Structured voice / data network cabling.
Master Communications, Inc is a technology service company providing cabling infrastructure services to New York.
We specialize in structured voice / data network cabling installation, Data Cabling Installation (Cat 5, Cat5e, and Cat 6), Fiber Optic Installation, network design, installation, termination, testing.
Master Communications operates with a total commitment to quality, integrity, and excellence. Our staff has over 15 years of industry experience for some of the largest names in the business.

Fiber optics

Master Communications.

At Master Fiber Optics, we are prepared to be your one stop source for fiber optic communication solutions. We have experience designing and installing “one-of-a-kind” fiber optic components, assemblies, and complete systems. As a result, innovative technology is the leading force behind the future of Master Fiber Optics. No matter how large or small the requirement may be, you can count on us.
Please Contact Us: or call 646.872.2025

NEC basic operations

1. Press the MIC key.
2. A lit MIC LED indicates that the MIC is on.
1. Press the Speaker key and the Speaker LED lights.
2. Ensure that the MIC LED is lit.
3. Place an internal or outside call.
4. Converse.
5. Press the Speaker key to disconnect the call.
Note: The handset may be used at any time during the conversation. To resume handsfree operation or to monitor a call, press the Speaker key (the Speaker LED lights) and replace the handset.
GROUP LISTEN To initiate Group Listen:
1. Place or answer a call using the handset.
2. Press the Speaker key twice (do not hang up). Note 1: The Speaker LED flashes.
Note 2: You can talk to the caller through the handset. Your coworkers hear your caller’s voice over your telephone’s speaker.
Note 3: When you press the Speaker key once, you turn your Speakerphone on. The second press turns on Group Listen. Pressing the Speaker key a third time cancels the Group Listen feature.
2-13 WED 5:40PM GROUP LISTEN Conference


Cabling Services.

Choosing the right type of cabling for your needs, installing it properly and verifying compliance with required standards is one of the keys to getting the most out of your network and telecommunications investment. Our cabling technicians can quickly and affordably cable your new offices, network multiple locations, or simply add a single network or voice drop to your existing infrastructure. Our organization is experienced in both Local and Wide Area Network and Telecommunications cabling installation and service, and has the expertise to support all of your cabling requirements

IP Office telephone features

Hold Call Waiting
Hold Call Waiting is a compound feature combining hold and answer and provides a convenient way to hold an existing call and answer a waiting call through a single button press.
Hold Music (Music on Hold)
The IP Office system supports up to 4 sources of music on hold - one system source which may be external, internal (WAV) or tone, plus up to 3 additional internal sources. The internal sources are .WAV files saved either in volatile memory, or on the optional memory card in an IP500 and IP406 V2. The .WAV file must be 16bit PCM mono and sampled at 8Khz with a maximum duration of 30 seconds.
Alternate sources for music on hold are selectable for use by Incoming Call Routes or Hunt Groups. On IP500 systems, each source can be up to 90 seconds long (30 seconds on IP406 V2 and IP412).
External music on hold sources connect to the 3.5mm Audio socket on all IP Office control units.
As an alternative to placing a call on hold, a call can be parked on the system to be picked by another user.
The call park facility is available through the user's telephone, one-X Portal for IP Office, Phone Manager or SoftConsole. Calls are Parked against a ‘park slot number’ which can be announced over a paging system so the person the call is for can go to any phone and collect the call by dialling the park slot number.
For convenience Phone Manager has 4 pre-defined park buttons. On digital phones with DSS/BLF keys it is possible to program Park keys that will indicate when there is a call in a particular park slot and allow calls to be parked or retrieved.
There is a system configurable timeout that determines how long a call may remain parked before it is re- presented to the extension that originally parked the call.
Automatic Callback
• When calling an extension that is busy, set the system to call you when the extension becomes free. This feature is also called "Ringback When Free".
• When calling an extension that just rings, set the system to call you when the extension is next used. This feature is also called "Ringback When Next Used".
• Carry on with other work and let the system initiate a call for you when the extension becomes available.
Depending on the type of phone a user has, call back when free is accessed by dialing a short code while listening to internal busy tone, selecting an option from an interactive menu or pressing a programmed DSS/ BLF key. Callback when free can also be activated from Phone Manager.
You can also set a callback when free or a callback when next used using a short code without attempting a call.
Note that a user can only have one automatic callback set at any one time.
This feature is supported across the IP Office Small Community Network .
Direct Inward Dialing (DID/DDI)
This relies on the local telephone exchange passing all or part of the dialed number to the IP Office. This number can then be used by IP Office call routing software to route the call to an individual phone, or groups of phones. This service is typically used to reduce the workload on a reception position by giving members of staff or departments individual numbers so they can be called directly. For convenience it is common to have the extension or group number the same as the digits supplied from the network, but IP Office can convert the number to what ever number is needed by the business, within limits
In North America, T1 circuits are required for DID.
Call Transfer allows users to transfer a call in progress to another phone number – either internal extension or external public number. The caller is placed on hold while the transfer is performed.
If the phone is put down before the destination has answered, the original caller will be automatically transferred. This is called an Unsupervised or Blind Transfer. Alternatively, a user can wait for the destination to be answered and announce the transfer before hanging up to complete the transfer. This is called a Supervised Transfer.
Unless restricted by the system administrator, the IP Office makes no differentiation between internal or external call transfers.
Distinctive and Personalized Ringing
The IP Office uses different ringing sequences to indicate the type of call, for example whether internal or external. This feature is called 'distinctive ringing'. For analog phones the distinctive ringing sequences used are adjustable. For digital and IP phones the distinctive ringing sequences are fixed as follows;
• Internal Call: Repeated single-ring.
• External Call: Repeated double-ring.
• Ringback Call: Single ring followed by two short rings.
This ring is used for calls returning from park, hold or transfer. It is also used for call back when free and voicemail ringback calls.
This feature is supported across the IP Office Small Community Network . 183
Personalized Ringing
In IP Office the term personalized ringing is used to refer to changing the sound or tone of a phone's ring. On many Avaya digital phones, the ringer sound can be personalized. Changing the ringer sound does not alter the ring sequence used for distinctive ringing. This feature is local to the telephone and not supported on all types of telephones.
Message Waiting Indication
Message waiting indication (MWI) is a method IP Office uses to set a lamp or other indication on compatible telephones when a new message has been left for the user, either in a personal voice mailbox or in a group mailbox or call back message. When the message has been played or acknowledged, the lamp is turned off.
All Avaya digital and IP phones have in-built message waiting lamps. one-X Portal for IP Office and Phone Manager also provide message waiting indication on screen
For analog phones, from IP Office 3.1 a variety of analog message waiting indication (MWI) methods are provided. Those methods are 51V Stepped, 81V, 101V and Line Reversal. The MWI method must be selected from the IP Office Manager when configuring a system to match the properties of the analog phones. Note that the 101V signaling is only available on IP500 Phone cards and expansion modules plusversion 2 IP400 Phone 8, 16 and 30 expansion modules, not on the IP406 V2
Visual Voice
• Provides interface to voicemail through handset display and buttons e.g. Listen, Save, Delete, Fast Forward.
• Quick access to voicemails and commonly used messaging features.
You can access and control voice messages via the display on Digital or IP phones. Visual Voice requires Preferred Edition or Essential Edition, and can only be used with large display LCD sets onlyfrom the 1400, 1600, 2400, 5400, 4600, 5600, 9600 and T3 series. (1403, 1603, 1603SW, 2402, 5402, 4601, 4602SW, 5601, 5602SW do not support Visual Voice).
The fixed message button on certain phones can be configured to invoke visual voice (this is the default setting for new configurations). This configurable option frees the button programming required currently for Visual Voice.
Features supported are:
• access new/old/saved messages for personal and hunt group mailboxes.
• next and previous message.
• fast forward and rewind.
• pause message.
• save, delete and copy message to other users of the system.
• change default greeting.
• change password.
• change email settings (Preferred Edition only).

