LCD & Button Functions
While in the PROGRAM MODE, the Liquid Crystal Display (LCD) and Flex button LEDs of an Admin Station are used to guide and indicate status of the feature. The dial-pad is most often used to enter data after selecting a data item using the Flex buttons. In some cases, pressing a Flex button will toggle the entry with the Flex button LED indicating the status (ON/OFF).
For PROGRAM CODES with multiple Flex button selections, the volume controls ([VOL UP] and [VOL DOWN] buttons) may be used to select the next or previous item. The [SPEED] button is generally employed as a delete button to erase existing entries however, where noted, it may be used to confirm a range input. Pressing the [CONF] button returns to the 1st step of the data entry procedure for the PROGRAM CODE without storing unsaved entries.
The [SAVE] button is used to store data after entry. If there are no conflicts in the entered data, confirmation tone will be received and the data stored. If a conflict exists, error tone is provided and newly entered data are not saved. Generally, corrected data may be entered and stored without restarting the entry procedure from the 1st step.
LCD & Button Functions
In addition to ad-hoc conferencing, users may establish a Conference Room. Other internal and external parties are invited to the conference and can join the conference without further action by the user who established the Conference Room. A user can transfer an active call to a Conference Room. A Conference Room can be password protected so that only parties that enter the password are allowed to join the Room.
Up to 9 Conference Rooms can be set-up and each can support a maximum of 32 parties with the g.711 or g.729 codec or 24 parties with the g.723 codec. Conference Rooms employ channels from
an MCIM (Multi-party Conference Interface Module). Each MCIM supports up to 32 parties and multiple MCIM units may be installed as shown in the chart below. iPECS-Micro 1 MCIM unit maximum iPECS-50 & 100 2 MCIM units maximum iPECS-300 4 MCIM units maximum iPECS-600 8 MCIM units maximum iPECS-1200 30 MCIM units maximum
Essential Edition – Norstar Version still available? Yes – they have been renamed “Basic Edition – PARTNER® Mode” and “Basic Edition – Norstar Mode”. Functionality is similar to Basic Edition. Can I upgrade Basic Edition? Yes. Basic Edition may be upgraded to Essential Edition by purchasing and applying the new Essential Edition License. During this upgrade, the configuration of the system will be retained. Can we still forward/copy voicemail to an email address with Basic Edition? Yes. What is the maximum capacity of Basic Edition? • Up to 100 digital phones (if using only Nortel T series and M series phones) or up to 98 digital phones (any combination of 1400, 9500 and Nortel T series and M-series) supported on DS8, TCM8, DS16/16A and DS30/30A modules • Up to 100 analog phones • Up to 18 PARTNER ETR phones (North America only, additional non ETR phones can be added total to 100) • Up to 32 analog CO lines • 1 PRI / E1 (30 lines, EMEA/MENA only) • 1 PRI / T1 (24 lines, North America only) • Up to 12 BRI channels • Up to 20 SIP lines How many ports and hours of voicemail storage come with Basic Edition? Basic Edition Voice Messaging comes with 2 ports and 15 hours as standard. Can I add more messaging ports or storage time to Basic Edition? Yes - Additional ports can be added while simultaneously increasing storage capacity. With 2 additional ports, there are 4 ports in total, 20 hours of storage; with 4 additional ports, there are 6 ports in total, 25 hours of storage. How many Auto Attendants are available with Basic Edition? Basic Edition supports up to 9 Auto Attendants. Can IP500v2 systems with Basic Edition be networked? No.
An extension can use Pulse to Tone Conversion on trunk calls. Pulse to Tone Conversion lets a user change their extension dialing mode while placing a call. For systems in a Dial Pulse area, this permits users to access dial-up OCCs (Other Common Carriers - such as MCI) from their DP area. The user can, for example:
•Place a call to an OCC over a DP trunk.
•Depending on programming:
Manually implement Pulse to Tone Conversion
- OR -
Wait 10 seconds.
•Dial the OCC security code and desired number. The system dials the digits after the conversion as DTMF.
Automatic Release drops the line circuit when an outside party abandons the call. For this feature to work with Loop Start Trunks, the CO/PBX providing the outside line must provide a timed disconnect signal. Automatic Release is normally provided on Ground start trunks are not supported please remove, DID and ISDN trunks.
•Automatic Release on ISDN trunks is provided by the protocol.
