Trunk Route Priority

Select the trunk based off the Trunk Route Priority (0) or based off the trunk that has not been used in the longest time (1). Default 0 Related Program 14-05 14-06 02 03 04 05 06 07 08 09 Intercom Interdigit Time Trunk Interdigit Time (External) Dial Tone Detection Time Disconnect Time when Dial Tone not Detected Dial Pause at First Digit Toll Restriction Override Time Preset Dial Display Hold Time Ringdown Extension Timer (Hotline Start) 0 ~ 64800 seconds 0 ~ 64800 seconds 0 ~ 64800 seconds 0 ~ 64800 seconds 0 ~ 64800 seconds 0 ~ 64800 seconds 0 ~ 64800 seconds 0 ~ 64800 seconds When placing Intercom calls, extension users must dial each digit in this time. The system waits for this time to expire before placing the call in a talk state (Call Timer starts after time expires, Voice Over and Barge-In is not allowed until after time expires). If dial tone detection is enabled, the system waits this time for the Telco to return dial tone. When the time expires, the system assumes dial tone is not present. To disable this time (and have the system wait continuously), enter 0. If 14-02-11 is enabled, the system skips over a trunk if dial tone is not detected. This option pertains to calls placed using Speed Dial, ARS, Last Number Redial or Save Number dialed. It does not pertain to line key or Direct Trunk Access calls. After dialing the Toll Restriction Override codes, the system removes Toll Restriction from the extension for this time. A Ringdown extension automatically calls its programmed destination after this time.

Optimum operation

To  achieve  optimum  operation  from  your  ESI  Cordless  Handset  II Repeater: •  Place  the  Repeater  at  least  six feet  off  the ground so it  has a clear  line-of-sight. •  Make sure  the Repeater  has  good  reception from  the  base  station (or  Repeater  to  which it  is   daisy-chained). •  Make sure  the Repeater  location  is  close to  a  standard 120  VAC power  outlet. •  Never install  electrical  cords across  traffic  areas  where they  can cause a tripping  hazard  (additionally, such cords,  if  damaged,  may create  fire  or  electrical  hazards). •  Allow  at  least  35  feet  between Repeaters. If you  install Repeaters  across  multiple  floors, be  sure  to  allow  35 feet  vertically, too. •  Install  the Repeater  away from  sources of  electrical  interference.  Examples include  audio systems, office equipment,  and microwave ovens. •  Install  the Repeater  away from  heat  sources  and  direct  sunlight. •  Install  the Repeater  away from  items that  can interfere with  radio signals.  Examples  include  metal doors,  thick walls,  niches,  and cupboards.

System SD card must be present

An Avaya System SD card must be present in this slot at all times. This card holds copies of the IP Office firmware and configuration and is used as the IP500v2 control units non-volatile memory. · Each Avaya System SD card has a unique Feature Key serial number which is used for generating and validating licenses entered into the IP Office configuration. · The card stores the prompts for embedded voicemail operation and acts as the message store for embedded voicemail messages. · Prior to any planned shutdown or restart of the IP Office system, the current configuration running in the IP Office system's RAM memory is copied to the  /primary  folder on the System SD card and to the systems nonvolatile memory. · Following a restart, the software in the  /primary  folder is loaded by the IP500v2 control unit. If the required software is not present or valid a sequence of fallback options is used, see  Booting from the SD Cards 155 for full details. · Following a restart, if present, the configuration file in the  /primary  folder is loaded by the IP500v2 control unit. If no file is present the system will check for a file in its internal non-volatile memory. If no copy is found it will generate a default configuration file. See  Booting from the SD Cards 155 for full details. · Once each day (approximately between 00:00 and 00:30) the IP Office will copy the current configuration running in its RAM memory to the  /primary  folder on the card. · Configuration changes made using IP Office Manager are first written to the copy of the configuration file on the card and then merged with the configuration running in the IP Office system's RAM memory. · The write lock setting on cards in the System SD card slot is ignored. · Optional SD Card A card does not have to be present in this slot for normal IP Office operation. The slot can be used for various maintenance actions.

