Random Access Memory (RAM)

00 Part 1: Software Check/Remote Maintenance Security Code Assignments X 00 Part 2: RCTU: Random Access Memory (RAM) Test X 01 Station Logical Port Display and/or Change X 02 Station Physical Port Display and/or Change X 03 Flexible PCB Cabinet and Slot Assignments X X *03 Cabinet Type Identification X 04 Station Logical Port Primary Directory Number Assignment X *04 [PhDN] and Distributed Hunt [DN] for Internal Tie Line Calls X 05 Flexible Access Code Numbering X *05 Call Park Pickup Abbreviated Dialing X 09 Built-in Auto Attendant Prompt/Station Assignments X X *09 [PDN], [PhDN], DH, ACD or Modem DID External Assignments X X 10-1~3 System Assignments, Basic Timing X X 10-4 ACD Parameters and ISDN PRI and BRI T-wait Timers X X *10-11 E911 Standard Telephone Ports Assignment X *10-12 E911 Standard Telephone Ports Assignment X *10-91 E911 Interdigital TImer X *10-92 E911 Pause Before Send TImer X 11 ACD Timing Assignments X *11-1~9 CAMA Trunk Assignments X 12 System Assignments X *12 ANI Station Information X 13 Defining the Message Center X *13 Station Group Information X 14-0 Loop/Ground Start CO Line Direct Ring to ACD Group Assignments X 14-1 ACD Agent Identification Code Assignments

Feature reference

Quick Reference for Other Features
Do Not Disturb: DND + 1 to block your outside calls OR 2 to block Paging, Intercom calls, Call Forwards and transferred outside calls OR 3 to block all calls OR 4 to block Call Forwards OR 0 to cancel.
Memo Dial: While on a call, store a number for easy recalling: Memo Dial function key + Number to store + Memo Dial key to save. To dial number: Memo Dial key + Line key.
Meet Me Conference: To set up a telephone meeting: While on a call, CONF + Page party and announce zone + CONF twice when co-worker answers. To join: CALL1 + 864 + Announced zone.
Name Storing: CALL1 + 800 + Extension + Name (See Abbr. Dialing) + HOLD.
Park and Page: To have your phone greet your callers and Page you: CALL1 + 6 47 + Record Personal Greeting + # + 7 + Record Page + # + Dial Page zone (e.g., 801 + 1 for zone 1) + 2 (All) or 3 (CO) + CALL1 to hang up. To cancel: CALL1 + 6 47 + 3. To pick up: CALL1 + 6 6 + Announced extension.
(Your Communications Manager can tell you if you can use this feature.)
Personal Greeting: To have your phone greet callers and forward your calls: CALL1 + 6 47 + Record Personal Greeting + # + 2 (Busy/No Answer), 4 (Immediate) or 6 (No Answer) + Extension to receive calls + 2 (All) or 3 (CO) + SPK to hang up. To cancel: CALL1 + 6 47 + 3.
Repeat Redial: To automatically redial your outside call if it’s not answered: Place outside call + Repeat Redial function key (or DIAL + LND) + Hang up + Lift handset when call goes through. To cancel: DIAL + LND or press Repeat Redial key.
Secure Set Relocation: From extension # to be swapped, CALL1 + Extension Data Swap service code (Pgm 11-15-12) + 4 digit password + Extension # to be swapped.

Fractional PRI

Working with fractional PRI Installer password required
When you purchase PRI from your service provider, you can request the number of B-channels that are allocated for you to use. For example, you may want to use only 12 B-channels instead of 23 B-channels. If this is your situation, you should disable all the B-channels that you do not need.
It is recommended that the number of lines that are deprovisioned on a DTI card (configured as PRI) be the same as the number of B-channels that are disabled. For example when B-channels 13-23 are disabled, you should deprovision lines 13 to 23.

