CO lines An ESI Communications Server can operate either on a station-by-station basis as a PBX or as a combined key/PBX using standard loop-start lines. If a station has line keys programmed, the user accesses the lines by pressing one of these keys or by dialing the line group number 9 (or 8 or 71–76). If a station does not have line keys programmed, the user always accesses CO lines by dialing 9 (or 8 or 71–76). Since the system handles call transfer and auto attendant functions efficiently, operating in the PBX mode provides more programmable feature keys for other uses and the opportunity for glare is greatly reduced. Notes: When a port card is added to or removed from the system — i.e., thus changing the number and configuration of cards in the system — you must reprogram the CO lines. However, if a port card is replaced by the same type of port card (e.g., when you replace a faulty 684 card with a new 684 card1), you don’t have to reprogram the CO lines. As a visual indication of CO line usage, the phone’s display will show on/off-hook line status. All phone programmable keys default to being unprogrammed (except on extension 100, where the first key defaults as a day/night key). Use extension button mapping (Function 35; see page G.36) to assign line keys system-wide. An individual station’s keys can be reassigned using either PROGRAM 2 or “radio-key programming” at that station.
ACD wrap timer
System timing parameters Function 151: Flash hook duration This sets the time (in seconds) that a flash hook will be sent on the current line to the Telco from a digital phone set. The default setting of 1.5 will cause disconnect and fresh dial tone from the CO. Range: 0.2–2.0. Default: 1.5. Function 152: Transfer forward timer This sets the number of times a transferred or DID1 call will ring before following the day/night routing for the extension or department. Range: 1–9 rings. Default: 3. Function 153: Recall timers Function 1531: Exclusive hold recall timer This is the amount of time, in seconds, that a call will remain on exclusive hold before recalling to the extension that initiated the exclusive hold. Range: 5–960 seconds. Default: 60. Function 1532: Hold recall timer This is the amount of time, in seconds, that a call will remain on hold before recalling to the extension that initiated the hold. Range: 5–960 seconds. Default: 60. Function 1533: Hold recall timeout timer This is the number of times a station will recall-ring before being re-routed. Range: 2–40 rings. Default: 6. Function 154: ACD timers Function 1541: ACD exit timer This is the amount of time, in seconds, that a call will remain in ACD department queues before following the department reroute (see Function 33, page G.23). Range: 5–600 seconds (or 0 for no limit). Default: 180. Function 1542: ACD wrap timer This is the maximum amount of time, in seconds, that an agent can remain in wrap mode. If this function is turned off, agents cannot place their stations in Wrap Mode (see the “ACD agent operation” chapter in the User’s Guide). Range: 5–600 seconds (0 for no limit). Default: 0 (no limit). Function 1543: ACD hold recall timer This is the amount of time, in seconds, that a call will remain on hold by a logged-in ACD agent before recall. (A logged-out user will follow the Function 1532 timer when placing someone on hold.) Range: 5–960 seconds. Default: 60.
CO line
This manual provides information for completely programming a new DX-80 system from scratch. Comdial also provides you with some tools you can use to reduce your programming time. These tools include: • a series of worksheets for you to plan your system structure, and record the programming for future reference if necessary. For more details, see Appendix A, Worksheets. • copying a base CO line or extension’s setups to several other CO line or extensions thereby eliminating the need to program them individually, and • using one of four standard database programming templates provided with the DX-80 on CD part number DX80UTILCD. You can choose the template that most closely matches your new customer’s site needs, and then add whatever custom changes you need to make. This approach saves you the time of programming the entire system from scratch. For more information on these and other aids the DX-80 provides to allow you to program a system efficiently, see Section 3.1, Shortcuts to Help You Work Faster. When you are programming a new system from scratch, perform the following basic tasks: 1. Set up the system features. 2. Set up the CO lines. 3. Set up call handling. 4. Set up the toll restrictions. 5. Set up the UCD groups. 6. Set up Voice Mail (if applicable).
