peripheral processor

The  408M is equipped with a heartbeat LED that  indicates processing  activity  on  the PCB.  (The 408M peripheral processor  is  operating when  the heartbeat LED  is flashing.)  The KSU1 operation LED (located  next  to the power switch) is  tied to the  408M heartbeat LED.   Therefore,  when  the  LED next to the power switch is flashing,  the 408M is active. The  KSU1-408M  has three ribbon cables: •   located at the upper  right and oriented  in a horizontal  position, the J1  cable is used to interface a COM4  if required to expand  the system CO line  capacity. •   located at  the  upper center  and oriented  in  a  vertical position,  the J4  cable  is  used to interface the DX-80 CPM. •   located at the upper  center  and oriented  in a vertical position,  the J5 cable  connects to  the standard APM4 installed  in KSU1. Each CO line circuit  incorporates  over-voltage  protection, ring  detector, loop  detector, loop/pulse-dial relay,  current sink circuit, coupling/isolation transformer (impedance  600:600), hybrid  circuit, CODEC & filter,  polarity guard  circuit  and Radio  Frequency noise filter. The  fourth CO line port is equipped with  CNG Fax  Tone  Detection circuitry.   When  programmed  as  a “FAX” line, this circuit will automatically engage the FAX Tone detector.  If FAX tone is detected, the system routes  the call  to the analog port  designated as the destination for  fax calls.


CPM (Central Processor Module) The  CPM module is equipped  standard  in  KSU1.   This board contains  all circuitry required to control the  fully  equipped  DX-80.   The  system  uses  the CPM to  perform all digital  voice switching and call processing  data switching. The  CPM has one ribbon  cable connector for connection  to the KSU1  408M and five  (5) connector sockets for connection of the system built-in modem,  voice processor,  and second  cabinet (KSU2).  Since  the CPM comes installed inside of KSU1 the CPM ribbon cable is already  in place and connected  to the KSU1-408M J5 socket.   Assuming the orientation of the  KSU1 cabinet is  installed on the wall; the  two horizontal connector  sockets in the upper  right corner  of the CPM are for  the MDM (Modem  Module).   The  connector socket labeled “2nd  Cabinet”  is for connection  to the KSU2-408E if that  expansion is  required.   The  remaining two connector sockets on the  CPM, one at the  left side, the other at  the right  side are for  the  voice processor  solution.   Note:   The  voice processor solution can be any of  three possible choices:  AAM,  7271C,  or 7270C.

no answer

Call ForwardAll/No Answer/ BothRing 0 = Call Forwarding off 1 = Call Forwarding with Both Ringing 2 = Call Forwarding when No Answer 3 = Call Forwarding All Call Up to 8 digits Input Data Description Read Only: Indicates Call Forward-All/No Answer/BothRing setting statsus per extension. Default Related Program None 11-11-01 11-11-03 11-11-04 11-11-05 02 03 04 05 06 07 08 09 Call Forwarding Destination for Both Ring, All Call, No Answer Call ForwardBusy Call Forwarding Busy destination Call Forwarding– Follow-Me Call Forwarding Follow-Me destination Do Not Disturb 0 ~ 9, *, #, P, R, @ (Up to 36 digits) 0 = Call Forward-Off 1 = Call Forward-Busy or No answer 2 = Call Forward-Busy 0 ~ 9, *, #, P, R, @ (Up to 36 digits) 0 = Disable 1 = Enable Extension Number  (Up to 8 digits) Read Only: Indicates Call Forward-All/No Answer/BothRing destination number set per extension. Read Only: Indicates Call Forward-Busy setting status per extension. None None Read Only: Indicates Call Forward-Busy destination number set per extension. Read Only: Indicates Call Forward-Follow-Me setting status per extension. Read Only: Indicates Call forwarding follow-me extension number set per extension. 0 = No Setting 1 = DND External 2 = DND intercom 3 = DND Transfer 4 = DND All Message Waiting (Set) Message Waiting (Rec) Extension Number  (Up to 8 digits) Extension Number  (Up to 8 digits) Read Only: Indicates DND setting status per extension. Read Only: Indicates extension number which you set Message Waiting. Read Only: Indicates extension number when left Message Waiting.