Alarm: 50-X

Alarm: 50-X
1. Check that there is a device connected to the Station Module, which has a port number beginning with a number from three to eight.
2. If there are no devices connected to the Station Module, connect one and then press CLEAR.
3. If there are any devices connected to the Station Module, check all the wiring associated with the devices.
4. Refer to Data Module down on page 620.
Alarm: 51-X
1. Check the wiring from the ICS to the TM.
2. Refer to Problems with trunk cartridges service on page 611.
Alarm: 52-X-Y
1. Follow the procedure in Problems with trunk cartridges service on page 611.
2. If the problem persists, replace Trunk Cartridge Y on DS-30 port X.
Refer to the previous table for the definition of X and Y

Alarm 10

Alarm: 10
1. Check to see if there is a device connected to the ICS (that has a port number beginning with the number 1).
2. If there are no devices connected to the ICS, connect one and then press CLEAR.
3. If there are any devices connected to the ICS, check all the wiring associated with the devices.
4. Refer to Problems with BRI service on page 615.
Alarm: 37
1. Check that the BRI Card is properly installed.
2. Remove and re-install the BRI Card.
3. If the alarm persists, replace the BRI Card with another BRI Card of the same type.
Alarm: 40 to Alarm: 47
1. Check the System Network evt log for events in the range 315-336 to verify the frequency of the alarms.

Alarm: 37 ABBC DD

Alarm: 37 ABBC DD
An error has occurred in the download of a protocol to a BRI Card.
A: the maintenance index of the BRI
BB: a code describing the nature of the error
C: the current download state
DD (appears when the error is limited to one protocol): the two- character product identifier of the protocol


Remote feature code gets no response
Possible problem
A Norstar user has called into another Norstar system and is trying to activate a remote feature but gets no response after dialing the feature code.
1. Make sure that the remote caller is dialing the feature code correctly. Use the asterisk (*) character, followed by the feature code, to activate a remote feature.
Do not use ≤ for accessing features on a remote Norstar system.
2. Make sure that the remote user is dialing tones, not pulses, once the call is answered.

Digital Feedback Eliminator

Digital Feedback Eliminator/Message Stacker
General Design
The V-9964 is designed to eliminate acoustic feedback and act as a message stacker. When a page is made, the message is digitized and saved. Upon completion of the live page, the message is released for broadcast over the speakers. While a message is being broadcast, additional messages may be recorded with a maximum of 4 messages queued per V-9964. Additionally, up to four V-9964 units may be chained together to allow up to sixteen messages to be simultaneously processed.
Specifications Features
• Automatic Gain Control (AGC)
• Adjustable VOX sensitivity
• Compatible with Valcom Multi-Zone Control Units and Station Adaptors
• Two input channels: Switch selectable primary and priority, or two channels with equal priority; both inputs are switch selectable for Loop Start or VOX operation
• Two audio outputs:
600 Ohms with loop supervision to a page control unit or 8 Ohms line level output to amplified speakers
• Background music input
• Total of three normally open relay contacts for PLAY, RECORD and BUSY mode (one contact each)
• LED status indicators for POWER, RECORD, PLAY and BUSY
• Dip switch option programming
• Message abort feature
• Vacant Loop Start Trunk Port or
C. O. Line Port
• Page Port
• Line Level Audio Feed
• An adaptor is required for C. O. Line or station access (see V-9970 or V-9940)


ISDN applications
ISDN terminal equipment delivers a wide range of powerful business applications:
• Video conferencing and video telephony: Video conferencing offers instant visual and audio contact between distant parties using either studio-based or desktop ISDN terminals.
• Desktop conferencing: ISDN allows computer users in distant locations to share and edit any image, data or text file on their own computer screens while they discuss the information.
• File transfer: The ISDN network allows you to transfer files containing data, text, images, data, or audio clips, faster and cheaper than with a conventional modem.
• Telecommuting: Convenient retrieval, processing and storage of files is possible for the employee working at home by using ISDN lines to give high-speed access to information resources at the office.
N0000619 02

