Data Line Security

Data Line Security
Data Line Security protects any station port from receiving audible tones (such as Camp-On or Override) and denies a station from barging in while busy to prevent disruption of data transmission when using a modem or facsimile machine.
Conditions
• When a Multiline Terminal and a Single Line Terminal are assigned for Data Line Security, Tone Override/Voice Override and Call Alert notification tone are not heard over the handset speaker.
• Data Line Security protects a station from Barge-in, even when Barge-In is allowed in Class of Service.
• When any Multiline Terminal or Single Line Terminal calls a station with Data Line Security, a constant busy tone is heard.

Retrieve VM Messages

Retrieve VM Messages
To retrieve VM messages from outside of office: Trunk 1: 03-1234-5678 (DIL) Outside party number: 09087654321 PRG 22-02-01: Trunk 1 DIL
PRG 22-07-01: VM Pilot number, 300
PRG 13-04-01: Speed Dial area No.0 -> 09087654321 PRG 13-04-11: Speed Dial area No.0 -> 100 (VM BOX)
1. Call DIL number.
2. After the VM is answered, user can enter VM Box 100 directly.
3. Announce the zone.
- OR -
Trunk 1: 03-1234-5678 (DID) Outside party number: 09087654321 PRG 22-02-01: Trunk 1 DID
PRG 22-11-05: Set transfer destination, 102 InMail PRG 13-04-01: Speed Dial area No.0 -> 09087654321 PRG 13-04-11: Speed Dial area No.0 -> 100 (VM BOX)
1. Call the DID number to set the transfer to InMail from outside party.
2. After the VM is answered, user can enter VM Box 100 directly.
To retrieve VM messages from Mobile extension: Trunk 1: 03-1234-5678 (DIL) Mobile extension number: 4321 PRG 22-02-01: Trunk 1 DIL PRG 22-07-01: VM Pilot number, 300

Call Coverage Keys

A keyset can have Call Coverage Keys for a co-worker’s extensions, Ring Group master numbers and UCD Group master numbers. The Call Coverage Key lights when the co-worker’s extension is busy, flashes slowly when the co-worker has an incoming call, and flashes fast when the co-worker is in Do Not Disturb. The Call Coverage Key can ring immediately when a call comes into the covered extension, ring after a delay or not ring at all. In addition, the keyset user can press the Call Coverage Key to intercept their co-worker’s incoming call. They can also go off hook and press the Call Coverage key to call the covered extension. An extension can have as many Call Coverage Keys as they have available Feature Keys on their telephone.
Call Coverage Key Busy Lamp Indications The covered extension is: When the key is: Idle or not installed Off Busy On Ringing Slow Flash Covered extension is in DND for outside calls (option 1). Medium Flash Covered extension is in DND for Intercom calls (option 2) or All Calls (option 3). Fast Flash
Call Coverage Keys will intercept the following types of calls:
• Key Ring Calls
• Ringing Intercom calls
• Calls to a UCD Group master number
• Calls ringing a Group Ring master number
• Transferred calls
Call Coverage Keys will not intercept a call ringing the attendant’s Operator Call Key.
Call Coverage Guard Timer
The 4 second Call Coverage Guard Timer helps extensions that have the same Call Coverage key assignments. As soon as an extension user presses their Call Coverage key to answer a call, the key becomes unavailable for 4 seconds to all other extensions with that same key. (Users will hear reorder tone if they press their key before the 4 seconds expire.) This helps prevent users from inadvertently placing a call to the covered destination.
Hotline and Call Coverage Key Surfing
Consecutively pressing Call Coverage or Hotline keys, also called “sur ng”, is a convenient way to locate co-workers. The operation of sur ng is an interaction between the Hotline Automatic Transfer and Automatic Hold options. The chart below shows this interaction. For example, when Hotline Automatic Transfer and Automatic Hold are both enabled, the user on an outside call can quickly surf a row of keys to nd a co-worker and then hang up when they nd them. The call transfers to the co-worker without any other steps.

Terminal Type

Terminal Type 0 = Not set
1 = Keyset/DSLT 2 = SLT Adapter 3 = -- Not used -- 4 = -- Not used -- 5 = -- Not used -- 6 = PGD (Paging) 7 = PGD (Tone Ringer) 8 = PGD (Door Box) 9 = PGD (ACI) 10 = DSS Console 11 = -- Not used --
02 Logical Port Number 0 = Not set
1 = Keyset (1-256)
2 = SLT Adapter (1-256) 3 = Not used 4 = Not used 5 = Not used 6 = PGD (Paging) (1-8) 7 = PGD (for Tone Ringer) (1-8) 8 = PGD (for Door Box) (1-8) 9 = PGD (for Analog I/F) (1-96) 10 = DSS (1-32) 11 = Not used

