Operation modes ASUS WL-330N provides five operation modes: Wireless Router, Access Point (AP), Hotspot (WiFi Account Sharing), Repeater, and Wireless Network Adapter. NOTES: • Use the Device Discovery utility in the support CD to get the WL-330N's WL-330N's's dynamic IP address. • Before setting up the WL-330N to Hotspot, Repeater or Network Adapter WL-330NtoHotspot,RepeaterorNetworkAdapter to Hotspot, Repeater or Network Adapter mode, ensure that you connect the computer and the WL-330N using a network cable. • If you cannot switch modes successfully, reset the system to its factory default settings through pressing the Restore button while the ASUS WL330N is ON. Wireless Router mode In the Router mode, connect the WL-330N to an ADSL or a cable modem, and the network clients share an IP address for Internet connection. In this mode, the WL-330N provides wireless signals, NAT, firewall, and IP sharing functions to the wireless clients.
Administration Software on a LAN
Apendix 2 – Installing the System Administration Software on a LAN
The PARTNER or MERLIN Messaging System Administration (SA) application software can be used instead of the Touch-tone user interface to configure and program the messaging system. You must use the SA application to configure the Unified Messaging application.
Installing the SA Application
The SA application is installed on a PC that is connected to the LAN. Only a user on that PC can install the SA application. The SA application will communicate with the Messaging system through its LAN port. Installation of the MERLIN Messaging or PARTNER Messaging SA application can be performed from the MERLIN Messaging System Release 3.0 or PARTNER Messaging Release 6.0 Library CD. You select “PARTNER Messaging or MERLIN Messaging System Administration” under “Install Software” from the main Library screen. This will automatically launch a windows software install wizard. Follow the instructions displayed by the install wizard to complete the installation.
Launching the SA Application
To 1. start the SA application, perform one of the following steps:
Dou▪ ble-click on the MERLIN or PARTNER Messaging Administration desktop short cut.
Sel▪ ect the MERLIN or PARTNER Messaging Administration short cut from the Start menu.
Fro▪ m the Start menu, select Programs > MERLIN Messaging Release 3.0 or PARTNER Messaging Release 6.0. (This is the default location.)
The2. Messaging Login window appears, displaying the Messaging Login dialog box.
In 3. the IP address or host name box, enter the Fixed IP address of the Messaging System module that was loaded into the message system (See Section 2)
In 4. the Login box, enter sysadmin.
In 5. the Password box, enter the system administration password. (If this is your first time logging in to the system, click the OK button. You are prompted to enter the password.)
Cli6. ck the OK button.
Once you log in successfully, you can start administering the Messaging system. The SA application windows display the current Messaging settings. For more information regarding installation and use of the SA application, see the MERLIN or PARTNER Messaging System Administration Getting Started Guide under Documentation, System Administration contained on the Library CD.
Technical Specifications
Technical Specifications
AC / DC Power Adapter
› 100~ 240 V AC @ 50/60Hz › DC48V, 1A
Physical Dimensions & Weight
› Width: 278mm
› Depth: 233mm
› Height: 34mm
› Weight: 0.86kg
Firewall
› General security policy, access control › Web site restriction, port forwarding, port triggering › NAT / NAPT, DMZ host, rule-based packet filtering › Connection information, security log
Security
› Virtual Private Network (IPSec, PPTP, L2TP) › Remote administration access control › Digital certificate management
Quality of Service (QoS)
› General QoS profile, bandwidth restriction › Rule-based traffic priority and traffic shaping › DSCP / 802.1p / priority queue configuration › Connection utilization and statistics
Routing
› Static routing (routing table management) › Dynamic routing (RIP v1/v2) › NAT / NAPT, IGMP / Multi-cast
L2 Switching
› 8-port 10 / 100 BASE-TX with 4 built-in PoE (total PoE budget: 20 Watts)
› STP / RSTP, VLAN, LAN bridge › Broadcast and multi-cast storm control, loop detect
Wireless LAN
› 802.11 b/g/n (2.4 GHz)
› WEP, WPA, WPA2 or WPA / WPA2 and web authentication
› 802.1x for enterprise
› Multiple SSIDs (virtual APs), MAC filtering › WPS (WiFi protected set up) support › Wireless multi-media (WMM) › Channel width and frequency selection
IP-PBX / SIP
› Ericsson-LG advanced IP-PBX features (call transfer, call forward, call park, call pick up, call waiting camp on, CO queuing, speed dial, station groups, mobile extension, 3-party voice conference, IP fax relay [T.38])
