VoIP

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VoIP's not a government agency. It's not even a proprietary technology; you can take a break from your land line and still have your choice among several services before deciding if it's right for you.
Skype is a popular VoIP service that allows free calling from computer to computer or low-fee computer to phone connection. There are even Skype hardware devices that allow you to use a "real" phone to call other "real" phones.
Gizmo5 (the service formerly known as Gizmo Project) similarly offers the ability to call other Gizmo5 users for free. It also lets you IM from your mobile phone without the usual text-messaging fees and allows for file transfers.
Vonage gives me the ability to send voice mail in e-mail, which is extremely convenient. It charges a flat fee for unlimited calling.
Then there's this magicJack device that everybody seems to be raving about. Allegedly, magicJack is easy to use -- plug it into an open USB port on your computer, then plug your phone into that. You get charged one low fee per year.
Despite its bold innovations and seemingly countless applications (from everyday conversation to medical examination to gaming), VoIP technology isn't a perfect system in all situations. With an infrastructure less tried-and-true than that employed by traditional phone companies, the occasional snag is inevitable.
Emergency protocols (i.e., 911) can't currently be easily traced or utilized through VoIP.

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Panasonic Voicemails Changing the Company Greeting KX-TVS50 KX-TVS125 KX-TVS225 Change Service Mode Setting

Telephone System and Voicemail Installations Service Repair
AVAYA NORTEL NORSTAR NEC SAMSUNG MITEL TOSHIBA
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ACCESSING THE SYSTEM MANAGER’S
MAILBOX
The System Manager’s Mailbox must be accessed before performing any System Manager
task. To access the System Manager’s Mailbox, three items of information must be known: the
telephone number connected directly to the Voice Mail Service, the System Manager’s
Mailbox Number and the Password for that mailbox (if assigned). The System Manager’s
Mailbox Number is 99, 999, 9999 or 99999 depending upon the mailbox number length
specified in System Programming. The System Manager’s password is assigned through the
System Manager’s Service.
Notes
• If your VPS is the KX-TVS125 or KX-TVS225, the mailbox number is 999 by default.
• If your VPS is the KX-TVS325, the mailbox number is 9999 by default.
To Access the System Manager’s Mailbox
1. Dial the Extension Number connected to the Voice Mail Service. Or Dial any VPS
Extension Number and Press [#] [6] (Service Access Command).
2. Press [ ], then Type the System Manager’s Mailbox Number (99, 999, 9999 or
99999).
3. Type the Password followed by [#]. The Main Menu of System Manager’s Service will be
played:
Please enter your party’s mailbox number.
To enter by name, press [#] and [1].
If you are using a rotary telephone, stay on the line.
To call the operator, press [0].
Enter your password, followed by [#].



You have (number) new message(s).
To receive the message, press [1].
To deliver a message, press [2].
To customize your mailbox, press [3].
To check the mailbox distribution, press [4].
For a system report, press [5].
For other features, press [6].
To end this call, press [ ].



Changing the
Company Greeting and
Incoming Call Service
Setting
When the VPS answers calls, it greets the callers with
a Company Greeting and then activates an Incoming
Call Service. The System Manager or System

Administrator can choose:
The appropriate company greeting for each time
mode (Day, Night, Lunch, and Break) of each call
service. The default company greeting is the
System Greeting.
– The desired Incoming Call Service for each time
mode of each call service. The default service is
Automated Attendant service.
– The assignment of the Service Group for each Port/
Trunk.
Note
• If the VPS is being programmed via KX-TVA
Maintenance Console, the System Manager
cannot change the Company Greeting and
Incoming Call Service Setting. The VPS will
announce, “Sorry, this function is not
available”.
Changing Service Group Setting
1. Log in to the System Manager’s mailbox.
• See 2.1 Logging in to the System Manager’s
Mailbox.
2. 4 5
3. 2 to change Service Group setting.
4. Enter the Service Group Number (1-48).
5. Select the desired Time Service period entry.
1 for Day Time service.
2 for Night Time service.
3 for Lunch Time service.
4 for Break Time service.
6. 1 to change the Company Greeting.
2 to change the Incoming Call Service, then go
to step 10.
7. 1 to change the setting.
2 to accept.
8. Select the desired setting entry.
1 to change a Company Greeting number.
2 to set the System Greeting, then go to step 13.
3 to disable, then go to step 13.
9. Enter a Company Greeting number (1-32), then go
to step 13.
10. 1 to change the setting.
2 to accept.
11. Select the desired setting entry.
1 to set Voice Mail Service, then go to step 13.
2 to set Automated Attendant Service, then go
to step 13.
Changing Service Group
Assignment
1. Log in to the System Manager’s mailbox.
• See 2.1 Logging in to the System Manager’s
Mailbox.
2. 4 53. 1 to change Service Group Assignment.

4. 1 for Port setting.
2 for Trunk setting.
5. Enter the Port/Trunk number (Port 1-24 [KXTVA200]/
Port 1-6 [KX-TVA50], Trunk
1-64/0:None).
6. 1 to change the service group, then go to step 7.
2 to accept.
7. Enter the Service Group Number (1-48).
(1-48, or 49: to disable [for Trunk setting only])
8. 2 to accept.




















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Panasonic Voicemails KX-TVS50 KX-TVS125 KX-TVS225 Change Service Mode Setting

Telephone System and Voicemail Installations Service Repair
AVAYA NORTEL NORSTAR NEC SAMSUNG MITEL TOSHIBA
PANASONIC and more.
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www.TelephoneMen.com

ACCESSING THE SYSTEM MANAGER’S
MAILBOX
The System Manager’s Mailbox must be accessed before performing any System Manager
task. To access the System Manager’s Mailbox, three items of information must be known: the
telephone number connected directly to the Voice Mail Service, the System Manager’s
Mailbox Number and the Password for that mailbox (if assigned). The System Manager’s
Mailbox Number is 99, 999, 9999 or 99999 depending upon the mailbox number length
specified in System Programming. The System Manager’s password is assigned through the
System Manager’s Service.
Notes
• If your VPS is the KX-TVS125 or KX-TVS225, the mailbox number is 999 by default.
• If your VPS is the KX-TVS325, the mailbox number is 9999 by default.
To Access the System Manager’s Mailbox
1. Dial the Extension Number connected to the Voice Mail Service. Or Dial any VPS
Extension Number and Press [#] [6] (Service Access Command).
2. Press [ ], then Type the System Manager’s Mailbox Number (99, 999, 9999 or
99999).
3. Type the Password followed by [#]. The Main Menu of System Manager’s Service will be
played:
Please enter your party’s mailbox number.
To enter by name, press [#] and [1].
If you are using a rotary telephone, stay on the line.
To call the operator, press [0].
Enter your password, followed by [#].



You have (number) new message(s).
To receive the message, press [1].
To deliver a message, press [2].
To customize your mailbox, press [3].
To check the mailbox distribution, press [4].
For a system report, press [5].
For other features, press [6].
To end this call, press [ ].

1. Log in the main menu.
2. Press [6] for other features.
3. Press [4] to change Service Mode setting.
4. Type the Time Group number (1-8).
5. The VPS plays the current setting. Press [1] to change the setting.
6. Press [1], [2], [3], [4], [5], or [6] to choose the desired Service Mode entry.
• [1] Automatic Mode: Operates according to the setting in Time Service (default)
• [2] Manual Day Mode: Operates only in Day Mode
• [3] Manual Night Mode: Operates only in Night Mode
• [4] Manual Lunch Mode: Operates only in the Lunch Mode
• [5] Manual Break Mode: Operates only in the Break Mode
• [6] PBX Control Mode: Operation changes depending on PBX time period7. Confirm the entry is correct and Press [2] to accept it























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Traditional and VoIP phone systems

Telephone System and Voicemail Installations Service Repair
AVAYA NORTEL NORSTAR NEC SAMSUNG MITEL TOSHIBA
PANASONIC and more.

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Traditional and VoIP phone systems.Traditional telephone system offers dedicated, secure lines, so companies are guaranteed their sensitive communications are not being shared with others, and that in the event of an emergency, backup batteries and emergency generators will help maintain connections even if power outages should occur. VoIPtelephone system also offer benefits to organizations. Along with the benefit of reduced calling expenses, VoIP is also a useful phone system option as it makes possible the interchangeability of phone equipment.Traditional versus VoIP.Traditional offers broad technical support, as PBX communications equipment can be found across the country, and as an added benefit, having the equipment in house makes access easier for the company's troubleshooting team.VoIP can quickly scale to meet changing business needs including support across multiple locations, as businesses today increasingly spread their operations to varied locations.


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Pros and Cons of VoIP

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The primary appeal of VoIP is its ability to save money for customers as well as service providers.Desirable new applications and the bypassing toll charges, is driving interest higher.
The deployment of VoIP has its downside. VoIP does not provide the high-quality, Uninterrupted Voice Transmission that businesses demand (and receive) over the traditional telephone.
Other hurdles for VoIP are Packet Loss and Fragmentation(not uncommon in IP networks), and the Delay, Latency, and Jitter that accompany It.
These factors, though not threats per se, do affect confidentiality and reliability on VoIP systems.