•When an outside line is accessed using a dedicated line key, the LED associated with the line key goes off when Automatic Release occurs.
•On Loop Start trunks Automatic Release is only available on incoming calls.
•This feature functions while a call is in progress, on hold, or in a conference.
•This feature applies to all ICM type calls in progress, holding or parked.
•When Automatic Release occurs and the telephone is in handsfree mode, Speaker automatically turns off. If using the handset, the station is set to idle when the handset goes on-hook.
Code Control See Security Code. Voice Mail
Alternate Next Call
Routing Mailbox See Next Call Routing Mailbox. Voice Mail
Announcement Mailbox Mailbox that allows a recorded greeting to play to callers. Automated Attendant
Announcement Message The message that the System Administrator records for a specific Announce-
ment Mailbox. Automated
Answer Table Determines how the Automated Attendant answers outside calls on each trunk, according to the time of the day and day of the week that the call is ringing.
Override Enables an alternate greeting and alternate dialing options for callers. Automated
Auto Attendant Direct to Voice Mail
Auto Attendant Direct to Voice Mail sends Automated Attendant calls directly to Automated an extension user's mailbox. Their phone does not ring for calls from the Auto- mated Attendant.
See Greeting in this glossary.
Auto Erase or Save When a mailbox user completely listens to a new message and then exits their
mailbox, InMail either automatically archives or deletes the message. Voice Mail
Auto Time Stamp After a user listens to a message, InMail can optionally announce the time and
date the message was left. Voice Mail
Automated Attendant The Automated Attendant can automatically answer the telephone system incoming calls, play an Instruction Menu message, and provide dialing options to callers.
Automated Attendant Transfer
While on a trunk call, an extension user can transfer the trunk call to the Auto- mated Attendant so the caller can use the Automated Attendant dialing
options. Voice Mail
Automatic Access to VM by Caller ID
InMail mailbox can be associated with a specific caller ID (CID) number. When the CID number is presented to the InMail it will automatically log the user into
their mailbox. Voice Mail
Automatic Call Routing
to a Mailbox See Go to a Mailbox in this glossary. Automated
Erase/Save See Auto Erase or Save in this glossary. Voice Mail
Automatic Routing for
Rotary Dial Callers If an Automated Attendant caller does not dial any digits, InMail automatically
routes them to a specified option (such as the operator or a mailbox). Automated
Automatic Extension Privacy
Use this feature to prevent a user from joining an active call at an extension. When Automatic Extension Privacy is Assigned for an extension, other users cannot join active calls at that extension. This feature is typically used for single-line telephones and extensions connected to fax machines, modems, and credit card scanners, which make and receive data calls that should not be interrupted. This feature can provide the Privacy (F07) function for single-line telephones.
■ If you want to be able to intercept calls routed to an auxiliary device—such as an answering machine, a voice messaging system, or an auto attendant—make sure Automatic Extension Privacy is Not Assigned for the auxiliary equipment extension.
■ Single-line telephones and system telephones without a programmed Privacy button cannot override this feature once it is assigned to an extension.
■ If Automatic Extension Privacy is Assigned at an extension, the green light is lit automatically after programming the Privacy button to indicate that Privacy is currently active.
■ Automatic Extension Privacy applies only to active calls. Any user can retrieve a held call unless Exclusive Hold is used.
Tip/Ring Device Requirements 9
A tip/ring device must meet the following conditions:
■ It must be nonproprietary; that is, it cannot be made specifically for use on a particular telephone system.
■ Its Ringer Equivalence Number (REN) cannot be greater than 2.0. (REN) is a measure of the power it takes to ring a telephone. Each extension jack in your system handles up to 2.0 RENs.) The REN is shown on a label on the device, usually on the bottom.
You can connect a tip/ring two-line device to the system, but it should be installed and used as if it were a single-line device.
Abbreviated Ringing (#305) 4
Use this feature to activate or deactivate Abbreviated Ringing at the system telephone at a specific extension. When you are on a call and Abbreviated Ringing is Active, any incoming call rings only once. The green light next to the line or pool button flashes until the call is answered or the caller hangs up (or for a transferred call, until the call returns to the transfer return extension). This feature prevents incoming calls from distracting you when you are busy on another call. To allow calls to ring repeatedly, set Abbreviated Ringing to Not Active.
