Telephone Systems Installers New York NY NYC Phone systems installations Brooklyn,Queens,Bronx,VoIP: October 2015

iPECS eMG80

iPECS eMG80
The iPECS eMG80 is a richly-featured hybrid IP/TDM communications platform for voice and mobility services, optimized for small and growing businesses. With its modular and flexible design, businesses can easily and affordably expand into premium UC and more sophisticated enterprise applications.
• Full Featured: Full PBX feature set including auto attendant, voicemail, call transfer, call forward, call park, call pickup, speed dial, station group, 3-party voice conference and more
• Flexible: Ability to use Digital (DKT) and Analog (SLT) phones along with the full selection of iPECS IP phones and DECT phones. A wide range of mobile applications and soft clients are also supported.
• Secure: Supports IPSec and sRTP security protocols
• Affordable: Low TCO with simple and straightforward licensing structure
• Leading Technology: Advanced IP networking with local and remote management through an intuitive HTML5-based GUI

Diagnostic interface

The SV8100 has a Diagnostic Interface Module (DIM) built into the CD-CP00-US (CPU) blade. The DIM can monitor the activity of the system under the control of commands entered by the engineer. The DIM is accessed via ia the Ethernet interface of the CD-CP00-US blade.
SECTION 2 BEFORE YOU START
As well as monitoring the system, the DIM can also be used to change the operation of the system.
For this reason DO NOT enter the following commands, as they will cause a system restart:
R RESET R RESTART R SHUTDOWN R or any other command that looks like a reset request.
Some DIM commands give a real time output when the command is entered, others will give an output until you enter the command that turns it off. You can turn on multiple DIM outputs by entering relevant commands one after the other.
The SV8100 will continue to operate normally with the DIM is running.

Installation/Connection Cabling

Installation/Connection Cabling
Category 3 or 5 twisted pair cable is recommended for all Valcom distributed amplified paging installations. Screw terminals are provided for the basic connections. RJ45 jacks are provided for chaining multiple V-9964 units together. Removing the narrow right side panel of the V-9964 provides access to controls, connections and option switches. To remove the panel, loosen the two screws holding the panel in place and lift the panel.

Small Community Networks

For Small Community Networks VCM modules are required in all systems being connected. The IP lines should be configured to connect the IP Offices in a star configuration, however the data network itself can be meshed. Also the names and numbers (groups, line, services, etc) on the separate IP Office systems should be unique to reduce potential maintenance confusion.
Each IP Office system broadcasts UDP messages on Port 50795. These broadcasts typically recur every 30 seconds but BLF updates are potentially more frequent. There are no updates if there is no activity and the overall level of traffic is very low – typically less than 1 kbps per system.

Scanning the base station radio frequency

Scanning the base station radio frequency
You must register the handset with a base station before you can perform this procedure. 1 Press the Func key to enter system programming mode.
The main menu appears.
2 Use the Up, Select, and Down softkeys to navigate to the Maintenance menu. 3 Press Select.
4 Log on to the Maintenance menu.
5 Use the up and down softkeys to navigate to the Scan Base RF option. 6 Press Select.
7 Use the up and down softkeys to navigate to the Yes option. The base station radio frequency status appears on the LCD.

Hold reminder

Hold Reminder Tone (#127) 4
Use this feature to set the time interval at which the PARNTER system will provide a reminder tone for a call on hold at a system telephone. When you place a call on hold, the PARTNER system will provide the Hold Reminder Tone at your extension if the call remains on hold for the time interval specified. You can disable the Hold Reminder Tone. (If you disable the Hold Reminder Tone, the PARTNER system will not provide a reminder tone when a call is on hold.)
Considerations 4
■ When you program this feature via Set administration, the setting you specify will apply to all analog lines. It will not apply to T1 lines. You must use the PARTNER ACS R7.0 PC Administration software to program the Hold Reminder Tone for T1 lines.