In-Room Indication

In-Room Indication
The Supervisor of an In-Room group can indicate their presence to other members of the group. When activated by the Supervisor, the In-Room button LED at each member station illuminates. Up to ten (10) In-room groups can be configured with up to twenty (20) members excluding the Supervisor in each group. A station can be the Supervisor for up to 10 groups; each group requires a separate activation button.
To program an In-Room flexible button at a DKT,
1. Press the [TRANS/PGM] button.
2. Press the desired Flexible button.
3. Press the [TRANS/PGM] button
4. Dial ‘* 8’ and the In-Room group number (01 ~ 10).
5. Press the [HOLD/SAVE] button.
To activate or deactivate In-Room indication from the Supervisor station
1. Press In-Room Indication button.
2. Press the [HOLD/SAVE] button.
 If Supervisor station is not Idle, In-Room Indication button does not work.
 Pressing the In-Room button at a station other than the Supervisor will return error tone.  The Supervisor must press the [HOLD/SAVE] button within 5 seconds after In-Room button to activate/deactivate In-Room Indication.

Test log

System test log
The System test log shows you a list of diagnostic test results, audits, event messages, and alarm codes. By using this feature you can:
• check the items in the log
• check the current alarm (if there is one)
• check when each item in the log occurred
• check the number of consecutive occurrences of an event or an alarm
The System test log holds a maximum of 20 items. You should check and record these items at regular intervals. Erase the log after dealing with all the items.

DHCP Client

DHCP Client will access an external DHCP server every time the LAN cable is connected to the CPU/ VoIPDB or when the System is powered up. The System can receive the following information from the DHCP server:
IP Address, Subnet Mask, and Default Gateway.
• The DHCP Server should be configured to provide the system the same IP address every time. For example in the DHCP server extend the lease time to infinite or setup the server to provide the same IP address based on the systems MAC Address.


With Callback, a user does not have to repeatedly call a busy extension back, hoping to find it idle.
When an extension user calls a busy co-worker, they can leave a Callback request for a return call. The system services Callback requests as follows:
● Caller at extension A leaves a Callback at extension B.
Caller can place or answer additional calls in the mean time.
● When extension B becomes idle, the system rings extension A. This is the Callback ring.
● Once caller A answers the Callback ring, the system rings (formerly busy) extension B. If caller A doesn’t answer the Callback ring, the system cancels the Callback.
● As soon as caller B answers, the system sets up an Intercom call between A and B.
An extension user can leave a Callback at many extensions simultaneously. The system processes the Callbacks as the extensions become free. In addition, many extensions can leave a Callback at the same extension. The system processes these Callbacks on a first-in/first-out (FIFO) basis.
If an extension user leaves a Callback request and then fails to answer within four rings, the system cancels the Callback.

Account Codes

Optional (Unforced) Account Codes
Optional Account Codes allow a keyset extension user to enter an Account Code while placing a trunk call or any time while on a call. This type of Account Code is optional: the system does not require the user to enter it. If the keyset user is already talking on a trunk call, their conversation continues uninterrupted while they enter an Account Code.
Single line telephone users can only enter an Account Code while placing their trunk call. Forced Account Codes
Forced Account Codes require an extension user to enter an Account Code every time they place a trunk call. If the user doesn’t enter the code, the system prevents the call. The system can require Forced Account Codes for all trunk calls, or just for toll calls (as determined by Toll Restriction programming). Note that Forced Account Codes do not pertain to incoming calls.
Verified Account Codes
With Verified Account Codes, the system compares the Account Code the user dials with a list of codes programmed into the Verified Account Code Table. If the Account Code is in the table, the call goes through (provided it is not prevented by an extension’s Toll Restriction programming). If the code is not in the table, the system prevents the call. Verified Account Codes, if enabled, apply only to Forced Account Codes.
Using Account Codes and Speed Dial
To simplify Account Code operation, Personal and System Speed Dial bins can contain Account Codes. Keep the following in mind when using Speed Dial and Account Codes:
● The Account Code can be either the first or last entry in the bin, and must be preceded and fol- lowed by the # character. For example, the Account Code 1234 must be entered as #1234#.
● The Program 0201 - # Key to Enter Account Codes (page 629) option must be enabled in sys- tem programming. In addition, the Program 0201 - Enable Account Codes in Speed Dial (page 629) option must also be enabled.
● The Speed Dial bin can contain an Account Code followed by an outside number, or just the Account Code. The Account Code must be preceded and followed by a # entry. If the bin contains just the Account Code, the user must be sure to press the bin key before dialing the outside number.
● If the system has Verified Account Codes enabled, the Account Code entered in the Speed Dial bin must match an entry in the Verified Account


