Calls cannot be made (but can be received)
1. Press ≤•‚.
2. Press a line button.
3. If an incorrect line number or name appears, or if neither appears, on the display, check the programming settings.
OR
If the correct line number or name appears on the display, make sure the external lines are properly cross-connected.
4. Check external lines by attaching a test telephone directly on the distribution block.
5. Ensure that the 25-pair cable is properly connected to the modules or the ICS.
6. Run a Maintenance session.
7. Use Module status to verify that the module on which the Trunk Cartridge is installed is not disabled or unequipped.
8. Run a Maintenance session and disable the appropriate ports using Port/DN status.
Charts showing external line port number defaults appear under Wiring charts on page 260.
9. Enable the appropriate ports using Port/DN status.
Calls cannot be made (but can be received)
Service Code Setup (for ACD)
Service Code Setup (for ACD)
Use Program 11-13 : Service Code Setup (for ACD) to customize the Service Codes which are used with the Automatic Call Distribution (ACD) feature. You can customize additional Service Codes in Programs 11-10 ~ 11-12 and Programs 11-14 ~ 11-16. The following chart shows:
The number of each code (01~13). The function of the Service Code. The type of telephones that can use the Service Code. The default entry.
If you change a Service Code, be sure to record your entry in the New column. Input Data
Item No. Item Terminals Default New 01 ACD Log In / Log Out (for KTS) MLT, SLT 5 02 ACD Log Out (for SLT) SLT 655 03 Set ACD Wrap-Up Time (for SLT) SLT 656 04 Cancel ACD Wrap-Up Time (for SLT) SLT 657 05 Set ACD Off Duty (for SLT) SLT 658 06 Cancel ACD Off Duty (for SLT) SLT 659
DTMF Type
DTMF Type
1. MFIM currently support only INFO type DTMF for SIP Extension (does not INBAND and
2833).
☞ for SIP Trunk, all type of DTMF is supported.
2. If SIP Extension talking voice path is connected directly each other then they can implement INBAND or 2833 DTMF independently.
3. Synchronization between system and SIP Phone is required.
- SIP Data / SIP Phone Attributes(211) – DTMF Type : One of INFO (default: DTMF RELAY)
- SIP Phone Self Programming - DTMF Type : INFO or a specific INFO type if there is in select list.
4. By Provisioning for LG-Ericsson SIP Phone, DTMF Type of Phone is automatically set to INFO Type. In that case, you do not need to set it by SIP Phone Self Programming.
Network Related Configuration
1. MFIM IP address for WAN is different from original IP address for LAN
- Condition 1 : MFIM has firewall IP address or MFIM is port-forwarded by VOIM WAN-U or other Switches
- Condition 2 : There is a SIP Phone in WAN side of MFIM
- Resolution : SIP Data / SIP Phone Attributes(211) – Same Zone with MFIM - OFF
- Implementation : MFIM will implement signaling with its WAN IP address for the SIP Phone.
2. A SIP Phone is on NAT environment (for example, wireless SIP Phone via AP)
- Condition 1 : The NAT IP address or IP Port of SIP Phone (WAN address of SIP Phone) is frequently updated.
- Condition 2 : Sometimes communication is disconnected, unreachable or mismatched because of so-often updated address by NAT mapping implementation.
- Resolution 1 : Enable the Keep Alive option for the SIP Station(s) that are on NAT environment.
- Implementation 1: MFIM will send ‘OPTIONS’ message so often (in 30 seconds) to assist to maintain the address of SIP Phone’s WAN.
- Resolution 2 : set static NAT address mapping by port-forwarding. For example 1 to 1 static NAT address assignment by port-forwarding in NAT switch.
- Implementation 2: SIP Phone’s WAN address will not be changed.
SRTP
1. For Voice and Video RTP Data Encryption
2. To implement SRTP, VOIM channel is required for SRTP packet relay. You should equipped LIK VOIP G/W.
3. Usage (for example, LG-Ericsson SIP Phone)
- SIP Data / SIP Phone Attributes(211) – SRTP Usage : ON
- SIP Phone Self Programming(Phone’s Web Programming) – SRTP Usage : ON
4. Encryption Key Method (for example, LG-Ericsson SIP Phone)
- SIP Data / SIP Phone Attributes(211) – 1st CRYPTO : select one of listed
MUSIC SOURCES
MUSIC SOURCES
4.13.1 Music on Hold
The system can provide Music on Hold from either an internally synthesized source on the CCPU or from an external source. The external MOH can be a tuner, tape deck, CD player, etc.
