networks we were building before.
This can scale to businesses today. If you use a PBX and VOIP in your business, you cable for data exclusively. You increase the size and capacity of your data network, but maintaining one network with more bandwidth is less expensive than maintaining two networks. Furthermore, if you have multiple offices and you maintain a data link between them, you can keep all of your phone service 'inside' your network, where you control configuration and security. Your phone service will go to the public phone network only when you connect a call to a phone outside of your VOIP network.
Another business benefit of VOIP over typical phone solutions is administration. The number is assigned to the phone, not the wall jack, so you issue a phone to an employee, and it works wherever they plug it in. With modern VOIP PBX solutions, you have significant administrative control over things like who your employees can call, when they can call, how long they can talk, who can call them - the range of control can be amazing, depending on your vendor.
All of this results in a lower overall cost of ownership for VOIP in many cases. This isn't a generic result, and there are many variables, but for many offices VOIP can cut costs dramatically. But you must remember that this also places your voice services on your data network. Failure of a network element isolates both data and voice service. This is generally uncommon, but you cannot ignore the fact that losing a switch, for instance, will make it impossible for people on that switch to call and report the outage.
Another thing you have to consider is whether your data network is robust enough for the data load your VOIP service will place on it. If you have high latency or low throughput segments in your network, VOIP will make this painfully clear. Make sure you understand the performance of your network and the bandwidth requirements of your VOIP solution. A company that has only a single voice call active at a time, on average, has completely different VOIP and bandwidth needs from a company that does telemarketing, for instance, or a customer service call center. Make sure you discuss these issues with any prospective VOIP vendor you work with, so that you don't find out after you implement your VOIP solution that you must now upgrade your data network to support it.
VOIP is the future, there's little doubt about that. Data networks will subsume (already have, really) voice communication, and switched circuits are only virtual even now. It's a technology that can be of great benefit to many companies, and if you're thinking of putting in a PBX of whatever scale, it's certainly a solution you should consider, and if you keep all of the requirements in mind, VOIP might just be the right solution for your company now, rather than tomorrow.
What is VOIP?
This article introduces the reader to the basics of VOIP, or Voice Over Internet Protocol. The VOIP tutorial attempts to answer, in layman's terms, common questions such as how does VOIP work, what are the benefits and drawbacks of VOIP, and what are the infrastructure requirements to implementing a VOIP solution.
Historically, phone calls used a network made up of copper wires and switches that created a circuit between the caller and the person being called. This technology was mature and fairly reliable, but inefficient. Thousands and thousands of copper wires had to be run from house to house, neighborhood to neighborhood, city to city, country to country - and continent to continent! There had to be a pair of copper wires for every call that needed to go from one place to another.
The modern solution to this problem uses data networks that allow information - like your audio conversation - to be broken up into packets and shipped over a shared network link. This is much more efficient for many reasons, but we'll talk about two of them here. The first is utilization. If your neighbor's teenager calls his girlfriend and they hold the phone in silence, very little of the phone system's capacity is actually used. In the old, circuit-switched scenario, two copper wires are used for a phone call, whether anyone's talking or not. The second efficiency is one of infrastructure. Instead of building two parallel networks, one for data and one for voice, we can unify the two networks and create a single network that costs considerably less to build out than the dual networks we were building before.
This can scale to businesses today. If you use a PBX and VOIP in your business, you cable for data exclusively. You increase the size and capacity of your data network, but maintaining one network with more bandwidth is less expensive than maintaining two networks. Furthermore, if you have multiple offices and you maintain a data link between them, you can keep all of your phone service 'inside' your network, where you control configuration and security. Your phone service will go to the public phone network only when you connect a call to a phone outside of your VOIP network.
Another business benefit of VOIP over typical phone solutions is administration. The number is assigned to the phone, not the wall jack, so you issue a phone to an employee, and it works wherever they plug it in. With modern VOIP PBX solutions, you have significant administrative control over things like who your employees can call, when they can call, how long they can talk, who can call them - the range of control can be amazing, depending on your vendor.
All of this results in a lower overall cost of ownership for VOIP in many cases. This isn't a generic result, and there are many variables, but for many offices VOIP can cut costs dramatically. But you must remember that this also places your voice services on your data network. Failure of a network element isolates both data and voice service. This is generally uncommon, but you cannot ignore the fact that losing a switch, for instance, will make it impossible for people on that switch to call and report the outage.
Another thing you have to consider is whether your data network is robust enough for the data load your VOIP service will place on it. If you have high latency or low throughput segments in your network, VOIP will make this painfully clear. Make sure you understand the performance of your network and the bandwidth requirements of your VOIP solution. A company that has only a single voice call active at a time, on average, has completely different VOIP and bandwidth needs from a company that does telemarketing, for instance, or a customer service call center. Make sure you discuss these issues with any prospective VOIP vendor you work with, so that you don't find out after you implement your VOIP solution that you must now upgrade your data network to support it.