Answer Hold

Answer Hold
Answer Hold allows a multiline terminal user to press the flashing Answer key to answer an incoming ringing call or and Camp-on call. When the multiline terminal user is already answering a call, the first call is automatically placed on hold, depending on the user’s setting in Program 15-02-06.
r When multiple incoming calls activate the Answer key LED, the LED continues to flash until all calls are answered.
r Use Program 15-02-06 (Normal Hold, Exclusive Hold) to set the type of Hold key to be used. (Default = Normal Hold)
r For calls placed in a Park Group, the LED will blink fast (green).
r For calls placed in a Park Group by another user, the LED will blink slow (red). r The Answer Hold feature does not function for incoming internal calls.
r CO/PBX incoming calls, not assigned to ring or assigned to another ring group, will not activate the Answer Hold feature.
r If the direct trunk appearance key is not assigned when all Call Appearance Keys are in use, the next incoming call cannot be answered

NEC telephone systems feature list

Account Code – Forced/Verified/Unverified Account Code – Forced/Verified/Unverified Account Code Entry Account Code Entry Add-On Conference Conference All Call Page Paging, Internal Alphanumeric Display Alphanumeric Display Analog Line Extender (Dterm Analog EXT) Not Supported Ancillary Device Connection Ancillary Device Connection Answer Hold Answer Hold Answer Key Answer Key Assigned Night Answer (ANA) Direct Inward Line (DIL) Attendant Add-On Console Direct Station Selection (DSS) Console Attendant Camp-OnCall Waiting / Camp On Attendant Positions Attendant Call Queuing Attendant Station Outgoing Lockout Code Restriction, Dial Block Attendant Transfer Transfer Authorization Code Code Restriction Override Automated Attendant Voice Response System (VRS) Automatic Answer with Delay Message Voice Response System (VRS) Automatic Call Distribution Automatic Call Distribution (ACD) Automatic Callback Callback Automatic Day/Night Mode Switching Night Service Automatic Hold Hold Automatic Number Indication (ANI) on T1 T1 Trunking (with ANI/DNIS Compatibility) Automatic Redial Repeat Redial Automatic Release Automatic Release Automatic Route Selection (ARS) Automatic Route Select.
automatic Trunk-to-Trunk Transfer Call Forwarding, Off-Premise Background Music – Multiline Speaker Background Music Background Music Over External Speakers Background Music Barge-In Barge In Battery Backup – System MemoryBattery Backup – System Memory Battery Backup – System PowerBattery Backup – System Power Busy Lamp Field on Multiline Terminals One-Touch Calling Call Alert Notification Off Hook Signaling Call Appearance (CAP) KeysCall Appearance (CAP) Keys Call Arrival (CAR) KeysCall Arrival (CAR) Keys Call Forward – All CallCall Forwarding Call Forward – Busy/No Answer Call Forwarding Call Forward – Centrex Not Supported Call Forward – Display Call Forwarding Call Forward – Off-Premise Call Forwarding, Off-Premise Call Forward – Split Call Forwarding Call Monitoring Call Monitoring Call Park – SystemPark Call Pickup – Group Group Call Pickup Call Pickup Direct Directed Call Pickup Callback Request Message Waiting Caller ID Call ReturnCaller ID Call Return Caller ID Indication (Analog Trunks) Caller ID Cascade CPU Not Supported Centralized Voice Mail (with E&M Tie Lines) Not Supported Class of Service Class of Service Clock/Calendar Display Clock/Calendar Display CO Message Waiting Indication CO Message Waiting Indication CO/PBX, Tie Line Digit Restriction Code Restriction Code Restriction Code Restriction
Computer Telephony Integration (CTI) TAPI Compatibility Computer Telephony Integration (CTI) Applications Consecutive Speed Dial Speed Dial – System/Group/Station Cordless Telephone Connection Cordless Telephone Connection Customized Message Selectable Display Messaging Data Line Security Data Line Security Delay Announcement Voice Response System (VRS) Delayed Ringing Delayed Ringing Dial 0 For Attendant Operator Dialed Number Indication Service (DNIS) T1 Trunking (with ANI/DNIS Compatibility) Digit Insertion Automatic Route Selection Digital Line Extender (Dterm ISDN EXTender Plus) Not Supported Digital Voice Mail Digital Voice Mail Direct Inward Dialing (DID) Direct Inward Dialing (DID) Direct Inward System Access (DISA) Direct Inward System Access (DISA) Direct Inward Termination (DIT) Direct Inward Line (DIL) Direct Paging Access Paging, Internal Direct Station Selection (DSS) One-Touch Calling Distinctive Ringing Distinctive Ringing, Tones and Flash Patterns Do Not Disturb (DND) Do Not Disturb Door Lock Release Relays Door Box Door/Monitor Telephone Door Box DP to DTMF Switching Pulse to Tone Conversion Drop Key Drop Key Dterm Analog Cordless Terminal Not Supported Dterm Cordless II Terminal Dterm Cordless II Terminal Dterm Cordless Lite II Terminal Dterm Cordless Lite II Terminal Dterm Handset Cordless Dterm Handset Cordless Dterm IP Gateway System Dterm IP Gateway System
