iPECS Phones programmed for Auto Speaker Select can access a CO/IP line or an internal call by pressing the appropriate button without the need to lift the handset or press the [SPEAKER] button. Audio from the CO/IP line or called station is sent to the speaker as if the user pressed the [SPEAKER] button and the speakerphone's MIC is activate.
Auto Speaker Select
Unforced Account Codes
Optional (Unforced) Account Codes
Optional Account Codes allow a keyset extension user to enter an Account Code while placing a trunk call or any time while on a call. This type of Account Code is optional: the system does not require the user to enter it. If the keyset user is already talking on a trunk call, their conversation continues uninterrupted while they enter an Account Code.
Call log feature
enhanced Call log feature allows you to log all calls to a telephone, or to gather logs for specific lines assigned to a telephone. The Call log set feature allows you to determine which assigned lines will collect logs. Refer to Call log set on page 358 and Call log on page 436. (all profiles)
• The second dial tone table allows the user to enter up to 10 one to four-digit numbers that, when dialed, will cause the system to produce a second dial tone, at which time the user can enter the remaining call digits. Refer to Configuring the second dial tone table on page 403. (all profiles)
• Profiles 1 and 4, PRI: The Send Name Display feature allows you to specify if you want the business name and OLI to be transmitted over specific PRI lines.
TAPI
Enabling TAPI Server and User Administration
To allow other Domain users to use the TAPI Services the TAPI server must be enabled. This is per- formed by using the TCMSETUP command.
7) Click Start/Run.
8) Enter the following command in the Run command line. TCMSETUP /S [/n] domain\username [password]
The following example installs the Server using the Administrator account within the CTI domain using the Administrator’s password Passw0rd.
LAN Administrator
Your LAN Administrator will provide these parameters. These parameters can only be installed into the PARTNER or MERLIN Messaging system using the module’s RS-232 serial interface and a PC-based communication application, such as HyperTerminal. The HyperTerminal application is available on any PC running a Windows (95, 98, NT, 2000, or XP) operating system. The PC must have its serial port connected to the RS-232 labeled port on the front panel of the messaging system module. This will require a D8W cable (up to 25-feet), a 355AF adapter, and a male DB-25-to-female-DB-9 connector. For more information regarding this serial connection, see the section “Establishing a session” in the “Terminal Based Reporting, Diagnostics and Maintenance” section of the MERLIN Messaging Release 4.0 or PARTNER Messaging Release 7.0 Installation, Programming, and Trouble Shooting Guide Online contained on the Library CD.
The following steps describe how to install the assigned Static IP, Subnet Mask and Default Gateway addresses on the messaging system:
1. Connect the RS-232 cable from a PC to the RS-232 serial port on the messaging module.
Modem
MODEM BOARD (see Figure 3-14)
This board has no selectable options and installs on the IOM board (see Figure 3–15). The MODEM board provides a 56Kbps/V90 modem for communicating with the system remotely. Place the modem board face down over the two connectors, taking care to properly line them up, and lining up the holes in the MODEM board and IOM board, and press gently on the back of the board to seat it.
3.10 IOM BOARD (see Figure 3-15)
This board has no selectable options and installs on the system main cabinet (see Figure 3–16). Line the IOM board up with the card slot and slide it in. Press gently on the center of the IOM board front panel to seat it and secure the board with the two screws.
3.11 TRUNK B CARD (see Figure 3–17)
This card has no selectable options. Insert as many Trunk B cards as are needed into any universal slots (see Figure 3–1). Push firmly in the middle of both card ejectors on each card to ensure that it is fully inserted into the back plane connector.
Network Time Protocol (NTP)
When enabled, the system automatically determines and sets the time of day employing Network Time Protocol (NTP) or ISDN time messages. When using NTP, the system, at ten
(10) minute intervals, requests the time from the specified NTP time server and receives GMT time. This feature allows the System Time to synchronize with the NTP time server automatically. If the time deviates more than two (2) seconds, the system clock is adjusted to match the NTP server.
When using ISDN, the system receives the time of day in ISDN messages and automatically adjusts the time if the time in the system deviates from the ISDN time.
ACS 509
Features Available with Release 7.0 1
■ The PARTNER ACS 509 processor module, which contains up to five lines and nine extensions.
■ Loudspeaker Paging Line to allow you to connect a loudspeaker paging system to any line jack on any PARTNER module.
