Telephone Systems Installers New York NY NYC Phone systems installations Brooklyn,Queens,Bronx,VoIP: February 2015

Hot Desk

Hot Desk
Description
A DKT may be assigned as Hot Desk phone allowing users (Agents) to login with the ipLDK-60. When an Agent logs in, the Hot Desk will become active and will take on the attributes defined for the Agent’s station number. When the Agent logs off, the Hot Desk station becomes inactive and the Agent’s calls are forward to the user-entered destination. A different Agent may then login through the inactive Hot Desk station.
Operation
To login at a Hot Desk,
1. Lift the handset or press the On/Off button.
2. Dial the Agent’s authorization code followed by ‘#’.
3. The Hot Desk becomes active with the Agent’s station configuration (station number, COS, ring assign, etc.) and receives incoming calls.
To logout a User,
1. Press the [TRANS/PGM]
2. Dial ‘*’ ‘*’, or press the programmed Agent Logout button.
3. Use the Up/Down buttons to select a Call Forward type.  Station
 Off-net speed
 Mobile extension  VMIB Voice Mail  VM group
4. Press the [HOLD/SAVE] button, the system saves the Agent’s station configuration and the Hot Desk returns to inactive.

Caller ID - Flexible Ringing

The Caller ID - Flexible Ringing feature provides several different options for rerouting calls based on the Caller ID received.
Reject/Reroute “Private” Caller ID Calls
When an analog trunk call is received with “Private” Caller ID information, the SL1100 can reject the call by playing a VRS message or it can route the call to an alternative extension or incoming ring group programmed in PRG 22-18-01.
Reject/Reroute Based on Entry in SPD Table
When an analog, ISDN or IP trunk call is received with regular Caller ID information, the SL1100 can reject the call by playing a VRS message if the Caller ID number matches the Speed Dial group number programmed in PRG 22-16-01 and Speed Dial entry in PRG 13-02-01 and PRG 13-04-01. The analog, ISDN or IP trunk call can also be routed to an alternative extension or incoming ring group if the Caller ID number matches the common or group Speed Dial table (PRG 13-04).
This option can block calls on all trunks or it can be set on a per-trunk basis. Programming Examples for Flexible Ringing by Caller ID:
Various ring tone patterns and melodies for incoming calls are available when using PRG13-04-05; Flexible Ringing by Caller

IP (SIP) trunks are required

A minimum of four IP (SIP) trunks are required due to the NEC KTS infrastructure setup.
NEC recommends that the requirements and programming are completed with as much information as possible before scheduling an activation appointment with 123.Net.
1.5 Conditions
The following limitations apply:
 Some private IP network ranges conflict with SIP Trunking Service providers. This can cause issues when connecting to the SIP Trunking service. Private ranges reserved for the customer’s LAN are:
10.x.x.x
192.168.0.x through 192.168.10.x
 G.711 pass-through is supported for faxing. T.38 is not supported.
 All SIP packets sent to the 123.net SIP server must originate from the public IP address 123.net assigned for your SIP trunks. NAT is not supported.
 Specific traffic from 123.net that will need to be allowed to reach the SL1100:


Features

Account Code – Forced/Verified/Unverified Account Code – Forced/Verified/Unverified Account Code Entry Account Code Entry Add-On Conference Conference All Call Page Paging, Internal Alphanumeric Display Alphanumeric Display Analog Line Extender (Dterm Analog EXT) Not Supported Ancillary Device Connection Ancillary Device Connection Answer Hold Answer Hold Answer Key Answer Key Assigned Night Answer (ANA) Direct Inward Line (DIL) Attendant Add-On Console Direct Station Selection (DSS) Console Attendant Camp-On Call Waiting / Camp On Attendant Positions Attendant Call Queuing Attendant Station Outgoing Lockout Code Restriction, Dial Block Attendant Transfer Transfer Authorization Code Code Restriction Override Automated Attendant Voice Response System (VRS) Automatic Answer with Delay Message Voice Response System (VRS) Automatic Call Distribution Automatic Call Distribution (ACD) Automatic Callback Callback Automatic Day/Night Mode Switching Night Service Automatic Hold Hold Automatic Number Indication (ANI) on T1 T1 Trunking (with ANI/DNIS Compatibility) Automatic Redial Repeat Redial Automatic Release Automatic Release Automatic Route Selection (ARS) Automatic Route Selection
Automatic Trunk-to-Trunk Transfer Call Forwarding, Off-Premise Background Music – Multiline Speaker Background Music Background Music Over External Speakers Background Music Barge-In Barge In Battery Backup – System Memory Battery Backup – System Memory Battery Backup – System Power Battery Backup – System Power Busy Lamp Field on Multiline Terminals One-Touch Calling Call Alert Notification Off Hook Signaling Call Appearance (CAP) Keys Call Appearance (CAP) Keys Call Arrival (CAR) Keys Call Arrival (CAR) Keys Call Forward – All Call Call Forwarding Call Forward – Busy/No Answer Call Forwarding Call Forward – Centrex Not Supported Call Forward – Display Call Forwarding Call Forward – Off-Premise Call Forwarding, Off-Premise Call Forward – Split Call Forwarding Call Monitoring Call Monitoring Call Park – System Park Call Pickup – Group Group Call Pickup Call Pickup Direct Directed Call Pickup Callback Request Message Waiting Caller ID Call Return Caller ID Call Return Caller ID Indication (Analog Trunks) Caller ID Cascade CPU Not Supported Centralized Voice Mail (with E&M Tie Lines) Not Supported Class of Service Class of Service Clock/Calendar Display Clock/Calendar Display CO Message Waiting Indication CO Message Waiting Indication CO/PBX, Tie Line Digit Restriction Code Restriction Code Restriction Code Restriction

