channel (Data channel): An ISDN standard transmission channel which is packet-switched, and is used for call setup, signalling and data transmission. Data channel: See D channel. Data Communications Interface (DCI): A Norstar device that allows you to attach an RS-232 data device to the Norstar system. data terminal: A device, such as a modem, that can be used to transfer data instead of sound over a telephone network. You cannot use Norstar programming to set up such devices. See the documentation that accompanies the device. date: See Show Time or Time and Date. defaults: The settings for all Norstar features when the system is first installed. Settings are changed from their defaults in programming. In this manual, default settings are shown in bold text. Delayed Ring Transfer (DRT) to prime: After a specified number of rings, this feature transfers an unanswered call on an external line, to the prime telephone associated with that line. This feature is activated under Feature settings in Sys prgrmmng. destination code: A two- to 12-digit number that the system interprets and then translates into the digits that you want dialed out. Both the code and its associated dialed digits are assigned under Routing service in Services programming. DID trunk: See Direct Inward Dial trunks. DID Trunk Cartridge: The Trunk Cartridge that allows you to connect DID trunks to the Norstar system. dialing restriction: See Restriction filter. dialing modes: ≤•°¤ This feature allows you to set the dialing mode of your telephone. Norstar supports three dialing modes: Automatic Dial, Pre-Dial, and Standard Dial. All three modes support on-hook dialing, meaning you can dial a call without picking up the receiver. The special features of the Automatic and Pre-Dial modes are available only when you dial on-hook. Digital Mobility phones 74XX: These telephones connect to the system through station modules connected to a Nortel Networks Digital Mobility controller. Digital Trunk Interface: The Trunk Cartridge connects digital T1 AND ISDN trunks to the Norstar system. Direct-dial: A feature that allows you to dial a designated telephone in your Norstar system with a single digit, such as the main receptionist. As many as five direct dial sets can be established. Each telephone in the system is assigned to one direct-dial telephone. There is a single, system wide digit for calling the assigned direct-dial telephone of any telephone. Direct-dial telephones are established in System programming. Telephones are assigned to a direct-dial telephone under Capabilities in Terminals&Sets programming. Direct-dial #: A digit used system- wide to call the Direct-dial telephone. The digit is assigned under Access codes in Sys prgrmmng. Direct-dial number: The digit used
System response to an incoming DID call
System response to an incoming DID call (analogue CO line): 1. set-up a connection based on the defined Start signal, 2. collect incoming digits based on the programmed Receive Digit Count, 3. handle digits based on the Conversion type (0-2), 4. route the call to assigned destination. System response to an incoming DID call (ISDN line): 1. set-up a connection based on the received call set-up messages, 2. collect incoming digits and delete digits from left based on the programmed ISDN Remove Digit Count, 3. handle digits based on the Conversion type (0-2), 4. route the call to assigned destination. Conditions 1. If ICLID routing is assigned for the CO/IP Line, the received Caller Id is compared to the ICLID Table for routing first. If Caller Id does not match an entry in the ICLID Table, the normal DID call processes are used. 2. DID calls that encounter a busy signal, are not answered in the DID/DISA No Answer Timer, or are received at a vacant or invalid number can be routed to the Attendant, a tone, Station group, or VMIM/VSF announcement. When the Attendant receives such calls, the call is appropriately identified by the Attendant iPECS Phone display. 3. For a station that is part of a non-pilot Station Hunt group, DID calls will follow the group hunt process if the Station is busy or does not answer the call. 4. DID calls are subject to Group Call Pick-up and Directed Call Pick-up. 5. If a VMIM/VSF announcement is defined as the destination in the Flexible DID Destination Table, a Caller Controlled Routing Table for the announcement can be defined. iPECS can be configured to drop (disconnect) the call after playing the recorded announcement.
eMG80
The iPECS eMG80 is a richly-featured hybrid IP/TDM communications platform for voice and mobility services, optimized for small and growing businesses. With its modular and flexible design, businesses can easily and affordably expand into premium UC and more sophisticated enterprise applications.
