DID CALL WAIT

DID CALL WAIT
Description
If DID call is incoming to a station that is already call connected, this DID call is wait until the station is answering or the DID/DISA no answer timer is expired. To activate this feature, the ADMIN field of DID call wait must be set enable. If station has a flexible button of DID call wait, then it can set this feature via flexible button.
Operation iPECS Phone To assign a {DID CALL WAIT} button: [PGM] + {FLEX} + [PGM] + ‘34’ + [SAVE]
To activate/deactivate DID call wait from an iPECS Phone:
1. Press the {DID CALL WAIT} button.
2. Dial activate/deactivate code, ‘1’ or ‘0’ respectively.
Conditions
1. The DID call will follow the call routing defined in PGM code 167 after the expiration of the DID/DISA no answer timer expires.
2. The iPECS Phone must have an appearance button for the DID line.
3. Assigning the ICLID Timer, which enables ICLID routing, for a DID line, disables DID Call Wait.

ANSWERING MACHINE EMULATION

IPECS PHONE  ANSWERING MACHINE EMULATION
Description
When a call is sent to a Voice mailbox, the associated station can be assigned to notify the user and allow the user to screen the call. Two methods of notification and call screening are provided, Ring or Speaker mode.
In the Ring mode, the user is notified by flashing of the AME (Answering Machine Emulation) Flex button. The user may press the Flex button to hear the caller as the voice message is stored. In the Speaker mode, when the call is sent to the Voice Mailbox, the caller’s voice is automatically broadcast over the speaker of the user’s iPECS Phone.
The user may terminate the screening leaving the caller in voice mail to record a message, talk with the caller and record the conversation in the mailbox, or answer the call and disconnect the Voice Mail.
The user’s iPECS Phone must be assigned with an AME Flex button for proper operation.

DTMF Type

DTMF Type
1. MFIM currently support only INFO type DTMF for SIP Extension (does not INBAND and
2833).
☞ for SIP Trunk, all type of DTMF is supported.
2. If SIP Extension talking voice path is connected directly each other then they can implement INBAND or 2833 DTMF independently.
3. Synchronization between system and SIP Phone is required.
- SIP Data / SIP Phone Attributes(211) – DTMF Type : One of INFO (default: DTMF RELAY)
- SIP Phone Self Programming - DTMF Type : INFO or a specific INFO type if there is in select list.
4. By Provisioning for LG-Ericsson SIP Phone, DTMF Type of Phone is automatically set to INFO Type. In that case, you do not need to set it by SIP Phone Self Programming.
Network Related Configuration
1. MFIM IP address for WAN is different from original IP address for LAN
- Condition 1 : MFIM has firewall IP address or MFIM is port-forwarded by VOIM WAN-U or other Switches
- Condition 2 : There is a SIP Phone in WAN side of MFIM
- Resolution : SIP Data / SIP Phone Attributes(211) – Same Zone with MFIM - OFF
- Implementation : MFIM will implement signaling with its WAN IP address for the SIP Phone.
2. A SIP Phone is on NAT environment (for example, wireless SIP Phone via AP)
- Condition 1 : The NAT IP address or IP Port of SIP Phone (WAN address of SIP Phone) is frequently updated.
- Condition 2 : Sometimes communication is disconnected, unreachable or mismatched because of so-often updated address by NAT mapping implementation.
- Resolution 1 : Enable the Keep Alive option for the SIP Station(s) that are on NAT environment.
- Implementation 1: MFIM will send ‘OPTIONS’ message so often (in 30 seconds) to assist to maintain the address of SIP Phone’s WAN.
- Resolution 2 : set static NAT address mapping by port-forwarding. For example 1 to 1 static NAT address assignment by port-forwarding in NAT switch.
- Implementation 2: SIP Phone’s WAN address will not be changed.

