System programming overview 1 System parameters 11 Initialize 12 Installer password 13 Administrator password 14 System clock 141 Set time/date 142 Automatic time setting 143 Clock adjustment 15 System timing parameters 151 Flash duration 152 Transfer forward timer 153 Recall timers 1531 Exclusive hold 1532 System hold 1533 Hold recall rings 154 ACD timers 1541 ACD exit timer 1542 ACD wrap timer 1543 ACD hold recall timer 155 ACD wrap timer 156 Cell phone delay 157 Device timers 158 VIP Attendant exit timer 16 System feature parameters 161 Recording alert tone 162 Connect tone 163 Station feature set activation 164 Esi-Link location no./line group access selection 165 Auto attendant parameters 166 CO line parameters 167 Voice mail parameters 169 Feature set activation 17 System speed-dial 18 Maintenance/SMDR serial port 2 CO line programming 21 Line programming 211 Analog CO line programming 212 T1 programming 2121 CO line programming 2122 T1 frame format and line coding 2123 Line build-out 2124 CSU emulation 213 PRI programming 2131 CO line programming 2132 Line build-out 2133 CSU emulation 2134 Switch protocol 2135 DID 214 SIP trunk programming 2141 SIP trunk programming day/night mode 2142 SIP account programming 2145 SIP pilot table programming 22 Translation table programming 221 Centrex/PBX access code 222 Toll restriction exception tables 223 ARS (Automatic Route Selection) 224 DID and DNIS/ANI translation table 225 PRI pilot number translation table 226 Local allow table 23 Line parameters 231 Line receive volume 232 Analog line disconnect 233 T1 line receive volume 234 PRI line receive volume 24 Caller ID programming 3 Extension programming 31 Extension definition and routing 32 Extension feature authorization 321 Standard feature authorization 322 Advanced feature authorization 33 Department programming 331 Department definition and routing 332 VIP ACD parameters 34 Dial plan assignment 341 Flexible number assignment 342 Network numbering 35 Extension button mapping 37 ESI device programming 371 Access schedules 372 RFID tag programming 373 View RFID tag numbers 374 ESI Presence Management parameters 375 ESI Presence Management Reader parameters 30 Station move1 4 Auto attendant programming 41 Auto attendant branch programming 42 Announce extension number 43 Automatic day/night mode table 5 Voice mail programming 51 Maximum message/recording length 52 Message purge control 53 Guest/info mailboxes 54 Group mailboxes 55 Message notification options 551 Station delivery options 552 Delivery/paging parameters 56 Cascade notification mailboxes 57 Q & A mailboxes 58 Move and delete messages 6 Recording 61 Record system prompts 62 Record directory names 63 MOH programming 631 MOH source 632 Record MOH 633 MOH volume 7 Reports 71 System reports 711 Programming report 712 Diagnostic reports 72 ESI Presence Management access door report 73 ACD department detail report 74 Voice mail statistics report 75 System speed-dial list 76 NDDS report 8 IP programming 81 Display licenses 82 Local programming 821 IP programming 822 Local phone starting address 824 Network Services Processor 83 Esi-Link programming 831 Local location number 832 Esi-Link location programming 833 Delete Esi-Link location 834 Esi-Link publish list programming 835 Compression algorithm 84 ESI SIP Card programming 85 ESI ASC programming 86 ESI Mobile Messaging selection 1Shown in the same order as it appears in the programming menu on an ESI desktop Feature Phone. D.5
D channel (Data channel): An ISDN standard transmission channel which is packet-switched, and is used for call setup, signalling and data transmission. Data channel: See D channel. Data Communications Interface (DCI): A Norstar device that allows you to attach an RS-232 data device to the Norstar system. data terminal: A device, such as a modem, that can be used to transfer data instead of sound over a telephone network. You cannot use Norstar programming to set up such devices. See the documentation that accompanies the device. date: See Show Time or Time and Date. defaults: The settings for all Norstar features when the system is first installed. Settings are changed from their defaults in programming. In this manual, default settings are shown in bold text. Delayed Ring Transfer (DRT) to prime: After a specified number of rings, this feature transfers an unanswered call on an external line, to the prime telephone associated with that line. This feature is activated under Feature settings in Sys prgrmmng. destination code: A two- to 12-digit number that the system interprets and then translates