CIX40 system is available on two hardware versions

CIX40 System Cabinet Versions
The CIX40 system is available on two hardware versions. The Release 1 cabinet is labeled CHSU40A. The Release 2 is labeled CHSU40A2. The system label is on the outside of the CIX40 cabinet on the right side. Throughout this manual R1 HW refers to the earlier CHSU40A systems and R2 HW refers to the later CHSU40A2 systems.
CIX40 Release 2 Cabinet System Capacities
The GCTU2 processor (also used in the CIX40 R1 cabinets) comes with a built-in maintenance modem (AMDS), one Music on Hold (MOH) interface, one IP interface (NIC), one External Paging interface, one relay contact, and one Secure Digital card slot.
The basic CIX40 R2 Hardware system is equipped with GCTU2 and GMAU3 supporting:
• Eight digital telephone ports
• Four CO line ports with Caller ID interface
• One standard single line (2500-set) telephone port.
The system can be expanded, using optional interface cards, to a total of up to 64 ports supporting the items shown i

Remote call control

Remote Call Control (RCC) for MS Lync iPECS RCC integrates call control in the MS Lync client for seamless voice calling, Lync presence and linkage to user’s desk phone.
iPECS ClickCall
By using iPECS ClickCall, simply drag and drop phone numbers from any Windows application or web page onto your PC or laptop to make outgoing phone calls from your desk phone.

Multi-Tier Mobility

iPECS UCS Client: Basic voice calling plus advanced functionality such as video, IM, file sharing, audio conferencing, visual voice mail
• Multi-Tier Mobility: DECT and Wi-Fi phones for in-office cordless, mobile extensions to extend voice features to any phone and iPECS Communicator for full smartphone integration
• Integrated Auto Attendant / Voice Mail (AA/VM): Multi-level, multi-language AA, built- in Voice Store and Forward (VSF) Gateway
• Voice Mail Notifications: Email with or without .wav file attachment or as an alert to mobile phone
• IP Attendant: Windows-based application with powerful monitoring, Busy Lamp Field (BLF) status and attendant console features

• Automatic Call Distribution (ACD): Flexible incoming call routing, real-time agent monitoring and supervision and call record statistics
• Centrally-Controlled T-Net: Greatly enhances survivability, server and geographic redundancy and management of local and remote sites
• System Geographic Redundancy: Hot standby call server for seamless hand-over in case of main server failure
• Multi-Language: Simultaneous support for up to 16 languages in all features
• Power Backup: Power redundancy features with main cabinet installation

System mode

Key System Mode
Each phone is configured with 2 Intercom buttons which cannot be changed. It is also configured with line appearance buttons for specific lines using the Number of Lines settings and individual button programming.
Internal calls are made by selecting one of the two Intercom buttons provided on each phone and then dialing the number of another extension or of the system feature required.
External calls are made by selecting one of the line appearance buttons programmed on the phone and then dialing the external number required.
If the user dials without selecting an Intercom or Line button first, the user's automatic line selection setting is used to determine which button, if available, gets used.
PBX System Mode
Each phone is configured with 3 call appearance buttons (2 only on ETR phones). These can be used to make both internal and external calls. The dialing of an external call can be indicated by the dialing starting with a specific prefix (9 or 0) if required, otherwise any number not matching an internal extension or function is assumed to be external.
The line used for an outgoing external call is determined by configuration settings. ARS Selectors are created which can be groups of lines or specific functions using any available ISDN lines. Different external number prefixes are then mapped to those ARS Selectors. When a user dials an external number, it is matched to a selector and uses the function and one of the lines specified by that selector.
Line appearances can still be used to make and answer calls on a particular line. They can also be used to make a calls.