PRI
Features and Specifications The Total Access 900e Series products have the following features: • Support for 4 DS1 (or 3 DS1 plus 1 PRI/CAS, or 2 DS1 plus 2 PRI/CAS) interfaces • Support for a single built-in FXO interface • Support for up to 24 FXS ports with octal FXS daughter board • Support for up to 16 FXS ports and 8 FXO ports with octal FXO daughter board (Total Access 924e only) • Supports Primary Rate ISDN (PRI) or Robbed Bit Signaling (RBS) on the PRI/CAS interfaces • Support for a two auto MDI/MDX 10/100BaseT Ethernet ports (RJ-48C) • Full-featured AOS IP router/firewall • QoS/NAT/DHCP client, server, and relay • Support for SIP trunks • Support for up to 6 Mbps of multi-link Frame Relay, multi-link PPP • Support for optional VPN - 500 IPSec tunnels using DES/3DES/AES encryption • Support for 3-way conferencing • Support for caller ID, message waiting, and stutter dial tone • Fax and analog modem compatible (V.90) • Support for local station to station calls • Up to 48 channels of G.711 (µ-law) • Up to 48 channels on G.726 (32K ADPCM) • Up to 48 channels on G.729 • Up to 48 channels of DTMF detection/generation
MAKE CALL Description
MAKE CALL Description There are three types of call setup – Station Call, CO Call, System Call Feature Implementation. Operation Making Station Call Setup 1. Dial Station Number. 2. If ‘Dial Digit Map’ is programmed, SIP Phone will send call setup immediately. 3. If ‘Dial Digit Map’ is not programmed, press the [SEND] button or “#” key for send out call setup. Making CO Call Setup 1. CO Access Code + Dial Number + [SEND] ex) CO Access Code “9”, Dial Number ‘450-4500’, dial ‘94504500’ and press [SEND] or “#” button NOTE If you program ‘Second Dial Tone Digit Map’ on SIP Phone, you will hear self dial tone from SIP Phone. CO Access Code + [SEND], after hearing CO dial tone, press Dial Number ex) CO Access Code “9”, Dial Number ‘450-4500’, dial “9” and press [SEND] or “#” hear CO dial tone from system dial ‘4504500’ Making System Call Feature Setup 1. System Call Feature by Numbering Code : System Numbering Plan (PGM106-109) 2. Enblock Dialing : System Call Feature numbering code + data + [SEND] button. 3. Supported Call Features by Numbering are, Internal Page Zones Internal All Call Page Meet Me Page Internal All Call Page Meet Me Page Internal All Call Page External Page Zone External All Call Page All Call Page SMDR Account Code Enter SLT Last Number Redial Do-Not-Disturb(DND) Call Forward Speed Dial Program SLT Speed Dial Access
Make call
MAKE CALL Description There are three types of call setup – Station Call, CO Call, System Call Feature Implementation. Operation Making Station Call Setup 1. Dial Station Number. 2. If ‘Dial Digit Map’ is programmed, SIP Phone will send call setup immediately. 3. If ‘Dial Digit Map’ is not programmed, press the [SEND] button or “#” key for send out call setup. Making CO Call Setup 1. CO Access Code + Dial Number + [SEND] ex) CO Access Code “9”, Dial Number ‘450-4500’, dial ‘94504500’ and press [SEND] or “#” button NOTE If you program ‘Second Dial Tone Digit Map’ on SIP Phone, you will hear self dial tone from SIP Phone. CO Access Code + [SEND], after hearing CO dial tone, press Dial Number ex) CO Access Code “9”, Dial Number ‘450-4500’, dial “9” and press [SEND] or “#” hear CO dial tone from system dial ‘4504500’ Making System Call Feature Setup 1. System Call Feature by Numbering Code : System Numbering Plan (PGM106-109) 2. Enblock Dialing : System Call Feature numbering code + data + [SEND] button. 3. Supported Call Features by Numbering are, Internal Page Zones Internal All Call Page Meet Me Page Internal All Call Page Meet Me Page Internal All Call Page External Page Zone External All Call Page All Call Page SMDR Account Code Enter SLT Last Number Redial Do-Not-Disturb(DND) Call Forward Speed Dial Program SLT Speed Dial Access
Dial the VM Pilot Number
TO FORWARD ALL INCOMING CALLS TO YOUR MAILBOX ❍ Press the Speaker key ● Dial 741 or press the Call Forward Immediate Function Key (if one is programmed on the phone)● Dial 1 to Set ● Dial the VM Pilot Number ● Hang up TO FORWARD INCOMING CALLS TO YOUR MAILBOX WHEN YOUR PHONE IS BUSY ❍ Press the Speaker key ● Dial 742 or press the Call Forward Busy Function Key (if one is programmed on the phone)● Dial 1 to Set ● Dial the VM Pilot Number ● Hang up TO FORWARD INCOMING CALLS TO YOUR MAILBOX WHEN YOU DO NOT ANSWER ❍ Press the Speaker key ● Dial 743 or press the Call Forward No Answer Function Key (if one is programmed on the phone)● Dial 1 to Set ● Dial the VM Pilot Number ● Hang up TO FORWARD INCOMING CALLS TO YOUR MAILBOX WHEN YOUR PHONE IS BUSY OR YOU DO NOT ANSWER ❍ Press the Speaker key ● Dial 744 or press the Call Forward Busy/No Answer Function Key (if one is programmed on the phone)● Dial 1 to Set ● Dial the VM Pilot Number ● Hang up
Logging
