Do Not Disturb Override

Do Not Disturb Override
Easily override a co-worker’s Do Not Disturb.
DSX | Features |
Do Not Disturb Override lets an extension user override another extension’s Do Not Disturb. This allows a priority employee (such as a supervisor or executive) to get through to a co-worker right away while the co-worker’s phone is in Do Not Disturb. DND Override is available to all extensions that have DND Override set in their Class of Service. It is also available to any extension that has a Hotline key for a co-worker, even without the Class of Service option enabled.

FAX over IP

FAX over IP
General Description
This feature allows the system to transmit facsimile communications over IP network, via Local Area Networks (LAN) and corporate Wide Area Network (WAN).
Since PBX regards facsimile equipment as one of ordinary telephones, VoIPDB are required for facsimile uses over IP network same as legacy stations. The facsimile transmission procedure (G.711/G.726 pass-through or T.38 (UDPTL)) is supported with VoIPDB/SIP.
The following figure shows a typical configuration of facsimile use on Peer-to-Peer CCIS network.

SL1100 hardware

Expansion Slot 2 4 6
System Maximum Port 58 116 156 1KSU: 084M+PRI+080E+4COIDBx2 2KSU: (084M+PRI+080E)x2+4COIDBx4 3KSU: 084Mx3+PRIx2+080Ex4+4COIDBx7
Trunk Port Max. 38 76 88 1KSU: PRIx1+4COIDB/BRIx2 2KSU: PRIx2+4COIDB/BRIx4 3KSU: PRIx2+4COIDB/BRIx7
Trunk Port Analog Trunks
(COT) 12 24 36 1KSU: 4COIDBx3 on 084M/080E/008E
BRI (T-Point) 12 24 36 1KSU: 2BRIx3 on 084M/080E/008E 2KSU: 2BRIx6 3KSU: 2BRIx9
PRI (24B/30B) 24/30 48/60 48/60 Max. one PRI/KSU Max. two PRIs/system
(SIP/H.323) 16 When MEMDB is Installed
Station Port Max. 40 80 120 1KSU: 084M+080Ex2+BRIx3 2KSU: 084Mx2+080Ex4+BRIx6 3KSU: 084Mx3+080Ex6+BRIx9

Programming VoiceMail

Programming VoiceMail
You can program (customize) InMail by using the PCPro and WebPro programming applications. Limited programming can also be done from a System Administrator's mailbox.
See Programming Voice Mail for more information. Also see System Administrator Mailbox.
Quick Message Automated Attendant callers can dial a digit followed by an extension number to leave a message directly in a user's mailbox. See Quick Message for more information.
Automated Attendant
Record and Send a
Message A Subscriber Mailbox user can record and send a message to any other
Subscriber Mailbox. Voice Mail Recorded Help Prerecorded voice prompts guide the user through the InMail features. Voice Mail
Recording a
Conversation See Live Record. Voice Mail
Recording a Message See Record and Send a Message. Voice Mail
Recording Conversation
Beep See Live Record. Voice Mail
Recording Options See Record and Send a Message. Voice Mail Remote Log On See Log On to Voice Mail. Voice Mail Remote Greetings See Greeting. Voice Mail
Remote Message
Notification See Message Notification. Voice Mail
Remote Programming You can remotely program (customize) InMail by using the PCPro and WebPro programming applications.You can also do limited remote programming from
the System Administrator's mailbox. Maintenance
Return Call (with Caller
ID) See Make Call. Voice Mail
Rotary Dial Telephones See Automatic Routing for Rotary Dial Callers. Automated Attendant
Routing Mailbox Routing Mailboxes are used to route Automated Attendant calls. A Routing
Mailbox can be either an Announcement or Call Routing Mailbox. Automated
Screened Transfer
Similar to telephone system screened transfers when the transferring party controls the transfer. After an Automated Attendant caller dials an extension, InMail calls (screens) the destination extension to see if the transfer can go through.
• If the destination is busy or in DND, the Automated Attendant does not extend the call and immediately provides the caller with additional options.
• If the destination is available, the Automated Attendant rings it. If the destina- tion answers, the call goes through. If the destination does not answer in a programmed time, the Automated Attendant does not extend the call and provides the caller with additional options. Also see Unscreened Transfer.
Automated Attendant
Security Code An extension user's mailbox can have a security code to protect the mailbox from unauthorized access.
See Mailbox Security Code Delete. Voice Mail
Select Listen Mode See Message Listen Mode. Voice Mail Single Digit Dialing An Automated Attendant caller can press a single key to route to an extension,
route to another destination, or use an InMail feature. Automated
Attendant Subscriber Mailbox The mailbox type normally used for telephone system extensions. Voice Mail System Administrator The extension user that has InMail system administration abilities. Maintenance System Administrator
Mailbox A Subscriber Mailbox option that enables the system administration abilities.
Also see System Administrator. Voice Mail System Re-initialization Re-initializing InMail returns all programmed options to default value. Maintenance
Time and Date After listening to a message, an extension user can dial a code to hear what time the message was sent.
Also see Auto Time Stamp.