Network Services Processor

60-Key  Expansion  Console,  B.3,  I.8,  I.9 60-Key  Second Expansion  Console,  B.3,  I.8,  I.9 Analog ports,  I.7 Battery.  See  Cautions Cabinets Expansion, F.2 Cautions, E.1 Battery, E.1 Fuse,  E.1 Power supply,  E.1 CO  lines Capacities.  See  System  capacities Connecting, I.5 Console,  B.3,  I.8, I.9 ESI  Cordless  Handsets.  See  Phones ESI  Presence Management,  D.1 Expansion Cabinet,  F.2 Expansion Console,  B.3,  I.8, I.9 Fuse.  See  Cautions Grounding, F.2,  I.1,  I.3 Hardware  installation,  E.2–F.15 LED functions,  F.15, G.6,  H.6 Main  board,  A.2 Memory  Module, A.3 Installation  or  replacement,  F.5–F.8,  G.5,  H.5 Mirrored Memory  Module  (M3), A.3 Installation, F.9–F.13 MOH,  I.3 NSP  (Network  Services  Processor),  A.7 Overlays,  B.4 Paging, I.4 Phones Digital  Feature  Phones,  B.1 ESI  Cordless  Handsets,  B.2,  B.3 IP  Phones,  B.2 VIP  Softphone,  B.4 Port  cards Capacities, A.4 Charts, I.13–I.20 Installation, G.3–G.4,  G.3–G.4 Installation, F.2 Port  card  adapter,  F.3 Power,  I.1 Power  Distribution Shelf,  A.3 Power supply.  See  Cautions Transformers, wall-mount,  A.3 PRI, I.5 Regulatory  information  (U.S. and Canada),  E.2 Ringer  equivalence number  (REN),  E.2 Serial  ports,  I.3 Site location,  F.1 SMDR, I.3 System  capacities,  D.1 T1, I.5 UPS (uninterruptible  power  supply),  I.1 VIP Softphone. See Phones

ARS

For tie lines, enable or disable the ability to absorb (ignore) the first incoming digit. Use this to make the tie trunk compatible with 3- and 4-digit tie line service. This option does not apply to DISA.
This option enables or disables a DISA or tie trunk caller ability to dial 9 for Trunk Group Routing or Automatic Route Selection (ARS/F-Route).

Virtual Extension Ring Assignment

Virtual Extension Ring Assignment  to assign the ringing options for an extension Virtual Extension Key or Virtual Extension Group Answer Key which is defined in Program 15-07. You make an assignment for each Night Service Mode. Assign extension numbers and names to virtual extension ports in Program 15-01. Program Virtual Extension keys in Program 15-07 (code *03). There are 50 Virtual Extension Ports.

Speed Dialing Trunk Group

Speed Dialing Trunk Group  to define the trunk group to be seized for each Speed Dialing number. If this program has an entry of 0 (no setting), then seizing a line follows the trunk access group routing of the caller’s extension (refer to Program 14-06). This setting is available only in External Speed Dialing Mode

Esi-link

(with Esi-Link) CO line 1 answer  ring destination First  ring  — Line  1  (optionally  named  “SALES”) rings  at  operator’s  extension. Third ring  —  Extension 112 at  Location 702 is  added. Fifth  ring  —  Extension 100 and Location 702 extension  112 stop ringing;  and Location 703   extension  101 starts  ringing. Ninth ring  (or  no available Esi-Link channels  for  Ring 5)  —  Call  is  answered by  auto attendant. CO line  2  answer  ring destination First  ring  —  Line 2 (optionally named “MFG.”)  rings  at  extensions  118–119. Third ring  —  Line 2 rings  at  Department  290 in Esi-Link  Location 702. Fifth ring  —  (In  this  example,  Ring  5  isn’t  programmed.  If  an  Esi-Link  connection  to  Location  702 is available,  the call  routing will follow  the call  forwarding for  Department  290.) CO line  3  answer  ring destination First  ring  —  Line  3 (optionally  named  “TECH”)  is  answered  by  auto  attendant  (branch ID  4) in  home location. Branch ID 4 is assigned as a GoTo: Remote branch to an ID branch at Locati

Weather resistant

Telephone line powered •  Weather resistant •  Adjustable microphone and speaker volume (preset for optimal operation) •  Call time out, to limit prank calls and false alarms (approximately 30 seconds) •  Responds to forward disconnect •  Auto-answer feature allows remote monitoring (can be disabled) •  Two way handsfree communication •  Vandal resistant brushed stainless steel face plate with mounting gasket •  Flush mountable using included rough-in box

Special Access

Service Code Setup, Administrative (for Special Access)  to customize the special access Service Codes which are used by the administrator in the Hotel/Motel feature. You can customize additional Service Codes in Programs 11-10 ~ 11-14 and 11-16. The following chart shows: • The number of each code (01 ~ 14). • The function of the Service Code. • What type of telephones can use the Service Code. • The default entry. • Programs that may be affected when changing the code.

