What is VOIP? This article introduces the reader to the basics of VOIP, or Voice Over Internet Protocol. The VOIP tutorial attempts to answer, in layman's terms, common questions such as how does VOIP work, what are the benefits and drawbacks of VOIP, and what are the infrastructure requirements to implementing a VOIP solution. Historically, phone calls used a network made up of copper wires and switches that created a circuit between the caller and the person being called. This technology was mature and fairly reliable, but inefficient. Thousands and thousands of copper wires had to be run from house to house, neighborhood to neighborhood, city to city, country to country - and continent to continent! There had to be a pair of copper wires for every call that needed to go from one place to another. The modern solution to this problem uses data networks that allow information - like your audio conversation - to be broken up into packets and shipped over a shared network link. This is much more efficient for many reasons, but we'll talk about two of them here. The first is utilization. If your neighbor's teenager calls his girlfriend and they hold the phone in silence, very little of the phone system's capacity is actually used. In the old, circuit-switched scenario, two copper wires are used for a phone call, whether anyone's talking or not. The second efficiency is one of infrastructure. Instead of building two parallel networks, one for data and one for voice, we can unify the two networks and create a single network that costs considerably less to build out than the dual networks we were building before. This can scale to businesses today. If you use a PBX and VOIP in your business, you cable for data exclusively. You increase the size and capacity of your data network, but maintaining one network with more bandwidth is less expensive than maintaining two networks. Furthermore, if you have multiple offices and you maintain a data link between them, you can keep all of your phone service 'inside' your network, where you control configuration and security. Your phone service will go to the public phone network only when you connect a call to a phone outside of your VOIP network. Another business benefit of VOIP over typical phone solutions is administration. The number is assigned to the phone, not the wall jack, so you issue a phone to an employee, and it works wherever they plug it in. With modern VOIP PBX solutions, you have significant administrative control over things like who your employees can call, when they can call, how long they can talk, who can call them - the range of control can be amazing, depending on your vendor. All of this results in a lower overall cost of ownership for VOIP in many cases. This isn't a generic result, and there are many variables, but for many offices VOIP can cut costs dramatically. But you must remember that this also places your voice services on your data network. Failure of a network element isolates both data and voice service. This is generally uncommon, but you cannot ignore the fact that losing a switch, for instance, will make it impossible for people on that switch to call and report the outage. Another thing you have to consider is whether your data network is robust enough for the data load your VOIP service will place on it. If you have high latency or low throughput segments in your network, VOIP will make this painfully clear. Make sure you understand the performance of your network and the bandwidth requirements of your VOIP solution. A company that has only a single voice call active at a time, on average, has completely different VOIP and bandwidth needs from a company that does telemarketing, for instance, or a customer service call center. Make sure you discuss these issues with any prospective VOIP vendor you work with, so that you don't find out after you implement your VOIP solution that you must now upgrade your data network to support it. VOIP is the future, there's little doubt about that. Data networks will subsume (already have, really) voice communication, and switched circuits are only virtual even now. It's a technology that can be of great benefit to many companies, and if you're thinking of putting in a PBX of whatever scale, it's certainly a solution you should consider, and if you keep all of the requirements in mind, VOIP might just be the right solution for your company now, rather than tomorrow. What is VOIP? This article introduces the reader to the basics of VOIP, or Voice Over Internet Protocol. The VOIP tutorial attempts to answer, in layman's terms, common questions such as how does VOIP work, what are the benefits and drawbacks of VOIP, and what are the infrastructure requirements to implementing a VOIP solution. Historically, phone calls used a network made up of copper wires and switches that created a circuit between the caller and the person being called. This technology was mature and fairly reliable, but inefficient. Thousands and thousands of copper wires had to be run from house to house, neighborhood to neighborhood, city to city, country to country - and continent to continent! There had to be a pair of copper wires for every call that needed to go from one place to another. The modern solution to this problem uses data networks that allow information - like your audio conversation - to be broken up into packets and shipped over a shared network link. This is much more efficient for many reasons, but we'll talk about two of them here. The first is utilization. If your neighbor's teenager calls his girlfriend and they hold the phone in silence, very little of the phone system's capacity is actually used. In the old, circuit-switched scenario, two copper wires are used for a phone call, whether anyone's talking or not. The second efficiency is one of infrastructure. Instead of building two parallel networks, one for data and one for voice, we can unify the two networks and create a single network that costs considerably less to build out than the dual networks we were building before. This can scale to businesses today. If you use a PBX and VOIP in your business, you cable for data exclusively. You increase the size and capacity of your data network, but maintaining one network with more bandwidth is less expensive than maintaining two networks. Furthermore, if you have multiple offices and you maintain a data link between them, you can keep all of your phone service 'inside' your network, where you control configuration and security. Your phone service will go to the public phone network only when you connect a call to a phone outside of your VOIP network. Another business benefit of VOIP over typical phone solutions is administration. The number is assigned to the phone, not the wall jack, so you issue a phone to an employee, and it works wherever they plug it in. With modern VOIP PBX solutions, you have significant administrative control over things like who your employees can call, when they can call, how long they can talk, who can call them - the range of control can be amazing, depending on your vendor. All of this results in a lower overall cost of ownership for VOIP in many cases. This isn't a generic result, and there are many variables, but for many offices VOIP can cut costs dramatically. But you must remember that this also places your voice services on your data network. Failure of a network element isolates both data and voice service. This is generally uncommon, but you cannot ignore the fact that losing a switch, for instance, will make it impossible for people on that switch to call and report the outage. Another thing you have to consider is whether your data network is robust enough for the data load your VOIP service will place on it. If you have high latency or low throughput segments in your network, VOIP will make this painfully clear. Make sure you understand the performance of your network and the bandwidth requirements of your VOIP solution. A company that has only a single voice call active at a time, on average, has completely different VOIP and bandwidth needs from a company that does telemarketing, for instance, or a customer service call center. Make sure you discuss these issues with any prospective VOIP vendor you work with, so that you don't find out after you implement your VOIP solution that you must now upgrade your data network to support it. VOIP is the future, there's little doubt about that. Data networks will subsume (already have, really) voice communication, and switched circuits are only virtual even now. It's a technology that can be of great benefit to many companies, and if you're thinking of putting in a PBX of whatever scale, it's certainly a solution you should consider, and if you keep all of the requirements in mind, VOIP might just be the right solution for your company now, rather than tomorrow.