into the digits that you want dialed out. Both the code and its associated dialed digits are assigned under Routing service in Services programming. DID trunk: See Direct Inward Dial trunks. DID Trunk Cartridge: The Trunk Cartridge that allows you to connect DID trunks to the Norstar system. dialing restriction: See Restriction filter. dialing modes: ≤•°¤ This feature allows you to set the dialing mode of your telephone. Norstar supports three dialing modes: Automatic Dial, Pre-Dial, and Standard Dial. All three modes support on-hook dialing, meaning you can dial a call without picking up the receiver. The special features of the Automatic and Pre-Dial modes are available only when you dial on-hook. Digital Mobility phones 74XX: These telephones connect to the system through station modules connected to a Nortel Networks Digital Mobility controller. Digital Trunk Interface: The Trunk Cartridge connects digital T1 AND ISDN trunks to the Norstar system. Direct-dial: A feature that allows you to dial a designated telephone in your Norstar system with a single digit, such as the main receptionist. As many as five direct dial sets can be established. Each telephone in the system is assigned to one direct-dial telephone. There is a single, system wide digit for calling the assigned direct-dial telephone of any telephone. Direct-dial telephones are established in System programming. Telephones are assigned to a direct-dial telephone under Capabilities in Terminals&Sets programming. Direct-dial #: A digit used system- wide to call the Direct-dial telephone. The digit is assigned under Access codes in Sys prgrmmng. Direct-dial number: The digit used to call the direct-dial telephone.
Mirroring operation On system power-up — e.g., at initial installation or whenever a drive is replaced — the M3 will first verify that each drive is an ESI-formatted drive. If so, it then will transfer all data from the primary drive to the mirroring drive. This process can take anywhere from a few minutes to one hour, depending on system activity, amount of voice message storage, and configuration. System operation won’t be affected during the data transfer, because this transfer will occur only when call-processing is making no disk drive access requests. If a primary drive is replaced, data will be copied in the same fashion from the mirror drive to the new primary drive. Again, the replacement drive must be a new, unprogrammed ESI drive. If it’s not, the system may copy all data in the wrong direction — i.e., from the new (mostly empty) primary drive to the mirror drive! Therefore, ESI recommends that the mirror drive be moved to the primary drive mounting position and the new drive be mounted on the mirror drive mounting position.
Basic features Doorphone — A call can be initiated to a pre-assigned destination (an extension, department, mailbox, auto-attendant branch ID, or Esi-Link location) by pressing the CALL button on the ESI Presence Management RFID Reader. Manual door lock control (remote door unlock) — Where an ESI Presence Management RFID Reader is installed, a call can be made to a station, department, mailbox, auto-attendant branch ID, or Esi-Link location by pressing the CALL button. If a user answers that call, the user can then use the remote door unlock feature key to unlock the associated door. The user remains connected to the doorphone when using the remote door lock control feature. The CALL button destination can be different for day and night modes. Important: Only ESI desktop phones can be used to remotely unlock the door. The code for the remote door unlock feature key is 5 8 1. RFID features Automatic door control — Electronic keys are allowed, or restricted from, activation of electric door strike locks via programming. Each electronic key that’s allowed door control is assigned the extension number(s) (or “ALL” for all Readers) of the RFID Readers for which it’s allowed to control door locks. Authentication confirmation — When an RFID Reader scans an electronic key, and the system validates or rejects the electronic key for door control, the RFID Reader will display a message and play a tone or optional greeting. Valid electronic keys receive the message WELCOME or GOODBYE. Rejected electronic keys receive the message ACCESS DENIED. Access schedules — Each electronic key may be allowed to open doors at any time, or allowed and restricted at certain times of day and day of week, by assigning the tag number to any one of seven programmable schedules. DSS and DND key presence indication — DSS keys assigned with an electronic