› SIP trunk – 4 trunks with DECT, 6 trunks w/o DECT › CO trunk – only one option can be mounted on the SBG-1000 either in the factory or locally (1CO, 2CO, 4CO, 1 BRI or 2BRI)
› Extension – 23 IP extensions – 6 Ericsson-LG proprietary DECT terminals › Built-in SIP proxy, registrar, user agent, failover to PSTN
Administration
› Web-based administration (HTTP / HTTPS) › CLI (telnet and telnet over SSH) › User management (role and permissions) › Date and time (NTP / TOD with daylight savings option)
› Smart installation wizard
Services
› File server (disk management, back up and restore) › Printer server (LPD, IPP, Microsoft shared printing support)
› DHCP / DNS server, dynamic DNS, UPnP
Management
› Device information and map view, SNMP, TR-069 › Network connection management, monitoring and diagnostics
› Email notification and syslog support, system log
Service code setup
Use Program 11-15 : Service Code Setup, Administrative (for Special Access) to customize the special access Service Codes which are used by the administrator in the Hotel/Motel feature. You can customize additional Service Codes in Programs 11-10 ~ 11-14 and 11-16. The following chart shows: • The number of each code (01 ~ 14). • The function of the Service Code. • What type of telephones can use the Service Code. • The default entry. • Programs that may be affected when changing the code.
Press the programmed button to deactivate
PARTNER ® Advanced Communications System Installation, Programming, and Use 3. Press the programmed button to deactivate the feature.
The feature is deactivated automatically if you hang up the handset or press any button other than a line, pool, or i button. The green light is off when the feature is deactivated.
Caller ID Call Logging and Dialing (F23) 8 Once the system administrator assigns the Caller ID Call Log Line Association, Caller ID Log Answered Calls, and/or the Caller ID Log All Calls features to log Caller ID calls, you use Caller ID Logging and Dialing (F23) to view the log. Caller ID Call Logging and Dialing is available on system display telephones for all lines for which you subscribe to a Caller ID service. Use this feature to view Caller ID information for central office calls.
You must program Caller ID Logging and Dialing onto a line button with LEDs to use
the feature.
Up to 400 call records can be stored for the system. Each line associated with an extension to log
Caller ID calls is guaranteed a minimum of 20 call records.
You also can automatically dial the number stored in the log.
The call records stored in each user’s call log and available for viewing depend on the following:
■
■
■
■
■
Unanswered transferred calls are logged automatically, whether or not the line and extension are associated with the Call Logging features.
If Caller ID Log Answered Calls is used alone, all Caller ID calls that are answered by that extension are logged.
If Caller ID Log Line Association is used alone, all unanswered Caller ID calls that ring on a line associated with the extension are logged.
If both Caller ID Log Answered Calls and Caller ID Log Line Association are used, all
Caller ID calls that are answered by that extension and all unanswered Caller ID calls that ring on a line associated with the extension are logged.
If both Caller ID Log Line Association and Caller ID Log All Calls are used, all answered
Caller ID calls and all unanswered Caller ID calls received at any extension on specific lines are logged. This combination can be assigned to a maximum of one extension per system. The Caller ID information appears on three screens:
■ The first screen shows the caller’s number (or the reason that the number is not available).
■ The second screen shows the caller’s name (or the reason that the name is not available).
■ The third screen shows the date and time of the call. In addition, the system logs the line the call came in on, whether the log entry was viewed, whether the call was answered or not answered, and whether an atte
Battery Replacement
Battery Replacement 1 1 The PARTNER ACS processor module uses two user-replaceable AAA alkaline batteries. These batteries provide enough power to retain the system programming settings during a power failure for 45 days to six months, depending on the freshness of the batteries. When battery power is getting low, the system displays a ChgBat W/PowerOn or ReplaceSysBat W/Power On message on the top line of display telephones at extensions 10 and 11 in place of the default day/ date/time message. Users at these extensions should be instructed to notify you when they see this message. You should replace the batteries within 45 days of seeing the message.
