Alarm Reports Alarm Reports Alphanumeric Display Alphanumeric Display Analog Communications Interface (ACI) Analog Communications Interface (ACI) Ancillary Device Connection Ancillary Device Connection Answer Hold Answer Hold Answer Key Answer Key Attendant Call Queuing Attendant Call Queuing Automatic Call Distribution (ACD) Automatic Call Distribution (ACD) Automatic Release Automatic Release Automatic Route Selection Automatic Route Selection Background Music Background Music Barge-In Barge-In Battery Backup – System MemoryBattery Backup – System Memory Battery Backup – System PowerBattery Backup – System Power Call Appearance (CAP) Keys Call Appearance (CAP) Keys Call Arrival (CAR) KeysCall Arrival (CAR) Keys Call Duration Timer Call Duration Timer Call Forwarding – Centrex Call Forwarding – Centrex Call Forwarding – Park and PageVoice Response System (VRS) – Call Forwarding – Park and Page Call Forwarding Call Forwarding Call Forwarding with Follow MeCall Forwarding with Follow Me Call Forwarding, Off-Premise Call Forwarding, Off-Premise Call Forwarding/Do Not Disturb Override Call Forwarding/Do Not Disturb Override Call Monitoring Call Monitoring Call Redirect Call Redirect Call Waiting/Camp-On Call Waiting/Camp-On Callback Callback Caller ID Call ReturnCaller ID Call Return
Automatic Access to VM by Caller ID
Automatic Access to VM by Caller ID
SL1100
Description
Before, when a user outside the system accessed their InMail mailbox, they dialed voice mail, then entered an access code followed by their mailbox number and password (if enabled). InMail mailbox can be associated with a specific caller ID (CID) number. When the CID number is presented to the InMail it will automatically log the user into their mailbox. This enhancement improves VM accessibility for outside callers, allowing them to simply dial the main voice mail number and be automatically logged into their mailbox.
External transfer
InMail: External Transfer Available
The software allows the InMail to perform an external transfer. This allows the InMail to route an incoming Automated Attendant call out of the SL1100 system on a new trunk based on an Speed Dial number stored in a Dial Action Table.
InMail: Softkey With Security Code Programming
InMail provides softkeys when programming the security code. These softkeys allow a user to select OK, CLEAR or EXIT following an entry of a new code.
InMail: Internal Message Notification Timer
When Message Notification places a call out, the system waits up to 30 seconds for ringback, reorder, or busy tone from the trunk. If detected, notification call out processing begins normally. If not detected, the system abandons the call and decrements the Ring No Answer (RNA) count.
InMail: Directory Dialing
Directory Dialing allows an Automated Attendant caller to reach an extension by dialing the first few letters in the extension user’s name. With Directory Dialing, the caller does not have to remember the extension number of the person they wish to reach – just the name.
The following steps describe Directory Dialing:
1.When the Automated Attendant answers, it sends the call to the Main Greeting box. The caller
must dial a digit to access Directory Dialing.
2.The Directory Dialing Mailbox plays the Directory Dialing Message which asks the caller to dial
letters for the name of the person they wish to reach.
3.The caller dials the letters for the person’s name plus #. They can dial by first name or last name, depending on how the Directory Dialing Message was recorded and the Directory Dialing Mailbox was set up.
SIP EXTENSION
SIP EXTENSION 8.1 REGISTRATION
Description
iPECS-LIK supports standard protocol equiped SIP Phone including series of LG-Ericsson SIP Phone Extension.
Operation
SIP Phone Self Programming Network Configuration
1. IP mode : Static(Fixed) / DHCP
2. Subnet Mask
3. Default gateway IP address
4. IP address
5. DNS IP address
6. Prifiling (for Wireless)
SIP Server Configuration
1. Proxy IP address : MFIM IP address
2. Proxy IP port : 5060
3. Domain : MFIM IP address
4. Registration : ON
5. Registration Timer : 30 ~ 3600 second (more than 10 minute recommended)
6. Local UDP/TCP/TLS port : 5060 or other value
7. Signaling/Transport Mode : UDP (or TCP or TLS)
Line(User) Configuration
1. SIP Account :
- Display Name (Optional) : Station Name (this will be applied to MFIM – Station Name).