Planning an Office Move - an IT Perspective Moving an office is a daunting undertaking that, if improperly planned, can add unnecessary expense and lost productivity. From an IT consultant or network administrator's perspective, an office move involves far more than simply moving physical objects from one location to another. Since most problems arise once the move nears completion, plenty of planning should go into the move as early as possible so that the actual move is as seamless as possible. This article offers a summary of the issues you should consider to help you plan an office move that stays within your budget and deadline.

Cat5 vs Cat5e vs Cat6 - Which Should You Use? This article discusses primary differences between the various types of computer and telephone (CAT) cabling available, specifically the difference between CAT5, CATe and CAT6. In a nutshell, the primary differences boil down to differences in the way each conveyance media handles network support, crosstalk, and bandwidth. Cat5 vs Cat5e Network support - CAT 5 cable will support 10BASE-T and 100BASE-T network standards, that is it supports networks running at 10 Mbps or 100 Mbps. CAT 5e is an enhanced version of Cat5 that adds specifications for crosstalk (see below). Cat5e cable is completely backwards compatible with Cat5, and can be used in any application in which you would normally use Cat5 cable. However, the added specifications of Cat5e enable it to support Gigabit Ethernet (1000BASE-T), or networks running at 1000 Mbps. Crosstalk - Crosstalk is the "bleeding" of signals between one cable into another, due to a process called induction. This effect can result in slow network transfer speeds, and can even completely block the transfer of signals over the cable. Cat5e cable has been improved over Cat5 cable in this respect, and crosstalk has been greatly reduced. Bandwidth - The bandwidth of a given conveyance media is essentially it's information carrying capacity. The greater the bandwidth of a system, the faster it is able to push data across a network. Cat5 is rated at 100Mhz while Cat5e is rated at 350Mhz. This coupled with other more stringent specifications makes Cat5e ideally suited for networks which plan to operate at Gigabit Ethernet speeds. Bottom Line: If you plan on to implement Gigabit Ethernet, go with Cat5e. Also, the small increase in price of Cat5e over Cat5 is more than made up for by "future proofing" your network's cabling infrastructure. Cat5e vs Cat6 There is a great deal of debate among people about whether new cabling installations should use Cat5e or Cat6. Many people incorrectly assume that by running Cat6 they will then have a Gigabit Ethernet. However, in order to achieve true Gigabit Ethernet speeds, every single component on a network must be gigabit rated, such as the switches, hubs and network interface cards. This isn't to say that there aren't differences between Cat5e and Cat6, however. The general difference between category 5e and category 6 is in the transmission performance. While Cat5e can support gigabit speeds, Cat6 is certified to handle gigabit Ethernet. Additionally, the Cat6 specification is better suited toward environments that are generally unfriendly to twisted pair cabling. This includes areas that have lots of interference from things like power lines, lights, and manufacturing equipment. Still, for most applications, Cat5e is perfectly suitable and preferable to Cat6: it is more economical and performs almost as well. However, if you can be certain that all the components on your network are gigabit rated, and the volume of the data being transmitted calls for certified gigabit performance, then Cat6 is the way to go.

Programming the UNIVERGE SV8100 Programming the UNIVERGE SV8100 2 SECTION 1 PROGRAMMING YOUR SYSTEM The information contained in this chapter provides the information necessary to properly program your UNIVERGE UNIVERGE SV8100 system. The programming blocks are organized into the following programming modes. Table 2-1 Programming Modes Program Number : Program Name Program 10 : System Configuration Setup Program 11 : System Numbering Program 12 : Night Mode Setup Program 13 : Abbreviated Dialing Program 14 : Trunk, Basic Setup Program 15 : Extension, Basic Setup Program 16 : Department Group Setup Program 20 : System Option Setup Program 21 : Outgoing Call Setup Program 22 : Incoming Call Setup Program 23 : Answer Features Setup Program 24 : Hold/Transfer Setup Program 25 : VRS/DISA Setup Program 26 : ARS Service Program 30 : DSS/DLS Console Setup

Master Network Cabling & Wiring is a fiber optic cable installer / contractor offering a wide range of optical fiber services, including installs of single or multimode fiber; fiber optic cable testing & certification; and fiber optic cable termination (ST - SC - LC - MTRJ connectors). We will ensure quality control throughout the process and strive to exceed your expectations each step of the way. Fiber Optic Termination, Certification & Testing Single Mode Fiber Multi Mode Fiber Optic Cabling Fiber Optic Cable Testing & Certification Terminations (ST - SC - LC - MTRJ connectors) Structured Voice & Data Network Cabling Data Network Wiring & Cabling Cat 5e, Cat 6, Optical Fiber Installation Wire Management Patch Panel Termination Testing Certification

High-speed data transfers act as the heartbeat of modern businesses. To facilitate those data transfers, companies need the technical expertise of a leading computer wiring specialist to help install cables affordably and for the highest quality results. That's why so many now are choosing the services of New Yorks most reputable data wiring company. As a family owned and operated business, Master Communications has over 10 years of surveillance and security experience. Whether the client requires an integrated CCTV system, high-resolution hidden cameras, or a first class burglar alarm system, Master Communications can meet those requirements with dedicated expert solutions that display their first class expertise. The company's services are respected within their field for combining ease of installation with affordability, and once installed, their expertly designed solutions offer the very best in user-friendly design so that anyone, whether they are technologically savvy or not, can modify the systems to suit their evolving business requirements. Currently, the most common type of cable used in organizations across North America is Category [Cat] 5. Related Coverage Why New York Companies Should Consider The Installation Of Cat 6 Wiring Installing Wire Closet Organizer 6 Reasons Why Should Consider Outsourcing Special Offer Now On For Expert Cat 5e Wiring Installation! But with the introduction of new, data-intensive technologies such as high definition video and complex security technology such as biometric systems, companies are now beginning to think about upgrading their cabling to allow for increased data-handling capacity that will help them to manage the transition from cumbersome older systems to higher quality, innovative technology. To aid in this transition, technicians can build a data-wiring infrastructure for New York companies that includes cat 6 wiring. Cat 6 cables are widely used within the IT industry, where their ability to transfer larger amounts of at faster speeds has helped companies to evolve their infrastructure and meet increasing demand. Cat 6 wiring is imperative for New York based businesses that rely on several servers operating between different gateways as it virtually eliminates all network crosstalk, offering superb protection against errors and mitigating against time-intensive data retransmissions. Offering gigabit speeds of up to one Gbit/s [gigabit-per-second], Cat 6 operates at twice the speed of its predecessor [Cat 5e]. Thus, Cat 6 wiring ensures that New York companies achieve higher quality data transfer of up to 250 MHz, so that they can optimize their entire network for increase performance and superior levels of service to customers. In terms of digital technology, the superior cross talk function of Cat 6 wiring will help New York companies to receive stronger signal at further distances than would be possible with a Cat 5 wiring solution. And the best part is that Cat 6 is completely backwards compatible with Cat 5, so if companies wish to upgrade, they can do so in a quick and affordable process, Cat 6 wiring installation services have been trusted by local New York businesses such as the Carnegie Club and the Blue Note jazz club to provide first class business solutions that have helped them to expand on their high class services to their clients. Contact the experts today to ensure that your business has at its disposal the very latest high performance technology.