■ Enhanced backup/restore capabilities to allow you to back up the PARTNER system programming to either the internal memory of the PARTNER ACS R7.0 processor module or a PC Card.
■ An RJ-45 serial port (Admin port) on the PARTNER ACS R7.0 processor module to allow you to connect to the PARTNER system either directly from the COM port of a PC or via an external modem that is connected to the Admin port and administer the system via PARTNER ACS R7.0 PC Administration software.
SLT phone
A SLT phone can be received CLI from internal caller instead of station number by programming when it’s tranfering.
Operation
SLT
To transfer to SLT when it’s CO call
1. An User answers a call from CO with CLI
2. The User is transfering to another SLT
3. The SLT can see CLI of CO instead of station number
Conditions
1. If this function works well, the system should be set ORI in ADM 114-B18.
Connectors
Connectors
Before programming System Data, the battery must be connected to CN4 to allow memory retention when a power failure or brownout occurs. When a brownout or power failure does occur, and the battery backup circuit is not activated, System Data resets to the default values, all stations in the system reset to the default values, and any data programmed on individual stations is cleared
ANSWERING CALLS
ANSWERING CALLS
Ringing Calls
1. Lift the handset.
2. Converse.
Note: When assigned the Delayed Ringing feature, incoming calls will first ring at a primary station. If the call is unanswered after a preprogrammed time interval, calls will also ring at the assigned secondary station.
Ringing Calls To A Second Incoming Extension/CAR/VE Key
1. Lift the handset.
2. Converse.
Note 1: A Second Incoming Extension key must be assigned to appear and ring.
Note 2: A Line key must be available to answer an incoming outside call.
Voice Announce Calls
1.Ensure the MIC LED is lit.
2. Adjust the Speaker volume (W or V) as needed.
3. Respond handsfree.
Note: The handset may be used at any time during the conversation.
Ringing Calls
ANSWERING CALLS
Ringing Calls
1. Lift the handset.
2. Converse.
Note: When assigned the Delayed Ringing feature, incoming calls will first ring at a primary station. If the call is unanswered after a preprogrammed time interval, calls will also ring at the assigned secondary station.
Ringing Calls To A Second Incoming Extension/CAR/VE Key
1. Lift the handset.
2. Converse.
Note 1: A Second Incoming Extension key must be assigned to appear and ring.
Note 2: A Line key must be available to answer an incoming outside call.
Voice Announce Calls
1.Ensure the MIC LED is lit.
2. Adjust the Speaker volume (W or V) as needed.
3. Respond handsfree.
Note: The handset may be used at any time during the conversation.
SV8300 Maximum System Capacity
SV8300 is a full-featured IP based communications system providing a rich set of existing system features, with pure Voice over IP (VoIP) communications, across corporate Local and Wide Area Networks (LAN and WAN).
The DT700 series telephones provide a converged infrastructure at the desktop, with a 10Base-T/100Base-TX connection to the LAN and built-in hub for a PC connection to the telephone itself. The system can provide peer-to-peer connections between the DT700 series telephones with voice compression, offering existing IP telephone features with an enhanced user interface. On the WAN side, the system can provide peer-to-peer connections over IP networks with the voice compression, on CCIS over IP or Remote Unit over IP.
The SV8300 can provide legacy line/trunk interfaces to support the existing Time Division Multiplexing (TDM) based infrastructure, such as analog telephones, digital telephones (DT300 series), analog networks and digital networks (T1/E1, ISDN, etc.).
The 19” chassis provides 104 total ports (80 digital terminals) and can be expanded, using three additional 19” chassis, for a maximum of 416 ports (368 digital terminals). Through IP connection and four additional 19” chassis, the system can be expanded to a maximum of 1024 ports on the SV8300 (refer to Table 2-2 SV8300 Maximum System Capacity – Slot/ Port/Channel on page 2-5).
Communications between legacy stations/trunks and IP stations/IP networks are made using a VoIP daughter board, which converts packet- based voice data to TDM-based voice data, and vice versa. Both peer-to- peer connections and TDM-based connections are controlled by the CPU blade. The CPU incorporates a built-in Device Registration Server (DRS) and a single interface point of IP connection to IP terminal, PCPro and OAI / ACD servers. Figure 1-1 Simplified SV8300 System Connectivity on page 1-2 illustrates a simplified view of the SV8300 system connectivity.