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Primary Rate Interface ( PRI )

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Primary Rate Interface
The other ISDN service available is the Primary Rate Interface (PRI) which is carried over an E1 (2048 kbit/s) in most parts of the world. An E1 is 30 ‘B’ channels of 64 kbit/s, one ‘D’ channel of 64 kbit/s and a timing and alarm channel of 64 kbit/s. In North America PRI service is delivered on one or more T1s (sometimes referred to as 23B+D) of 1544 kbit/s (24 channels). A T1 has 23 ‘B’ channels and 1 ‘D’ channel for signalling (Japan uses a circuit called a J1, which is similar to a T1).
In North America, NFAS allows two or more PRIs to be controlled by a single D channel, and is sometimes called “23B+D + n*24B”. D-channel backup allows you to have a second D channel in case the primary fails. One popular use of NFAS is on a T3.
PRI-ISDN is popular throughout the world, especially for connection of PSTN circuits to PBXs.
Even though many network professionals use the term “ISDN” to refer to the lower-bandwidth BRI circuit, in North America by far the majority of ISDN services are in fact PRI circuits serving PBXs.
Data Channel
The bearer channel (B) is a standard 64 kbit/s voice channel of 8 bits sampled at 8 kHz with G.711 encoding. B-Channels can also be used to carry data, since they are nothing more than digital channels.
Each one of these channels is known as a DS0.Most B channels can carry a 64 kbit/s signal, but some were limited to 56K because they traveled over RBS lines. This was more of a problem in the past, and is not commonly encountered nowadays.




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56 kbit/s line

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56 kbit/s line
A 56 kbit/s line is a digital connection capable of carrying 56 kilobits per second (kbit/s), or 56,000 bit/s, the data rate of a normal single channel digital telephone line in North America. In many urban areas, which have seen wide deployment of faster, cheaper technologies such as ADSL and SDSL, 56 kbit/s lines are generally considered to be an obsolete technology.
The figure of 56 kbit/s is derived from its implementation using the same digital infrastructure used since the 1960s for digital telephony in the PSTN, which uses a PCM sampling rate of 8,000 Hz used with 8-bit sample encoding to encode analogue signals into a digital stream of 64,000 bit/s.
However, in the T-carrier systems used in the U.S. and Canada, a technique called bit-robbing uses, in every sixth frame, the least significant bit in the time slot associated with the voice channel for Channel Associated Signaling (CAS). This effectively renders the lowest bit of the 8 speech bits unusable for data transmission, and so a 56 kbit/s line used only 7 of the 8 data bits in each sample period to send data, thus giving a data rate of 8000 Hz × 7 bits = 56 kbit/s.
Integrated Services Digital Network or Isolated Subscriber Digital Network (ISDN), originally “Integriertes Sprach- und Datennetz” (German for “Integrated Speech and Data Network”), is a telephone system network. Prior to the ISDN, the phone system was viewed as a way to transport voice, with some special services available for data. The key feature of the ISDN is that it integrates speech and data on the same lines, adding features that were not available in the classic telephone system. There are several kinds of access interfaces to the ISDN defined: Basic Rate Interface (BRI), Primary Rate Interface (PRI) and Broadband-ISDN (B-ISDN).
ISDN is a circuit-switched telephone network system, that also provides access to packet switched networks, designed to allow digital transmission of voice and data over ordinary telephone copper wires, resulting in better voice quality than an analog phone. It offers circuit-switched connections (for either voice or data), and packet-switched connections (for data), in increments of 64 kbit/s. Another major market application is Internet access, where ISDN typically provides a maximum of 128 kbit/s in both upstream and downstream directions (which can be considered to be broadband speed, since it exceeds the narrowband speeds of standard analog 56k telephone lines). ISDN B-channels can be bonded to achieve a greater data rate, typically 3 or 4 BRIs (6 to 8 64 kbit/s channels) are bonded.
ISDN should not be mistaken for its use with a specific protocol, such as Q.931 whereby ISDN is employed as the transport, data-link and physical layers in the context of the OSI model. In a broad sense ISDN can be considered a suite of digital services existing on layers 1, 2, and 3 of the OSI model. ISDN is designed to provide access to voice and data services simultaneously.
However, common use has reduced ISDN to be limited to Q.931 and related protocols, which are a set of protocols for establishing and breaking circuit switched connections, and for advanced call features for the user. They were introduced in the late 1980s.[1]In a videoconference, ISDN provides simultaneous voice, video, and text transmission between individual desktop videoconferencing systems and group (room) videoconferencing systems.























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Toshiba Strata DK Conference call

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Conference call
While on a call, press CNF/Trn
Dial extension or dial 9, or press a CO Line button.When The called party answers, press Cnf/Trn


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ISDN elements

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New York NY NYC NY NY

ISDN elements
· Integrated Services refers to ISDN’s ability to deliver at minimum two simultaneous connections, in any combination of data, voice, video, and fax, over a single line. Multiple devices can be attached to the line, and used as needed. That means an ISDN line can take care of most people’s complete communications needs at a much higher transmission rate, without forcing the purchase of multiple analog phone lines.
· Digital refers to its purely digital transmission, as opposed to the analog transmission of plain old telephone service (POTS). Use of an analog telephone modem for Internet access requires that the Internet service provider’s (ISP) modem converts the digital content to analog signals before sending it and the user’s modem then converts those signals back to digital when receiving. When connecting with ISDN there is no digital to analog conversion.
· Network refers to the fact that ISDN is not simply a point-to-point solution like a leased line. ISDN networks extend from the local telephone exchange to the remote user and includes all of the telecommunications and switching equipment in between.
The purpose of the ISDN is to provide fully integrated digital services to the users. These services fall under three categories: bearer services, supplementary services and teleservices.























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Toshiba Strata DK Call Forwarding

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Toshiba Strata DK Call Forwarding

Call Forward-No Answer or Busy/ No Answer
Press Intercom dial #603 or #604 for Busy/No answer
Enter the destination extension (voicemail)
Press Speed Dial
Pres Redial then Spkr



To cancel a Call Forward-No answer or Busy/No Answer
1. Press Intercom dial #603 Press SpeakerPress Intercom dial #604 for Busy/no Answer Press Speaker.























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Basic Rate Interface

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Basic Rate Interface
The entry level interface to ISDN is the Basic Rate Interface (BRI), a 144 kbit/s service delivered over a pair of standard telephone copper wires. The 144 kbit/s rate is broken down into two 64 kbit/s bearer channels (‘B’ channels) and one 16 kbit/s signaling channel (‘D’ channel or Delta channel).
BRI is sometimes referred to as 2B+D
The Interface specifies three different network interfaces:The U interface is a two-wire interface between the exchange and the Network Terminating Unit which is usually the demarcation point in non-North American networks.
· The T interface is a serial interface between a computing device and a Terminal Adapter, which is the digital equivalent of a modem.
· The S interface is a four-wire bus that ISDN consumer devices plug into; the S & T reference points are commonly implemented as a single interface labeled ‘S/T’ on an NT1
· The R interface defines the point between a non-ISDN device and a terminal adapter (TA) which provides translation to and from such a device.
BRI-ISDN is very popular in Europe but is much less common in North America.

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PANASONIC KXTA 824 extension name

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An authorized administrator or the manager extension connected to
extension jack 01 can access system programming.

Press Program button * # (system password 1234)


Enter 6 0 4 NEXT extension jack no. extension name* STORE END























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EXECUTIVE VOICE

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NYC NEW YORK 10001 NY NY


To enter the programming mode

1. Call Voicemail line from any touch-tone telephone.
2. Wait until the Voice Mail System answers and plays the opening menu.
Then dial *900.
3. Dial the Administrator’s password (the default password is 1234) to
enter the programming mode.


To reset mailbox password dial *570 mailbox number #
To record script greeting dial *100 (script #)
To listen script greeting dial *101 (script #)


To exit the programming mode:
Dial *900 or refrain from dialing for one minute.


To change day/night modes dial *8 from main greeting + password 1234 0 for day 1 for night

AVAYA MERLIN® Messaging System Change Directory Listing or Recorded Name

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Dial voicemail extension
1. Log in to System Administration. [nnn]
0 #
[nnnnnn] #
9
2. Select Extension Administration. 2
3. Enter extension number. [nnn] #
4. Administer Directory Listing or Recorded Name,
then do the following:
• Select Record Name.
• Record name; then after recording, press 1
and choose one of the following:
– Approve name.
– Play back recorded name.
– Re-record name.
– Delete name just recorded.
• Administer Directory Listing.
• Enter Directory Listing, then enter up to first
ten letters of name (in Release 1 or 1.1, enter
up to first four letters of name).
Then choose one of the
following:
– Approve. *#
– Re-enter. 1




5 If finished administering Directory Listing and
Recorded Name.
* #

Directory Listing Letter Key
To program the letters for the Directory Listing using
Touch-Tones, use the codes shown in this table.
Codes for Directory Listing
Letter Code Letter Code
A 21 N 62
B 22 O 63
C 23 P 71
D 31 Q 72
E 32 R 73
F 33 S 74
G 41 T 81
H 42 U 82
I 43 V 83
J 51 W 91
K 52 X 92
L 53 Y 93
M 61 Z 94

AVAYA IP Office Voicemail

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NYC NY NY 10001





Voicemail

– To switch voicemail on dial *18, to switch it off dial *19.
– To retrieve your voicemail, use the code *17.
Note also that your voicemail may be set up to deliver your messages by calling you whenever you hang up: this feature is known as Voicemail Ringback.
– To turn Voicemail Ringback on dial *48; to turn it off dial *49.
Dialing a number while listening to your messages invokes further facilities:
Once messages have been delivered, they are held on the system for 24 hours.
You can collect your voicemail from another extension by using the PIN your System Administrator has set up for you. You can collect your messages if you are out of the office, by either dialing from a number that has been registered for the purpose or by dialing your extension number and PIN when prompted. If validation is successful, then dial 1 to retrieve.