Considerations 4 ■ Abbreviated Ringing applies only to system telephones.
■ Abbreviated Ringing is typically set to Not Active for operators and others who handle many calls quickly so they have an audible reminder of incoming calls.
■ Abbreviated Ringing applies to outside, transferred, and intercom calls. ■ The volume of an abbreviated ring is lower than a normal ring.
■ Calls to a busy extension ring at a lower volume than normal even if Abbreviated Ringing is set to Not Active.
To change the Abbreviated Ringing setting for an extension:
1. Press f00ss#305 at extension 10 or 11.
2.Enter the number of the extension to be programmed.
3.To set Abbreviated Ringing, press D until the appropriate value appears.
■ 1 = Active (incoming calls ring once; the factory setting) ■ 2 = Not Active (incoming calls ring repeatedly)
4.To program another extension, press n or p until the extension number appears on the display. Then repeat step 3.
5. Select another procedure, or exit programming mode.
Use Do Not Disturb to block your incoming calls so that you can have privacy.
Supervisor's stations can remotely activate and cancel Do Not Disturb for room telephones. If you allow room telephones to activate DND, you should also allow supervisor stations to remotely activate and cancel. Checking out a guest also deactivates their phone Do Not Disturb.
* + Enter Account Code + * Enter an Account Code.Account Codes- ** Pick up a call ringing or waiting at another extension. Directed Call Pickup Voice Re- sponse System (VRS) - *#Pick up a call ringing an exten- sion in your pickup group (ex- cept Ring Group calls). Group Call Pickup24 *0Answer a Message Waiting re- quest. Message Waiting38 733Set the Automatic Transfer for each trunk line. Transfer- 734Cancel the Automatic Transfer for each trunk line. Transfer- 735Set the Destination for Automat- ic Trunk Transfer. Transfer- *1 + Paging Group Number Make a Combined Page.Paging- + 0Cancel Call Forwarding.Call Forwarding- No setting (After + 001~084 + busy) Disconnect a call in progress on a trunk. Forced Trunk Disconnect- *5Log out of or in to an ACD group. Automatic Call Distribution (ACD) *10(V1.5 Added) *6 + Orbit (01~64)Pick up a call parked in a system Park orbit (01 ~ 64). Park *04 + orbit *8Call your mailbox.Voice Mail- #* #* Enter system programming mode. System Programming Pass- word Protection - Hookflash + ## + En- ter Account Code + Hookflash Enter an Account Code at a Sin- gle Line Terminal. Account Codes- #0Use Universal Answer Code to pick up a call ringing over the paging system. Central Office Calls, Answering- Hookflash + #1 + ex- tension + hookflash twice Activate Conference from a Sin- gle Line Terminal. Conference- #2 + binDial a Common Speed Dialing number. Speed Dialing27
1 Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle Speaker key first). #3Flash a trunk from an Single Line Terminal. Flash- #4 + binDial a group Speed Dialing num- ber. Speed Dialing28 #5Use Last Number Redial.Last Number Redial- #6 + orbit (01~64)Park a call in a system Park orbit (1~8, 01~32 or 01~64). Park *04 + orbit (1~64) #7Use Personal Speed dialing.Speed Dialing- #8Set up an Unsupervised Confer- ence. Tandem Trunking (Unsuper- vised Conference) - #9 + 001~084Place a call over a specific trunk.Central Office Calls, Placing *01 + trunk (001~084) 0 (Off-Hook)Leave a Message Waiting at a co-worker’s busy or unanswered extension. Message Waiting35 1 (Off-Hook)Change the signaling mode of your outgoing Intercom call. Handsfree Answerback/Forced Intercom Ringing - 4 (On-Hook)Listen to the General Message.Voice Response System (VRS) - 6 (On-Hook)Check an extension number.Voice Response System (VRS) - 8 (On-Hook)Listen for the time.Voice Response System (VRS) - 9Place a call using ARS or Trunk Group Routing. Automatic Route Selection Trunk Group Routing *02 600 + code + 0Use Dial Block.Toll Restriction, Dial Block- 601 + code + 0Aa a supervisor use Dial Block.Toll Restriction, Dial Block- 602 + Group number (01~32) Set Automatic Transfer Setup