Hibrid mode
Hybrid Mode
Hybrid mode offers you flexibility in accessing outside lines from your telephone. As in Key mode, individual lines can be assigned to system extensions. Additionally, multiple outside lines can be grouped together in pools. The system can have up to four pools, including a main pool and three auxiliary pools. Each pool is identified by a pool access code—880, 881, 882, and 883 respectively.
Pools are represented on system telephones by pool buttons. Unlike line buttons, pool buttons give you access to multiple lines from a single button. Each auxiliary pool is associated with only one pool button. Since the main pool typically contains most of your company’s outside lines, it is associated with two pool buttons. This setup allows you to place a call by using one of the main pool buttons, place that call on hold, and make another call by using the second main pool button. Or you can establish a conference call by using lines in the main pool. The main pool and each auxiliary pool can be assigned to an extension, for a maximum of five pool buttons per extension.
System telephone users can press any of the available pool buttons on their telephones, or they can enter the pool access code at intercom dial tone to make an outside call. (Single-line telephone users must dial 9 or enter the pool access code at intercom dial tone to access a pool since their telephones do not have pool buttons.) After you press a pool button or enter a pool access code, the system selects a free line from the pool for you to make the call. You can access a pool as long as there is at least one available line in the pool.
Hybrid mode allows users who have system telephones with fewer buttons to have access to multiple outside lines and various types of pools. You can make efficient use of outside lines by grouping those of a similar type or function together. For example, you can create an auxiliary pool of WATS or international lines and assign the pools to different groups of users. Additionally, individual lines can be assigned to a manager’s extension so that he or she always has access to an outside line.
Controlling system access
Controlling system access
Modular ICS programming provides several ways of protecting your Norstar system from unauthorized access or use. These features are used in combination to provide control both to users and to lines.
Class of Service
Class of Service (COS) refers to the capabilities that Norstar provides to users who access the system from the public or private network. A password defines which set of capabilities the user has access to.
The COS includes:
• filters that restrict dialing on the line
• an access package defines the set of line pools that may be accessed and whether or not the user has access to the paging feature
The COS that is applied to an incoming remote access call is determined by:
• the filters that you apply to the incoming trunk
• the Class of Service password that the caller used to gain access to the Norstar system
In cases where DISA is not automatically applied to incoming calls, the remote caller can change the class of service by dialing the DISA DN and entering a COS password.
Boot ROM
Boot ROM (Flash ROM)
For Boot ROM, the flash ROM of 1 Mbytes(512 Kbytes × 2 EA) is used. Boot ROM has the program for the initial operation of system(system operation program), and performs the downloading the main program from the flash ROM, which is the Smart Media Card into the SDRAM.
SDRAM
128 Mbytes(Extension into 256 Mbytes can be made) are basically to the 256 SDRAM, and is composed of four 32Mbytes elements. SDRAM has the main program resident to operate, and saves the data necessary for processing the system. In addition, SDRAM is designed to operate in No Wait for the maximum performance of the system.
SRAM
2 Mbytes are provided to SRAM, and is composed of two 1Mbytes element. SRAM can perform the memory backup, and saves the various DB information. The various DB information necessary for the system operation are to be saved at SRAM, but they should be always saved also at the smart media. By doing so, the DB information can be safely saved even when the system is critically damaged from the outside.
NAND_Flash ROM
NAND_FROM is composed of 512 Kbytes, and is used as the subsidiary memory device of OS-7400 system. It saves various DB information.
Smart Media
Smart media is the NAND flash memory card that has saved the main program(OS) for operating MP40 at itself. In addition, is is used as the auxiliary memory of OS-7400 System. The currently used smart media is 32 Mbytes, and 8-bit parallel bus connection mode is used for the connection to the system, which can be used without the change of hardware even though the capacity increases(But the change of the software is needed.) Smart media should operate always with itself mounted on the system, and should be saved in the vinyl packed when the card is delivered.
Engine (SAMSUNG ASIC: STL7065C)
The engine of MP40 uses one of Samsung ASIC. If the extension rack connected to MP40 is LCP, the engine provides the function by which the individual compensation for the voice signal connected by the subscriber card is made.
Digital Call Screening and
Digital Call Screening and Messaging System with 12 Minutes of Flash Memory
The AR-1 Automated Receptionist is a digital call screen- ing and messaging system designed to answer calls with an informative greeting then, let callers ring through to talk to someone live, select from other prerecorded messages or hang up.