AVAYA IP Office Default Speed Dial and Feature Codes

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*01
Forward Unconditionally On
*15
Call Waiting On
*02
Forward Unconditionally Off
*16
Call Waiting Off
*03
Forward on Busy On
*17
Voicemail Collect
*04
Forward on Busy Off
*18
Voicemail On
*05
Forward on No Answer On
*19
Voicemail Off
*06
Forward on No Answer Off
*26
Clear Call Waiting
*07*N#
Forward to number
*27*N#
Hold Call Waiting
*08
Do Not Disturb On
*30
Call Pick Up Any
*09
Do Not Disturb Off
*31
Call Pick Up Group
*10*N#
Do Not Disturb Exception Add
*32*N#
Call Pick Up Extension
*11*N#
Do Not Disturb Exception Delete
*33*N#
Call Queue
*12*N#
Follow Me Here
*48
Voicemail Ringback On
*13*N#
Follow Me Here Cancel
*49
Voicemail Ringback Off
*14*N#
Follow Me To
*57*N#
Forward on busy number

AVAYA MAGIX Legend Changing Extension Directory Labels

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To begin programming, perform one of the following to display the System
Programming menu on the system programming console or PC with SPM
software:
Console Procedure Menu->Sys Program->Exit





Changing Extension Directory Labels
Use this procedure to change the alphanumeric system labels, so that display
telephone users can identify the co-worker who is calling or leaving a message
or to program the Extension Directory feature for MLX telephones.
A label can have a maximum of seven characters. Labels can contain capital
letters, numbers, and eight types of characters: ampersands (&), dashes (-),
spaces, periods (.), commas (,), apostrophes (‘), stars (*), and pound signs (#).
Console Procedure More->Labeling->Directory->Extension->
Dial ext. no.->Enter->Drop->Dial label (up to 7
characters)-> Enter->Exit->Exit->Exit

AVAYA PARTNER Extension name

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Extension Name Display
You can assign a name to an extension: up to 20 characters long on PARTNER
telephones or up to 12 characters long on MLS telephones. Then, when that
extension is used to make an intercom, group, or transferred call, the name
appears on the system display telephone receiving the call. Similarly, users
receiving a transfer return call see the name of the person assigned to the
extension that did not answer the transferred call. The following table shows the
valid character entries for Extension Name Display.
Valid Character Entries
Letters Numbers
A = 21 N = 62 blank = 11
B = 22 O = 63 0 = 00
C = 23 P = 71 1 = 10
D = 31 Q = 72 2 = 20
E = 32 R = 73 3 = 30
F = 33 S = 74 4 = 40
G = 41 T = 81 5 = 50
H = 42 U = 82 6 = 60
I = 43 V = 83 7 = 70
J = 51 W = 91 8 = 80
K = 52 X = 92 9 = 90
L = 53 Y = 93
M = 61 Z = 94



During System Programming, the normal functions of several buttons on the display telephone at extension 10 or 11 change. For example, the left intercom button becomes system program and the right intercom button becomes central ext. program.

To assign a name to an extension:
1 Press (feature 00) (system program) (system program) (central ext. program) at extension
10 or 11.
2 Enter the number of the extension to be programmed.
3 Press left intercom.
4 Enter the two-digit code for each character you want to enter. For example,
the name “Ed” is 3231.
5 If you make a mistake, press (mic/hfai) to clear the display. Repeat Step 4 to
enter the correct name.
6 Program a button for this extension or exit programming mode.

NORSTAR Forward All Calls to Voicemail

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Using Call Forward All Calls (CFAC) and Call Forward No
Answer (CFNA)
If a subscriber does not want to take any calls for a period of time, they can forward their telephone
to their mailbox using CFAC. When forwarded, all calls to the mailbox owner’s extension transfer
to their mailbox.
To call forward to a mailbox, press FEATURE984
To cancel call forward:
Press FEATURE #4
or
press CANCEL
or
press CALL FWD

NORSTAR VOICEMAIL Recording Company Greeting

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MasterTelephone@gmail.com www.TelephoneSetUp.com



Recording a Greeting
Do not use Handsfree to record your company Greetings.
Speak directly into the phone handset.
To record a company Greeting
1 Press FEATURE 983
Enter the System Administrator Mailbox number and password,
and then press OK.
2 Press AA.
3 Press GRTG.
4 Press GRTG.
5 Enter the number of the Greeting you want to record (from 1 to 40)
and press OK.
6 Press REC. At the tone, record your greeting.
Do not hang up the handset when you are finished recording.
7 Press OK to end your recording.
8 To listen to the greeting, press PLAY
or
to accept the recording, press OK
or
to re-record the greeting, press RETRY.
Repeat steps 5 through 9 if you want to record another greeting.
9 Press ® to end the session.

NORSTAR MICS/CICS/BCM Telephone features

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MasterTelephone@gmail.com www.TelephoneSetUp.com


Telephone features

Feature Description
Background Music FEATURE 86 Cancel: FEATURE #86
Listen to music (provided by an external source or an IP source connected to the system)
through your telephone speaker when you are not on a call.
Button Inquiry FEATURE *0
Check what is programmed on any button. Use when labeling buttons.
Call Duration Timer FEATURE 77
Briefly display the approximate length of your current or most recent call.
Call Forward FEATURE 4 Cancel: FEATURE #4
Send your calls to another telephone in your system.
Call Park FEATURE 74
Put a call on hold so that it can be picked up from any telephone in your system. The display
shows a three-digit retrieval code.
To retrieve a parked call: press an intercom button and dial the retrieval code. On model 7000,
7100, and 2001telephones, lift the handset and dial the retrieval code.
Call Pickup,
directed
FEATURE 76 and the telephone number
Answer any ringing telephone.
Call Pickup, group FEATURE 75
Answer a call that is ringing at another telephone in your pickup group. The external call that
has been ringing longest is answered first.
Call Queuing FEATURE 801
Answer the next call. If more than one call is waiting, priority is given to incoming external
calls over callback, camped, or transferred calls.
Camp-on FEATURE 82 and the extension number of the receiving telephone
Re-route a call to another telephone even if all lines on that telephone are busy.
Class of Service
Password
FEATURE 68 plus COS password
Change the dialing filters on a line or telephone, or gain external access to your system.
Dialing filters determine which numbers you can dial.
The COS password is provided by your system administrator to change your class of service.
Conference FEATURE 3
Establish a conference call between yourself and two other parties.
1. Place or answer the first call.
2. Put the first call on hold.
3. Place or answer the second call.
4. After the second call is connected, press FEATURE 3.
5. Press the line or intercom button of the first held call (not required on model 7000, 7100, or
2001 telephones).
6. Press RLS to end the conference call.


To remove yourself from a conference permanently (unsupervised conference):
Press FEATURE 70.
The other two callers remain connected. (Some external lines do not support this feature.)
To put a conference on hold:
Press HOLD. The other two callers can continue to talk to each other.
To split a conference:
Press the line or intercom button of one caller to consult privately while the other caller is on
hold.
To re-establish the conference: Press FEATURE 3.
To disconnect one party:
1. Press the line or intercom button for the caller you want to disconnect.
2. Press RLS.
3. Press the line or intercom button for the remaining caller to resume your conversation.
To independently hold two calls:
1. Press the line or intercom button of the first caller.
2. Press HOLD. The second caller is put on hold automatically.
To re-establish the conference:
1. Retrieve one call from hold.
2. Press FEATURE 3.
3. Retrieve the second call from hold.
To send Hookswitch or DTMF during a conference call
Either system telephone engaged in a three-way conference call over a Network CLID or DS
trunk can issue a hookswitch or DTMF dialing request without leaving the conference, if the
feature is enabled.
Note: This feature is not available for 20xx IP telephones.
– To hear DTMF tones on both telephones during dial, activate Long Tones (FEATURE 808).
– To conference in someone through the trunk, use Link (FEATURE 71)
Contrast
adjustment
FEATURE *7 plus a number from 1 to 9 to adjust the display contrast.
Press HOLD to set your choice.
Dialing modes FEATURE *82
Choose one of three methods of dialing:
1. Press FEATURE *82.
2. Press # to select the mode.
3. Press HOLD to store the mode.
Standard Dial: Select a line, then dial the number. (Standard Dial is always available, even
when another dialing mode is selected.)
Automatic Dial: Dial the number without choosing a line button first. Your prime line is
automatically selected for the call.
Pre-Dial: Dial the number, then press a line button to place the call. Edit the number by pressing
the volume bar before placing the call.