Activation Key Code

Activation Key Code and Key Management System To obtain additional activation keys, you need to purchase the appropriate activation key codes and access the Key Management System. You can download the activation keys as an activation key file from the Key Management System. To download the activation keys, enter the MPR ID number shown on the  IPCMPR card in the PBX, and activation key number and registration ID provided on each activation key code. For  information  about  the  type  of  activation  key  codes  available,  refer  to  "Additional  Activation  Keys  in  the  SD Memory Card (Activation Key Files)". Note • You can  only  download  the  activation  key  file  once  using  the  activation  key  number  and  registration  ID provided on the activation key code. • Up to 8 activation keys can be downloaded as one activation key file. • Up to 100 activation key files can be installed on the SD Memory Card. • It is possible to send the activation key file to a specified e-mail address at the same time as downloading it to a PC. • Make sure to backup the downloaded activation key files on your PC. • In  the  event  of  a  system  malfunction,  you  need  a  temporary  activation  key  for  maintenance  purposes. The  temporary  activation  key  can  only  be  used  for  a  limited  time  period,  and  can  be  downloaded  from the Key Management System in the same way as downloading activation key files.

External paging device connection ESI

External paging device connection ESI-1000 and  ESI-600, and  ESI-50 On  either  of  these systems,  a dry-contact  overhead-paging device can be connected through the RJ-11  OH Paging  connector,  which is  located  on the front  of  the main  board faceplate just  below the  NSP’s Ethernet  connector.  Although this  is  a  six-pin connector,  only two  pairs  are needed  between  the paging  device  and the connector: •  To  pin-out  the  connector  for  normally  open  operation,  connect  the  audio  wires  to  pins  3  and 4  and the control  pair  to  pins 1  and 2. •  To  pin-out  the  connector  for  normally  closed  operation,  connect  the  audio  wires  to  pins  3  and 4  and  the control  pair  to  pins 5  and 6. ESI-200 and  ESI-100 A dry contact  overhead-paging  device  can  be  connected to  the  system  through the first  port  card's  66  block.1 The overhead  paging  port  is  fixed (located  on the  main  board)  as  code  599 for  programming  purposes  and user  access.  (See  “Worksheet”  wiring  charts,

System Numbering

System Numbering  to set the system numbering plan. The numbering plan assigns the first and second digits dialed and affects the digits an extension user must dial to access other extensions and features, such as service codes and trunk codes. If the default numbering plan does not meet the site requirements, use this program to tailor the system numbering to the site. Caution! Improperly programming this option can adversely affect system operation. Make sure you thoroughly understand the default numbering plan before proceeding. If you must change the standard numbering, use the chart for Table 2-1 System Numbering Default Settings on page  2-57  to keep careful and accurate records of your changes. Before changing your numbering plan, use PC Pro to make a backup copy of your system data. Changing the numbering plan consists of three steps: Step 1 : Enter the digit (s) you want to change You can make either single or two digit entries. In the Dialed Number column in the  Table 2-1 System Numbering Default Settings on page  2-57, the nX rows (e.g., 1X) are for single digit codes. The remaining rows (e.g., 11, 12, etc.) are for two digit codes. • Entering a single digit affects all the Dialed Number entries beginning with that digit. For example, entering 6 affects all number plan entries beginning with 6. The entries you make in step 2 and step 3 below affect the entire range of numbers beginning with 6. (For example, if you enter 3 in step 2 the entries affected are 600 ~ 699. If you enter 4 in step 2 below, the entries affected are 6000 ~ 6999.) • Entering two digits lets you define codes based on the first two digits a user dials. For example, entering 60 allows you to define the function of all codes beginning with 60. In the default program, only *  and # use 2-digit codes. All the other codes are single digit. If you enter a two digit code between 0 and 9, be sure to make separate entries for all the other two digit codes within the range as well. This is because in the default program all the two digit codes between 0 and 9 are undefined.Defining codes based on more than 2 digits require a secondary program (Program 11-20) to define the codes. Step 2 : Specify the length of the code you want to change After you specify a single or two digit code, you must tell the system how many digits comprise the code. This is the  Number of Digits Required  column in the  Table 2-1 System Numbering Default Settings on page  2-57. Step 3: Assign a function to the code selected After entering a code and specifying its length, you must assign its function. This is the Dial Type column