Consecutive Speed Dial Speed Dial – System/Group/Station Cordless Telephone Connection Cordless Telephone Connection Customized Message Selectable Display Messaging Data Line Security Data Line Security Delay Announcement Voice Response System (VRS) Delayed Ringing Delayed Ringing Dial 0 For Attendant Operator Dialed Number Indication Service (DNIS) T1 Trunking (with ANI/DNIS Compatibility) Digit Insertion Automatic Route Selection Digital Line Extender (Dterm ISDN EXTender Plus) Not Supported Digital Voice Mail Digital Voice Mail Direct Inward Dialing (DID) Direct Inward Dialing (DID) Direct Inward System Access (DISA) Direct Inward System Access (DISA) Direct Inward Termination (DIT) Direct Inward Line (DIL) Direct Paging Access Paging, Internal Direct Station Selection (DSS) One-Touch Calling Distinctive Ringing Distinctive Ringing, Tones and Flash Patterns Do Not Disturb (DND) Do Not Disturb Door Lock Release Relays Door Box Door/Monitor Telephone Door Box DP to DTMF Switching Pulse to Tone Conversion Drop Key Drop Key Dterm Analog Cordless Terminal Not Supported Dterm Cordless II Terminal Dterm Cordless II Terminal Dterm Cordless Lite II Terminal Dterm Cordless Lite II Terminal Dterm Handset Cordless Dterm Handset Cordless Dterm IP Gateway System Dterm IP Gateway System

advance to the option line

advance to the option line (for editing data):
1. While the option is ﬂashing (e.g., 01 in the above example), press HOLD twice.
• Pressing Volume up and Volume down will scroll through the options for the selected port.
To select another extension and advance to the option line (for entering data):
1. While the option is ﬂashing (e.g., 01 in the above example), press HOLD + Enter extension number + HOLD.
To navigate by extension or station instead of option:
1. While the option is ﬂashing (e.g., 01 in the above example), press [>>] or TRANSFER.
• Select either the extension number or station port.
2. Press Volume Up and Volume Down to scroll through the same option for stations or extensions, depending on which you selected.
3. Press [Select] or HOLD to advance (drill down to) the option.

AUTO FAULT DETECTION AND RECOVERY

AUTO FAULT DETECTION AND RECOVERY
Description
4. CO/IP
If a CO line fault is reported from a PRI/VoIP/SIP gateway, the iPECS places the CO Line in an Out-Of-Service state and places it in the Unused CO/IP Group. Upon receiving the CO Line recovery report, the CO Line is automatically restored. The fault is also reported to the iPECS NMS when configured.
Operation
System
Operation of Fault Detection and Recovery is automatic.
Conditions
1. The “Unused” CO Group contains CO line number

STATION INDIVIDUAL CALL ROUTING (ICR)

STATION INDIVIDUAL CALL ROUTING (ICR)
Description
Station ICR is an extension of Call Forward where the user establishes a routing scenario. Each of the ten scenarios defines rules to route incoming calls based on Time, Day of week, Date and Caller ID to a destination defined by the User. Each scenario is assigned a priority of 0 to 9. When an incoming call is received at the station, the System will search the ICR scenarios entered by the User, then the call will routed according to the destination in the highest priority matching scenario.
Operation iPECS Phone To create a scenario:
1. Press the [PGM] button.
2. Dial 24, the ICR menu or log on to the Station Web portal.
3. Select the desired Scenario number (0 - 9).
4. Select the type of Caller ID (0 – 5):  Type 0 – Station CID  Type 1 - All Station  Type 2 – CO CID