VOIP is the future, there's little doubt about that. Data networks will subsume (already have, really) voice communication, and switched circuits are only virtual even now. It's a technology that can be of great benefit to many companies, and if you're thinking of putting in a PBX of whatever scale, it's certainly a solution you should consider, and if you keep all of the requirements in mind, VOIP might just be the right solution for your company now, rather than tomorrow.
Planning an Office Move - an IT Perspective
Moving an office is a daunting undertaking that, if improperly planned, can add unnecessary expense and lost productivity. From an IT consultant or network administrator's perspective, an office move involves far more than simply moving physical objects from one location to another. Since most problems arise once the move nears completion, plenty of planning should go into the move as early as possible so that the actual move is as seamless as possible. This article offers a summary of the issues you should consider to help you plan an office move that stays within your budget and deadline.
Cat5 vs Cat5e vs Cat6 - Which Should You Use?
This article discusses primary differences between the various types of computer and telephone (CAT) cabling available, specifically the difference between CAT5, CATe and CAT6. In a nutshell, the primary differences boil down to differences in the way each conveyance media handles network support, crosstalk, and bandwidth.
Cat5 vs Cat5e
Network support - CAT 5 cable will support 10BASE-T and 100BASE-T network standards, that is it supports networks running at 10 Mbps or 100 Mbps. CAT 5e is an enhanced version of Cat5 that adds specifications for crosstalk (see below). Cat5e cable is completely backwards compatible with Cat5, and can be used in any application in which you would normally use Cat5 cable. However, the added specifications of Cat5e enable it to support Gigabit Ethernet (1000BASE-T), or networks running at 1000 Mbps.
Crosstalk - Crosstalk is the "bleeding" of signals between one cable into another, due to a process called induction. This effect can result in slow network transfer speeds, and can even completely block the transfer of signals over the cable. Cat5e cable has been improved over Cat5 cable in this respect, and crosstalk has been greatly reduced.
Bandwidth - The bandwidth of a given conveyance media is essentially it's information carrying capacity. The greater the bandwidth of a system, the faster it is able to push data across a network. Cat5 is rated at 100Mhz while Cat5e is rated at 350Mhz. This coupled with other more stringent specifications makes Cat5e ideally suited for networks which plan to operate at Gigabit Ethernet speeds.
Bottom Line: If you plan on to implement Gigabit Ethernet, go with Cat5e. Also, the small increase in price of Cat5e over Cat5 is more than made up for by "future proofing" your network's cabling infrastructure.
Cat5e vs Cat6
There is a great deal of debate among people about whether new cabling installations should use Cat5e or Cat6. Many people incorrectly assume that by running Cat6 they will then have a Gigabit Ethernet. However, in order to achieve true Gigabit Ethernet speeds, every single component on a network must be gigabit rated, such as the switches, hubs and network interface cards. This isn't to say that there aren't differences between Cat5e and Cat6, however. The general difference between category 5e and category 6 is in the transmission performance. While Cat5e can support gigabit speeds, Cat6 is certified to handle gigabit Ethernet. Additionally, the Cat6 specification is better suited toward environments that are generally unfriendly to twisted pair cabling. This includes areas that have lots of interference from things like power lines, lights, and manufacturing equipment. Still, for most applications, Cat5e is perfectly suitable and preferable to Cat6: it is more economical and performs almost as well. However, if you can be certain that all the components on your network are gigabit rated, and the volume of the data being transmitted calls for certified gigabit performance, then Cat6 is the way to go.
Programming the UNIVERGE SV8100
Programming the UNIVERGE SV8100 2
SECTION 1 PROGRAMMING YOUR SYSTEM
The information contained in this chapter provides the information
necessary to properly program your UNIVERGE UNIVERGE SV8100
system.
The programming blocks are organized into the following programming
modes.
Table 2-1 Programming Modes
Program Number : Program Name
Program 10 : System Configuration Setup
Program 11 : System Numbering
Program 12 : Night Mode Setup
Program 13 : Abbreviated Dialing
Program 14 : Trunk, Basic Setup
Program 15 : Extension, Basic Setup
Program 16 : Department Group Setup
Program 20 : System Option Setup
Program 21 : Outgoing Call Setup
Program 22 : Incoming Call Setup
Program 23 : Answer Features Setup
Program 24 : Hold/Transfer Setup
Program 25 : VRS/DISA Setup
Program 26 : ARS Service
Program 30 : DSS/DLS Console Setup
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