eMG Platform eMG80-KSUADPKG

eMG Platform eMG80-KSUADPKG
eMG Platform eMG80-MODU
eMG Platform eMG80 Hybrid Starter Bundle
eMG Platform eMG80 Digital Starter Bundle
SBG Platform SBG 1000 Starter Bundle
SBG Platform SBG 1000 Premium Bundle
SBG Platform SBG-1000
SBG Platform SBG-1K-CIU1
SBG Platform SBG-1K-CIU2
SBG Platform SBG-1K-CIU4
SBG Platform SBG-1K-CSIU
SBG Platform SBG-1K-SIPE
SBG Platform SBG-1K-TAPI
SBG Platform SBG-1K-IPN
SBG Platform SBG-1K-TNLS
SBG Platform SBG-1K-IPCRS
SBG Platform SBG-1K-IPCRC
SBG Platform SBG-1K-COMA
SBG Platform SBG-1K-COMI
SBG Platform SBG-1K-3SIPS
SBG Platform SBG-1K-3SIPC
eMG Platform eMG80-KSUAD
eMG Platform eMG80-KSUID
eMG Platform eMG80-EKSU
eMG Platform eMG80-CH204
eMG Platform eMG80-CH408
eMG Platform eMG80-CD408
eMG Platform eMG80-PRIU
eMG Platform eMG80-HYB8
eMG Platform eMG80-DTIB8
eMG Platform eMG80-CS416
eMG Platform eMG80-SLB16
eMG Platform eMG80-WTIB4
eMG Platform eMG80-VVMU
eMG Platform eMG80-MEMU
eMG Platform eMG80-RMB
eMG Platform eMG80-IPCL
eMG Platform eMG80-IPCLV
eMG Platform eMG80-VMCL

Admin password

Changing System Administration Password
It is recommended that you change the System Administration Password after the initial administration of PARTNER Messaging has been completed, or after a service technician has accessed your system and you have provided the technician with the password. The System Administration Password can also be changed through the terminal interface.

The IP Office Basic Edition - Quick Mode

Trunks
The IP Office Basic Edition - Quick Mode can support SIP trunks through its LAN connection. These are configured using IP Office Manager, they cannot be managed through phone based administration.
In order to support SIP trunks, the system must include the following resources:
· SIP Trunk Licenses
These licenses are used to configure the number of simultaneous SIP trunk calls supported, up to a maximum of
20. A IP Office Basic Edition - Quick Mode system supports 3 channels without licenses.
· Voice Compression Channels
These are required to convert between the audio compression methods used for IP telephony and those used for analog and digital trunks. Each IP500 Combination card (up to 2) installed in the system provides 10 voice compression channels for the system. One voice compression channel is used for each SIP cal

Hunt groups

Hunt groups
This feature gives you statistical information about hunt group calls.
From Usage Metrics, start with the display showing Hunt groups.
1. Press ≠. Show group: displays.
2. Enter the group number. Hg1 metrics displays.
3. Press ≠. The display shows the date the information was last cleared.
4. Press ‘. TotalCalls: displays.
The displayed value is the total number of calls received by the hunt group, up to a maximum value of 99999.
5. Press ‘. Ans: displays.
The displayed values are the number of calls that were answered up to a maximum value of 99999 and the percentage of answered calls versus total calls up to a maximum value of 999.
6. Press ‘. Avg ans: _ sec displays.
The displayed value is the average time in seconds that it took to answer a call, up to a maximum value of 999.
7. Press ‘. Abndn: displays.
The displayed values are the number of calls that were abandoned up to a maximum value of 99999 and the percentage of abandoned calls versus total calls up to a maximum value of 999.

IP Office features and applications

Various IP Office features and applications require entry of licenses into the system's configuration. The licenses are
242
unique 32-character codes based on the feature being activated and the serial number of the feature key dongle 190 installed with the IP Office system.

The serial number is printed on the feature key dongle and prefixed with FK. It can also be viewed in the system configuration using IP Office Manager.
· For IP500 V2 systems, the feature key dongle takes the form of an SD card inserted into the control unit. The card is a mandatory item for these systems even if they use no licensed features.