In addition to a connector on the CCPU, the 2PGDAD modules also provide connections for external MOH sources. When using external music sources for external MOH, programming determines the MOH source for each trunk. Refer to Music on Hold in the Software Manual for more details.
4.13.2 Installing External Music on Hold
1. Connecting to the 2PGDAD Module:
Make sure the jumper in the 2PGDAD module for the channel is set correctly. (Refer to Figure 4-4 JUMPER SETTINGS on page 4-5).
2. If a line cord was not previously connected to the 2PGDAD, complete Steps 3-6. Otherwise, skip to Step
7.
3. Install a modular jack for each 2PGDAD module. For each module, run one-pair 24 AWG station cable from the cross-connect block to a modular jack. Ground the unused pair.
4. Terminate the extension leads to GRN/RED of the modular jack. Terminate the unused leads to the jack.
5. Install bridging clips as required.
6. Plug a modular line cord from the mod jack to the CN1 connector on the 2PGDAD module.
7. Connect an RCA jack to the audio output(s) on the back of the 2PGDAD module.
8. The opposite end of this cable is connected to the external music source either directly or by connecting to the cross-connect block where the music source is connected.
2PGDAD
2PGDAD
2PGDAD MODULE
4.2.1 Using a 2PGDAD Module (Figure 4-1 - Figure 4-8)
The 2PGDAD module provides two circuits which allow connection to external terminals such as: Door Box External Speaker External Music Source (external MOH) External Recording System External Ringing
The system allows for 2PGDAD modules to be installed for Door Boxes and Paging. The 2PGDAD module also provides multi-purpose controls. These control relays can be used for controlling the external amplifier, external music source and door lock control with the use of a Door Box. The 2PGDAD module connects to any available digital extension port. The terminal connections made within the PGDAD module and the jumper settings determine what features are used for each circuit.
I DATA LINE SECURITY
DATA LINE SECURITY
Description
Data transmitted over analog CO lines is subject to distortion and errors if system tones such as Camp-On and Override are applied during transmission. To eliminate such errors, stations that use analog data (modems or Fax) can be assigned to block incoming system tones.
Operation System System tones are automatically blocked when Data Line Security is assigned
Set has faulty buttons
Problems with telephones
Set has faulty buttons, display, handset or other hardware problems
Run a Station Set Test (≤°‚fi).
Detailed instructions are contained in the Modular ICS 7.0 System Coordinator Guide.
Unreadable set display
If the trouble is with telephones with two-line displays
1. Press ≤•‡.
2. Press UP or DOWN to adjust the display to the desired level.
3. Press OK.
Tip - The numbe
Call-by-call routing
Call-by-call routing
By default, incoming calls are routed based on the Called Party Number. You program the received number length to include however many digits your system requires. This many digits from the end of the called party number are then used as Received Digits to find a target line.
For example, the incoming calling party number is 800-555-1234. The received digit number length is 4. Therefore, 1234 is used to route the call.
Depending on the protocol and the service, alternate routing maps may be defined.
STATUS Off Bootstrap
STATUS Off Bootstrap mode - The boot code cannot be booted. During bootstrap mode, VOICE, DATA, NET 1-4 LEDs will be red. Green (flashing) Unit is powering up. On power-up the STATUS LED flashes rapidly for 5 seconds, during which time the user may escape to bootstrap mode from the CRAFT port. Green (solid) Power is on and the unit is functioning normally. POWER Off No power. Green AC power is operational. Amber AC power has failed. Battery backup is active. VOICE Off All ports are inactive. Green (solid) At least one port is off hook. Green (flashing) At least one port is ringing. Amber At least one port is in test. Red Fault condition. DATA Off Port is administratively shut down. Green Layer 2 is up on a NET interface. Red Layer 2 is down on a NET interface. NET 1-4 Off Port is administratively shut down. Green Link is up and in normal operation. Amber Port is in test. Red An alarm condition is present. LAN 1-2 Off Link is down or port is administratively shut down. Green (solid) 10BaseT link is up. ETH 0/1-0/2 Green (flashing) 10BaseT link is up and traffic is flowing. (Rear Panel) Amber (solid) 100BaseT link is up. Amber (flashing) 100BaseT link is up and traffic is flowing.