Do Not Disturb FEATURE 85 Cancel: FEATURE #85
When you are not on a call, prevent all incoming calls, except priority calls, from ringing at
your telephone. When you are on a call, block an incoming priority call.
Group
Listening
FEATURE 802 Cancel: FEATURE #802
Use both the handset and speaker while you are on a call. To avoid electronic feedback, keep
the handset away from the speaker during the call, and press RLS to hang up. Note: Most of
the portable handsets do not have speakers, so cannot use this feature.
Handsfree Handsfree/mute or Handsfree button
Press the key to transfer a call from the handset/headset to the telephone speaker. If you lift
the handset, return it to the cradle.
Note: Handsfree speaker volume returns to the default volume set at the telephone at the end
of each call.
Hold Press HOLD
Temporarily suspend a call.
To retrieve a held call, press the line button for the held call.
(Press HOLD on model 7000, 7100, and 2001 telephones to toggle between two calls.)
Hold -
Exclusive
FEATURE 79 or FEATURE/HOLD
Temporarily suspend a call and prevent other telephones from picking it up.
Hold - Auto FEATURE 73 Cancel: FEATURE #73
Set your telephone to automatically put a call on Hold when you answer a second call, or stop
your telephone from doing so. Default is Yes (feature is on).
Note: Telephones which have system-wide call appearance buttons (SWCA) must have this
feature active (set to Yes).
Language choice FEATURE *501: Select Primary Language for the telephone display.
FEATURE *502: Select Alternate Language for the telephone display.
FEATURE *503: Select Alternate Language 2 for the telephone display.
FEATURE *504: Select Alternate Language 3 for the telephone display.
Last Number Redial FEATURE 5
Automatically redial the last external telephone number that you dialed.
Line pools FEATURE 64
With a line pool, telephones can share several lines for placing calls.
1. Press FEATURE 64 or an intercom button.
2. Enter a line pool access code. (See your system administrator for a list.)
Line
redirection
FEATURE 84 Cancel: FEATURE #84
Send calls arriving on an external line to another telephone outside your system. (Some
external lines do not support this feature. See your system administrator.) This feature is not
available on model 7000, 7100, or 2001 telephones.
Link FEATURE 71
Generate a Link signal to access a PBX or other host exchange.
Long tones FEATURE 808
Generate a tone for as long as you hold down a button. This is used to communicate with
devices such as fax or answering machines. Long tones are in effect only for your current call.


Messages FEATURE 1 Cancel: FEATURE #1
Send a message to another telephone within your system.
To view and reply to your messages:
1. Press FEATURE 65.
2. Press * and # to view your message list.
3. Press 0 to call the person who left you the message.
To erase a message:
Press HOLD while viewing a message.
Moving line buttons FEATURE *81
Change the position of your line or hunt group buttons.
1. Press FEATURE *81.
2. Press the line button that you want to move.
3. Press the button to which you want to move the line.
4. Press RLS. The two buttons are exchanged.
5. Update the button label strip on your telephone.
Line buttons cannot be exchanged with intercom, answer DN or handsfree buttons.
Mute Handsfree/mute or Mute button
Press this button when you do not want the caller to hear anything from your side of a
handsfree call. The display light beside the button blinks when the call is muted. The mute
button on the T-series and i-series telephones mutes all types of calls.
Page announcement note: A call retrieved from hold after a page announcement does not
necessarily remain muted.
Name and number
block
FEATURE 819
Block either the outgoing name or number or both for a specific call.
Page FEATURE 60 and code (1 to 3) and zone (0 to 6)
Make a page announcement through either the internal (code 1) or external (code 2)
speakers, or both (code 3). Zone 0 pages all zones.
Page announcements are programmed to timeout after a pre-selected amount of time, to
which you want to move the line which is set by your system administrator.
Internal page
FEATURE 61 and zone (0 to 6)
Make a page announcement to all, or to a specific group of telephones, through the telephone
speakers. Zone 0 pages all zones.
External page
FEATURE 62
Make a page announcement through an external loudspeaker system.
Internal and external page
FEATURE 63 and zone (0 to 6)
Make a page announcement through both your telephone speakers and an external loudspeaker
system. Zone 0 pages all zones.


Incoming page during active call:
The system can be set to either:
• Put an active call on hold, and broadcast the incoming page.
• Archive the page until you release the call.
This feature is set by your system administrator.
Note: Business Series Terminals: A call on mute when the page comes in, does not remain
muted when it is released from hold after the page.
Pause FEATURE 78
Program in an external autodial sequence to insert a 1.5-second delay.
For pulse dialing: * also inserts a 1.5-second delay.
Priority call FEATURE 69
Interrupt a person who is on a call.
A person on another call can press FEATURE 85 (Do Not Disturb) to block priority calls.
Privacy FEATURE 83
Change the privacy setting for an external line. If a line normally has privacy, this permits
another telephone that shares the line to join your call by selecting the line while you are
using it. If a line normally has privacy disabled, this prevents another telephone that shares
the line from joining your call by selecting the line while you are using it. The privacy setting is
re-established once you end your call or when you enter the Privacy feature code again.
Ring again FEATURE 2 Cancel: FEATURE #2
Monitor a busy or unanswered telephone, or a busy line pool within your system. Ring Again
signals you to call back when the telephone or line pool becomes available.
Ring type FEATURE *6
Select a distinctive ring to help differentiate between your telephone and others nearby.
1. Press FEATURE *6.
2. Enter the ring type number (1 to 4).
3. Press HOLD.
Ring volume FEATURE *80
Make your telephone ring so that you can adjust the volume. You also can adjust the volume
any time your telephone rings.
Run/stop FEATURE *9
Store more than one autodial number or external carrier feature code on one memory button
by inserting a break point between numbers or codes. The first press of the button dials the
first number or code; the next press dials the next number or code. You can program up to
four numbers or codes separated by break points.
Saved number
redial
FEATURE 67
Save a number to redial later. Enter the code while you are on a call that you have dialed to
save the number. Enter the code when you are not on a call to redial the saved number.
Service schedules FEATURE 870
Display the modes that have been turned on at a designated control set.
Ringing
services
FEATURE 871 Cancel: FEATURE #871
Turn on one of six schedules for alternative ringing/call answering arrangements from a
designated control telephone.


Restriction
services
FEATURE 872 Cancel: FEATURE #872
Turn on one of six services for restrictions on particular lines or telephones from a designated
control telephone. You are required to enter a password.
Routing services FEATURE 873 Cancel: FEATURE #873
Turn on one of six services for routing on particular lines or telephones from a designated
control telephone. You must enter a password.
Speed dial - using FEATURE 0
Dial an external telephone number using a two or three-digit code. There are two types of
speed dial codes: system (01-70 or 001 to 255) and
personal (71 to 94). System speed dial codes can be used from any display telephone in the
system. They are assigned by your system administrator.
Personal speed dial codes are used exclusively at your telephone.
To make a call using a speed dial code:
1. Press FEATURE 0.
2. Enter the two- or three-digit code for the number.
Speed dial -
programming
To program personal speed dial numbers:
1. Press FEATURE *4.
2. Enter a two-digit code from 71 to 94.
3. Specify the external line by pressing a line button, a line pool button, or the intercom button.
If you do not specify the external line, the system automatically chooses a line for the call.
4. Dial the telephone number you want to program (up to 24 digits).
5. Press HOLD.
6. Record the code and number you have just programmed.
Note: You cannot program personal speed dial numbers while someone else is programming
your system.
Static time
and date
FEATURE 806 Cancel: FEATURE #806
Change the first line of the display to the current time and date.
SWCA keys FEATURE *521 to FEATURE *536 programmed to buttons with indicators
If you are part of a call group, you may have a number of line buttons that are labelled as
SWCA. How you use these buttons depends on how the System Administrator set up the
system. (Refer to the SWCA user card for detailed instructions.)
FEATURE *520 Find first available SWCA key assigned to this telephone.
FEATURE *537 Find the oldest parked SWCA call on this telephone.
FEATURE *538 Find the newest parked SWCA call on this telephone.
Time FEATURE 803
Briefly display the time and date while you are on a call.


Transfer FEATURE 70
Send a call to another telephone within your system, or to an external telephone. You may not
be able to transfer a call on an external line to an external telephone, depending on the
capabilities of the lines.
Make or answer a call.
1. Press FEATURE 70.
2. Call the person to whom you want to transfer the call.
3. Stay on the line if you wish to speak to the person first.
4. Press RLS to complete the transfer.
If an external call is transferred to a busy internal or network extension, or is not answered
after a few rings, the call automatically rings you back.
Trunk answer FEATURE 800
Answer an external call that is ringing on a line that has been placed into a Ringing Service
schedule, from any telephone in your system. This feature does not work for a private line.
Voice call FEATURE 66
Make a voice announcement or begin a conversation through the speaker of another telephone
without first making the other telephone ring.
Voice call
deny
FEATURE 88 Cancel: FEATURE #88
Prevent your telephone from receiving voice calls.
Do Not Disturb (FEATURE 85) also prevents your telephone from receiving voice calls.
Wait for
dial tone
FEATURE 804
Program in an external autodial number to cause the system to wait to receive dial tone from
another system before proceeding with the dialing sequence.

NORSTAR Adjust the contrast of your display at the telephone.

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MasterTelephone@gmail.com www.TelephoneSetUp.com




Adjust the contrast of your display at the telephone.
1 Press FEATURE *7.
2 Press a number from 1 to 9 (depending on your telephone).
3 Press HOLD to set your choice.

NEC Elite Night Mode

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MasterTelephone@gmail.com http://www.telephonesetup.com/



Night Transfer

Attendant Positions (with or without Attendant Add-On Consoles) can place
the system in or out of Night Mode. This changes the ring assignment of CO/
PBX lines, activates Assigned Night Answer (ANA) Assignments, Night Call
Pickup, Night Chime, Code Restriction Class Assignments, and Automated
Attendant messages. This feature can operate system-wide or per tenant.
OPERATING
PROCEDURES
1. Press FEATURE.
2. Dial Access Code 80.
3. Press FEATURE.
- OR -
Press the Night Transfer key on the Attendant Add-On Console
during Day Mode.
1. Press FEATURE.
2. Dial Access Code 80.
3. Press FEATURE.
- OR -
Press the Night Transfer (NT) key on the Attendant Add-On Console
during Night Mode.

