Card Readers for up to 250 Apartments or Offices
The C-4000 converts any four touch tone phones into multi-number auto dialers that will store up to 250 tele- phone numbers in non-volatile memory. Use with Viking’s K-1700-3 or K-1900-8 phones to provide vandal resistant handsfree or handset communication from entry points to apartments or offices.
When a call initiated by the C-4000 is answered by an apartment or business tenant, a built-in contact closure may be activated to control an electric gate or door strike.
Up to 250 entry codes may also be programmed provid- ing tenants with keyless entry or optional PROX-1 Card Readers may be added for Proxy card entry.

The C-4000 can be programmed locally or remotely using a standard Touch Tone phone. The C-4000 has built-in user dialing restriction to help prevent unauthorized calls and toll fraud.
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• RS-232 Port for programming via a PC
• Remote or local Touch Tone programmable
• Supports 4 entry points
• Supports 4 Wiegand type card readers
• Compatible with Viking’s vandal resistant K-1700-3, K-1900-8 or any Touch Tone phone
• Non-volatile memory (no batteries required)
• Stores 250 tenant Touch Tone phone numbers and 250 entry codes
• Programmable tenant’s relay activation code
• Programmable Master entry code & Maintenance Personnel entry codes
• Programmable call timer
• Normally open and normally closed relay contacts for controlling door strikes, magnetic locks, gates, etc.
• Touch Tone toll restriction
• Allows 911 and 311 outside calls (Programmable)
• LOG BUS data output for logging entry events
PPhhoonnee......771155..338866..88886611 iinnffoo@@vviikkiinnggeelleeccttrroonniiccss..ccoomm hhttttpp::////wwwwww..vviikkiinnggeelleeccttrroonniiccss..ccoomm
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• Complete entry system to service 4 entry points when used with these Viking products:
- K-1700-3 Handsfree Speaker Phone (DOD# 157) OR
- K-1900-8 Wall Phone with Handset (DOD# 362) AND
- D-Series Tenant Directories (DOD# 158) AND
- PROX-1 Proximity Card Reader (DOD# 221) OR
- PROX-2 Keypad / Proximity Card Reader (DOD# 219) OR
- HID-2 Wiegand Keypad (DOD# 199)
• Multi-tenant, gated communities
• Office parks and multi-business complexes
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Power: 120V AC/13.8V AC 1.25A, UL listed adapter provided Dimensions: 210mm x 159mm x 45mm (8.25" x 6.25" x 1.75") Shipping weight: 1.5kg (3.2 lbs)
Environmental: 0° C to 32° C (32° F to 90° F) with 5% to 95% non-condensing humidity
Talk Battery Output: 32V DC nominal DTMF dialing speed: 120ms on/100ms off Relay contact ratings: 5 Amps @ 30V DC/250V AC Maximum Wiegand Run: 305m (1000 ft) to Viking model PROX- 1 using CAT5E wire
Maximum LOG BUS Run: 1610m (5280 ft, 1 mile), 24 AWG wire Connections: (40) cage clamp screw terminals


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Remote Mailbox Access for IPO
Remote mailbox access is accessing a mailbox from any location does not match the mailbox user or hunt group's number. That includes both internal and external access.
· Remote access is only possible if the mailbox user or hunt group has a voicemail code set in the IP Office configuration.
There are a number of ways to enable remote mailbox access.
1.Direct from an Incoming Call Route
An incoming call route could be configured to enable remote access to a mailbox. The option Voicemail can be selected as the Destination and/or Night Service Destination of an Incoming Call Route.
2.Using a Short Code
A short code can be created that uses the Voicemail Collect feature but without a mailbox name specified in the Telephone Number field will trigger remote access. An example is shown below. This short code could be utilized by users on the system, as the destination in an Incoming Call Route or as the destination for a auto attendant option.
Field Contains...
Code *99
Feature Voicemail Collect Telephone Number ? Line Group Id 0
3.Via an Auto Attendant
An auto attendant can be used to enable remote access to a mailbox. A short code similar to the example could be entered as the Destination for one of the auto attendant Normal Transfer key options. For more information on AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

User Announcements AVAYA IP Office
Announcements are played to callers waiting to be answered. This includes callers being presented to hunt group members, ie. ringing, and callers queued for presentation.
· IP Office 4.0+ supports announcements using Embedded Voicemail.
· If no voicemail channel is available for an announcement, the announcement is not played. · Calls can be answered during the announcement.
· If a call is rerouted to a hunt group's Night Service Group or Out of Service Fallback Group, the announcements of the new group are applied.
· If a call overflows, the announcements of the original group are still applied, not those of the overflow group.
· For announcements to be used effectively, the hunt group's Voicemail Answer Time must be extended or Voicemail On must be unselected.
Announcement Configuration 1.Open IP Office Manager.
2.Select the user or hunt group for which announcements are required. 3.View the Announcements tab.

· Announcements On: Default = Off.
This setting enables or disables announcements.
· Wait before 1st announcement: Default = 10 seconds. Range = 0 to 9999 seconds.
This setting sets the time delay from the calls presentation, after which the first announcement should be played to the caller. If Synchronize Calls is selected, the actual wait may differ, see below.
· Flag call as answered: Default = Off.
This setting is used by the IP Office CCC and CBC applications. By default they do not regarded a call as answered until it has been answered by a person. This setting allows calls to be marked as answered once the caller has heard the first announcement. This setting is not used by the IP Office Customer Call Reporter application.
· Post announcement tone: Default = Music on hold.
Following the first announcement, you can select whether the caller should hear Music on Hold, Ringing or Silence until answered or played another announcement.
· 2nd Announcement: Default = On.
If selected, a second announcement can be played to the caller if they have still not been answered.

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Cat6 Cable is a phone and Ethernet computer cable consisting of 4 pairs intimately twisted together with either a PVC (riser) or Plenum rating. 

Cat6 Cable is the latest standard in indoor phone and computer networking cable.  It can be used in all cat3, cat5 and cat5e or enhanced applications.  It is rated up to 550 MHz making it ideal for Gigabit Ethernet connections. 

Cat6 Cable is widely used in newer building structures these days to plan for the future speed of computer and voice signals.  It can be run up to a maximum of 721 feet while still preserving its integrity.  It is worth mentioning that your performance of signal is limited to the lowest possible category cable in your system. In other words, if you have a Cat5 cable in your system, you will need to upgrade it to receive the full benefit of the faster cat6 cable.  One good part of upgrading to a Cat6 cable is you can use the standard RJ45 connectors to terminate your cable.

Another big benefit of Cat6 Cable is in its ability to limit electromagnetic noise and crosstalk of the signal.  The tightly twisted pairs and special bonding agent help insure the integrity of the signal with fewer data losses or interruptions.  A faster and more reliable signal can be critical to businesses that depend on the reliability of information technology to operate daily. 

 

Outdoor Rated Cat6 patch cables are manufactured with high quality UV (Ultra Violet) resistant PVC cable. With an Operating Temperature range of -40C to +60C (-40F to +140F), this cable handles a wide range of weather conditions, most importantly, the degrading effects of Ultra Violet rays. Booted connectors provide a secure connection every time. Cables meet EIA/TIA 568-B.2, and are UL verified to Category 6.For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

Voice and Data wiring

Cat5e is probably the most common networking cable. It is the standard for Ethernet, so almost anyone with a LAN network in their home or office will use Cat5e cables in some capacity.  The cable itself is typically an unshielded twisted-pair (UTP) cable type.  The cable jacket holds four twisted-pair copper wires and has RJ-45 connectors. The Cat5e cable is an enhancement (hence the "e") of the original Category 5 cable. These enhancements include improved performance and support of far-end crosstalk. The unshielded Cat5e is now generally recommended over the original cat5. Cat5e cables come in two different varieties: stranded and solid conductor.  At the most general level, stranded Cat5e cables are more durable and are generally used around the house or office. Solid-conductor Cat5e cables are more efficient but less durable and are generally used in installation work (within walls, ceilings, etc.). In general all Cat5e "patch cables" are stranded, while each solid conductor cable is clearly marked.   The Cat5e's terminating connector is technically an 8P8C modular connector--not an RJ-45 connector. However, the use of the term "RJ-45" is so widespread that insisting on the term "8P8C" would be pedantic at best. We adopt the standard usage of the term "RJ-45" for the connectors of Cat5e cables.     Cat6 Cable is a phone and Ethernet computer cable consisting of 4 pairs intimately twisted together with either a PVC (riser) or Plenum rating.  Cat6 Cable is the latest standard in indoor phone and computer networking cable.  It can be used in all cat3, cat5 and cat5e or enhanced applications.  It is rated up to 550 MHz making it ideal for Gigabit Ethernet connections.

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Auto Attendant Overview
The IP Office Small Office Edition, IP406 V2 and IP500 control units support embedded voicemail. This is setup by adding an Avaya embedded voicemail memory card to the control unit and then selecting Embedded Voicemail as the Voicemail Type on the System | Voicemail tab. For full details refer to the Embedded Voicemail Installation Manual.
The IP406 V2 and IP500 support up to 4 simultaneous calls to embedded voicemail services. The Small Office Edition supports up to 10 simultaneous calls to embedded voicemail depending on available voice compression channels. A call from an IP device to voicemail uses two voice compression channels on the Small Office Edition.
• For pre-IP Office 4.1 systems up to 4 auto-attendant services are supported.
• For IP Office 4.1 and higher systems up to 40 auto-attendant services are supported. Due to this increase in the number of possible auto attendant, the method of automatic short code creation for recording prompts has been amended.
In addition to basic mailbox functionality, embedded voicemail can also provide auto-attendant operation. Each auto attendant can use existing time profiles to select the greeting given to callers and then provide follow on actions relating to the key presses 0 to 9, * and #.
• Time Profiles
Each auto attendant can use up to three existing time profiles, on each for Morning, Afternoon and Evening. These are used to decide which greeting is played to callers. They do not change the actions selectable by callers within the auto attendant. If the time profiles overlap or create gaps, then the order of precedence used is morning, afternoon, evening.
• Greetings
Four different greetings are used for each auto attendant. One for each time profile period. This is then always followed by the greeting for the auto-attendant actions. By default a number of system short codes are automatically created to allow the recording of these greetings from an IP Office extension. See below.
• Actions
Separate actions can be defined for the DTMF keys 0 to 9, * and #. Actions include transfer to a specified destination, transfer to another auto-attendant transfer to a user extension specified by the caller (dial by number) and replaying the greetings.
• IP Office 4.0+ supports a Fax action. This can be used to reroute fax calls when fax tone is detected by the auto-attendant.
• Short Codes
Adding an auto attendant automatically adds a number of system short codes. These use the Auto Attend short code feature. These short codes are used to provide dialing access to record the auto attendant greetings.
• For pre-IP Office 4.1 system, 4 short codes are added for each auto attendant. These use the form AA:Name.1 where Name is the Auto Attendant name.
• For IP Office 4.1+ these take the form short code *81XX with the number "AA:.1" where N is the replaced with the auto attendant number when dialing. Four such short codes (*81XX, *82XX, *83XX and *84XX) are added, one each for the morning, afternoon, evening and menu options greetings.
• Routing Calls to the Auto Attendant
The telephone number format AA:Name can be used to route callers to an auto attendant. It can be used in the destination field of incoming call routes and telephone number field of short codes set to the Auto Attend feature.
 Configuration SettingsFor AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