TIME REMINDER
TIME REMINDER
Allows you to be reminded that it is a certain time. You are reminded by hearing tones that are generated from the phone's speaker. If your phone has a display the word Reminder will also appear. The time must be entered in military time.
Operation To set the time: Press the Speaker button SPKR Wait for the dial tone
Press the Feature button FEAT then dial Or
Press the Time Reminder button TM REMD Dial the time in military time H H : M M Wait for a confirmation tone
Press the Speaker button SPKR
To cancel:
Press the Speaker button SPKR Wait for the dial tone
Press the Feature button FEAT then dial Or
Press the Time Reminder button TM REMD then dial Wait for a confirmation tone
Press the Speaker button SPKR
TONE/VOICE CALLING
The calling mode for intercom calls may be switched between voice and tone signaling. ADIX may be programmed to allow either the calling party or the called party to have control of the signaling mode.
Operation
Calling party control:
Dial intercom extension number Dial
Called party control:
Press the Feature button FEAT then dial Or
Press the Tone button V/T if assigned as a Multipurpose button and the lamp will be solid red
FLEXIBLE LED FLASH
FLEXIBLE LED FLASH RATES
Description
The flash rates used with the various Flex buttons on the iPECS phone can be adjusted on a system wide basis to meet the customer’s needs. Up to 29 different functions can be assigned any one of 15 different flash rates.
Operation
System
System implements flash rates automatically based on database entries.
TWO-WAY RECORD
TWO-WAY RECORD
Description
An iPECS Phone user can record any active conversation to the station user’s mailbox or to hard disk drive of an iPECS Phontage or UCS Client. All calls including incoming, outgoing, internal, external, conference, conference rooms and conference group calls can be recorded. A {RECORD} button must be assigned to access this feature.
Operation iPECS Phone To assign a flexible button as a {RECORD} button
Feature Setup / Programming SMDR
Feature Setup / Programming SMDR
Digit Counting
With Digit Counting, SMDR can selectively keep track of toll calls. For example, if the digit count is nine, SMDR won’t include toll calls within the home area code. Digit Counting permits SMDR to include only the types of calls you want to monitor.
Digit Masking
Digit Masking lets you “X” out portions of the number dialed on the SMDR report. A digit mask of seven, for example, masks out all exchange codes (NNXs) and local addresses. Digit Masking makes it easier to keep track of calling patterns, without having to interpret each individual number. You can also use Digit Masking to block out access and security codes.
Duration Monitoring
SMDR can include calls of any duration, or only those that last longer than the interval you specify. If you want to keep track of all trunk activity, use a short duration. To keep track of only significant usage, use a longer duration.
Extension Exclusion
You can selectively exclude extensions from the SMDR report. This ensures privacy for high-profile callers. For example, the company attorney negotiating a merger may not want his calls to show up on an in-house report.
PBX Call Reporting
If you system is behind a PBX, you can have SMDR monitor all traffic into the PBX or just calls placed over PBX trunks. The SMDR record can include all PBX calls (including calls to PBX extensions) or just calls that include the PBX trunk access code.
Serial and USB SMDR Communication
The system is compatible with both serial and USB SMDR devices. This gives you many SMDR output options. For example, you can output the SMDR report to a high speed printer or send it to disk through a PC’s serial or USB port (requires the USB driver which can be downloaded from the NEC Technical Support web site - ws1.necii.com).
Trunk Exclusion
Use Trunk Exclusion to exclude certain trunks not subject to per-call charges (like WATS lines) from the SMDR report. This makes call accounting easier, since you review only those calls with variable costs.
Usage Summaries
SMDR can automatically print daily, weekly and monthly call activity summaries. Each summary includes the total number of regular trunk calls and ISDN trunk calls, and the costs for each type. The daily report prints every day at midnight. The weekly report prints every Sunday night at midnight. The monthly report prints at midnight on the last day of the month.
