The 408M is equipped with a heartbeat LED that indicates processing activity on the PCB. (The 408M peripheral processor is operating when the heartbeat LED is flashing.) The KSU1 operation LED (located next to the power switch) is tied to the 408M heartbeat LED. Therefore, when the LED next to the power switch is flashing, the 408M is active. The KSU1-408M has three ribbon cables: • located at the upper right and oriented in a horizontal position, the J1 cable is used to interface a COM4 if required to expand the system CO line capacity. • located at the upper center and oriented in a vertical position, the J4 cable is used to interface the DX-80 CPM. • located at the upper center and oriented in a vertical position, the J5 cable connects to the standard APM4 installed in KSU1. Each CO line circuit incorporates over-voltage protection, ring detector, loop detector, loop/pulse-dial relay, current sink circuit, coupling/isolation transformer (impedance 600:600), hybrid circuit, CODEC & filter, polarity guard circuit and Radio Frequency noise filter. The fourth CO line port is equipped with CNG Fax Tone Detection circuitry. When programmed as a “FAX” line, this circuit will automatically engage the FAX Tone detector. If FAX tone is detected, the system routes the call to the analog port designated as the destination for fax calls.
CPM
CPM (Central Processor Module) The CPM module is equipped standard in KSU1. This board contains all circuitry required to control the fully equipped DX-80. The system uses the CPM to perform all digital voice switching and call processing data switching. The CPM has one ribbon cable connector for connection to the KSU1 408M and five (5) connector sockets for connection of the system built-in modem, voice processor, and second cabinet (KSU2). Since the CPM comes installed inside of KSU1 the CPM ribbon cable is already in place and connected to the KSU1-408M J5 socket. Assuming the orientation of the KSU1 cabinet is installed on the wall; the two horizontal connector sockets in the upper right corner of the CPM are for the MDM (Modem Module). The connector socket labeled “2nd Cabinet” is for connection to the KSU2-408E if that expansion is required. The remaining two connector sockets on the CPM, one at the left side, the other at the right side are for the voice processor solution. Note: The voice processor solution can be any of three possible choices: AAM, 7271C, or 7270C.
no answer
Call ForwardAll/No Answer/ BothRing 0 = Call Forwarding off 1 = Call Forwarding with Both Ringing 2 = Call Forwarding when No Answer 3 = Call Forwarding All Call Up to 8 digits Input Data Description Read Only: Indicates Call Forward-All/No Answer/BothRing setting statsus per extension. Default Related Program None 11-11-01 11-11-03 11-11-04 11-11-05 02 03 04 05 06 07 08 09 Call Forwarding Destination for Both Ring, All Call, No Answer Call ForwardBusy Call Forwarding Busy destination Call Forwarding– Follow-Me Call Forwarding Follow-Me destination Do Not Disturb 0 ~ 9, *, #, P, R, @ (Up to 36 digits) 0 = Call Forward-Off 1 = Call Forward-Busy or No answer 2 = Call Forward-Busy 0 ~ 9, *, #, P, R, @ (Up to 36 digits) 0 = Disable 1 = Enable Extension Number (Up to 8 digits) Read Only: Indicates Call Forward-All/No Answer/BothRing destination number set per extension. Read Only: Indicates Call Forward-Busy setting status per extension. None None Read Only: Indicates Call Forward-Busy destination number set per extension. Read Only: Indicates Call Forward-Follow-Me setting status per extension. Read Only: Indicates Call forwarding follow-me extension number set per extension. 0 = No Setting 1 = DND External 2 = DND intercom 3 = DND Transfer 4 = DND All Message Waiting (Set) Message Waiting (Rec) Extension Number (Up to 8 digits) Extension Number (Up to 8 digits) Read Only: Indicates DND setting status per extension. Read Only: Indicates extension number which you set Message Waiting. Read Only: Indicates extension number when left Message Waiting.