Configure IP Address and Default Gateway to Interface LAN 1
After logging into the IP Office Manager, double-click the System configuration tree item and select the LAN1 tab as shown below.
• Enter IP address 44.1.1.1 in IP Address field.
• Enter 255.255.255.0 in IP Mask field.
• Click Disabled to disable the IP Office as a DHCP Server.
Click the System tab and ensure that the Licence Server IP Address is set to the PC’s IP address 44.1.1.144.
• Enter the IP address 44.1.1.144 as File Writer IP Address.
• Fill in other fields as needed.For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

 GROUP LISTENING
Description
All iPECS Phones have a built in speaker. If allowed, users may employ the speaker to monitor a call while using the handset to converse with the outside party. This enables a group of people in the room to listen to both parties in the conversation.
Operation iPECS Phone While on a call using the handset
1. Press the [SPEAKER] button, speaker activates, the speakerphone microphone will be muted while the handset is off-hook.
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BACK GROUND MUSIC
Description
An iPECS Phone can receive audio, generally music, from an internal or external source while it is idle. Music from the source is received over the speaker and will be shut-off during ringing, pages, or while the station is off-hook.
Operation iPECS Phone To Receive Background Music,
1. Press [PGM] button
2. Dial ‘73’ to BGM code
3. Dial 00-10 to select hear and select the BGM. 00 – no BGM 01 – Music 1 02 – Music 2 03 – VSF MOH 1 04 – SLT MOH 1 05 – SLT MOH 2 06 – SLT MOH 3 07 – SLT MOH 4 08 – SLT MOH 5 09 – VSF MOH 2 10 – VSF MOH 3
4. Press [SAVE] to save your selection
Attendant
To Transmit BGM through an External Page Port from an Attendant
1. Press [PGM] button.
2. Dial ‘074’ or ‘075’, the Attendant Station Program code for External Page Port 1 or 2, respectively.
3. Dial 00-10 to select hear and select the BGM. 00 – no BGM 01 – Music 1 02 – Music 2 03 – VSF MOH 1 04 – SLT MOH 1 05 – SLT MOH 2 06 – SLT MOH 3 07 – SLT MOH 4 08 – SLT MOH 5 09 – VSF MOH 2 10 – VSF MOH 3
5-28
4. Press [SAVE] to save your selection

If You have questions please call (866)206-2316 or email
MasterTelephone@gmail.com www.TelephoneMen.com

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Call Transfer, Station

Description

CO/IP calls can be transferred to other stations in the iPECS system. Calls can be transferred announcing the call (screened) or without an announcement (unscreened).

When a call is transferred, the Transfer Recall Timer is initiated. If the timer expires before the call is answered, the Hold Recall process is initiated.

Operation iPECS Phone While on a CO/IP call, Screened Call Transfer

1. Press [TRANS].

2. Dial the station to receive the transfer.

3. At answer or splash tone, announce the call.

4. Hang-up to complete the transfer.

Or, 1. Press the {DSS/BLF} button for the desired station.

IPECS INTERCOM TRANSFER
Description
Users can transfer an active Intercom call to other stations in the iPECS system. Intercom calls can be transferred after announcing the call (screened) or without announcing the call (unscreened).
The Intercom station is placed on Exclusive Hold. The Transfer Recall Timer is initiated and, if this timer expires before the Intercom call is answered, the call will recall the transferring station until answered or abandoned.
Operation iPECS Phone To perform an Screened ICM transfer, while on an ICM call
1. Press [TRANS] button.
2. Dial the station to receive call.
3. At answer or Splash tone, announce call.
4. Hang-up, return to idle. Or,
1. Press {DSS/BLF} button for the desired station.
2. At answer or Splash tone, announce call.
3. Hang-up, return to idle.
While on a Intercom call, Unscreened call transfer
1. Press [TRANS] button.
2. Dial Station to receive call.
3. Hang-up, return to idle. Or,
1. Press {DSS/BLF} button for the desired station.
3-7
2. Hang-up, return to idle

LG-Ericsson

To Pick-up a call ringing at another station
1. Lift the handset or press [SPEAKER].
2. Dial ‘7’, the Directed Call Pick-up feature code.
3. Dial the ringing station’s intercom number. Or,
1. Lift the handset or press [SPEAKER].
2. Press the {DIRECTED CALL PICK-UP} button.
3. Dial the ringing station’s intercom number.
SLT
To Pick-up a call ringing at another station
1. Lift the handset
2. Dial ‘7’, the Directed Call Pick-up code.
3. Dial the ringing station’s number

Telephone systems

Configuration Settings This following sections detail the various configuration settings provided for different entry Time Profile Used to control when various IP Office functions are active. • Firewall Profile Use to control the types of data traffic that can cross into or out of the IP Office. • IP Route These entries are used to determine where data traffic on the IP Office LAN and WAN interfaces should be routed. • Least Cost Routing On pre-4.0 IP Office systems LCR is used to rerouted or block outgoing external calls. For IP Office 4.0+ this has been replace by ARS. • Account Code Used for call logging and to control the dialing of certain numbers. • License License keys are used to enable IP Office features and applications. • Tunnel Used to created IPSec and L2TP data tunnels. • Logical LAN Used to allow two subnets to be run and routed on the same physical LAN. • Wireless Used to provide wireless services on the Small Office Edition. • Auto Attendant Used when an Embedded Voicemail card is installed on a Small Office Edition, IP406 V2 or IP500 systems. • User Rights Provide templates to control which settings users can change. • ARS Automatic Route Selection is used by IP Office 4.0+ to control outgoing external calls. It replaces Least Cost Routes. • Authorization Codes Authorization codes are similar to account codes. However, unlike account codes which are useable by any user, each authorization code is only useable by a specific user or users associated with a specific set of user rights. • E911 System Available of US systems to support E911 services.ypes within the IP Office configuration. Depending on the type and locale of the IP Office some settings and tabs may be hidden as they are not applicable. Other settings may be grayed out. This indicates that the setting is either for information only or that another setting needs to be enabled first. The different entry types are: • BOOTP Manager settings for the support of IP Office systems requesting software. • Operator Manager settings for the editing of configuration settings from pre-3.2 IP Office systems. • System Overall settings for the data and telephony operation of the IP Office system. • Line Settings for trunks and trunk channels within the IP Office including IP trunks. • Control Unit Information summary of the control and expansion units in the IP Office system. • Extension Settings for extension ports including IP extensions. • User Settings for IP Office users. They may or may not be associated with an extension. • Hunt Group Collections of users to which calls can be directed for answer by any one of those users. • Short Code These are numbers which when dialed trigger specific IP Office features or are translated for external dialing. • Service Configuration settings such as user names and passwords needed for connections to data services such as the Internet. • RAS Remote Access Service settings for connecting incoming data calls. • Incoming Call Route Entries here are used to match incoming call details to destinations on the IP Office system. • WAN Port Configuration settings for the WAN ports provided on some IP Office units. • Directory External names and numbers. Used for matching names to incoming calls and for dialing from IP Office user applications.

Many customers would like to have a redundant network to provide uninterrupted voice services. In most cases, with an IP network in place, a second network is built for backup purposes. Figure 1 illustrates a sample customer configuration where a remote site is networked to a central site by an IP Wide Area Network (WAN). The central site has a T1 ISDN PRI facility and the remote site has two analog lines connected to the PSTN network for backup in case the IP network is not available. In these Application Notes, the configuration for redundant is from the IP Office to Avaya Communication Manager only. The Avaya IP Office – Small Office Edition handle calls at the remote site and a pair of Avaya S8710 Media Servers with a G650 Media Gateway handle calls at the central site. [Note that the name IP Office will be used to refer to the IP Office – Small Office Edition throughout this document.] The Least Cost Route feature is configured on Avaya IP Office to use the IP network as the primary route and the PSTN (analog trunk) as the secondary route to the central site.

On-hook/Off-hook Some procedures in this user guide instruct you to perform a step while “on-hook” or “off-hook.” These terms refer to the position of the handset. “Off-hook” indicates that the handset should be lifted off of the telephone cradle. “On-hook” indicates that the handset should remain in the cradle and should not be lifted. Volume Controls Voice and ring volume levels are controlled by adjustable slides located at the bottom of Automatic Line Selection You have Automatic Line Selection, if you go off-hook and hear dial tone and the [DN], CO, or Pooled Line (PL) LED lights steady. The LCD displays the station number (201) and the seized CO Line (11). ® To make a call when you have Automatic Line Selection ® Lift the handset or press 63.5. NO. 201 USING LINE 11 You do not have Automatic Line Selection, if you have to press an available [DN] or CO Line before dialing. ® To make a call when you do not have Automatic Line Selection ® Press the [DN] or &2 first before using the handset or 63.5.the front panel. The right 92/ control adjusts the speaker volume for dial tone, station Background Music (BGM), Off-hook Call Announce, and voice. The left 5,1* control adjusts the ring tone and handsfree voice announcement levels. The method for changing the volume varies (see Tables 5 and 6). Table 5 Using VOL Feature Phone Status Slide Comments Ring Tone Volume/ Incoming Handsfree Answerback and Speaker OCA On-hook, Idle 5,1* control Adjusting the ring tone volume also changes the volume level of incoming Handsfree Answerback and Speaker OCA calls before they are answered by pressing a [DN]. Table 6 Using VOL with Additional Buttons Feature Phone Status Press Comments BGM over Telephone Speakers On- hook, Idle %*0 ...or [DN] + and 63.5 BGM is activated over your telephone speakers. BGM Volume On- hook, Idle [DN] and slide the 92/ control You hear dial tone after pressing the button. Adjust the volume of the BGM while listening to the dial tone. The dial tone volume should be the same as the BGM after you have adjusted it. Press 63.5 after setting the volume level.

