Pre-Ringing Setup to enable or disable pre-ringing for trunk calls. This sets how a trunk initially rings a telephone. With pre-ringing, a burst of ringing occurs as soon as the trunk LED flashes. The call then continues ringing with the normal ring cadence cycle. Without pre-ringing, the call starts ringing only when the normal ring cadence cycle occurs. This may cause a ring delay, depending on when call detection occurs in reference to the ring cycle.
TAKE ADVANTAGE OF THE BENEFITS OF ESI SIP TRUNKING SIP TRUNKING (using Session Initiation Protocol) converges your existing telephone infrastructure onto your data network, for high-quality voice communications. ESI SIP TRUNKING gives you the ability to combine voice and data, so you can reduce your monthly expenses by up to 50%, getting rid of legacy analog lines. Your company can experience the benefits of SIP, increasing business productivity and reducing communications costs. Add ESI SIP trunking to your ESI Communications Server and save. ADDITIONAL BENEFITS OF ESI SIP TRUNKING: • Unlimited local and longdistance calling. • On-demand audio conferencing. • Disaster recovery. • Flexibility and scalability.
Account Codes Optional Account Codes allow a keyset extension user to enter an Account Code while placing a trunk call or any time while on a call. This type of Account Code is optional: the system does not require the user to enter it. If the keyset user is already talking on a trunk call, their conversation continues uninterrupted while they enter an Account Code. Single line telephone users can only enter an Account Code while placing their trunk call. Forced Account Codes Forced Account Codes require an extension user to enter an Account Code every time they place a trunk call. If the user doesn’t enter the code, the system prevents the call. The system can require Forced Account Codes for all trunk calls, or just for toll calls (as determined by Toll Restriction programming). Note that Forced Account Codes do not pertain to incoming calls. Verified Account Codes With Verified Account Codes, the system compares the Account Code the user dials with a list of codes programmed into the Verified Account Code Table. If the Account Code is in the table, the call goes through (provided it is not prevented by an extension’s Toll Restriction programming). If the code is not in the table, the system prevents the call. Verified Account Codes, if enabled, apply only to Forced Account Codes. Using Account Codes and Speed Dial To simplify Account Code operation, Personal and System Speed Dial bins can contain Account Codes. Keep the following in mind when using Speed Dial and Account Codes: ● The Account Code can be either the first or last entry in the bin, and must be preceded and followed by the # character. For example, the Account Code 1234 must be entered as #1234#. ● The Program 0201 - # Key to Enter Account Codes (page 629) option must be enabled in system programming. In addition, the Program 0201 - Enable Account Codes in Speed Dial (page 629) option must also be enabled. ● The Speed Dial bin can contain an Account Code followed by an outside number, or just the Account Code. The Account Code must be preceded and followed by a # entry. If the bin contains just the Account Code, the user must be sure to press the bin key before dialing the outside number. ● If the system has Verified Account Codes enabled, the Account Code entered in the Speed Dial bin must match an entry in the Verified Account Code Tabl
ESI VIP 7 SOFT PHONE (for LAPTOPS & PCs) Regardless of your selected configuration, VIP 7 is easy to implement. It connects to your existing local area network (LAN) and is non-invasive. There’s no need to upgrade the LAN or install Microsoft® Exchange® — thus avoiding a costly and impractical solution for the small to midsize business.
Synchronize with Caller ID1 This function, when enabled, synchronizes the real-time clock with Caller ID (CID) messaging: call processing compares the time of a CID message to the system real-time clock and, if the difference is more than two minutes, resets the real-time clock to match the time (minutes) of the CID message. The system will analyze each such message (or — if it receives more than four calls with CID information within a one-minute period — as is needed). Select ENABLE or DISABLE by pressing a scroll key (either or ). Choosing ENABLE will allow the CID data to update the time and date. Default: Disabled. Esi-Link-related notes (see also “Function 83: Esi-Link programming,” pages M.9–M.10): If “synchronize with Caller ID” is enabled, Esi-Link time synchronization (from location 700) will be disabled. If “synchronize with Caller ID” is disabled, Esi-Link time synchronization will be allowed (minutes only). When Esi-Link is used, all cabinets’ time will be synchronized by cabinet 700, unless “synchronize with Caller ID” is enabled in Function 142. 2: Adjust for Daylight Saving Time This function, when enabled, causes the real-time clock to adjust itself automatically for Daylight Saving Time (DST). Select AUTO or DISABLE for DST by pressing a scroll key (either or DISABLE is best for those areas that don’t observe DST. Default: Disabled.