Initially Logging in to System Administration............................................... 22Selecting the System Administration Prompt Language............................. 23Programming System Parameters.............................................................. 24Programming the System Language Mode and System Language......... 24Setting the System Language Mode ......................................................25Setting the System Language ................................................................25Programming the Call Answer Service Operator Extension .....................28Programming the General Mailbox Owners............................................. 29Programming the Maximum Extension Length
AA delivers recorded announcement
Auto Attendant / Voice Mail Application –AA delivers recorded announcement to direct callers to the proper destination –Voice Mail includes message broadcast, email and mobile notification –Offers all the common VM functionality –Both provide multi-language support › Built-in Automatic Call Distribution (ACD) –Flexible incoming call routing –Real-time agent monitoring and call record statistics –Event messages for management reporting › Mobile Extension –Allows the mobile to place and receive calls through the system –Calls sent to a user’s iPECS phone and mobile simultaneously › Centralized Control T-NET (Transparent Network) Central UCP controls all modules and terminals located in remote offices providing all the features and functions of the central UCP Local survivability is provided with a second call server located at a remote site Power redundancy available when UCP100/600/2400 installed in main cabinet
UcP
iPECS UCP is designed to deliver the flexibility you need as your organization grows Simple Unified Communications Built-in Integrated Applications Tailored to your Needs › Users can access voice, video, instant messaging, conference calling and visual voicemail, all on a simple and easy-to-use platform Leverage the Latest Standards-Based Technologies › iPECS helps you make the most of the latest network technologies such as SIP, optimize call costs using Wi-Fi or use built-in voice conferencing –Provides capacity for up to 2,200 devices, allowing it to handle most any need iPECS-UCP Anywhere, Anytime Connectivity › Access the power of your iPECS call servers your way regardless of your device or location using smartphone, tablet or PC applications › iPECS offers a range of enhanced applications from Ericsson-LG and other specialist application providers, including Microsoft Outlook or Lync as well as others Reliable and Resilient › Total reliability is the only option for your communications. With inherent modular architecture, iPECS UCP provides geographic redundancy, hot standby power redundancy and Central Control T-Net
distributed amplified paging
Installation/Connection Cabling Category 3 or 5 twisted pair cable is recommended for all Valcom distributed amplified paging installations. Screw terminals are provided for the basic connections. RJ45 jacks are provided for chaining multiple V-9964 units together. Removing the narrow right side panel of the V-9964 provides access to controls, connections and option switches. To remove the panel, loosen the two screws holding the panel in place and lift the panel. Mounting The V-9964 may be wall mounted or rack mounted in a standard 19 inch equipment rack using the brackets included. Connections See Figure 1 for a connection diagram. Tip 1, Ring 1 INPUT 1 is the normal Primary or Call Stacker system input, and connects to a Loop Start Trunk Port, 600 Ohm Page Port or some Valcom Page Controls. Note: Do not connect to a C. O. Line. Control Input 1 Provides contact closure activation when using a Page Port. Tip 2, Ring 2 INPUT 2 is the Override page or Call Stacker line two input. If desired, connect this to a second Loop Start Trunk Port or Page Port. Note: Do not connect to a C. O. Line. Provides contact closure activation when using a Page Port. Background Music Input Connection for external line level music source (Example: V-2952, FM Tuner). NOTE: If using multiple V-9964 units in a chained configuration, all speakers must connect to the output of the last unit in the chain. Line Out Output connections to Valcom amplified speakers or 70 Volt amplifier Aux input. Loop Out Connects to Tip and Ring input on a Valcom multi-zone page control unit. Expansion In RJ45 connection from the previous V-9964 in a chained configuration. Expansion Out RJ45 connection to the next V-9964 in a chained configuration. Closing a switch connected to pin 7 and pin 3 of either Expansion In or Expansion Out will hold all queued recorded messages, on all linked V-9964s. During this time, additional messages may still be recorded into the V-9964(s). Once the switch is opened, all queued messages, including DTMF, will play in their entirety. Abort To abort a message during play, connect an external relay contact across the two abort terminals. NOTE: To abort a message during the record sequence, press any DTMF button on the dial pad of the access telephone. Relay Closure Outputs (PLAY) PLYSW and PLYMK Normally open relay contact that closes while a message is being broadcast. (RECORD) RECSW and RECMK Normally open relay contact that closes while a message is being recorded