USE To make or transfer a call to all GROUP extensions in a Calling Group: CALLING 1 Press . 2 Lift the handset. 3 Dial 7 and a group number (1-4) To page all extensions in a Calling Group, follow steps 1 and 2, then dial and the group number. Begin speaking after the beep. USE To answer a call at any extension GROUP in a Pickup Group: PICKUP 1 Press Intercom . 2 Lift the handset. 3 Dial 6 6 , then the group number (1-4)

SCREEN To listen to a caller leaving a voice CALLS mail message: Press the programmed Call Screen button while the call is ringing. To screen all incoming calls: Press the programmed Call Screen button. The steady I Green Light indicates the call screening feature is activated. RECORD To record a conversation (to be stored in CALLS your voice mailbox): Press the programmed Record Call button at any time during the call. You may record conference calls, but only one of the other parties can be on an inside extension. (PVMS R5.0 and later) LOCK To prevent unauthorized calls YOUR while youre away: EXTEN SIO N 1 Press . 2 Dial a 4-digit code (0-9). 3 Redial the 4-digit code. This feature also prevents calls from being screened. To unlock your extension: 1 Press . 2 Dial the 4-digit code used to lock the extension.

BACKGROUND MUSIC To turn Background Music on or off: 1. Press the Speaker key. 2. Dial 725. 3. Press the Speaker key to hang up. 2-14 THU 4:20PM B.G.M. CALL FORWARDING All Calls (CF/A) To set Call Forward – Immediate at a forwarding station: 1. Pick up the handset or press the Speaker key. 2. Dial the Call Forward – Immediate Service Code (default: 741). -OR- Press the Call Forwarding Programmable Function Key (Service Code 751:10). CF-ALL 1:SET 0:CANCEL . 3. Dial 1 (Set) CF-ALL 4. Dial the destination extension or off-premise 5. number. CF-ALL 92142622000 6. Press the Speaker key or hang up. Note: Your Call Forwarding Programmable Function Key lights. To cancel Call Forward – Immediate at a forwarding station: 1. Pick up the handset or press the Speaker key. 2. Dial the Call Forward – Immediate Service Code (default: 741). Press the Call Forwarding Programmable Function Key (Service Code 751:10). 3. Dial 0. 4. Press the Speaker key or hang up. Note: Your Call Forwarding Programmable Function Key goes off. Call Forwarding Busy/No Answer (B/NA) To set Call Forward – Busy/No Answer at a forwarding station: 1. Pick up the handset or press the Speaker key. 2. Dial the Call Forward – Busy/No Answer Service Code (default: 744). -OR- Press the Call Forwarding Programmable Function Key (Service Code 751:13). CF-BNA 1:SET 0:CANCEL CF-BNA 12345678 3. Dial 1 (Set). 4. Dial the destination extension or off-premise number. 5. Press the Speaker key or hang up. To cancel Call Forward – Busy/No Answer at a forwarding station: 1. Pick up the handset or press the Speaker key. 2. Dial the Call Forward – Busy/No Answer Service Code (default: 744). -OR- Press the Call Forwarding Programmable Function Key (Service Code 751:13). 3. Dial 0 (Cancel). 4. Press the Speaker key or hang up. To set Call Forward – Both Ring at a forwarding station: 1. Pick up the handset or press the Speaker key. 2. Dial the Call Forward – Both Ring Service Code (default: 745). -OR- Press the Call Forwarding Programmable Function Key (Service Code 751:14). 3. Dial 1 (Set). 4. Dial the destination extension number.

CALL PICKUP Group Call Pickup To answer a call ringing another telephone in your Pickup Group: 1. Pick up the handset or press the Speaker key. 2. Press the Group Call Pickup key (Service Code 751:24). -OR- Dial 756 or *#. Note: Service Code *# can pick up any call in the group, plus any Ring Group calls. Service Code 756 cannot pick up Ring Group calls. To answer a call ringing a telephone in another Pickup Group when you do not know the group number: 1. Pick up the handset or press the Speaker key. 2. Press the Group Call Pickup key (Service Code 751:25). -OR- Dial 769. To answer a call ringing a telephone in another Pickup Group when you know the Group Number: 1. Pick up the handset or press the Speaker key. 2. Press the Group Call Pickup key (Service Code 751:26 + group). -OR- Dial 768 and the group number (0~9 or 00~64)

CONFERENCE 1. Establish an intercom or trunk call. 2. Press the Conf Softkey or the Conference key (Service Code 751:07). 3. Dial the extension you want to add. -OR- Access an outside call. Note: To get the outside call, you can either press a Line key or dial a trunk/trunk group access code. 4. When the called party answers, press the Conference key twice. Note: If you cannot add additional parties to your conference, you have exceeded the system’s Conference limit. 5. Repeat steps 2~4 above to add more parties.

TABLE OF CONTENTS CALL PARK – SYSTEM ....................................................................... 29 STATION BUSY/NO ANSWER OPTIONS........................................... 30 CO/PBX DIALING OPTIONS................................................................ 33 CALL PICKUP ...................................................................................... 36 PAGING................................................................................................ 37 BACKGROUND MUSIC ....................................................................... 39 CALL FORWARDING........................................................................... 39 SELECTABLE DISPLAY MESSAGING................................................ 41 STATION RELOCATION...................................................................... 42 CODE RESTRICTION, DIAL BLOCK................................................... 42 ACCOUNT CODE ENTRY ................................................................... 43 AUTOMATIC CALL DISTRIBUTION (ACD) ......................................... 44 4.FEATURE OPERATION ANSWERING CALLS ........................................................................... 23 PLACING CALLS.................................................................................. 24 MICROPHONE CONTROL .................................................................. 27 SPEAKERPHONE CALLS.................................................................... 27 GROUP LISTEN................................................................................... 27 HOLDING CALLS................................................................................. 28 TRANSFERRING CALLS..................................................................... 28 CONFERENCE..................................................................................... 29

The following provides you an overview of the Least Cost Routing (LCR) feature and step-by-step instructions to fill in the Least Cost Routing System record sheets. The quantities of LCR plans, CO line groups, etc. vary between processors. This chapter and the LCR record sheets note these differences when they exist. LCR enables the system to automatically route each outgoing voice call over common carriers and selected lines. The customer chooses these lines for the specific time of day, and for system users with varying priorities. If the system is programmed properly, LCR can select the most economical route. If the best routes are unavailable, users with priority can access more expensive outgoing routes. Several elements of LCR must be defined in programming. For LCR to function properly: o line groups must be created in Program 16; o line restrictions must be set in Programs 40 and 41; and o the area dialing plan must be assigned in Program 45-1. LCR Features Parameters Enables LCR features, including a warning tone for last choice route number, a comfort dial tone during LCR processing, and the Long Distance Information dialing plan. Home Area Code Notifies LCR software of the area code of the installation site. Special Codes Notifies LCR of special emergency and operator codes that will be automatically routed as a local call, without unnecessary delay. Long Distance Information Plan Number Notifies LCR software how to route a long distance information call. Local Call Plan Number Notifies LCR software which call routing plan is designed to handle local and special calls.

ACCOUNT CODE Description Station users may allow tracking of specific calls by entering a non-verified variable length (up to 12 digits) identifier for a call. The identifier or “Account Code” is output as part of the Station Message Detail Record (SMDR) for the call. Operation iPECS Phone To assign a Flex button for {ACCOUNT CODE} operation: {ACCOUNT CODE} button: [PGM] + {FLEX} + [PGM] + ‘84’ + [SAVE] {ONE-TOUCH ACCOUNT CODE} button: [PGM] + {FLEX} + [PGM] + ‘84’ + Account code (up to 12 digits) + [SAVE] To enter an Account Code using an {ACCOUNT CODE} button prior to placing a call: 1. Lift the handset. 2. Press the {ACCOUNT CODE} button. 3. Dial the Account Code (1 to 12 digits). 4. Press ‘*’, Intercom dial tone is heard. 5. Place the CO/IP call as normal. Or, 1. Lift the handset or press the [SPEAKER] button. 2. Press the {ONE-TOUCH ACCOUNT CODE} button. 3. Place the CO/IP call as normal. To enter an Account Code using an {ACCOUNT CODE} button during a call: 1. Press the {ACCOUNT CODE} button. 2. Dial the Account Code (1 to 12 digits). 3. Press ‘*’. Or, 4. Press the {ONE-TOUCH ACCOUNT CODE} button SLT To enter an Account Code prior to placing a call: 2-1 1. Lift the handset. 2. Dial Flex Numbering Plan code ‘550’. 3. Dial the Account Code (1 to 12 digits). 4. Press ‘*’. 5. Place the CO/IP call as normal.

NEC Elite Ipk II In Mail

If You have questions please call (866)206-2316 or email
MasterTelephone@gmail.com www.TelephoneSetUp.com

TO CALL YOUR MAILBOX FROM OUTSIDE
❍ Dial the Automated Attendant number ● Wait for greeting ● Dial # and your
mailbox number ● (Optional) Enter your Security Code if you have set one
in mailbox options.

