VRS Fixed Message 02 General Message Number Input Data 0 = Disable (VRS fixed message will not be played.) 1 = Enable (VRS fixed message will be played.) 0 ~ 100 (0 = No General Message Service) Description Enable (1) or disable (0) the system ability to play the fixed VRS messages (such as You have a message). This item assigns the VRS message number to use for the General Message. Default 0 Related Program 0 03 04 05 06 07 08 VRS No Answer Destination VRS No Answer Time Park and Page Repeat Timer (VRS Msg Resend) Set VRS Message for Private Call Refuse (VRS Msg Private Call) Set VRS Message for Caller ID Refuse (VRS Msg CID) Call Attendant Busy Message 0 ~ 25 (Incoming Ring Group Number) 0 ~ 64800 seconds 0 ~ 64800 seconds 0 = No Message Played 1 ~ 100 = VRS Message 1 ~ 100 101 = VRS Fixed message (Message will only play if PRG 40-10-01 is enabled.) 0 = No Message Played 1 ~ 100 = VRS Message 1 ~ 100 101 = VRS Fixed message (Message will only play if PRG 40-10-01 is enabled.) 0 ~ 100 (0 = No message) This item assigns the transferred Ring Group when the VRS is unanswered after Call Forwarding with Personal Greeting Message. If an extension has Personal Greeting enabled and all VRS ports are busy, a DIL or DISA call to the extension waits this time for a VRS port to become free. If a Park and Page is not picked up during this time, the Paging announcement repeats. This item assigns the VRS Message number to be used as Private Call Refuse. When Fixed message is set, VRS message guidance is: “Your call cannot go through.” This item assigns the VRS Message number to be used as Caller ID Refuse. When Fixed Message is set, VRS message guidance is: “Your call cannot go through.” 0 (No Setting) 0 0 0 0 0
ucd group member
While a caller waits for a UCD group member to answer (in queue), several queued call operations are possible. These include the following. • No Answer – Member advancement. Each UCD group has a No Answer Timer. You can set this timer to advance the call from one UCD group member to the next when the ringing member does not answer the call within the time allotted. • Overflow 1 Destination programming. Each UCD group has an overflow 1 timer and destination. You can set this timer to determine how long calls will remain in queue, before being routed to the overflow 1 destination. The destination can be an extension responsible for handling calls that remain in queue too long, or a voice announcement device. You can use recorded announcement devices to play recorded messages to callers waiting in queue, for example, “All agents are still busy - please continue to hold.” The system plays the overflow 1 destination only once. For high traffic scenarios, you can use a recorded voice announcement UCD group to play the same message to multiple callers. • Overflow 2 Destination programming. Each UCD group has an overflow 2 timer and destination. You can set this timer to determine how long calls will remain in queue, following the overflow 1 timer, before being routed to the overflow 2 destination (overflow 1 timer + overflow 1 destination recorded message time + overflow 2 timer.) The destination can be an extension responsible for handling calls that remain in queue too long or a voice announcement device. You can use recorded announcement devices to play recorded messages to callers waiting in queue, for example, “Please continue to hold to reserve your place in queue.” For high traffic scenarios, you can use a recorded voice announcement UCD group to play the same message to multiple callers. • Overflow Count programming. Each UCD group has an overflow count that is associated with the overflow 2 timer. You can set this timer to allow a specific number of times that the system may repeat the overflow 2 timer. For each cycle of the overflow 2 timer, the system plays the overflow 2 destination recording. If a call remains in queue so long that the overflow count counter expires, the system routes this call to the programmed reroute destination. • Reroute Destination programming. Each UCD Group has a reroute destination. You can program this with an extension number the system uses to remove the call from UCD group queue. The system then routes the call for immediate handling. Other features whose programming may affect UCD programming includes the following. • CO Line Ring Assignment • UCD Reroute Destination • UCD Voice Announce Group • UCD Agent Log On/Log Off • Voice Mail - Digital Integration • Recorded Announcement Devices (RADs)
Delimiter Dial Code
Receive Format Delimiter Dial Code Route Setup of Receive Dial 0 = Address 1 = * ANI 2 = * * DNIS 3 = * ANI * * Address 4 = 5 = ( * ANI * DNIS * DNIS * ANI * = Delimiter Code) 1 ~ 9, 0, #, * 0 = Fixed Route (Item 08) (No Routing) 1 = Routes on Received DNIS or Address Data 2 = Routes on Received ANI Data COS 01 = 0 COS 02 ~ 15 = 0 * * * Use this option to specify the format of the ANI/DNIS data received from the Telco. Make sure your entry is compatible with the service the Telco provides. The character * indicates a delimiter.If Program 34-01-02 is selected to 2 (MF), this Program works only as 4 = *ANI *DNIS *. This option defines the character Telco uses as a delimiter (see entries 1 ~ 5 in Item 1 above). Valid entries are 0 ~ 9, #, and *. This option specifies the source of the data the system uses to route incoming ANI/DNIS calls. If option 2 is selected, refer to Program 34-09-04
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