Central Processor Module
KSU1 COMPONENTS The CPM (Central Processor Module) is installed inside of KSU1 to the 408M ribbon cable J4 (also labeled “To CPM”). The CPM contains: • Two serial ports, • Two music ports, • One control contact (external paging/LBC/gate control), • One external page equipment interface connection, and • Socket connectors for the KSU2 (labeled “2nd Cabinet”), MDM, and VP modules (AAM, 7271C, and 7270C). The standard 408M (part of 7201) contains: • 4 CO line ports, • 1 power failure transfer port for the first CO line circuit, • 8 digital ports, • a ribbon cable (J1, also labeled “COM4”) for connection to the COM4 module (PN 7210) in KSU1, and • ribbon cable sockets (J2 and J3, also labeled “To DPM8/APM4”) for connection of DPM8 (PN 7220) or APM4 (PN 7230) modules. The standard APM4 (part of 7201) contains four analog device ports (installed on ribbon cable J5, also labeled “APM4”). 1.2.2 KSU2 COMPONENTS The standard 408E contains: • 4 CO line ports • 1 power failure transfer port for the first CO line circuit • 8 digital ports • a ribbon cable (J1, also labeled “COM4”) for connection to the COM4 module (PN 7210), • ribbon cable sockets (J2 and J3, also labeled “To DPM8/APM4”) for connection of DPM8 (PN 7220) or APM4 (PN 7230) modules, and • a shielded cable (J4) for connection to CPM socket JP2 (also labeled “2nd Cabinet”) in KSU1.
memory module
Memory Module installation or replacement
Note: The Memory Module has a proprietary formatting scheme — do not attempt to install a non-ESI drive.
Contact ESI for a replacement Memory Module, if needed.
Adding or replacing the Memory Module will require that the ESI-100 be taken out of service.
All of the ESI-100’s configuration data and customer recordings are stored in the Memory Module.
Replacing it, therefore, requires re-programming and re-recording, unless you have previously performed a backup
using ESI System Programmer software. (Prompts stay intact, however.)
Note: Be sure to observe all proper procedures regarding the prevention of electrostatic discharge (ESD) when
performing the following procedures; otherwise, circuit boards may suffer damage.
Install the CompactFlash Memory Module
1. Open the lid of the cabinet (you must remove
the screw on the top that secures the lid).
2. Power down the system.
3. Plug the Memory Module into the J14 connector
on the main board (see diagram, right).
4. Secure the lid to the KSU
Service Code Setup (for System Administrator)
: Service Code Setup (for System Administrator) to customize the Service Codes for the System Administrator. You can customize additional Service Codes in Programs 11-11 ~ 11-16. The following chart shows: • The number of each code (01 ~ 50). • The function of the Service Code. • The type of telephones that can use the Service Code. • The default entry. For example, dialing item 26 allows users to force a trunk line to disconnect. Input Data Item No. 01 Item Night Mode Switching 0~9, Input Data *, # Maximum of 8 digit Description Terminal: MLT, SLT Default 718 Related Program 12-xx 20-07-01 03 04 05 06 07 08 09 11 12 Setting the System Time Storing Common Speed Dialing Numbers Storing Group Speed Dialing Numbers Setting the Automatic Transfer for Each Trunk Line Canceling the Automatic Transfer for Each Trunk Line Setting the Destination for Automatic Trunk Transfer Charging Cost Display by the Supervisor Entry Credit for Toll Restriction Night Mode Switching for Other Group 0~9, *, # Maximum of 8 digit 0~9, *, # Maximum of 8 digit 0~9, *, # Maximum of 8 digit 0~9, *, # Maximum of 8 digit 0~9, *, # Maximum of 8 digit 0~9, *, # Maximum of 8 digit 0~9, *, # Maximum of 8 digit 0~9, *, # Maximum of 8 digit 0~9, *, # Maximum of 8 digit Terminal: MLT Terminal: MLT Terminal: MLT Terminal: MLT Terminal: MLT Terminal: MLT Terminal: MLT Terminal: MLT Terminal: MLT 728 753 754 733 734 735 No Setting No Setting 618 24-04-01 24-04-01 24-04-01 12-xx 2
system numbering
