Caller ID - Shared Logging NEC SL1100
Description
The system can log records tied directly to an extension or one of 8 Caller ID logging groups.
Conditions
•By setting PRG 15-02-67: (1-8 shared group), all extensions in the same logging group can share the same Caller ID records. When PRG 15-02-67 is set to (0: personal), extension base log records are supported. Each extension or logging group can store a maximum of 50 records.
•When PRG 15-02-67: (1-8 shared group) is changed to (0: personal), Caller ID stored for the group will be cleared.
•An extension in a Caller ID shared setting cannot store or refer it's own register for Caller ID personal. Caller ID personal and Caller ID shared group are exclusive use.
•Caller ID indication displayed when toggled by pressing Help key is shown below.

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Hotel/Motel - Room Status Printout
Description
Use the Room Status Printout to get detailed, up-to-the-minute printouts that show the status of all your rooms. Use the Room Status Printout to get a concise overview of the status of guest rooms at a glance. The printout gives you up to the minute reports showing Check In Status, Room Call Restriction, Do Not Disturb, Message Waiting and Wake Up Calls. This feature requires a connection to the system using an IP port on the CPU. Five separate reports are available
The Room Status List shows the status of each room. This gives you an overview of all rooms in a single report. In the report below:
• Room Clean
H Room Status List (Option 1)
Lists all the Checked In rooms (305, 311 and 315).
• Maid Required
Lists all the vacant rooms that need cleaning (309).
• Maid in Room
Lists the rooms in which house cleaning is currently working (317).
• Inspection Required
Lists the rooms that are Checked Out waiting to be cleaned up (313).
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Attendant Call Queuing SL1100
Description
Attendant extensions can have up to 32 incoming calls queued before additional callers hear busy tone. This helps minimize call congestion in systems that use the attendant as the overflow destination for unanswered calls. For example, you can program Direct Inward Lines and Voice Mail calls to route to the attendant when their primary destination is busy. With Attendant Call Queuing, these unanswered calls would normally “stack up” for the attendant until they can be processed.
A The 32 call queue total includes Intercom, DISA, DID, DIL and transferred calls. If the attendant does not have an appearance for the queued call, it waits in line to be answered. If the attendant has more than 32 calls queued, an extension can Transfer a call to the attendant only if they have Busy Transfer enabled.
Attendant Call Queuing is a permanent, non-programmable system feature.
Conditions
•Forwarding when unanswered or busy can occur only at the attendant if there are more than 32 calls in queue.

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Barge In permits an extension user to break into another extension user’s established call, including Conference calls. This sets up a Conference-type conversation between the intruding extension and the parties on the initial call. With Barge In, an extension user can get a message through to a busy co-worker right away.
There are two Barge In modes: Monitor Mode (Silent Monitor) and Speech Mode. With Monitor Mode, the caller Barging In can listen to another user’s conversation but cannot participate. With Speech Mode, the caller Barging In can listen and join another user’s conversation.
CAUTION
The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record telephone conversation or other sound activities, whether or not contemporaneous with transmission, may be illegal in certain circumstances under federal or state laws. Legal advice should be sought prior to implementing any practice that monitors or records any telephone conversation. Some federal and state laws require some form of notification to all parties to a telephone conversation, such as using a beep tone or other notification methods or requiring the consent of all parties to the telephone conversation, prior to monitoring or recording the telephone conversation. Some of these laws incorporate strict penalties.
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Direct Inward Dialing (DID) for NEC SL1100.
Version 2.0 or higher software provides to set more flexible schedule of DID Conversion Table as following;
•Direct Inward Dialing (DID) supports day of week scheduling in addition to time of day.
•Dial-In Conversion Table can be set up to 500 tables.
Description
Direct Inward Dialing (DID) lets outside callers directly dial system extensions. DID saves time for callers who know the extension number they wish to reach. To place a DID call, the outside caller dials the local exchange and additional digits to ring the telephone system extension. For example, DID number 926-5400 can directly dial extension 400. The caller does not have to rely on attendant or secretary call screening to complete the call.
Direct Inward Dialing requires DID service from Telco.
In addition to direct dialing of system extensions, DID provides:
•DID Dialed Number Translation
•Flexible DID Service Compatibility
•DID Intercept
•DID Camp-On
There are 20 DID Translation tables that can be divided between 800 entries. DID Dialed Number Translation
DID allows different tables for DID number translation. This gives you more flexibility when buying DID service from Telco. If you cannot buy the exact block of numbers you need (e.g., 301~556), use the translation tables to convert the digits received. For example, a translation table could convert digits 501~756 to extension numbers 301~556.
The SL1100 system has 800 DID Translation Table entries that you can allocate among the 20 DID Translation Tables. One translation is made in each entry. For a simple installation, you can put all 800 entries in the same table. For more flexibility, you can optionally distribute the 800 entries among the 20 tables.
In addition to number conversion, each DID Translation Table entry can have a name assigned to it. When the DID call rings the destination extension, the programmed name displays.
Flexible DID Service Compatibility
With three-digit service, the Telco sends three digits to the system for translation. Be sure to program your system for compatibility with the provided Telco service. For example, if the Telco sends four digits, make sure you set up the translation tables to accept four digits.
DID Camp-On
DID Camp-On sets what happens to DID calls to busy extensions when you have Busy Intercept disabled. With DID Camp-On enabled, a call to a busy extension camps-on for the DID Ring No Answer Time. It then diverts to the programmed DID Intercept extension ring group or Voice Mail. Without DID Camp-On, the caller to the busy extension hears only busy tone.

