Call Transfer, Station

Description

CO/IP calls can be transferred to other stations in the iPECS system. Calls can be transferred announcing the call (screened) or without an announcement (unscreened).

When a call is transferred, the Transfer Recall Timer is initiated. If the timer expires before the call is answered, the Hold Recall process is initiated.

Operation iPECS Phone While on a CO/IP call, Screened Call Transfer

1. Press [TRANS].

2. Dial the station to receive the transfer.

3. At answer or splash tone, announce the call.

4. Hang-up to complete the transfer.

Or, 1. Press the {DSS/BLF} button for the desired station.

IPECS INTERCOM TRANSFER
Description
Users can transfer an active Intercom call to other stations in the iPECS system. Intercom calls can be transferred after announcing the call (screened) or without announcing the call (unscreened).
The Intercom station is placed on Exclusive Hold. The Transfer Recall Timer is initiated and, if this timer expires before the Intercom call is answered, the call will recall the transferring station until answered or abandoned.
Operation iPECS Phone To perform an Screened ICM transfer, while on an ICM call
1. Press [TRANS] button.
2. Dial the station to receive call.
3. At answer or Splash tone, announce call.
4. Hang-up, return to idle. Or,
1. Press {DSS/BLF} button for the desired station.
2. At answer or Splash tone, announce call.
3. Hang-up, return to idle.
While on a Intercom call, Unscreened call transfer
1. Press [TRANS] button.
2. Dial Station to receive call.
3. Hang-up, return to idle. Or,
1. Press {DSS/BLF} button for the desired station.
3-7
2. Hang-up, return to idle

LG-Ericsson

To Pick-up a call ringing at another station
1. Lift the handset or press [SPEAKER].
2. Dial ‘7’, the Directed Call Pick-up feature code.
3. Dial the ringing station’s intercom number. Or,
1. Lift the handset or press [SPEAKER].
2. Press the {DIRECTED CALL PICK-UP} button.
3. Dial the ringing station’s intercom number.
SLT
To Pick-up a call ringing at another station
1. Lift the handset
2. Dial ‘7’, the Directed Call Pick-up code.
3. Dial the ringing station’s number

Telephone systems

Configuration Settings This following sections detail the various configuration settings provided for different entry Time Profile Used to control when various IP Office functions are active. • Firewall Profile Use to control the types of data traffic that can cross into or out of the IP Office. • IP Route These entries are used to determine where data traffic on the IP Office LAN and WAN interfaces should be routed. • Least Cost Routing On pre-4.0 IP Office systems LCR is used to rerouted or block outgoing external calls. For IP Office 4.0+ this has been replace by ARS. • Account Code Used for call logging and to control the dialing of certain numbers. • License License keys are used to enable IP Office features and applications. • Tunnel Used to created IPSec and L2TP data tunnels. • Logical LAN Used to allow two subnets to be run and routed on the same physical LAN. • Wireless Used to provide wireless services on the Small Office Edition. • Auto Attendant Used when an Embedded Voicemail card is installed on a Small Office Edition, IP406 V2 or IP500 systems. • User Rights Provide templates to control which settings users can change. • ARS Automatic Route Selection is used by IP Office 4.0+ to control outgoing external calls. It replaces Least Cost Routes. • Authorization Codes Authorization codes are similar to account codes. However, unlike account codes which are useable by any user, each authorization code is only useable by a specific user or users associated with a specific set of user rights. • E911 System Available of US systems to support E911 services.ypes within the IP Office configuration. Depending on the type and locale of the IP Office some settings and tabs may be hidden as they are not applicable. Other settings may be grayed out. This indicates that the setting is either for information only or that another setting needs to be enabled first. The different entry types are: • BOOTP Manager settings for the support of IP Office systems requesting software. • Operator Manager settings for the editing of configuration settings from pre-3.2 IP Office systems. • System Overall settings for the data and telephony operation of the IP Office system. • Line Settings for trunks and trunk channels within the IP Office including IP trunks. • Control Unit Information summary of the control and expansion units in the IP Office system. • Extension Settings for extension ports including IP extensions. • User Settings for IP Office users. They may or may not be associated with an extension. • Hunt Group Collections of users to which calls can be directed for answer by any one of those users. • Short Code These are numbers which when dialed trigger specific IP Office features or are translated for external dialing. • Service Configuration settings such as user names and passwords needed for connections to data services such as the Internet. • RAS Remote Access Service settings for connecting incoming data calls. • Incoming Call Route Entries here are used to match incoming call details to destinations on the IP Office system. • WAN Port Configuration settings for the WAN ports provided on some IP Office units. • Directory External names and numbers. Used for matching names to incoming calls and for dialing from IP Office user applications.