Voice Mail

A Subscriber Mailbox user can record a personalized greeting for their mailbox. With Multiple Greetings, the mailbox subscriber can record up to three separate greetings and make one of the three active. Callers to the user's mailbox hear the active greeting.
With Remote Greeting, an extension user can call into the Automated Atten- dant, access their mailbox, and remotely record their mailbox greeting. See Auto Attendant Direct to Voice Mail.
Voice Mail
Group (Shared) Mailbox An extension user can share a Group Mailbox with co-workers for receiving
and sending messages. Voice Mail
Guest Mailbox An outside party can have their own mailbox for receiving and sending
messages. Voice Mail
Hang Up An Automated Attendant option that immediately hangs up the outside call. Automated Attendant
Help See Getting Recorded Help. Voice Mail
Individual Trunk
Greetings See Multiple Company Greetings. Automated
InMail Upload Download
Audio Allows the user to upload/download audio messages for greetings, etc. Voice Mail
Instruction Menu The Instruction Menu is the announcement that plays to Automated Attendant callers. Normally, the Instruction Menu provides callers with the Automated Attendant dialing options.
Automated Attendant
Language Setting This feature allows the telephone display language and the InMail mailbox
language to be changed from the telephone. Voice Mail
Leaving a Message An extension user can leave a voice message in a co-worker's mailbox if that
extension is busy, unanswered, or in Do Not Disturb. Voice Mail
Leaving a Message at a
Busy/DND Extension See Leaving a Message. Voice Mail
Leave a Quick Message See Quick Message. Automated Attendant
Listening Options See Listening to Messages. Voice Mail
Listening to Messages While or after listening to a message, an extension user has many message
handling options from which to choose. Voice Mail
Live Monitor
Live Monitor lets Voice Mail screen calls, just like an answering machine at home. When activated, the extension's incoming calls route to the user's subscriber mailbox. The Live Monitor feature is supported for External and Internal calls. Once the mailbox answers, the user hears the caller's incoming message.
Voice Mail
Live Record Allows an extension user to record an active call as a message in their mailbox. InMail broadcasts a beep and a voice prompt to the caller as Live
Record begins. Voice Mail
Local Notification See Message Notification. Voice Mail
Log On to Voice Mail
An extension user can press a key to log on to access their InMail mailbox. With Remote Logon, an employee calling through the Automated Attendant can dial a single digit followed by their own mailbox number to remotely log on to their mailbox.
Voice Mail
Mailbox Announcement Message
The Mailbox Announcement Message is recorded by the System Adminis- trator, and plays to each subscriber when they log on to their mailbox. The message plays at each log on until it expires, is deleted, or made inactive by the System Administrator.
Mailbox Greeting See Greeting. Voice Mail Mailbox Logon See Log On to Voice Mail. Voice Mail
Mailbox Name A mailbox caller can hear the extension user's recorded name instead of their
mailbox number. Voice Mail
Mailbox Options Menu Sub-menu of a subscriber's Main Menu that provides access to the Auto Time
Stamp, Mailbox Security Code Delete, and Message Notification features. Voice Mail