E&M Tie Lines (4-Wire) Multiple Trunk Types Elapsed Call Time Call Duration Timer Electra Elite IPK TerminalsElectra Elite IPK Terminals Electra Elite Terminal Migration Electra Elite Terminal Migration Electra Professional Terminal Migration Not Supported Electronic Volume Control Volume Controls Elite ACD Plus Not Supported Elite CallAnalyst Elite CallAnalyst Elite Q-Master Not Supported EliteApps - Interactive Voice Response EliteApps - Interactive Voice Response EliteApps - PC Attendant IPK II - PC Attendant Emergency 911 – Cut Through E911 Compatibility Enhanced 911 E911 Compatibility Equal Access Accommodation Code Restriction External Tone Ringer Analog Communications Interface (ACI) External Zone Paging (Meet-Me) Paging, External Facsimile CO Branch Connection Facsimile CO Branch Connection Feature Access – User Programmable Programmable Function Keys Flexible Line Assignment Programmable Function Keys Flexible Numbering Plan Flexible System Numbering Flexible Ringing Assignment Ring Groups Flexible Timeouts Flexible Timeouts Full Duplex Handsfree Handsfree and Monitor Full Handsfree Operation Handsfree and Monitor General Purpose Relays Analog Communications Interface (ACI) Ground Start Trunks Multiple Trunk Types Group Listening Group Listen Handset Mute Handset Mute Handsfree Answerback Handsfree Answerback/Forced Intercom Ringing Handsfree Dialing and Monitoring Handsfree and Monitor
Headset Connection (Built-In) Headset Operation Hold With Recall (Exclusive and Non-Exclusive) Hold Hot Key Pad Not Supported Hot Line Hotline Howler Tone Service Howler Tone Service I-Hold Indication Distinctive Ringing, Tones and Flash Patterns Incoming Call Identification Caller ID Incoming Trunk Name or Number Display Name Storing Internal Hub Internal Hub Internal Voice/Tone Signaling Handsfree Answerback/Forced Intercom Ringing Internal Zone Paging (Meet-Me) Paging, Internal IP CPU & Media Gateway Not Supported IP Station (MEGACO)IP Station (MEGACO) - IAD Integrated Access Device ISDN-BRI Trunk Connections ISDN Compatibility ISDN-PRI Trunk Connections ISDN Compatibility I-Use Indication Distinctive Ringing, Tones and Flash Patterns Key Function/Multifunction Registration Multiple Trunk Types Key-Common Channel Interoffice Signaling (K-CCIS) K-CCIS - T1 Large LED Indication Message Waiting Last Number Redial Last Number Redial Least Cost Routing (LCR) Automatic Route Selection Live Monitoring Digital Voice Mail Loop Start Trunks Multiple Trunk Types Message Display Board Not Supported Message Waiting Message Waiting Microphone Control Microphone Cutoff Multiline Conference Bridge Multiline Conference Bridge Multilingual LCD Indication Alphanumeric Display Multimedia Conference Bridge Multimedia Conference Bridge Multiple Trunk Groups Trunk Groups
Music on Hold Music on Hold NEC Elite PC AssistantIPK II - PC Assistant Nesting Dial Not Supported Night Call Pickup Night Service Night Chime Night Service Night Transfer Night Service Off-Hook Ringing Off Hook Signaling Off-Premise Extension (OPX) Off-Premise Extension (Actual name) One-Touch Feature Access Programmable Function Keys PC Programming PC Programming Pooled Line (Outgoing) Trunk Group Routing Power Failure Transfer Power Failure Transfer Preset Dialing Dialing Number Preview Prime Line Assignment Prime Line Selection Privacy on All Calls Conference, Voice Call/Privacy Release Privacy Release Conference, Voice Call/Privacy Release Private Lines Private Line Programming from Multiline Terminal Programming from Multiline Terminal Pushbutton Dial – DTMF or DPSingle Line Telephones, Analog 500/2500 Sets Quick Transfer to Voice MailQuick Transfer to Voice Mail Recall Key Flash Recall With Station Identification Transfer Redial Key Redial Key Remote Programming PC Programming Resident System Program Resident System Program Restriction (Outgoing) Code Restriction Ring Tone Variation Distinctive Ringing, Tones and Flash Patterns Ringing Line Preference Line Preference Route Advance Block Trunk Group Routing Save and Repeat Save Number Dialed
Scrolling Directories Directory Dialing Secondary Incoming Extension Secondary Incoming Extension Seized Trunk Name/Number Display Name Storing Simplified Call Distribution Department Calling Single Line Telephone Access Single Line Telephones, Analog 500/2500 Sets SLT Adapter SLT Adapter SLT Timed Alarm Alarm Softkeys Softkeys Speed Dial – Station Speed Dial – System/Group/Station Speed Dial – System Speed Dial – System/Group/Station Speed Dial Stored Characters Speed Dial – System/Group/Station Station Add-On Console Station Add-On Console Station Camp-On Call Waiting / Camp On Station Hunt Station Hunt Station Message Detail Recording (SMDR) Station Message Detail Recording Station Name Assignment User Programable Station Name Assignment User Programmable Station Outgoing Lockout Code Restriction, Dial Block Station Relocation Station Relocation Station Transfer Transfer Step Call Department Step Calling Store and Repeat Memo Dial Stored Hookflash Speed Dial – System/Group/Station Synchronous Ringing Synchronous Ringing System Data Up/Down Load PC Programming T1 Connection T1 Trunking (with ANI/DNIS Compatibility) Tandem Switching of 4-Wire E&M Tie LinesMultiple Trunk Types Tenant Service Night Service Three-Minute Reminder Warning Tone For Long Conversation Tone Override Tone Override Trunk Queuing Trunk Queuing/Camp On.
Trunk-to-Trunk Transfer Tandem Trunking (Unsupervised Conference) Two-Color LEDs Distinctive Ringing, Tones and Flash Patterns Unified Messaging Unified Messaging Unified Messaging - EliteMail CTI LX - LiteUnified Messaging Uniform Call Distribution (UCD) Uniform Call Distribution (UCD) Uniform Numbering Network Uniform Numbering Network Universal Slots Universal Slots Unsupervised Conference Tandem Trunking (Unsupervised Conference) User Programming Ability User Programming Ability Voice Mail Integration (Analog) Voice Mail Integration (Analog) Voice Mail Message Indication on Line KeysVoice Mail Message Indication on Line Keys Voice Over Internet Protocol (VoIP) Voice Over Internet Protocol (VoIP) Voice Over Split Voice Over Voice Prompt Voice Response System (VRS) Wireless Not Supported Wireless - DECTWireless – DECT