B a sic P h o n e F u n ctio n s MAKE To make an outside call: A CALL 1 Press , a line button or lift the handset. If required, dial the outside line code, usually . To make an inside call: 1 Press either button. 2 Lift the handset, if desired. 3 Dial the extension. ANSWER To answer an outside or inside call: A CALL Press the button for the line you wish to answer, lift the handset or press . To enable Hands-Free Answer on Intercom: Press which allows you to respond to voice-signaled (not ringing) intercom calls without having to lift the handset or press any buttons. USE Press . T H E H OLD To retrieve a call from hold, while on FEATURE the handset or speaker, press the line button next to the winking I Green Light (a call you put on hold) or the winking I Red Light (a call put on hold at another

B a sic P h o n e F u n c tio n s TR A N SFER 1 Press . A CALL 2 Dial the extension number. TO AN 3 Hang up. EXTENSION TR A N SFER 1 Press . A CALL TO 2 Dial the extension number. A VOICE 3 Hang up. MAILBOX MAKE A While connected to the first party: CONFERENCE 1 Press . CALL 2 Press an idle intercom or line button. 3 Call the next party. 4 Press again. Calls are now conferenced. Repeat these steps to add up to a total of 2 outside and 2 inside connections. U SE YOU R To listen to your messages: VOICE Press . MAILBOX To have voice mail answer your calls: Press “Do Not Disturb.” JOIN A A steady I Red Light indicates a call CALL IN in progress on another extension. PR O GR ESS 1 Press the button next to the I Red Light . 2 Lift the handset or press .speaker

Hold Call Waiting Hold Call Waiting is a compound feature combining hold and answer and provides a convenient way to hold an existing call and answer a waiting call through a single button press. Hold Music (Music on Hold) The IP Office system supports up to 4 sources of music on hold - one system source which may be external, internal (WAV) or tone, plus up to 3 additional internal sources. The internal sources are .WAV files saved either in volatile memory, or on the optional memory card in an IP500 and IP406 V2. The .WAV file must be 16bit PCM mono and sampled at 8Khz with a maximum duration of 30 seconds. Alternate sources for music on hold are selectable for use by Incoming Call Routes or Hunt Groups. On IP500 systems, each source can be up to 90 seconds long (30 seconds on IP406 V2 and IP412). External music on hold sources connect to the 3.5mm Audio socket on all IP Office control units. Park As an alternative to placing a call on hold, a call can be parked on the system to be picked by another user. The call park facility is available through the user's telephone, one-X Portal for IP Office, Phone Manager or SoftConsole. Calls are Parked against a ‘park slot number’ which can be announced over a paging system so the person the call is for can go to any phone and collect the call by dialling the park slot number. For convenience Phone Manager has 4 pre-defined park buttons. On digital phones with DSS/BLF keys it is possible to program Park keys that will indicate when there is a call in a particular park slot and allow calls to be parked or retrieved. There is a system configurable timeout that determines how long a call may remain parked before it is re- presented to the extension that originally parked the call. Automatic Callback Feature • When calling an extension that is busy, set the system to call you when the extension becomes free. This feature is also called "Ringback When Free". • When calling an extension that just rings, set the system to call you when the extension is next used. This feature is also called "Ringback When Next Used". Benefit • Carry on with other work and let the system initiate a call for you when the extension becomes available. Description Depending on the type of phone a user has, call back when free is accessed by dialing a short code while listening to internal busy tone, selecting an option from an interactive menu or pressing a programmed DSS/ BLF key. Callback when free can also be activated from Phone Manager. You can also set a callback when free or a callback when next used using a short code.

Tones IP Office generates the correct user tones for the geography. These tones are generated for all IP Office extension types, analog, digital and IP. Supported tones are: • Dial, both primary and secondary depending on geography • Busy • Unobtainable • Re-order • Conferencing tone depending on geography Caller ID Feature • Display of the caller’s number on incoming calls, where supplied by the service provider. • Sending of calling number on outgoing external calls. Benefit • Confirmation and recognition of who is calling. • Storage of Caller ID numbers for return calls. • Directory name matching to Caller ID numbers. • Screen-Popping customer records in compatible applications. Description Where supplied by the service provider, the IP Office can receive and use the callers Caller ID. The Caller ID is passed through to the answering phone or application and is included in any call log or history supported by the phone or application. If the Caller ID matches a number in the IP Office's Directory, the matching directory name is shown instead of the number. Where IP Office Phone Manager, or the TAPI service is used to link to database software on the users PC, it is possible to have an automatic query performed on the supplied Caller ID and have the caller’s record in front of the user before the call is answered. For outgoing calls the IP Office can insert a system wide Caller ID or set a flag to have Caller ID withheld. For users with a direct dial number routed to their extension, that direct dial number is also used as their Caller ID for outgoing calls. Alternatively short codes can be used to specify the Caller ID that should be sent with outgoing calls. Note that the sending and receiving of Caller ID is subject to the service provider supporting that service. The service provider may also restrict which numbers can be used for outgoing Caller ID. Hold A call may be placed on hold with optional Hold music. A held call cannot be forgotten as it is presented back to the extension after a timeout set by the system's administrator. See also Park . 128 Toggle Calls Toggle Calls cycles round each call that the user has On Hold to their extension locally within the system,

Trunk Programs Overview See Flowchart 7-2 for an overview of the ISDN trunk programming procedure. o If you are installing all standard trunk groups, skip Program *16 (the default is for all standard TGs). o If you are installing BRI ISDN, use Program *16 to assign BRI type and Program 16 to assign BRI CO lines into trunk groups. o If you are installing PRI, use Program *16 to assign PRI types. Do not use Program 16. Do not change settings in Program 16 for trunk groups marked for PRI. Primary Rate Interface (PRI) Programming 1.Run Program *16 to define the ISDN trunk group type as: non-ISDN, Primary Rate Interface (PRI), or Basic Rate Interface (BRI). 2.For BRI trunk groups, run Program 16 to assign the trunk groups. Then, skip to Step 7. 3.For PRI, run Program *65 to assign B-channels. 4.For PRI, run Programs *66-1, *66-3 to define trunk groups parameters and channels. (Program 16 will be assigned automatically.) 5.To assign Call-by-call features (PRI only), run Programs *66-2, *66-4 to assign Call-by- call trunk groups codes and network ID. 6.For PRI, run Program *67 to assign call direction for ISDN trunk groups and call type capabilities allowed for each trunk group. 7.For BRI and PRI, run Program *68 to define the parameters for Calling Number to be presented for a call depending upon whether the ISDN trunk group uses DID, private numbers or use default number programmed in *68-2. 8.For BRI and PRI, run Program *66-5 to assign Listed Directory Numbers (LDNs) to channel groups and index numbers. Then run Program *66-6 to assign LDN channel groups to ISDN trunk ports. Then run Program *66-7 to assign trunk groups to each LDN. 9. Run Program *68-2 to define whether or not the system presents a “user” Caller ID when calls are made using ISDN services. This program also enables users to dial a code to send Caller ID or to block it. 10.For BRI and PRI, run Program *69 to define the parameters for Calling Number to be presented. Each phone can present a unique Caller ID number, such as DID or a private number. If neither is chosen, the default is the Directory Number entered in Program *68-2 for outgoing calls. 11.Run Program *64 to assign each ISDN trunk group to use DID/DNIS programming, or to provide Direct in Line (DIL) ringing for incoming calls. 12.See “ISDN Related Programs” on Page 7-3, and make the appropriate programming assignments.

Toshiba ISDN. System Programs Overview System programming for ISDN has some commonalities with T1 programming. ISDN programming follows two different paths, depending on whether Basic Rate Interface (BRI) or Primary Rate Interface (PRI) is being installed. Refer to Flowchart 7-1 and the following steps for an overview of each program’s purpose. ISDN features can be programmed onto the following systems as described: o DK40i and DK424 – support BRI S/T o DK40i and DK424 – will support BRI U basic features in Release 4.2 o DK424 supports PRI. ISDN Related Programs o Program 10-1–System Assignments: LED 16 determines the initialization process for BRI lines connected to the ISDN network (see 3-27). o Program 10-4–ACD/ISDN Parameters: LEDs 11 and 12 set the T-Wait ISDN PRI and BRI timers, respectively. T-wait timers are used for reducting overloading ISDN terminals during concurrent initialization, such as following a wide-area power failure. LED 13 specifies whether or not 3.1 kHz audio calls can be received as speech calls. LED 14 enables the ISDN “Start” code to be sent when the Speed Dial button is pressed (see 6-6). o Program 39–Telephone Feature Buttons and Program 59–Attendant Console Feature Buttons: A new button is provided called the 6WDUW button in both Program 39 (see 3-135) and 59 (see 3-111) to defeat the timeout when dialing is complete. Also a 6XE button is provided for entering sub-address information. o Programs 55-1 and 55-2–Least Cost Routing Modified Digits: Enables a sub-address separator (see 5-21). o Program 30 – Station Class of Service: LED 12 defines whether the button is used for dialing a sub-address or as a dialing separator. When LED 12 is ON, only the standard stations are affected. The DKT and EKT ports are ignored (see 3-73). If the first dialed digit is , the will be treated as a feature access code. If is entered at any point after that (in other words, as long as it is not the first digit dialed), then the system will treat the following numbers as a subaddress. A second should then be entered to indicate the end of the subaddress.

DID Digit Length Selection (Memory Block 1-1-20) Use this Memory Block to define the number of DID digits. Default: 3 8.3.2 DID Digit Conversion Assignment (Memory Block 1-1-21) Use this Memory Block to enable the DID Digit Conversion table. Default: NO 8.3.3 DID Digit Conversion Table (Memory Block 1-1-22) Use this Memory Block to assign DID numbers to ring at station numbers, closed number (plus outgoing digits), or tenant number. Default: Not Specified 8.3.4DID Forward Station Number for Busy Station or Undefined Digit (Memory Block 1-1-23) Use this Memory Block when the DID conversion Table is enabled to define where digits are routed when undefined or the station is busy. Default: NON (Not Assigned)

Call by Call Service allows multiple services to share a PRI line. When a call is originated or terminated, an Information Element (IE) called the Network Specified Facility (NSF) is added to the SETUP message to identify the service associated with the call. The number of Simulated Facility Groups (SFGs) that can be simultaneously used for each service must be restricted. The total number of SFGs must be less than the number of PRI channels. The SFGs are determined when contracting with the network. The network determines whether calls that exceed the restriction are rejected or diverted. For outgoing calls, the KTS counts the number of calls in progress per group, and rejects excess calls. For Call by Call to operate, the number of B channels used for PRI must be specified using Memory Block 1-13-00 (PRT Channel Assignment), and Call by Call service must be assigned to each PRT using Memory Block 1-13-03 (Call by Call Service Selection).

Call Wait (Camp-on) ● After receiving station busy tone, dial＊ . ● Camp-on tone is heard in the called station. ● When called party answers, talk or hang up to transfer another call to the called party. Last Number Redial ● Lift handset, press OHD/Speaker or dial from active keypad. ● Dial 5 5 2 or press speed button + dial ‘＊’ + Hold/Save button. Storing Station Speed Dial Numbers ● Press the [TRANS/PGM] and [SPEED] Button. ● Dial speed bin number. Range (XXX-ZZZ) ● Dial speed dial number you wish to store. (iPECS-MG : Dial number with CO Access code) ● Press the [HOLD/SAVE] button. ● Enter the name associated to the number. ● Press the [HOLD/SAVE] button. ● You will hear confirmation tone. Using Station Speed Dial Numbers ● Press the [SPEED] button ● Dial the desired speed dial bin number. Group Call Pick-up When hearing an unattended phone ringing in your area, ● Lift handset. ● Dial 5 5 6. ● You will be connected automatically to the caller. ※ Note: you must be in the same pick-up group.