- User Name (Mandatory) : Station Number (this should be same as MFIM – Device Login / Station User Login (443) / ‘Desired Number’)
- Authorization Name (Mandatory) : Login ID (this should be same as MFIM – Device Login / Station User Login (443) / ‘ID’)
- Authorization Password (Optional) : Login Password Login ID (this should be same as MFIM – Device Login / Station User Login (443) / ‘Password’)
Call Preferences
1. Call Wait : ON / OFF (When on BUSY, accept other call setup or not)
2. Call Forward
3. DTMF Type (Mandatory) : one of INFO type (After registration to system, SIP Data / SIP Phone Attributes(211) / ‘DTMF Type’ – set the same type as SIP Phone) c.f) only support INFO type
8-1
4. CODEC
5. Call Blocking … and so
HOWLER TONE
HOWLER TONE
Description
When an SLT station goes off-hook and does not initiate dialing in the Dial tone timer duration, delays dialing between digits in excess of the inter-digit time or stays off-hook at the completion of activating a feature or program, the station will receive howler tone as an error indication and the call attempt will be abandoned. In order to complete the call, the user must return to the on-hook state and restart the call.
Operation System The system will deliver howler tone automatically, as required
Conditions
1. Howler Tone is sent after a period, of about 30 seconds of error tone.
2. Lock-out occurs when howler tone starts.
Admin
Admin & Maintenance Issue
STATION ADMIN PROGRAMMING
GENERAL LCD & Button Functions
While in the PROGRAM MODE, the Liquid Crystal Display (LCD) and Flex button LEDs of an Admin Station are used to guide and indicate status of the feature. The dial-pad is most often used to enter data after selecting a data item using the Flex buttons. In some cases, pressing a Flex button will toggle the entry with the Flex button LED indicating the status (ON/OFF).
For PROGRAM CODES with multiple Flex button selections, the volume controls ([VOL UP] and [VOL DOWN] buttons) may be used to select the next or previous item. The [SPEED] button is generally employed as a delete button to erase existing entries however, where noted, it may be used to confirm a range input. Pressing the [CONF] button returns to the 1st step of the data entry procedure for the PROGRAM CODE without storing unsaved entries.
The [SAVE] button is used to store data after entry. If there are no conflicts in the entered data, confirmation tone will be received and the data stored. If a conflict exists, error tone is provided and newly entered data are not saved. Generally, corrected data may be entered and stored without restarting the entry procedure from the 1st step.
CALL PARK Ericsson-LG
CALL PARK
Description
A user may place an active CO/IP call in a special holding location (Park Orbit) for easy access from any station in the system.
Operation iPECS Phone To park an active external call
1. Press the [TRANS] button.
2. Dial the Park Orbit.
3. Return to idle.
To retrieve a parked call
1. Lift the handset or press the [SPEAKER] button,
2-45
2. Dial the Park Orbit.
SLT
To park an active external call
1. Momentarily press the hook-switch.
Upgrading the System
Upgrading the System
You can upgrade your system software to a new release of the PARTNER ACS by using a PCMCIA card. You also can add or replace modules and add lines, pools, and extensions.
Both old and new (introduced in system Release 4.0) 5-slot carriers are compatible with PARTNER ACS R7.0.
Battery Replacement 10
The processor module uses two user-replaceable AAA alkaline batteries. These batteries provide enough power to retain the system programming settings during a power failure for 45 days to six months, depending on the freshness of the batteries. When battery power is getting low, the system displays a ChgBat W/PowerOn or ReplaceSysBat W/Power On message on the top line of display telephones at extensions 10 and 11 in place of the default day/date/time message. Users at these extensions should notify the System Administrator when they see this message. You should replace the batteries within 45 days of seeing the message.
The message may flicker on and off as the batteries approach the low-power threshold.
CAUTION:
Do not turn off the power or remove the processor module before replacing the batteries! If you do, all settings for system and telephone programming revert to the factory settings. If you have a Backup/Restore PC Card, do a backup before changing the batteries.
PARTNER ACS Release 7.0 supports the PARTNER Remote Access PC Card, which allows you to program the system remotely and perform backup and restore functions.
Voicemail Email Integration
Voicemail Email Integration
Voicemail Email features with Embedded Voicemail is supported. This uses the IP Office system's SMTP settings to send messages to the customer's email server. That server then forwards those messages into the user email mailboxes.