Port card installation Adding or replacing port cards will require the system to be taken out of service (the ESI-50 doesn’t support “hot-swapping” of its port cards). These instructions cover both types of ESI-50 port cards — the 482 card (used on all ESI-50 models) and the DLC82 card (not compatible with the ESI-50L1). Each card has cable connectors in the same location, but the connectors have different names depending on the card type: • On the 482 card, the connectors are J1 and J2, respectively. • On the DLC82 card, the connectors are J8 and J9, respectively.
Automatic route selection (ARS)1 Within an ESI Communications Server, route selection is normally accomplished by assigning lines to line groups (9, 8, or 71–76). The user then manually selects the line group for the type of call to be made. Typically, the same carrier handles both local and long distance calls so the user will only have to select an alternate group (71–76) for rare occasions. If a DLC is used, different line groups may be required to allow the user to access the local loops (via regular loop lines or T1) and long distance trunks (via T1). ARS is designed to eliminate the need for the user to manually select a line group when calling in this situation (such as 9 for local and 8 for LD). If ARS has been enabled in Function 223, the system will not connect to a line immediately when the user dials 9 (or goes off-hook with outside dial tone preference enable). Instead, the system will “play” outside dial tone to the user, store the digits dialed, and check the toll restriction tables and if allowed, then determine the ARS call type: Local (9), LD (8), or other (line groups assigned in tables 3–10). If the call is determined to be “Local,” it will then be dialed on a line in line group 9. If the call is determined to be an “LD” call, it will be placed on a line programmed in line group 8. Therefore, if ARS is to be used, local lines must have been programmed in line group 9 and lines for long distance calls must have been programmed in line group 8 in CO line programming (Function 21). In addition, a list of area codes or numbers can be created that will be dialed on the programmed line group and Other Common Carrier code
Selecting SIP provider and ITSP 1. Enter the name for the SIP provider number (or, to select a previously entered SIP provider, use the scroll keys, and press # to confirm. For this example, we’ll be using “SIP Provider 1,” named Broadvox, with a SIP Trunking Card installed in slot number 11. Range: Up to 10 characters in length. SIP PROVIDER #1 BROADVOX > 2. The ITSP is currently programmed as shown on the display. To select a new value, select a new value, and press # to confirm (or, to confirm the existing value, just press #). Choices: Broadvox-ND, Broadvox-NS. Default: Broadvox-ND. ITSP SELECTION BROADVOX-ND > Subsequent steps for “Broadvox-ND” . . . If you selected Broadvox-ND in step 2 (see “Common steps 1–2: Selecting SIP provider and ITSP,” above), the subsequent steps are as follows: 3. Use the scroll keys to select which SIP Trunking Card will be associated with the selected ITSP, and press # to confirm. Choices: Any available SIP Trunking Card. Default: First installed SIP Trunking Card. ITSP ASSOC PC11 SIP XX-XX > 4. Enter the primary billing number assigned by the ITSP, and press # to confirm. If you need detailed information about entering characters, press HELP. Range: Up to 10 characters. Default: [Blank]. PRIMARY NUMBER 5. Enter the optional account name assigned by the ITSP, and press # to confirm. If you need detailed information about entering characters, press HELP. Range: Up to 32 characters. Default: [Blank]. ACCOUNT NAME 6. Enter the account password assigned by the ITSP, and press # to confirm. If you need detailed information about entering characters, press HELP. Range: Up to 32 characters. Default: [Blank]. ACCOUNT PASSWORD
Troubleshooting One common issue with PRI on ESI’s PRI-compatible systems is the failure of incoming or outgoing calls over PRI to connect or display Caller ID. The following discussion, derived from Technical Update 164 (ESI # 0450-0462, downloadable from www.esiresellers.com/tech), discusses methods to address this: 1. ESI has found that many PRI circuits have been set in Function 2134 to a switch protocol that’s incompatible with the PRI provider. ESI recommends that, regardless of the make and model of the CO or IXC switch that’s providing the PRI, you first set the default switch protocol (NI2). If the PRI doesn’t function properly using the NI2 protocol, then select the appropriate switch option for the make and model of the provider’s equipment. Note: Always complete programming in any function before exiting programming mode (# through all of the Function parameters). 2. ESI has also determined that, after you change the PRI switch protocol programming, you also MUST power-cycle the system in order to correctly synchronize the PRI with the service provider’s switch. Important: Before power-cycling the system, wait at least four (4) full minutes after you complete programming. After power-cycling the system, wait until the appropriate DLC is on-line — i.e., its Status LED is no longer flashing. Note the time when the PRI came on-line. Make several outgoing and incoming calls via the PRI to insure that it’s working properly. If the PRI appears to be functioning properly, contact the carrier and verify that no errors have occurred since the time when the PRI came on-line. If the carrier reports errors or if incoming or outgoing calls aren’t functioning properly, select a different switch option in Function 2134 and power-cycle the system again (and then, again, wait at least four full minutes before exiting programming). 3. Set Function 166, parameter 2 (ARS inter-digit timer) to between 500 and 600 (i.e., between five and six seconds). This will set the timeout that occurs after the first digit has been dialed when making an outgoing call over the PRI, so that it’s long enough to allow the entire entered number to be accepted. The ARS inter-digit timer value is expressed in 1/100 seconds. Range: 40–1,000 (i.e., 400 ms to 10 seconds). 4. Contact ESI Technical Support at 800 491-3609 and request that the PRI error counters be cleared.