Placing an Outside Call ● Lift handset, press OHD/Speaker or dial from live keypad. ● Dial 9. ● Dial the desired number. Placing an Intercom Call ● Lift handset, press OHD/Speaker or dial from active keypad. ● Dial the station number. Placing an Outside Call on Hold ● While connected to an external call, press [HOLD] button. Retrieving a Outside Call on Hold ● Press the flashing flexible button. ※ Note: calls will automatically recall after pre-defined time Re-directing an Incoming Call (Call Pick-up) When you hear another phone ringing in your area, ● Lift handset, press OHD/Speaker or dial from live keypad. ● Dial 7. ● Dial the extension number of the ringing station. ● You will be connected automatically to the caller.

(E1 PRI) Overview E1 PRI trunks are provided by the installation of an E1 PRI trunk card into the IP Office control unit. E1 PRI trunk cards are not supported with the IP Office Small Office Edition control unit. Dual port E1 PRI trunk cards are only supported with the IP412 control unit and in Slot A of the IP406 V2 control unit. For full details of installation refer to the IP Office Installation manual. Each physical E1 PRI trunk port supports up to 30 channels for calls. E1 trunks can be set to either ETSI or QSIG operation modes. T1 trunks are provided by the installation of an T1 PRI trunk card into the IP Office control unit. The trunks on these cards can be configured for T1, PRI or QSIG operation. For full details of installation refer to the IP Office Installation manual. Dual port T1 PRI trunk cards are only supported with the IP412 control unit and in Slot A of the IP406 V2 control unit. Each physical trunk port supports up to 24 channels in T1 mode, 23 channels in PRI and QSIG modes. • Dialing Complete The majority of North-American telephony services use en-bloc dialing. Therefore the use of a ; is recommended at the end of all dialing short codes that use an N. This is also recommended for all dialing where secondary dial tone short codes are being used.

As we described in the previous issue, Network Address Translation or NAT is a means of expanding the number of available IP addresses that can be used under the IPv4 addressing scheme. With NAT certain publicly routable IP addresses are provided to a company that has an Internet connection. Other, specific numbers are used by the company for internal communications only, and are not publicly routable, nor are they visible to anyone outside the Local Area Network of that company. Firewalls do not apply NAT to the Application Layer. As SIP is an Application Layer protocol, the IPv4 addresses and domain resolution are not translated for Application Layer routing. SIP traffic cannot traverse these traditional enterprise firewalls and NAT devices, and as a result, the firewall/NAT device incorrectly routes all SIP traffic, which includes Voice over IP. When a SIP phone call attempts to traverse a typical firewall, although the TCP/IP addressing is correct, the IP addresses within the SIP protocol information header are not corrected. As a result, when a far-end WAN device receives a SIP request the SIP addresses are the private IP addresses of the SIP device behind the typical firewall. These private IP addresses are not routable back to the original source. Ingate fixes these issues. Ingate SIParators/Firewalls contain a SIP Proxy, SIP B2BUA, SIP Media Relay, and a SIP Registrar – features not found on traditional firewalls -- that allow the traversal of the IP addresses within the SIP protocol. The Ingate Firewall or SIParator uses these tools to replace the private addresses with publicly routable addresses so that the calls can be connected, and then assigns the correct internal IP address to the call so that it can be delivered to the proper recipient on the inside of the network. The Ingate will allow the network traversal of VoIP (and SIP trunking) calls to various carriers/service providers from the IP-PBX. It controls both incoming and outgoing SIP communications and routes it to the intended users and devices. The advantage of the Ingate Firewall is that it will allow all voice traffic as well as data traffic to traverse the enterprise firewall/NAT/AL

SIP trunking is a term applied to the services offered by LECs (Local Exchange Carriers), ILECs (Independent Local Exchange Carriers), CLECs (Competitive Local Exchange Carriers) and ITSPs (Internet Telephony Service Providers) to terminate Voice over IP (VoIP) calls to the Public Switched Telephone Network (PSTN). SIP Trunking allows enterprises and small businesses to eliminate a PSTN gateway at their site and outsource that function to a carrier. It is typically a lower-cost alternative to Primary Rate Interfaces (PRIs) because SIP trunks can be purchased in single-trunk increments (as compared to 23 channel increments for a PRI). Other ways in which SIP trunks decrease costs: q With SIP trunks, a single network can be maintained within the organization, rather than having both a voice and data network. q Internet bandwidth can be used more efficiently. q Moves, Adds and Changes can be completed without major wiring upgrades. SIP Trunks are delivered in several ways: Over the Public Internet – SIP Trunking Anywhere Allows any enterprise, anywhere, to adopt SIP Trunking and assign some, possibly unused, bandwidth to voice at no extra charge for the connection, and providing the highest ROI. Managed Services Carriers supply a dedicated, fully managed connection from their Point of Presence to the enterprise site. This service offers quality of service guarantees, but is somewhat more expensive. MPLS Delivery The carrier, usually an LEC, ILEC or CLEC, will delivery a managed service using Multi-Protocol Label Switching to insure the highest voice quality and reliability. The voice quality, even over an un-managed public Internet connection, is excellent. Typical savings over PRIs range from 40-60% with the payback period for the equipment required, which may include an upgrade to the IP-PBX and the installation of an Ingate SIParator or Firewall, has been shown to range from 4 – 12 months. With these facts in mind, there is no question that SIP Trunking offers compelling advantages for businesses large and small.

SIP invitations are used to create sessions that carry session descriptions, which allow participants to agree on a set of compatible media types. SIP makes use of elements called proxy servers to help route requests to the user's current location, authenticate and authorize users for services, implement provider call-routing policies, and provide features for users. SIP also offers a registration function that allows users to upload their current locations for use by proxy servers. SIP runs on top of several different transport protocols, such as UDP, TCP and TLS. The SIP requests and responses are written in plain text within the datagram of the IP Header. Contained in the SIP requests and responses are the addresses of the source and the destination of the participants. These addresses are SIP URI’s, which have a UserInfo and Host Address, and this host address can either be an IP address or a domain name. For example, a SIP URI can look like “sip:scott@ingate.com.” Therefore, the routing of SIP is done using IPv4 addresses at the Application layer and does not route at the Transport or Network layer. As the addressing and routing of SIP are done at the Application layer, the biggest problem the SIP protocol now has is the disconnect between the IPv4 addressing and routing at the Application layer versus the IPv4 addressing and routing at the Transport and Network layers. Network Address Translation (NAT) occurs at the Transport and Network layers. AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA t.646.872.2025

NEC ASPIRE MULTI BUTTON TELEPHONE. If you and your co-workers handle each other's calls, you might want to be in a Department Callinggroup (page 37). Someone calling your group's number goes through to any- one who's available. You can even have Department Step Calling (page 39) send your personal calls to your group when you're not avail- able. To answer a call already ring- ing a co-worker's phone, use Group Call Pickup (page 54). When you're on a call and you want the others in your area to listen in on the conversation, activate Group Listen (page 55). Your co-work- ers hear the call through your telephone's speaker. If you frequently call the same co-worker, you can have Ringdown (page 105) automatically call them for you.

AVAYA Partner Backup and Restore You should back up the system programming periodically especially if you are changing the processor module or upgrading the system, or before and after any major programming changes. You can back up your system programming to either the internal memory of the PARTNER ACS R7.0 processor or a Backup/Restore PC Card. You can back up the programming automatically or manually. Occasionally, you may have to restore programming from the backed-up file. The system may automatically restore a backup translation image if the system detects that the battery backed up translation image is corrupted.

AVAYA Partner ■ If you want to be able to intercept calls routed to an auxiliary device—such as an answering machine, a voice messaging system, or an auto attendant—make sure Automatic Extension Privacy is Not Assigned for the auxiliary equipment extension. ■ Single-line telephones and system telephones without a programmed Privacy button cannot override this feature once it is assigned to an extension. ■ If Automatic Extension Privacy is Assigned at an extension, the green light is lit automatically after programming the Privacy button to indicate that Privacy is currently active. ■ Automatic Extension Privacy applies only to active calls. Any user can retrieve a held call unless Exclusive Hold is used.

SENNDING CALLS TO A MAILBOX NEC IPK II TO FORWARD YOUR PHONE TO VOICEMAIL TO FORWARD ALL INCOMING CALLS TO YOUR MAILBOX ❍ Press the Speaker key ● Dial 741 or press the Call Forward Immediate Function Key (if one is programmed on the phone)● Dial 1 to Set ● Dial the VM Pilot Number ● Hang up TO FORWARD INCOMING CALLS TO YOUR MAILBOX WHEN YOUR PHONE IS BUSY ❍ Press the Speaker key ● Dial 742 or press the Call Forward Busy Function Key (if one is programmed on the phone)● Dial 1 to Set ● Dial the VM Pilot Number ● Hang up TO FORWARD INCOMING CALLS TO YOUR MAILBOX WHEN YOU DO NOT ANSWER ❍ Press the Speaker key ● Dial 743 or press the Call Forward No Answer Function Key (if one is programmed on the phone)● Dial 1 to Set ● Dial the VM Pilot Number ● Hang up TO FORWARD INCOMING CALLS TO YOUR MAILBOX WHEN YOUR PHONE IS BUSY OR YOU DO NOT ANSWER ❍ Press the Speaker key ● Dial 744 or press the Call Forward Busy/No Answer Function Key (if one is programmed on the phone)● Dial 1 to Set ●

For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com Backround Music (BGM) sends music from an FM receiver, tape deck or CD player your company provides to the speaker in your tele- phone. This helps give you a pleasant working environment.

NEC ASPIRE Abbreviated Dialing gives you quick access to numbers you call fre- quently. This saves time, for example, when calling a client with whom you deal often. Instead of dialing a long telephone number, you just use Abbreviated Dialing. There are three types of Abbreviated Dialing: Common, Group and Personal. All co-workers can share the Common Abbreviated Dialing numbers. All co-workers in your Department Calling Group can share the Group Abbreviated Dialing numbers. (See page 37 for more on Department Calling.) Only you can use your Personal Abbreviated Dialing numbers. To set up Personal Abbreviated Dialing, Account Codes are codes you enter that help keep track of outside calls. There are two types of Account Codes: Optional and Forced. With optional codes, the Account Codes you enter are solely for cate- gorizing your calls. For example, if you work in an accounting firm that must bill back customers for time on the phone, Optional Account Codes are for you. Forced Account Codes also let you categorize calls, but you must enter one before placing outgoing calls. If you don't enter the code, you can't place the call. This ensures that calls don't go out untracked. When forced and verified Account Codes are enabled for toll calls only, local and toll free numbers have optional account codes. Check with your Communications Manager to find out if your system uses Account Codes - and which codes you should enter. Automated Attendant automatically answers your system's outside calls, plays a prerecorded greeting and then lets callers directly dial you or your co-workers. This gives your system immediate answering and routing of calls without an operator or dispatcher. The Automated Attendant can: G Simultaneously answer up to six calls. G Route calls to an extension, Department Group or Voice Mail and provide additional options if the extension or group is unavailable. G Give you the option of recording or modifying the Automated attendant.