The System Attendant can place CO/IP lines out-of service,

DISABLE OUTGOING CO/IP ACCESS
Description
The System Attendant can place CO/IP lines out-of service, disabling outgoing calls on the CO/IP path. This is normally done should an undetected fault interrupt service on a CO/IP path. Incoming calls continue to be processed normally.
Operation System Attendant To disable/enable Outgoing CO/IP access (toggle)
1. Press the [PGM] button.
2. Dial ‘072’, the Attendant Station Program code.
3. Press the {CO} button of the line(s) to be disabled, confirmation tone is heard and the status for the selected line(s) is changed.
Conditions
1. If the desired CO/IP line is in use, the System Attendant may still disable the CO/IP line. The feature will take effect after the desired CO/IP line goes to idle.
2. Once the line is disabled, all Attendant appearances for the disabled CO/IP line will flutter at 240 ipm, other stations will indicate the CO/IP line as busy, LED is On.
3. The CO/IP line outgoing access status is stored in battery-protected memory in case of a power failure.
4. Multiple CO/IP lines may be enabled/disabled without redialing the Attendant Station Program code. Confirmation tone is heard after each CO/IP line is enabled/disabled.
5. When the system detects a fault on an analog CO line, the CO line is disabled for outgoing access automatically.
6. Incoming calls on a disabled CO/IP line will continue to operate normally.

CALL PARK

CALL PARK
Description
SIP Phone user can park a talking call to system’s Call Park Location. And the other Station user can retrieve the parked call. The parking operation is ‘Blind Transfer’.
Operation Call Parking
1) SIP Phone user is on a CO talking.
2) SIP Phone user park the talking call and the call will be parked to system’s Call Park Location
- press ‘Blind Transfer’ button
- dial Park Bin number
- [SEND]
3) The SIP Phone user will page to inform somebody to pickup the call.
4) Somebody will retrieve the parked call.

STATION RELOCATION

STATION RELOCATION
Description
The iPECS Phone once registered can be re-located to any LAN port connected to the iPECS system without loss of any data or programming.
Operation
This feature is automatically activated.

Agent Automatic Wrap-Up

Agent Automatic Wrap-Up Description
When an Agent completes an ACD group call, the Agent automatically enters into the Wrap-up state. In this state, an Agent will not receive ACD calls, allowing the Agent to complete paperwork, etc. The Agent remains in this automatic Wrap-Up state for the duration of the ACD group’ Wrap-Up Timer. After the Wrap-Up Timer or by using ‘Wrap-Up-End’ feature, the Agent returns to available status and can receive ACD group calls.
Operation
Agent iPECS Phone
To assign a {WRAP-UP-END} button; [PGM] + {FLEX} + ‘585’ + [SAVE]
Activation;
Automatic when Agent completes an ACD group call
Deactivation;
1. Automatically after Wrap-Up Timer. Or,
1. Dial ‘585’ the Wrap-Up-End code. Or,
1. Press {WRAP-UP-END} flexible button, before expiration of the Wrap-Up Timer.

ALARM SIGNAL/DOOR BELL

ALARM SIGNAL/DOOR BELL
Description
The system can be configured to recognize the status of an external contact (normally open or closed). The system will signal assigned iPECS Phones when the contact activates. This capability is commonly employed to provide remote Alarm or Door Bell signals to the user.
Assigned stations receive the Alarm Signal, either a single tone burst repeated at 1-minute intervals or a continuous tone. The Alarm Signal may be terminated at the user’s phone by dialing the Alarm Stop code or, if assigned, pressing the {ALARM STOP} button. To rearm the Alarm function, the alarm condition must be cleared and the Alarm signal terminated.
When used as a Door Bell, assigned iPECS Phones receive a single tone burst each time the external contact is activated and no reset is required.