Message Waiting Light
Programming the General Mailbox Owners
Touch-Tone Input
777
0#
[nnnnnn] #
9
1
3
[nn] #
PARTNER Messaging provides four General Mailboxes–one for each Automated Attendant. The General Mailbox extensions are 9991, 9992, 9993, and 9994. You cannot delete these extensions or change their phone status. Automated Attendant Service calls are directed to the Automated Attendant’s General Mailbox when the Automated Attendant’s Dial 0/Timeout Action is set to record a message in the General Mailbox and: • Caller does not make a selection from an Automated Attendant Service Menu.
• Caller presses 0 while in Automated Attendant Service.
• Caller presses 0 while using the Directory to transfer.
The General Mailbox Owner is the extension whose Message Waiting Light is turned on whenever a message is placed in the General Mailbox. The factory setting for the General Mailbox Owner is extension 10. You can program a different General Mailbox Owner for each General Mailbox, or you can have the same owner for all the General Mailboxes.
In Appendix B, refer to PARTNER Messaging Planning Form 1 — System Parameters for the General Mailbox Owners.
NEC SL1100 features
• Conference, Remote
• Conference, Voice Call/Privacy
Release
• Continued Dialing
• Data Line Security
• Delayed Ringing
• Department Calling
• Department Step Calling
• Dial Pad Confirmation Tone
• Dial Tone Detection
• Dialing Number Preview
• Digital Trunk Clocking
• Direct Inward Dialing (DID)
• Direct Inward Line (DIL)
• Direct Inward System Access (DISA)
• Direct Station Selection (DSS)
Console
• Directed Call Pickup
• Directory Dialing
• Distinctive Ringing, Tones and
Flash Patterns
• Do Not Disturb (DND)
• Door Box
• Drop Key
• Ecologically Sound Power Saving
ModeE911 Compatibility
• Flash
• Flexible System Numbering
• Flexible Timeouts
• Forced Trunk Disconnect
• Group Call Pickup
• Group Listen
• Handset Mute/Handset Cutoff
• Hands-free and Monitor
• Hands-free Answerback/Forced
Intercom Ringing
• Headset Operation
• Hold
• Hotel/Motel
• Hotel/Motel - Do Not Disturb
• Hotel/Motel - DSS Console
Monitoring
• Hotel/Motel - Message Waiting
• Hotel/Motel - Room Status
• Hotel/Motel - Room Status Printout
• Hotel/Motel - Room-to-Room Call
Restriction
• Hotel/Motel - Single Digit Dialing
• Hotel/Motel - Toll Restriction (When
Checked In)
• Hotel/Motel - Wake Up Call
• Hot Key-Pad
• Hotline
• Howler Tone Service
• Illuminated Dial Pad
• InMail
• InMail-Automatic Access to VM
by Caller ID
• InMail-Cascade Message
Notification
• InMail-Email Notification
• InMail-Find-Me Follow-Me
• InMail - Language Setting
• InMail Park and Page
• InMail Upload Download Audio
• Intercom
• IP Multiline Station (SIP)
• IP Single Line Telephone (SIP)
• IP Trunk - (SIP) Session Initiation
Protocol
• ISDN Compatibility
• Last Number Redial
• Licensing
• Line Preference
• Long Conversation Cutoff
• Loop Keys
• Maintenance
• Meet Me Conference
• Meet Me Paging
• Meet Me Paging Transfer
• Memo Dial
• Message Waiting
• Microphone Cutoff
• Mobile Extension
• Mobile Extension - Callback to
Mobile Phone
• Multiple Trunk Types
• Music on Hold
• Name Storing
• Navigation Key
• Night Service
Handsfree, using the headset
Call Forwarding with Follow Me
Call Forwarding with Follow Me
Description
While at a co-worker’s desk, a user can have Call Forwarding with Follow Me redirect their calls to the co-worker’s extension. This helps an employee who gets detained at a co-worker’s desk longer than expected. To prevent losing important calls, the employee can activate Call Forwarding with Follow Me from the co-worker’s telephone.