Keep Alive

Network Keep Alive Setup  to set the interval and retry count of the AspireNet networking keep alive message. The keep alive is used for ISDN and IP networking. The keep alive message is automatically responded to by the destination system, if the response is not received the retry count will start. If a response is not received within the number of retries, the networking link will be taken out of service. When the link is taken out of service: • Any calls that are in progress will be released. • Park Hold orbits will be released. • No further Park Hold information will be sent until the link is active. The link will automatically become active when the next keep alive response is received.

SOFTKEY DISPLAY

WHAT THE SOFTKEY DISPLAY PROMPTS MEAN When using a display telephone in programming mode, various Softkey options are displayed. These keys will allow you to easily select, scan, or move through the programs. Softkey Display Prompts Softkey Display Prompts If you press this Softkey ... back select The system will ... Go back one step in the program display. You can press Cursor Key (UP) or Cursor Key (Down) to scroll forward or backward through a list of programs. Scroll down through the available programs. Scroll up through the available programs. Select the currently displayed program.- 1 + 1 Move the cursor to the left. Move the cursor to the right. Move back through the available program options. Move forward through the available program options.

T1/PRI

T1/PRI For  T1 or  PRI  applications  (only  PRI on  the  ESI-50; it doesn’t support  T1),  an  ESI  Communications  Server can use a  compatible  digital  line  card  (DLC)1: •  ESI-1000,  ESI-600,  ESI-200,  ESI-100 —  DLC  and  DLC12,  each  for  either  T1  or  PRI. •  ESI-50  —  DLC82  for  only  PRI. Depending  on  how  you configure it,  each  supports  either  (a.)  a  single  T1 circuit  at  24  DS0 channels or  (b.)  a PRI  circuit  supporting  23  “B”  (bearer)  channels  and  one “D”  (data link)  channel.  The DLC12 and  DLC82 each also  support  12  digital  stations.  The  T1 or  PRI  line is  connected  via the  last  two pairs  of  the industry-standard 50-pin  amphenol  cable  connector  on  the front  of  the  DLC. Each  ESI  Communications  Server  has  a  different  maximum  number  of  system-wide  DLCs  (see  “Port  card options,”  page  A.4).  Partial  T1  or  PRI  applications  are supported  through  line  programming. Each DLC has built-in  CSU  functionality.  The  integrated  CSU  can be enabled  or  disabled  via system programming2.  The following functionality is  provided:  line,  payload,  DTE  and none  (normal  operation) loopback  modes  with  the  ability  to  respond  back  controlled  via  system  programming;  alarm  conditions,  and both  ANSI  T1.403  and  TR  54016  performance messages  for  ESF only.

Group listen enable

Group listen enable/disable With  this  feature  disabled:  if  a station  user  presses  SPEAKER  while on  a  call,  the Feature Phone immediately  turns off  the  handset  and switches  to  hands-free mode. If  enabled,  the group listen  feature is  available  system-wide.  If  disabled,  it  is  no  longer  available. Default:  Disabled. Field  2:  Privacy  release  enable/disable With  this  feature  enabled:  if  a  station user  presses a  CO  line  key that  is  in  use (lit  red),  the user  will  be immediately  conferenced with  the  call  in  progress  on that  line.  With  this  feature  disabled:  pressing  an  in-use CO line  key has  no  effect. Default:  Disabled.

