Howler Tone Service
Howler Tone Service provides a Howler Tone when a station remains off-hook after a call is completed or when a station is off-hook and digits are not dialed in a programmed time.
Howler tone is generated 30 seconds after a call is disconnected and the telephone is left off-hook or the telephone is left off-hook without dialing.
Howler Tone Service
Licenses are used to activate certain features and applications for the SL1100. The SL1100 system provides the following licenses:
• IP Trunk - Additional SIP Trunk Port License (Initially 4 Ports bundled)
• IP Extension (STD-SIP) - Standard SIP Terminal License
• Mobile Extension - Additional Mobile Extension Port License (Initially 4 Ports bundled)
System Feature License
• Hotel/Motel - This licenses the system to run the Hotel/Motel feature.
• Encryption (VoIP) - Encryption License for Multiline IP Terminal
• 32 Channel VOIP - Addtional 16 Channel VOIP DSP License
• InACD - This license the system to run the Automatic Call Distribution feature. (V1.5 or higher)
• SL Net - This license the number of remote system that can be connected to the main system. (V1.5 or higher)
Voice Mail (Embedded)
• InMail Channel - Additional InMail Channel License
• InMail Advance - InMail Advanced Features License
- E-Mail Notification
- Cascading message notification
- Password option
• Softphone - This licenses the number of Desktop Applications that can be used for Softphone.
• Desktop Client - This licenses the number of Desktop Applications that can be run.
60 Day Free License
The 60 Day Free License comes with the CPU. It allows for all the features to be active for 60 days. The count down starts on the first power on and ends at midnight of the 60th day.
• By default, the 60 Day Free License is set to disabled. The 60 day count down starts when the system is initially powered on and continues if the 60 Day Free License is disabled or enabled.
• The CPU works for 1440 hours from the first time powered on.
• The clock counts down only when the power supply in the KSU is ON - battery is not in effect.
• If the CPU is removed, or the system is powered OFF, the countdown stops.
• Every time the clock is changed, the CPU free license (60 days) loses one hour.
• While the free license is active the user can increase the port size of the system to maximum by
Multiple Trunk Types
The SL1100 supports many different Trunks in the system (DID, Loop Start, ISDN PRI). The system supports up to 84 trunks using expanded KSUs.
Refer to the Direct Inward Dialing (DID) on page 1-257 feature for related information. Loop Start Trunks
Loop Start Trunks can be connected to the SL1100 system. Loop Start is assigned per trunk at the associated unit.
Refer to the ISDN Compatibility on page 1-564 feature for related information. T1-E1 Trunks
The T1/PRI/E1 Interface gives the system T1/E1 trunking ability. This unit uses a single universal slot and provides up to 24/30 trunk circuits. In additional to providing digital-quality trunking, the T1/PRI Interface allows you to have maximum trunking ability with fewer units. This in turn makes more universal slots available for other functions.
Park places a call in a waiting state (called a Park Orbit) so that an extension user may pick it up. There are two types of Park: System and Personal. Use System Park when you want to have the call wait in a system orbit. Personal Park allows a user to Park a call at their extension so a co-worker can pick it up. After parking a call in orbit, a user can Page the person receiving the call and hang up. The paged party dials a code or presses a programmed Park key to pick up the call. With Park, it is not necessary to locate a person to handle their calls. A call parked for too long recalls the extension that initially parked it, however the call remains in the park orbit until it is answered. There are 64 Park Orbits (1~64) available for use.
An extension Class of Service determines whether it uses the normal Park Orbit Recall time or the Extended Park Orbit Recall time. The timers are set in system programming. When an extension with Extended Park Recall Class of Service option parks a call, it recalls after the Extended Park Orbit Recall time. When an extension with the Normal Park Orbit Recall Class of Service option parks a call, it recalls after the normal Park Orbit Recall time, however the call remains in the park orbit until it is answered.
Programmable Function Key and Service Code Available for Personal Park
The Personal Park feature is enhanced by using a Programmable Function Key or service code (3- digit or 1-digit) to place a call in Personal Park. This option is available for Multiline Terminals and single line sets and can be used for analog or ISDN trunks.