Voice Mail Groups Members
Voice Mail GroupsMembers (ports)Integration MethodVM message waitingVM control codes1 per Tenant (uses 1 UCD Group per VM system)24Digital (ICD Voice) and In-band (for other)#96 + station number to turn VM button LED on.#*96 + station number to turn VM button LED offDisconnect Digits: 8 digits max.Subscriber Calling via Intercom: 4 digits max.Transfers to VM : 4 digits max.Busy Forward: 4 digits max.No Answer Forward: 4 digits max.Direct Call Forward: 4 digits max.CO Line Recall: 4 digits max.CO Line Ringing: 4 digits max.UCD Overflow: 4 digits max.Record Digits for Voice Recorder function: 4 max.Delete Digits: 4 digits max.Suffix for transferred calls: 2 max.CO line loop current sensingInterrupt programmable from 50ms to 2500ms.Paging8 Internal Page Extension Groups1 External Page Port1 Internal All Call1 System (Internal/External) All CallSpeed Dialing1000 total bins, dynamically allocated.200 bins at default allocated for system-wide use.20 bins at default allocated for extension use (extensions 101-148 only) (50 possible per extension)16 digits maximum per bin.Last Number Redial16 digits per stationSave Number Redial16 digits per stationUser Saved Number (Memo Pad)20 digits per station
expencion console
60-Key Expansion Console, B.3, I.8, I.9 60-Key Second Expansion Console, B.3, I.8, I.9 Analog ports, I.7 Battery. See Cautions Cabinets Expansion, F.2 Cautions, E.1 Battery, E.1 Fuse, E.1 Power supply, E.1 CO lines Capacities. See System capacities Connecting, I.5 Console, B.3, I.8, I.9 ESI Cordless Handsets. See Phones ESI Presence Management, D.1 Expansion Cabinet, F.2 Expansion Console, B.3, I.8, I.9 Fuse. See Cautions Grounding, F.2, I.1, I.3 Hardware installation, E.2–F.15 LED functions, F.15, G.6, H.6 Main board, A.2 Memory Module, A.3 Installation or replacement, F.5–F.8, G.5, H.5 Mirrored Memory Module (M3), A.3 Installation, F.9–F.13 MOH, I.3 NSP (Network Services Processor), A.7 Overlays, B.4 Paging, I.4 Phones Digital Feature Phones, B.1 ESI Cordless Handsets, B.2, B.3 IP Phones, B.2 VIP Softphone, B.4 Port cards Capacities, A.4 Charts, I.13–I.20 Installation, G.3–G.4, G.3–G.4 Installation, F.2 Port card adapter, F.3 Power, I.1 Power Distribution Shelf, A.3 Power supply. See Cautions Transformers, wall-mount, A.3 PRI, I.5 Regulatory information (U.S. and Canada), E.2 Ringer equivalence number (REN), E.2 Serial ports, I.3 Site location, F.1 SMDR, I.3 System capacities, D.1 T1, I.5 UPS (uninterruptible power supply), I.1 VIP Softphone. See Phones
lifo
Use this option to enable or disable themailbox. An extension mailbox is not ac-cessible when it is disabled (even thoughits stored messages and configuration areretained in memory.) If disabled, a userpressing Message initiates a remote logonand is asked to enter their mailbox num-ber. A voice prompt then announces: “Thatmailbox does not exist.”To make programming easier, considerassociating a mailbox number with a sta-tion port. For example, mailbox 1 couldcorrespond to port 1, which in turn corre-sponds to extension 101.Mailbox 1 ~ 64 :1Mailbox 65 ~ : 002Mailbox NumberUp to eight digitsUse this option to select the extensionnumber associated with the mailbox youare programming. Normally, mailbox 1should use Mailbox Number 101, mailbox2 should use Mailbox Number 201, 101etc.To make programming easier, considerassociating a mailbox number with a sta-tion port. For example, mailbox 1 couldcorrespond to port 1, which in turn corre-sponds to extension 101.Mailbox 1 = 101Mailbox 2 ~ 64 =102 ~ 164Mailbox 65 ~ =No Setting03Number of Messages0 ~ 99 messagesTo conserve storagespace, enter 0 for all un-used mailboxes.Use this option to set the maximum num-ber of messages that can be left in theSubscriber Mailbox. If a caller tries toleave a message after this limit is reached,they hear : “That mailbox is full.” InMailthen hangs up.Mailbox 1 = 99Mailbox 2 ~ = 2004Message PlaybackOrder0 (FIFO = first-in/ first-out, or oldest messagesfirst).1 (LIFO = last-in/ first-out, or newest messagesfirst)Use this option to set the Subscriber Mail-box message playback order. When a sub-scriber listens to their messages, InMailcan play the oldest messages first (first-in/first-out, or FIFO), or the newest messag-es first (last-in/first-out, or LIFO).