For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA T.646.872.2025 . . . Embended voicemail R3.1 (65) Avaya S8710 Media Server with Avaya G650 Media Gateway Avaya Communication Manager R3.1.1 (R013x.01.1.628.7) Avaya 4621SW IP Telephone R2.3 Avaya 5610SW IP Telephone R2.2 Avaya 5410 Digital Telephone N/A Avaya 2420 Digital Telephone N/A Avaya 6211 Analog Telephone N/A Avaya C363T-PWR Switch R4.1.4 Cisco 3825/2811 routers. offered by regional telephone carriers. ISDN involves the digitization of the telephone network, which permits voice, data, text, graphics, music, video, and other source material to be transmitted over existing telephone wires. The emergence of ISDN represents an effort to standardize subscriber services, user/network interfaces, and network and internetwork capabilities. ISDN applications include high-speed image applications (such as Group IV facsimile), additional telephone lines in homes to serve the telecommuting industry, high-speed file transfer, and videoconferencing. Voice service is also an application for ISDN. This chapter summarizes the underlying technologies and services associated with ISDN devices include terminals, terminal adapters (TAs), network-termination devices, line-termination and exchange-termination equipment. ISDN terminals come in two types. Specialized ISDN terminals are referred to as terminal equipment type 1 (TE1). Non-ISDN terminals, such as DTE, that predate the ISDN standards are referred to as terminal equipment type 2 (TE2). TE1s connect to the ISDN network through a four-wire, twisted-pair digital link. TE2s connect to the ISDN network through a TA. The ISDN TA can be either a standalone device or a board inside the TE2. If the TE2 is implemented as a standalone device, it connects to the TA via a standard physical-layer interface. Examples include EIA/TIA-232-C (formerly RS-232-C), V.24, and V.35. Beyond the TE1 and TE2 devices, the next connection point in the ISDN network is the network termination type 1 (NT1) or network termination type 2 (NT2) device. These are network-termination devices that connect the four-wire subscriber wiring to the conventional two-wire local loop. In North America, the NT1 is a customer premises equipment (CPE) device. In most other parts of the world, the NT1 is part of the network provided by the carrier. The NT2 is a more

PEAKERPHONE Description iPECS Phones equipped with speakerphone circuitry enable the telephone to be used hands-free in two-way conversations. Operation iPECS Phone To activate the speakerphone 1. Press the [SPEAKER] button, [SPEAKER] LED lights steady. To switch from Handset to Speakerphone 1. Press the [SPEAKER] button, [SPEAKER] LED lights steady. 2. Replace Handset, Speakerphone activated. To terminate a speakerphone call 1. Press the [SPEAKER] button, [SPEAKER] LED extinguishes.

SAVE NUMBER REDIAL (SNR) Description The last dialed number on a CO/IP call may be stored (up to 48 digits) in a buffer for future redial. This number is saved in memory until the user requests a new number be stored. Numbers dialed for subsequent calls do not affect the Save Number buffer. Operation iPECS Phone To save a dialed number, while on a CO/IP call 1. After dialing and before hanging up, press the [SAVE] button. To save a dialed number, while on a CO/IP call using the LIP-8000 menu 1. After dialing and before hanging up, press the [RIGHT NAVIGATION] button. 2. Locate and press the [SAVE] soft button To dial a saved number 1. Lift the handset or press the [SPEAKER] button. 2. Press the [SPEED] button. 3. Dial #. To save a dialed number, while on a CO/IP call using the LIP-8000 menu 1. Press the [DIR] soft button. 2. Press the [SPEED] soft button. 3. Dial ‘#’.

IPECS PHONES LOG DISPLAY Description Users of iPECS Phones with Soft keys can view a log of incoming, outgoing and missed calls on the display. A Flex button must be assigned as a {CALL LOG} button, which allows easy access to the Call Log menu. Operation iPECS Phone To assign a {CALL LOG} button: [PGM] + {FLEX} + [PGM] + ‘57’ + [SAVE] . . Ring TONE DOWNLOAD Description The user can select one of 14 Ring tones so that the iPECS Phone ring can be distinguished from other nearby phones. Eight tones are stored in the iPECS Phone permanent memory. The first four tones are fixed and the 5th through 8th Ring tone can be downloaded from a library of 10 tones stored in the system’s protected memory. After downloading the tone from the system memory, it can be selected as the Differential Ring Tone. Operation iPECS Phone To download a Ring Tone from the system memory: 1. Press the [PGM] button. 2. Dial 15, Ring Tone Download code. 3. Dial the desired Ring tone location, ‘5’~’8’. 4. Dial digits ‘00’ through ‘10’ to hear the Ring Tones. 5. Press the [SAVE] button. To select the downloaded Ring Tone: 1. Press the [PGM] button. 2. Dial 11 for Intercom Ring tones, 12 for CO/IP Ring tones. 3. Dial the digit (‘5’~’8’) to select the Ring Tone 4. Press the [SAVE] button. Conditions . . . .