FUNCTION CODE

FUNCTION CODE FUNCTION
10 Enblock Dialing, 600 & 7000 only 11 X Intercom Differential Ring ( X = 1-8 ) 12 X CO Line Differential Ring ( X = 1-8 ) 13 Intercom Answer Mode (1: HF/2: TONE/3: PV) 14X Call Coverage Attribute (1: On/Off, 2: Ring Delay) 15X Station Ring Download ( X = 0-9 ) 19 Ear-Mic Headset, 600 & 7000 only 21 Knock Down Station COS 22 Restore Station COS 23 Walking COS 24 ICR SCENARIO 31 Message Retrieve Method 32 Message Retrieve Example 33 User Authorization Code Registration 34 {DID CALL WAIT} button assignment 35 Message Wait in Executive/Secretary pair 36 Send SMS Message
37 Register Mobile Extension 38 Make Mobile Extension active 39 Register Mobile Extension CLI 41 Set Wake-Up Time
42 Wake-Up Time Disable
51 XX Custom/Pre-select Message Display (XX = 00-20) 52 Register Custom Message (Message 00) 53 Create Conference Room 54 Delete Conference Room 57 {Call Log Display} Button Assignment

Alarm

Alarm
Alarm lets any station extension work like an Alarm clock. An extension user can have Alarm remind them of a meeting or an appointment. There are two types of Alarms:
• Alarm 1 (sounds only once at the preset time)
• Alarm 2 (sounds every day at the preset time)
Conditions
• Single Line Terminals ring and Music on Hold is heard when the Alarm sounds.
• Only a Multiline Terminal user can view what time the Alarm is currently set for.

CLI Message Wait

CLI Message Wait
Description
When a call is received with Caller or Calling Line ID, the Id is displayed in the DKT LCD as well as the LCD of compatible SLTs. If the call is an ISDN line DID call and disconnects before the called station can answer, the system can activate a CLI Message Wait for the called station. The DKT LCD shows the CLI Message and the [Call Back] button LED flashes. The user may view the CLI Messages, return the call, save the CLI number as a Speed Dial or simply delete the CLI Message.
Operation
To view CLI Messages,
1. Press the [Call Back] button to display the first message. 0314504626
DATE TIME CNT:xx
2. Use the Volume Up/Down buttons to scroll through messages.
To manage CLI Messages,
1. Press the Select softkey to select a CLI Message.
2. To call the number, press the Hold/Save button.
To delete the current CLI Message, press Del Cur softkey.
To store the number as a Speed Dial, press the Save softkey or. To delete all CLI messages press the DND/FOR button.

Answer Customer Calls Promptly and Professionally

Answer Customer Calls Promptly and Professionally, Even When You’re on the Other Line
No matter how small your business, projecting the right image is important. Build your company’s image with Viking’s Two Line Call Sequencer.
In the day mode, the TMS-2 answers calls on one line while you are busy or on the opposite line. After a professional greeting has been played, the TMS-2 holds the caller for up to 15 minutes or until you are available to take the call.

call. Music on hold can be provided from a radio or any other audio source. For a truly
professional image, Viking’s DVA-2W “promotion on hold announcer” may also be added (Fax Back Document 110).
In the night mode, the TMS-2 allows your answering machine to answer either line. The LED indicator displays which mode is active (day or night) and which line is on hold. A volume adjustable beep and warble also indicate which line is on hold

To Camp On (wait without hanging up), .

To Camp On (wait without hanging up), .
• (Intercom calls) When you hear ringing,
wait for the called party to answer. If you hear busy/ring instead of busy before camping on, you can optionally dial the Barge In code to send a Voice Over. Check with your Communications Manager for the code.
• (Outside calls) When you hear new dial
tone, place your call again. OR
1. To leave a Callback for a busy line or
extension, and hang up.
• Wait for the system to call you back.
2. or lift handset.
• (Outside calls) Place your call again.
• (Intercom calls) Speak to co-worker.

NAME ENTRY

NAME ENTRY
Description
A SLT user has the capability to program the user name so that a calling user with an LCD can see the name instead of the station number.
Operation SLT
To register the name at the SLT
1. Lift the handset.
2. Dial ‘561’, the SLT Programming code, confirmation tone is heard.
3. Dial ‘74’, the SLT Name Program Code.
4. Enter name, refer to Station Speed Dial, Alphanumeric Chart.
5. Momentarily depress the hook-switch, receive confirmation tone.
To delete the name at the SLT;
1. Lift the handset.
2. Dial ‘561’, the SLT Programming code, confirmation tone is heard.
3. Dial ‘74’, the SLT Name Program Code.
4. Momentarily depress the hook-switch, receive confirmation tone.

Viking entry phones

• Allows 1-4 entry phones to share a single telephone line with a residential or business telephone system
• Compatible with the following Viking entry phones:
- E-10A, E-20B, E-30, E-35, E-40, E-50, E-60, E-65, E-70, and E-75 Phones
- K-1500-7 Stainless Steel Panel Phone
- K-1700-3 and K-1705-3 Phone with Keypad
- K-1900-8 Stainless Steel Panel Phone with Keypad
- Or use with any analog touch tone phone
• Provide entry phone activated chimes and whole house paging when used with an SLP-1 or SLP-4
• Up to 6 different keyless entry codes / “one time use” keyless entry codes per entrance
• Up to 6 master keyless entry codes for use at any entrance
• Analog Station Dial Through Mode allows entry phones to connect to analog PABX station or telephone line
• Optional “Privacy Number” allows only selected visitors to call from an entry phone
• Provides “Caller ID” and “Call Waiting Caller ID”
• Produces “Call Waiting” tones
• Lighted doorbell switch input to activate entry phone call
• One set of normally open and normally closed contacts available for each entry phone
• Programmable contact activation time
• Auxiliary input to activate timed auxiliary contacts