key user’s extension or mailbox number can provide a unique indication when that person is out of the office. Personal Call Routing — Electronic key users that have phone extensions can have the option of pre-assigning features that are applied automatically when tagging in or out. One or more of the following features can be set: • Personal greeting selection (greeting 1, 2, or 3). • Call forward all calls (to a voice mailbox, extension, department, Esi-Link location, or external number) or send all calls directly to voice mail. • Voice mail message delivery/notification on/off. Electronic key users associated with guest mailboxes can only select a personal greeting. Quiet time — Each electronic key user can schedule a “quiet time” for each day of the week, during which the system automatically turns off message notification and/or call forwarding (if assigned). For example, calls that would have forwarded are, instead, directed to voice mail. Time and attendance management — Provided by the optional software package, WaspTime1, for time and attendance tracking, reporting, and integration with popular payroll and financial packages. Door-ajar alarm2 — Some doors will generate an alarm if the door has been left open for too long. If this alarm is generated by the door, a message will appear in the display of the phones that ring when the CALL button is pressed.
Contents Static Sensitive Handling Precautions Required • There are two methods for System Initialization. The first method is to Clear All Data, except LEN0000 as a CAT terminal, and then program the System Data. The second method is to use the Resident System Program, which causes the system to configure itself automatically to the default settings, wherever the line/ trunk cards are installed. Refer to the System Data Sheet, for the default settings. • Turn on the “SW1” switch on all the PZ-PW86 units. • The “ON” lamp must be lit on all the PZ-PW86 units. 1.1. All Clear, Except LEN0000 CAT STEP 1: On the MP Card, set SW3 to “B” and press SW1. STEP 2: When the “MN” lamp on the system is lit, set SW3 to the “0” position and p
Scroll buttons (Up, Down) — Allow you to scroll through the items in
the telephone display panel. See “Using the NBX Telephone
Display Panel” in Chapter 7.
4 Program button — Reserved for future use.
5 Programmable Access buttons and label area — Allow you and your
administrator to assign features to specific buttons. See “Programmable
Access Buttons” and “Status Lights for System Appearance Buttons”
later in this chapter.
6 Programmable Access and label area — Allow you and your
administrator to assign features to specific buttons. See “Programmable
Access Buttons” later in this chapter.
7 Hold button — Places a caller on hold. See “Putting a Call on Hold”
8 Transfer button — Sends the currently active call to another telephone.
See “Transferring a Call”
in Chapter 7.
9 Conference button — Establishes a single call with up to three
additional internal parties, external parties, or both. See “Establishing a
Conference Call” in Chapter 7.
10 Redial button — Redials the last telephone number or extension that
you called. See “Redialing a Call”
in Chapter 7.
11 Speaker button — Enables you to use the speaker phone feature. Press
the Speaker button before you dial the call, when your telephone is
ringing, or while a call is in progress. To turn the speaker phone off and
resume the conversation, pick up the ha
The Abbreviated Dialing (AD) feature allows you to store selected telephone
numbers for quick and easy dialing. Each number can be a complete or
partial telephone number, an extension number, or a trunk or feature access
code and can contain up to 24 digits. Abbreviated Dialing offers four possible
types of lists—Personal, Group, System, and Enhanced, and you can have a
total of three lists. (Of these three lists, you can have only one System List
and one Enhanced List.) You program numbers on a Personal List; numbers
on Group Lists are programmable by the controller of the list; System Lists
and Enhanced Lists are programmable only by the system manager.
To place a call using an AD list button or feature access code
1. Press and then the appropriate dial pad key on which a list
access code is administered,
or Dial the appropriate AD List code for List 1, or List 2, or List 3.
2. When you hear dial tone, dial the desired list item (1, 2, 3...).
Note: An Enhanced List may also be available; see your system
You can also program a number on an AD button that is not stored on an AD
list. This Automatic Dialing number can be up to 16 digits.