AVAYA telephone technician,NEC telephone technician,SAMSUNG telephone technician,NORTEL telephone technician,PANASONIC telephone technician,Lg-Ericsson telephone technician,AVAYA phone techician,NEC phone technician,SAMSUNG phone tecnician,PANASONIC phone technician,Lg-Ericsson phone technician,AVAYA technician,NEC technician,PANASONIC technician,Lg-Ericsson technician. Telephone Technician Training and Certification Program Overviews Telephone technicians repair and install telecommunications equipment. Although many employers offer on-the-job training, completion of a certificate or associate's degree program in telecommunications can help students obtain higher-level positions. Telecommunications Technician Certificate Program Telecommunications technician certificate programs teach students how to use industry-standard tools to install and repair telephone, cable television, fiber-optic and satellite equipment. Maintenance and testing are also part of the training. A portion of the program usually consists of hands-on training in a school-provided shop with equipment or an off-campus company training site. Students are awarded a certificate upon completion and are prepared for entry-level positions in the field. Education Prerequisites These certificate programs typically require a high-school diploma or its equivalent. Previous coursework in electricity, algebra, English, computers, physics and chemistry are also recommended by some schools. Program Coursework The coursework in these telecommunications technician certificate programs focuses on electricity, circuitry, computers, systems, math and digital information. Some common courses include: Direct current circuit theory Technical mathematics Telecommunications installation and repair Microprocessors Digital and analog circuits Employment Outlook and Salary Information According to the U.S. Bureau of Labor Statistics (BLS), the median annual wage in May of 2009 for telecommunications equipment installers and repairers excluding line installers was $55,560 (www.bls.gov). The BLS also reported that the highest level of employment was through wired telecommunications carriers, and building equipment contractors and other telecommunications companies were second and third highest, respectively. Continuing Education and Certification Information Telephone technicians can pursue an associate's degree in telecommunications at many colleges. Certificate program coursework may be transferable toward a college degree program. Associate's Degree in Telecommunications Technology These programs cover advanced skills in telecommunication system development, operations, installation and maintenance. Graduates are awarded an Associate of Applied Science (AAS) or Associate of Science (AS) degree in telecommunications technology. Some of the programs offered combine this degree with computer networking training. Education Prerequisites These programs recommend a general background in math, technical and computer skills. Some students may also be required to take math, English or typing courses prior to entry. Program Coursework Any previous college coursework in telecommunications may be transferable into these associate's degree program. Students must also complete general education requirements such as humanities, math, communication, critical thinking, English composition and social sciences. Some common telecommunication classes at the associate's degree level include: Telecommunications technician electronics Technical math Network and computer security and monitoring Wireless communication systems Videoconferencing and voice systems Popular Career Options Graduates of associate's degree programs in telecommunications have advanced employment options. Some career choices include: Network administrator Telecommunications researcher Technical support specialist Telecommunications field service worker System designer Continuing Education and Certification Information Associate's degree telecommunications studies may be transferable into a bachelor's degree program in information technology or network administration. Some schools have cooperating agreements with baccalaureate universities. The Society of Cable and Telecommunications Engineers (SCTE) offers a voluntary certification for telephone technicians who pass an examination and maintain continuing education requirements. Additional training and education opportunities are also available through SCTE and other associations, such as the Telecommunications Industry Association.

An associate's degree in communications technology is the minimum required education for a person interested in pursuing a career as a telephone technician. Telephone technicians are responsible for the installation and troubleshooting of home and commercial phone lines. They are also responsible for setting up voice mailboxes and replacing faulty wiring. An Associate of Applied Science in Communications Technology program focuses mainly on telecommunications courses and requires only two or three general education classes. Many of the communications classes have a laboratory component, and students have several opportunities to gain hands-on experience using communications technology. Some of the skills learned in an associate's degree program in communications technology include the installation and maintenance of residential and commercial telephone devices and fiber optic cable systems. Other topics include VoIP (Voice over Internet Protocol), digital subscriber lines, local area networks and worker safety. A course on interpersonal communication is also likely to be included because telephone technicians interact with co-workers and customers frequently. A co-op or internship component gives students the chance to gain practical work experience; it is typically completed in the last semester of enrollment. Career Information The U.S. Bureau of Labor Statistics (www.bls.gov) provides no information on telephone technicians; however, it does look at the wired telecommunications industry as a whole. An 11% decrease in the employment of wired telecommunications professionals is expected for the 2008-2018 period. The primary reason for this poor job outlook figure is the increased movement towards fiber optic cables, which are reliable and require very little maintenance. The BLS also reports that the median hourly wage of a telecommunications equipment installer and repairer was $26.73 in 2008. However, Payscale.com reports that the median hourly rate for telecommunications equipment installers with 1-4 years of experience was between $10.91 and $15.13 in 2010. This rate may reflect the potential salary range of a recent graduate of an associate's degree program in communications technology.