Extension Name or Number
The SMDR report can include an extension’s name or extension number. Choose the method that makes it easier for you to track call usage.
SMDR Enhanced for Caller ID
With software version 4.0E or higher, the SMDR output is enhanced to include up to 16 or 24 characters of the Caller ID name information (depending on the view option selected in Program 35-02-18). You can select to display the Caller ID number or name or the DID number. If you wish to display the Caller Name in the “DIALLED NO./CLI” and “ACCOUNT" area, select "2" in the updated Program 35-02-15 and "1" in Program 35-02-17.
ALTERNATE ATTENDANT
ALTERNATE ATTENDANT
Description
This feature allows an Alternate answer point while the Attendant station is in an unavailable mode. When in the unavailable mode, the next available Attendant in the Attendant group will receive Attendant calls and recalls.
Operation
Attendant
To assign a flexible button to activate {ALT ATD} button
1. [PGM] + {FLEX} + “562” + [SAVE] To toggle Attendant Unavailable feature
1. Dial “562”, the Alternate Attendant code or press {ALT ATD}.
Conditions
1. Alternate Attendant activates the DND feature at the Attendant station and affects all calls to the Attendant station.
2. A Flex button can be assigned to activate Alternate Attendant. The {ALT ATTENDANT} button LED indicates the status of the Alternate Attendant feature, On: Attendant unavailable.
3. A station, which is receiving calls forwarded from the System Attendant, cannot use the Alternate Attendant feature.
4. All except for one attendant can activate Alternate Attendant. When the last Attendant attempts to activate this feature, error tone is received.
5. An Attendant forwarded to an unavailable Attendant is also considered to be in the unavailable Attendant mode.
6. When there is a queued Attendant call, unavailable Attendant stations [HOLD] button will flash but no audible ring is provided and the station cannot retrieve the call. When an Attendant changes from unavailable to available status, any queued Attendant calls will be available to the Attendant.
ADD/DEL
ADD/DEL : Addition/Deletion ESP : External Speaker AL : All FWDG : Forwarding ALM : Alarm FLSH : Flash ANS : Answer GUARD : Outgoing Guard Time ANSWR : Answer H : High ASSGN : Assignment HR : Hour AUT : Automatic ICM : Intercom (Extension) AUTANS : Autoanswer IMDT : Immediate BLANK : Service Class IN : Incoming BNCE : Bounce INC : Incoming Signal Detection Time Assignment BTN : Button INDV : Individual CAL : Call INTRPT : Interruption CANCLD : Canceled L : Low CKT : Circuit LCD : Liquid Crystal Display CNF : Confirmation LN : Line CL : Class LOOP : Loop Off-Guard Assignment CLD : CO Line Display LNR/SPD : Last Number/Speed Dial CLR : Clear M : Medium CLS : Class MAN : Manual CONN : Connection MF : Dual-Tone Multifrequency (DTMF) DESG : Designation MIN : Minimum DGT : Digit MOH : Music On Hold DISP : Display MSTR : Master DISTM : Disconnection Recognition Time NUM : Number DIVERT : Diversion NT : Night Mode DLY : Delay Signal Time OUT : Outgoing DP : Dial Pulse OG TM : Outgoing Time OUt Assignment DSS : Direct Station Selection OV : Over DY : Day Mode RNGTONE : Ringing Tone
ADIX Digital Key Telephone
Equipment Cable ADIX Digital Key Telephones: 1-pair (twisted) #22/24 AWG ADIX Digital KT’s used with IX-BPAD or ADIX Data Modules: 2-pair (twisted) #22/24 AWG ADIX Direct Station Selection Units: 1-pair (twisted) #22/24 AWG ZT-D Key Telephones: 2-pair (twisted) #22/24 AWG ZT-D KT’s equipped for off-hook voice announce and hands- free answerback: 3-pair (twisted) #22/24 AWG Single-Line Telephones (500/2500 type): 1-pair (twisted or quad) #24 AWG
ACTIVE CPU (MFIM)