Central Processor Module

KSU1 COMPONENTS The  CPM (Central Processor  Module) is installed inside  of KSU1  to  the 408M  ribbon  cable J4 (also labeled  “To  CPM”).   The CPM  contains: •   Two  serial  ports, •   Two music  ports, •   One  control contact  (external paging/LBC/gate control), •   One external  page  equipment interface  connection, and •   Socket connectors for the  KSU2 (labeled “2nd  Cabinet”), MDM, and  VP  modules (AAM, 7271C, and 7270C). The  standard  408M (part  of 7201) contains: •   4 CO line  ports, •   1 power failure transfer port  for the  first CO  line circuit, •   8 digital ports, •   a ribbon  cable (J1,  also labeled  “COM4”)  for connection  to  the COM4  module (PN 7210) in KSU1, and •   ribbon  cable  sockets  (J2  and  J3,  also  labeled “To DPM8/APM4”) for  connection of  DPM8  (PN 7220) or  APM4  (PN 7230) modules. The  standard APM4 (part of  7201) contains  four analog  device  ports (installed on  ribbon  cable J5, also labeled “APM4”). 1.2.2  KSU2 COMPONENTS The standard 408E  contains: •   4 CO line  ports •   1 power failure transfer port  for the  first CO  line circuit •   8 digital ports •   a ribbon  cable (J1,  also labeled  “COM4”)  for connection  to  the COM4  module (PN 7210), •   ribbon  cable  sockets  (J2  and  J3,  also  labeled “To DPM8/APM4”) for  connection of  DPM8  (PN 7220) or  APM4  (PN 7230) modules,  and •   a  shielded cable (J4)  for connection to CPM socket  JP2 (also  labeled “2nd  Cabinet”) in KSU1.

memory module

Memory Module installation or replacement
Note: The Memory Module has a proprietary formatting scheme — do not attempt to install a non-ESI drive.
Contact ESI for a replacement Memory Module, if needed.
Adding or replacing the Memory Module will require that the ESI-100 be taken out of service.
All of the ESI-100’s configuration data and customer recordings are stored in the Memory Module.
Replacing it, therefore, requires re-programming and re-recording, unless you have previously performed a backup
using ESI System Programmer software. (Prompts stay intact, however.)
Note: Be sure to observe all proper procedures regarding the prevention of electrostatic discharge (ESD) when
performing the following procedures; otherwise, circuit boards may suffer damage.
Install the CompactFlash Memory Module
1. Open the lid of the cabinet (you must remove
the screw on the top that secures the lid).
2. Power down the system.
3. Plug the Memory Module into the J14 connector
on the main board (see diagram, right).
4. Secure the lid to the KSU

Service Code Setup (for System Administrator)

: Service Code Setup (for System Administrator)  to customize the Service Codes for the System Administrator. You can customize additional Service Codes in Programs 11-11 ~ 11-16. The following chart shows: • The number of each code (01 ~ 50). • The function of the Service Code. • The type of telephones that can use the Service Code. • The default entry. For example, dialing item 26 allows users to force a trunk line to disconnect. Input Data Item No. 01 Item Night Mode Switching 0~9, Input Data *, # Maximum of 8 digit Description Terminal: MLT, SLT Default 718 Related Program 12-xx 20-07-01 03 04 05 06 07 08 09 11 12 Setting the System Time Storing Common Speed Dialing Numbers Storing Group Speed Dialing Numbers Setting the Automatic Transfer for Each Trunk Line Canceling the Automatic Transfer for Each Trunk Line Setting the Destination for Automatic Trunk Transfer Charging Cost Display by the Supervisor Entry Credit for Toll Restriction Night Mode Switching for Other Group 0~9, *, # Maximum of 8 digit 0~9, *, # Maximum of 8 digit 0~9, *, # Maximum of 8 digit 0~9, *, # Maximum of 8 digit 0~9, *, # Maximum of 8 digit 0~9, *, # Maximum of 8 digit 0~9, *, # Maximum of 8 digit 0~9, *, # Maximum of 8 digit 0~9, *, # Maximum of 8 digit Terminal: MLT Terminal: MLT Terminal: MLT Terminal: MLT Terminal: MLT Terminal: MLT Terminal: MLT Terminal: MLT Terminal: MLT 728 753 754 733 734 735 No Setting No Setting 618 24-04-01 24-04-01 24-04-01 12-xx 2