Technology is the making, modification, usage, and knowledge of tools, machines, techniques, crafts, systems, methods of organization, in order to solve a problem, improve a preexisting solution to a problem, achieve a goal or perform a specific function. It can also refer to the collection of such tools, machinery, modifications, arrangements and procedures. Technologies significantly affect human as well as other animal species' ability to control and adapt to their natural environments. The word technology comes from Greek τεχνολογία (technología); from τέχνη (téchnē), meaning "art, skill, craft", and -λογία (-logía), meaning "study of-".[1] The term can either be applied generally or to specific areas: examples include construction technology, medical technology, and information technology. The human species' use of technology began with the conversion of natural resources into simple tools. The prehistorical discovery of the ability to control fire increased the available sources of food and the invention of the wheel helped humans in travelling in and controlling their environment. Recent technological developments, including the printing press, the telephone, and the Internet, have lessened physical barriers to communication and allowed humans to interact freely on a global scale. However, not all technology has been used for peaceful purposes; the development of weapons of ever-increasing destructive power has progressed throughout history, from clubs to nuclear weapons. Technology has affected society and its surroundings in a number of ways. In many societies, technology has helped develop more advanced economies (including today's global economy) and has allowed the rise of a leisure class. Many technological processes produce unwanted by-products, known as pollution, and deplete natural resources, to the detriment of the Earth and its environment. Various implementations of technology influence the values of a society and new technology often raises new ethical questions. Examples include the rise of the notion of efficiency in terms of human productivity, a term originally applied only to machines, and the challenge of traditional norms. Philosophical debates have arisen over the present and future use of technology in society, with disagreements over whether technology improves the human condition or worsens it. Neo-Luddism, anarcho-primitivism, and similar movements criticise the pervasiveness of technology in the modern world, opining that it harms the environment and alienates people; proponents of ideologies such as transhumanism and techno-progressivism view continued technological progress as beneficial to society and the human condition. Indeed, until recently, it was believed that the development of technology was restricted only to human beings, but recent scientific studies indicate that other primates and certain dolphin communities have developed simple tools and learned to pass their knowledge to other generations.

processing (DSP) is the mathematical manipulation of an information signal to modify or improve it in some way. It is characterized by the representation of discrete time, discrete frequency, or other discrete domain signals by a sequence of numbers or symbols and the processing of these signals. Digital signal processing and analog signal processing are subfields of signal processing. DSP includes subfields like: audio and speech signal processing, sonar and radar signal processing, sensor array processing, spectral estimation, statistical signal processing, digital image processing, signal processing for communications, control of systems, biomedical signal processing, seismic data processing, etc. The goal of DSP is usually to measure, filter and/or compress continuous real-world analog signals. The first step is usually to convert the signal from an analog to a digital form, by sampling and then digitizing it using an analog-to-digital converter (ADC), which turns the analog signal into a stream of numbers. However, often, the required output signal is another analog output signal, which requires a digital-to-analog converter (DAC). Even if this process is more complex than analog processing and has a discrete value range, the application of computational power to digital signal processing allows for many advantages over analog processing in many applications, such as error detection and correction in transmission as well as data compression.[1] DSP algorithms have long been run on standard computers, on specialized processors called digital signal processor on purpose-built hardware such as application-specific integrated circuit (ASICs). Today there are additional technologies used for digital signal processing including more powerful general purpose microprocessors, field-programmable gate arrays (FPGAs), digital signal controllers (mostly for industrial apps such as motor control), and stream processors, among others.

A speakerphone is a telephone with a microphone and loudspeaker provided separately from those in the handset. This device allows multiple persons to participate in a conversation. The loudspeaker broadcasts the voice or voices of those on the other end of the telephone line, while the microphone captures all voices of those using the speakerphone. Many telephones have an integrated speakerphone function which can be activated by pushing a single button. This button transfers the sound input and output from the handset to the ambient microphone and loudspeaker. Devices designed specifically for speakerphone use often have multiple microphone inputs arranged radially around the device to maximize sound input, such as may occur around a conference table. The most sophisticated units allow the connection of additional satellite microphones that can be placed some distance from the main unit. [edit]Types of speakerphones Speakerphones may be broadly divided into two classes of Duplex: Half-duplex Full-duplex Half-duplex speakerphones only allow sound to travel in one direction at a time, either: 1) into the speakerphone from the telephone line and out of its internal speaker to its user, or 2) from its user, into the microphone, and out through the telephone line. While the users of the speakerphone are speaking, the phone only transmits sound to the telephone line; its internal speaker is cut-off and no sound arriving from the telephone line can be heard by the user. While the user of the speakerphone is quiet, the speakerphone only receives sound from the telephone line and its internal speaker broadcasts that sound to its user. There is a very definite, noticeable switching action each time the phone "changes directions" and a cough or other transient noise in the room may interrupt incoming sound from the far end of the telephone connection. Full-duplex speakerphones are able to transmit and receive simultaneously and there is no discernible change of transmission direction. These phones are much more complicated and often employ sophisticated digital signal processing algorithms to sort out the incoming sound and the sound in the room for echo cancellation. Their cost is also higher than for a half-duplex speakerphone. [edit]Speakerphone setup Many modern speakerphones must first be calibrated to the acoustic characteristics of the room in which they will be used. During this calibration phase, they may make a variety of noises including ascending tones or chiming sounds. This calibration may be automatic or manually invoked by the user, and it may need to be repeated if the speakerphone is relocated within the room. A failure to be properly calibrated can be indicated by the occurrence of echoing, ringing sounds, or feedback. [edit]Handset vs. base speakerphone Many cordless telephones have a handset speakerphone as well as a base speakerphone. The handset speakerphone allows hands free conversations away from the base unit. The base speakerphone is located in the base unit. The user must be at the base unit, but still gets the added benefits of having hands free conversations. Most base speakerphones have a secondary keypad for dialing calls on the base unit.

An engineer is a professional practitioner of engineering, concerned with applying scientific knowledge, mathematics and ingenuity to develop solutions for technical problems. Engineers design materials, structures and systems while considering the limitations imposed by practicality, safety and cost.[1][2] The word engineer is derived from the Latin roots ingeniare ("to contrive, devise") and ingenium ("cleverness"). Engineers are grounded in applied sciences, and their work in research and development is distinct from the basic research focus of scientists.[2] The work of engineers forms the link between scientific discoveries and their subsequent applications to human needs. A typical lineman's handset integrates an earpiece, a mouthpiece, a dialing interface, and a set of test leads for connecting to the telephone circuit. Originally, lineman's handsets featured a rotary dial, but modern sets use some variant of the standard 12-button DTMF keypad. Most handsets are designed to be used with analog "POTS" lines, and have limited or no function with digital circuits.