DID for Ericsson-LG

If DID call is incoming to a station that is already call connected, this DID call is wait until the station is answering or the DID/DISA no answer timer is expired. To activate this feature, the ADMIN field of DID call wait must be set enable. If station has a flexible button of DID call wait, then it can set this feature via flexible button.
Operation iPECS Phone To assign a {DID CALL WAIT} button: [PGM] + {FLEX} + [PGM] + ‘34’ + [SAVE]
To activate/deactivate DID call wait from an iPECS Phone:
1. Press the {DID CALL WAIT} button.
2. Dial activate/deactivate code, ‘1’ or ‘0’ respectively.
1. The DID call will follow the call routing defined in PGM code 167 after the expiration of the DID/DISA no answer timer expires.
2. The iPECS Phone must have an appearance button for the DID line.
3. Assigning the ICLID Timer, which enables ICLID routing, for a DID line, disables DID Call Wait.


Master Communications.

At Master Fiber Optics, we are prepared to be your one stop source for fiber optic communication solutions. We have experience designing and installing “one-of-a-kind” fiber optic components, assemblies, and complete systems. As a result, innovative technology is the leading force behind the future of Master Fiber Optics. No matter how large or small the requirement may be, you can count on us.
Please Contact Us:

ASPIRE Call forward

ASPIRE Call Forwarding, Fixed
Call Forwarding, Fixed
Aspire S Aspire M/L/XL
• Available. • Available.
Fixed Call Forwarding is a type of forwarding that is permanently in force at an extension. Calls to an extension with Fixed Call Forwarding enabled automatically reroute - without any user action. Unlike normal Call Forwarding (which is turned on and off by extension users), Fixed Call For- warding is set by the administrator in system programming. Fixed Call Forwarding complements Voice Mail, for example. The administrator can program Fixed Call Forwarding to send a user’s unanswered calls to their Voice Mail mailbox. Each individual user no longer has to manually set this operation.
In system programming, the administrator can set the Fixed Call Forwarding destination and type for each extension and virtual extension. The forwarding destination can be an on- or off-premise extension or Voice Mail. The Fixed Call Forwarding types are:
● Fixed Call Forwarding with Both Ringing (Program 24-06 Option 1) ● Fixed Call Forwarding when Unanswered (Program 24-06 Option 2) ● Fixed Call Forwarding Immediate (Program 24-06 Option 3)
● Fixed Call Forwarding when Busy or Unanswered (Program 24-06 Option 4) ● Fixed Call Forwarding Off-Premise (Program 24-07)
Fixed Call Forwarding reroutes the following types of incoming calls: ● Ringing intercom calls from co-worker’s extensions ● Calls routed from the VRS or Voice Mail ● Direct Inward Lines
● DISA, DID and tie line calls to the forwarded extension ● Transferred cal


Jabra BIZ 2400 Plantronics SupraPlus
The Jabra BIZ 2400 headsets are part of a comprehensive family of headsets that raises the bar on corded headset quality and performance.
The Jabra BIZ 2400 series features a cascade of improvements that pushes the levels of audio quality, comfort and durability necessary for dealing with the special requirements in contact centre and office environments.