ESI Cordless Handset II Repeater The optional ESI Cordless Handset II Repeater extends the coverage area of the ESI Cordless Handset II in all directions, including up and down. If Repeaters are installed so their coverage area overlaps that of the base station, the base station can hand off calls to the Repeaters as the user moves from one coverage area to another. When it’s connected to a Repeater, the ESI Cordless Handset II operates exactly as it does when connected to its base station, and the handoff from the base station to the Repeater occurs seamlessly without disturbing the end user, even during an active call. Each ESI Cordless Handset II base station supports up to six repeaters, regardless of configuration. • Each Repeater supports up to two direct connections to other Repeaters. • No Repeater can be more than three connections — or hops — from the base station. All Repeaters, regardless of configuration, must be registered to the base station. Repeaters that are registered directly to a base station (left), do not require use of the optional Repeater Configurator Kit. These Repeaters can be installed using automatic configuration. However, Repeaters registered to the base station through another Repeater (one example shown, right) do require use of the Repeater Configurator Kit.
Analog CO line programming This function allows you to program the analog COs for both day and night mode. You can select the trunk groups and ring assignments for a group of COs or individual lines. The steps are: 1. Choose CO lines to program. 2. Name the CO lines (optional). 3. Assign the CO lines’ tenant1. 4. Assign outbound CO line groups. 5. Assign distinctive CO ring tone. 6. Assign answer rings. 1. Choose CO lines to program During this step, you use the programmable keys to represent CO lines. Select lines to be programmed by pressing one or more of the programmable keys. Press the scroll keys ( or ) to “page” in increments appropriate for the port card configuration.2 The display will indicate which CO lines the programmable keys currently represent. Software will identify the port card type installed in each slot. The display will show the following information: the first line will show the port card number, the type of card, the COs available to program and a D or N for day or night mode. The second line will show the CO currently selected and the circuit that is being programmed. The appropriate programmable feature key lights will light red to indicate the lines available to program. If the port card in the first slot is a 612, the display will be:
PRI local number digit length Tells the system whether there is seven- or 10-digit local dialing in the system’s area. If the local calling area uses only seven-digit dialing, set this value to 7 (this tells the system not to wait for additional digits when a local seven-digit number is dialed). Range: 7 or 10. Default: 10 (supports both 10- and seven-digit dialing). Field 8: Dialing off-hold Enables or disables outside callers’ ability to dial off-hold only when MOH 590 (external source) is selected. When this is enabled, CO callers will be able to dial extension, department, and mailbox numbers while on hold. When this is disabled, the system will ignore digits dialed by CO callers. To enable or disable outside callers’ ability to dial off-hold, press a scroll key to make the desired selection and then press # to confirm. Default: Enabled. Field 9: Re-sending of Caller ID in Intelligent Call Forwarding This parameter “turns off” the repeat Caller ID (re-sending) component of Intelligent Call Forwarding. Some service providers — local exchange carriers or inter-exchange carriers — don’t allow repeating the caller’s CID data when making an outgoing call. If re-sending of Caller ID is disabled, the PRI pilot number of the station’s tenant will be sent instead. If re-sending of Caller ID is enabled, CO calls that are forwarded to an off-premises number over a PRI channel will send the original caller’s CID data to the called person. To enable or disable this parameter, press a scroll key to make the desired selection and then press # to confirm.