Technician is a worker in a field of technology who is proficient in the relevant skills and techniques, with a relatively practical understanding of the theoretical principles. Experienced technicians in a specific tool domain typically have intermediate understanding of theory and expert proficiency in technique. As such, technicians are generally much better versed in technique compared to average layman and even general professionals in that field of technology. For example, although audio technicians are not as learned in acoustics as acoustical engineers, they are more proficient in operating sound equipment, and they will likely know more about acoustics than other studio personnel such as performers. Technicians may be classified as either skilled workers or semi-skilled workers, and may be part of a larger (production) process. They may be found working in a variety of fields, and they usually have a job title with the designation 'technician' following the particular category of work. Thus a 'stage technician' is a worker who provides technical support for putting on a play, while a 'medical technician' is an employee who provides technical support in the medical industry or to the medical profession. [edit]

Phone Technician, Telephone Technician. Network Cable Technician - PURPOSE: Responsible for installation and support of structured cabling systems, phone systems and wireless network equipment. Requirements: Install, terminate, test and label structured cabling for voice and data networks Terminate 66 and 110 blocks as well as voice/data jacks Ability to cross-connect phone lines and extensions Ability to troubleshoot and solve problems Familiar with common construction methods and tools Familiar with common construction methods and tools Solild written and verbal communication and time managemnet skills Flexible and the ability to work independently as well with a team on complex projects A positive attitude oriented towards people and processes Adeptness to learn quickly Able to travel as needed Experience Preferred: Familiarity with NEC and /or AVAYA phone systems a plus Familiarity with Fiber Optic termination and testing a plus telephone technician phone systems business technician employment telecommunication technician jobs telecommunications technicians telecom companies phones systems career technician pharmacy technician description phone systems for home network phone system entry level tech positions phone service installation technician entry level technician new phone systems pharmacy technician qualifications telecommunications network engineer pharmacy technician positions new phone system home phone service what is a pharmacy technician telecom communication technician technician career communications technician careers in information technology information technology career phone technician jobs pharmacist technician a phone system phone business technology careers technician jobs telecommunications salary telephone technician training pharmacy technician jobs telecommunication engineer telecommunications industry telephone technician resume telecommunication jobs pharmacy technician careers phone installers careers in technology telecommunications careers telecommunications technician jobs telephone systems phone system technician information technology careers telephone jack cable installer telephone operator jobs phone for business cable technician jobs technician description business phone services telephone careers telephone companies business phone service network technician telecom engineer phone jack installation pharmacy technician career telecom jobs business phones systems technician careers telephone installation phone installation telecommunication office phone systems phone wire telecom technician telephone installers business phone line phone line phone systems for business telecommunications companies telecommunication technician phone wiring telephone telecommunications engineer telephone service telecommunications jobs telephone technicians telephone repair cell phone technician service technician job description telephone jobs telecommunications technician telephone technician job description business phone systems phone system telephone wiring phone systems telephone technician salary telephone technician tools telecommunications phone technician telephone technician jobs

NEC DSX PARTS LIST. 22-Button Display Telephone with Speakerphone 1090020 (Black) 1090025 (White) 34-Button Backlit Display Telephone with Speakerphone 1090021 (Black) 1090026 (White) 34-Button Backlit Display Telephone with Full-Duplex Speakerphone 1090022 (Black) 1090027 (White) 34-Button Backlit Super Display Telephone with Half-Duplex Speakerphone 1090030 (Black) 1090031 (White) 60-Button DSS Console 1090024 (Black) 1090029 (White) DTH-1-1 Single Line Telephone 780034 DTR-1-1 Single Line Telephone 780020 (Black) 780021 (White) DTR-1HM-1 Single Line Telephone 780025 (Black) 780026 (White) Analog Door Box 922450 2PGDAD Module 0891027 Cordless Lite II Telephone 730087 Cordless Lite II Base Unit AC Adaptor 730618 Cordless Lite II Base Unit Wall Mount Bracket 730608 Cordless Lite II Handset Charger 730632 Cordless Lite II Handset Charger AC Adaptor 730619 Cordless Lite II Wall Mount Bracket for Handset Charger 730633 Cordless Lite II Handset Battery 730631 Cordless Lite II Belt Clip 730634 Cordless Lite II M175 Headset 750637 Cordless Lite II MX150 Headset 750642 DSX 22-Button Display Telephone (White) 1093086 DSX 22-Button Display Telephone (Black) 1093085 DSX 34-Button Display Telephone (White) 1093084 DSX 34-Button Display Telephone (Black) 1093083 DSX 34-Button Super Display Telephone (White) 1093082 DSX 34-Button Super Display Telephone (Black) 1093081 DSX 60-Button DSS (White) 1093080 DSX 60-Button DSS (Black) 1093079 DSX-80 4-Slot KSU DSX-160 8-Slot KSU 1090002 1090003 DSX Power Supply 1091008 Installation Cable 808920 DSX Serial Adaptor (requires customer-provided 6-conductor line cord) 1091014 CPU Card 1090010 16 Port Digital Station Card (16ESIU) 1091004 16 Port Analog Station Card with HV Message Waiting (16SLIU) 1091007 8 Port Analog Station Card with HV Message Waiting (8SLIU) 1091010 T1/E1/PRI Line Card 1091006 16 Port CO Line Card (16COIU) 1091005 8 Port CO Line Card (16COIU) 1091009 IntraMail 8 Port x 16 Hour 1091013 IntraMail 4 Port x 8 Hour 1091011 For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

NEC DSX-40 DSX-80 DSX-160 DSX-80/160 Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DSX Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22-Button Display Telephone with Speakerphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 34-Button Backlit Display Telephone with Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 34-Button Backlit Display Telephone with Full-Duplex Speakerphone . . . . . . . . . . . . . . . . . . 2 34-Button Backlit Super Display Telephone with Half-Duplex Speakerphone . . . . . . . . . . . . . 60-Button DSS Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Single Line Telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DTH-1-1 Single Line Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DTR-1-1 Single Line Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DTR-1HM-1 Single Line Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DSX Cordless Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DSX Cordless Lite II . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Corded Headsets for DSX Keysets and DTR/DTH SLTs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . NEC / Plantronics Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . GN Netcom Headsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Headsets for DSX Cordless Lite II Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DESI Telephone Label System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DESI Labeling Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DESI Telephone Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DSX-80/160 Common Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DSX-80 4-Slot KSU. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DSX-160 8-Slot KSU. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DSX-80/160 Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DSX-80/160 CPU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DSX-80/160 CPU Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DSX-80/160 Station Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DSX-80/160 16 Port Digital Station (16ESIU) Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DSX-80/160 16 Port Analog Station (16SLIU) Card with HV Message Waiting. . . . . . . . . . DSX-80/160 8 Port Analog Station (8SLIU) Card with HV Message Waiting. . . . . . . . . . . . DSX-80/160 Line Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DSX-80/160 T1/E1/PRI Line Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DSX-80/160 16 Port CO Line (16COIU) Card with Caller ID . . . . . . . . . . . . . . . . . . . . . . . . DSX-80/160 8 Port CO Line (8COIU) Card with Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . IntraMail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DSX IntraMail 8 x 16. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DSX IntraMail 4 x 8. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Miscellaneous Cards and Optional Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DSX Analog Door Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . DSX 2PGDAD Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System Configuration . . For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