for each extension group. Transfer- 603 + Group number (01~32) Cancel Automatic Transfer Set- up. Transfer- 604 + Group number (01~32) + mode + ex- tension Set the destination for Automatic Transfer Setup for each exten- sion group. Transfer- 605 + Group number (01~32) Set Delayed Transfer for each extension group. Transfer- 606 + Group number (01~32) Cancel Delayed Transfer.Transfer- 607 + Group number (01~32) Set up DND for each extension group. Transfer- 608 + Group number (01~32) Cancel DND for each extension group. Transfer- 611Use a SLT to listen the General Message. Voice Response System (VRS) - 612 + 3 to erase, 5 to listen or 7 to record Record, listen to or erase the General Message. Voice Response System (VRS) - 616 + 3 to erase, 5 to listen or 7 to record Record, listen to or erase a VRS Message. Voice Response System (VRS) - 618Use Night Mode Switch for other group. Night Answer
1 Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle Speaker key first). *9Use Common Cancel Service Code. TBD- 621Print the SMDR Extension Accu- mulated printout. Station Message Detail Re- cording (SMDR) - 622Print the SMDR Group Accumu- lated printout. Station Message Detail Re- cording (SMDR) - 623Print the SMDR Account Code Accumulated printout. Station Message Detail Re- cording (SMDR) - 782Transfer a call to the VRS This can also be used for routing ANI/ DNIS to the VRS. Transfer- 627Enable DND at a room tele- phone. Hotel/Motel (Do Not Disturb) - 628Cancel DND at a room tele- phone. Hotel/Motel (Do Not Disturb) - 629Enable DND for another room telephone. Hotel/Motel (Do Not Disturb) - 630Cancel DND at another room tel- ephone. Hotel/Motel (Wake Up Call) - 631Set up a Wake Up call for your own room telephone. Hotel/Motel (Wake Up Call) - 632Cancel a Wake Up Call for your room telephone. Hotel/Motel (Wake Up Call) - 633Set a Wake Up Call for another guest room telephone. Hotel/Motel (Wake Up Call) - 634Cancel a Wake Up Call for an- other guest room telephone. Hotel/Motel (Wake Up Call) - 635Enable Room to Room Call Re- striction for a guest room tele- phone. Hotel/Motel (Room to Room Call Restric- tion) - 636Disable Room to Room Call Re- striction for a guest room tele- phone. Hotel/Motel (Room to Room Call Restric- tion) - 637Change a room telephone Toll Restriction (When Checked In) level. Hotel/Motel (Toll Restriction When Checked In) - 638Set a room as checked in.Hotel/Motel (Room Status) - 639Set a room as checked out.Hotel/Motel (Room Status) - 640Change room status for own ex- tension Hotel/Motel (Room Status) - 641Set a room status from another telephone. Hotel/Motel (Room Status) - 642Request a Room Status Print- out. Hotel/Motel (Room Status Printouts) - 645 + trunk # + 1 (block) 645 + trunk # + 0 (enable) Block/busy out outbound usage on a trunk with Trunk Port Disa- ble. Central Office Calls, Placing- 650 + 0 (install) or 1 (remove) Log in (0) or log out (1) for your Department Calling Group. Department Calling
Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle Speaker key first). 654Enable Conversation Record at a SLT. Voice Mail- 655Log out of or in to an ACD Group from a single line tele- phone. Automatic Call Distribution (ACD) -(V1.5 Added) 656Activate Work Time from a SLT.Automatic Call Distribution (ACD) *17(V1.5 Added) 657Cancel Work Time from a SLT.Automatic Call Distribution (ACD) *17(V1.5 Added) 658Activate Rest Mode from a SLT.Automatic Call Distribution (ACD) *13(V1.5 Added) 659Cancel Rest Mode from a SLT.Automatic Call Distribution (ACD) *13(V1.5 Added) Hookflash + 160ACD Record for a SLT.Automatic Call Distribution (ACD) -(V1.5 Added) 667Log an agent into their ACD Group. Automatic Call Distribution (ACD) -(V1.5 Added) 668Log an agent out of their ACD Group. Automatic Call Distribution (ACD) -(V1.5 Added) 669Are a supervisor assigning an agent into another ACD Group or changing an agent’s status. Automatic Call Distribution (ACD) -(V1.5 Added) 670 + ACD GroupChange your ACD Group as- signment. Automatic Call Distribution (ACD) -(V1.5 Added) 