Once enabled, users can select to have a email alert about each new voicemail message or to have the voicemail message forwarded to their email mailbox. In addition when listening to a message in their voicemail mailbox they can forward it to their email mailbox.
· Warning
The sending of .wav files across a network creates a high loading on the network and networks servers. A one- minute message requires a 1MB .wav file.
1.Note that changing the IP Office's SMTP settings requires the system to be restarted.
2.Obtain details of the customer's SMTP email server. You can configure a user account on that server in order for it to accept and relay emails from the IP Office.
3.Using IP Office Manager, receive the IP Office system configuration. 4.Select System and then the SMTP tab.
5.Enter the details to match the customer SMTP server.
· IP Address
The IP address of the customer's SMTP server. If not on the same subnet as the IP Office LAN, an IP route must also be added.
· Port
The SMTP listening port of the server. The default is 25.
· Email From Address
This is the address that will be used by the IP Office. Some servers will only relay messages from recognized full addresses or addresses in the same domain.
· Server Requires Authentication
If the server requires a user account to receive and send emails, enter the details of an account configured on that server for use by the IP Office.
6.For each user, select User | Voicemail.
7.In the Voicemail Email field enter the user's email address.
8.Using the radio button, select the type of Voicemail Email function alerts for the user.
· Off
Don't send email alerts for new messages. Users can select this themselves by dialing *03.
· Copy
Send a copy of each new message received to the user's email address. User's cannot select this mode themselves.
· Forward
Forward each new message received to the user's email address, deleting the message from their mailbox. Users can select this themselves by dialing *01.
· Alert
Send an email alert for each new message received. Users can select this themselves by dialing *02.
Amanda
Amanda
Amanda is an automated telephone attendant and voice messaging system designed especially for ease of use and flexibility. To you and the people who call you, Amanda is also a voice on the telephone guiding you to people, services, and messages.
Each user of the Amanda system has both a mailbox and a telephone extension number. These are always the same number. The extension number is what Amanda dials to reach you when you have a call. The mailbox identifies a record in Amanda’s database. The record contains fields that define how Amanda processes your calls. You can change the contents of these fields from a touch-tone telephone using a series of menus. For example, you may turn Do Not Disturb on and off during a hectic day.
In addition to these fields, each mailbox has greetings that you record. For example, when you cannot answer the telephone, callers hear a greeting that asks them to leave a message.
Your mailbox is configured to ring a telephone extension and record messages from callers. You periodically check your mailbox for messages, or you may be notified that a message exists in a variety of ways.
System Start Up
System Start Up 3
SECTION 1 SYSTEM START UP
1.1 Before Starting Up the System
Before starting up the system, make sure:
• KSU(s) are installed correctly.
• All extensions are cabled correctly.
• All earth ground and PSTN Trunks are cabled correctly.
• All PCBs are configured, equipped, and secured correctly.
• AC power cord is cabled correctly.
• At least one display type MultilineTelephone is connected to the system. (for Programming)
• Pull out the Lithium battery protection sheet, before starting up the system.
Lithium battery protection sheet
Figure 3-1 Lithium Battery Protection Sheet
• If Expansion KSU(s) are installed, turn the power on/off in the order of Expansion 2 KSU, Expansion 1 KSU and then Main KS
Ancillary Device Connection
Ancillary Device Connection
Description
Ancillary Device Connection allows installation of selected peripheral (ancillary) devices to a Multiline Terminal. This feature enhances peripheral device objectives.
Allows a SL1100 Multiline Terminal user to connect ancillary devices such as Wireless Headset.
Soft Key
Soft Key
Following is an alphabetical index of the InMail soft keys (available for SL1100 Multiline terminals and IP Multiline terminal only). Also see the Operation section of each feature.
Soft Key Feature Definition
AM Message Notification When programming a Message Notification time, press to indicate that the entered time is AM.
Annc Announcement Mailbox
System Administrator Press to access the Announce-
ment Mailbox message options.
ATime Auto Time Stamp Press to select the Auto Time Stamp feature.