NEC DSX 40, NEC DSX 80, NEC DSX 160 Log On To Voice-mail Subscriber can log onto their mailbox using a method that best suits their needs and location. While at their own phone, the subscriber just presses a single key to log onto their mailbox. To use their mailbox while at a co-worker’s phone, the subscriber dials the IntraMail master number, followed by their mailbox number (which is normally the same as their extension number). If they are away from the office, the subscriber can still use their mailbox by calling in through the Automated Attendant. Local (On-site) Logon An extension user can log onto their mailbox in the following ways: ❥ Press their V-MAIL key to log onto their Subscriber Mailbox. ❥ Dial the IntraMail master number (e.g., 700), followed by their mailbox number. This method is typically used by Guest Mailbox users, as well as subscribers attempting to log into their Subscriber Mailbox from a co-worker’s phone. Remote Log On A Subscriber Mailbox user can call into the Automated Attendant and log onto their mailbox. Following are two of the ways a user can do this: ❥ After the Automated Attendant answers, dial a digit (typically #) followed by their mailbox number. This method allows outside callers to log into their mailboxes from outside the company. Once they log into their mailbox, they can use the allowed features in the mailbox main menu. To avoid unauthorized access to their mailbox, the user should enable their own unique Security Code. ❥ If an extension has a Direct Inward Line that voice mail picks up, the caller can dial # during their greeting to log into their mailbox (instead of leaving a message). This method allows subscribers to dial their own number and then use the features of their mailbox. This capability must be set up in the user’s Next Call Routing Mailbox. For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

Troubleshooting Telephone Problems. First you need to know where the trouble lies. The phone company owns and maintains the telephone lines (wires) that bring phone service to your house. Usually, a gray plastic box is mounted to the side of your house that is split into two parts, the customer and utility connections. Although you can access the customer side of the box, the phone company side has a special screw that doesn't allow customers to remove, nor should you. Often, the company places a demarcation jack that is located either in a basement or utility room wall. To this point, it is the phone company's responsibility to provide service at no charge, if there is a problem. However, if the problem lies after this point, you'll be responsible for technical services if you want their technician to fix a problem within your home. For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

My Phones are not working. The telephone company, bless their souls, provides you with service through four wires or more wires leading to the outside of your house (there is actually more to it than that, but you don't need to know more to work on your own stuff). These wires connect to a box called a network interface, usually located outside your home for ease of access by the telephone company. It's also referred to as a protector (just the sound of it makes you tingle, eh?) The name "protector" is apt... it protects your house telephone wiring from unusual electrical surges from lightning strikes, power lines that may touch outside telephone cables, etc. Not a foolproof system, but very effective 99.9% of the time. The protector can often be found near your electrical service (meter), because the phone company and the electric company use the same criteria for choosing an access point to your home. The network interface acts as your main junction box- the place where all telephone cables leading into your house originate. Usually, part of it is off limits to you. It may be sealed with a lock, or screwed shut. This is where the phone company makes its connections. The wiring colors will not correspond with the color coding of your interior telephone wires. The customer-accessible side uses the standard color coding that you will run into again and again in all telephone work. Most common telephone cables have four wires inside... red, green, black and yellow. In the trade they are referred to as "pairs". The red-green pair is used for basic one line service, and the black-yellow pair is used to provide a second line. If you look at the blowup of the network interface to the left, you will see that there is a "block" with six colored screws. There are three pairs together... yellow-black, red-green and a second yellow-black. You will also notice that there are wires connected to the red and green terminals. In this connector, there is only one live telephone line... line 1. Though the connector can carry up to three lines, for ease of customer use they usually only install one line per connector. If you had three lines, you would have one connector serving one line, and the second connector serving two lines. This network interface box has two such connectors, so this home could conceivably have up to six telephone lines installed. The actual connection to your wiring is made through the telephone jack in the connector by means of the removable plug attached to the black wire. Disconnecting this plug disables the telephone lines attached to the connector. This plug makes troubleshooting a little easier, since you can plug a tester into the jack to see if the telephone company's lines are okay (more later on troubleshooting). For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

Static on my phone line. Maybe your inside jack got wet. Your inside jack may have gotten bumped or hit and the lines are not connected as well as they should be. Your line from the cord to the jack could be the problem. Your cord from the handset to the phone base could be the problem. If corded phone. The above could be repaired by you if you have the correct tools, replacement parts,the time and patience. For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

No Dial Tone Your phone should be plugged to the Phone 1 port of the ATA. A common mistake is to plug it in the Phone 2 port, leaving Phone 1 empty. Phone 2 should be used only if there is a second line or a fax line. To check that, pick up your phone's receiver of handset and press Talk or OK. If you have a single phone and Phone 2 lights up, you have plugged your phone jack in the wrong port. Have you used a proper RJ-11 jack (commonly called a telephone jack)? If you have, you also need to check whether it is well fitted in the port. It will work only if you hear a 'click' when plugging it in, else it stays loose. There is a little tongue on the side of the jack that ensures proper 'clicking' and fitting of the jack to the port. That tongue very often easily gets torn off, especially with frequent removal and insertion of the jack. If that happens, have the jack replaced. If the RJ-11 cord is an old one, there are chances that it is not transmitting data as it should, due to the effects of temperature, deformation etc. Have the cords replaced. They are quite cheap, and many ATA vendors ship two of these in the package. The problem can also be with your phone set. Try connecting another phone and check if you get a dial tone. Also, if your phone set is connected to the wall jack (PSTN) while being also connected to the adapter, you will not get a dial tone. This can furthermore be damaging to the equipment. A phone used with a VoIP adapter should not be connected to the PSTN wall jack, unless so specified. Absence of a dial tone can also be the result of bad connection with the Ethernet or Internet connection. This will be the case if the Ethernet/LAN connection light is off or red. To troubleshoot your connection, see the next step. At times, resetting your system (adapter, router, modem etc.) can help solve a problem. For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

