CO lines

CO  lines An  ESI  Communications Server  can operate either  on  a station-by-station  basis as a  PBX or  as  a combined key/PBX  using standard loop-start  lines.  If  a  station has  line  keys  programmed,  the  user  accesses  the lines  by pressing  one  of  these  keys  or  by dialing  the  line group number  9  (or  8  or  71–76).  If  a  station does  not  have line keys  programmed,  the  user  always  accesses  CO  lines by dialing  9  (or  8  or  71–76).  Since the  system  handles call  transfer  and  auto  attendant  functions  efficiently,  operating  in  the PBX mode  provides  more  programmable feature keys  for  other  uses and  the opportunity  for  glare is  greatly  reduced.  Notes:  When  a  port  card  is  added  to  or  removed  from  the  system  —  i.e., thus  changing  the  number  and configuration  of  cards  in  the system  —  you must  reprogram the CO  lines.  However, if  a  port  card  is replaced by  the  same  type of  port  card  (e.g.,  when you replace a faulty  684 card  with  a new  684 card1), you don’t  have  to  reprogram the CO  lines. As  a  visual indication of  CO  line usage,  the phone’s  display will  show  on/off-hook  line status. All phone programmable keys  default  to  being unprogrammed (except  on extension 100,  where the first  key defaults  as a day/night  key).  Use  extension button mapping  (Function 35;  see page  G.36)  to  assign line keys  system-wide.  An  individual station’s  keys  can be reassigned using  either  PROGRAM  2  or  “radio-key programming”  at  that  station.

ACD wrap timer

System  timing parameters Function  151: Flash  hook duration This  sets  the  time  (in  seconds) that  a  flash  hook  will  be  sent  on  the  current  line  to  the  Telco  from  a  digital phone  set.  The  default  setting of  1.5  will cause  disconnect and  fresh  dial  tone  from  the  CO. Range: 0.2–2.0.  Default:  1.5. Function  152: Transfer  forward timer This  sets  the  number  of  times a  transferred or  DID1  call will ring  before  following  the  day/night routing  for the extension or  department. Range: 1–9  rings.  Default:  3. Function  153: Recall timers Function  1531: Exclusive hold  recall  timer This  is  the  amount  of  time, in  seconds,  that  a  call  will remain  on  exclusive  hold  before  recalling  to  the extension that  initiated the  exclusive hold.   Range: 5–960  seconds.  Default:  60. Function  1532: Hold  recall  timer This  is  the  amount  of  time, in  seconds,  that  a  call  will remain  on  hold  before  recalling  to  the  extension  that initiated  the  hold. Range: 5–960  seconds.  Default:  60. Function  1533: Hold  recall  timeout  timer This  is  the  number  of  times  a  station  will recall-ring  before  being  re-routed. Range: 2–40  rings.  Default:  6. Function  154:  ACD  timers Function  1541:  ACD  exit timer This  is  the  amount  of  time, in  seconds,  that  a  call  will remain  in  ACD  department  queues  before  following the department  reroute  (see Function  33,  page  G.23). Range: 5–600 seconds  (or  0  for  no  limit).  Default:  180. Function  1542:  ACD  wrap  timer This  is  the  maximum  amount of  time, in  seconds,  that  an  agent  can  remain  in  wrap  mode. If this  function  is turned  off,  agents cannot  place their  stations in  Wrap Mode  (see  the “ACD  agent operation”  chapter  in  the User’s  Guide). Range: 5–600  seconds  (0  for no  limit).  Default:  0 (no  limit). Function  1543:  ACD  hold  recall  timer This  is  the  amount  of  time, in  seconds,  that  a  call  will remain  on  hold  by  a  logged-in  ACD  agent  before recall.  (A  logged-out  user  will  follow the  Function  1532 timer  when  placing  someone on  hold.) Range: 5–960  seconds.  Default:  60.

CO line

This manual provides  information for completely programming  a  new  DX-80 system  from  scratch.  Comdial  also provides  you with  some  tools you can use to reduce your  programming time.   These tools include: •   a  series of worksheets for  you to plan your system structure,  and record the programming for future reference if  necessary.   For more details,  see Appendix A,  Worksheets. •   copying  a  base  CO line or  extension’s setups  to several  other  CO  line or extensions thereby eliminating the  need to program them individually,  and •  using one of four standard database programming templates provided  with the DX-80 on CD part number DX80UTILCD.   You can  choose the template that most  closely matches your  new customer’s  site  needs,  and then add  whatever custom  changes  you need to make.   This  approach saves you the time  of programming the entire system from scratch. For  more  information on these and  other aids  the DX-80  provides  to allow you to program  a  system efficiently,  see  Section 3.1,  Shortcuts to  Help  You  Work Faster. When  you  are programming  a  new system from  scratch, perform the following basic tasks: 1.  Set  up  the system  features. 2.  Set  up  the CO lines. 3.  Set  up  call handling. 4.  Set  up  the toll restrictions. 5.  Set  up  the UCD groups. 6.  Set  up  Voice Mail  (if applicable).

