Hold

Hold
1.To place a call on hold, press Hold. Your LCD shows the line on hold. The held Line’s LED flashes green while appearances of the line at other stations flash red.
• To return to the held call, press the held Line button.
• If you do not return to the held call within a specified time, it rings back to your telephone. The call remains camped-on to your station indefinitely.
• If the held party hangs up, the call is released.
2. Repeat Step 1 to place additional lines on hold.
Note See the Call Pickup section to pick up a call on hold from another extension.
Exclusive Hold
This feature enables you to place a call on hold so that only you can retrieve it.
³ While on a call, press Hold twice. That line’s LED flashes green while appearances of the line at other stations are steady red (in use).
Automatic Hold
This feature enables you to place a call on hold by pressing another Line button – no need to press Hold. Make sure this feature is programmed on your system; if not, existing calls will drop.
³ While on a call, press another extension button to receive/originate a new call. The accessed line’s LED flashes (in-use). The first call is put on hold and your extension’s LED flashes. You can also switch between calls without having to press Hold.
Consultation Hold
1. While on a call, press Cnf/Trn. The call goes on hold.
2. Dial another line.
3. Transfer the call or return to the held call by pressing its Line button.

Hold

Hold
Description
Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or Music on Hold, not conversation in the extension user’s work area. While the call waits on Hold, the extension user may process calls or use a system feature. Calls left on Hold too long recall the extension that placed them on Hold. There are four types of Hold:
•System Hold
An outside call a user places on Hold flashes the line key (if programmed) at all other Multiline
Terminals. Any Multiline Terminal user with the flashing line key can pick up the call.
H •Exclusive Hold
When a user places a call on Exclusive Hold, only that user can pick up the call from Hold. The trunk appears busy to all other Multiline Terminals that have a key for the trunk. Exclusive hold is important if a user does not want a co-worker picking up their call on Hold.
•Group Hold
If a user places a call on Group Hold, another user in the Department Group can dial a code to pick up the call. This lets members of a department easily pick up each other’s calls.
•Intercom Hold
A user can place an Intercom call on Hold. The Intercom call on Hold does not indicate at any other extension.
Hold Recall to Operator
Hold Recall to Operator enhances how the system handles calls that are left on hold too long. With Hold Recall to Operator:
•A trunk call recalls the extension that placed it on Hold after the Hold/Exclusive Hold Recall Time.
•The recalling trunk rings the extension that placed it on Hold for the Hold/Exclusive Hold Recall Callback Time.
•After the Hold/Exclusive Hold Recall Callback Time, the trunk call rings the operator.
Hold Recall to Operator applies to trunk calls placed on System Hold, Exclusive Hold and Group Hold. It does not apply to Intercom calls.
Conditions
•The called extension must lift the handset or press Speaker key before the call can be placed on hold.
•Callers on Hold hear Music on Hold, if programmed.
•An extension can have function keys for System Hold and Exclusive Hold.
•Analog Single Line Terminals can only use Exclusive Hold and Group Hold.
•If station A calls station B, and station A puts station B on hold and then calls station C, station C cannot transfer the call.
•The Exclusive Hold Recall Timer is used when an internal call from a Single Line telephone or 3rd party SIP telephone is placed on Hold.

Hold

Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or Music on Hold, not conversation in the extension user’s work area. While the call waits on Hold, the extension user may process calls or use a system feature. Calls left on Hold too long recall the extension that placed them on Hold. There are four types of Hold:
● System Hold
An outside call a user places on Hold flashes the line key (if programmed) at all other keysets. Any keyset user with the flashing line key can pick up the call.
● Exclusive Hold
When a user places a call on Exclusive Hold, only that user can pick up the call from Hold. The trunk appears busy to all other keysets that have a key for the trunk. Exclusive hold is important if a user doesn’t want a co-worker picking up their call on Hold.
● Group Hold
If a user places a call on Group Hold, another user in the Department Group can dial a code to pick up the call. This lets members of a department easily pick up each other’s calls.
● Intercom Hold
A user can place an Intercom call on Hold. The Intercom call on Hold does not indicate at any other extension.
With Automatic Hold enabled (Program 15-02-07), when the user is on an outside call using the handset, the user can press a flashing line/loop key to answer an incoming call without disconnect- ing their first call. The first caller is automatically placed on hold. This feature does not work using handsfree or when the user is on an ICM and presses a flashing line/loop key (the ICM call is disconnected).
Hold Recall to Operator
Hold Recall to Operator enhances how the system handles calls that have been left on hold too long. With Hold Recall to Operator:
● A trunk call recalls the extension that placed it on Hold after the Hold/Exclusive Hold Recall time.
● The recalling trunk will ring the extension that placed it on Hold for the Hold/Exclusive Hold Recall Callback Time.
● After the Hold/Exclusive Hold Recall Callback Time, the trunk call will ring the operator.
Hold Recall to Operator applies to trunk calls placed on System Hold, Exclusive Hold and Group Hold. It does not apply to Intercom calls.
Conditions
The called extension must lift the handset or press the SPK key before the call can be placed on hold.
Default Set