Avaya Business Communications Manager Release 6.0 Document Status: Standard Document Number: NN40050-105 Document Version: 04.02 Date: October 2010 Avaya 1140E IP Deskphone User Guide © 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes. Documentation disclaimer Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. End User agree to indemnify and hold harmless Avaya, Avaya’s agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation(s) provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages. Warranty Avaya provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available to Avaya customers and other parties through the Avaya Support Web site: http://www.avaya.com/support Please note that if you acquired the product from an authorized reseller, the warranty is provided to you by said reseller and not by Avaya. Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, HTTP://SUPPORT.AVAYA.COM/ LICENSEINFO/ ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER, AND AVAYA SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS "YOU" AND "END USER"), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE ("AVAYA"). Copyright Except where expressly stated otherwise, no use should be made of the Documentation(s) and Product(s) provided by Avaya. All content in this documentation(s) and the product(s) provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil offense under the applicable law. Third Party Components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: http://support.avaya.com/Copyright. Trademarks The trademarks, logos and service marks ("Marks") displayed in this site, the documentation(s) and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the documentation(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc. All non-Avaya trademarks are the property of their respective owners. Downloading documents For the most current versions of documentation, see the Avaya Support. Web site: http://www.avaya.com/support Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http:// www.avaya.com/support Contents 3 Avaya 1140E IP Deskphone User Guide Contents Chapter 1 About the Avaya 1140E IP Deskphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Basic Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Telephone Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Telephone Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Chapter 2 Entering and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Entering text using the telephone dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Entering text using the USB keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Chapter 3 Configuring options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 1. Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 1. Display Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 2. Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 3. Bluetooth Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 2. Local Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 1. IP Set&DHCP Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 2. Network Diagnostic Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 3. Ethernet statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 4. IP networks statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 5. USB device information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 3. Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 4. Lock Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Chapter 4 Telephone setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Language choice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Ring Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Call log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Time offset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 About your programmable buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Memory buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Program memory buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 While on an active call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 4 Contents NN40050-105 Using handsfree . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Using a headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Muting the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Accessing External Server Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 5 Avaya 1140E IP Deskphone User Guide Chapter 1 About the Avaya 1140E IP Deskphone The Avaya 1140E IP Deskphone brings voice and data to the desktop by connecting directly to a Local Area Network (LAN) through an Ethernet connection. Basic Features Your Avaya 1140E IP Deskphone supports the following: • six user-defined feature keys with labels and indicators • four soft keys • graphical, high-resolution LCD display, backlit, with adjustable contrast • high-quality speaker phone • volume control keys for adjusting ringer, speaker, handset, and headset volume • four specialized feature keys: — Directory — Message/Inbox — Shift/Outbox — Services • six call-processing fixed keys: — Mute — Handsfree — Goodbye — Expand to PC — Headset — Hold • gigabit Ethernet ports • built-in gigabit Ethernet switch for shared PC access • headset jack with an On/Off key Note: In this guide, user-defined feature key labels appear beside the keys, and soft key labels appear directly above the keys. Note: Some Avaya 1140E IP Deskphone phones are not configured to support soft key functionality. Consult your system administrator. 6 Chapter 1 About the Avaya 1140E IP Deskphone NN40050-105 • USB port to support a keyboard or mouse • automatic network configuration • hearing-aid compatibility • wireless headset support using a Bluetooth® 1.2 compliant Audio Gateway (Headset Profile, Bluetooth Power Class 2) Note: Powered downstream 1.1-complaint USB hubs are supported, including USB 2.0 hubs, if they offer USB 1.1 backwards compliancy. Caution: Do not plug the Avaya 1140E IP Deskphone into a regular telephone jack. This results in severe damage to the IP Deskphone. Consult your system administrator to ensure that you plug your telephone into a 10/100/1000BaseT Ethernet jack Caution: The Avaya 1140E IP Deskphone is designed for use in an indoor environment only. Chapter 1 About the Avaya 1140E IP Deskphone 7 Avaya 1140E IP Deskphone User Guide Figure 1 shows the Avaya 1140E IP Deskphone. Figure 1 Avaya 1140E IP Deskphone Telephone Controls Note: Some Avaya 1140E IP Deskphones are equipped with optional key caps. Text in parentheses indicates labels appearing on the key caps, for example, (Services). Soft keys are located below the display area. The LCD label above each key changes based on the active feature. This key has been programmed for call forwarding. Fwd 8 Chapter 1 About the Avaya 1140E IP Deskphone NN40050-105 The Feature key is located on the bottom left of the display area and is used for accessing different phone options such as changing the ring type (Feature *6). The keys on either side of the display area are user-defined feature keys, with labels on the LCD display. A steady LCD light beside a line (DN) key indicates that the line is active. A flashing LCD light indicates the line is on hold or the feature is being programmed. A steady LCD light beside a feature key indicates that the feature is active. A flashing LCD light indicates that the feature is being programmed. Use the Volume control buttons to adjust the volume of the ringer, handset, headset, speaker, and the Handsfree feature. Press the top button to increase the volume, and press the bottom button to decrease volume. Press the Mute key to listen to the receiving party without transmitting. Press the Mute key again to return to two-way conversation. The Mute key applies to handsfree, handset, and headset microphones. Note: The Mute LED indicator, located on the Mute key, flashes to indicate that the microphone is muted. Press the Handsfree key to activate handsfree. Note: The Handsfree LED indicator, located on the Handsfree key, lights to indicate when handsfree is active. Feature GrpCl Z (Mute) (Handsfree) Chapter 1 About the Avaya 1140E IP Deskphone 9 Avaya 1140E IP Deskphone User Guide Use the Navigation keys to scroll through menus and lists appearing on the LCD display screen. The outer part of this key cluster rocks for up, down, left, and right movements. Use the Send/Enter key, at the center of the Navigation key cluster, to confirm menu selections. In most menus, you can use the Send/Enter key instead of the Select soft key. Press the Hold key to put an active call on hold. Tap the flashing line (DN) soft key to return to the caller on hold. Use the Expand to PC key to access external server applications. Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset. Note: The Headset LED indicator, located on the Handsfree key, lights to indicate that the headset is in use. Press the Headset key twice to open the Bluetooth Setup menu. Note: If Bluetooth wireless technology is not enabled on your phone, this menu is not available. Use the Goodbye key to terminate an active call. When a message is waiting, the red Visual Alerter/Message Waiting indicator flashes. Also, when the ringer sounds, this indicator flashes. (Hold) (Expand) (Headset) (Headset) (Headset) (Goodbye) 10 Chapter 1 About the Avaya 1140E IP Deskphone NN40050-105 When your Avaya 1140E IP Deskphone firmware is being updated, the blue Feature Status Lamp indicator flashes. Note: To find out if additional features are supported, contact your administrator. Programmable memory button. (Default: Blank) Press the Services key to access the scrollable Feature Display menu (FEATURE *900), including the hot desking feature (programmable memory button). Double-press the Services key to access the Local Tools menu, and use the navigation keys to access the following items: • 1. Preferences • 2. Local Diagnostics • 3. Network Configuration • 4. Lock Menu Note: Your system administrator can establish a password for the Tools menu. If you attempt to access the Tools menu and a dialog box appears prompting you for a password, contact your system administrator. Programmable memory button. (Default: Blank) (Copy) (Services) (Services) (Services) (Stop) Chapter 1 About the Avaya 1140E IP Deskphone 11 Avaya 1140E IP Deskphone User Guide Telephone Display Your Avaya 1140E IP Deskphone has three display areas: • The upper display area provides labels for the four user-defined feature keys. • The middle display area contains single-line information for items such as caller number, caller name, feature prompt string, user-entered digits, date and time information, and telephone information. • The lower display area provides labels for the four soft keys. Press the Express messaging key (FEATURE 980; programmable memory button) to send voice mail messages. For more information about voice mail messaging, refer to your CallPilot Quick Reference Card. Note: The functionality of the "shift" feature is not supported by Avaya Business Communications Manager or by Survivable Remote Gateway (when in local mode). This feature is reserved for use exclusively for sets registered to Avaya Communications server 1000 platforms. Press the Mailbox in key (programmable memory button) to open your CallPilot mailbox. For more information about mailbox options, refer to your CallPilot Quick Reference Card. Programmable memory button. (Default: Blank) (Outbox) (Inbox) (Directory) 12 Chapter 1 About the Avaya 1140E IP Deskphone NN40050-105 Figure 2 shows an idle LCD screen. Figure 2 Avaya 1140E IP Deskphone LCD screen Upper display area User-defined feature key labels Middle display area Date/Time display Call party information Feature status informatio n Options information Directories information Lower display area Soft keys 13 Avaya 1140E IP Deskphone User Guide Chapter 2 Entering and editing text You can enter and edit text on your Avaya 1140E IP Deskphone using the following methods. Which method you use for text entry or editing depends on the application. Table 1 shows the applications and input devices that you can use for text entry. Table 1 Application text entry Entering text using the telephone dialpad You can use the dialpad to enter text. For example, if you want to enter the letter A, press the number 2 key once. If you want to enter the letter C, press the number 2 key three times. Entering text using the USB keyboard You can use the USB keyboard, when connected, to enter text in the tools and graphical applications. For number entry in telephone applications (for example, when dialing), you can use the keyboard to enter digits (0–9), as well as asterisk (*) and number sign (#). Other characters are not used. When on a call, you can use the function keys (f1, f2, f3, f4, f5, f6, f7, and f8) to control the telephone. Table 2 shows the function keys and their associated action during telephone calls. Table 2 USB keyboard function keys during telephone calls For: Use: Call Server-related applications (for example, changing feature key labels or dialing) Dialpad USB keyboard for numeric entries only Graphical applications USB keyboard Local Tools menu USB keyboard Dialpad for numeric entries Note: No letters are associated with the number 1 or 0 keys. Function Key Action f1 Go to Handsfree mode f2 Go to Headset mode f3 Place the current call on hold f4 Mute the current call f5 Volume up 14 Chapter 2 Entering and editing text NN40050-105 f6 Volume down f7 Copy f8 Quit 15 Avaya 1140E IP Deskphone User Guide Chapter 3 Configuring options Your Avaya 1140E IP Deskphone has both local and server-based options. Two methods are available to navigate in the Local Tools menu: • Follow the prompts on screen. • Where a menu entry has a number in front of it, you can select that entry by pressing the associated key on the dialpad. For example, when you are in the Local Tools menu, you can access 2. Local Diagnostics by pressing the 2 key on the dialpad. Double-press the (Services) key to open the Local Tools Menu and access the following options: 1. Preferences Use the Preferences menu item to configure local preferences. 1. Display Settings Use the Contrast tool to alter the physical settings of the display. Use the Sleep tool to control how long the display remains lit if the phone is inactive. 1 Double-press (Services) to open the Local Tools menu. 2 Press the 1 key on the telephone dialpad to open the 1. Preferences menu, and press the 1 key on the telephone dialpad to open the 1. Display Settings menu. 3 Press the Up/Down navigation keys to scroll and select either Contrast or Sleep. Press the Select soft key. 4 Press the Up/Down navigation keys to increase or decrease the value. 5 Press the Exit soft key. 2. Language Use the Language tool to select the language used on your phone. 1 Double-press (Services) to open the Local Tools menu. 2 Press the 1 key on the telephone dialpad to open the 1. Preferences menu, and press the 2 key on the telephone dialpad to open the 2. Language menu. Note: Many of the options discussed in this section are for administrator use only. Do not make any changes unless instructed by an administrator. 16 Chapter 3 Configuring options NN40050-105 3 Press the Up/Down navigation keys to scroll and highlight the desired language (for example, German [Deutsche]). 4 Choose one of the following: • Press the Select soft key to save the desired language and return to the Telephone Options menu. • Press the Cancel soft key to keep existing configurations. 5 Press the Exit soft key. Changes are saved automatically. 3. Bluetooth Setup Your Avaya 1140E IP Deskphone is equipped with a Bluetooth wireless technology radio system to support wireless headsets. You can access the Bluetooth Setup options using either of the following two methods: • Double-press the Headset key to open the Bluetooth Setup dialog box. This method is used in this document. • Double-press the Services key to open the Local Tools menu, press 1 on the dialpad to select 1. Preferences, and press 3 on the dialpad to open the 3. Bluetooth Setup dialog box. Contact your administrator to find out if Bluetooth wireless technology functionality is available for your use. To pair the wireless headset with your phone: 1 Check with your administrator to ensure that Bluetooth wireless technology is available for your use. 2 Double-press the (Headset) key access 3. Bluetooth setup. The Enable Bluetooth check box is highlighted. Note: The Bluetooth Setup menu entry is not available on all phones. If the Bluetooth Setup menu entry appears dimmed, or fails to open when you double press the Headset key, the feature is not enabled on your phone. Before you can use a wireless headset with your phone, the feature must be enabled by the system administrator. Note: If Bluetooth wireless technology is enabled on your phone, and password-protection for the Local Tools menu has been enabled, you can still double-press the Headset key to access the Bluetooth Setup menu. Note: If the Bluetooth Setup menu fails to open when you double press the Headset key, Bluetooth wireless technology is not enabled on your phone. Chapter 3 Configuring options 17 Avaya 1140E IP Deskphone User Guide 3 Press the Enter key to activate Bluetooth wireless technology. A check mark is displayed to indicate that the feature is activated. The message “BT Enabled” appears at the bottom of the display. 