Call Screening
Enable/disable the ability to processthe Call Screening commands (1 +extension number) sent from theVoice Mail. You should normally en-able this option to allow for VoiceMail Call Screening. Disable this op-tion if your system has been modi-fied so that extensions begin withthe digit 1(e.g., 101, 102, etc.). Alsosee the “Flexible System Number-ing” feature.045-01-1104Park and Page0 = Off1 = OnEnable/disable the system ability toprocess the Voice Mail Park andPage (*) commands. You shouldnormally enable this option.145-01-1205Message Wait0 = Off1 = OnEnable/disable the system ability toprocess the Voice Mail MessageWait (#) commands. You shouldnormally enable this option. If ena-bled, be sure that the programmedMessage Notification strings don’tcontain the code for trunk access.145-01-1306Record AlertTone IntervalTime0 ~ 64800 secondsThis time sets the interval betweenVoice Mail Conversation Recordalerts.30 07CentralizedVoice mail PilotNo. (V1.5 Added)Dial (Up to 8 digits)Assign this number the same as theextension number or pilot number.No Setting 08CentralizedVoice Mail De-partment GroupNumber (V1.5Added)0 ~ 320 = No Voice Mail As-signedAssign which Extension (Depart-ment) Group Number is used as theCentralized Voice Mail group.0 09CentralizedVoice Mail mas-ter Name (V1.5Added)Up to 12 charactersAssign the Centralized Voice MailMaster Name.
Install the Repeater
Repeater installation notes To achieve optimum operation from your ESI Cordless Handset II Repeater: • Place the Repeater at least six feet off the ground so it has a clear line-of-sight. • Make sure the Repeater has good reception from the base station (or Repeater to which it is daisy-chained). • Make sure the Repeater location is close to a standard 120 VAC power outlet. • Never install electrical cords across traffic areas where they can cause a tripping hazard (additionally, such cords, if damaged, may create fire or electrical hazards). • Allow at least 35 feet between Repeaters. If you install Repeaters across multiple floors, be sure to allow 35 feet vertically, too. • Install the Repeater away from sources of electrical interference. Examples include audio systems, office equipment, and microwave ovens. • Install the Repeater away from heat sources and direct sunlight. • Install the Repeater away from items that can interfere with radio signals. Examples include metal doors, thick walls, niches, and cupboards. In case of trouble If you have followed the guidelines described herein and still encounter problems with ESI Cordless Handsets, please call ESI Technical Support at 800 491-3609 or e-mail to techsupp@esi-estech.com. When contacting ESI Technical Support, be sure to have as much of the following site and usage information as possible: • Square footage of the building. • Layout of building/offices, and locations of base stations and repeaters. This can be a hand-drawn diagram with locations of base stations (you can fax it to ESI at 972 422-9705; be sure to indicate that it goes to Technical Support). The objective is to give the ESI technician an idea of the site’s layout. • Number of Cordless Handsets, whether they are Cordless Handsets II or original Cordless Handsets, and how many are of each type (digital, Local IP, or Remote IP). • How the troublesome Cordless Handset is being used. For example, is it used by a supervisor who travels the entire area of the building many times per day, or by an administrative assistant to go a short distance from an office to a copy room? • Where the problem occurs — e.g., if a Cordless Handset cuts in and out when used in a certain area of the building.
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