The Plantronics SupraPlus Wireless allows use of the phone whilst up to 50m from the desk, with excellent all-day wearing comfort. In noisier situations, the binaural version is ideal to reduce distractions, while both monaural and binaural versions feature a noise-cancelling microphone that greatly reduces background noise. The QuickPair feature allows multiple headsets to share one base for effective multi-shift working or hot-desking.
Plantronics CS70N

The Plantronics CS70N allows easy multi-tasking, whether that is using a PC whilst on a teleconference, finding some private/ quiet space for that important call, or simply stretching your legs whilst on a long teleconference. Stylish and discreet, with excellent sound quality and wireless range, it’s the perfect combination.

Jabra’s top of the range GN9350e uses state-of-the- art technology, delivering the purest sound quality that gives the feeling of a true “face-to-face” conversation, even up to 120 metres.

The Jabra GN9350e offers a choice of wearing styles and features a sophisticated LCD display on the base unit plus an optional second battery charger gives around-the-clock
Jabra GN9350e

Jabra GN9330e USB Plantronics CS60

Plantronics Savi Office
The Plantronics CS60 allows you to multi-task more easily – whether that is making notes or using your PC whilst on a phone call, or picking up documents from the printer without hanging up. Cost-effective and flexible, with excellent sound quality and wireless range, it also allows you to choose a wearing style that works for you.
Savi Office is the wireless headset system built to unify voice communications. This enterprise-grade headset system connects to both the desk phone and PC. The Savi Office headset system offers an impressive range with a wide variety of comfortable wearing styles, interactive software for personalisation and an adaptive battery system.
The Jabra GN9330e USB wireless headset features enhanced, high-definition, sound quality and additional comfort for all PC-based IP telephony conversations. Digital security encryption ensures that no-one else can listen in.

Jabra M5390 USB
The headset connects quickly and effortlessly to your computer. The simple and intuitive controls make it easy to operate, all weighing only 26 grams.
The Jabra M5390 Multiuse headset is a Bluetooth headset that connects simultaneously to mobile phones and PC softphones (via the enclosed PC adapter).
The Jabra M5390 Multiuse headset combines the sound and range performance known from office headsets with the convenience of a mobile headset.


Agent iPECS Phone
To assign {LOGIN} or {logout} buttons:
[PGM] + {FLEX} + Login or Logout code + ACD Group Number (optional) + [SAVE]
To Login to a primary group using the Agent Id;
1. Lift handset or press [SPEAKER] button,
2. Dial ‘581’ the ACD Agent Primary Login code or press the Login Flex button,
3. Dial the ACD group number,
4. Dial the Agent ID, the agent is logged into the ACD group.
To Logout of the primary ACD Group;
1. Lift handset or press [SPEAKER] button,
2. Dial ‘582’ the ACD Agent Primary Logout code or press the Logout Flex button.
3. Dial the ACD group number
4. Dial the Agent ID, the agent is logged out of the ACD Group.
To Login to a secondary group using the Agent Id;
1. Lift handset or press [SPEAKER] button,
2. Dial ‘583’ the ACD Agent Secondary Login code or press the Login Flex button,
3. Dial the ACD group number,
4. Dial the Agent ID, the agent is logged into the ACD group.
To Logout of the secondary ACD Group;
1. Lift handset or press [SPEAKER] button,
2. Dial ‘584’ the ACD Agent Secondary Logout code or press the Logout Flex button.
3. Dial the ACD group number ,
4. Dial the Agent ID, the agent is logged out of the ACD Group.
To Login to a primary group using the Agent Id;
1. Lift handset,
2. Dial ‘581’ the ACD Agent Primary Login code,
3. Dial the ACD group number
4. Dial the Agent ID, the agent is logged into the ACD group.
To Logout of the primary ACD Group;
1. Lift handset,
2. Dial ‘582’ the ACD Agent Primary Logout code.

Hotel Motel

Your system provides Hotel/Motel services in addition to the many features available to business users. These Hotel/Motel services help you run your facility more efficiently, save you time and money and provide your guests with more responsive service.
Hotel/Motel features include: Wake Up Call
Wake Up Call is like having an alarm clock in each room - with some unique advantages:
•Guests can set or cancel Wake Up Calls for themselves, or you can set and cancel Wake Ups for them.
•Unanswered Wake Up Calls can automatically call the operator and print on the Room Status Printout report.
•You can view the status of all your system Wake Up Calls from your DSS Console.
•Use Wake Up Call as a meeting reminder (e.g., for convention attendees).
Single Digit Dialing
Single Digit Dialing gives your guests one-touch access to your important Hotel/Motel services. They can lift the handset and press a single key for:
•Extensions such as the front desk, reservation services, housekeeping or the maitre d' of your restaurant.
•Feature Access Codes for one-button access to selected features and outside lines.
•Voice Mail, so your guests can leave requests even when your service providers are unavailable.
•A Department Calling Group allowing, for example, your guests to reach the first available agent in your reservation desk group.
A Department Calling Group
A Department Calling Group, allowing, for example, your guests to reach the first available agent in your reservation desk group.
Message Waiting
If you call a guest while they are away from their room, leave them a Message Waiting. When the guest returns, they see the lamp on their phone flashing and can automatically call you back. You can use Message Waiting when you have parcels for a guest dropped off at your front desk. Do not keep redialing the guest if they are not in - just send them a Message Waiting. (Your DSS Console can show all the rooms that have messages waiting.)
Room to Room Calling Restriction
Prevent guests in one room from calling guests in another - a handy feature for guests that want to maintain their privacy. If you need to, you can always allow inter-room calling (e.g., for families or groups that have separate rooms).
Toll Restriction (When Checked In)
Control a guest’s long distance dialing automatically when they check in. Use this feature to set up two different Toll Restriction modes. The first mode is for you and your staff when the room is checked out. The second mode is for your guests when they check in. You may want to restrict the outside numbers.