Grounding instructions

Grounding instructions System grounding (supplemental ground) is as follows: • The conductor wires can be no smaller than the ungrounded branch-circuit supply conductors (usually 16-gauge or higher). • Acceptable wire: bare or covered with green (or green-and-yellow-striped) jacket. • Conductors (and power receptacles) shall connect to earth ground at the service equipment (usually a cold water pipe or copper ground rod). • The supplemental ground must: be used regardless of power cord ground, be connected to the ground lug on the bottom of the cabinet, and retain ground connection when the power supply module is unplugged. • Connect the grounding lugs of all units to system ground 

Mirroring operation

Mirroring operation On system  power-up  —  e.g.,  at  initial  installation or  whenever  a  drive  is  replaced  —  the  M3  will  first  verify  that each  drive is  an  ESI-formatted  drive.  If  so,  it  then  will  transfer  all  data  from  the primary  drive to  the mirroring drive.  This  process  can take  anywhere from  a few minutes to  one  hour,  depending  on  system  activity,  amount of  voice message  storage,  and  configuration.  System  operation  won’t  be affected during  the  data  transfer, because  this  transfer  will  occur only  when  call-processing  is  making  no  disk  drive  access  requests. If a  primary  drive  is  replaced, data  will be  copied  in  the  same  fashion  from  the  mirror  drive  to  the  new  primary drive.  Again,  the replacement  drive must  be  a new,  unprogrammed ESI  drive.  If it’s  not, the  system  may copy  all  data in  the wrong  direction  —  i.e.,  from  the  new (mostly empty)  primary  drive to  the mirror  drive! Therefore,  ESI  recommends that  the  mirror  drive be  moved  to  the  primary  drive  mounting position and  the new drive be  mounted on  the  mirror  drive mounting position.

Registration

Registration The CO  line  telephone  numbers,  FCC registration  number,  and ringer  equivalence  number  (REN)  of  this equipment  must  be  provided  to  the telephone  company  before  installation.  (See  below for  FCC registration number and ringer equivalence number.) FCC Part  15 This  equipment  has  been  tested  and  found  to  comply  with  the  limits  for  a  Class  A  digital device, pursuant  to Part  15  of  the FCC Rules.  These limits  are  designed to  provide  reasonable  protection  against  harmful interference  when  the  equipment  is  operated  in  a  commercial  environment.  This  equipment  generates,  uses and can radiate radio frequency energy  and  —  if  not  installed  and  used  in  accordance  with  the instruction manual  — may cause harmful  interference  to  radio  communications  (in  which case,  the  user  will  be  required to correct the interference at his/her own expense). FCC Part  68 This  equipment  complies  with  Part 68  of  the  FCC  Rules.  On  the  bottom  of  this  equipment is  a  label that contains,  among  other  information,  the FCC Registration Number  and  Ringer  Equivalence Number  (REN)  for this  equipment.  You must,  upon request,  provide this  information to  your  telephone  company.  The  REN  is  helpful to  determine  the  quantity  of  devices  you  say  connect  to  your  telephone  line  and  still  have all  of  those devices ring  when  your  telephone  number  is  called.  In  most,  but  not  all,  areas,  the  sum  of  the RENs  of  all  devices  connected to  one line  should  not  exceed  five (5.0).  To  be certain of  the  number  of devices you may  connect  to  your  line,  as  determined by  the  REN,  you  should  contact  your  local  telephone company to  determine the  maximum  REN for  your  calling area. If  your  telephone  equipment  causes  harm  to  the telephone  network,  the telephone  company  may discontinue your  service temporarily.  If  possible,  the telephone  company  will  notify  you in  advance but,  if  advance  notice is  not practical,  you  will  be  notified  as  soon  as  possible.  You  will be  informed  of  your  right  to  file  a  complaint with  the  FCC. Your  telephone  company  may  make  changes  to  its  facilities,  equipment,  operations  or  procedures  that  could affect  the  proper  functioning  of  your  equipment. If  so,  you  will be  notified  in  advance,  to  give  you  an opportunity  to  maintain  uninterrupted  telephone  service. If  you experience trouble with  this  telephone  equipment,  the telephone  company may ask that  you  disconnect  this  equipment  from  the network  until  the problem  has  been  corrected  or  until  you are  sure  that  the equipment is  not  malfunctioning. This  equipment  may not  be  used  on  coin  service provided  by the telephone  company.  Connection to  party lines  is  subject to  state  tariffs. Installation:  The  device  is  equipped  with  a  USOC  connector. Registration Number:   1T1MF08B33727. Ringer equivalence number (REN):  0.8 Hearing-aid  compatibility This  equipment,  utilizing telephone  station equipment  manufactured  by  ESI,  meets all  FCC requirements for  hearing-aid compatibility.