Call Forwarding with Follow Me reroutes calls from the destination extension. To reroute calls from the initiating (forwarding) extension, use Call Forwarding.
Conditions
•Call Forwarding an extension in a Department Group prevents that extension from receiving Department Pilot Calls.
•Multiple Stations can set Call Forward Follow Me to one station.
•Calls to extensions with DND active do not follow Call Forwarding programming. DIL calls ring an idle Department Group member, and then follow PRG 22-08 programming then PRG 22-05
Press the [MUTE] button
An iPECS Phone can turn off audio transmission from the handset, speakerphone or headset microphone, “Mic Mute”.
Operation iPECS Phone To Mute the Microphone;
1. Press the [MUTE] button, the [MUTE] button LED is on and the microphone (Handset, Speakerphone, Headset) is muted; the connected party receives silence.
To activate the microphone;
1. Press the illuminated [MUTE] button, the [MUTE] button LED is off, and the microphone is activated, transmitting audio to the connected party.
Conditions
1. Changing from speakerphone to handset or vice versa during a mute condition will eliminate the mute status.
2. Returning to idle or placing another CO/IP or intercom call will change the mute status to its normal (active microphone) condition.
Back up the system voice prompts
Determine the version of system voice prompts currently installed on the InMail CompactFlash card. Refer to Selecting the CompactFlash Card on page
• Back up the system voice prompts and recorded names, messages and greetings stored on the In- Mail CompactFlash card to your PC hard disk. Refer to Backing Up the InMail CompactFlash Card on page
• Restore the system voice prompts and recorded names, messages, and greetings stored on the your PC hard disk to the InMail CompactFlash card. Refer to Restoring a Backed-up Database to the In- Mail CompactFlash Card on page
• Update the system voice prompts stored on the InMail CompactFlash Card (required for feature up- grades). Refer to Initializing the InMail CompactFlash Card on page
• Optionally, initialize (completely erase) the InMail CompactFlash card and load the latest system voice prompts. Refer to Initializing the InMail CompactFlash Card on page
• Optionally add or remove any of the supported language prompt sets. Refer to Managing Language Prompt Sets on SL1100 InMail
DOOR OPEN
DOOR OPEN
Description
The iPECS hardware is equipped with relays that activate External Control Contacts. The contacts can be assigned to one of several functions including a Door Open Contact. When used as a Door Open Contact, the contact is connected to a door-lock release mechanism. When assigned stations receive the Door Bell signal, the user may dial the Door Open code to activate the contact.
Expansion Module
The IX-EXPML2 Expansion Module is used exclusively when adding a fourth shelf to the system. The IX-EXPML1 Expansion module must be used when adding a second, third, or fifth shelf to the system.
The IX-EXPML2 expansion module adds six universal card slots and 96 universal ports to the ADIX APS system. In IX-EXPML2, the first card slot supports a maximum of 24 ports. The second card slot supports a maximum of 8 ports. The third through sixth card slots each support a maximum of 16 ports. This unit has dedicated space for the IX-PWSL main power supply as well as the IX-DCDCM, IX-RNGUM power supplies. An internally-mounted IX-PWSL power supply is required in the IX-EXPML2 expansion module.
touch-tone or rotary
Dial Mode (#201) 4
Use this feature to identify individual lines as touch-tone or rotary. Check with your local telephone company if you are not sure which type of line is being provided to you.
Considerations 4
■ If you are having difficulty using touch-tone telephones on rotary lines, you may need to adjust the Rotary Dialing Timeout (#108).
■ If the system has rotary lines, you can use Touch-Tone Enable (F08) to send touch-tone signals over a rotary line (for example, to access bank-by-telephone services).
■ If Dial Mode is set to Rotary, star codes are entered by dialing 11 instead of *. If you have users at extensions with Outgoing Call Restriction (#401) set to Local Only who are calling out on lines with the Dial Mode set to Rotary, you should add “11” to an Allowed Phone Numbers List (#407) and assign the list to these extensions. Otherwise, when the users at the restricted extensions dial 1 to begin a star code, the system interprets this as an attempt to place a long-distance call, the call is blocked, and the user hears the reorder tone.