663 + 6-digit code + line + telephone num- ber Override Toll Restriction.Toll Restriction- 672 + Line number (001~084) Answer a call on a specific trunk.Central Office Calls, Answering Hold - 675Monitor a room telephone.Hotel/Motel (Room Monitor) - 677Change the COS of another ex- tension. Must be allowed in PRG 20-13-28. Class of Service- 678 + 0~9Change the language of a dis- play telephone. Alphanumeric Display / Mainte- nance - 679 + 1 (set) or 0 (cancel) Change the ability for a second call with DID/DISA/DIL. Central Office Calls, Answering- 689Transfer a Wireless DECT (SIP) call when out of range. Wireless DECT (SIP)- 700 + extension # + enter name + Hold Program extension names.Name Storing55 701 + zone (1~9 or 01~32) 701 + zone (0 or 00) Make an Internal Zone Page. Make an All Call Internal Page. Paging, Internal21 + zone 22 702 + Door Box (1~6)Place a call to a Door Box.Door Box- 703 + zone (1~3) 703 + zone (0) Make an External Zone page. Make an External All Call page. External Paging19 + zone 20 704 + trunk group (1~25) Place an outside call over a trunk group. Central Office Calls, Placing *02 + group 707Override Do Not Disturb or Call Forwarding. Call Forwarding Do Not Disturb37
1 Except where indicated, dial Service Code from Intercom dial tone (e.g., press idle Speaker key first). 708Step through a Department Group. Department Step Calling36 709Send a Call Waiting tone to a busy extension. Call Waiting33 710Break into another extension call. Barge-In- 711 + 1 (ICM) or 2 (TRK) + tone (1~8) Listen to the incoming ring choices. Selectable Ring Tones- 712Change the signal type for call- ing an extension. Intercom- 715Save a number (from SLT) or di- al a saved number Save Number Dialed30 718 + 1 718 + 2 718 + 3 718 + 4 718 + 5 718 + 6 718 + 7 718 + 8 Activate Day 1 Mode. Activate Night 1 Mode. Activate Midnight 1 Mode. Activate Rest 1 Mode. Activate Day 2 Mode. Activate Night 2 Mode. Activate Midnight 2 Mode. Activate Rest 2 Mode. Night Service09 + 1 09 + 2 09 + 3 09 + 4 09 + 5 09 + 6 09 + 7 09 + 8 720 + 1 (ICM) or 2 (TRK) + tone (1~8) Change your extension incoming ring tones. Selectable Ring Tones- 721Enable Handsfree Answerback for incoming Intercom calls. Handsfree Answerback/Forced Intercom Ringing - 722Call off-premise with a Door Box. Call Forwarding, Off-Premise Door Box 54 723Enable Forced Ringing for in- coming Intercom calls. Handsfree Answerback/Forced Intercom ringing - 724Enable/disable Dial Pad Confir- mation Tone. Dialing Pad Confirmation tone- No SettingTurn Background Music on and off. Background Music04 727 + 1 or 2 + time, or Check, set or cancel an alarm.Alarm- 727 + 1 or 2 + 9999 to cancel 728 + hour + minutesSet the system Time.Time and Date Clock/Calendar Display - 729Check or change ring volume.Volume Control- 730Use Remote maintenance.-- 732Place a call on Group Hold.Hold- 747 + 0 (Cancel) 1 (Trk calls) 2 (Paging, ICM, Call Forward and transfers) 3 (All calls) 4 (Call Forwards) Activate Do Not Disturb.Do Not Disturb- 749Place a call on Exclusive Hold at a SLT. Hold- 750Camp On to an extension when calling into the system through the VRS. Voice Response System (VRS) 35
751 + key + codeChange the function of a pro- grammable key using 751 serv- ice code. Programmable Function Keys- 752 + key + codeChange the function of a pro- grammable key using 752 serv- ice code. One-TouchSerial Operation- 753 + bin + number + Hold + Name + Hold to store Store Common Abbreviated Di- aling numbers. Abbreviated Dialing- 754 + bin + number + Hold + Name + Hold to store Store Group Abbreviated Dialing numbers. Abbreviated Dialing- 755 + One Touch key + code Program a One-Touch Key or Personal Speed Dial. One-Touch Dialing- 756Answer a call ringing a tele- phone in your pickup group (ex- cept Ring Group calls). Group Call Pickup- 757Park a call or pick up a parked call at an extension. Park- 759Retrieve a call from Exclusive Hold at a SLT. Hold- 760Use DID ACD Access Code.Automatic Call Distribution (ACD) -(V1.5 Added) 762Pick up a call from Group