Hotel/Motel - Room Status Printout
Use the Room Status Printout to get detailed, up-to-the-minute printouts that show the status of all your rooms. Use the Room Status Printout to get a concise overview of the status of guest rooms at a glance. The printout gives you up to the minute reports showing Check In Status, Room Call Restriction, Do Not Disturb, Message Waiting and Wake Up Calls. This feature requires a connection to the system using an IP port on the CPU. Five separate reports are available
Room Status List (Option 1)
The Room Status List shows the status of each room. This gives you an overview of all rooms in a single report. In the report below:
• Room Clean
Lists all the Checked In rooms (305, 311 and 315).
• Maid Required
Lists all the vacant rooms that need cleaning (309).
• Maid in Room
Lists the rooms in which house cleaning is currently working (317).
• Inspection Required
Lists the rooms that are Checked Out waiting to be cleaned up (313).
Distinctive Ringing, Tones and Flash
Version 3.0 or higher software provides; number of Tone pattern is increased to 8 from 4. After setting new system data (Tone Pattern 5-8), then downgrade from V3.0 to before V2.0 may cause no incoming ring issue.
Distinctive Ringing, Tones and Flash Patterns provide extension users with audible and visual call status signals. This lets users tell the type of calls by listening to the ringing/tones and watching the keys. It also helps users monitor the progress of their calls. In addition, Distinctive Ringing lets Multiline Terminal users customize their Intercom and trunk call ringing. This is helpful for users that work together closely. For example, if several co-workers set their Multiline Terminals to ring at different pitches, each co-worker can always tell which calls are for them. You can also customize the tones the system uses for splash tone, confirmation tone, trunk ring tone, Intercom ring tone and Alarm ring tone. Refer to the chart below and the SL1100 Programming Manual for more details.
Class of Service
Class of Service (COS) sets various features and dialing options (called items) for extensions. The system allows any number of extensions to share the same Class of Service. An extension can have a different Class of Service for each of the Night Service modes. This lets you program a different set of dialing options for daytime operation, nighttime operation and even during lunch breaks. An extension Class of Service can be changed in system programming or via a Service Code (normally 677). There are 15 available Classes of Service.
• Before assigning a new COS, make sure the new COS matches the old COS or you may enable options, which the extension should not have or remove options, which it should have.
• An extension can have a different Class of Service for each Service mode. At default, the Mode names are assigned as follows:
- Mode 1 = No setting
- Mode 2 = Night
- Mode 3 = Midnight
- Mode 4 = Rest
- Mode 5 = Day2
- Mode 6 = Night2
- Mode 7 = Midnight2
- Mode 8 = Rest2
• If a user dials a number not programmed in ARS, PRG 26-01-03 determines if the system should route over the trunk group settings defined in PRG 21-02 or play an error tone.
• When using ARS Class of Service, with PRG 26-01-03 set to (1) "Play Warning Tone", any trunk pointed or transferred to a virtual that is Call Forward Off-Premise will not complete. For a virtual to Call Forward Off-Premise, PRG 26-01-03 must be set to "Route to trunk group" and the call will follow the trunk group settings of the trunk, assigned in PRG 21-03.
• When using ARS Class of Service, with PRG 26-01-03 set to (1) "Play Warning Tone" or transferred to a virtual that is Call Forward Off-Premise will always follow ARS Class 1 routing properties.
STATION INDIVIDUAL CALL ROUTING (ICR)
Station ICR is an extension of Call Forward where the user establishes a routing scenario. Each of the ten scenarios defines rules to route incoming calls based on Time, Day of week, Date and Caller ID to a destination defined by the User. Each scenario is assigned a priority of 0 to 9. When an incoming call is received at the station, the System will search the ICR scenarios entered by the User, then the call will routed according to the destination in the highest priority matching scenario.
Operation iPECS Phone To create a scenario:
1. Press the [PGM] button.
2. Dial 24, the ICR menu or log on to the Station Web portal.
3. Select the desired Scenario number (0 - 9).
4. Select the type of Caller ID (0 – 5): Type 0 – Station CID Type 1 - All Station Type 2 – CO CID
An industry standard headset can be connected to an iPECS Phone in place of or in addition to the handset. The station is then programmed for Headset operation.
In the Headset mode, pressing the [SPEAKER] button will send audio to the Headset instead of the speakerphone. In addition, when in the Headset mode, ring signals can be delivered to the speaker or the headset as defined in the system database.