Voicemail

Code Control See Security Code. Voice Mail
Alternate Next Call
Routing Mailbox See Next Call Routing Mailbox. Voice Mail
Announcement Mailbox Mailbox that allows a recorded greeting to play to callers. Automated Attendant
Announcement Message The message that the System Administrator records for a specific Announce-
ment Mailbox. Automated
Attendant
Answer Table Determines how the Automated Attendant answers outside calls on each trunk, according to the time of the day and day of the week that the call is ringing.
Automated Attendant
Answering Schedule
Override Enables an alternate greeting and alternate dialing options for callers. Automated
Attendant
Auto Attendant Direct to Voice Mail
Auto Attendant Direct to Voice Mail sends Automated Attendant calls directly to Automated an extension user's mailbox. Their phone does not ring for calls from the Auto- mated Attendant.
See Greeting in this glossary.
Attendant
Auto Erase or Save When a mailbox user completely listens to a new message and then exits their
mailbox, InMail either automatically archives or deletes the message. Voice Mail
Auto Time Stamp After a user listens to a message, InMail can optionally announce the time and
date the message was left. Voice Mail
Automated Attendant The Automated Attendant can automatically answer the telephone system incoming calls, play an Instruction Menu message, and provide dialing options to callers.
Automated Attendant
Automated Attendant Transfer
While on a trunk call, an extension user can transfer the trunk call to the Auto- mated Attendant so the caller can use the Automated Attendant dialing
options. Voice Mail
Automatic Access to VM by Caller ID
InMail mailbox can be associated with a specific caller ID (CID) number. When the CID number is presented to the InMail it will automatically log the user into
their mailbox. Voice Mail
Automatic Call Routing
to a Mailbox See Go to a Mailbox in this glossary. Automated
Attendant
Automatic Message
Erase/Save See Auto Erase or Save in this glossary. Voice Mail
Automatic Routing for
Rotary Dial Callers If an Automated Attendant caller does not dial any digits, InMail automatically
routes them to a specified option (such as the operator or a mailbox). Automated

Call Forward to a Mailbox An extension user can forward calls to their mailbox. Voice Mail
Call Routing Mailbox The mailbox associated with an AnswerTable that specifies which dialing options (Dial ActionTable) and announcements are available to Automated Attendant callers.
Automated Attendant
Caller ID A telephone company service that provides a caller's number and optional name. The telephone system can pass this information to InMail to enable
Caller ID with Return Call. System
Caller ID with Return Call See Make Call and Time and Date Stamp. Voice Mail
Calling (Logging On to) a
Mailbox See Log On to Voice Mail. Voice Mail
Calling the Automated
Attendant Automated Attendant callers can use various InMail features and then return to Attendant
the Automated Attendant for additional dialing options. Automated
Cascade Message Notification
If an extension user receives a new message in their mailbox, Cascading Message Notification calls them, at up to five preset destinations, to let them
know a new voice mail message has arrived. Voice Mail
Day, Night, and Holiday
Greetings See Flexible Answering Schedules. Automated
Attendant Deleting a Message See Message Delete. Voice Mail
Deleting Mailbox Security
Code See Mailbox Security Code Delete. Maintenance
Dial Action Table Defines the dialing options for a Call Routing Mailbox chosen by the active AnswerTable, which in turn provides those dialing options to Automated Atten- dant callers.
Automated Attendant
Directory Dialing Directory Dialing allows an Automated Attendant caller to reach an extension
by dialing the first few letters in the extension user's name. Automated
Attendant
Distribution List A Distribution List shows extensions that receive a message you record and send to a single Distribution Mailbox. Any message left in the Distribution
Mailbox is automatically sent to all the mailboxes in the list. Voice Mail
Email Notification
Email Notification automatically sends an email notification when a Subscriber Mailbox receives a new message. The email can optionally include the recorded message as a .wav file attachment.To hear the message, the email recipient double-clicks the .wav attachment to have the message play in their .wav player (such as Windows Media Player).