Setup Auto Attendant

Setup Auto Attendant Actions
This table allows you to assign which key presses have associated actions for the auto attendant.
· Type: Software level = 6.1
The auto attendant menu options can be varied according to the time of day. These radio buttons are used to select which set of actions are current displayed and editable within IP Office Manager.
· The button below the key actions table can be used to copy the current set of actions for the selected Type to all the other types in the current auto attendant. This overrides all the existing settings for actions and destinations.
· Key
The standard telephone dial pad keys, 0 to 9 plus *, # and Fax.
· Action
The following actions can be assigned to each key.
· No Action
The corresponding key takes no action.
· Dial by Name
Callers are asked to dial the name of the user they require and then press #. The recorded mailbox name prompts of matching users are then played back for the caller to make a selection. The name order used is set by the Dial by Name Match Order setting. Users without a recorded name prompt or set to Ex Directory are not included. Users can record their name by accessing their mailbox and dialing *05.
· Dial By Number
This option allows callers with DTMF phones to dial the extension number of the user they require. No destination is set for this option. The Direct Dial-By-Number setting above determines how the digits dialed with this action are used.
· Transfer to Auto Attendant: Software level = 6.1+
This option transfers the caller to another indicated auto attendant. This will skip the greeting menu of that auto attendant, playing just the current menu options greeting instead.
· Transfer to Greeting: Software level = 6.1+
This option transfers the caller to a set of prompts for recording the emergency greeting and for selecting whether the emergency greeting is active or not.
· If a system password has been set, the caller is asked to enter that password before they can continue.
· When the emergency greeting is active, it is played to other auto attendant callers before any other auto attendant greeting.
· When the emergency greeting is active, a warning is displayed on the auto attendant's Alarm Extension.

Battery charge controller

The T7406E incorporates a special handset battery charge controller that uses a four-stage charging program. The four-stage charging program sequences charging from a soft start to a fast charge, and then to a topping charge, followed by a maintenance charge.
This four-stage charge sequence presents an optimum-charging plan that helps maximize the overall life of the battery by managing two critical elements in the battery charging process: charge rate and overcharging protection. NiMh batteries do not exhibit memory problems. You do not need to drain the batteries before you recharge them.
Low battery status is indicated on the handset by the visual charge status on the display and the audible warning tone. The battery icon appears in the upper right-hand corner of the handset display. When the battery is low, the battery icon flashes. If the handset is in use and the battery is low, the battery icon flashes and a warning tone beeps every 15 seconds. If the phone is in standby mode, low battery status is not indicated.

Setting the base station DIP

Setting the base station DIP switches for a two-base station application
If you install two base stations, and there is interference between the two when in normal operating most, you can set one base station to operate in the band A (upper band) and the other base station to operate in band B (lower band). For the DIP switch settings for each operating mode, refer to Appendix A, “DIP switch settings,” on page 51.
1 Locate the base station DIP switches at the back of the first base station.
2 Set the DIP switches to normal operating mode for a two-base station application—base station A.
3 Locate the base station DIP switches at the back of the second base station.
4 Set the DIP switches to normal operating mode for a two-base station application—base station B.
The base stations each now operate in one half of the ISM band.

IP Office Basic Edition

System Numbering
IP Office Basic Edition - PARTNER Mode systems can be configured to use either a 2-digit or 3-digit numbering for user extensions.
· If 2-digit numbering is selected, the extensions are numbered 10 to 57. This numbering cannot be changed. In 2- digit mode only 48 extensions are supported.
· If 3-digit numbering is selected, the extensions are numbered from 100 upwards. This numbering can be changed in the range 100 to 579 using system web management. In 3-digit mode a maximum of 100 extensions are supported.
· In both cases, those extensions not matched by physical ports are automatically assigned as phantom extensions

Dial Plan

Dial Plan
Extension Numbering
IP Office Basic Edition - PARTNER Mode systems can be configured to use either a 2-digit or 3-digit numbering for user extensions.
· If 2-digit numbering is selected, the extensions are numbered 10 to 57. This numbering cannot be changed. In 2- digit mode only 48 extensions are supported.
· If 3-digit numbering is selected, the extensions are numbered from 100 upwards. This numbering can be changed in the range 100 to 579 using system web management. In 3-digit mode a maximum of 100 extensions are supported.
· In both cases, those extensions not matched by physical ports are automatically assigned as phantom extensions 61 .
· The system numbering mode can be changed through the phone based administration menus,
66
Special Dialed Numbers
The following can be dialed after selecting an Intercom or call appearance button.