Auto attendant parameters Field 1: Auto attendant inter-digit timer Numbering of locations or line groups Esi-Link location number range (default) Line group access (if selected) 710–719 71 720–729 72 730–739 73 740–749 74 750–759 75 760–769 76 Make this setting higher if callers complain that they don’t have enough time to dial before either the system sends them to the wrong destination or they hear “Your entry was not valid”; make it lower if they say it pauses too long after they dial digits. This sets the time after the first digits has been entered and before the entered number is accepted as being complete (time between each digit dialed). Expressed in 1/100s of seconds. Range: 40–1000 (i.e., 400 ms to 10 seconds). Default: 200 (i.e., 2 seconds) Field 2: Auto attendant no-response timer Adjust if the time after the playing of the auto attendant greeting is too long (or too short) before the system follows the no-response (call-forward) destination of a menu or directory. Sets auto attendant’s noresponse timeout time. This is how long the auto attendant waits until after the menu plays all options. Expressed in 1/100s of seconds. Range: 50–6000 (i.e., 500 ms to 1 minute). Default: 300 (i.e., 3 seconds). Field 3: ACD beep Enables or disables the ACD beep tone (same as the “new message” beep) given to agents logged into an ACD department when they’re in a busy condition and a call goes into queue. Range: 0 (enabled) or 1 (disabled). Default: 0 (enabled). Field 4: Fax energy level (CNG tone) Adjust this level if fax calls aren’t routing properly when the auto attendant answers. Increasing (or decreasing) this field causes the system to look for more (or less) CNG tone to detect whether it’s a valid tone. This is a threshold level, so setting it too low may cause the system to route all calls to the fax port. The energy level of a fax signal must exceed this setting for more than 200 ms. Range: 1–32767. Default: 70. Field 5: Name key digits (Number of digits used for the auto attendant directory branch name key2) This is the number of digits corresponding to the number of letters the system will prompt an outside caller to enter when in an auto attendant directory branch
Synchronize with Caller ID1 This function, when enabled, synchronizes the real-time clock with Caller ID (CID) messaging: call processing compares the time of a CID message to the system real-time clock and, if the difference is more than two minutes, resets the real-time clock to match the time (minutes) of the CID message. The system will analyze each such message (or — if it receives more than four calls with CID information within a one-minute period — as is needed). Select ENABLE or DISABLE by pressing a scroll key (either or ). Choosing ENABLE will allow the CID data to update the time and date. Default: Disabled. Esi-Link-related notes (see also “Function 83: Esi-Link programming,” pages M.9–M.10): If “synchronize with Caller ID” is enabled, Esi-Link time synchronization (from location 700) will be disabled. If “synchronize with Caller ID” is disabled, Esi-Link time synchronization will be allowed (minutes only). When Esi-Link is used, all cabinets’ time will be synchronized by cabinet 700, unless “synchronize with Caller ID” is enabled in Function 142. 2: Adjust for Daylight Saving Time This function, when enabled, causes the real-time clock to adjust itself automatically for Daylight Saving Time (DST). Select AUTO or DISABLE for DST by pressing a scroll key (either or DISABLE is best for those areas that don’t observe DST. Default: Disabled. ). Choosing Note: If this function is enabled and it causes an automatic time change, the system won’t update the realtime clock from either Caller ID messages (Function 1421, above) or Esi-Link time synchronization for 25 hours before and 25 hours after the time change is due to be effective (i.e., 2:00 AM Sunday). Function 143: Clock adjustment This function lets the Installer or Administrator have the system automatically compensate for a clock that’s running too fast or too slow. The clock adjustment speeds up or slows down the clock over a 30-day period by the amount selected. If the system clock is running slow, select a positive value. If the clock is running fast, select a negative value.