System version
System version allows you to note the version number of the System Processor (SP) software, which resides in the Feature Cartridge.
Use the SP version number to determine whether you have the latest software release, and to trace a software fault if one occurs.
For instance:
• SP version number can indicate a Feature Cartridge incompatibility.
• SP and telephone version numbers can indicate a telephone version incompatibility.
• SP and functional terminal version numbers can indicate a functional terminal incompatibility.

Data Solutions

Data Solutions
Examples of ISDN Scenarios
For information about various ISDN scenarios that may help you to decide on the data solution that is best for you, refer to the following web site: http://www.nortelnetworks.com/ support and perform a Search for TIPS. You will need your user name and access code.
If you do not have a user name and access code, the site provides information about how to get access to this site.


Tie-line networking
Norstar uses enhanced trunking to join other Norstar or customer equipment in a private network. This allows authorized users access to tie lines, central office lines, and Norstar features from outside the Norstar system.

Controlling system access

Controlling system access
Modular ICS programming provides several ways of protecting your Norstar system from unauthorized access or use. These features are used in combination to provide control both to users and to lines.
Class of Service
Class of Service (COS) refers to the capabilities that Norstar provides to users who access the system from the public or private network. A password defines which set of capabilities the user has access to.
The COS includes:
• filters that restrict dialing on the line
• an access package defines the set of line pools that may be accessed and whether or not the user has access to the paging feature
The COS that is applied to an incoming remote access call is determined by:
• the filters that you apply to the incoming trunk
• the Class of Service password that the caller used to gain access to the Norstar system
In cases where DISA is not automatically applied to incoming calls, the remote caller can change the class of service by dialing the DISA DN and entering a COS password.

Remote system access

Remote system access
The remote access feature allows callers elsewhere on the private or the public network to access a Norstar system by dialing directly into the system without going through an attendant. Once in the system, the remote user can use some of the system resources. The remote access must be enabled in programming before callers can use it.
Norstar systems support remote system access on the following trunk types, which may require the remote caller to enter a COS password for direct inward system access (DISA):
• auto-answer loop start trunks
• auto-answer E&M trunks
• DID trunks, by means of the DISA DN
• PRI trunks, by means of the DISA DN

B channels

B channels
B channels are the bearer channel. They are used to carry voice or data information and have speeds of 64 kbps. Since each ISDN line (BRI or PRI) has more than one B-channel, more than one transmission can occur at the same time, using a single ISDN line.
D channels
The standard signaling protocol is transmitted over a dedicated data channel called the D-channel. The D-channel carries call setup and feature activation information to the destination. This channel has speeds of 16 kbps (BRI) and 64 kbps (PRI). Data information consists of control and signal information and packet-switched data such as credit card verification.


Used to configure single digit dialing speed dial list. The user can dial a single digit number to access predetermined multiple digit numbers. This setting is available in the iPhone version only. Speed dial can be assigned digits 0 ~ 9. Tap a single number (0 ~9), then input the whole string of digits of the number usually dialed.
 One Touch Answer (iPhone/iPad only)
Allows the user to answer an incoming call by simply tapping the iPhone incoming notification popup window when uMobility is running in the background. Default is Off.