Do not disturb
Do Not Disturb Function The N.E.C key sets have a function so that anyone trying to ring the key set receives a BUSY tone or routes to voicemail even if it is not being used. This function is useful if a room is needed for an important meeting and the keyset needs to be available for outgoing calls but needs to be silent so as not to disrupt the meeting. Pressing the DND key then choosing one of the following options does this: 1 - External calls only 2 - Intercom calls only 3 – All calls 0 - Cancel
on-premises single line telephones (SLTs)
The system is compatible with 500 type (dial pulse) and 2500 type (DTMF) analog telephone devices. This includes on-premises single line telephones (SLTs), fax machines, and modems. In DSX-40, SLTs connect to analog ports in the main equipment cabinet. In DSX-80/160, SLTs connect to SLIU PCBs. Each analog port provides power and ring voltage for the connected SLT. The analog ports use DTMF receivers. Each system provides 10 DTMF receivers that are shared by all connected analog ports. Message Waiting Both DSX-40 and DSX-80/160 support FSK Message Waiting lamps. DSX-80/160 also provides support for high voltage Message Waiting lamps – while DSX-40 does not. Ringing For Incoming Calls Single line extensions ring according to the settings in 2132-[01-64]: Line Ringing Stations: Config: Ring Line Ringing (2132): Ring Assignment] Assign: . It is not necessary to assign single line sets to Ring Groups to make them ring for incoming calls; they follow Key Ring instead. • In DSX-80/160 by default, the first 16 extensions (300-315) ring (option 2) for lines 1-12 and flash (option 1) for lines 13-64. All other extensions have lamp only (no ringing) for all lines. • In DSX-40 by default, all extensions (including single line sets) have immediate ring for all lines. Ringer Equivalence Number (REN) Considerations DSX-40 Single line telephones assigned to Key Ring or the same Ring Group will ring simultaneously. This is also true for single line telephones connected to the same port. Since the Ringer Equivalence Numbers of connected single line telephones are cumulative, you must do the following: • Add up the RENs of all connected single line telephones. • Be sure the total REN does not exceed 4 on any single port or system-wide. Note that a REN of 1 is normal for an industry standard 2500 set with electromechanical ringer. Many phones with electronic ringers have significantly lower RENs. Check the label on the bottom of each single line telephone for the REN value. DSX-80/160 Single line telephones assigned to Key Ring or the same Ring Group ring in pairs according to their SLIU PCB port assignment. For example, ports 1 and 2 ring together, followed by 3 and 4, 5 and 6, and finally 7 and 8. If the system has more than one SLIU PCB installed, the respective port pairs ring simultaneously on each card (e.g., ports 1 and 2 ring simultaneously on each PCB). The SLIU provides the capability to support this rin
Description the system provides flexible routing
Description The system provides flexible routing of incoming CO (trunks) calls to meet the exact site requirements. This lets trunk calls ring and be answered at any combination of system extensions. A maximum of 84 trunks are available. For additional information on making trunks ring, refer to Ring Groups on page 1-763. Delayed Ringing Extensions in a Ring Group can have delayed ringing for trunks. If the trunk is not answered at its original destination, it rings the DIL No Answer Ring Group (this ring group applies to DIL or non-DIL trunks). This could help a secretary that covers calls for their boss. If the boss does not answer the call, it rings the secretary’s telephone after a programmable interval. Universal Answer Universal Answer allows an employee to answer a call by going to any Multiline Terminal and dialing a unique Universal Answer code. The employee does not have to know the trunk number or dial any other codes to pick up the ringing trunk. You normally set up Universal Answer along with Universal Night Answer (refer to Night Service on page 1-663). When a Universal Night Answer call rings the External Paging, an employee can answer the call from the first available telephone. You might also want to use Universal Answer in a noisy warehouse or machine shop where the volume of normal telephone ringing is not adequate. After hearing the ringing over the Paging, an employee can then easily pick up the call from a shop telephone. The Automatic Off-Hook Answer of Universal Answer Call options (PRG 20-10-07) determines whether or not the extension has the Auto Answer feature for ringing calls. This option allows a user to simply lift the handset to answer a ringing call; dialing the service code is not necessary. Additional Trunk Ring Tones Various ring tone patterns and melodies for incoming calls are available (PRG 22-03-01); Ring Tone Patterns 1~8 and Melodies 1~5 (V3.0 or higher) can be configurable, refer below chart.