Phantom Extensions

Phantom Extensions
For IP Office Basic Edition - PARTNER Mode 6.1 and higher, extension users are created in the system configuration for all possible users regardless of whether they are matched by installed extension ports. Those user extensions without a physical port are referred to as 'phantom' extensions.
The main purpose of phantom extensions is to provide voicemail mailboxes that are not associated with an existing physical extension. These mailboxes can be accessed and used by the auto attendant menus and other functions.
· The system assumes that the base control unit is always fully populated with up to 24 extensions, either real or phantom or a mix, to which it assigns extension numbers in sequence. It does this before assigning extension numbers to any real extensions on attached external expansion modules up to the system extension limit. If the system extension limit has not been exceeded, any remaining extension numbers are assigned to additional phantom extensions.
The system web management menus allow selection of a phantom user extension number in the same was as for normal physical extension numbers. That includes using a phantom extension as the destination in an auto attendant, trunk DID call map, SIP call by call mapping, etc.
· Calls to a phantom extensions are treated as follows:
· Calls go immediately to the phantom user's voicemail mailbox. Forwarded or transferred calls go to the mailbox of the user doing the transfer or forward.
· If the phantom extension is included in a hunt group, they are ignored.
· Callers can use the phantom user's mailbox DTMF breakout settings, if configured, to be transferred to another destination.
· Calls can be transferred to a phantom extension. Since the calls go immediately to voicemail, no transfer return is supported.
· Joining or bridging to a call that has been sent to a phantom extension’s mailbox will drop the phantom extension from the call in the same way it does for a physical extension.
· Calls to a phantom extension cannot be picked up.
· The phantom extensions are supported within the auto attendant actions Dial by Name, Dial by Number and Transfer to Number.
· Mailbox access for message collection and mailbox configuration is achieved by dialing 778 from any telephone, then entering the phantom extension number and the mailbox access code if it has already been configured. Mailboxes with a configured access code can also be accessed by external calls.
· Phantom extensions can be used as the line coverage extension for a line. In this case, the phantom extension's VMS Coverage Rings setting is used before the call goes to the phantom user's mailbox.
· Auto Dial Intercom buttons can be set to route calls to a phantom extension.
· When using system web management, when selecting extensions in the various menus, a phantom extension is indicated by a # character. The extensions Equipment Type is fixed as Phantom.
· The phantom extension's Automatic VMS Coverage setting can be used to disable mailbox operation. If this is done, calls to the phantom extension will hear busy tone.

Network Management Solution

iPECS Network Management Solution (NMS)
iPECS NMS is a powerful, web-based multi-site monitoring and management tool that greatly improves IT staff efficiency. NMS maintains and monitors a list of all registered system components including call servers, gateways, modules, network switches, IP phones and softphones and notifies IP staff in real-time and through automatic email alerts when critical alarms are encountered.
Remote Call Control (RCC) for MS Lync iPECS RCC integrates call control in the MS Lync client for seamless voice calling, Lync presence and linkage to user’s desk phone.
iPECS ClickCall
By using iPECS ClickCall, simply drag and drop phone numbers from any Windows application or web page onto your PC or laptop to make outgoing phone calls from your desk phone.

default programming

The default programming data shown in Table 2-3 applies even if the option units (GCDU2/ GSTU1/GVPH1) are not mounted. This enables voice mail to be used as is if the GVPH1 is inserted.
• When GCDU2 is unmounted, CO4-6 or CO4 to CO7 and DKTs 9-16 are “make-busy” and cannot be used.
• When the GCOCIH is not installed CO4 to CO7 or CO4 to CO8 are “make busy.”
• When GSTU1 is not installed, SLT2 is not “make busy.”
• When GVPH1 is not installed, VM ports 1-4

iPECS UCS

PARTNER-CA48

PARTNER-CA48 Intercom Autodialer 2
You can connect a PARTNER-CA48 Intercom Autodialer to a PARTNER telephone at an operator’s extension. The Intercom Autodialer is shipped with an adapter, a D8W line cord, a power cord, a power unit, and a button-labeling sheet.
You can wall-mount the Intercom Autodialer to work next to a wall-mounted system telephone. See the instructions provided with the Autodialer