Telephone Switching Systems

Telephone Switching Systems
PBX Number AT&T Partner Plus 110 AT&T Partner 2 111 AT&T Partner ACS 112 AT&T Merlin Legend/Magix 113 AT&T System 25 114 Comdial DSU/Unisyn 2-digit ext. 121 Comdial DSU/Unisyn 3-digit ext. 122 Inter-Tel GMX 12/24 140 Iwatsu Adix 8/24 (S/M Series) 150 Iwatsu Adix 16/48 151 NEC Electra, Level I (release 2.00+) 170 NEC Electra II (release 3.00+) 171 NEC/Nitsuko 124i/128i/384i/DS1000/2000 180 Panasonic KXT 1232 11D 190 Panasonic KXTD 1232 191 Panasonic DBS 824 192 Panasonic DBS Alternate 1 193 Panasonic 576 194 Panasonic KX-TDA 195 Samsung DCS 2.2/Compact 220 Sprint CTX/MTX 230 Siemens HiCom 150e Office Pro/Office Com 240 Siemens HiCom 150e Office Point 241 Toshiba DK-8 250 Toshiba DK-16 251 Toshiba DK-16e, DK-40 252 Vodavi Starplus DHS 260 WIN 36D 270 WIN 100D 271 WIN 48/440CT

AUTOMATIC PAUSE INSERTION

AUTOMATIC PAUSE INSERTION
Description
In addition to a manually entered Pause, the system will automatically pause dialing to allow for potential connection delays. The pause will be inserted when any of the following occur:  After a Flash is encountered in a Speed Dial number,
 After a PABX access code is encountered in a Speed Dial or redial number,
 After a Pulse to Tone Switchover is encountered in a Speed Dial or Redial number.  When a connect message is received on an ISDN Line.

ALARM SIGNAL/DOOR BEL

ALARM SIGNAL/DOOR BELL
Description
The system can be configured to recognize the status of an external contact (normally open or closed). The system will signal assigned iPECS Phones when the contact activates. This capability is commonly employed to provide remote Alarm or Door Bell signals to the user.
Assigned stations receive the Alarm Signal, either a single tone burst repeated at 1-minute intervals or a continuous tone. The Alarm Signal may be terminated at the user’s phone by dialing the Alarm Stop code or, if assigned, pressing the {ALARM STOP} button. To rearm the Alarm function, the alarm condition must be cleared and the Alarm signal terminated.
When used as a Door Bell, assigned iPECS Phones receive a single tone burst each time the external contact is activated and no reset is required.

SERIAL DSS

SERIAL DSS
Description
LIP-8000 keyset supports Serial DSS to be connected through serial cable.
There are 3 types of serial DSS ; 12 button Serial DSS(LIP-8012DSS), 12 button Serial DSS with LCD(LIP-8012LSS), 48 button Serial DSS(LIP-8048DSS).
Operation
Connecting Serial DSS to LIP-8000 keyset
1. Check the station have the authority to use serial DSS in Admin.
2. Check the serial DSS power is off (only for LIP-8048DSS).
3. Power off the LIP-8000 keyset.
5-

Message Wait/Callback

Message Wait/Callback Enable 556 *556 556 *66 SLT Message Wait/Callback Return 557 *557 557 *67 SLT Speed Dial Access 558 *558 558 #8 SLT Cancel DND/FWD/Pre MSG 559 *559 559 559 SLT CO System Hold 560 *560 560 560 SLT Program Mode Access 561 *561 561 561 SLT Attendant Unavailable 562 *562 562 562 Alarm Reset 565 *565 565 *565 Group Call Pickup 566 *566 ** *1 Universal Answer 567 *567 567 2 Account Code with bin 568 *568 568 568 Walking COS Code 569 *569 569 569 ACD Supervisor On/Off Duty 571 *571 571 571 ACD Supervisor Login 572 *572 572 572 ACD Supervisor Logout 573 *573 573 573 ACD Help Code 574 *574 574 574 ACD Calls In Queue Display 575 *575 575 575 ACD Supervisor Status Display 576 *576 576 576 ACD Supervisor Monitor 577 *577 577 577 ACD Reroute Queued Call w/answer 578 *578 578 578 ACD Reroute Queued Call w/o answer 579 *579 579 579 Camp-On Answer 600 *600 600 600 SLT Call Parking Locations