please reset the number and reboot the PC
Line Information: Shows the terminal that is going to be used. You can set the following items: ❒ ❒ ❒ Extension Number: Shows the extension number you installed. If you change the terminal or number please reset the number and reboot the PC in order for the change to take affect. Extension Name: Shows the name of the Extension. Line Configuration: Shows the Line Configuration screen. You can't press the button unless you are connected to PBX. ❍ Network Information: ❒ ❒ ❒ PBX IP Address: Shows the IP Address which you entered during installation. If you change the PBX IP Address within the UX5000 programming, change this setting as well and reboot your PC. PBX TCP Port: Shows the TCP Port Address you entered during installation. If you change the PBX TCP Port Address within the UX5000 programming, change this setting as well and reboot your PC. My Host Name / IP Address: Shows the My Host Name/IP Address you entered during installation. We recommend using a "Localhost" (Default) or the PC name. Otherwise, enter the IP address of the network card you are using. If you change the IP address of the card you’re using, change this setting as well and reboot your PC. ❍ Operation Mode: Shows the Operation Mode you selected during the installation. ❒ Multi Line: Send event to CTI that occurs on Speaker Key/Answer Key/Trunk Key/Virtual Extension Key/Yellow Key. Use this setting if the application shows multiple call information.
LINE INFORMATION
Line Information: Shows the terminal that is going to be used. You can set the following items: ❒ ❒ ❒ Extension Number: Shows the extension number you installed. If you change the terminal or number please reset the number and reboot the PC in order for the change to take affect. Extension Name: Shows the name of the Extension. Line Configuration: Shows the Line Configuration screen. You can't press the button unless you are connected to PBX. ❍ Network Information: ❒ ❒ ❒ PBX IP Address: Shows the IP Address which you entered during installation. If you change the PBX IP Address within the UX5000 programming, change this setting as well and reboot your PC. PBX TCP Port: Shows the TCP Port Address you entered during installation. If you change the PBX TCP Port Address within the UX5000 programming, change this setting as well and reboot your PC. My Host Name / IP Address: Shows the My Host Name/IP Address you entered during installation. We recommend using a "Localhost" (Default) or the PC name. Otherwise, enter the IP address of the network card you are using. If you change the IP address of the card you’re using, change this setting as well and reboot your PC. ❍ Operation Mode: Shows the Operation Mode you selected during the installation. ❒ Multi Line: Send event to CTI that occurs on Speaker Key/Answer Key/Trunk Key/Virtual Extension Key/Yellow Key. Use this setting if the application shows multiple call information.