NEC Elite Ipk II activate Night Service by dialing codes

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MasterTelephone@gmail.com www.TelephoneSetUp.com


To activate Night Service by dialing codes:
1. At a Multiline Terminal, press the Speaker key.
- OR -
At the single line telephone, lift the handset.
2. Dial 718. To change a different group’s mode, dial 618 + the group number (01~32).
3. Dial Night Service Code:
1 = Day 1 Mode
2 = Night 1 Mode
3 = Midnight 1 Mode
4 = Rest 1 Mode
5 = Day 2 Mode
6 = Night 2 Mode
7 = Midnight 2 Mode
8 = Rest 2 Mode
4. Press Speaker key or hang up.

NEC Elite Ipk II In Mail check your mailbox from outside

If You have questions please call (866)206-2316 or email
MasterTelephone@gmail.com www.TelephoneSetUp.com


TO CALL YOUR MAILBOX FROM OUTSIDE
❍ Dial the Automated Attendant number ● Wait for greeting ● Dial # and your
mailbox number ● (Optional) Enter your Security Code if you have set one
in mailbox options.

NEC Elite IPK II In Mail

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MasterTelephone@gmail.com www.TelephoneSetUp.com


T
O
F
ORWARD
YOUR
PHONE
TO
V
OICEMAIL
T
O
FORWARD
ALL
INCOMING
CALLS
TO
YOUR
MAILBOX

Press the Speaker key

Dial 741 or press the Call Forward Immediate
Function Key (if one is programmed on the phone)

Dial 1 to Set

Dial the
VM Pilot Number

Hang up
T
O
FORWARD
INCOMING
CALLS
TO
YOUR
MAILBOX
WHEN
YOUR
PHONE
IS
BUSY

Press the Speaker key

Dial 742 or press the Call Forward Busy Function
Key (if one is programmed on the phone)

Dial 1 to Set

Dial the VM Pilot
Number

Hang up
T
O
FORWARD
INCOMING
CALLS
TO
YOUR
MAILBOX
WHEN
YOU
DO
NOT
ANSWER

Press the Speaker key

Dial 743 or press the Call Forward No Answer
Function Key (if one is programmed on the phone)

Dial 1 to Set

Dial the
VM Pilot Number

Hang up
T
O
FORWARD
INCOMINGCALLS
TO
YOUR
MAILBOX
WHEN
YOUR
PHONE
IS
BUSY
OR
YOU
DO
NOT
ANSWER

Press the Speaker key

Dial 744 or press the Call Forward Busy/No
Answer Function Key (if one is programmed

NEC Elitemail and AD8 voicemail Changing System Settings by Telephone

If You have questions please call (866)206-2316 or email
MasterTelephone@gmail.com www.TelephoneSetUp.com


Changing System Settings by Telephone
As System Manager, you can change the system settings without signing in at a
console. Call the system and sign in with your Personal ID and security code. After
you sign in, you can check your messages and change your setup options. The
system then begins a special series of questions called the System Manager
conversation. Press 0 to skip directly to the System Manager conversation.
The System Manager conversation consists of five questions. Each question has a
shortcut key (shown next to the question in the list below) that allows you to skip to
that set of options immediately. You can exit the conversation anytime by pressing
*** on your telephone.
. Would you like to change a mailbox? ( 4 ) Lets you add a new mailbox,
see if a mailbox has a security code, delete security codes, reset the mailbox for
a new user, or delete a mailbox.
. Would you like to change the opening greetings? ( 5 ) Lets you
switch to or from the holiday mode, and change the day, night, or holiday
greeting.
. Would you like to change the system schedule? ( 6 ) Lets you
change the system clock and date settings, and change the current schedule.
. Would you like to hear system information? (7) Lets you hear system
information such as what software version you are using.
. Would you like to change the operator mailbox? ( 8 ) Lets you assign
the operator mailbox to an extension.

NEC ELITE VOICE/TONE SIGNALING(ringing)

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MasterTelephone@gmail.com www.TelephoneSetUp.com



Internal Voice/Tone
Signaling

Internal Voice/Tone Signaling allows a Multiline Terminal user to be signaled
on incoming internal calls by voice announcement or by ringing, depending on
System Programming. The caller can dial an additional digit to switch a voice
announcement call to a ringing call, or switch a ringing call to voice
announcement. This feature allows Voice/Tone switching from the calling side
only.
OPERATING
PROCEDURES
1. Lift the handset, and wait for internal dial tone.
2. Dial the station number.
3. Receive voice page alert tone.
4. Voice announce the call.
5. Called party can reply handsfree.
- OR -
Dial 1 (set as default). (Called party lifts the handset to respond to
ringing.)

NEC ELITE CONFERENCE CALL

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Add-On Conference

Add-On Conference allows a conference call with a total of four parties with
various combinations of outside lines and stations. This increases efficiency by
allowing multiple parties to enter a conversation.
System Software S3000 or lower supports up to six, 4-party conferences
with no more than two outside lines per conference.
System Software S4000 or higher supports up to 16, 4-party conferences
with no more than two outside lines per conference.

Terminal Type:
All stations

OPERATING
PROCEDURES
1. Press CONF.
2. Dial a station number or outside party, and inform the answering party
of the conference.
3. Press CONF. The CONF LED is on continuously. Talk with both
parties.
4. Repeat steps 1~3 to add an additional party to the conference.
1. Press the hookswitch to place the first call on hold.
2. Dial an internal station and announce conference.
3. Press the hookswitch again. Talk with both parties.

NEC ELITE CHARACTER ENTRY CODES

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CHARACTER ENTRY CODES
CHARACTER CODE CHARACTER CODE CHARACTER CODE
Blank 032 @ 064 \ 096
! 033 A 065 a 097
034 B 066 b 098
# 035 C 067 c 099
$ 036 D 068 d 100
% 037 E 069 e 101
& 038 F 070 f 102
‘ 039 G 071 g 103
( 040 H 072 h 104
) 041 I 073 i 105
* 042 J 074 j 106
+ 043 K 075 k 107
, 044 L 076 l 108
- 045 M 077 m 109
- 046 N 078 n 110
/ 047 0 079 o 111
0 048 P 080 p 112
1 049 Q 081 q 113
2 050 R 082 r 114
3 051 S 083 s 115
4 052 T 084 t 116
5 053 U 085 u 117
6 054 V 086 v 118
7 055 W 087 w 119
8 056 X 088 x 120
9 057 Y 089 y 121
: 058 Z 090 z 122
; 059 [ 091 { 123
< 060 ¥ 092 124
= 061 ] 093 } 125
> 062 ^ 094 Þ 126
? 063 _ 095 127

NEC ELITE SYSTEM SPEED DIAL

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Pr o g r a m m i n g S y s t e m S p e e d D i a l
Press Feature.
Press Redial.
Dial System Speed Dial Memory location 00~79.
Dial trunk access code i.e. _9.
Dial telephone number to be stored (24 digits maximum).
Press Hold (if entering name) and dial name of party (13 characters maximum).
Press Feature.
NOTE 1: Press Redial to insert a pause or Recall to store a hookflash.
NOTE 2: Refer to Character Entry Codes when entering name of party.

NEC Elite Set/Cansel Relocation Mode

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Se t R e l o c a t i o n M o d e
SET/CANCEL USING ACCESS CODE
Press Feature.
Dial Set Relocation Mode code 84.

NEC Elite Au t o m a t i c Tr u n k t o Trunk Tr a n s f e r

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Au t o m a t i c Tr u n k t o Trunk Tr a n s f e r
PROGRAM/MODIFY/ERASE
FORWARD ASSIGNMENT
Press Feature.
Dial Automatic Trunk Transfer code 63.
Dial incoming trunk number to be
forwarded:
Individual trunks 01~64 or
All trunks 00
Dial #.
Dial outgoing telephone number where
calls are to be directed.
Press Feature.
NOTE: Once set, incoming calls to the selected CO/PBX line(s) will automatically be routed to the
programmed telephone number.


SET/CANCEL
Press Feature.
Dial Automatic Trunk
Transfer code:
Set 61
Cancel 62
Dial incoming trunk number
to be set/cancelled:
Individual trunks 01~64
All trunks 00
Press Feature.

NEC ELITE TRUNK TO TRUNK TRANSFER

NEC Elite Tr u n k t o Trunk Tr a n s f e r

With an outside call in progress:
Press Transfer.
Dial trunk access code i.e. 9.
Dial telephone number, wait for answer.
Press Feature.
Press Transfer.
Replace handset.
NOTE: Once established, a trunk to trunk connection cannot be re-entered.
Samsung DCS/iDCS name change


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Press TRSF 104

Dial station namber(eg. 205)

Enter station name using dialpad and press right soft key to return.

Press TRSF to store and exit.

Norstar MICS/CICS Changing the name of a telephone



<-show button (top right lit button)
<-next
*
*
Begin the programming session
Press Feature
Press **266344
Press 23646
Change the name of a telephone
Terminals & Sets Press Show
Show set: Enter the internal number of the telephone
Press Show then Next
Press CHANGE
Press the numeric dialpad button that has the first
Letter of the name until the display shows the letter
You want

Press Next
The name can be up to seven characters longPress RLS to end your session

Norstar MICS/CICS voicemail reset password

Norstar MICS/CICS voicemail reset password


Resetting the password using a telephone
Follow this procedure to reset a mailbox password using a telephone.
1. Press FEATURE 983.
2. Enter the system administration mailbox number and password (1020000 or 120000 or 10020000).
3. Press MBOX.
4. Press CHNG.
5. Enter the number of the mailbox you wish to change.
6. Press Next until Password appears on the display.
7. Press RESET.
8. Press Rel. or hang up
NORSTAR voicemail To initialize a mailbox
1 Press FEATURE 981
2 Log on by following the voice prompts.
3 Enter the default password ØØØØ.
4 Mast change pswd This display appears briefly to indicate that you must change your
password.
5 Enter a new password from four to eight digits long that does not
start with zero.
Press OK or #.
6 Reenter the new mailbox password and press OK or #’
7 At the tone, record the name in the Company Directory.
Include the mailbox number in the recording, For example, “Pat
Smith, mailbox 5813.”
Press OK or # to end the recording.
8 Press OK or # to accept the recording
or
press PLAY or 1 to listen to the recording
or
press RETRY or 2 to re-record your name.
9 Press ® to end the session.
Master Communications, Inc Services

Whether you're a small business with several phone lines or a large corporation with several hundred phone extensions, Master Communications can design, build, and install a customized telephone system to meet your specific needs.