CALL WAIT & BROKER CALL

CALL WAIT & BROKER CALL
Description
When SIP Phone receives second call wait, user can switch talking to each other. There are a few kinds of call wait and according to the type of call wait operation of switching talk is different.
Operation Receive 2nd call
1) In Case of, SIP Phone has no Call Wait feature or Call Wait is disabled
- If caller is from CO line then the call will be rerouted by system setting automatically
- If caller is from a Station then the caller will hear busy tone. During busy tone, the user
can press ‘*’ for Camp-On call or ‘#’ for Voice-Over. The SIP Phone user who receives this 2nd
call will hear notification tone from system.
- The SIP Phone user who receives this 2nd can make hold for 1st call talking and switch to 2nd
call for talking by press ‘HOLD’ twice
2) In Case of, SIP Phone has Call Wait feature and Call Wait is enabled
- The 2nd call is accepted by the SIP Phone and user who receives this 2nd call will hear
notification tone from Phone itself.
- The caller from CO or Station will hear ringback tone ore coloring.
- The SIP Phone user who receives this 2nd can make hold for 1st call talking and switch to 2nd
call for talking by,
a ) 3 rd party SIP Phone : press ‘HOLD’ twice
b) LG-Ericsson WIT400H SIP Phone : press ‘HOLD’ once
c) LG-Ericsson LIP88xx and LIP8002 SIP Phone : press Up or Down of Navigation button
Hold 1st call and Make 2nd call
1) SIP Phone user makes hold with 1st call and makes 2nd call.
2) After 2nd call is connected the SIP Phone user talks with 2nd call party.
3) If he want to return to 1st call party without hangup the 2nd call,
- 3rd party SIP Phone : press ‘HOLD’ once
- LG-Ericsson WIT400H SIP Phone : press ‘HOLD’ once
- LG-Ericsson LIP88xx and LIP8002 SIP Phone : press Up or Down of Navigation button

Directory Dialing

Directory Dialing allows a Multiline Terminal user to select a co-worker or outside caller from a list of names, rather than dialing the telephone number. There are four types of Directory Dialing:
• SPD-Speed Dials
• EXT-co-worker’s Extensions
• STA-Personal Speed Dials
• TELBK-Telephone Book
Conditions
• Directory Dialing sorts and searches directory names in alphabetical order (based on all characters entered of the name) when the system starts up or reboots. The system resorts extension names when:
- You change PRG 15-01-01 (Extension Numbers and Names).
- Any user dials 700 and changes their extension name.
• Directory Dialing follows all the programmed options and conditions for Speed Dial-System/Group/ Station, Intercom Calling and One-Touch Calling.
• Extension Directory only shows a telephones/VEs that are connected and have a name assigned

LCD & Button Functions

LCD & Button Functions
While in the PROGRAM MODE, the Liquid Crystal Display (LCD) and Flex button LEDs of an Admin Station are used to guide and indicate status of the feature. The dial-pad is most often used to enter data after selecting a data item using the Flex buttons. In some cases, pressing a Flex button will toggle the entry with the Flex button LED indicating the status (ON/OFF).
For PROGRAM CODES with multiple Flex button selections, the volume controls ([VOL UP] and [VOL DOWN] buttons) may be used to select the next or previous item. The [SPEED] button is generally employed as a delete button to erase existing entries however, where noted, it may be used to confirm a range input. Pressing the [CONF] button returns to the 1st step of the data entry procedure for the PROGRAM CODE without storing unsaved entries.
The [SAVE] button is used to store data after entry. If there are no conflicts in the entered data, confirmation tone will be received and the data stored. If a conflict exists, error tone is provided and newly entered data are not saved. Generally, corrected data may be entered and stored without restarting the entry procedure from the 1st step.

Delayed Ringing

Delayed Ringing
Delayed Ringing allows programmed secondary answering positions to ring on incoming calls after a programmed time. This feature applies to CO/PBX lines and Virtual Extension Keys.
Conditions
• An extension user can answer an outside call just by lifting the handset (depending on programming).
• Terminals must have CO line appearance for a trunk call to be answered on the telephone

Flexible Timeouts

Flexible Timeouts
The Flexible Timeouts feature provides a variety of timers in the Resident System Program to allow the system to operate without initial programming. The system timers can be changed to meet customer needs according to the system application requirements.
A Timer Class is used to allow terminals and trunks to have different timers for the same feature. There are 16 timer Classes (0~15). The following table shows the Programs that are used depending on the Timer Class used:

VOICE OVER

VOICE OVER
Description
This feature allows users of iPECS Phones, off-hook on a call (CO, IP or Intercom), to receive a voice announcement through the handset receiver with the existing call. The Voice Over is muted so as not to interfere with the existing conversation. The called station user may then respond to the calling party using Camp-On response or may use Silent Text Messaging to respond.