Guests can dial, but allow your staff to call vendors and suppliers. In addition, you can set a room's Toll Restriction mode directly to any valid setting : 1 ~ 15.
Room Status
Your phone and DSS Console can set and monitor the status of all your guest rooms: Checked In, Checked Out, Maid Required and Maid in Room. Maximize room usage by coordinating your cleaning staff and reservation desk. For example, you can dial simple codes to set a room status. And, press STATUS on your console to see the status of all rooms at a single glance.
Room Status Printouts
The Room Status Printouts give you a concise overview of the status of all your guest rooms at a H glance. The printouts provide up to the minute reports showing Room Status, Room Call Restriction, Do Not Disturb, Message Waiting and Wake Up Calls. If your cleaning staff needs to know which rooms to clean, for example, just print out the report showing Room Status. This printout requires a connection to the system using IP post on the CPU.
DSS Console Monitoring
Your DSS Console provides unique one-touch room monitoring abilities. Press a button on your DSS Console to check a room status. Or, see at a glance which rooms have Wake Up Calls set or messages waiting. You can also use your console for business mode features.
Do Not Disturb
A guest can activate DND anytime they need privacy (for example, if they need to work uninterrupted). Do Not Disturb (DND) blocks the room telephone incoming calls and Paging announcements. This can be set from the room phone or attendant phone.
Flexible Numbering Plan
To simplify dialing guests and services in your facility, customize your system to have room numbers match phone extension numbers. For example, if the rooms on the first floor are numbered 100 ~ 120, the corresponding room extensions should also be 100 ~ 120.
InMail Integration
•By setting PRG 45-02-05 to "1" (On), at the event of check-in the special command is transmitted from the system to the InMail in order to activate following features. 1.Mailbox for the room cleared of messages 2.The mailbox language returns to default
•Each Guest Room user can have individual mailbox languages at PRG 40-07-01.
•Guest Room users has ability to choose the language indication by Soft Key.

Central Office Calls for NEC SL1100

Central Office Calls, Placing
The system provides flexibility in the way each extension user can place outgoing trunk calls. This lets you customize the call placing options to meet site requirements and each individual’s needs. To place a call the user can:
•Press Line Keys
•Press a Trunk Group key
•Press a Trunk Group Routing (dial 9) key
•Dial a code for a specific trunk (#9 + the trunk number)
•Dial a code for a Trunk Group (704 + group number)
•Dial a code for Trunk Group Routing or ARS (9)
•Dial an Alternate Trunk Route Access Code (which you must define)
•Press or Use a Speed Dial bin
There are 84 available trunks. Trunk Port Disable
The system provides a service code (default: 645) which can be used by an extension user to block a trunk for outgoing calls. The user which busied out the trunk still has access to it. All other users are blocked from seizing it to place an outgoing call. The trunk, however, can still be answered by any users programmed with the trunk access.
Sidetone Volume Setup
Allows the system programming for the Multiline Terminal side tone volume. There are two levels, based on whether the connected trunk is a digital trunk or analog trunk.
•If the trunk name seize display is enabled in programming, the Call Timer starts automatically after the user places a trunk call. Disabling the trunk name seize display also disables the Call Timer.
•The system can automatically select the correct type of line to use based on the number dialed and the time.
•With Automatic Handsfree, an extension user can press a line key to place a trunk call without lifting the handset or pressing Speaker key. Users without Automatic Handsfree can preselect a line key before lifting the handset or pressing Speaker key.
•Long Conversation Cutoff can disconnect incoming and outgoing CO calls after a set time period. Using the Warning Tone for Long Conversation feature allows users on outgoing calls to hear a warning tone prior to the call disconnecting.
•An extension Toll Class of Service may prevent them from dialing certain numbers.
•Dialing 9 or any other trunk access code after dialing an extension results in termination of the intercom call and a trunk is seized.
•Setting PRG 14-02-11 to On may cause a slight delay in dial tone while loop current is returned.
•When Account Codes are enabled, the user must press the * three times before the * character is passed to the Telco. The system recognizes the initial * as the beginning of an Account Code entry, the second * as the end of an Account Code entry, and the third * will be passed to Telco.
•To adjust for proper audio quality, refer to PRG 81-07 and PRG 81-17.

