Service Code Setup (for ACD)

Service Code Setup (for ACD)
Use Program 11-13 : Service Code Setup (for ACD) to customize the Service Codes which are used with the Automatic Call Distribution (ACD) feature. You can customize additional Service Codes in Programs 11-10 ~ 11-12 and Programs 11-14 ~ 11-16. The following chart shows:
 The number of each code (01~13).  The function of the Service Code.  The type of telephones that can use the Service Code.  The default entry.
 If you change a Service Code, be sure to record your entry in the New column. Input Data
Item No. Item Terminals Default New 01 ACD Log In / Log Out (for KTS) MLT, SLT  5 02 ACD Log Out (for SLT) SLT 655 03 Set ACD Wrap-Up Time (for SLT) SLT 656 04 Cancel ACD Wrap-Up Time (for SLT) SLT 657 05 Set ACD Off Duty (for SLT) SLT 658 06 Cancel ACD Off Duty (for SLT) SLT 659