Key and PBX
Telephone Systems
Voice mail
Computer Telephony
Voice over IP
Video and Audio
Conferencing
Call Accounting
Security and
Surveillance
Controlled Access,
T1, Telephone lines
High Speed Internet

NORSTAR, AVAYA, NEC, MITEL, TOSHIBA, SAMSUNG, PANASONIC, COMDIAL, SRX, IWATSU and more
AVAYA Partner overview

Reliability, simplicity, a large selection of advanced telephony features, and converged communications through fractional T1 make the PARTNER® Advanced Communications System ideal for small growing businesses. This system is designed to help meet the complex business needs facing small enterprises today-with room for growth to meet future needs.Available for more than 16 years, over one million PARTNER systems have been sold worldwide.
What's New With This ReleaseThe totally redesigned PARTNER ACS Release 7 processor delivers enhanced system functionality, growth and system processing speed that will set the stage for future enhancements and additional applications. All existing expansion modules and sets from older PARTNER ACS system can be used or reused in conjunction with the new 509 processor. This exciting change means cost savings for customers who require more than 3 CO lines and even more flexibility in growth.
Business Benefits
• Many included applications to simplify call answering including built-in Caller ID support and standard connections for answering machines, cordless sets, credit card readers and fax machines.
• Improved Customer Service: through enabling businesses to respond quickly and with quality to customers 24 x 7 x 365.
• Mobile employees can stay connected to the business with 3910 Wireless Telephones for employees who are away from their desks and Cell Phone Connect for employees who need to be reached while off premises.
• Standard Fax Management notifies users when the fax machine is busy, in use or in trouble so that it can be immediately repaired.
AVAYA overview

IP Office is a highly modular IP telephone system designed to meet the needs of home offices, standalone businesses, and networked branch and head offices for small and medium enterprises. The award-winning IP Office gives growing companies a complete solution for telephony, messaging, networking, conferencing, customer management, and unified communications.

IP Office is a versatile communications solution that combines the reliability and ease of a traditional telephony system with the applications and advantages of an IP telephony solution. This converged communications solution can help businesses reduce costs, increase productivity, and improve customer service.
Business Communications Manager (BCM)
Overview


Business Communications Manager (BCM) portfolio delivers small to medium-sized businesses and branch offices an award winning converged voice and data solution, providing a choice of IP-enabled or pure-IP strategy. Leveraging existing Meridian, Norstar, and Communication Server 1000 investments, Business Communications Manager offers the features businesses of all sizes require like telephony, unified messaging, multimedia call center, interactive voice response, IP routing and data services such as firewall, wireless, and more
Norstar: Systems - Modular ICS
Overview


The Norstar Modular Integrated Communications System (ICS) is a key system designed for growing small-to-medium businesses and is expandable up to 248 ports. Advanced integrated applications include voice messaging, unified messaging, digital networking, enhanced call centers and speech recognition. The Modular ICS can grow with your business through the addition of trunk and station modules as you need them.
Norstar: Systems - Compact ICS
Overview


Designed for growing businesses, the Norstar Compact Integrated Communications System (CICS) offers from 4 to 8 lines and 8 to 24 telephone extensions. It supports all Norstar and Business Series telephones, including fully-featured digital functions with LCD and soft keys. Easily add Norstar applications, such as voice mail, automated attendant, computer telephony integration (CTI), and automatic call distribution (ACD).
NEC Key systems info

SMB Communication Platforms

NEC SMB Communication Platforms help employees of small- to medium-sized companies respond to their business challenges more effectively. SMB Communication Platforms are an ideal investment for small and growing organizations that require an advanced communication solution designed specifically with them in mind.
Built-in management functions bring value and control to growing businesses. Systems are easy to use, install and maintain resulting in a very low Total Cost of Ownership. All SMB Communication Platforms are built for the future and are designed for easy system software upgrades. This design keeps your investment current for many years to come.
UNIVERGE SV8100
Whether your business is small or medium-sized, NEC’s UNIVERGE SV8100 Communications Server provides the flexibility to meet all of your communication needs. This powerful, feature-rich solution is completely scalable and can be expanded for future growth.
UNIVERGE SV8300
The UNIVERGE SV8300 Communications Server is a robust, feature-rich solution that can be expanded to meet a medium-sized business’s communications needs for both today and tomorrow.
UX5000
The UX5000 Communications Server is a comprehensive integrated solution designed to meet the unique challenges of both business telephony applications and VoIP. This top performance system supports pure peer-to-peer IP telephony connectivity and advanced networking, - all from one system!
Elite IPK II
A single processor TDM and IP key/hybrid system that expands to 456 ports. The system supports NEC’s full suite of business features, as well as the hotel/motel feature set.
NEC PBX Systems info

NEC's UNIVERGE™ NEAX® family of voice systems has been designed for a lifeline rather than a lifecycle.
For nearly two decades, each successive model has migrated to the next, allowing new technology to be adopted when it is practical for the end user.
Relatively simple upgrades have kept the UNIVERGE NEAX voice systems current in technology and functionality, all while preserving up to 80% or more of the customer's existing investment.
NEAX 2000 IPS
Internet Protocol Server The UNIVERGE NEAX 2000 Internet Protocol Server (IPS) is a full-featured PBX that supports advanced networking, pure peer-to-peer IP telephony connectivity and traditional TDM switching capabilities.
TIME CHANGE INSTRUCTIONS
NEAX 1000 / 1400 / 2000 IVS / 2000 IVS-2 / 2000 IPS
With Dterm Series III, Series E and Series i Phones
CAT Mode Procedure: This is to be done while the phone is in an idle state.
1. Press
2. Press
3. Press *
4. Press
5. Press
6. Press #
7. “CAT MODE” displayed on LCD
8. Press
9. “COMMAND” displayed on LCD
10. Press 02
11. Press
12. Press 2
13. Press
14. “02>2>Current Time” displayed on LCD
15. Input correct time using military time (HH MM SS)
16. Press
******************************************************************************************
NEAX 1000 / 1400 / 2000 IVS / 2000 IVS-2 / 2000 IPS
With Dterm Series II Phones
CAT Mode Procedure: This is to be done while the phone is in an idle state.
1. Press
2. Press
3. Press *
4. Press
5. Press
6. Press #
7. “CAT MODE” displayed on LCD
8. Press
9. “COMMAND” displayed on LCD
10. Press 02
11. Press
12. Press 2
13. Press
14. “02>2>Current Time” displayed on LCD
15. Input correct time using military time (HH MM SS)
16. Press
Toshiba Strata DK Telephone System

Changing the time on a Strata DK system must be done from the "main" or primary phone. It is usually extension # 10, or # 200.
1.-
With the phone on-hook, dial intercom, #, 652 (depending on the system type, the # may or may not apply)
2.-
Enter the correct time using HH/MM/SS, like 07:24:00
3.-
Press redial




TOSHIBA 16 Leave the handset on hook, press intercom 6 5 2, then enter the time of a 24 hour clock, entering 2 digits for the hour, 2 digits for the minutes, and 2 digits for the seconds ? enter a leading 0 for any single digit entered, press Redial, press Speaker. This must be done at extension 10 ? usually the receptionist phone. For example, if the time is 2:15 P.M., press intercom 6 5 2, 1 4 1 5 0 0, Redial Speaker. . TOSHIBA 16E / 40 Leave the handset on hook, press intercom # 6 5 2, then enter the time of a 24 hour clock, entering 2 digits for the hour, 2 digits for the minutes, and 2 digits for the seconds ? enter a leading 0 for any single digit entered, press Redial, press Speaker. This must be done at extension 10 ? usually the receptionist phone. For example, if the time is 2:15 P.M., press intercom # 6 5 2, 1 4 1 5 0 0, Redial Speaker. TOSHIBA 280 / 424 Leave the handset on hook, press intercom # 6 5 2, then enter the time of a 24 hour clock, entering 2 digits for the hour, 2 digits for the minutes, and 2 digits for the seconds ? enter a leading 0 for any single digit entered, press Redial, press Speaker.This must be done at extension 200 ? usually the receptionist phone. For example, if the time is 2:15 P.M., press intercom # 6 5 2, 1 4 1 5 0 0, Redial Speaker. TOSHIBA CTX 100Do Not Pick Up Handset (Must be done at display phone)- Press Hold Button * # * # 1 * 2 * 3 *- Display says Password =- Enter 0 0 0 0 - Press HOLD Button - Display says Prog =- Enter 9 0 2- Press HOLD- Display says Select Param
To change Date:- Press Intercom Button- Enter Date: YY MM DD (YY=02, MM=10, DD=28) - Press HOLD Button- Press HOLD- Lift Handset and return to cradleTo change Time:- Press Line 1 button (button directly above intercom button)- Enter Time: HH MM SS (HH=22 MM=03 SS=00) - military time must be used- Press HOLD- Press HOLD- Lift handset and return to cradle
Toshiba DK280
Date