■ The 1600 DSL module supports only touch-tone signaling.
Programming
Department Step Calling
If you and your co-workers handle
each other's calls, you might want to be in a Department Calling group Someone calling your group's number goes through to any- one who's available. You can even have Department Step Calling () send your personal calls to your group when you're not avail- able. To answer a call already ring- ing a co-worker's phone, use Group Call Pickup ().
When you're on a call and you want the others in your area to listen in on the conversation, activate Group Listen . Your co-work- ers hear the call through your telephone's speaker.
If you frequently call the same co-worker, you can have Ringdown automatically call them for you. All you have to do is lift youndset.
call a door phone
Door Phone(s)
Door phones can be used to call phones selected in system programming. When a door phone calls, you hear a distinctive ringing tone, one or five times (set in system programming). You can also call a door phone and monitor the surrounding area.
LCD telephones display the door phone name ID when calls are made to or from door phones.
The number of possible door phones varies by Strata CIX system, 01~24 maximum for larger systems. Check with your System Administrator to find out the names and locations of your system’s door phones and record them below.
Unforced account Codes
Optional (Unforced) Account Codes
Optional Account Codes allow a keyset extension user to enter an Account Code while placing a trunk call or any time while on a call. This type of Account Code is optional: the system does not require the user to enter it. If the keyset user is already talking on a trunk call, their conversation continues uninterrupted while they enter an Account Code.
Single line telephone users can only enter an Account Code while placing their trunk call. Forced Account Codes
Forced Account Codes require an extension user to enter an Account Code every time they place a trunk call. If the user doesn’t enter the code, the system prevents the call. The system can require Forced Account Codes for all trunk calls, or just for toll calls (as determined by Toll Restriction programming). Note that Forced Account Codes do not pertain to incoming calls.
Verified Account Codes
With Verified Account Codes, the system compares the Account Code the user dials with a list of codes programmed into the Verified Account Code Table. If the Account Code is in the table, the call goes through (provided it is not prevented by an extension’s Toll Restriction programming). If the code is not in the table, the system prevents the call. Verified Account Codes, if enabled, apply only to Forced Account Codes.
Using Account Codes and Speed Dial
To simplify Account Code operation, Personal and System Speed Dial bins can contain Account Codes. Keep the following in mind when using Speed Dial and Account Codes:
● The Account Code can be either the first or last entry in the bin, and must be preceded and fol- lowed by the # character. For example, the Account Code 1234 must be entered as #1234#.
● The Program 0201 - # Key to Enter Account Codes (page 629) option must be enabled in sys- tem programming. In addition, the Program 0201 - Enable Account Codes in Speed Dial (page 629) option must also be enabled.
● The Speed Dial bin can contain an Account Code followed by an outside number, or just the Account Code. The Account Code must be preceded and followed by a # entry. If the bin contains just the Account Code, the user must be sure to press the bin key before dialing the outside number.
● If the system has Verified Account Codes enabled, the Account Code entered in the Speed Dial bin must match an entry in the Verified Account Code Table.