Many customers would like to have a redundant network to provide uninterrupted voice services. In most cases, with an IP network in place, a second network is built for backup purposes. Figure 1 illustrates a sample customer configuration where a remote site is networked to a central site by an IP Wide Area Network (WAN). The central site has a T1 ISDN PRI facility and the remote site has two analog lines connected to the PSTN network for backup in case the IP network is not available. In these Application Notes, the configuration for redundant is from the IP Office to Avaya Communication Manager only. The Avaya IP Office – Small Office Edition handle calls at the remote site and a pair of Avaya S8710 Media Servers with a G650 Media Gateway handle calls at the central site. [Note that the name IP Office will be used to refer to the IP Office – Small Office Edition throughout this document.] The Least Cost Route feature is configured on Avaya IP Office to use the IP network as the primary route and the PSTN (analog trunk) as the secondary route to the central site.

On-hook/Off-hook Some procedures in this user guide instruct you to perform a step while “on-hook” or “off-hook.” These terms refer to the position of the handset. “Off-hook” indicates that the handset should be lifted off of the telephone cradle. “On-hook” indicates that the handset should remain in the cradle and should not be lifted. Volume Controls Voice and ring volume levels are controlled by adjustable slides located at the bottom of Automatic Line Selection You have Automatic Line Selection, if you go off-hook and hear dial tone and the [DN], CO, or Pooled Line (PL) LED lights steady. The LCD displays the station number (201) and the seized CO Line (11). ® To make a call when you have Automatic Line Selection ® Lift the handset or press 63.5. NO. 201 USING LINE 11 You do not have Automatic Line Selection, if you have to press an available [DN] or CO Line before dialing. ® To make a call when you do not have Automatic Line Selection ® Press the [DN] or &2 first before using the handset or 63.5.the front panel. The right 92/ control adjusts the speaker volume for dial tone, station Background Music (BGM), Off-hook Call Announce, and voice. The left 5,1* control adjusts the ring tone and handsfree voice announcement levels. The method for changing the volume varies (see Tables 5 and 6). Table 5 Using VOL Feature Phone Status Slide Comments Ring Tone Volume/ Incoming Handsfree Answerback and Speaker OCA On-hook, Idle 5,1* control Adjusting the ring tone volume also changes the volume level of incoming Handsfree Answerback and Speaker OCA calls before they are answered by pressing a [DN]. Table 6 Using VOL with Additional Buttons Feature Phone Status Press Comments BGM over Telephone Speakers On- hook, Idle %*0 ...or [DN] + and 63.5 BGM is activated over your telephone speakers. BGM Volume On- hook, Idle [DN] and slide the 92/ control You hear dial tone after pressing the button. Adjust the volume of the BGM while listening to the dial tone. The dial tone volume should be the same as the BGM after you have adjusted it. Press 63.5 after setting the volume level.

USE To make or transfer a call to all GROUP extensions in a Calling Group: CALLING 1 Press . 2 Lift the handset. 3 Dial 7 and a group number (1-4) To page all extensions in a Calling Group, follow steps 1 and 2, then dial and the group number. Begin speaking after the beep. USE To answer a call at any extension GROUP in a Pickup Group: PICKUP 1 Press Intercom . 2 Lift the handset. 3 Dial 6 6 , then the group number (1-4)

SCREEN To listen to a caller leaving a voice CALLS mail message: Press the programmed Call Screen button while the call is ringing. To screen all incoming calls: Press the programmed Call Screen button. The steady I Green Light indicates the call screening feature is activated. RECORD To record a conversation (to be stored in CALLS your voice mailbox): Press the programmed Record Call button at any time during the call. You may record conference calls, but only one of the other parties can be on an inside extension. (PVMS R5.0 and later) LOCK To prevent unauthorized calls YOUR while youre away: EXTEN SIO N 1 Press . 2 Dial a 4-digit code (0-9). 3 Redial the 4-digit code. This feature also prevents calls from being screened. To unlock your extension: 1 Press . 2 Dial the 4-digit code used to lock the extension.