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Analog Communications Interface (ACI) For NEC SL1100
Description
The Analog Communications Interface (ACI) feature uses analog ports (with associated relays) for Music on Hold, External Paging, and Back Ground Music (BGM).
External Paging, External MOH and BGM
Each 084M-B1 units have 2 Audio In and 1 Audio Out jack on board. 2 Audio In jacks are used for A BGM (J431: BGM) or External MOH (J421: MOH), and 1 Audio Out jack is for External Paging (J411: PAGE). A system can have 1 BGM or MOH source. The BGM or MOH source is selected in PRG 10-60-01.
When configuring a 3 KSU system, a maximum of 3 External Paging can be used by using Audio Out jack at 084M-B1 unit.
Relay Control
1 KSU has 2 relay ports (J7: RY1/2) on 084M-B1 unit. The System can have a maximum of 6 relay ports.
These relays can be used for External MOH, BGM resource, External Speaker, or Door Phone.

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Hotel/Motel - Room Status NEC SL1100
Description
Use Room Status to set and monitor the status of your guest. Use your phone and DSS Console to set and monitor the status of guest rooms. Room Status helps you maximize room usage by coordinating the cleaning staff and reservation desk. Use simple codes to set room status. And, press the key programmed for Room Status Mode (Function 93) on your console to see the status of all guest rooms at a single glance.
Four Room Status options are available:
• Check-in Options
Check-in options override house cleaning options. Also, changing a room check-in status affects Toll Restriction (When Checked In).
- Checked In
The guest has checked into the room. This option is Room Clean on the Room Status Printout. Normally, only the front desk can use this option.
- Checked Out
The room is clean, checked out and available for a new guest. All house cleaning is complete. This option is Inspection Required on the Room Status Printout. Normally, only the front desk can use this option.
• House Cleaning Options
- Maid Required
The room is vacant, was inspected and needs to be cleaned. The room is not checked out and available for a new guest.
This option is Maid Required on the Room Status Printout.
- Maid in Room
House cleaning is currently working in the room. The room is not checked out and is not available for a new guest.
This option is Maid in Room on the Room Status Printout.
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Automatic Call Distribution (ACD) uniformly distributes calls among agents of a programmed ACD Group. When a call rings into an ACD Group, the system automatically routes the call to the agent that has been idle the longest. Automatic Call Distribution is much more sophisticated and comprehensive than Department Calling and other group services – it can accurately judge the work load at each A agent and distribute calls accordingly. The system allows up to 2 ACD Groups and 16 ACD agents.
The ACD Master Number is the extension number of the whole group. Calls directly ringing or transferred to the ACD Master number enter the group and are routed accordingly. Although the master number can be any valid extension number, you should choose a number that is out of the normal extension range.
Automatic Call Distribution operation is further enhanced by: ACD Call Queuing
When all agents in an ACD Group are unavailable, an incoming call queues and causes the Queue Status Display to occur on the ACD agent's display. The display helps the agent keep track of the traffic load in their group.
The Queue Status Displays shows:
•The number of calls queued for an available agent in the group.
•The trunk that has been waiting the longest, and how long it has been waiting.
For each ACD Group, you can set the following conditions:
•The number of trunks that can wait in queue before the Queue Status Display occurs.
•How often the time in queue portion of the display reoccurs.
ACD Overflow (With Announcements)
ACD offers extensive overflow options for another ACD Group. For example, a caller ringing in when all agents are unavailable can hear an initial announcement (called the 1st Announcement). This announcement can be a general greeting like, “Thank you for calling. All of our agents are currently busy helping other customers. Please stay on the line and we will help you shortly.” If the caller continues to wait, you can have them hear another announcement (called the 2nd Announcement) such as, “Your business is important to us. Your call will be automatically answered by the first available agent. Please stay on the line.” If all the ACD Group agents still are unavailable, the call can automatically overflow to another ACD Group or the Voice Mail. If all agents in the overflow ACD Group are busy, Lookback Routing automatically ensures that the waiting call rings into the first agent in either group that becomes free.
You can assign an ACD Group with any combination of 1st Announcement, 2nd Announcement and overflow methods. You can have, for example, a Technical Service group that plays only the 2nd Announcement to callers and then immediately overflows to Voice Mail. At the same time, you can have a Customer Service group that plays both announcements and does not overflow.
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Structured voice / data network cabling.
Master Communications, Inc is a technology service company providing cabling infrastructure services to New York.
 We specialize in structured voice / data network cabling installation, Data Cabling Installation (Cat 5, Cat5e, and Cat 6), Fiber Optic Installation, network design, installation, termination, testing.
 Master Communications operates with a total commitment to quality, integrity, and excellence. Our staff has over 15 years of industry experience for some of the largest names in the business.