ACTIVE CPU (MFIM) DISPLAY ............................................... 349 6.2 ALTERNATE ATTENDANT ..................................................... 350 6.3 ATTENDANT POSITIONS ....................................................... 351 6.4 ATTENDANT RECALL ............................................................ 352 6.5 ATTENDANT STATION PROGRAM CODES ......................... 353 6.6 CABINET ALARM.................................................................... 356 6.7 CALL FORWARD, ATTENDANT ............................................ 357 6.8 CALL FORWARD CO/IP OFF-NET ......................................... 358 6.9 CALL/QUEUING....................................................................... 360 6.10 DAY/NIGHT/TIMED/SCENARIO RING MODE ...................... 361 6.11 DSS CONSOLES ................................................................... 363 6.12 DISABLE OUTGOING CO/IP ACCESS................................. 366 6.13 DND OVERRIDE .................................................................... 367 6.14 EMERGENCY CALL ATTENDANT ALERT .......................... 368 6.15 EZ-ATTENDANT .................................................................... 370 6.16 FEATURE CANCEL............................................................... 371 6.17 INTRUSION ............................................................................ 372 6.18 LCD DISPLAY FORMAT CONTROL..................................... 373 6.19 SYSTEM CLOCK SET ........................................................... 374 6.20 IP-ATTENDANT ..................................................................... 376
7. SLT .......................................................................................377
7.1 BROKER CALL........................................................................ 377 7.2 HOWLER TONE....................................................................... 379 7.3 SLT MESSAGE WAIT INDICATION........................................ 380 7.4 SLT NAME ENTRY .................................................................. 381 7.5 TRANSFER CLI TO SLT....
CO LINE RELEASE GUARD
CO LINE RELEASE GUARD TIME
Description
To assure that the PSTN switching equipment has sufficient time to restore to the idle condition, the system will hold analog CO lines in a busy state to users after release of a CO line by a station. The time between the station disconnect and when the system changes the CO line status from busy to idle is the CO Line Release Guard time.
Operation System Operation of this feature is automatic.
Conditions
Programming
SYSTEM 1. CO Release Guard Timer (PGM 180-Btn 16)
Related Features
Office systems based on the IP500v2
Office systems based on the IP500v2 control unit can run in a number of modes: · IP Office Standard Version
· IP Office Essential Edition - Quick Version
· IP Office Essential Edition - Norstar Version
· IP Office Essential Edition - PARTNER® Version
· Avaya Branch Gateway
This is a special mode used for B5800 control units and is not covered by this documentation. Refer to the separate Avaya Branch Gateway documentation.
Dial 911
BASIC FEATURES
MAKING A 911 SUPPORT CALL
Operation
From an outside or inside line: Dial 911
You will be connected to your local Public Safety Answering Point (PSAP).
RECEIVING AN INCOMING CALL
There are two ways you may answer incoming calls; either with the receiver in the cradle or with the receiver not in the cradle.
Operation
To answer calls with the receiver in the cradle:
When your phone rings and the outside line button(s) flash red:
Lift the receiver and you will be connected to the outside caller
To answer calls with the receiver not in the cradle:
When your phone rings and the outside line button(s) flash: Lift the receiver
Press the Answer button ANS and you will be connected to the outside caller
The outside line button will flash green.
DAY/NIGHT/TIMED
DAY/NIGHT/TIMED/SCENARIO RING MODE
Description
The system clock automatically controls the Ring Mode. Ring assignments are applied based on the time of day and day of week. Four modes of ring (Ring Assignments) are provided, Day, Night ,Timed and Scenario.
The Attendant controls the system Ring Service mode changing from Auto Service Mode to Day, Night ,Timed or Scenario service mode. Based on the service mode selected, different ring assignments, COS and answering privileges are invoked for the system users.
Operation
System Attendant
To change Day/Timed/Night Ring Mode manually;
1. Press the [DND] button.
2. Dial 1~5. (1: Day mode, 2: Night mode, 3: Timed mode, 4: Auto Service mode, 5: Scenario mode)
3. If you set Scenario mode(5), you should set scenario group(MFIM100/300/600 : 01 ~16, MFIM1200: ~32).
4. Press the [HOLD/SAVE] button.
To set Day/Timed/Night Ring/Scenario Mode automatically (Auto Service Mode Control)