To program a number on an AD button
Note: The system manager must program a feature button as an AD
button before you can program a number onto it.
1. While off-hook, press and then the dial pad key assigned to the
AD Program feature,
or While off-hook, dial the Program access code.
You will hear dial tone.
2. Press and then the dial pad key you wish to program.
For example, to store a number in AD entry F3, press and then
3. Dial the outside number, extension, or feature access code you want to
store (up to 24 digits).
4. Press # to save the entry.
You will hear confirmation tone and then dial tone.
5. Repeat Steps 2 through 4 to program additional buttons.
6. Hang up to end programming.
Abbreviated Dialing/Automatic Dialing (AD)
VLANs are logical segments within a corporate LAN. By assigning VLAN settings to IP-PTs, it is possible to
separate the packets transmitted by an IP-PT according to the type of data, and specify which VLAN each data
type will be sent over. This allows you to avoid generating unnecessary network traffic on each segment, and
to reduce the load on the network. As a consequence, speech quality can be assured.
Therefore, we recommend using the VLAN feature to perform VoIP communication effectively.
Some IP-PTs (e.g., KX-NT136) are equipped with 2 ports, primary and secondary, for packet communication.
Allocating these ports to different VLANs enables you to split the paths for packets depending on whether the
packet contains voice signals or data.
VLAN settings (VLAN ID and VLAN priority) for the primary port affect voice data transmitted by the IP-PT,
whereas VLAN settings for the secondary port apply to data transmitted by a PC connected to the IP-PT. When
sending packets, the IP-PT can attach information on which VLAN the packets are to be transmitted over
(VLAN Tagging). The switching hub that receives these packets reads the VLAN information and sends the
packets over the appropriate VLAN. This helps to ensure bandwidth for IP-PT voice transmissions.
In this way, an IP-PT with 2 ports can transmit voice packets from the primary port with higher priority than
other packets from the secondary port.
Major New Features in Version 1.2 of HiPath 3000
G281-0788-00, April 2002
1-14 HiPath 3000 V1.2-3.0, System Description
In connection with the control boards, the following new optional boards are available.
CMS (Clock Module Standard)
The CMS module replaces the old CGMC clock generator. The
CMS must be used in the following situations:
● Clock generator for the master system in the network
● Clock generator for HiPath cordless during operation with the
● Clock generator for a single-cell cordless solution (2-channel
mode) with BS3/S base station
CMA (Clock Module ADPCM)
The CMA module is implemented exclusively in the HiPath 3550,
HiPath 3350, HiPath 3500 and HiPath 3300 systems. The module
is required as a clock generator for HiPath cordless (4-channel
mode) with the BS3/1 base station when the new control boards
are connected directly to the UP0/E ports.
LIM (LAN Interface Module)
The LIM module enables you to integrate all HiPath 3000 models
into TCP/IP-based LANs economically for
● central system administration (TCP)
● call detail recording (CDRC)
● APS transfer or
● fault management.
A 10BaseT interface (10 Mbit) with an RJ45 jack is available for
connecting to the LAN.
IMODC (Integrated analog modem)
The format of the printed-circuit board on the integrated analog
modem for remote maintenance (remote access via analog
trunks) is new. The module is plugged into the appropriate slots
on the control boards (this is not possible in HiPath 3250 or Hi-
MPPI (optional music on hold from Beyertone)
The plug-in MPPI module can be used universally in all HiPath
3000 models making an economical solution available for an al-
ternative music on hold.
For certain functions, you can append data to the key basic function. For example, the function 26 appended by data 1 makes a Group Call Pickup key for Pickup Group 1. You can also program Function Keys using Service Codes. To clear any previously programmed key, press 000 to erase any displayed code.