From receptionist station, without lifting the handset, press "Intercom"
Dial "#651"
Dial the time in YY:MM:DD format.
Press "Redial" or "#".
Press speaker.
Time


From receptionist station, without lifting the handset, press "Intercom"
Dial "#652"
Dial the time in military format HH:MM:SS.
Press "Redial" or "#".
Press speaker.
Day of the Week

From receptionist station, without lifting the handset, press "Intercom"
Dial "#653"
Dial the day of the week (1-7).
Press "Redial" or "#".
Press speaker.
Toshiba Perception System - from attendant station
Follow all steps even if you wish to change only the time on your system.
Display Date:

Press the "DIS TOD" key.
The date is now displayed as follows:SRC cos DESTMonth Day Year
Set Date:
Enter the date on the dial pad in MMDDYY format. The new date is displayed.
Display Time:

Press the "DIS TOD" key again.
The time is now displayed as follows:SRC cos DESTHours Minutes Seconds
Set Time:
Enter the time in military time HHMMSS format (for example, 090105 for 9:01 am and 5 seconds and 210105 for 9:01pm and 5 seconds). The new time is displayed.
To Start the Clock and Clear Display:
Press the "DIS TOD" key a third time.
PANASONIC
Panasonic KX-TA624 / 824 Telephone System

Changing the time on a Panasonic KX-TA624 system must be done from extension # 101 using a display phone.
1.-
Press the "PROGRAM" button on the face of the phone
2.-
Enter programming mode by pressing "STAR" - "POUND" - "1234" (default password = 1234)
3.-
Enter program # 000
4.-
Press "SPEAKER" button
5.-
Press "FORWARD/DND" button to change to the hour selection
6.-
Press "TRANSFER" button and enter the hour
7.-
Press "FORWARD/DND" button to change to the minutes parameter
8.-
Press "TRANSFER" button and enter the minutes
9.-
Press "FORWARD/DND" button to change to the AM/PM parameter
10
Press "MUTE" button to select AM or PM
11.-
Press "STORE" button (listen for 1 tone if procedure was executed correctly / 3 tones if procedure failed)
12.-
Press "HOLD" button
13.-
Press the "PROGRAM" button on the face of the phone


Panasonic KX-TVS Voice Mail System

Changing the time on a Panasonic KX-TVS voice mail system can be done from any phone.
1.-
Dial the TVS pilot number (extension 107 or 115)
2.-
When the voice mail system answers press "#" + "6" + "STAR"
3.-
Log into the message manager's mailbox (999)
4.-
Press "6" for other features
5.-
Press "3" to set the time & date
6.-
Press "1" to change the current time (press "0" for help)
7.-
Enter the hour then press "#" or enter the hour and minutes then press "#"
8.-
Press "1" for AM or "2" for PM
9.-
Press "2" to accept the new time


Panasonic Digital Telephone System

Changing the time on a Panasonic digital system can be done from any display phone.
1.-
Enter programming mode by pressing "PAUSE" then "STAR" button twice, followed by 1, 2, 3, 4
2.-
Enter program # "000"
3.-
Press "SPEAKER" button
4.-
Press "FORWARD/DND" button to change to the hour selection
5.-
Press "TRANSFER" button and enter the hour
6.-
Press "FORWARD/DND" button to change to the minutes parameter
7.-
Press "TRANSFER" button and enter the minutes
8.-
Press "FORWARD/DND" button to change to the AM/PM parameter
9.-
Press "MUTE" button to select AM or PM
10.-
Press "STORE" button
11.-
Press "HOLD" button
12.-
Lift and replace handset

Panasonic DBS System

From the designated attendant console (usually x100, but not always), enter the following code sequence:To set the date and time:
1.-
Press the ON/OFF key
The phone issues intercom dial tone.
The current date and time are displayed on your LCD.
2.-
Press the PROG key."F" appears on the display
3.-
Dial "##.""Program Mode:" appears on the first line of the display; "MAIN MODE" appears on the second line.
4.-
Press the FF1 key."SELECT SUB MODE" appears on the second line of the display.
5.-
Dial "1#.""1:DATE 2:TIME" appears.
6.-
Dial "1#.""MONTH/DAY/YEAR" appears.
7.-
Enter six digits for the month, day, and year.For example, to set the date to March 3, 1993, enter "030393."
8.-
Press #."TIME SET MODE appears on the display.
9.-
Enter four digits for hours and minutes (24-hr. time).For example, for 11:00 a.m., enter "1100."
10.-
Press #.
11.-
Press the ON/OFF key.
The new date and time appear on the display

Panasonic Digital Telephone System

Changing the time on a Panasonic KX-TD, KX-TDA or KX-TDE digital system can be done from any display phone.
1.-
Enter programming mode by pressing "PROGRAM" button then "STAR" button twice, followed by 1, 2, 3, 4
2.-
Enter program "000" and press Enter
3.-
Press "SPEAKER" button two times, you will see the time.
4.-
Enter the correct hour.
5.-
Press "FORWARD/DND" button to advance to the minute selection
6.-
Enter the correct minutes (if necessary to update).
7.-
Press "FORWARD/DND" button to advance to the AM/PM selection.
8.-
Press "MUTE" button to select AM or PM (if necessary to change).
9.-
Press "STORE" button
10.-
Lift and replace handset to exit the programming mode.
11.-
This will change the time for all of the phones on your phone



How to set the time on your Panasonic Voice Mail
Press the intercom button on your phone.
Dial 165 and then raise the handset.
When the Voice Mail answers you, dial # 6 (POUND SIX)
Dial *999 (STAR NINE NINE NINE)
Enter your password. (usually your zip code) followed by the # (POUND)
Wait for the system to say, ?To receive the message?
Then dial 6 (for other features)
Then dial 3 (to set the clock)
Then dial 1 (to change the time)
Enter the time followed by a # (POUND) Example for 9:37 is---Enter 937#
The system will ask for 1 for AM or 2 for PM
Enter the correct digit
The system will ask for 1 to change or 2 to accept
Enter 2 (to accept)
Hang up


624 Most Often Changed System Programs

Program #
Program Function

000
Time & Date

001
Systems Speed Dial Numbers, include the line access codes, up 32 digits max

006
Day / Night / Lunch Change Mode, It is best set this for automatic mode

007
Day / Night / Lunch Start/Stop Times, Lunch does not need to be set, nor night

105
Conference Tone, some users desire this alerting tone be eliminated

309
Emergency Numbers, (911 is default) bypasses Toll Restriction if programmed

400
Outside Line Connection, disables a CO port not in use and removes the line from Automatic CO Line Hunt process (i.e. Dial 9)

401
Dial Mode, on outside lines, DTMF (Touch Tone is default), Dial Pulse is optional

405,406, 407
Flexible Outward CO Line Access, Day/Night/Lunch

408, 409, 410
Flexible Incoming CO Line Ringing Assignment, Day/Night/Lunc

411, 412, 413
Delay Ringing Assignment, Day/Night/Lunch

414, 415, 416
Co Line Mode Incoming, All ? DIL - DISA, Day/Night/Lunch

604
Extension Name Assigment

608
Executive Override, eliminates CO line privacy

610
Parallel Connect, needs to set to simultaneously connect SLT with a Systems Phone (7020,7030,7130??)

700, 701, 702
Door Intercom Box Extension Ringing Assignment, Day/Night/Lunch

703, 704, 705
Door Opener (Dry Contact) Control Extension Assignment, Day/Night/ Lunch

706
Door Intercom Box Ring Tone, change for distinctive ringing

707
Door Intercom Box Access Tone, disable if using just for monitoring purposes

900
Caller ID, enable by line, when sevice is provided by Telephone Company

901
Caller ID Local Area Code, needed for digit modification

902
Caller ID Digit Modification for Local Calls, for automatic call back

903
Caller ID Digit Modification for Long Distance Calls, for automatic call back


Night Mode/Day ModeHow do I change ringing mode?
KX-TDA 50/100/200/600
Press Time Service Button to change. If Time Service light is off, you are in DAY MODE, Red = NIGHT MODE, Green = LUNCH MODE, Flashing Green = BREAK MODE, Flashing red = HOLIDAY MODE
KX-TD 308
Press DAY key or NIGHT Key to change ringing mode. If no key available press INTERCOM 780 for DAY or INTERCOM 781 for NIGHT.
KX-TD 308/186/1232
Press DAY key or NIGHT Key to change ringing mode. If no key available press INTERCOM 780 for DAY or INTERCOM 781 for NIGHT.
KX-TA1232
Press DAY key or NIGHT Key to change ringing mode. If no key available press INTERCOM 780 for DAY or INTERCOM 781 for NIGHT.
KX-TA 624 KX-TA 824
Press DAY key, LUNCH key or NIGHT Key to change ringing mode. If no key available press INTERCOM 781# for DAY or INTERCOM 782# for NIGHT or INTERCOM 783# for LUNCH.
KX-TD 500
Press DAY/NIGHT Key at main phone. No code available for the TD 500. Program a DAY/NIGHT Key by pressing PROGRAM 99, Press the key you desire to use, Press 73, press STORE, Lift Handset and hang up.
KX-T 308/616/1232
Press DAY key or NIGHT Key to change ringing mode. If no key available press INTERCOM 781# for DAY or INTERCOM 782# for NIGHT.
How can I determine if the system is in Day or Night Mode?
From any display phone, with the handset down and the speakerphone off, press the # key. The display will say Day or Night Mode or Lunch Mode.
On the KX-TDA systems, press TRANSFER
Adjusting the Mitel SX-200 EL/ML For Daylight Savings Time

To program the system to automatically make Daylight Savings Time Adjustments:

From the Console
1.-
Press FUNCTION
2.-
Press [ATT FUNCTION]
3.-
Press [SET TIME]
4.-
Press [PM] if you wish to register the time as after 12:00 PM, in 12 hour format.
5.-
Press [SET] to enter the time.
6.-
Press [EXIT] when done.