Comparing ISDN to Analog
Comparing ISDN to Analog 54 Type of ISDN service 54 B channels 55 D channels 55 ISDN layers 55 ISDN bearer capability 56 Services and features for ISDN PRI and BRI 57 PRI services and features 57 BRI services and features 58 Feature descriptions 59 Network name display 59 Message Waiting Indicator (MWI) 60 Name and number blocking 60 External call forwarding 61 MCDN trunk features 61 Call by Call service selection for PRI 61 Emergency 911 dialing 62 MCID (Profile 2) 63 Network Call Diversion (Profile 2) 63 DTI card configured as a PRI card 64 ISDN hardware 64 DTI card configured as PRI 64 BRI Card 65 BRI-U2 and BRI-U4 card 65 BRI-ST card 65 U-LT reference point 66 U-NT reference points 66 S reference point 67 T reference points 68 Clock source for ISDN cards 69 Other ISDN BRI equipment: NT1 70 ISDN standards compatibility 71
Slt massege wait
SLT MESSAGE WAIT INDICATION Description All SLT devices will receive a “Stutter” dial tone as an audible Message Wait Indication. In addition, industry standard Message Waiting telephones may be connected to the system. Software will cause the lamp to flash when a messaging is waiting. Operation System The system switches the 90 VDC lamp On and Off for assigned SLTs indicating a Message Wait. Conditions 1. The system switches a 90 VDC supply On and Off to flash the SLT’s neon lamp. 2. Although the SLT Battery Feed is removed during the 90 VDC On cycle, the system will recognize an SLT Off-hook event. 3. The SLT must incorporate a 90 VDC neon lamp that is connected directly across the tip and ring of the voice network.
The calling phone sends out an invite
The calling phone sends out an invite
The called phone sends an information response 100 � Trying � back.
When the called phone starts ringing a response 180 � Ringing � is sent back
When the caller picks up the phone, the called phone sends a response 200 � OK
The calling phone responds with ACK � acknowledgement
Now the actual conversation is transmitted as data via RTP
When the person calling hangs up, a BYE request is sent to the calling phone
The calling phone responds with a 200 � OK.
It�s as simple as that! The SIP protocol is easy to understand and logical.
menu structure
following table shows the menu structure of “Menu” Soft Key. You can reach the desired feature using the following operation. 2-8 TUE 3:03PM 200 Menu Dir VM:00 CL:00 Prev Next Select Exit Prev Next Select Back It is possible to search the desired feature by pressing Cursor the Keys (Up / Down / Right / Left) several times instead of “Prev” or “Next” Soft Keys, or it’s possible to access the desired feature directly by dialing the 2 digit Menu Code after pressing the “Menu” Soft Key. Item Menu Code Next Operation after pressing the “Select” 10 : Volume Preference 11 : Ring 12 : Off-Hook Ring Press “Down” or “Up” to adjust the selected option. 20 : Display Preference 21 : Contrast 22 : Min Brightness 23 : Max Brightness Press “Down” or “Up” to adjust the selected option. 30 : Feature Preference 31 : Voice Announce 32 : Handsfree Reply 33 : Auto Call Timer 34 : Preview Dial 35 : Illuminated Dialpad 36 : Auto Call Screening 37 : Incoming Page 38 : Ringing Line Preference For the selected option, press “On” (enable) or “Off” (disable). 39 : Auto Backlit 40 : Ring Preference 41 : Intercom 42 : Line Keys 50 : Key Assignment 51 : Feature Keys 52 : Primeline Key Press “<<” or “>>” to select and save option. Press “<<” or “>>” to select and save option. 60 : Call Forwarding 61 : Immediate 62 : Ring No Ans 63 : Busy No Ans 64 : Call Forward AME 65 : Display Message 66 : Follow Me 67 : Both Ring Press “Set” or “Cancel”, enter the destination and select option to save. 70 : Speed Dial 71 : Personal Speed Dial 72 : Company Speed Dial Enter Bin number and Phone number, Name and save. 80 : Name and Language 81 : Extension Name 82 : Display Language For Name, enter the name using Alphanumeric Characters, For Language, press “<<” or “>>” to select and save. 90 : Option Preference 91 : Headset Mode 92 : Headset Voice Announce 93 : System Information 94 : VoIPDB Information 95 : Auto Backlit (Threshold) 96 : IP Address Information For Headset option, press “On” (enable) or “Off” (disable). For System / VoIPDB information (IP Address, MAC Address), press “Select”. For Auto Backlit, select threshold option to save. 00 : Admin 01 : Time 02 : Date 03 : Extension Name 04 : Clear All Call Fwd 05 : System Night Key Mode For Time, Date and Extension Name, enter the Time, Date and Extension Number and Name to save. For Clear All Call Fwd, press “Yes”.
Posts