Dialed DISA number gets ringback instead of stuttered dial tone The remote caller has dialed a DISA number, but has instead reached a target line, or has been routed to the prime telephone for the auto-answer trunk. The Norstar system has mapped the incoming digits from a switch onto a target line, or has been unable to map the digits anywhere. Solution 1. Verify that the switch is sending the correct number of digits for the Received number length defined in your system. 2. Verify all the digit strings that the switch should be sending. 3. Check that you have defined the correct DISA DN for your system. 4. Make sure that the published telephone numbers for your network are correct. Dialed DISA number gets dial tone instead of stuttered dial tone Possible problem The remote caller has dialed a DISA number, but has reached the Norstar system instead. The Norstar system has mapped the incoming digits from a switch onto the Auto DN. Solution 1. Verify that the switch is sending the correct number of digits for the Received number length defined in your system. 2. Verify all the digit strings that the switch should be sending.
Per speed dial bin (000 ~ 999) assign the telephone number that is to be called when the bin is accessed. If 13-01-01 is set to (0) do not include the trunk access code. If 13-01-01 is set to (1) include the trunk access code.
Confirm the terminal connected with same ESI. If they work normally, confirm the breakdown or the wiring for the terminal. Exchange the terminal that doesn't work and the working terminal, and confirm it’s working. An external factor of the noise etc. is thought. Please reconfirm wiring and the installation, etc. Please inquire of the manufacturer when the problem occurs after it confirms it.
Password Setup to set the system passwords. For password entry, the system allows eight users to be defined. Each user can have a: • Unique alphanumeric name (up to 10 alphanumeric characters) • Password entry of up to eight digits (using 0 ~ 9, # and • Password level *) The IN level password is used by the System Installer for system programming. The SA or SB level password cannot access the IN level programs. The reverse type (white on black) just beneath the Description heading is the program access level. You can only use the program if your access level meets or exceeds the level the program requires. (SA level password can access to SA or SB programs, and SB level password can access to SB programs only.)
Code Restriction/Toll restriction limits the telephone numbers a user may dial. By allowing extensions to place only certain types of calls (e.g. local and toll free), you can better control long distance costs. The system applies code restriction/toll restriction based on the users assigned code restriction class.
The system allows for up to 15 different code restriction classes.
The Norstar system did not receive some or all of the incoming digits. Solution 1. Check that the system hardware is receiving signals properly. 2. Verify that the switch is sending the correct number of digits for the Received number length defined in your system. 3. If the switch at the far end is sending pulse signals, make sure they are being sent at the proper rate. Pulse digits must be 300 ms or more apart for Norstar to receive them. Possible problem If remote callers are having difficulty getting through from the public network, there may be a problem with your DID Trunk Cartridge. Solution 1. Connect a single-line DTMF telephone to a DID trunk input on the DID Trunk Cartridge. 2. Use the single-line telephone to enter a Received number that has been programmed for a target line in your system. Listen for ringback.
number gets stuttered dial tone instead of ringback Possible problem The remote caller has tried to reach a Norstar target line, but has reached a trunk with DISA instead. Alternatively, the Norstar system has mapped incoming digits onto the DISA DN. Solution 1. Verify all the digit strings that the switch should be sending. 2. Check that you have defined a corresponding Received number for every target line in your system. 3. Check that you have defined the correct DISA DN for your system. 4. Make sure that the published telephone numbers for your network are correct. Dialed number gets dial tone instead of ringback Possible problem The remote caller has tried to reach a Norstar target line, but has reached the Norstar system instead. Norstar has mapped the incoming digits onto the Auto DN. Solution 1. Verify all the digit strings that the switch should be sending. 2. Check that you have defined the corresponding
Remote feature code gets no response Possible problem A Norstar user has called into another Norstar system and is trying to activate a remote feature but gets no response after dialing the feature code. Solution 1. Make sure that the remote caller is dialing the feature code correctly. Use the asterisk (*) character, followed by the feature code, to activate a remote feature. Do not use ≤ for accessing features on a remote Norstar system. 2. Make sure that the remote user is dialing tones, not pulses, once the call is answered.