Voice Mail Groups Members

Voice Mail GroupsMembers (ports)Integration MethodVM message waitingVM control codes1 per Tenant (uses 1 UCD Group per VM system)24Digital (ICD Voice) and In-band (for other)#96 + station number to turn VM button LED on.#*96 + station number to turn VM button LED offDisconnect Digits: 8 digits max.Subscriber Calling via Intercom: 4 digits max.Transfers to VM : 4 digits max.Busy Forward: 4 digits max.No Answer Forward: 4 digits max.Direct Call Forward: 4 digits max.CO Line Recall: 4 digits max.CO Line Ringing: 4 digits max.UCD Overflow: 4 digits max.Record Digits for Voice Recorder function: 4 max.Delete Digits: 4 digits max.Suffix for transferred calls: 2 max.CO line loop current sensingInterrupt programmable from 50ms to 2500ms.Paging8 Internal Page Extension Groups1 External Page Port1 Internal All Call1 System (Internal/External) All CallSpeed Dialing1000 total bins, dynamically allocated.200 bins at default allocated for system-wide use.20 bins at default allocated for extension use (extensions 101-148 only) (50 possible per extension)16 digits maximum per bin.Last Number Redial16 digits per stationSave Number Redial16 digits per stationUser Saved Number (Memo Pad)20 digits per station

expencion console

60-Key  Expansion  Console,  B.3,  I.8,  I.9 60-Key  Second Expansion  Console,  B.3,  I.8,  I.9 Analog ports,  I.7 Battery.  See  Cautions Cabinets Expansion, F.2 Cautions, E.1 Battery, E.1 Fuse,  E.1 Power supply,  E.1 CO  lines Capacities.  See  System  capacities Connecting, I.5 Console,  B.3,  I.8, I.9 ESI  Cordless  Handsets.  See  Phones ESI  Presence Management,  D.1 Expansion Cabinet,  F.2 Expansion Console,  B.3,  I.8, I.9 Fuse.  See  Cautions Grounding, F.2,  I.1,  I.3 Hardware  installation,  E.2–F.15 LED functions,  F.15, G.6,  H.6 Main  board,  A.2 Memory  Module, A.3 Installation  or  replacement,  F.5–F.8,  G.5,  H.5 Mirrored Memory  Module  (M3), A.3 Installation, F.9–F.13 MOH,  I.3 NSP  (Network  Services  Processor),  A.7 Overlays,  B.4 Paging, I.4 Phones Digital  Feature  Phones,  B.1 ESI  Cordless  Handsets,  B.2,  B.3 IP  Phones,  B.2 VIP  Softphone,  B.4 Port  cards Capacities, A.4 Charts, I.13–I.20 Installation, G.3–G.4,  G.3–G.4 Installation, F.2 Port  card  adapter,  F.3 Power,  I.1 Power  Distribution Shelf,  A.3 Power supply.  See  Cautions Transformers, wall-mount,  A.3 PRI, I.5 Regulatory  information  (U.S. and Canada),  E.2 Ringer  equivalence number  (REN),  E.2 Serial  ports,  I.3 Site location,  F.1 SMDR, I.3 System  capacities,  D.1 T1, I.5 UPS (uninterruptible  power  supply),  I.1 VIP  Softphone.  See  Phones


Use this option to enable or disable themailbox. An extension mailbox is not ac-cessible when it is disabled (even thoughits stored messages and configuration areretained in memory.) If disabled, a userpressing Message initiates a remote logonand is asked to enter their mailbox num-ber. A voice prompt then announces: “Thatmailbox does not exist.”To make programming easier, considerassociating a mailbox number with a sta-tion port. For example, mailbox 1 couldcorrespond to port 1, which in turn corre-sponds to extension 101.Mailbox 1 ~ 64 :1Mailbox 65 ~ : 002Mailbox NumberUp to eight digitsUse this option to select the extensionnumber associated with the mailbox youare programming. Normally, mailbox 1should use Mailbox Number 101, mailbox2 should use Mailbox Number 201, 101etc.To make programming easier, considerassociating a mailbox number with a sta-tion port. For example, mailbox 1 couldcorrespond to port 1, which in turn corre-sponds to extension 101.Mailbox 1 = 101Mailbox 2 ~ 64 =102 ~ 164Mailbox 65 ~ =No Setting03Number of Messages0 ~ 99 messagesTo conserve storagespace, enter 0 for all un-used mailboxes.Use this option to set the maximum num-ber of messages that can be left in theSubscriber Mailbox. If a caller tries toleave a message after this limit is reached,they hear : “That mailbox is full.” InMailthen hangs up.Mailbox 1 = 99Mailbox 2 ~ = 2004Message PlaybackOrder0 (FIFO = first-in/ first-out, or oldest messagesfirst).1 (LIFO = last-in/ first-out, or newest messagesfirst)Use this option to set the Subscriber Mail-box message playback order. When a sub-scriber listens to their messages, InMailcan play the oldest messages first (first-in/first-out, or FIFO), or the newest messag-es first (last-in/first-out, or LIFO).