Adjusting the Mitel SX-2000 LIGHT For Daylight Savings Time
To program the system to automatically make Daylight Savings Time Adjustments:

From the Console
1.-
Press FUNCTION
2.-
Press [FUNCTION]
3.-
Press [DATE/TIME]
4.-
Press [SET TIME]
5.-
Press [PM] if you wish to register the time as after 12:00 PM, in 12 hour format.
6.-
Press [SET] to enter the time.
7.-
Press [EXIT] when done.
SX-2000 and SX-2000 MicroLight

Setting the System Time:To set the time from the main Console...
1.-
Press FUNCTION
2.-
Press [ATT FUNCTION]
3.-
Press [SET TIME
The display will ask you to enter the time. The time (which can be in either the 12 or 24 hour format, depending on system programming), is entered as HH:MM, where HH is hours and MM is minutes.When two digits have been entered for the hours, the ':' will automatically be displayed.After you enter four valid digits, the display will give you the option to SET or choose for the hour you entered to be PM.You may:
1.-
Press [PM] if you wish to register the time as after 12:00 PM, in 12 hour format.
2.-
OR Press [SET] to enter the time as shown.
3.-
Press [EXIT]
Note: [PM] will appear only is the 12 hour clock is programmed in the system, and the hour entered is 01-12. [SET] will appear only if the same time has been entered correctly. The < Key can be used to back up and correct an incorrect digit.
SX-200 DIGITAL, SX-200 ML & EL, 200ICP

To change the TIME on the System:
1.-
Press FUNCTION
2.-
Press [ATT FUNCTION]
3.-
Press [SET TIME
4.-
Enter HOUR and MINUTE, TWO Digits each (i.e. 12:01)
5.-
IF 12 Hour Format, enter PM
6.-
Press SET
7.-
Press [EXIT]
To Change the DATE on the System:
1.-
Press FUNCTION
2.-
Press ATT FUNCTION
3.-
Press SET DATE
4.-
Enter DATE, DAY, MONTH, YEAR
5.-
Press SET
6.-
Press EXIT
SX-50 (Analog)


1.-
Dial ATTENDANT FUNCTION ACCESS CODE (71 OR *) OR PRESS FUNCTION KEY
2.-
Dial ATTENDANT FUNCTION ACCESS CODE (14) PLUS TWO DIGIT HOUR AND MINUTE
3.-
EXAMPLE FOR 11:00AM: ENTER 14 PLUS 1100.
SX-200 (Analog)

To set the TIME:
1.-
Dial *5
2.-
The ANSWER lamp lights... the DESTINATION lamp lights
3.-
Dial Hours
3.-
Dial Minutes
3.-
Dial * if time is PM (not required if 24 hour clock is used)
3.-
DESTINATION Display shows: Hours, minutes (and P if PM and 12-hour clock)
3.-
ATT lamp is lit
3.-
Press RELEASE Key
3.-
ANSWER and DESTINATION lamps go out
3.-
Time is now displayed
Adjusting All the Samsung DCS & iDCS Systems For Daylight Savings Time

Changing date & time on the Samsung DCS & iDCS systems

With Handset Down
Action
Display Will Show
1. Press TRSF Button
Programming Mode
Enter PGM ID:
2. Enter 200
Enable Cus. Prog.
Passcode:
3. Enter 1234 (Or Your Passcode If Different)
Enable Cus. Prog.
Disable
4. Press VOL UP Button
Enable Cus. Prog.
Enable
5. Press TRSF Button
Normal Idle Display
6. Press TRSF Button
Programming Mode
Enter PGM ID:
7. Enter 505
Old: 2 1 0 2 8 9 7: 1 2 0 2
New:WMMDDYY:HHMM
8. Enter Day, Date, & Time (See Below)
Old: 2 1 0 2 8 9 7: 1 1 0 2New:WMMDDYY:HHMM
W= Day Of Week (1= Monday, 2= Tuesday, etc.)
MM= Month DD= Day YY= YearHH= Hour MM= Minute (Enter in military format)
9. Press TRSF Button
Normal Idle Display

Adjusting the Samsung 12/24 and 56/120 For Daylight Savings Time
Changing date & time on the Samsung 12/24 and 56/120

Action
Display Will Show
With Handset Down
1. Press #20
OPEN SYSTEM PMGENTER CODE
2. Enter 1234 (Or Your Passcode If Different)
OPEN SYSTEM PMGCLOSED:
3. Press MUTE Button
OPEN SYTEM PMGOPENED:
4. Press #
NORMAL IDLE DISPLAY
5. Enter #70
YY
MM
DD
W
HH
MM
98
10
26
1
10
33
6. Enter Date, Day, & Time (See Below)
YY
MM
DD
W
HH
MM
98
10
26
1
10
33
YY= Year MM= Month DD= DayW= Day Of Week (1= Monday, 2= Tuesday, etc.)HH= Hour MM= Minute (Enter in military format)
7. Press #
NORMAL IDLE DISPLAY


Adjusting the Samsung StarMail For Daylight Savings Time
Changing date & time on the Samsung StarMail

Action
System Will Respond
1. Press the voice mail button (on any telephone) or Dial 510.
Enter password
2. Enter **456# or **(Your password)#.
Enter Function.
3. Enter 320#
The current time is (current time)Enter the time in 12 hour format or press # to confirm.
4. Enter the time in 12 hour (AM / PM) format and press #.
For AM press 1. For PM press 2.
5. Enter 1 or 2 and press #.
Current Time. Confirm.
6. Enter #.
Enter Function.
7. Enter 110#
The system will return to the main greeting.


Adjusting the Samsung 816 For Daylight Savings Time
Changing date & time on the Samsung 816

With Handset Down
Action
Display Will Show
1. Press #
"Programming"
2. Enter 04
"Disabled"
3. Enter 43211
"Disabled 1"
4. Press #
"Normal Date & Time"
5. Press #
"Programming"
6. Enter 55
"YYMMDDWHHMM"
7. Enter Date, Day & Time (See Below)
"98010111157"
YY= Year MM= Month DD= DayW= Day Of Week (1= Monday, 2= Tuesday, etc.)HH= Hour MM= Minute (Enter in military format)
8. Press #
"Normal Date & Time"


Adjusting the Samsung 816 Plus For Daylight Savings Time
Changing date & time on the Samsung 816 Plus

With Handset Down
Action
Display Will Show
1. Press #
"Programming"
2. Enter 06
"Disabled"
3. Enter 43211
"Disabled 1"
4. Press #
"Normal Date & Time"
5. Press #
"Programming"
6. Enter 55
"YYMMDDWHHMM"
7. Enter Date, Day & Time (See Below)
"98010111157"
YY= Year MM= Month DD= DayW= Day Of Week (1= Monday, 2= Tuesday, etc.)HH= Hour MM= Minute (Enter in military format)
8. Press #
"Normal Date & Time"
AvayaTo Change Time on all Partner System

Avaya/Lucent/Partner/AT&T
Changing the time on a Partner system must be done from extension # 10.

1.-
At station/ext. # 10, press feature, 0, 0
2.-
Press the left intercom 2 times
3.-
Enter # 103
4.-
Enter the correct time in 24 hr. format, for example:

to set the time for 09:00 A.M., enter 0900

to set the time for 04:45 P.M., enter 1645
5.-
Press feature, 0, 0

Avaya/Lucent/Partner/AT&T
Program From Extension 10.

Action
With Handset Down
1.-
Press Feature Button
2.-
Enter 00 (Zero Zero on The Dial)
3.-
Press Left Intercom Button Twice
4.-
Enter #103 (Number Sign 103)
5.-
Enter Time 24 Hour Format (HHMM Where HH= Hour & MM= Minute)
6.-
Press Feature Button
7.-
Enter 00 (Zero Zero On The Dial).
To change all Merlin Legend / Merlin Magix system
The time and date is a system feature rather than an individual telephone feature.
To change the date in the Legend Magix system, from the System Programming console:
1.-
Press Menu
2.-
Press System Program.
3.-
Press Exit or Start.
4.-
Press System.
5.-
Press Date.
6.-
Enter date in following format: mmddyy (where MM is the month, DD is the day, and YY is the year).
7.-
Press Enter.
8.-
Press Exit or Back.
9.-
Press Home or Exit to exit programming mode.
To change the time in the Legend Magix system, from the System Programming console:
1.-
Press Menu.
2.-
Press System Program.
3.-
Press Exit or Start
4.-
Press System.
5.-
Press Time.
6.-
Enter the time in military/24 hour format: HH:MM (where HH is the hour, 01-24, and MM is minutes, 00-60).
7.-
Press Enter.
8.-
Press Exit or Back.
9.-
Press Home or Exit to exit programming mode.
Avaya IP Office 500 Time Change
The Avaya Office 500 System automatically changes the time from the caller ID information. If the system is connected to a network it would get the time from the server.