4 Put your wireless headset in its pairing or search mode. The procedure for doing this can be different for each wireless headset. Refer to the documentation that accompanied your headset, or contact the vendor. For example, if you are using the GN Netcom GN 6210, do the following: a Turn the headset off by pressing and holding the telephone button for 3 - 4 seconds until a high to low tone is heard. The headset blue LED turns off. b Press and hold the telephone button for about 8 seconds until the blue LED flashes and then lights steadily. 5 Search for (pair) the headset: a Press the Right navigation key twice to highlight the Search button, displayed next to the Search Devices item. b Press the Enter key. The message “Searching....” is displayed. c If the search is successful, a list of Bluetooth wireless devices appears in the Found: combo box. d Choose one of the following: — If the search is successful, proceed to step 6. — If the search is not successful, the message "Search completed. No device found" is displayed. Power off the wireless headset, and repeat steps 4 and 5. 6 When your headset is displayed in the Found: combo box, press the Stop soft key or wait for the search to finish. 7 Choose one of the following: • If your headset is displayed in the Found: combo box, proceed to step 8. • If your headset is not displayed in the Found: combo box, select your headset from the list, as follows: a Press the Right navigation key to navigate to the Found: combo box. Press the Enter key to start the edit mode. b Press the Down navigation key to open the list. Press the Up/Down navigation keys to scroll and highlight your headset. c Press the Enter key to select the headset and close the list. Press the Enter key to exit edit mode. 18 Chapter 3 Configuring options NN40050-105 8 Press the Right navigation key to scroll in the list and highlight the Pair button (next to the Pair Device item) and press the Enter key. a A dialog box appears that prompts you to "Enter PIN#". b Use the telephone dialpad to enter the headset PIN and press the Enter key. 9 Choose one of the following: • If the headset is successfully paired with your phone, proceed to step 10. To verify that the pairing was successful, ensure that the headset appears in the list next to the Paired: item. If pairing is successful, the message "Pair completed" is also displayed at the bottom of the screen. • If the headset is not successfully paired with your phone, an error message is displayed at the bottom of the screen. If you get an error message: — Confirm that the wireless headset is still in search/pair mode. For example, on the GN Netcom GN 6210 headset the blue LED should still be lighted when the pairing operation starts. — If the headset timed out and exited search/pairing mode, put the headset in pairing mode, as discussed in step 4, and repeat step 8. — Check that you are using the correct PIN and repeat step 8. 10 Choose one of the following: • If your headset is displayed in the Paired: combo box, proceed to step 11. • If more than one device is paired, you may need to navigate to the one you want, as follows: a Press the Right navigation key to scroll in the list and highlight the Paired: combo box. Press the Enter key to start the edit mode. b Press the Up/Down navigation keys to open the list. Press the Up/Down navigations key to scroll in the list and highlight your headset. c Press the Enter key to select the headset and close the list. Press the Enter key to exit edit mode. 11 Choose one of the following: • If only one headset is paired, proceed to step 12. • If more than one Bluetooth wireless headset is paired, the first headset paired is automatically made the active device. To make a different headset active, do the following: — Press the Right navigation key to scroll in the list and highlight the Set button (next to the Set Active Device item). — Press the Enter soft key. The message "Set active: “device name”" is displayed. This means that the headset named is now the active wireless headset and is used when you press the headset key. Note: Check your headset's documentation to find its PIN (sometimes called a passkey). Typically this value is 0000. Chapter 3 Configuring options 19 Avaya 1140E IP Deskphone User Guide 12 Press the Exit soft key to close the Bluetooth Setup menu and return to the main display. Changes are saved automatically. Dual Pairing Headsets Take special care when using a "dual pairing" type of Bluetooth wireless technology headset. The GN Netcom GN6210 is an example of such a headset. It can be paired to its base as well as to the Avaya 1140E IP Deskphone. If it is paired to both, the Avaya 1140E IP Deskphone is the second device, and the following applies: Press the headset "telephone" key: • If a single tone sounds, the headset is connected to the base. • If a double beep sounds, the headset is connected to the Avaya 1140E IP Deskphone. If the base is powered off, the headset is only paired to the Avaya 1140E IP Deskphone and pressing the "telephone" key connects you to the Avaya 1140E IP Deskphone. Interaction with wired headsets If you connect a Bluetooth wireless technology headset and a wired headset to the same Avaya 1140E IP Deskphone, the two interact as follows: • If no wireless headset is paired, the wired headset works as normal. Likewise, if a wireless headset is paired with the set, but is not in range, the wired headset works as normal. • If the Use BT headset check box is selected, the wireless headset is used as the phone headset. — The Bluetooth wireless technology headset can work only if it is within range of the phone; as the wireless headset approaches the edge of its radio range, the audio quality degrades and radio interference noise increases. When the wireless headset is in connecting range, the Headset key controls the wireless headset, even if a wired headset is attached. If a wireless headset moves out of connecting range, a special beep sounds in the headset indicating the connection was lost. For example, on the GN6210, this is a series of tones, high to low, the same as the beeps that sound when a call ends. Note: Avaya recommends that you not pair more than one headset of the same model, because they have identical names in the Paired list. Note: Unless you need to dual pair the GN6210 headset, operating the headset with the Avaya 1140E IP Deskphone is simpler if it is only used with its charging-only base. The desktop telephone base should be powered off if it is not in use. 20 Chapter 3 Configuring options NN40050-105 When you do not want to use Bluetooth wireless technology If a wireless headset is connected, and you want to use the wired headset, you can switch between the two. It is not necessary to unpair or disable the Bluetooth wireless technology feature. To switch between a wired headset and wireless headset: 1 Double-press the (Headset) key to open the 3. Bluetooth Setup dialog box. 2 Press the Left/Right navigation key to select the Use BT Headset item. 3 Press the Enter key to toggle this option on or off. A check mark indicates that the wireless headset is used. Clear the check mark to use a wired headset. On (o) by default. To unpair a Bluetooth wireless technology headset: 1 Double-press the (Headset) key to open the 3. Bluetooth Setup dialog box. 2 Press the Right navigation key to select the Paired: item. 3 Choose one of the following: • If your headset is displayed in the Paired combo box, proceed to step 5. • If more than one device is paired, and your headset is not already displayed in the Paired combo box, do the following: a Press the Right navigation key to select the Paired: combo box. Press the Enter key to open edit mode. b Press the Up/Down navigation keys to open the list. Press the Up/Down navigations key to scroll in the list and highlight your headset. c Press the Enter key to select the headset and close the combo box. Press the Enter key to exit edit mode. 4 Press the Right navigation key to select the UnPair button (next to the UnPair Device item). 5 Press the Enter key. Your wireless headset is unpaired and removed from the Paired: item's list. Note: You can switch between a wired and wireless headset and back again either when the phone is idle or during an active call. Note: Your wireless headset is no longer paired with your phone, and the wired headset can be used. To use the wireless headset again, you must perform the pairing and activation procedure. Chapter 3 Configuring options 21 Avaya 1140E IP Deskphone User Guide 2. Local Diagnostics 1. IP Set&DHCP Information The Network Configuration tool is used to view reports about IP set and DHCP operation. This tool is for administrator use only. 2. Network Diagnostic Tools The Network Diagnostic Tools menu contains tools that are used to diagnose network problems. This menu is for administrator use only. 3. Ethernet statistics The Ethernet statistics tool is used to view reports about Ethernet operation. This menu is for administrator use only. 4. IP networks statistics The IP networks statistics tool is used to view reports about network operation. This menu is for administrator use only. 5. USB device information The USB Devices tool provides information about any Universal Serial Bus (USB) devices that you connect to your phone. Your Avaya 1140E IP Deskphone automatically detects USB devices when you connect them to the USB port in the back of the telephone. 1 Double-press (Services) to open the Local Tools menu. 2 Press the 5 key on the telephone dialpad to select 5. USB Devices. USB Device information is displayed. 3 Press the Return soft key. 3. Network Configuration The Network Configuration tool displays information that was configured when the telephone was installed. This tool is for administrator use only. 4. Lock Menu The lock menu tool is used by the system administrator to protect the Local Tools menu items from accidental or unwanted changes. 22 Chapter 3 Configuring options NN40050-105 The lock menu tool is not available on all systems. If the menu entry appears dimmed, it is not enabled on your phone. Contact your administrator to find out of this feature is available for your use. 23 Avaya 1140E IP Deskphone User Guide Chapter 4 Telephone setup Language choice Select the Primary Language for the telephone display. Choose one of the following three options: • Press Feature *501. Select the Alternate Language for the telephone display. • Press Feature *502. Select the Alternate Language 2 for the telephone display. • Press Feature *503. Select the Alternate Language 3 for the telephone display. Ring Type To select the ring type for your telephone: 1 Press Feature *6. 2 Press 1, 2, 3, 4, or Next to hear the different ring types. 3 Press OK to store the ring type. Call log Press Feature *812 and use the navigation keys to scroll through and edit the call log. Time offset When your Avaya 1140E IP Deskphone is located in a different time zone than your system, the display shows the system time instead of the local time. The Time Offset feature allows you to adjust the time that appears on the display. Before you begin, calculate the time difference, in hours, between the server time and local time. Note: For more information about the features available to your telephone and how to use them, refer to the BCM50 Telephone Features User Guide (N0027160) 24 Chapter 4 Telephone setup NN40050-105 To change the time that appears on your telephone display to local time: 1 Press Feature *510. 2 Press Change. 3 Press * to switch between adding or subtracting time. 4 Using the dialpad, enter the number of hours between local time and system time. 5 Press OK. About your programmable buttons Your System Administrator assigns the four programmable buttons as line, intercom, or memory buttons. The label for each button appears on the display next to the button. For more information, contact your System Administrator. Memory buttons These are buttons that are not assigned as line or intercom buttons. Memory buttons store internal and external phone numbers or features to give you one-touch dialing or feature activation. Program memory buttons You can program a memory button with a new phone number or feature. External autodial 1 Press Feature *1. 2 Press a memory button. 3 Dial the external phone number. 4 Press OK to store the phone number. Note: Press # to enter half-hour increments. Note: It may take up to 1 minute for the change to appear on the display. Chapter 4 Telephone setup 25 Avaya 1140E IP Deskphone User Guide Internal autodial 1 Press Feature *2. 2 Press a memory button. 3 Dial the extension number. 4 Press OK to store the extension number. Features 1 Press Feature *3. 2 Press a memory button. 3 Press Feature and enter the feature code. 4 Press OK to store the feature code. Erase memory buttons 1 Press Feature *1. 2 Press a memory button. 3 Press OK to erase the phone number saved on the button. Making a call There are many ways to place a call depending on your telephone programming and the type of call. Making external calls using line soft keys 1 Lift the handset. 2 Tap a line soft key. 3 Dial the external telephone number. Making external calls using intercom soft keys 1 Lift the handset. 2 Tap an intercom soft key, and enter a line pool access code. 3 When you hear an external dial tone, dial the external telephone number. Note: Contact your system administrator for a list of line pool codes. When entering a line pool access code on PRI lines, you do not hear a dial tone. 26 Chapter 4 Telephone setup NN40050-105 Making internal calls using intercom soft keys 1 Lift the handset. 2 Tap an intercom soft key. 3 Dial the extension number. Contact your system administrator for a list of extension numbers. Answering a call When your telephone rings and the light flashes, or when an intercom or line soft key indicator flashes: • Lift the handset. OR • Press the line or intercom soft key with the flashing S indicator before you lift the handset. While on an active call Placing a call on hold Calls are put on hold automatically when you switch from one line to another. • While on a call, press (Hold). TheSindicator for the line on hold flashes. • To retrieve a held call, tap the line soft key with the flashing Sindicator. Using handsfree Your System Administrator must program the Handsfree feature for your telephone. • Press (Handsfree) to make or answer a call. • To switch to handsfree when you are on a handset call, press (Handsfree) and replace the handset. Lift the handset to switch back. • To switch to handsfree when you are on a headset call, press (Handsfree) Press (Headset)to switch back. Using a headset You must have a headset installed on your telephone to use this feature. • Press (Headset) to activate the headset mode. When the (Headset) light is on, press a line or intercom soft key to make a call. Chapter 4 Telephone setup 27 Avaya 1140E IP Deskphone User Guide • To switch to your headset when you are on a handset call, press (Headset) and replace the handset. Lift the handset to switch back. • To switch to your headset when you are on a Handsfree call, press (Headset). Press (Handsfree) to switch back Muting the Microphone You can use mute( ) on handset, handsfree, or headset calls. • While on a call, press (Mute) to turn the microphone off. The (Mute) button lights when the microphone is off. • Press (Mute) again to turn the microphone on. Accessing External Server Applications Use External Server Applications to access a variety of applications directly from your Avaya 1140E IP Deskphone. To find out what features and services are available, contact your system administrator. Depending on what is available on your system, your phone can provide information; for example, local news and weather, stock market information, or traffic reports. For more information about the External Server Applications, consult the Avaya IP Deskphone External Server Applications User Guide. 28 Chapter 4 Telephone setup NN40050-105