Call Screening

Enable/disable the ability to processthe Call Screening commands (1 +extension number) sent from theVoice Mail. You should normally en-able this option to allow for VoiceMail Call Screening. Disable this op-tion if your system has been modi-fied so that extensions begin withthe digit 1(e.g., 101, 102, etc.). Alsosee the “Flexible System Number-ing” feature.045-01-1104Park and Page0 = Off1 = OnEnable/disable the system ability toprocess the Voice Mail Park andPage (*) commands. You shouldnormally enable this option.145-01-1205Message Wait0 = Off1 = OnEnable/disable the system ability toprocess the Voice Mail MessageWait (#) commands. You shouldnormally enable this option. If ena-bled, be sure that the programmedMessage Notification strings don’tcontain the code for trunk access.145-01-1306Record AlertTone IntervalTime0 ~ 64800 secondsThis time sets the interval betweenVoice Mail Conversation Recordalerts.30 07CentralizedVoice mail PilotNo. (V1.5 Added)Dial (Up to 8 digits)Assign this number the same as theextension number or pilot number.No Setting 08CentralizedVoice Mail De-partment GroupNumber (V1.5Added)0 ~ 320 = No Voice Mail As-signedAssign which Extension (Depart-ment) Group Number is used as theCentralized Voice Mail group.0 09CentralizedVoice Mail mas-ter Name (V1.5Added)Up to 12 charactersAssign the Centralized Voice MailMaster Name.

Install the Repeater

Repeater  installation  notes To  achieve  optimum  operation  from  your  ESI  Cordless  Handset  II Repeater: •  Place  the  Repeater  at  least  six feet  off  the ground so it  has a clear  line-of-sight. •  Make sure  the Repeater  has  good  reception from  the  base  station (or  Repeater  to  which it  is   daisy-chained). •  Make sure  the Repeater  location  is  close to  a  standard 120  VAC power  outlet. •  Never install  electrical  cords across  traffic  areas  where they  can cause a tripping  hazard  (additionally, such cords,  if  damaged,  may create  fire  or  electrical  hazards). •  Allow  at  least  35  feet  between Repeaters. If you  install Repeaters  across  multiple  floors, be  sure  to  allow  35 feet  vertically, too. •  Install  the Repeater  away from  sources of  electrical  interference.  Examples include  audio systems, office equipment,  and microwave ovens. •  Install  the Repeater  away from  heat  sources  and  direct  sunlight. •  Install  the Repeater  away from  items that  can interfere with  radio signals.  Examples  include  metal doors,  thick walls,  niches,  and cupboards. In case of trouble If  you have  followed  the  guidelines  described herein  and  still  encounter  problems with  ESI  Cordless  Handsets, please  call  ESI  Technical  Support  at  800 491-3609  or  e-mail to  When  contacting ESI  Technical  Support,  be  sure  to  have  as  much  of  the following site  and  usage  information as  possible: •  Square footage  of  the  building. •  Layout  of  building/offices,  and locations  of  base  stations  and repeaters.  This  can  be  a  hand-drawn diagram  with  locations  of  base  stations (you  can fax it  to  ESI  at  972 422-9705; be  sure  to  indicate  that  it goes to  Technical  Support).  The  objective is  to  give the  ESI  technician  an idea  of  the site’s  layout. •  Number of  Cordless  Handsets,  whether  they  are  Cordless  Handsets  II  or  original  Cordless  Handsets,  and how  many  are  of  each type (digital,  Local  IP,  or  Remote  IP). •  How the troublesome Cordless  Handset  is  being  used.  For  example,  is  it  used  by  a  supervisor  who travels the  entire area  of  the  building many times per  day,  or  by an  administrative  assistant  to  go  a  short  distance from  an  office  to  a  copy  room? •  Where the problem  occurs  —  e.g.,  if  a  Cordless Handset  cuts  in  and out  when used  in  a certain area  of the building.