Hold.Hold- 763Join a Meet Me Conference or Meet Me Page on an Internal Paging Zone (if your extension is in the group called). Meet Me Conference Meet Me Paging 23 or 32 764 + zone paged (0~32) Join a Meet Me Conference or Meet Me Page if your extension is not in the group paged. Meet Me Paging23 or 32 765 + zone (0~3)Join a Meet Me Conference or Meet Me Page on an External Paging Zone. Meet Me Conference Meet Me Paging 23 or 32 768 + pickup group (1~8 or 1~9 or 01~64) Answer a call ringing a tele- phone in another pickup group (except Ring Group calls). Group Call Pickup26 + group 769Answer a call ringing a tele- phone in another pickup group if you do not know the group num- ber (except Ring Group Calls). Group Call Pickup25 770Cancel a Callback request.Callback- 771 + extCancel Messages Waiting you left at a specific extension. Message Waiting- 773Cancel all Messages Waiting you have left at other exten- sions. Message Waiting- 775 + pswd (0000) + place outside call Temporarily override anexten- sion Toll Restriction. Toll Restriction Override- 776Clear number saved by Last Number Redial. Last Number Redial- No Setting + 00 (no tone), 01(general) or 02 (holiday) Change the Music on Hold Tone. Music on Hold
The Remote Conference feature enhances the Conference feature by allowing outside parties to dial a Remote Conference pilot number and a Conference Group number to connect to a Conference call. The conference circuits on the CPU are used to join each party to the conference. A maximum of 16 conference participants is possible for one Conference. However, the conference call cannot be split over the CPU's conference blocks. This could limit the number of participants if other conference circuits are in use.
A maximum of 4 simultaneous Remote Conference calls is possible. The conference call is password protected so that any user joining the conference would be required to enter a password before being connected.
•One terminal or trunk needs one conference channel to participate in the conference.
•The conference call cannot be split over the CPU's two conference blocks, limiting the number of conference participants to 16.
1. Establish an intercom or trunk call.
2. Press the Conf Softkey or the Conference key (Service Code 751:07).
3. Dial the extension you want to add.
Access an outside call.
Note: To get the outside call, you can either press a Line key or dial a trunk/trunk group access code.
4. When the called party answers, press the Conference key twice.
Note: If you cannot add additional parties to your conference, you have exceeded the system’s Conference limit.
5. Repeat steps 2~4 above to add more parties.
CALL PARK – SYSTEM
To Park a call in a system orbit:
Note: You can Park intercom or trunk calls.
1. Press the Park key (Service Code 752: *04 + orbit). Note: The Park key LED lights.
2. Use Paging to announce the call.
3. Press the Speaker key to hang up.
Note: If not picked up, the call will recall you.
1. Press the Transfer key.
2. Dial #6 and the Park orbit (01~64).
Note: If you hear a busy tone, the orbit is busy. Try another orbit.
3. Use Paging to announce the call.
4. Press the Speaker key to hang up.
Note: If not picked up, the call will recall you.
IPK II introduces three different methods for programming. The first is via the handset, the second is by PCPro (SAT) and third by WebPro.
PCPro is a Microsoft Windows™ based application. It stems from the SAT application in IPK. It allows the technician/system administrator to download a database from the KTS, make changes, and then upload.
New to IPK II is WebPro. This application is a web server running on the CPU card of the KTS. No special installation program is required. A user programs the KTS using their standard web browser.
Call Forward to a Mailbox An extension user can forward calls to their mailbox. Voice Mail
Call Routing Mailbox The mailbox associated with an AnswerTable that specifies which dialing options (Dial ActionTable) and announcements are available to Automated Attendant callers.