1. Press [PGM] button, [PGM] button LED flashes 60 ipm, [SPEAKER] LED lights steady.
2. Dial the Attendant Station Program code “#8” to toggle between manual and Auto Mode control.
IX-CPUP/HW Controller Card
The IX-CPUP/HW Controller Card contains a 32-bit processor that controls all ADIX APS system functions. When utilized, either an IX-CPU20/ MEM-M or IX-CPU20/ MEM-L CPU/Memory Module is also required. The IX-CPUP/HW Controller Card has connectors for the CPU/Memory Module and supplies 4 MB of RAM for back-up memory. In addition, the IX-CPUP/HW Controller Card performs highway controller functions, synchronizes digital trunk clock timing and system highway timing (IX-PLLU). The CPU/Memory Module contains the 68EC020/25 MHz Central Processing Unit (CPU), as well as 4 MB of Intel® flash memory for the ADIX operating system. These components replace the IX-CPU32-1, IX-CPU32M, and IX-CPU16M.
Total Access 900e Series
Total Access 900e Series BBU (P/N 1175044L1/L2)
The BBU connects to the Total Access 900e Series through a 6-foot charge/discharge, 2-conductor wire with a keyed modular plug (included with the BBU). The 1175044L1 BBU is a low profile wallmount configuration. It can be rack mounted with the appropriate 19-inch (P/N 117547L1) or 23-inch
(P/N 1175048L1) rackmount adapter brackets. The 1175044L2 is an equivalent BBU with a hinged front access door.
Features of the BBU, P/N 1175044L1/L2, include the following:
• No-spill battery design
• Compact wallmount or rackmount box
• Double BBU rack mounting available
• 7 Ahr battery (up to 8 hours of backup, depending on load)
• Modular plug (provides quick and easy installation)
• All mounting hardware included
Outgoing Messages (OGM)
Outgoing Messages (OGM)
Enter 1 to start
or 0 to stop.
The manager extension can record three kinds of greeting messages (OGM) as follows:
1. DISA message: Used to greet and guide callers so that they access
extension group or outside party without operator assistance.
2. Incoming Call Distribution Group message: Used to greet and guide
callers to an incoming call distribution group.
3. Timed Reminder message: Used for a wake-up call message when the
extension answers the Timed Reminder.
AUTO CALLED NUMBER REDIAL (ACNR)
AUTO CALLED NUMBER REDIAL (ACNR)
Description
This feature allows a station user to request and have the system retry a busy or no answer external call until the call is connected or the feature is cancelled.
Operation iPECS Phone To activate ACNR while receiving busy, no answer
1. Press the [REDIAL] button.
2. Hang-up handset, or press [SPEAKER].
To cancel ACNR while idle
1. Press flashing [REDIAL] button.
To cancel ACNR during an ACNR attempt
1. Lift the handset or press the [MUTE] or flashing [REDIAL] button.
System
1. The system initiates the ACNR process, starting the ACNR Pause Timer.
2. At expiration of the timer, the system activates the station’s speakerphone with the microphone in the mute mode.
3. The system attempts the previous call.
4. When the called party answers, the user may answer by lifting the handset or pressing the [MUTE] button to communicate with called party.
Calls-In-Queue routing
Calls-In-Queue routing
Description
When a caller is queued to an ACD Group, various announcements may be played and music on hold may be sent to the caller. The caller may dial a digit at any time while queued to exit the queue, except during a Guaranteed Announcement. The dialed digit is compared to digits defined in the ACD Group CIQ Route Table. If a match is found, the call is routed to the defined destination (Station, Station Group, etc.). If a match is not found, external callers receive an error message and are placed back in queue; internal callers are simply placed back in queue.
Network eManager
Network eManager Data Import/Export Features ............................................................................2-49 Network eManager DID/DNIS Assignments - Import/Export .....................................................2-49 Network eManager Station Directory - Import/Export ................................................................2-53 System Speed Dial Export/Import .............................................................................................2-55 Station Speed Dial Export/Import ..............................................................................................2-56 Network eManager Network Calling Number Upload ................................................................2-60 Connection Entry for Dial-up ............................................................................................................2-62 Help Topics/Context Help ................................................................................................................2-68 About Network eManager ..........................................................................................................2-68 No Response from Device .........................................................................................................2-68 Network eManager DESI Integration / Telephone Keystrip Printing ................................................2-69 Manage Stand-Alone SES Systems .........
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