SIP EXTENSION REGISTRATION

SIP EXTENSION REGISTRATION
Description
iPECS-LIK supports standard protocol equiped SIP Phone including series of LG-Ericsson SIP Phone Extension.
Operation
SIP Phone Self Programming Network Configuration
1. IP mode : Static(Fixed) / DHCP
2. Subnet Mask
3. Default gateway IP address
4. IP address
5. DNS IP address
6. Prifiling (for Wireless)
SIP Server Configuration
1. Proxy IP address : MFIM IP address
2. Proxy IP port : 5060
3. Domain : MFIM IP address
4. Registration : ON
5. Registration Timer : 30 ~ 3600 second (more than 10 minute recommended)
6. Local UDP/TCP/TLS port : 5060 or other value
7. Signaling/Transport Mode : UDP (or TCP or TLS)
Line(User) Configuration
1. SIP Account :
- Display Name (Optional) : Station Name (this will be applied to MFIM – Station Name).
- User Name (Mandatory) : Station Number (this should be same as MFIM – Device Login / Station User Login (443) / ‘Desired Number’)
- Authorization Name (Mandatory) : Login ID (this should be same as MFIM – Device Login / Station User Login (443) / ‘ID’)
- Authorization Password (Optional) : Login Password Login ID (this should be same as MFIM – Device Login / Station User Login (443) / ‘Password’)
Call Preferences
1. Call Wait : ON / OFF (When on BUSY, accept other call setup or not)
2. Call Forward
3. DTMF Type (Mandatory) : one of INFO type (After registration to system, SIP Data / SIP Phone Attributes(211) / ‘DTMF Type’ – set the same type as SIP Phone) c.f) only support INFO type
4. CODEC
5. Call Blocking … and so on

SIP Phone

CALL ANSWER
Description
A SIP Phone will accept a call when it receives call on idle state.
On busy state, it is different according to ‘Call Wait’ supported or not.
Operation
Receives 1st call on Idle State
1) Accept the call and respond with Ringing Pickup Handset to answer the call
Receives 2nd call on Busy State
1) If do not support Call Wait or disabled Reject the call by ‘486’ busy
2) If support Call Wait and enabled
Accept the call and respond with Ringing The call is waited on the SIP Phone
SIP Phone will serve self indication for the second call.
Handsfree Automatic Answer
1) By SIP Phone : self programmable option, always
2) By System : in case of receiving call by Voice Over, Intrusion, Forced Handsfree, Paging
- LG-Ericsson SIP Phone only supported

CO/IP AUTO FAULT DETECTION

CO/IP AUTO FAULT DETECTION AND RECOVERY
Description
If a CO line fault is reported from a PRI/VoIP/SIP gateway, the iPECS places the CO Line in an Out-Of-Service state and places it in the Unused CO/IP Group. Upon receiving the CO Line recovery report, the CO Line is automatically restored. The fault is also reported to the iPECS NMS when configured.
Operation System Operation of Fault Detection and Recovery is automatic.
Conditions
1. The “Unused” CO Group contains CO line numbers that are not used or are temporally blocked.

DID CALL WAIT

iPECS Phone w/Display
DID CALL WAIT
Description
If DID call is incoming to a station that is already call connected, this DID call is wait until the station is answering or the DID/DISA no answer timer is expired. To activate this feature, the ADMIN field of DID call wait must be set enable. If station has a flexible button of DID call wait, then it can set this feature via flexible button.
Operation iPECS Phone To assign a {DID CALL WAIT} button: [PGM] + {FLEX} + [PGM] + ‘34’ + [SAVE]
To activate/deactivate DID call wait from an iPECS Phone:
1. Press the {DID CALL WAIT} button.
2. Dial activate/deactivate code, ‘1’ or ‘0’ respectively.
Conditions
1. The DID call will follow the call routing defined in PGM code 167 after the expiration of the DID/DISA no answer timer expires.
2. The iPECS Phone must have an appearance button for the DID line.
3. Assigning the ICLID Timer, which enables ICLID routing, for a DID line, disables DID Cal

change the ICM Signaling mode

change the ICM Signaling mode;
1. Place intercom call.
2. Dial ‘#’, ICM Signaling mode will change from Voice announce to Tone ring or Tone ring to
SLT
Voice announce.
To change the ICM Signaling mode;
1. Place intercom call as normal.
2. Dial ‘#’, ICM Signaling mode will change from Voice announce to Tone ring or Tone ring to
Voice announce.
Conditions
1. The ICM Signaling mode cannot be changed when an Intercom call is placed to a Linked Pair
station.
2. If the signaling mode is changed, the call is not subject to Call Forward, No Answer.
3. The signaling mode for a specific Intercom call can only be changed once and cannot be
changed back to the original signaling mode.
4. Changing the signaling mode does not affect privacy at the called station.