Caller ID A telephone company service that provides a caller's number and optional name. The telephone system can pass this information to InMail to enable
Caller ID with Return Call. System
Caller ID with Return Call See Make Call and Time and Date Stamp. Voice Mail
Calling (Logging On to) a
Mailbox See Log On to Voice Mail. Voice Mail
Calling the Automated
Attendant Automated Attendant callers can use various InMail features and then return to Attendant
the Automated Attendant for additional dialing options. Automated
Cascade Message Notification
If an extension user receives a new message in their mailbox, Cascading Message Notification calls them, at up to five preset destinations, to let them
know a new voice mail message has arrived. Voice Mail
Day, Night, and Holiday
Greetings See Flexible Answering Schedules. Automated
Attendant Deleting a Message See Message Delete. Voice Mail
Deleting Mailbox Security
Code See Mailbox Security Code Delete. Maintenance
Dial Action Table Defines the dialing options for a Call Routing Mailbox chosen by the active AnswerTable, which in turn provides those dialing options to Automated Atten- dant callers.
Directory Dialing Directory Dialing allows an Automated Attendant caller to reach an extension
by dialing the first few letters in the extension user's name. Automated
Distribution List A Distribution List shows extensions that receive a message you record and send to a single Distribution Mailbox. Any message left in the Distribution
Mailbox is automatically sent to all the mailboxes in the list. Voice Mail
Email Notification automatically sends an email notification when a Subscriber Mailbox receives a new message. The email can optionally include the recorded message as a .wav file attachment.To hear the message, the email recipient double-clicks the .wav attachment to have the message play in their .wav player (such as Windows Media Player).
Erasing All Messages Lets the System Administrator delete mailbox messages system-wide. Maintenance Exiting a Mailbox An extension user can exit their mailbox by dialing a code or by hanging up. Voice Mail
Fax Detection The Automated Attendant can detect incoming fax calls and transfer them to a
fax machine. System
Find-Me Follow-Me Find-Me Follow-Me helps an Automated Attendant caller locate an extension
user who is not at their desk. Automated
Attendant ments and dialing options, depending on the time of day and day of week. Automated
Schedules The Automated Attendant can answer outside calls with different announce-
Flexible Call Routing
The Automated Attendant can provide outside callers with a wide variety of dialing (routing) options. There are 3 components to Flexible Call Routing. See AnswerTable.
See Call Routing Mailbox. See Dial ActionTable.
Numbering Plan If the telephone system extension numbers are customized, the InMail mailbox
numbers can be customized to match. System Transfer A Subscriber Mailbox can optionally convert Automated Attendant Screened
Transfers to Unscreened Transfers. Automated
Forwarding Calls toa
Mailbox See Call Forward to a Mailbox. Voice Mail
Getting RecordedHelp If an extension user dials an incorrect code or forgets what to dial while in their
mailbox, they can request help from the InMail voice prompts. Voice Mail
Go to a Mailbox An Automated Attendant caller can dial a digit and route directly to a mailbox. Automated Attendant
Account Code Forced/Verified/Unverified
Account Codes are user-dialed codes that help the system administrator categorize and/or restrict trunk calls. The system has two types of Forced Account Codes:
•Forced Account Codes (Unverified)
Forced Account Codes require an extension user to enter an Account Code every time they place a trunk call. If the user does not enter the code, the system prevents the call. As with Account Codes, A the extension user can elect to enter an Account Code for an incoming call. However, the system does not require it.
Once set up in system programming, you can enable Forced Account Codes on a trunk-by-trunk basis. In addition, Forced Account Codes can apply to all outside calls or just long distance calls. Forced Account Codes for Toll Calls restricts calls according to the following chart:
Table 1-2 Forced Account Codes
Number of Digits DialedIf first digit is not 1If first digit is 1 1~3 Not allowedNot allowed 4~7 Allowed - does not require Account Code Allowed - requires Account Code More than 7 Allowed - requires Account CodeAllowed - requires Account Code 800 and 888 Allowed - requires Account CodeAllowed - does not require Account Code 011 (International) Allowed - requires Account CodeN/A 911 Allowed - does not require Account Code N/A
•Verified Account Codes
With Verified Account Codes, the system compares the Account Code the user dials to a list of up to 800 pre-programmed codes. If the Account Code is in the list, the call goes through. If the code dialed is not in the list, the system prevents the call. Verified Account Codes can have 3~16 digits using the characters 0~9 and #. During programming, you can use “wild cards” to streamline entering codes into system memory. For example, the entry 123@ lets users dial Verified Account Codes from 1230 through 1239.
To prevent Account Code abuse, the system can notify the operator each time an Account Code violation occurs (PRG 20-13-20). This can happen if the user fails to enter an Account Code (if Forced) or enters a Verified Account Code that is not in the list. The notification is an automatic Intercom call to the attendant and a RESTRICT message in the operator display.