System Numbering to set the system numbering plan. The numbering plan assigns the first and second digits dialed and affects the digits an extension user must dial to access other extensions and features, such as service codes and trunk codes. If the default numbering plan does not meet the site requirements, use this program to tailor the system numbering to the site. Caution! Improperly programming this option can adversely affect system operation. Make sure you thoroughly understand the default numbering plan before proceeding. If you must change the standard numbering, use the chart for Table 2-1 System Numbering Default Settings on page 2-57 to keep careful and accurate records of your changes. Before changing your numbering plan, use PC Pro to make a backup copy of your system data. Changing the numbering plan consists of three steps: Step 1 : Enter the digit (s) you want to change You can make either single or two digit entries. In the Dialed Number column in the Table 2-1 System Numbering Default Settings on page 2-57, the nX rows (e.g., 1X) are for single digit codes. The remaining rows (e.g., 11, 12, etc.) are for two digit codes. • Entering a single digit affects all the Dialed Number entries beginning with that digit. For example, entering 6 affects all number plan entries beginning with 6. The entries you make in step 2 and step 3 below affect the entire range of numbers beginning with 6. (For example, if you enter 3 in step 2 the entries affected are 600 ~ 699. If you enter 4 in step 2 below, the entries affected are 6000 ~ 6999.) • Entering two digits lets you define codes based on the first two digits a user dials. For example, entering 60 allows you to define the function of all codes beginning with 60. In the default program, only * and # use 2-digit codes. All the other codes are single digit. If you enter a two digit code between 0 and 9, be sure to make separate entries for all the other two digit codes within the range as well. This is because in the default program all the two digit codes between 0 and 9 are undefined.
ACD department programming
ACD department programming ACD departments can be programmed to route calls based on several optional parameters. Each ACD station can be logged onto as many as two ACD departments at the same time. Also, each ACD station can be a member of up to 20 ACD departments (i.e., up to 20 log-on keys may be assigned to each ACD station.) Each ACD agent must have a Digital Feature Phone1, IP Feature Phone II, Digital Cordless Handset, or VIP Softphone. Agent log-on keys will be automatically assigned to the lower left programmable feature keys for the stations listed in ACD departments (with wrap keys automatically assigned above them; see “Feature keys,” page G.37). Note: Line keys can’t be used to answer calls ringing Attend departments set in the live-ring list (in Functions 211, 2121, and 2131). ACD overflow Incoming calls that are holding (queued) for an available agent can be automatically forwarded to a new destination if ACD overflow is assigned. ACD overflow can be initiated by exceeding a maximum number of queued calls or by an individual exit timer set for each ACD department. If ACD overflow parameters aren’t assigned, the default action will be to overflow calls based on the system default ACD exit timer only. ACD overflow parameters are: • Queue exit threshold — If the number of calls in queue matches a predetermined queue exit threshold, all subsequent calls to that ACD department will immediately follow that department’s call-forward destination. • ACD exit timer — When a call has been held in queue for a predetermined duration specified for that ACD department, the call will follow the department call-forward destination. If the department’s ACD exit timer isn’t assigned, the system-wide default (for the current operation) will be used. ACD agent priority ACD agents who are simultaneously logged into two departments can have calls to one department take precedence over the other department’s calls. When the ACD station is assigned to each ACD department, the “baseline” priority is set for calls that are directed to that station from that department. ACD call escalation (priority override) An incoming call that has been in an ACD department queue the longest can be forced to ring at the next available agent, regardless of the priority setting of that agent’s station department log-in. A timer that’s set in ACD department programming (see page G.27) triggers this ACD escalation.
network keep alive
Network Keep Alive Setup to set the interval and retry count of the AspireNet networking keep alive message. The keep alive is used for ISDN and IP networking. The keep alive message is automatically responded to by the destination system, if the response is not received the retry count will start. If a response is not received within the number of retries, the networking link will be taken out of service. When the link is taken out of service: • Any calls that are in progress will be released. • Park Hold orbits will be released. • No further Park Hold information will be sent until the link is active. The link will automatically become active when the next keep alive response is received.
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