DIL for SV8100

Direct Inward Line (DIL)
A Direct Inward Line (DIL) is a trunk that rings an extension, virtual extension or Department Group directly. Since DILs only ring one extension or group (i.e., the DIL destination), employees always know which calls are for them. For example, a company operator can have a Direct Inward Line for International Sales Information. When outside callers dial the DIL telephone number, the call rings the operator on the International Sales line key. The DIL does not ring other extensions.
There are 200 available trunks, 64 Department Groups, 512 extensions and 256 virtual extensions.
DIL Delayed Ringing
Extensions in a Ring Group can have delayed ringing for another extension DIL. If the DIL is not answered at its original destination, it rings the DIL No Answer Ring Group. This could help a Technical Service department, for example, that covers calls for an Inside Sales department. If the Inside Sales calls are not answered, they ring to the Technical Service department.
 If unanswered, a DIL without delayed ringing rings an extension until the outside party hangs up.
 If a DIL rings a Department Group and all agents are busy, the system routes the call as follows:
1.The trunk rings the overflow destination assigned in Program 22-08.
2.If there is no 22-08 assignment, the call rings according to the Ring Group assignments in Program 22-04 and Program 22-05.
3. If none of the destinations in steps 1~2 above are available, the call continues to ring until a destination becomes free.
 The DIL follows call forwarding programming, even to voice mail.
 When a call is transferred by Call Forwarding – No Answer, Call Forwarding – Busy, or DND, the Reason for Transfer can display at the transferred extension.
 You can place DILs in trunk groups to make outgoing DIL calls easier.
 If a DIL destination extension is in DND, an incoming call rings according to Ring Group programming (Program 22-08 then Program 22-05).
 If a user puts the telephone in Do Not Disturb, calls routed to the telephone in DND do not follow call forwarding.
 A user can activate Group Call Pickup to intercept a DIL ringing another extension.

SV8100 General

The SV8100 is a full-featured IP based communications system providing a rich set of existing system features, with pure Voice over IP (VoIP) communications, across corporate Local and Wide Area Networks (LAN and WAN).
The DT700 series telephones provide a converged infrastructure at the desktop, with a 10Base-T/100Base-TX connection to the LAN and built-in hub for a PC connection to the telephone itself. The system can provide peer-to-peer connections between the DT700 series telephones with voice compression, offering existing IP telephone features with an enhanced user interface. On the WAN side, the system can provide peer-to-peer connections over IP networks with the voice compression – on CCIS over IP.
The SV8100 can provide legacy line/trunk interfaces to support the existing Time Division Multiplexing (TDM) based infrastructure, such as analog telephones, digital telephones (DT300 series), analog networks and digital networks (T1/E1, ISDN, etc.).
The 9.5" Gateway or Base chassis provides 48 total ports (32 digital terminals) and can include any combination of stations and trunks below this number.
The 9.5” Base and Expansion (Combined) chassis provides 104 total ports (80 digital terminals) and can be expanded, using three additional combined chassis, for a maximum of 416 ports (368 digital terminals). Through IP connection and four additional combined chassis, the system can be expanded to a maximum of 512 ports for SV8100.

NEC SV8100 abbreviations

ACD Automatic Call Distribution ADA Ancillary Device Adapter APR Analog Port Adapter (with ringer) AUX IN/OUTBGM/MOH Port (on CPU) BCH Bluetooth Cordless Handset BHA Bluetooth Hub Adapter BRI Basic Rate Interface BRIDB Expansion Basic Rate Interface Daughter Board on BRI BRT Basic Rate Interface Blade/ISDN Terminal Interface Blade BUS0 BUS Interface Blade (for 1U chassis) BUS1 BUS Interface Blade (for 2U chassis) CCT CCIS Interface Blade CF Compact Flash CFT Conference Trunk (on CPU) CNF Conference Bridge Blade (PVA) COT Central Office Trunk (Loop and Ground Start Interface) COTDB Loop and Ground Start Interface Daughter Board on COT CPU Central Processing Unit DID Direct Inward Dialing DIOP DID/OPX Blade DLC Digital Multiline Terminal Interface Blade DLCB Expansion Digital Multiline Terminal Interface Blade on DLC DRS Device Registration Server (on CPU) DSS Direct Station Selection Console DTI Digital Trunk Interface DTG Digital Tone Generator (on CPU) ETHERNET Ethernet Port (on CPU) FT1 Fractional T1 GBA GigaBit Adapter GSWU Power over Ethernet Gigabit Switch IDF Intermediate Distribution Frame IPTIP Trunk (P2P CCIS) (on CPU) ISDN Integrated Service Digital Network LAN Local Area Network LC Single Line Telephone Interface Blade LCDB Single Line Telephone Interface Daughter Board on LC MDF Main Distribution Frame MEM Main Memory (on CPU) MIS Management Information System MOH Music On Hold OAI Open Application Interface (on CPU) ODTTie Line Interface Blade (2W/4W E&M) OPX Off-Premise Extension

PBRPB Receiver (on CPU) PBSNDPB Sender (on CPU) PCPro PC Programming PFT Power Failure Transfer PLO Phase Locked Oscillator (on CPU) PMS Property Management System PRI Primary Rate Interface PRT Primary Rate Interface Blade PS Personal Station PSA PSTN Adapter (analog) PVA Packet Voice Application RTB Router Blade SERIAL Serial Port (on CPU) SLT Single Line Telephone SMDR Station Message Detail Recording TDSW Time Division Switch (on CPU) USB Universal Serial Bus (on CPU) CD-VM00 UMS Blade Server Blade (SV8100 only) PZ-VM21VMS Daughter Board with V34 Modem (SV8100 only) VMS Voice Mail System VoIP Voice over Internet Protocol VoIPDB VoIP Daughter Board (on CPU) VRS Voice Response System WAN Wide Area Network WebPro Web-Based PC Programming


Barge-In permits an extension user to break into another extension user’s established call, including Conference calls. This sets up a Conference-type conversation between the intruding extension and the parties on the initial call. With Barge-In, an extension user can get a message through to a busy co-worker right away.
There are two Barge-In modes: Monitor Mode (Silent Monitor) and Speech Mode. With Monitor Mode, the caller Barging In can listen to another user’s conversation but cannot participate. With Speech Mode, the caller Barging In can listen and join another user’s conversation.
The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record telephone conversation or other sound activities, whether or not contemporaneous with transmission, may be illegal in certain circumstances under federal or state laws. Legal advice should be sought prior to implementing any practice that monitors or records any telephone conversation. Some federal and state laws require some form of notification to all parties to a telephone conversation, such as using a beep tone or other notification methods or requiring the consent of all parties to the telephone conversation, prior to monitoring or recording the telephone conversation. Some of these laws incorporate strict penalties