BACKGROUND MUSIC To turn Background Music on or off: 1. Press the Speaker key. 2. Dial 725. 3. Press the Speaker key to hang up. 2-14 THU 4:20PM B.G.M. CALL FORWARDING All Calls (CF/A) To set Call Forward – Immediate at a forwarding station: 1. Pick up the handset or press the Speaker key. 2. Dial the Call Forward – Immediate Service Code (default: 741). -OR- Press the Call Forwarding Programmable Function Key (Service Code 751:10). CF-ALL 1:SET 0:CANCEL . 3. Dial 1 (Set) CF-ALL 4. Dial the destination extension or off-premise 5. number. CF-ALL 92142622000 6. Press the Speaker key or hang up. Note: Your Call Forwarding Programmable Function Key lights. To cancel Call Forward – Immediate at a forwarding station: 1. Pick up the handset or press the Speaker key. 2. Dial the Call Forward – Immediate Service Code (default: 741). Press the Call Forwarding Programmable Function Key (Service Code 751:10). 3. Dial 0. 4. Press the Speaker key or hang up. Note: Your Call Forwarding Programmable Function Key goes off. Call Forwarding Busy/No Answer (B/NA) To set Call Forward – Busy/No Answer at a forwarding station: 1. Pick up the handset or press the Speaker key. 2. Dial the Call Forward – Busy/No Answer Service Code (default: 744). -OR- Press the Call Forwarding Programmable Function Key (Service Code 751:13). CF-BNA 1:SET 0:CANCEL CF-BNA 12345678 3. Dial 1 (Set). 4. Dial the destination extension or off-premise number. 5. Press the Speaker key or hang up. To cancel Call Forward – Busy/No Answer at a forwarding station: 1. Pick up the handset or press the Speaker key. 2. Dial the Call Forward – Busy/No Answer Service Code (default: 744). -OR- Press the Call Forwarding Programmable Function Key (Service Code 751:13). 3. Dial 0 (Cancel). 4. Press the Speaker key or hang up. To set Call Forward – Both Ring at a forwarding station: 1. Pick up the handset or press the Speaker key. 2. Dial the Call Forward – Both Ring Service Code (default: 745). -OR- Press the Call Forwarding Programmable Function Key (Service Code 751:14). 3. Dial 1 (Set). 4. Dial the destination extension number.

CALL PICKUP Group Call Pickup To answer a call ringing another telephone in your Pickup Group: 1. Pick up the handset or press the Speaker key. 2. Press the Group Call Pickup key (Service Code 751:24). -OR- Dial 756 or *#. Note: Service Code *# can pick up any call in the group, plus any Ring Group calls. Service Code 756 cannot pick up Ring Group calls. To answer a call ringing a telephone in another Pickup Group when you do not know the group number: 1. Pick up the handset or press the Speaker key. 2. Press the Group Call Pickup key (Service Code 751:25). -OR- Dial 769. To answer a call ringing a telephone in another Pickup Group when you know the Group Number: 1. Pick up the handset or press the Speaker key. 2. Press the Group Call Pickup key (Service Code 751:26 + group). -OR- Dial 768 and the group number (0~9 or 00~64)

CONFERENCE 1. Establish an intercom or trunk call. 2. Press the Conf Softkey or the Conference key (Service Code 751:07). 3. Dial the extension you want to add. -OR- Access an outside call. Note: To get the outside call, you can either press a Line key or dial a trunk/trunk group access code. 4. When the called party answers, press the Conference key twice. Note: If you cannot add additional parties to your conference, you have exceeded the system’s Conference limit. 5. Repeat steps 2~4 above to add more parties.

TABLE OF CONTENTS CALL PARK – SYSTEM ....................................................................... 29 STATION BUSY/NO ANSWER OPTIONS........................................... 30 CO/PBX DIALING OPTIONS................................................................ 33 CALL PICKUP ...................................................................................... 36 PAGING................................................................................................ 37 BACKGROUND MUSIC ....................................................................... 39 CALL FORWARDING........................................................................... 39 SELECTABLE DISPLAY MESSAGING................................................ 41 STATION RELOCATION...................................................................... 42 CODE RESTRICTION, DIAL BLOCK................................................... 42 ACCOUNT CODE ENTRY ................................................................... 43 AUTOMATIC CALL DISTRIBUTION (ACD) ......................................... 44 4.FEATURE OPERATION ANSWERING CALLS ........................................................................... 23 PLACING CALLS.................................................................................. 24 MICROPHONE CONTROL .................................................................. 27 SPEAKERPHONE CALLS.................................................................... 27 GROUP LISTEN................................................................................... 27 HOLDING CALLS................................................................................. 28 TRANSFERRING CALLS..................................................................... 28 CONFERENCE..................................................................................... 29