Administrator Security
Code Control See Security Code. Voice Mail
Alternate Next Call
Routing Mailbox See Next Call Routing Mailbox. Voice Mail
Announcement Mailbox Mailbox that allows a recorded greeting to play to callers. Automated Attendant
Announcement Message The message that the System Administrator records for a specific Announce-
ment Mailbox. Automated
Answer Table Determines how the Automated Attendant answers outside calls on each trunk, according to the time of the day and day of the week that the call is ringing.
Automated Attendant
Answering Schedule
Override Enables an alternate greeting and alternate dialing options for callers. Automated
Auto Attendant Direct to Voice Mail
Auto Attendant Direct to Voice Mail sends Automated Attendant calls directly to Automated an extension user's mailbox. Their phone does not ring for calls from the Auto- mated Attendant.
See Greeting in this glossary.
Auto Erase or Save When a mailbox user completely listens to a new message and then exits their
mailbox, InMail either automatically archives or deletes the message. Voice Mail
Auto Time Stamp After a user listens to a message, InMail can optionally announce the time and
date the message was left. Voice Mail
Automated Attendant The Automated Attendant can automatically answer the telephone system incoming calls, play an Instruction Menu message, and provide dialing options to callers.
Automated Attendant
Automated Attendant Transfer
While on a trunk call, an extension user can transfer the trunk call to the Auto- mated Attendant so the caller can use the Automated Attendant dialing
options. Voice Mail
Automatic Access to VM by Caller ID
InMail mailbox can be associated with a specific caller ID (CID) number. When the CID number is presented to the InMail it will automatically log the user into
their mailbox. Voice Mail
Automatic Call Routing
to a Mailbox See Go to a Mailbox in this glossary. Automated
Automatic Message
Erase/Save See Auto Erase or Save in this glossary. Voice Mail
Automatic Routing for
Rotary Dial Callers If an Automated Attendant caller does not dial any digits, InMail automatically
routes them to a specified option (such as the operator or a mailbox). Automated

Warning tones

The system can broadcast warning tones to a trunk caller, warning the caller that he has been on the call too long. If he chooses, the caller can disregard the tones and continue talking. The outside caller does not hear the warning tones. Warning tones do not occur for Intercom calls and most incoming trunk calls. DISA trunks can also have warning tones. Warning tones are not available to analog Single Line Terminal (SLT) users.
W There are two types of warning tones: Alarm Tone 1 and Alarm Tone 2. Alarm Tone 1 is the first set of tones that occur after the user initially places a trunk call. Alarm Tone 2 broadcasts periodically after Alarm Tone 1 as a continued reminder. Each alarm tone consists of three short beeps.
If programmed, DISA calls are disconnected unless the continue code is entered by the user. With the Long Conversation Cutoff feature, incoming or outgoing central office calls can also be disconnected.
Warning Tone for DISA Callers
For DISA callers, with this feature enabled, the warning tone timer begins when an incoming DISA call places an outgoing call and either the inter-digit timer expires or the outgoing call is answered.
If an outside call is transferred to forwarded off-premise using an outside trunk, the warning tone timer


access codes CO line, 33 feature, 21 speed dial, 37 access DISA, 4 account codes revision, 29 verified, 31 auto attendant, 1, 4 announcement recording
recommendations, 4 CO line assignments, 2 dialing plan, 3 menu, 3 system dialing plan, 3 automatic station relocation physically, 13
swap buttons/features, 13
CAMA trunk calls, 6 CO lines, 4
access codes, 33
auto attendant assignments, 2 codesfeature access, 21
paging group, 35 speed dial access, 37 toll restriction override, 29 traveling class, 29 verified account, 31
day 2 mode, 8 day mode, 8 day/day 2/night modes, 2, 4, 8 default DNs, 3
dial pad key equivalents, 16 directories, 39
speed dial memo, 40 user name/number, 39

DISAaccess, 4
outgoing calls, 3 security code, 1, 4 cancel, 5 enter/change, 5, 6
emergency 911 calls, 6 equipment notes, iii
feature access codes, 21 flash button, 24
LLCD name/number information
clear, 18 enter, 17 erase, 18 other stations/devices enter name/number, 18 erase name/number, 20 linked speed dial example, 26
Mmemos, 15
messages, 15
multiple announcement machine, 4
Nnames, 15
night mode, 8
night transfer, 1, 2, 8 enable/disable, 8 lock mode, 9 lock/unlock password, 8
assign/change, 9 routing (ringing) patterns, 8 non-LCD telephones, 17
page button, 19, 28, 29 paging group codes, 35 primary announcement, 2, 4
records, 39
telephone location, 41 relocation by special dial, 14
secondary announcement, 2, 4 setting date/time/day, 1, 10, 11 soft keys, 1, 12, 18, 27 to turn off, 12 to turn on, 12 speed dial, 20, 26 access codes, 37 accessing stored number, 21 advanced features, 21 checking a number, 29 clearing an entry, 21 dialing, 28 flash, 24 long pause, 24