11 Initialize 12 Installer password 13 Administrator password 14 System clock 141 Set time/date 142 Automatic time setting 143 Clock adjustment 15 System timing parameters 151 Flash duration 152 Transfer forward timer 153 Recall timers 1531 Exclusive hold 1532 System hold 1533 Hold recall rings 154 ACD timers 1541 ACD exit timer 1542 ACD wrap timer 1543 ACD hold recall timer 155 ACD wrap timer 156 Cell phone delay 157 Device timers 158 VIP Attendant exit timer 16 System feature parameters 161 Recording alert tone 162 Connect tone 163 Station feature set activation 164 Esi-Link location no./line group access selection 165 Auto attendant parameters 166 CO line parameters 167 Voice mail parameters 169 Feature set activation 17 System speed-dial 18 Maintenance/SMDR serial port 2 CO line programming 21 Line programming 211 Analog CO line programming 212 T1 programming 2121 CO line programming 2122 T1 frame format and line coding 2123 Line build-out 2124 CSU emulation 213 PRI programming 2131 CO line programming 2132 Line build-out 2133 CSU emulation 2134 Switch protocol 2135 DID 214 SIP trunk programming 2141 SIP trunk programming day/night mode 2142 SIP account programming 2145 SIP pilot table programming 22 Translation table programming 221 Centrex/PBX access code 222 Toll restriction exception tables 223 ARS (Automatic Route Selection) 224 DID and DNIS/ANI translation table 225 PRI pilot number translation table 226 Local allow table 23 Line parameters 231 Line receive volume 232 Analog line disconnect 233 T1 line receive volume 234 PRI line receive volume 24 Caller ID programming 3 Extension programming 31 Extension definition and routing 32 Extension feature authorization 321 Standard feature authorization 322 Advanced feature authorization 33 Department programming 331 Department definition and routing 332 VIP ACD parameters 34 Dial plan assignment 341 Flexible number assignment 342 Network numbering 35 Extension button mapping 37 ESI device programming 371 Access schedules 372 RFID tag programming 373 View RFID tag numbers 374 ESI Presence Management parameters 375 ESI Presence Management Reader parameters 30 Station move1 4 Auto attendant programming 41 Auto attendant branch programming 42 Announce extension number 43 Automatic day/night mode table 5 Voice mail programming 51 Maximum message/recording length 52 Message purge control 53 Guest/info mailboxes 54 Group mailboxes 55 Message notification options 551 Station delivery options 552 Delivery/paging parameters 56 Cascade notification mailboxes 57 Q & A mailboxes 58 Move and delete messages 6 Recording 61 Record system prompts 62 Record directory names 63 MOH programming 631 MOH source 632 Record MOH 633 MOH volume 7 Reports 71 System reports 711 Programming report 712 Diagnostic reports 72 ESI Presence Management access door report 73 ACD department detail report 74 Voice mail statistics report 75 System speed-dial list 76 NDDS report 8 IP programming 81 Display licenses 82 Local programming 821 IP programming 822 Local phone starting address 824 Network Services Processor 83 Esi-Link programming 831 Local location number 832 Esi-Link location programming 833 Delete Esi-Link location 834 Esi-Link publish list programming 835 Compression algorithm 84 ESI SIP Card programming 85 ESI ASC programming 86 ESI Mobile Messaging selection
Installing ESI’s Cordless Handsets Note: Except where noted, this section applies to both the ESI Cordless Handset II and original ESI Cordless Handset models. Each ESI Cordless Handset comes with: • A charger/cradle to charge the Handset. • An AC adapter for use with only the charger. • A base station to provide a digital interface between the ESI phone system and ESI Cordless Handset. This base station needs no AC power: if the Cordless Handset is digital, the base station is line-powered; if the Cordless Handset is IP, the base station uses Power over Ethernet (PoE). • Wall-mount(s), a belt clip, and a Quick Reference Guide. Each ESI Cordless Handset is keyed to only one base station and takes up one port (digital or IP) on a port card. Base station installation Due to each site’s unique characteristics, the range and distance information we’ll provide herein is only approximate. Characteristics that positively affect performance: • The base station should be installed so it has a clear line-of-sight with the Cordless Handset. • The base station antenna should always be pointed in its uppermost vertical position. Characteristics that negatively affect performance: • Large amounts of metal shelving (such as in manufacturing or warehouse areas). • Close proximity to (within one mile of) a radio tower. • Concrete walls that divide spaces where Cordless Handsets are used (assuming the base stations are in one location). Don’t install the base station: • Close to a wall with metal studs. • On a metal wall. • Next to a device that emits RFI or EMI1 — e.g., a television, radio, computer, computer printer, fluorescent light fixture, or fax machine. • Next to any other 900 MHz device — e.g., a hand-held inventory control device. • In a ceiling that has foil-backed insulation. • Behind doors that typically are closed, tinted windows, one-way glass, or other areas that limit or cut off transmission to the Cordless Handset. Base stations must be installed at least 10 feet apart, regardless of whether the base station is for the small-model or large-model Cordless Handset. Don’t install more than six base stations in one area (such as a network room). Choose a location at least 30 feet away if more than six base stations are needed in a building.
External paging device connection ESI-1000 and ESI-600, and ESI-50 On either of these systems, a dry-contact overhead-paging device can be connected through the RJ-11 OH Paging connector, which is located on the front of the main board faceplate just below the NSP’s Ethernet connector. Although this is a six-pin connector, only two pairs are needed between the paging device and the connector: • To pin-out the connector for normally open operation, connect the audio wires to pins 3 and 4 and the control pair to pins 1 and 2. • To pin-out the connector for normally closed operation, connect the audio wires to pins 3 and 4 and the control pair to pins 5 and 6. ESI-200 and ESI-100 A dry contact overhead-paging device can be connected to the system through the first port card's 66 block.1 The overhead paging port is fixed (located on the main board) as code 599 for programming purposes and user access.