Programming functions and message recording are ac- cessed locally or remotely using a standard Touch Tone phone. Recordings from tape, CD, PC, etc. can also be locally loaded via the AR-1’s 3.5mm analog audio input. Twelve (12) minutes of total record time and up to 8 dif- ferent messages can be recorded into the unit. The mes- sages consist of one Day greeting, one Night greeting, one Transfer message, four Menu messages and one Goodbye message.
The AR-1 has a call screening option which allows callers with the correct code to bypass the greeting message and ring through. The unit has a programmable Touch Tone Distinctive ring through option allowing callers to enter 0,7,8, or 9 to ring the phone port in 4 different Distinctive/Custom ring patterns. The unit has an optional automatic ring through mode allowing calls
T1
Initial Configuration of the T1 Module 2
To configure and maintain a T1 module, you must use the PARTNER ACS R7.0 PC Administration software. You cannot program a T1 module via System Programming from extensions 10 or 11. For instructions on how to install and use PARTNER ACS R7.0 PC Administration, see the PARTNER® ACS R7.0 PC Administration Getting Started.
To set up a T1 module in a PARTNER system:
1. Start PARTNER ACS R7.0 PC Administration.
a. Perform one of the following steps:
— Click on the Start menu, and select Programs>PARTNER ACS R7.0 PC Administration>PC Administration. (This is the default location. If you chose to save your files to an alternate location during installation, your path will be different.)
— If you created a Start menu short-cut, click on the Start menu, and select PC
Administration.
— If you created a desktop short-cut, double-click on the PC Administration icon on the desktop.
The New Translation Creation dialog box appears.
DAY/NIGHT ANSWERING
DAY/NIGHT ANSWERING
After you set up DILs to InMail, Call Routing Mailbox 1 answers outside calls. This is because:
• All trunks by default are assigned to Answer Table 1.
• Answer Table 1, which runs Monday-Friday from 8:30 AM to 5:00 PM, uses Call Routing Mailbox 1.
• The Default Mailbox, which runs at all other times (evenings and weekends), also uses Call Routing Mailbox 1.
To Set up simple Day/Night Answering:
• In 47-11-03 Default Mailbox Category and in 47-11-03 Default Mailbox Number change the Default Mailbox for Answer Table 1 to 2.
• From the System Administrator Mailbox:
1. Dial SA + I and record a new Instruction Menu message for Call Routing Mailbox 1.
Emergency phone number list
Emergency Phone Number List (#406) 3
Use this feature to create a list of up to 10 telephone numbers that all users can dial regardless of dialing restrictions, provided they have access to an outside line. Typical list entries include fire, police, and emergency services numbers.
You can use Emergency List entries to override numbers that would otherwise be disallowed. For example, if you created Disallowed List entries to prevent calls to area code 201, but you want to allow calls to a specific number in that area code (such as the number of a manager who is on call after hours), put the number in the Emergency List.
W-1000/W-1000-EWP W-2000A/W-2000A-EWP
Answer Your Door or Gate From Any Phone in Your Home or Business W-1000/W-1000-EWP W-2000A/W-2000A-EWP Now you can answer your door or gate from the safety of your telephone! The W-1000 (flush mount) and W-2000A (surface mount) doorboxes are designed to be installed on the unused telephone line input of nearly any phone system. One or two doorboxes can also share an existing residential phone line and provide door strike and CCTV camera control when used in combination with a C-1000B doorbox controller. When the “Call” button is pressed, the doorbox generates a standard ring cadence for an adjustable number of rings. To converse with the visitor, the inside party simply answers the call from the phone of their choice. The W-1000-EWP and W-2000A-EWP share all of the features of the W-1000 and W-2000A in addition to Enhanced Weather Protection (EWP) for outdoor installations where the unit is exposed to precipitation or condensation. EWP products feature foam rubber gaskets and boots, sealed connections, gelfilled butt connectors, as well as urethane or thermal plastic potted circuit boards with internally sealed, field-adjustable trim pots and DIP switches for easy on-site programming. For more information, see DOD# 859.
Door entry Points
Provide 4 Door Entry Points with Keyless Entry (or Optional Card Readers) for up to 250 Apartments or Offices
The C-4000 converts any four touch tone phones into multi-number auto dialers that will store up to 250 tele- phone numbers in non-volatile memory. Use with Viking’s K-1700-3 or K-1900-8 phones to provide vandal resistant handsfree or handset communication from entry points to apartments or offices.
When a call initiated by the C-4000 is answered by an apartment or business tenant, a built-in contact closure may be activated to control an electric gate or door strike.