SL1100 Virtual extensions

Virtual Extensions are available software extensions in the SL1100. A Virtual Extension assigned to a line key, can appear and ring on an individual station or multiple stations and be used for outbound access.
Up to 50 VE keys are provided.
•The 84 available ports/Extensions are assigned on a per extension basis for Virtual Extension key mode.
•The 84 available ports/Extensions are assigned per extension for CAR key mode or Virtual Extension key mode.
•More than one extension can share a Virtual Extension key.
•An extension can have more than one Virtual Extension key assigned.
Assigning a Virtual Extension key of the extension the key is assigned on is not supported.
•Up to 32 incoming calls can be queued to busy Virtual Extension key.
•You cannot have a CAR key and Virtual Extension on the same telephone.
•Virtual Extensions do not support the following features:
-Conference, Voice Call/Privacy Release
-Reverse Voice Over
-Tone Override
-Voice Over
•When a valid system station calls a Virtual Extension appearing on another station, Voice and MW softkeys appear in the display of the calling station, but they do not operate.
•When talking on a Virtual Extension you cannot mute the handset.
•Incoming calls to a virtual extension that appear on stations that are used with the CTI applications, PC Assistant, or PC Attendant, do not show up as a second call in the CTI application.


Table 2-1 Feature Comparison List (Continued)
Alarm Reports Alarm Reports Alphanumeric Display Alphanumeric Display Analog Communications Interface (ACI) Analog Communications Interface (ACI) Ancillary Device Connection Ancillary Device Connection Answer Hold Answer Hold Answer Key Answer Key Attendant Call Queuing Attendant Call Queuing Automatic Call Distribution (ACD) Automatic Call Distribution (ACD) Automatic Release Automatic Release Automatic Route Selection Automatic Route Selection Background Music Background Music Barge-In Barge-In Battery Backup – System Memory Battery Backup – System Memory Battery Backup – System Power Battery Backup – System Power Call Appearance (CAP) Keys Call Appearance (CAP) Keys Call Arrival (CAR) Keys Call Arrival (CAR) Keys Call Duration Timer Call Duration Timer Call Forwarding – Centrex Call Forwarding – Centrex Call Forwarding – Park and Page Voice Response System (VRS) – Call Forwarding – Park and Page Call Forwarding Call Forwarding Call Forwarding with Follow MeCall
Barge-In Barge-In Battery Backup – System Memory Battery Backup – System Memory Battery Backup – System Power Battery Backup – System Power Call Appearance (CAP) Keys Call Appearance (CAP) Keys Call Arrival (CAR) KeysCall Arrival (CAR) Keys Call Duration Timer Call Duration Timer Call Forwarding – Centrex Call Forwarding – Centrex Call Forwarding – Park and Page Voice Response System (VRS) – Call Forwarding – Park and Page Call Forwarding Call Forwarding Call Forwarding with Follow MeCall Forwarding with Follow Me Call Forwarding, Off-Premise Call Forwarding, Off-Premise Call Forwarding/Do Not Disturb Override Call Forwarding/Do Not Disturb Override Call Monitoring Call Monitoring Call Redirect Call Redirect Call Waiting/Camp-On Call Waiting/Camp-On Callback Callback Caller ID Call Return Caller ID Call Return.

For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email


Call Appearance (CAP) Keys
This feature automatically places an outside call on a Call Appearance key when the system is operated as a hybrid (Multifunction) system. These keys can be assigned on any multiline terminal or the same key can appear on multiple terminals. This feature allows efficient call handling when numerous CO calls are received and a limited number of CO line key appearances are available.
Once a Call Appearance (CAP) Key call is set up, the user can handle it like any other trunk call. For example, the user can place the call on hold, transfer it to a co-worker or send it to a park orbit. An incoming call is answered on the first available CAP key, beginning with the lowest numbered key. If keys 1~3 are Call Appearance (CAP) Keys, for example, the first incoming call is answered on key 1. If key 1 is busy, the next call is answered on key 2. If keys 1 and 2 are busy, the next call is answered on key 3. If all three keys are busy, additional incoming calls queue for the first available key.

Using Your Telephone

Using Your Telephone
Your telephone's Alphanumeric Display helps you use features and tells you about your calls. For example, a ringing outside line may dis- play a name before you answer it. (You may be able to change the time on your phone if it's not correct. Turn to page 119 for more.)
Press a One-Touch Key for one-button contact with co-workers and outside callers, or when using certain features. To learn how to pro- gram your One-Touch Keys, go to page 80.
Function Keys are normally line keys, but you can program them for other features. In this handbook, the feature assigned to a function key appears in parentheses next to the key. For example, (Hotline) means press the function key set for Hotline. See page 98 for more.
Line Appearance Keys are Intercom keys for placing and answer- ing calls. If you're busy on one - just use the other.
Press for Handsfree calls, or use the handset instead. See Handsfree Options below. The Microphone picks up your voice for Handsfree calls, while Feature Keys speed up using common features.
Handsfree Options
G Handsfree lets you place and answer calls by pressing instead of using the handset. Your telephone must have a Speakerphone if you want to use Handsfree.
G With Automatic Handsfree, press a line or Line Appearance key
without lifting the handset. You normally have this feature.
G If you have Monitor, you can place a call without lifting the hand- set but you must lift the handset to speak. Telephones without Speakerphones have Monitor.