System speed dial codes can be used from any display telephone in the system. They are assigned by your system coordinator. User speed dial codes are used exclusively at your telephone. To make a call using a speed dial code: 1. Press ²â. 2. Enter the three-digit code for the number. To program user speed dial numbers: 1. Press ²¥Ý. 2. Enter a three-digit code from 256 to 279. 3. Specify an external line by pressing a line button, a line pool button, or the intercom button. If you do not specify the line, the system automatically chooses a line for the call. 4. Dial the telephone number you want to program (up to 24 digits). 5. Press ³. 6. Record the code and number you have just programmed. You cannot program user speed dial numbers while someone else is programming your system. Codes you enter can be overridden by your system administrator. Saved Number Redial Service Schedules Speed Dial For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

Electra Elite IPK II Call Forwarding, Off-Premise Description Off-Premise Call Forwarding allows an extension user to forward their calls to an off-site location. By enabling Call Forward, Off-Premise, the user can stay in touch by having the system forward their calls while they are away from the office. The forwarding destination can be any telephone number the user enters, such as a mobile phone, home office, hotel or meeting room. Off-Premise Call Forwarding can route the off-site telephone number over a specific trunk or through a trunk group, Automatic Route Selection or Trunk Group Routing. Off-Premise Call Forwarding reroutes the following types of incoming calls: Ringing intercom calls from co-worker’s extensions Calls routed from the VRS or Voice Mail 1 Direct Inward Lines 1 DISA, DID and tie line calls to the forwarded extension 1 Transferred calls 1 Off-Premise Call Forwarding does not reroute Call Arrival (CAR) Keys, Call Arrival (CAR) Keys, or Ring Group calls (i.e., trunk ringing according to Ring Group assignments made in Programs 22-04 and 22-05). Conditions Call Forwarding Off-Premise requires either loop start trunks with disconnect supervision or ground start trunks. The trunk access code and the outside telephone number combined cannot exceed 24 digits. Call Forwarding an extension in a Department Group will prevent that extension from receiving Department Pilot Calls. If a Programmable Function key is not defined for Call Forwarding (10 - 17), the DND key flashes to indicate that the extension is call forwarded. DID calls to an extension with Off-Premise Call Forwarding set will not recall if there is no answer. 1. Off-Premise Call Forwarding can reroute an incoming trunk call only if the outgoing trunk selected has disconnect supervision enabled (refer to the Programming section). Document Revision 1 Electra Elite IPK II 2 - 112 Call Forwarding, Off-Premise Calls to extensions with DND active do not follow Call Forwarding programming. DIL calls will ring an idle Department Group member, then follow 22-08 programming then 22-05 programming. Door Boxes must be programmed in order for the calls to be transferred off-premise. The outside number Call Forwarding dials can only be a number normally allowed by the forwarded extension’s Toll Restriction. In systems with a DSP daughter board for VRS, callers to an extension forwarded off-premise hear, “Please hold on, your call is being rerouted.” This option can be disabled in PRG 40-10-01 by setting it to disable. For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

NEC IVS 2000 PROGRAMMING ONE-TOUCH SPEED DIAL KEYS: With handset down: 1.) Press . 2.) Press the key you wish to program. 3.) Enter the extension number, or 9 + the outside number to store. 4.) Press to lock in the programming. For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

NEC NEAX 2000 IPS SETTING CALL FORWARD ALL CALLS: (option dependent on system programming) 1.) Press . 2.) Press the soft key. 3.) Enter the destination extension number. If forwarding to voice mail, press the key. 4.) Wait for "Set" confirmation in display then press to hang up. When this feature is activated, *FDA will be indicated in the display. CANCELING CALL FORWARD ALL CALLS: 1.) Press . 2.) Press the soft key. 3.) Press T . 4.) Press to hang up. For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

Call Forwarding Toggle in a Personal Speed Dial Bin If an extension doesn’t have an available Feature Key for a Call Forwarding key, the user can program a Personal Speed Dial bin for similar operation (without the BLF). To do this: ❥ While on hook, dial #77. ❥ Press the key for the Personal Speed Dial bin you want to program + HOLD. ❥ For LINE/GRP/ICM, press INTERCOM + HOLD. ❥ For NUM, dial *3 + HOLD. ❥ For NA, enter a name of your choosing + HOLD. ❥ Press SPEAKER to exit. While the extension is idle, pressing the bin key puts the extension in the Call Forwarding programming mode - the same as pressing INTERCOM and dialing *3. ❥ If the extension has Call Forwarding enabled, and the user presses the bin key and waits (for at least 6 seconds), Call Forwarding is automatically cancelled. ❥ If the extension has Call Forwarding disabled, and the user presses the bin key and waits (for at least 6 seconds), the prior Call Forwarding mode is automatically enabled (if any). For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

NEC DSX Call Forwarding Key A keyset user can have a key on their telephone or DSS Console assigned as a Call Forwarding key. ❥ While the extension is idle, pressing the key puts the extension in the Call Forwarding programming mode - the same as pressing INTERCOM and dialing *3. On Busy Slow Flash Ringing Medium Flash Covered extension is in DND for outside calls (option 1). Fast Flash Covered extension is in DND for Intercom calls (option 2) or All Calls (option 3). Call Forwarding ensures that the user’s calls are covered when they are away from their work area. Call Coverage Key Busy Lamp Indications DSX Product Description Features ◆ 27 Features - If the extension has Call Forwarding enabled, and the user presses the key and waits (for at least 6 seconds), Call Forwarding is automatically cancelled. - If the extension has Call Forwarding disabled, and the user presses the key and waits (for at least 6 seconds), the prior Call Forwarding mode is automatically enabled (if any). ❥ While the extension is busy, pressing the key switches Call Forwarding on and off. For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