IP-telephony platform, SIP and DECT
iPECS SBG-1000 is a truly converged business communications services platform in a single appliance
IP-telephony platform, SIP and DECT, a broad range of terminals, and advanced telecom applications
Dynamic embedded routing protocols, integrated 802.11b/g/n WiFi, QoS and built-in NAT
Built-in VPN, enhanced security protocols, firewall, DMZ and rules-based packet filtering
Embedded high-speed USB 2.0 port for IT services, connection to local servers for file, fax and printer sharing
Soft client makes smartphones an extension of the communications platform, 3G / 4G mobile broadband plug-in option
Advanced Qsig and IP networking, local and remote management and interoperability with TR-069 and SNMP
UCS Client
iPECS UCS Client: Basic voice calling plus advanced functionality such as video, IM, file sharing, audio conferencing, visual voice mail
• Multi-Tier Mobility: DECT and Wi-Fi phones for in-office cordless, mobile extensions to extend voice features to any phone and iPECS Communicator for full smartphone integration
• Integrated Auto Attendant / Voice Mail (AA/VM): Multi-level, multi-language AA, built- in Voice Store and Forward (VSF) Gateway
• Voice Mail Notifications: Email with or without .wav file attachment or as an alert to mobile phone
• IP Attendant: Windows-based application with powerful monitoring, Busy Lamp Field (BLF) status and attendant console features
• Automatic Call Distribution (ACD): Flexible incoming call routing, real-time agent monitoring and supervision and call record statistics
• Centrally-Controlled T-Net: Greatly enhances survivability, server and geographic redundancy and management of local and remote sites
• System Geographic Redundancy: Hot standby call server for seamless hand-over in case of main server failure
• Multi-Language: Simultaneous support for up to 16 languages in all features
• Power Backup: Power redundancy features wit
Conference call and Collaboration
iPECS UCP – Premium UC Features
› Conference call and Collaboration ̶ Max six members in video conference ̶ File transfer among colleagues
̶ Application sharing for simultaneous access and editing of any type document in real time
̶ Share desktop with other UCS users
̶ Share web page address with other UCS
users
̶ Whiteboard to share drawings and free-form
text in real-time
› Microsoft Exchange Server Integration
– More precise schedule synchronization with Exchange Server
Changing Settings
Changing Settings to Support
PBX or Centrex Services 3
Your system may work behind a PBX or Centrex system:
■ PBX services are provided by a private telephone switch.
■ Centrex services are provided by your local telephone company from a Central Office (CO) outside your premises. These services include the Centrex lines connected to your control unit modules and some set of features—such as hold, conference, or transfer—available on those lines. Centrex services may be offered in your area under a different name. For specific Centrex features to be available to you, your company must subscribe to those features. For specific information about using Centrex features, see the Centrex documentation provided by your local telephone company.
Pool Access Restriction
Pool Access Restriction (#315) 4
Use this feature to restrict a pooled extension from receiving and/or making outside calls on all lines belonging to a specific pool. For example, you may want customer service representatives to make calls using the WATS lines that belong to auxiliary pool 881, but not receive incoming calls on the lines in that pool; in this case, you assign pool 881 to the customer service representative’s telephones and restrict the pool to Out Only.
This procedure is the most extreme way to restrict dialing. For example, an extension set to In Only or No Access for a particular pool cannot select that pool to dial out—even for numbers on the Emergency Phone Number
Data Call Button
Data Call Button
A flexible button on a digital telephone can be assigned as a 'DWD&DOO button, which can be used to dial internal data calls. The telephone must be equipped with an RPCI-DI for 'DWD&DOO button applications.
Direct Station Selection (DSS) Buttons
Digital telephone users can ring selected stations by pressing a flexible feature button assigned for a DSS function. The LED associated with the button provides the busy status of the station and the station’s [PDN]. Each flexible button can be assigned as a DSS button to a different station [PDN]. DSS buttons can also be assigned on DADMs.
Direct Station Selection (DSS) Console Features
On DK40i and DK424, digital and electronic telephones can operate with DSS consoles, which offer the following features:
o Automatic CO line Hold
display different languages
change the language in which display messages appear if the extension has a system display telephone. The language is set for each extension, so telephones in the same system can display different languages.
Considerations 4
If SMDR is used, the call report header is printed in the language specified for extension
T1 module
T1 module is required for Direct Inward Dialing (DID).
■ You must use the PARTNER ACS R7.0 PC Administration software to program Direct Inward Dialing (DID) on T1 lines.
■ You can have a call on a T1 line with Direct Inward Dialing (DID) ring at an extension that cannot access a T1 line from a line or pool button. If the line or pool button is not programmed at an extension, or the line or pool button is busy, the call rings at one of the extension’s Intercom buttons.
■ Outgoing calls can be made on T1 lines administered for Direct Inward Dialing (DID).
■ Automatic System Answer features are disabled on T1 lines with Direct Inward Dialing (DID).