Account Codes for Incoming Calls
The system allows extension users to enter Account Codes for incoming calls. When this option is enabled, a user can dial * while on an incoming call, enter an Account Code, and then dial * to return to their caller. If the option is disabled, any digits the user dials after answering an incoming call outdial on the connected trun
Volume, Brightness, and Contrast Controls
Easily adjust the volume of ringing, Paging, and other features.
DSX | Features | 635
A keyset user can press Volume Up and Volume Down to interactively adjust the volume of the following features while they are active:
• Intercom handset calls
• Intercom Handsfree calls
• Outside handset calls
• Outside Handsfree calls
• Paging receive volume
• Background Music
• Off-Hook Ringing
There are nine steps in the Volume Control adjustment range. This makes it easier for the keyset user to set up just the right volume levels. The settings a user makes are retained after a system reset or power-down.
Volume Control Presets
The volume control presets allow the keyset user to preset the default volume for Ringing, Off-Hook Ringing, and incoming Page announcements while their telephone is idle. Presets for the remaining volume controls are not required since the user can easily adjust those volumes while idle. For example, to adjust the volume of Background Music, just press HOLD to active BGM and then adjust the volume.
Display Brightness and Contrast Control
While a keyset is idle, pressing Volume Up or Volume Down adjusts the contrast of the display. There are eight user-selectable contrast control values. The value a user sets is “remembered” by the system and automatically restored in the event of a power down or system reset.
Display Brightness and Contrast Control Presets
The brightness and contrast control presets let the keyset user preset the default active brightness, idle brightness, and contrast for their keyset display. The brightness presets are not available to a 24-button key- set since it doesn’t offer a backlit display.
. SLT 7.1 BROKER CALL
Broker Call allows an SLT user to engage in two (2) calls, alternating between the two parties, so that the conversation with each party is private.
There are two types of Broker Call, Transfer and Camped On. Transfer Broker Call: 2nd Call is originated by SLT user. Camped On Broker Call: 2nd Call is delivered to the SLT through a Camp-On.
To activate a Transfer Broker Call
1. Make or receive an intercom or external call.
2. Momentarily press the hook-switch, intercom dial tone received and active call is placed in Exclusive hold state.
3. Place second call.
4. To alternate between calls momentarily press the hook-switch.
To activate a Camp-On Broker Call
1. Make or receive an intercom or external call.
2. Receive a Call Waiting/Camp-On tone.
3. Momentarily press the hook-Switch, intercom dial tone received and the active call is placed on Exclusive Hold.
4. Dial the Camp-On Answer feature code ‘600’, camped on call is connected
To alternate between the calls
1. Momentarily press the hook-switch.
2. Dial the Camp-On Answer feature code ‘600’.
1. After a hook-switch flash, if the call results in an error, busy, no answer or an abnormal state, the SLT user may momentarily press hook-switch to retrieve the held call.
2. During a Transfer Broker Call, if the SLT user goes on-hook, the Broker Call parties are connected completing a Call Transfer.
3. During a Transfer Broker Call, if the active caller disconnects from the SLT user, the held party, if another station, is connected to the SLT. If the held party is an CO/IP call, the SLT user receives error tone and may go on-hook to receive recall and retrieve the held call
4. During a Camp-On Broker Call, if the SLT user goes on-hook, the active call is disconnected and the held call recalls to the SLT.
Analog Communications Interface (ACI)
The Analog Communications Interface (ACI) feature uses analog ports (with associated relays) for Music on Hold, External Paging, and Back Ground Music (BGM).
External Paging, External MOH and BGM
Each 084M-B1 units have 2 Audio In and 1 Audio Out jack on board. 2 Audio In jacks are used for A BGM (J431: BGM) or External MOH (J421: MOH), and 1 Audio Out jack is for External Paging (J411: PAGE). A system can have 1 BGM or MOH source. The BGM or MOH source is selected in PRG 10-60-01.
When configuring a 3 KSU system, a maximum of 3 External Paging can be used by using Audio Out jack at 084M-B1 unit.
1 KSU has 2 relay ports (J7: RY1/2) on 084M-B1 unit. The System can have a maximum of 6 relay ports.
These relays can be used for External MOH, BGM resource, External Speaker, or Door Phone control