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Calling a Co-Worker
You can dial a co-worker on the Intercom , or use Paging  if you don't know where they are.
When you must get through right away, interrupt a call using Barge In .
Certain Intercom calls may ring your phone on function keys as Multiple Directory Numbers .
Visitors at your entrance door can call you on the Intercom using a Door Box.
Outside Calls
You can Answer Outside Calls that ring your phone or flash your line keys. Caller ID allows you to identify the caller before or after you pick up the handset. Night Service  may change the way these same calls ring your phone. Set your Line Preference  to answer ringing outside calls or Intercom calls first.
To Place Outside Calls, use your line keys or dial codes. You may have to enter Account Codes before your call goes through. Use Dial Number Preview  to check your digits before you dial. Once your call goes through, the Call Timer shows you how long you're on the phone. You may be able to use Flash to place another call without losing your line.
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InMail Upload Download Audio NEC SL1100
Description
The InMail Upload Download Audio feature allows the upload of mailbox greetings up to 1 MB in size, recorded on a PC or professionally, to any valid subscriber mailbox in the system. It also allows users to listen to, download and/or delete voice mail messages from callers. Access to the InMail compact flash drive is via the HTML User Pro (WebPro).
I The User Admin (UA Mode) can change Routing Mailbox greetings for the following Routing mailbox types: Instruction (Call Routing), Announcement and Group.
Audio Prompt Format
In order for uploaded greetings to properly play on the InMail they must be in the proper format. Audio files not recorded in the proper format may not playback on the InMail. The proper format is:
•Bit Rate: 64 kbps
•Sampling Size: 8 bits
•Channel: 1 (Mono)
•Sampling Rate: 8 kHz
•Audio Format: CCITT μ-law
User Pro Access Options
There are two different User Pro login types available to make changes. To login, open an Internet browser and enter the IP of the SL1100 LAN port in the address line. At default, the IP address.
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Callback NEC SL 1100
Description
When an extension user calls a co-worker that does not answer or is busy, they can leave a Callback request for a return call. The user does not have to repeatedly call the unanswered extension back, hoping to find it idle.
The system processes Callback requests as follows: 1.Caller at extension A leaves a Callback at extension B.
Caller can place or answer additional calls in the meantime.
2.When extension B becomes idle, the system rings extension A. This is the Callback ring. 3.Once caller A answers the Callback ring, the system rings (formerly busy or unanswered) extension B.
If caller A does not answer the Callback ring, the system cancels the Callback.
4.As soon as caller B answers, the system sets up an Intercom call between A and B.
Callback Automatic Answer determines how an extension user answers the Callback ring. When Callback Automatic Answer is enabled, a user answers the Callback ring when they lift the handset. When Callback Automatic Answer is disabled, the user must press the ringing line appearance to answer the Callback ring.
Conditions
•An extension can leave only one Callback request at a time.
•Call Arrival(CAR) Key (virtual extension) keys do not support Call Waiting/Camp-On Programmable Function keys (code 35).
•If an extension user initiates a Callback but does not hang up, their extension Camps-On to the busy extension.
•Function Keys simplify Callback operator.
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Answer Hold/Automatic Hold NEC SL1100
Description
Answer Hold/Automatic Hold allows a Multiline Terminal user to press the flashing line key to answer an incoming ringing call or a Camp-On call. When the Multiline Terminal user is already answering a call, the first call is automatically placed on hold, depending on the user setting in PRG 15-02-06.
•When multiple incoming calls activate the line key LED, the LED continues to flash until all calls are answered.
A Conditions
•Use PRG 15-02-06 (Normal Common, Exclusive Hold, Park Hold) to set the type of Hold key to be used (Default = Normal Common).
•For calls placed in a Park Group, the LED blinks slow (green).
•For calls placed in a Park Group by another user, the LED blinks slow (red).
•The Answer Hold/Automatic Hold Feature is not available for Virtual Extensions.
•The Answer Hold/Automatic Hold Feature does not function for incoming internal calls.
•CO/PBX incoming calls, not assigned to ring or assigned to another ring group, do not activate the Answer Hold feature.
•If the direct trunk appearance key is not assigned, the next incoming call cannot be answered.
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The Analog Communications Interface (ACI) NEC SL1100 feature uses analog ports (with associated relays) for Music on Hold, External Paging, and Back Ground Music (BGM).
External Paging, External MOH and BGM
Each 084M-B1 units have 2 Audio In and 1 Audio Out jack on board. 2 Audio In jacks are used for A BGM (J431: BGM) or External MOH (J421: MOH), and 1 Audio Out jack is for External Paging (J411: PAGE). A system can have 1 BGM or MOH source. The BGM or MOH source is selected in PRG 10-60-01.
When configuring a 3 KSU system, a maximum of 3 External Paging can be used by using Audio Out jack at 084M-B1 unit.
Relay Control
1 KSU has 2 relay ports (J7: RY1/2) on 084M-B1 unit. The System can have a maximum of 6 relay ports.
These relays can be used for External MOH, BGM resource, External Speaker, or Door Phone control in accordance with PRG 10-61-01 and PRG 10-61-02 setting.For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