LOOP START TRUNK

LOOP START TRUNK
Ringer Equivalence No 0.5B Service Order Code 9.0F Facility Interface Code 02LS2 Registered Connection RJ21X
GROUND START TRUNK†
Ringer Equivalence No 1.0B Service Order Code 9.0F Facility Interface Code 02GS2 Registered Connection RJ21X
CALLER ID TRUNK
Ringer Equivalence No 0.5B Service Order Code 9.0F Facility Interface Code 02LS2 Registered Connection RJ21X, RJ11*
E&M TIE LINE CARD TYPE 1
Facility Interface Codes TL31M Service Order Code 9.0F Registered Connection RJ2GX TYPE 2
Facility Interface Codes TL32M Service Order Code 9.0F Registered Connection RJ2HX
NOTE:
T-1 SERVICE (SF)
Facility Interface Code 04DU9-BN Service order Code 6.0P Registered Connection RJ48C
T-1 SERVICE (ESF)
Facility Interface Code 04DU9-1KN Service order Code 6.0P Registered Connection RJ48C
DID TRUNK*
Facility Interface Codes 02RV2-T Ringer Equivalence No. 0.0B Service order Code 9.0F Registered Connection RJ21X
OPS LINE CARD
Facility Interface Codes. OL13C Service Order Code 9.0F Registered Connection RJ21X
ISDN BRI CARD
Facility Interface Codes. 02IS5 Registered Connection RJ49C#
ISDN PRI CARD
Facility Interface Codes. 04DU9-1KN Registered Connection RJ49C or

SILENT TEXT MESSAGE

SILENT TEXT MESSAGE
Description
Silent Text Messaging is used to respond to an OHVO call without disconnecting the existing call. Silent Text Messages are sent by pressing a pre-programmed message button or [DND] button.
Operation iPECS Phone To program a {TEXT MESSAGE} button [PGM] + {FLEX} + [PGM] + ‘51’ + Display Message code (‘00’-‘20’) + [SAVE]
To respond to an Off-Hook Voice Over call with a Text message
1. Upon receiving announcement, press the desired {TEXT MESSAGE} or [DND] button, text message is sent to the display of the calling party, OHVO call is terminated.

Always use the Power Switch on the Main/Expansion KSU.

• If Expansion KSU(s) are installed, turn the power on/off in the order of Expan-
sion 2 KSU, Expansion 1 KSU and then Main KSU.
• DO NOT power off by disconnecting the AC (or DC for battery backup) power.
Always use the Power Switch on the Main/Expansion KSU.
• All calls in progress will be cut off when the system is powered off, and if the
Power Failure is set, the applicable extension will become operational.
• All user's setting (such as Call Forward, Camp-On, etc) will be kept.

T1 Trunking (with ANI/DNIS Compatibility)

Description
The T1/PRI Interface gives the system T1 trunking ability. This blade uses a single universal slot and provides up to 24 trunk circuits. In additional to providing digital-quality trunking, the T1/PRI Interface allows you to have maximum trunking ability with fewer blades. This in turn makes more universal slots available for other functions.
You can program each T1/PRI for any combination of the following trunks:
 CO loop start  CO ground start  Direct Inward Dialing  Tie Lines 2
CD-PRTA uses the first block of 24 consecutive trunks. For example, if you have a CD-4COTB with PZ-4COTF installed for trunks 1~8, the T1/PRI Interface automatically uses trunks 9~32. If you have CD-4COTB with PZ-4COTF installed for trunks 1~8 and 17~24, the T1/PRI uses trunks 25~48. The T1/PRI Interface cannot use trunks 9~16 (even if available) since they are not part of a consecutive block of 24 trunks. Each T1/PRI requires that 24 consecutive ports be available in the system even if not all the ports are used otherwise the blade does not function.
The CD-PRTA can be programmed as a 4/8/12/16/20/24 port Fractional T1/PRI.
ANI/DNIS Compatibility
The system is compatible with Telco T1 Automatic Number Identification (ANI) and Dialed Number Information Service (DNIS) services. A compliment to Caller ID service, ANI/DNIS Compatibility provides:
 Receive Format
The Receive Format must be set as  ANI  DNIS  in Program 34-09-01 option 4, which is treated as a Feature Group D format. (Example of ANI Information KP009727517645STKP7100ST.)