system numbering

System Numbering  to set the system numbering plan. The numbering plan assigns the first and second digits dialed and affects the digits an extension user must dial to access other extensions and features, such as service codes and trunk codes. If the default numbering plan does not meet the site requirements, use this program to tailor the system numbering to the site. Caution! Improperly programming this option can adversely affect system operation. Make sure you thoroughly understand the default numbering plan before proceeding. If you must change the standard numbering, use the chart for Table 2-1 System Numbering Default Settings on page  2-57  to keep careful and accurate records of your changes. Before changing your numbering plan, use PC Pro to make a backup copy of your system data. Changing the numbering plan consists of three steps: Step 1 : Enter the digit (s) you want to change You can make either single or two digit entries. In the Dialed Number column in the  Table 2-1 System Numbering Default Settings on page  2-57, the nX rows (e.g., 1X) are for single digit codes. The remaining rows (e.g., 11, 12, etc.) are for two digit codes. • Entering a single digit affects all the Dialed Number entries beginning with that digit. For example, entering 6 affects all number plan entries beginning with 6. The entries you make in step 2 and step 3 below affect the entire range of numbers beginning with 6. (For example, if you enter 3 in step 2 the entries affected are 600 ~ 699. If you enter 4 in step 2 below, the entries affected are 6000 ~ 6999.) • Entering two digits lets you define codes based on the first two digits a user dials. For example, entering 60 allows you to define the function of all codes beginning with 60. In the default program, only *  and # use 2-digit codes. All the other codes are single digit. If you enter a two digit code between 0 and 9, be sure to make separate entries for all the other two digit codes within the range as well. This is because in the default program all the two digit codes between 0 and 9 are undefined.

ACD department programming

ACD department  programming ACD departments can be programmed  to  route calls based on several  optional  parameters.  Each  ACD station can  be  logged  onto  as  many as  two  ACD departments  at  the same  time.  Also,  each  ACD station  can be a  member  of  up  to  20  ACD departments  (i.e.,  up  to  20  log-on  keys may be  assigned  to  each  ACD  station.) Each  ACD agent  must  have  a Digital  Feature  Phone1, IP  Feature  Phone  II,  Digital Cordless  Handset, or VIP Softphone.  Agent log-on  keys  will  be  automatically  assigned  to  the  lower left  programmable  feature keys  for  the  stations listed in  ACD departments (with wrap  keys  automatically  assigned  above them;  see “Feature  keys,”  page  G.37).  Note:  Line keys  can’t  be used  to  answer  calls  ringing  Attend departments  set  in the live-ring list  (in Functions  211,  2121,  and 2131). ACD overflow Incoming calls  that  are holding  (queued)  for  an  available  agent  can be  automatically  forwarded  to  a new destination  if  ACD  overflow  is  assigned.  ACD  overflow  can be  initiated by  exceeding  a  maximum  number  of queued  calls  or  by  an individual  exit  timer  set  for  each  ACD department.  If  ACD overflow  parameters aren’t assigned,  the  default action  will be  to  overflow  calls  based  on  the  system  default  ACD  exit timer  only.   ACD overflow  parameters  are: •  Queue  exit  threshold  —  If  the number  of  calls  in  queue  matches a  predetermined queue exit threshold,  all  subsequent calls  to  that  ACD  department  will  immediately  follow  that  department’s   call-forward  destination. •  ACD exit  timer  —  When  a call  has been  held in  queue for  a  predetermined  duration  specified for  that ACD department, the  call will follow  the  department  call-forward  destination.  If the  department’s  ACD exit  timer  isn’t assigned,  the  system-wide  default  (for  the  current  operation)  will be  used. ACD agent  priority ACD  agents  who  are simultaneously  logged into  two  departments  can  have  calls  to  one department  take precedence  over  the  other  department’s  calls.  When  the  ACD station  is  assigned to  each  ACD department,  the “baseline”  priority  is  set  for  calls that  are directed to  that  station from  that  department. ACD call  escalation  (priority  override) An incoming  call  that  has  been  in  an  ACD department  queue the longest  can  be  forced  to  ring  at  the  next available agent,  regardless  of  the priority  setting  of  that  agent’s  station  department  log-in.  A timer  that’s  set  in  ACD department  programming (see  page  G.27)  triggers  this  ACD escalation.

network keep alive

Network Keep Alive Setup  to set the interval and retry count of the AspireNet networking keep alive message. The keep alive is used for ISDN and IP networking. The keep alive message is automatically responded to by the destination system, if the response is not received the retry count will start. If a response is not received within the number of retries, the networking link will be taken out of service. When the link is taken out of service: • Any calls that are in progress will be released. • Park Hold orbits will be released. • No further Park Hold information will be sent until the link is active. The link will automatically become active when the next keep alive response is received.