INTERCOM STEP CALL Ericsson-LG
Description
When busy tone is received on a dialed Intercom call, the user may place a call to another station by dialing the last digit of the station number. The system replaces the last digit of the previously dialed busy station with the dialed digit and places an Intercom call to the new station number.
Operation iPECS Phone To activate step call, while receiving busy on a dialed Intercom call;
1. Dial a digit other than the last digit of the busy station’s intercom number.
Conditions
1. If the user dials the last digit of the busy station, Camp-On will be activated.
2. After receiving busy tone, if the user takes no action for the Busy Tone timer, 7 seconds, the system will start the Intercom Lockout procedure.
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Call Coverage for VODAVI Technology,
A Call Coverage Ring Timer enables the system administrator to set the amount of delay time before the call coverage feature provides an audible ring indication at the coverage station. The call coverage ring timer is a setting that can be applied on a per station basis.
The Call Coverage Ring Timer setting is variable from 00-99 seconds.




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Call Forwarding, Off-Premise NEC SL1100
Description
Off-Premise Call Forwarding reroutes the following types of incoming calls:
•Ringing intercom calls from co-worker’s extensions
• Calls routed from the VRS or Voice Mail 1
Off-Premise Call Forwarding allows an extension user to forward their calls to an off-site location. By enabling Call Forward, Off-Premise, the user can stay in touch by having the system forward their calls while they are away from the office. The forwarding destination can be any telephone number the user enters, such as a mobile phone, home office, and hotel or meeting room. Off-Premise Call Forwarding can route the off-site telephone number over a specific trunk or through a trunk group, Automatic C Route Selection or Trunk Group Routing.
• Direct Inward Lines 1
• DISA and DID calls to the forwarded extension 1
• Transferred calls 1
1 Off-Premise Call Forwarding can reroute an incoming trunk call only if the outgoing trunk has disconnect supervision enabled (refer to the Programming section).
Off-Premise Call Forwarding does not reroute Call Arrival (CAR) Keys, Virtual Extension keys or Ring Group calls (i.e., trunk ringing according to Ring Group assignments made in PRG 22-04 and PRG 22-05).
Conditions
•If a call that forwards Off-Premise goes out on a trunk assigned as TIE or DID, and the called party does not answer before the timer in PRG 34-07-05, the call recalls to the station that performed the transfer.
•Call Forwarding Off-Premise requires loop start trunks with disconnect supervision.
•The trunk access code and the outside telephone number combined cannot exceed 24 digits.
•Call Forwarding an extension in a Department Group prevents that extension from receiving Department Pilot Calls.
•If a Programmable Function key is not defined for Call Forwarding (10 ~ 17), the DND key flashes to indicate that the extension is call forwarded.
•DID calls to an extension with Off-Premise Call Forwarding set do not recall if there is no answer.
•Door Boxes must be programmed for the calls to be transferred Off-Premise.
•The outside number Call Forwarding dials can only be a number normally allowed by the forwarded extension Toll Restriction.
•In systems with a PZ-VM21, callers to an extension forwarded off-premise hear, “Please hold on, your call is being rerouted.” This option can be disabled in PRG 40-10-01 by setting it to disable.
•When a station is in DND and any Call Forwarding Off Premise is set, the call forwards immediately.
•Call Forwarding, Off-Premise is not supported when using Alternate Trunk Group Routing
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Installing the Handset and Line Cord for NEC SL1100
Handset Cord
Cord can be installed either way

When installing the handset :
1. Make sure the handset cord is plugged into the handset jack on the telephone base.
2. The line cord routes through the channel on the telephone base.
3. Alternatively the line cord can route through the channel on the telephone legs.
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