■ Direct Extension Dialing features are disabled on T1 lines with Direct Inward Dialing (DID).
■ Caller ID information is unavailable on T1 lines. The message “Direct In Dial” or “DID” is displayed for incoming calls on T1 lines with Direct Inward Dialing (DID).
■ You should not assign T1 lines with Direct Inward Dialing (DID) to Hunt Groups. If a Hunt Group contains T1 lines with Direct Inward Dialing (DID), callers will receive busy signal when all extensions in the Hunt Group are busy (for example, off-hook), have Do Not Disturb activated, or are in programming mode.
Call Pick-up
Stations can be grouped for incoming call routing and Call Pick-up purposes. Ten types of groups can be defined:
Circular Terminal ACD Ring Pick-Up External Voice Mail VMIM/VSF-Voice Mail Feature Server UMS Group Net VM (Centralized External VM) Unified Communication Solution Server Circular Station Group
In Circular Hunt, calls to a station in the group will go to the station, if unavailable or unanswered in the hunt no answer time; the call will be directed to the next station defined in the group. The call will continue to hunt until each station in the group has been tried. The call remains at the last station or passes to a designated overflow station or group.
A Circular Station Group can be assigned with a pilot number (the Station Group Number) so that calls to the pilot number will hunt. In this case, the call will be directed to the first station in the group and, if needed, hunt through each station in the group until reaching the last station. The call may remain at the last station, passed to an overflow destination or sent to a voice mailbox.
Terminal Station Group
Calls to a station in a Terminal Station Group that encounter an unavailable or unanswered status will be routed through the hunt process. The call will proceed to the next listed station in the group until reaching the last listed station in the group. The call may remain at the last station or be routed to an Overflow destination.
A Terminal Hunt Group can be assigned with a pilot number (the Station Group number) so that calls to the pilot number will hunt. In this case, the call will route as described for Circular Pilot Number hunting.
ACD Station Group
Calls can be sent to an ACD group by dialing the Station Group Number or assigning CO/IP lines to ring directly to the Station Group. Calls are directed to the station in the group that has been idle for the longest continuous time, Uniform Call Distribution. If all stations are busy or unavailable when the call is received, the call may be routed to an alternate location or may continue to wait (queue) for an available station in the group. After queuing to the group, the caller may be routed to an overflow destination, which can be a Station, Station Group or Voice Mailbox.
An ACD supervisor can be assigned to monitor the group and act to oversee operations of the group. The ACD Supervisor can print group statistics and activate alternate routing as well as assist agents.
External hotline
External Hotline (#311) 4
Use this feature to identify an external hotline extension. When a user lifts the handset of an external hotline, a predetermined outside number is dialed automatically. The external number might be, for example, a frequently called service bureau. The external hotline must be a single- line telephone, not a system telephone, and should not have a dialpad.
After you identify an external hotline extension, you must store the external telephone number for the hotline extension as Personal Speed Dial code 80.
Considerations 4
■ Under certain conditions of heavy telephone usage, the external hotline may be unable to dial the programmed number immediately (for example, if many of the tip/ring devices connected to your system dial out at the same time).
■ You can identify several extensions as external hotlines.
■ Do not assign an external hotline to extension 10, 11, or to the first two extensions of any 206 or 308EC module, which are reserved as power-failure extensions.
■ Use Hotline (#603) to identify an internal hotline extension.
■ Use Line Assignment (#301) to assign outside lines to the external hotline extension, Pool Extension Assignment (#314) to assign pools to the external hotline extension, and Automatic Line Selection to set the extension to select outside lines or pools first.
If your use of the external hotline requires immediate dialing of the programmed number, assign a line for use only by this extension.
■ Set Line Ringing to No Ring for all lines or pools assigned to the external hotline to prevent incoming calls from ringing at the extension.
■ Make sure there are no call, line, or pool restrictions assigned to an external hotline.
■ Do not use Station Lock at an external hotline because it will prevent the outside number from being dialed.
■ Remove external hotlines from Night Service Group Extensions (#504), Calling Group Extensions (#502), and Hunt Group Extensions (#505).
■ Do not assign Forced Account Code Entry (#307) to the external hotline.
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