Up to 250 entry codes may also be programmed provid- ing tenants with keyless entry or optional PROX-1 Card Readers may be added for Proxy card entry.
The C-4000 can be programmed locally or remotely using a standard Touch Tone phone. The C-4000 has built-in user dialing restriction to help prevent unauthorized calls and toll fraud
Caller ID Call Return
Call Waiting/Camp-On S S S S Callback S S S S Caller ID Call Return S S S S Caller ID S S S S Caller ID - Flexible Ringing S S S E Caller ID - Shared Logging S S S S Central Office Calls, Answering S S S E Central Office Calls, Placing S S S S Class of Service S S S S Clock/Calendar Display/Time and Date S S S S Code Restriction/Toll Restriction S S S S Code Restriction Override/Toll Restriction Override S S S S Code Restriction, Dial Block/Toll Restriction, Dial Block S S S S Conference S S S S Conference, Remote S S S S Conference, Voice Call/Privacy Release S S S S Continued Dialing S S S S Cordless DECT Telephone S S S S Data Line Security S S S S Delayed Ringing S S S S Department Calling S S S S Department Step Calling S S S S DHCP Client S S S S Dial Pad Confirmation Tone S S S S Dial Tone Detection S S S S Dialing Number Preview S S S S Digital Call Logging N/A N/A N/A S Digital Trunk Clocking S S S S Direct Inward Dialing (DID) S S E S Direct Inward Line (DIL) S S S S Direct Inward System Access (DISA) S S S S Direct Station Selection (DSS) Console S S S S Directed Call Pickup S S S S Directory Dialing S S S S Distinctive Ringing, Tones and Flash Patterns S S S E Do Not Disturb (DND) S S S E Door Box S S S S Drop Key S S S S Ecology S S S S E911 Compatibility S S S S Flash S S S S Flexible Ring N/A S S S Flexible System Numbering
Programing tools
Programming tools
This section describes how to set up a telephone for system programming.
You will note that two different sheets of programming overlays came with your Programming Record. Use the one that was created for the telephone you plan to use to program your system.
You can use a two-line display telephone, such as a 7316E digital phone for programming. Use the appropriate overlay for the model of telephone you use, to help you understand where the programming navigation buttons are. The table below shows the Digital phone button icons. If you are programming with a Norstar legacy telephone, the icons may differ slightly:
ACD Announcement
ACD offers extensive overflow options for each ACD Group. For example, a caller ringing in when all agents are unavailable can hear an initial announcement (called the 1st Announcement). This announcement can be a general greeting like, "Thank you for calling. All of our agents are currently busy helping other cus- tomers. Please stay on the line and we will help you shortly." If the caller continues to wait, you can have them hear another announcement (called the 2nd Announcement) like, "Your business is important to us. Your call will be automatically answered by the first available agent. Please stay on the line." If all the ACD Group's agents still are unavailable, the call can automatically overflow to another ACD Group or the Voice Mail Automated Attendant. If all agents in the overflow ACD Group are busy, Lookback Routing automati- cally ensures that the waiting call will ring into the first agent in either group that becomes free.
Using Remote Call Forwarding
Using Remote Call Forwarding on a System Telephone 8
To forward calls manually:
1. Press f11.
2. Dial your extension number.
3. Dial the two-digit Personal Speed Dial code (80-99) that contains the destination outside telephone number at which you want the calls to ring.
To remove Remote Call Forwarding manually:
1. Press f11.
2. Dial your extension number twice.
To forward calls using the programmed button:
1. Press the programmed button.
If an originating extension and a Personal Speed Dial code (80-99) were programmed on the button, Remote Call Forwarding is activated (on a button with lights, the green light is on). Skip Steps 2 and 3.
2. If no originating extension was programmed, dial your extension number.
3. If no destination telephone number was programmed, dial the two-digit Personal Speed Dial code (80-99) that contains the destination outside number at which you want the calls to ring.
Remote Call Forwarding is activated (on a button with lights, the green light is on).
To remove Remote Call Forwarding by using the programmed button:
1. Press the programmed button.
If an originating extension and a destination extension were programmed on the button, Remote Call Forwarding is deactivated (on a button with lights, the green light is off). Skip Steps 2 and 3.
2. If no originating extension was programmed, dial your extension number.
3. If no destination extension was programmed, dial your extension number again. Remote Call Forwarding is deactivated (on a button with lights, the green light is off).
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