B channel

B channel (Bearer channel). An ISDN standard transmission channel used for voice or data transmission.
Base station: A hardware component that is mounted on walls and ceilings to provide a radio link to an office or other area where portable telephones are used. Each base station houses two radios that allow portables to send and receive calls through the ICS.
Background Music: A feature that allows you to hear music from the speaker of your Norstar telephone. It is available only if a music source has been attached to the ICS and the feature has been enabled under Feature settings in Sys prgrmmng.
Basic password: A one- to six-digit password that prevents unauthorized access to the most commonly-used telephone settings. The Basic password can be assigned and changed in Passwords programming.
Basic Rate Interface (BRI): An ISDN interface which uses two
B channels and a D channel (2B+D).
Bearer channel: See B channel.
Business series terminals These terminals were developed to replace the Norstar M-series terminals. Therefore, their functionality closely parallels the M-series terminals.
button caps: Interchangeable plastic caps that fit over the buttons of legacy Norstar M-series telephones. They are used to indicate the features programmed onto each programmable memory button. Button caps are either pre-printed or have clear windows that allow you to insert labels.
Button Inquiry: ≤•‚ With this feature you can check the function of each programmable button on your system telephone.
C
Call Duration timer: ≤‡‡ A feature that allows you to see how long you spent on your last call, or how long you have been on your present call.
Call Forward: ≤›
A feature that forwards all the calls arriving at your telephone to another telephone in your Norstar system. To have calls forwarded outside the system, use Line Redirection.
Call Forward No Answer: A feature that forwards all calls arriving at your telephone to another designated telephone in your Norstar system after a specific number of rings. Call Forward No Answer is assigned under Capabilities in Terminals&Sets programming.
Call Forward On Busy: A feature that forwards all calls at your telephone to another designated telephone if your telephone is busy. This feature is assigned under Capabilities in Terminals&Sets programming.
Call Forward Override: An automatic system feature that allows you to call someone and ask them to stop forwarding their calls to you.
Call Information: ≤°⁄⁄ Call Information allows you to display information about incoming calls. For external calls, you can display the caller name, telephone number and the line name. For an internal call, you can display the name of the caller and the internal number. You can obtain information about ringing, answered, or

PC Card Slots

PC Card Slots 1
The processor module has two PCMCIA (Personal Computer Memory Card International Association) interface slots (hereafter referred to as PC Card slots). You can buy PC Cards to use in these slots for the following purposes:
■ Use a Backup and Restore PC Card to backup or restore telephone and system programming.
■ Use a PC Upgrade card. After powering down the system, you insert the PC Upgrade Card and turn the power back on. While the system upgrades, the bicolor (red/green) power LED on the processor flashes for about 20 seconds (40 seconds when a 1600 DSL module has been installed; one minute when a T1 module has been installed); then the power LED becomes steady green. If there is firmware on the PC Card that is downloaded to the module, then it will take longer for the power LED to become steady green. All of your system and extension programming is saved and ready to work with the new release.
■ Use a PC Card to store Automatic System Answer and Direct Extension Dial (ASA/DXD) messages.
■ Use a PARTNER Voice Messaging PC Card to provide messaging features (store personal greeting and store and retrieve callers’ messages) for an increased number of mailboxes.
■ Use PARTNER Remote Access PC Card, which allows you to program the system remotely or locally from a PC and perform backup and restore functions. In order to program the system remotely, you must use the PARTNER ACS R7.0 PC Administration software, which is available from your Avaya representative or authorized dealer.
If you use the PARTNER ACS R7.0 PC Administration software, the content of the PC Cards that are installed in the PARTNER ACS processor module as well as all modules installed in the carrier will be displayed in an inventory screen.

Processor Module

Processor Module 1
The PARTNER ACS processor module provides the software intelligence that controls the system’s features. It has jacks for five outside lines, nine enhanced tip/ring extensions, a Music- On-Hold audio source, a grounding screw, a jack that supports an adjunct for two Contact Closures, and a jack for a call reporting (SMDR) device, such as a printer. You can connect a loudspeaker paging system to any line jack on the PARTNER system. (If your loudspeaker paging system requires a “dry contact relay,” you must connect the loudspeaker paging system to line jack
5.) The processor module also has two PC Card slots, a two-color red and green light-emitting diode (LED), and two AAA user-replaceable batteries. The module provides support for integrated Caller ID information on system display telephones. The system requires one processor module