Voice Mail
Erasing All Messages Lets the System Administrator delete mailbox messages system-wide. Maintenance Exiting a Mailbox An extension user can exit their mailbox by dialing a code or by hanging up. Voice Mail
Fax Detection The Automated Attendant can detect incoming fax calls and transfer them to a
fax machine. System
Find-Me Follow-Me Find-Me Follow-Me helps an Automated Attendant caller locate an extension
user who is not at their desk. Automated
Attendant ments and dialing options, depending on the time of day and day of week. Automated
Flexible Answering
Schedules The Automated Attendant can answer outside calls with different announce-
Attendant
Flexible Call Routing
The Automated Attendant can provide outside callers with a wide variety of dialing (routing) options. There are 3 components to Flexible Call Routing. See AnswerTable.
See Call Routing Mailbox. See Dial ActionTable.
Automated Attendant
Flexible Mailbox
Numbering Plan If the telephone system extension numbers are customized, the InMail mailbox
Forced Unscreened
numbers can be customized to match. System Transfer A Subscriber Mailbox can optionally convert Automated Attendant Screened
Transfers to Unscreened Transfers. Automated
Attendant
Forwarding Calls to a
Mailbox See Call Forward to a Mailbox. Voice Mail
Getting RecordedHelp If an extension user dials an incorrect code or forgets what to dial while in their
mailbox, they can request help from the InMail voice prompts. Voice Mail
Go to a Mailbox An Automated Attendant caller can dial a digit and route directly to a mailbox.
Greeting
A Subscriber Mailbox user can record a personalized greeting for their mailbox. With Multiple Greetings, the mailbox subscriber can record up to three separate greetings and make one of the three active. Callers to the user's mailbox hear the active greeting.
With Remote Greeting, an extension user can call into the Automated Atten- dant, access their mailbox, and remotely record their mailbox greeting. See Auto Attendant Direct to Voice Mail.
Voice Mail
Group (Shared) Mailbox An extension user can share a Group Mailbox with co-workers for receiving
and sending messages. Voice Mail
Guest Mailbox An outside party can have their own mailbox for receiving and sending
messages. Voice Mail
Hang Up An Automated Attendant option that immediately hangs up the outside call. Automated Attendant
Help See Getting Recorded Help. Voice Mail
Individual Trunk
Greetings See Multiple Company Greetings. Automated
Attendant
InMail Upload Download
Audio Allows the user to upload/download audio messages for greetings, etc. Voice Mail
Instruction Menu The Instruction Menu is the announcement that plays to Automated Attendant callers. Normally, the Instruction Menu provides callers with the Automated Attendant dialing options.
Automated Attendant
Language Setting This feature allows the telephone display language and the InMail mailbox
language to be changed from the telephone. Voice Mail
Leaving a Message An extension user can leave a voice message in a co-worker's mailbox if that
extension is busy, unanswered, or in Do Not Disturb. Voice Mail
Leaving a Message at a
Busy/DND Extension See Leaving a Message. Voice Mail
Leave a Quick Message See Quick Message. Automated Attendant
Listening Options See Listening to Messages. Voice Mail
Listening to Messages While or after listening to a message, an extension user has many message
handling options from which to choose. Voice Mail
Live Monitor
Live Monitor lets Voice Mail screen calls, just like an answering machine at home. When activated, the extension's incoming calls route to the user's subscriber mailbox. The Live Monitor feature is supported for External and Internal calls. Once the mailbox answers, the user hears the caller's incoming message.
Voice Mail
Live Record Allows an extension user to record an active call as a message in their mailbox. InMail broadcasts a beep and a voice prompt to the caller as Live
Record begins. Voice Mail
Local Notification See Message Notification. Voice Mail
Log On to Voice Mail
An extension user can press a key to log on to access their InMail mailbox. With Remote Logon, an employee calling through the Automated Attendant can dial a single digit followed by their own mailbox number to remotely log on to their mailbox.
Voice Mail
Mailbox Announcement Message
The Mailbox Announcement Message is recorded by the System Adminis- trator, and plays to each subscriber when they log on to their mailbox. The message plays at each log on until it expires, is deleted, or made inactive by the System Administrator.
Administration
Mailbox Greeting See Greeting. Voice Mail Mailbox Logon See Log On to Voice Mail. Voice Mail
Mailbox Name A mailbox caller can hear the extension user's recorded name instead of their
mailbox number. Voice Mail
Mailbox Options Menu Sub-menu of a subscriber's Main Menu that provides access to the Auto Time
Stamp, Mailbox Security Code Delete, and Message Notification features. Voice Mail