Back Answer Schedule Override Announcement Mailbox Auto Attendant Direct to Voice Mail Auto Time Stamp Call Routing Mailbox Erasing All Messages Exiting a Mailbox Greeting Instruction Menu
Listening to Messages Mailbox Name Mailbox Security Code Delete Main Menu Message Forward Message Notification Message Reply Record and Send a Message Security Code
Press to go back to the previous menu level or exit your mailbox.
CallH Auto Attendant Direct to Voice Mail Press to access Call Handling options, Auto Attendant Direct to Voice Mail and Paging.
Cancel Announcement Mailbox
Auto Attendant Direct to Voice Mail Call Routing Mailbox Conversation Record Greeting
Instruction Menu Mailbox Name Message Forward Message Reply Record and Send a Message
Press to erase the current message, name, or greeting.
Cncl
Chnge Message Notification Change the Message Notifica- tion setup.
Code Security Code Press to access the Security Code options.
Cont Message Forward
Message Reply Record and Send a Message Press to begin recording.
Del Announcement Mailbox
Auto Attendant Direct to Voice Mail Call Routing Mailbox Greeting Instruction Menu
Listening to Messages Mailbox Name Message Delete Security Code
Press to delete the currently accessed message, name, greeting, or Security Code.
DList Distribution List
System Administrator Press to access Distribution List
setup.
Done Announcement Mailbox
Auto Attendant Direct to Voice Mail Call Routing Mailbox Conversation Record Greeting
Instruction Menu Mailbox Name Message Forward Message Reply Record and Send a Message
Press to exit the recording mode while recording a message, name, or greeting.
DVM Auto Attendant Direct to Voice Mail Press to enable or disable the Auto Att. Do Not Disturb option.
Alarm Reports
Alarm Reports
Version 2.0 or higher software provides;
•Enable to send the Alarm Report by E-Mail to SMTP client
•Enable to send the DIMLAST data, DIMDUMP data from the system automatically
Description
The system logs various errors and reports information about the operation that can be used to determine the cause of a problem. The system can indicate several errors on the Multiline Terminal display, output to a Maintenance CF card on the CPU, or be downloaded in PCPro. The report data also can be sent via e-mail.
DSP Resource Full
When attempting a call requiring an IP to TDM conversion and no DSP resource is available, the system displays a message on Multiline Terminal and can generate an alarm via the Alarm Report.
IP Collision
System is able to detect another device on the same subnet having an IP address that conflicts with those assigned to the CPU, VoIPDB and DSP resource to make troubleshooting easy when IP packets are not sent.
Alarm Report
The Alarm Reports indicate:
•System start-up/upgrade date and time.
•Unit communication error with date and time and the restoration date and time.
•Date and time a unit was removed from the system.
•Date and time an extension was disconnected from the system.
•Date and time of any system data change
Door Box
Door Box
Description
The Door Box is a self-contained Intercom unit typically used to monitor an entrance door. A visitor at the door can press the Door Box call button (like a door bell). The Door Box then sends chime tones to all extensions programmed to receive chimes. To answer the chime, the called extension user just lifts the handset. This lets the extension user talk to the visitor at the Door Box. The Door Box is convenient to have at a delivery entrance, for example. It is not necessary to have company personnel monitor the delivery entrance; they answer the Door Box chimes instead. Any number of system extensions can receive Door Box chime tones.
Each Door Box has a pair of normally open relay contacts that can connect to an electric door strike. Use these contacts to remotely control the entrance door. After answering the Door Box chimes, a Multiline Terminal user can press Flash key to activate the Door Box contacts. This in turn releases the electric strike on the entrance door. The device connected to the Door Box contacts cannot exceed the contact ratings shown in the following table:
ISDN Compatibility
ISDN Compatibility
Description
ISDN-PRI
•DID Line Service
ISDN-PRI (Integrated Service Digital Network - Primary Rate Interface) is a Public Switched Telephone Network (PSTN) service that provides 23 B channels and a single D channel (23B+1D) for trunking. Caller ID indication displays the calling party telephone number on the LCD of the Multiline Terminal for CO incoming calls. This interface provides voice communication path only. I ISDN - PRI Features
When configured for DID Line Service, the trunks emulate Loop Start or Ground Start trunks for outgoing calls and DID trunks for incoming calls.