Auto Attendant

Auto Attendant
This panel gives a summary of the auto attendant services (up to 9) currently configured. For each configured auto attendant, the current service being provided by the auto attendant is shown and the hours for that service. Each auto attendant can be configured with different greeting and options for morning, afternoon, evening and out of hours periods.
The edit icon can be used to access the Auto Attendants menu.
Groups
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This panel shows a summary of which hunt groups have been configured. The edit icon can be used to access the
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Groups menu.
· Calling Group 181

This type of group can be set as the Coverage Destination of a trunk or trunk channel. It can be also the destination of calls routed using DID call mapping or call-by-call settings. Calling Group 1 is also used by the Simultaneous Page function (*70).
· Hunt Group 181

This type of group can be set as the Coverage Destination of a trunk or trunk channel. It can also be the destination of calls routed using DID call mapping or call-by-call settings.
· Night Service Group 181

When the system is put into night service, this group overrides the Coverage Destination of all trunks.
· Operator Group 181

This option is only available for systems with their Mode set to PBX. By default the group contains the first extension on the system. For PRI and BRI trunks, it is fixed incoming destination for calls unless DID Mapping is applied to the call. It can also be selected as the destination for incoming SIP calls.
· Pickup Group 181

Users can be pickup calls currently alerting any member of a pickup group. They do not need to be a member of the group.
Calling List
This panel shows a summary of the lists that are used to control which numbers users can dial when making outgoing
calls. The edit icon can be used to access the List Management menu to edit the settings.
· Allowed List
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Allowed lists are used to enter numbers or types of numbers that users associated with the list can dial even if they are restricted from dialing other numbers. Up to 8 such lists, each containing 10 numbers, can be configured.
· Disallowed List
Disallowed lists are used to enter numbers or types of numbers that users associated with the list cannot dial. Up to 10 such lists can be configured. Up to 8 such lists, each containing 10 numbers, can be configured.
· Emergency Number List
This list is used to enter numbers that all users can dial at any time regardless of any other settings that might restrict them from dialing numbers for outgoing calls. Up to 10 numbers can be configured in this list.
· Account Codes
Up to 99 account codes can be entered. In addition selected users can be configured to have to enter an account code whenever they make an outgoing external call.

DND OVERRIDE

DND OVERRIDE
Description
A station in the DND mode generally cannot receive an incoming call. The Attendant and the Secretary station of an Executive/Secretary pair however may override the DND status to signal the station of an awaiting call.
Operation Attendant To activate DND Override while receiving DND tone
1. Press the {ATD INTRUSION} button, the call signals at DND station.
Conditions
1. An Attendant may use Override to transfer a CO/IP call to a station in DND.

INTERCOM SIGNALING MODE

INTERCOM SIGNALING MODE
Description
Each iPECS Phone can select the signaling mode used for incoming ICM calls while the station is idle. There are three signaling modes available.
H - Call announcing with Handsfree answerback:
When an ICM call is received, the user receives splash tone followed by the ICM caller’s voice. The user may respond to the caller without the need to ‘Lift the handset’ or ‘press the [SPEAKER] button’.
P - Call announcing with Privacy:
When an ICM call is received, the user receives splash tone followed by the ICM caller’s voice. To respond the user must lift the handset or press the [SPEAKER] button.
T - Tone ringing:
An ICM call will cause the iPECS Phone to provide audible ICM ring tone. The user must lift the handset or press [SPEAKER] to answer. An SLT always functions in the Tone ring mode.
Operation iPECS Phone To change ICM Signaling Mode
1. Press [PGM] button, the [SPEAKER] button LED lights steady.
2. Dial Station User Program code ‘13’, confirmation tone is received.
3. Dial the desired ICM Signaling Mode code (‘1’ for H, ‘2’ for T or ‘3’ for P).
4. Press the [SAVE] button.
Conditions
1. Message Wait, Callback, Call Forward and Attendant Override will ring in the tone mode, regardless of ICM Signaling Mode selected by the user.
2. The ICM signaling Mode Selection does not affect Page announcements.
3. The default ICM Signaling mode is Tone ring and the active mode is stored in battery- protected memory.