CALL TRANSFER

CALL TRANSFER
Description
SIP Phone supports Consultation Transfer and Blind Transfer. Consultation Transfer is also separated to Screened and Unscreened Transfer by System.
Operation Consultation Transfer
1. During talking on a call, press [TRANSFER] button.
2. Dial destination number.
3. Destination is ringing and answers the call – Screened
Or, Destination is ringing - Unscreened
4.Press [TRANSFER COMPLETE] button or OnHook. Blind Transfer
1. During talking on a call, press [BLIND TRANSFER] button.
2. Dial destination number.
3. Press [SEND] or Call Complete button.
4. SIP Phone will goes to idle automatically. Transfer Recall
1. When call transfer failed or no answer, there will be recall to the transferor SIP
Phone.

H.323 v4 Service

TRUNKING
H.323 v4 Service
Description
When assigned to support H.323 protocol, VoIP channels provide protocol conversion between H.323 v4 and the iPECS protocol or SIP. This permits the VoIP channel to connect to external H.323 networks or terminals and to support H.323v4 supplementary services. In addition, H.323 VoIP channels can register with an external H.323 GateKeeper to support Gatekeeper call routing.
Supplementary services are supported employing H.450.1 ~ H.450.12 standards, which define the following supplementary services:  H.450.1  H.450.2  H.450.3  H.450.4  H.450.5  H.450.6  H.450.7  H.450.8  H.450.9  H.450.10  H.450.11  H.450.12

TRANSFER CLI TO SLT
Description
A SLT phone can be received CLI from internal caller instead of station number by programming when it’s tranfering.
Operation
SLT
To transfer to SLT when it’s CO call
1. An User answers a call from CO with CLI
2. The User is transfering to another SLT
3. The SLT can see CLI of CO instead of station number

VOICE OVER

VOICE OVER
Description
This feature allows users of iPECS Phones, off-hook on a call (CO, IP or Intercom), to receive a voice announcement through the handset receiver with the existing call. The Voice Over is muted so as not to interfere with the existing conversation. The called station user may then respond to the calling party using Camp-On response or may use Silent Text Messaging to respond.
Operation iPECS Phone Placing a Voice Over (OHVO) while receiving busy
1. Dial ‘#’ or press a pre-programmed {OHVO} button.
2. After splash tone, begin announcement.

TRANSFER CLI TO SLT

Trunk Card Total

Trunk Card Total 4 *1 Total 8*1 Free Slot LCOT4 48 LCOT8 LCOT16 T1 24 PRI23 IP-GW4 24 IP-GW4E IP-GW16 Extension Card Total 4 Total 8 DHLC8 48 DLC8 DLC16 SLC8 SLC16 MSLC16 IP-EXT16 CSIF4 24 CSIF8 OPB3 2 4 Option Card Slot/Free Slot CTI-LINK 1

Hotel/Motel - Toll Restriction (When Checked In)

Hotel/Motel - Toll Restriction (When
Checked In)
With Toll Restriction (When Checked In), you can control guest's long distance dialing automatically when they check in. This option allows you to set up two completely different Toll Restriction modes. The first mode determines the type of call your staff can place from a room telephone when the room is checked out (Service Code 639). This is the business mode Toll Restriction. The second mode sets the Toll Restriction limits for your guests as soon as you check them in (Service Code 638). This is the hotel mode Toll Restriction.
In the checked out mode, for example, you may want to allow your staff to call locally and within your area code. This would allow them to contact suppliers and other service providers without going to the front desk each time. In the checked in mode, however, you may want to completely restrict outgoing calls and force your guests to use your metered services. (This can also tie into Single Digit Dialing on page 1-407.)
In many cases, such simplified Toll Restriction scenarios may be adequate. However, since each mode uses the full abilities of the system Toll Restriction programming, you can make the calling restriction as elaborate as it needs to be.
Toll Restriction (When Checked In) also allows you to change the Toll Restriction of a room telephone while the room is checked in. This allows you to provide more permissive Toll Restriction to high priority guests. It also allows you to enforce less permissive dialing privileges to guests if you suspect the potential for abuse.
If a room Toll Restriction is changed using access code 637, that room keeps the new setting until it is either changed using access code 637 or in system programming.
The following diagram shows the basic operation of Toll Restriction (When Checked In). When checked in, the room telephone follows the Check In Toll Restriction Level (set in PRG 42-02-02). When checked out, the room telephone follows the normal Toll Restriction Level (set in PRG 21-04-01). Both levels interact with the dialing restrictions set up