•Calling Line Identification Presentation (CLIP)
PRG 10-03-05: ETU Configuration - CLIP Information Announcement, will allow the Calling Party Number IE in the Setup Message for a call when placed out an ISDN Trunk.
•Calling Party Number (CPN) Presentation from Station
Calling Party Number (CPN) Presentation from Station allows each unique station or virtual extension 10-digit number (representing the DID number of the originating station) to be sent out over the ISDN Network, if it is programmed. If there is no Extension Calling Number assigned, the system will send the calling number for the ISDN trunk. If both the extension and trunk information is programmed, the extension information is sent as it takes priority.
•Calling Party Name:
If programmed, Calling Party Name allows the station name to be sent out over the ISDN network. A system wide name can be programmed to be sent over the network or the name can be defined on a per station basis. If both are programmed, the system wide name takes priority over the station name.
•SMDR Includes Dialed Number
The SMDR report can optionally print the trunk name (entered in system programming) or the number the incoming caller dialed (i.e., the dialed ISDN digits). This gives you the option of analyzing the SMDR report based on the number your callers dial. (This option also applies to a DID trunk as well.)
•Display Shows Why Caller ID is Not Available
With Caller ID enabled, the system provides information for ISDN calls that do not contain the Caller ID information. If the Caller ID information is restricted, the telephone display shows PRIVATE. If the system is not able to provide Caller ID information because the Telco information is not available, then the display shows OUT OF AREA.
Conditions
•Primary Rate Interface (PRI):
The system is compatible with ISDN Primary Rate Interface (PRI) services. PRI services currently supported include:
-Basic PRI Call Control (BCC)
-Display of incoming caller’s name and number when allowed by Telco
-Routing in the system based on the number the caller dialed
-ISDN maintenance functions (such as In Service/Out of Service Messaging)
-Speech and 3.1 KHz audio
PRI capability requires the installation of 1PRIU-C1. Each PRI circuit provides 24 PRI channels (23B + D) 4 with 64K Clear Channel response. The T1/PRI Interface uses a single slot. When installed, the T1/PRI Interface uses the first block of 24 consecutiv
ACD (Automatic Call Distribution) Group & Supervisor
ACD (Automatic Call Distribution) Group & Supervisor Description
A station can be assigned as the ACD Group Supervisor. A station can be the ACD Supervisor for one or multiple ACD groups. The ACD Supervisor receives status information for the group indicating queued calls and time. When a call is queued to a group for longer than a queue time or when a predefined number of calls are queued, the supervisor's LCD will indicate the number of calls in queue, and the queued time for the longest queue.
The ACD Supervisor can control and can change overflow destination and timing as well as the On/Off duty status of ACD group members. In addition, he ACD Supervisor can monitor an agent’s call and, if desired, the ACD Supervisor can record an agent’s call to the VMIB using Two-way record (refer to Ref. C).
Operation
ACD Group Agents
ACD Group Agents are logged into each ACD group as a Group Member in the system database. Agents use the Agent Duty code or a Flexible button assigned as a UCD-DND button to go ‘On’ and ‘Off’ duty for a specified ACD Group.
To toggle Agent On/Off Duty,
1. Press the [TRANS/PGM] button.
2. Dial ‘8 7’, the Agent Duty (UCD-DND) code.
3. Dial the ACD Group Number.
4. Press the [HOLD/SAVE] button.
Once ‘On-duty’, the LCD display of the DKT will display the queued call count for the ACD Group. Also, if the station has a DSS button for the ACD Group, the LED will flash to indicate the number of calls queued.
Off 0 calls in queue
60 ipm 1 to 3 calls in queue 120ipm 4 to 6 calls in queue 240 ipm 7 or more calls in queue
Supervisor
ACD Group Supervisors are logged into an ACD Group as a Group Member and separately assigned as the ACD Group Supervisor. The ACD Supervisor goes ‘On’ and ‘Off’ duty as with any ACD Group Agent. In addition, the ACD Group Supervisor must have a Flexible button assigned as an [ACD Group] button for each supervised ACD Group.
An ACD Supervisor can monitor calls of ACD Agents in the supervised ACD Group. The Supervisor enters the conversation in a ‘Listen-only’ mode (Mic is muted) but can join the conference with the Mute button. A warning tone can be configured to ‘beep’ when the ACD Supervisor monitors a call.
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