Repeater installation

Repeater  installation  notes To  achieve  optimum  operation  from  your  ESI  Cordless  Handset  II Repeater: •  Place  the  Repeater  at  least  six feet  off  the ground so it  has a clear  line-of-sight. •  Make sure  the Repeater  has  good  reception from  the  base  station (or  Repeater  to  which it  is   daisy-chained). •  Make sure  the Repeater  location  is  close to  a  standard 120  VAC power  outlet. •  Never install  electrical  cords across  traffic  areas  where they  can cause a tripping  hazard  (additionally, such cords,  if  damaged,  may create  fire  or  electrical  hazards). •  Allow  at  least  35  feet  between Repeaters. If you  install Repeaters  across  multiple  floors, be  sure  to  allow  35 feet  vertically, too. •  Install  the Repeater  away from  sources of  electrical  interference.  Examples include  audio systems, office equipment,  and microwave ovens. •  Install  the Repeater  away from  heat  sources  and  direct  sunlight. •  Install  the Repeater  away from  items that  can interfere with  radio signals.  Examples  include  metal doors,  thick walls,  niches,  and cupboards. In case of trouble If  you have  followed  the  guidelines  described herein  and  still  encounter  problems with  ESI  Cordless  Handsets, please  call  ESI  Technical  Support  at  800 491-3609  or  e-mail to  techsupp@esi-estech.com.  When  contacting ESI  Technical  Support,  be  sure  to  have  as  much  of  the following site  and  usage  information as  possible: •  Square footage  of  the  building. •  Layout  of  building/offices,  and locations  of  base  stations  and repeaters.  This  can  be  a  hand-drawn diagram  with  locations  of  base  stations (you  can fax it  to  ESI  at  972 422-9705; be  sure  to  indicate  that  it goes to  Technical  Support).  The  objective is  to  give the  ESI  technician  an idea  of  the site’s  layout. •  Number of  Cordless  Handsets,  whether  they  are  Cordless  Handsets  II  or  original  Cordless  Handsets,  and how  many  are  of  each type (digital,  Local  IP,  or  Remote  IP). •  How the troublesome Cordless  Handset  is  being  used.  For  example,  is  it  used  by  a  supervisor  who travels the  entire area  of  the  building many times per  day,  or  by an  administrative  assistant  to  go  a  short  distance from  an  office  to  a  copy  room? •  Where the problem  occurs  —  e.g.,  if  a  Cordless Handset  cuts  in  and out  when used  in  a certain area  of the building.

Both ring

Call ForwardAll/No Answer/ BothRing 0 = Call Forwarding off 1 = Call Forwarding with Both Ringing 2 = Call Forwarding when No Answer 3 = Call Forwarding All Call Up to 8 digits Input Data Description Read Only: Indicates Call Forward-All/No Answer/BothRing setting statsus per extension. Default Related Program None 11-11-01 11-11-03 11-11-04 11-11-05 02 03 04 05 06 07 08 09 Call Forwarding Destination for Both Ring, All Call, No Answer Call ForwardBusy Call Forwarding Busy destination Call Forwarding– Follow-Me Call Forwarding Follow-Me destination Do Not Disturb 0 ~ 9, *, #, P, R, @ (Up to 36 digits) 0 = Call Forward-Off 1 = Call Forward-Busy or No answer 2 = Call Forward-Busy 0 ~ 9, *, #, P, R, @ (Up to 36 digits) 0 = Disable 1 = Enable Extension Number  (Up to 8 digits) Read Only: Indicates Call Forward-All/No Answer/BothRing destination number set per extension. Read Only: Indicates Call Forward-Busy setting status per extension. None None Read Only: Indicates Call Forward-Busy destination number set per extension. Read Only: Indicates Call Forward-Follow-Me setting status per extension. Read Only: Indicates Call forwarding follow-me extension number set per extension. 0 = No Setting 1 = DND External 2 = DND intercom 3 = DND Transfer 4 = DND All Message Waiting (Set) Message Waiting (Rec) Extension Number  (Up to 8 digits) Extension Number  (Up to 8 digits) Read Only: Indicates DND setting status per extension. Read Only: Indicates extension number which you set Message Waiting. Read Only: Indicates extension number when left Message Waiting.