number linking, 24 example, 26 store CO line access code, 26 use new link, 26 pause and flash storage, 24 storing a feature, 20 storing system speed dial number in a
system speed dial code, 20 system numbers, 20 view, 28
station (directory) number, 3 station relocation, 1, 12 automatically relocate, 13 relocation by special dial, 14 systemauto attendant dialing plan, 3
messages, names and memos, 1, 15 setting parameters, 1
speed dial memo numbers, 1 speed dial numbers, 20
Ttelephone location record, 27
tenant service, 8
toll restriction override, 1, 29 add/delete/change, 29 by system speed dial, 26 delete, 30
traveling class codes, 1, 29 add/delete/change, 29 delete, 30
Uuser LCD name/number display, 17
clear, 18 erase, 18 other stations/devices enter name/number display, 18 erase name/number display, 20 write, 15
verified account codes, 1, 31 add/change, 31 delete, 32
writeLCD memos, 15
LCD messages, 15
LCD name/number displays, 15

NEC systems

PBX system is usually designated as “PBX” or “system”.
When we must draw a clear line between the PBX systems, they are designated as follows.
SV8300 : UNIVERGE SV8300 SV8500 : UNIVERGE SV8500 SV7000 : UNIVERGE SV7000 2000 IPS: NEAX 2000 IPS INTERNET PROTOCOL SERVER 2400 IPX: NEAX 2400 IPX Internet Protocol eXchange
Attendant Console is usually designated as “Attendant Console”.


The right phone for every work situation
With the speed of business today, the importance of the desktop phone has never been greater. Today’s employee requires an accessible communication tool at any location in order to be as effi cient and productive as possible. But, many businesses and employees have not taken advantage of the enhanced capabilities offered by today’s next-generation phones. NEC’s UNIVERGE Desktop IP and Digital terminals and handsets are the answer.
With a wide range of customizable features and a modular design, this terminal can help meet the communications needs of any workplace.
Freedom of choice
UNIVERGE Terminals give you the freedom to tailor your platform and telephony applications to meet your business’s evolving needs. Whether your business is just getting started or is already rapidly growing, NEC provides the right solutions.
Personalized terminals to meet your specifi c requirements
NEC’s innovative terminal design delivers maximum deployment fl exibility. Modularity allows for multiple combinations to fi t any business niche or personalization requirement, from the front desk, to the conference room, to knowledge workers, to remote workers, to executives.
Easy-to-use, intuitive interfaces
NEC’s terminal interfaces are designed to improve the overall user experience. The NEC terminal interfaces are designed
to be intuitive, no extensive training is needed. Global icons indicate status at a glance including notifi cation of new voice or instant messages, missed calls, the telephone user’s current presence status, and the device’s current data protection mode.
Personal, system and corporate directories
Quick access to directories; each entry in the directory is searchable, and a call can be placed from the searched entry. Name display on incoming calls, if the Caller-ID matches the registered phone number with the entry in the directory.
Good reasons to choose UNIVERGE® terminals
• Modular construction - the interchangeable design provides easy and cost-effective upgrades, helping to future-proof this businesses investment
• Customizable design - choose from a range of add-on line key modules, faceplates, LCDs, keypads and even printable side panels
• Customizable function keys - can be adapted to the exact individual requirements of a business
• User-friendly interface - little or no staff training required


The UNIVERGE® SV8100 is a unique communication solution for up to 500 extensions. It improves business performance signifi cantly by making an entire workforce more reachable wherever they are based.

Part of the UNIVERGE®360 portfolio, the SV8100 creates ‘360-degree communication’ encompassing fi xed, mobile and converged communication such as e-mail, Presence and instant messaging. Executives have real-time access to a full circle view of their business; managers easily communicate with team members and supervisors; sales people have immediate access to the data and resources they need to do their jobs anywhere they are.
In short, it makes Unifi ed Communications a reality.
Why NEC?
• A leading global enterprise telephony solution provider
• Empowering our customers through over 100 years of experience in IT and Networking
• Spanning the full spectrum of ICT products and solutions
• Investing over 2,7 billion Euro in research and development every year
• Employing more than 150,000 people worldwide
• The only global company in the world’s top 5 in both computers and communications
• Unsurpassed technical support and logistics
• A reliable, stable partner with the mission to realize an information society friendly to humans and the earth