The following provides you an overview of the Least Cost Routing (LCR) feature and step-by-step instructions to fill in the Least Cost Routing System record sheets. The quantities of LCR plans, CO line groups, etc. vary between processors. This chapter and the LCR record sheets note these differences when they exist. LCR enables the system to automatically route each outgoing voice call over common carriers and selected lines. The customer chooses these lines for the specific time of day, and for system users with varying priorities. If the system is programmed properly, LCR can select the most economical route. If the best routes are unavailable, users with priority can access more expensive outgoing routes. Several elements of LCR must be defined in programming. For LCR to function properly: o line groups must be created in Program 16; o line restrictions must be set in Programs 40 and 41; and o the area dialing plan must be assigned in Program 45-1. LCR Features Parameters Enables LCR features, including a warning tone for last choice route number, a comfort dial tone during LCR processing, and the Long Distance Information dialing plan. Home Area Code Notifies LCR software of the area code of the installation site. Special Codes Notifies LCR of special emergency and operator codes that will be automatically routed as a local call, without unnecessary delay. Long Distance Information Plan Number Notifies LCR software how to route a long distance information call. Local Call Plan Number Notifies LCR software which call routing plan is designed to handle local and special calls.

ACCOUNT CODE Description Station users may allow tracking of specific calls by entering a non-verified variable length (up to 12 digits) identifier for a call. The identifier or “Account Code” is output as part of the Station Message Detail Record (SMDR) for the call. Operation iPECS Phone To assign a Flex button for {ACCOUNT CODE} operation: {ACCOUNT CODE} button: [PGM] + {FLEX} + [PGM] + ‘84’ + [SAVE] {ONE-TOUCH ACCOUNT CODE} button: [PGM] + {FLEX} + [PGM] + ‘84’ + Account code (up to 12 digits) + [SAVE] To enter an Account Code using an {ACCOUNT CODE} button prior to placing a call: 1. Lift the handset. 2. Press the {ACCOUNT CODE} button. 3. Dial the Account Code (1 to 12 digits). 4. Press ‘*’, Intercom dial tone is heard. 5. Place the CO/IP call as normal. Or, 1. Lift the handset or press the [SPEAKER] button. 2. Press the {ONE-TOUCH ACCOUNT CODE} button. 3. Place the CO/IP call as normal. To enter an Account Code using an {ACCOUNT CODE} button during a call: 1. Press the {ACCOUNT CODE} button. 2. Dial the Account Code (1 to 12 digits). 3. Press ‘*’. Or, 4. Press the {ONE-TOUCH ACCOUNT CODE} button SLT To enter an Account Code prior to placing a call: 2-1 1. Lift the handset. 2. Dial Flex Numbering Plan code ‘550’. 3. Dial the Account Code (1 to 12 digits). 4. Press ‘*’. 5. Place the CO/IP call as normal.

NEC Elite Ipk II In Mail

If You have questions please call (866)206-2316 or email
MasterTelephone@gmail.com www.TelephoneSetUp.com

TO CALL YOUR MAILBOX FROM OUTSIDE
❍ Dial the Automated Attendant number ● Wait for greeting ● Dial # and your
mailbox number ● (Optional) Enter your Security Code if you have set one
in mailbox options.

B a sic P h o n e F u n ctio n s MAKE To make an outside call: A CALL 1 Press , a line button or lift the handset. If required, dial the outside line code, usually . To make an inside call: 1 Press either button. 2 Lift the handset, if desired. 3 Dial the extension. ANSWER To answer an outside or inside call: A CALL Press the button for the line you wish to answer, lift the handset or press . To enable Hands-Free Answer on Intercom: Press which allows you to respond to voice-signaled (not ringing) intercom calls without having to lift the handset or press any buttons. USE Press . T H E H OLD To retrieve a call from hold, while on FEATURE the handset or speaker, press the line button next to the winking I Green Light (a call you put on hold) or the winking I Red Light (a call put on hold at another

B a sic P h o n e F u n c tio n s TR A N SFER 1 Press . A CALL 2 Dial the extension number. TO AN 3 Hang up. EXTENSION TR A N SFER 1 Press . A CALL TO 2 Dial the extension number. A VOICE 3 Hang up. MAILBOX MAKE A While connected to the first party: CONFERENCE 1 Press . CALL 2 Press an idle intercom or line button. 3 Call the next party. 4 Press again. Calls are now conferenced. Repeat these steps to add up to a total of 2 outside and 2 inside connections. U SE YOU R To listen to your messages: VOICE Press . MAILBOX To have voice mail answer your calls: Press “Do Not Disturb.” JOIN A A steady I Red Light indicates a call CALL IN in progress on another extension. PR O GR ESS 1 Press the button next to the I Red Light . 2 Lift the handset or press .speaker