Problems and Corrective Actions

Problems and Corrective Actions
PROBLEM: System terminates recording of a name, greeting, message, or an Automated Attendant Main Menu, Submenu or Announcement before the user finishes.
Possible Cause Corrective Action Recording may have reached
the time limit set for it. Be sure the recording does not
Speaker’s voice sounded like
exceed the time limit, then re-record it.
a Touch-Tone digit. Re-record the message.
PROBLEM: Caller hears a busy signal when calling into Voice Mail Service. Possible Cause Corrective Action
All ports are in use or maintenance is being performed on the PARTNER Messaging module.
There are no ports assigned
Try again later. If the condition persists, call the helpline.
to Hunt Group 7. Assign the ports to Hunt Group 7
(programming procedure #505).


When a user goes to an off-hook state, the system normally provides ICM dial tone. If desired, a station can be assigned to access a pre-assigned system resource (Prime Line). The Prime Line can be any of the Idle Line Settings:  Seize a CO/IP Line,  Call another station,  Activate a Flex button feature.  Call to pre-assigned Hunt group.  Call to pre-assigned station Speed.  Call to pre-assigned system Speed.
Prime Line access can be defined as immediate or delayed. When assigned immediate, upon an off-hook event, the system provides access to the Prime Line. With Delayed Prime Line, the station user receives normal Intercom dial tone for the Prime Line Delay timer and after the delay, the Prime Line is accessed.


DS1000 System Load Factor Calculations
The combination of extensions, Digital Door Boxes, 2-OPX Modules, and DSS Consoles you can connect to your system may be limited by the System Load Factor. Use the DS1000 System Load Factor Calculations chart below to verify your system’s configuration.
To check your system configuration:
1. Indicate the quantity for each item installed in the Qty column.
2. For each item, multiply the Qty times the Load Factor and enter the value in Total Load.
3. Add all the values in the Total Load column and enter the value in Item 1.
4. Compare the entry in Item 2 to your entry in Item 1. Item 1 must always be equal to or less than the entry


The system can be programmed to recognize the status of an external contact from a relay (open or closed). When activated, the System will signal programmed Stations with a single tone repeated at 1-minute intervals or a continuous tone. This capability is commonly employed to provide remote alarm signals or as a Doorbell signal. When used as an alarm, the assigned stations receive the programmed signal. To stop the signal, the alarm should be deactivated (reset) from a station assigned to receive the alarm signal. Also, the condition causing the alarm should be cleared.
When used as a Doorbell, a single tone is used. Each time the Doorbell contact activates, the assigned stations receive the Doorbell signal. The system can be configured to allow the receiving station to activate a contact to open the door.
When the Alarm activates, the system sends the alarm signal to assigned stations.
To terminate the alarm signal from an idle station assigned to receive the alarm,
1. Dial ‘5 6 5’.
2. The alarm signal will be terminated at all assigned stations.
 The external alarm contacts should be dry (no voltage/current source connected) and
connected as described in the Installation manual.
 An SLT cannot be assigned to receive alarm signals.  Alarm Reset can be programmed on a Flexible button.


IP Terminals 9600 Series
The 9600 Series is the next generation of IP terminals delivering a new and unique communications experience to drive increased productivity. Each terminal in the range is designed according to a profile where each profile highlights the typical environment and user for each terminal. Terminals can be customised with a range of standard coloured or custom faceplates (custom faceplates commissioned in consultation with Avaya).
9620L and 9620C

9640 and 9640G
For users such as office workers and sales staff who typically rely on several forms of communication, such as voice and email.
Note: 9620L excludes certain hardware features such as the USB port and interface for bluetooth and gigabit adapters.
Recommended: Ideal for office-based workers.
For users who rely on voice as the main form of communication and who make use of many advanced telephone applications.
Recommended: Ideal for receptionists, secretaries and supervisors.
24 button module available
For users who rely on voice as the main form of communication and who make use of many advanced telephone applications.
Recommended: Ideal for managers and professionals.
24 button module available
9650 and 9650C Provides advanced features and capabilities for users that are in constant communication, such as receptionists and secretaries who answer inbound calls, transfer calls to different departments or colleagues and monitor several line appearances during a typical day.

Recommended: Ideal for receptionists, secretaries and managers.
24 button module available