T1 PRI parameters

Trunk Parameters
· Switch Type: Default = NI2
Options 4ESS, 5ESS, DMS100 and NI2.
· Provider: Default = Local Telco
Select the PSTN service provider (AT&T, Sprint, WorldCom or Local Telco). When set to AT&T, an additional AT
& T Provider Setup menu can be accessed from the menu. 90
· Test Number:
Used to remember the external telephone number of this line to assist with loop-back testing. For information only.
· Send Redirecting Number: Default = Off
· Clock Quality: Default = Network
Leave as Network unless advised otherwise by Avaya.
· Framing: Default = ESF
Selects the type of signal framing used (ESF or D4).
· CRC Checking: Default = On Turns CRC on or off.
· Zero Suppression: Default = B8ZS
Selects the method of zero suppression used (B8ZS or AMI ZCS).
· CSU Operation:
Tick this field to enable the T1 line to respond to loop-back requests from the line.
· Line Signaling: Default = CPE
The field can be set to either CPE (Customer Premises Equipment) or CO (Central Office). This field should normally be left at its default of CPE. The setting CO is normally only used in lab back-to-back testing.
· Haul Length: Default = 0-115 feet
Sets the line length to a specific distance.
· Channel Unit: Default = Foreign Exchange
This field should be set to match the channel signaling equipment provided by the Central Office. The options are Foreign Exchange, Special Access or Normal

Electra Elite IPK Multiline Terminals Hands free

Full Duplex Handsfree
The HF-R Unit is an add-on device to the Electra Elite IPK Multiline Terminals that provides a full duplex speakerphone for small conference rooms. An external microphone is also provided that has a locking push-to-mute control button to turn the microphone off.
Terminal Type:
All Electra Elite IPK Multiline Terminals with an HF-R Unit installed
Required Software: R1500 or higher
Required Components: HF-R Unit
AC-R Unit (AC Adapter)
To use the HF-R using an Electra Elite IPK Multiline Terminal:
1.Press E , and make an internal or external call.
2.When muting is desired, press the Mute key on the external microphone. To cancel muting, press the Mute button again.

Attenfant Station

Attendant Station Outgoing Lockout allows an Attendant Position with an Attendant Add-On Console to be used to set a predetermined Code Restriction Class Assignment at any station assigned on the Attendant Add-On Console. This allows an Attendant to set/reset a restriction to allow/deny an outgoing call.


ISDN (PRI), Answering Calls
Primary Rate Interface (PRI), Answering Calls
The system provides flexible routing of incoming PRI calls to help meet the exact site requirements. This allows PRI calls to ring and be answered at any combination of system extensions. Many of the options available to incoming analog trunk calls are also available to incoming PRI calls.
Delayed Ringing
Extensions in a Ring Group can have delayed ringing for PRI trunks - just like other types of trunks. If the PRI trunk is not answered at its original destination, it rings the DIL No Answer Ring Group. This could, for example, help a secretary that covers calls for their boss. If the boss doesn’t answer the call, it rings the sec- retary’s phone after a programmable time.
Calling Name Delivery
If provided by the telco, and depending on the version of your system software, the system can support call- ing name delivery in the Facility Information Element. With this information available, display telephone users can see the name of the calling party.
Caller ID
With Caller ID enabled, the system will provide information for ISDN calls that do not contain the Caller ID information. If the Caller ID information is restricted, the telephone display will show “PRIVATE”. If the system is not able to provide Caller ID information because the telco information is not available, then the display will show “OUT OF AREA”.
SMDR Includes Dialed Number
The SMDR report can optionally print the trunk’s name (entered in system programming) or the number the incoming caller dialed (i.e., the dialed ISDN digits). This gives you the option of analyzing the SMDR report based on the number your callers dial. (This option also applies to a DID trunk as well.)
Calling Party Number Notification
The system can provide calling party number notification for outgoing ISDN calls. When a call is made on an ISDN line by an extension, the system will send the identification for the extension placing the call, if it’s programmed. If there is no Extension Calling Number assigned, the system will send the calling number for the ISDN trunk. If both the extension and trunk information is programmed, the extension information will be sent as it takes priority.
When the option for calling party subaddress is on, the extension number will be sent as the subaddress infor- mation. Both the calling party number and calling party subaddress are sent in a SETUP message as the calling party information element and a calling party subaddress information element. Allow the system to send the subaddress by setting the following programs: 10-03-05=1, 15-01-04=1, 20-08-13=1, 21-13-01=enter number to be sent.
Calling Line Identification Presentation
CLIP display available with software 1.02+.
A Class of Service option has been added which can be used to allow the Calling Party Number IE in the Setup Message.
Calling Party Allowed or Prevented for Extension
Calling Party allowed for extension with software 1.04+.
The system allows the Calling Party Number for outgoing ISDN calls based on the extension’s set up in Pro- gram 15-01-04 : Basic Extension Data Setup - ISDN Caller ID. If this option is to be enabled, then