Default Short Codes The following are the normal default short codes available to all users. Your system administrator may add additional codes for other features and for speed dials. The N, where shown, should be replaced by the appropriate number. For example, with *07*N#, replace N with the extension to which you want your calls forwarded when you have forwarding switched on. *00 Cancel All Forwarding *32*N# Call Pick Up Extension *01 Forward Unconditional On *33*N# Call Queue *02 Forward Unconditional Off *34 HOLD Music *03 Forward on Busy On *35*N# Extn Login *04 Forward on Busy Off *36 Extn Logout *05 Forward on No Answer On *37*N# Park Call *06 Forward on No Answer Off *38*N# Ride Call *07*N# Forward to Number *39 Relay On *08 Do Not Disturb On *40 Relay Off *09 Do Not Disturb Off *41 Relay Pulse *10*N# Do Not Disturb Exception Add *42 Relay On *11*N# Do Not Disturb Exception Delete *43 Relay Off *12*N# Follow Me Here *44 Relay Pulse *13*N# Follow Me Here Cancel *45*N# Call Steal *14*N# Follow Me To *46 Call Steal *15 Call Waiting On *47 CONFERENCE Add *16 Call Waiting Off *48 Voicemail Ringback On *17 Voicemail Collect *49 Voicemail Ringback Off *18 Voicemail On *50 Forward Hunt Group Calls On *19 Voicemail Off *51 Forward Hunt Group Calls Off *20*N# Set Hunt Group Night Service *52 Clear Call *21*N# Clear Hunt Group Night Service *53*N# Call Pickup Members *29 Toggle Calls *57*N# Forward on Busy Number *30 Call Pick Up Any *70*N# Dial Physical Extn by Number *31 Call Pick Up Group *71*N# Dial Physical Extn by ID For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

IP Office Do not disturb. Do Not Disturb You may choose to receive no calls at all or only those from particular callers on your exceptions list: · To switch Do Not Disturb on (with or without exceptions), dial *08. An N is displayed. To switch it off, dial *09. · To add a number to the exception list, dial *10*N#. · To delete a number from the exception list, dial *11*N#. Note · Your callers, other than your exceptions, either hear busy tone or are re-directed to your voicemail. · The only call that will ignore the Do Not Disturb rule will be one where you were the original caller, then performed an unsupervised transfer For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

IP Office Voice mail. Voicemail You can enable voicemail to allow callers to leave messages when you are out of the office, away from your desk or engaged on another phone call. Voicemail messages can be retrieved internally or externally via any phone. Your voicemail may be set up to deliver your messages by calling you whenever you hang up: this feature is known as Voicemail Ringback. Note · Not all systems support voicemail or have voicemail installed. The following options are available for voicemail: · To switch voicemail on, dial *18. To switch it off, dial *19. · To retrieve your voicemail, dial *17. · To turn Voicemail Ringback on, dial *48. To turn it off, dial *49. Dialling a number while listening to your messages invokes further facilities: · Once messages have been delivered, they are held on the system for 24 hours (this is fixed for Voicemail Lite, but can be varied by your system administrator if your IP Office is equipped with VoicemailPro). · You can collect your voicemail from another extension by using the PIN your system administrator has set up for you. You can collect your messages if you are out of the office, by either dialling from a number that has been registered for the purpose or by dialling your extension number and PIN when prompted. If validation is successful, then dial 2 to retrieve your mail. · The system administrator also specifies the reception number, to which the call is diverted if the caller dials 0, and your email address if your voicemail and email are integrated. For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

All Calls (CF/A) To set Call Forward – Immediate at a forwarding station: 1. Pick up the handset or press the Speaker key. 2. Dial the Call Forward – Immediate Service Code To cancel Call Forward – Immediate at a forwarding station: 1. Pick up the handset or press the Speaker key. 2. Dial the Call Forward – Immediate Service Code (default: 741). For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

To set the time and date DS-Series System: From extension 300, dial #TD (#83). Do this without lifting the handset or pressing any other keys first. Enter the time in 24-hour clock using hours (2 digits), minutes (2 digits) and seconds (2 digits). Press HOLD. Enter the date using month (2 digits), day (2 digits), and year (4 digits). Press HOLD, then SPEAKER (SPK on DS-Series) to exit. For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

UX5000 and Aspire Telephone part numbers 091xxxx/08900xx To set the time for your UX5000/Aspire system: From the System Administrator's telephone (normally extension 301), press CALL1 and dial 828. Dial two digits for the hour (24 hour) For example, 13=1:00 PM. Dial two digits for the minutes. You hear confirmation beeps. Press SPK to hang up. For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

DSX Versions 1 and 2 and DS-Series Telephone part numbers 109xxxx and 80xxx To set the time and date for your DSX Version 1 or 2 or DS-Series System: From extension 300, dial #TD (#83). Do this without lifting the handset or pressing any other keys first. Enter the time in 24-hour clock using hours (2 digits), minutes (2 digits) and seconds (2 digits). Press HOLD. Enter the date using month (2 digits), day (2 digits), and year (4 digits). Press HOLD, then SPEAKER (SPK on DS-Series) to exit. To set the time for your DSX Version 3 System: Go to extension 301. Keyset: Push Menu + 01. Super Display: Push Menu + Admin + Time. Enter the time (HH:MM:SS, 24-hour clock). Push Save. To set the date for your DSX Version 3 System: Go to extension 301. Keyset: Push Menu + 02. Super Display: Push Menu + Admin + Date. Enter the date (DD/MM/YYYY). Push Save. For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

IP Office Mailbox Control. If You have questions please call (866)206-2316 or email MasterTelephone@gmail.com www.TelephoneMen.com Default Mailbox Controls You can use the following IP Office dialing short codes to control your mailbox. These are default system features which can be changed or altered by your system administrator. For users with Avaya telephones that include programmable buttons, your system administrator can also assign these functions to the buttons. · *18: Turn Voicemail On Causes calls to go to voicemail when you are busy or do not answer. If the extension to which you forward your calls does not answer calls will also go to voicemail. · *19: Turn Voicemail Off Switches the above feature off. · *48: Voicemail Ringback On If ringback is on, when you have new messages, the voicemail system will ring you following the completion of any call. · *49: Voicemail Ringback Off Switches the above feature off. For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

IPOffice embedded Voice-mail. Accessing your Mailbox and Messages The method below is the default method available to all users to access their own mailbox. If you have IP Office Phone Manager or an Avaya digital telephone you may be able to access your mailbox using them. Refer to the user guide for Phone Manager or the telephone. Your system administrator can also configure other methods of access including access to your mailbox from other phones and access to hunt group mailboxes. To log in to your mailbox: 1.Dial *17 from your own extension. 2.If your mailbox has an access code set, you will be prompted to enter it. Enter you access code. 3.You will hear a prompt telling you how many messages you have. The voicemail system will start playing your new messages. Action 1 Play old messages. 2 Play saved messages. 3 Edit mailbox greeting. For more information, see Changing your Greeting . 4 Delete current message. 5 Save current message. *04 Change mailbox access code. For more information, see Changing the Mailbox Access Code . *05 Record your name . *4 Hear Help PromptsAction 1 Play old messages. 2 Play saved messages. 3 Edit mailbox greeting. For more information, see Changing your Greeting . 4 Delete current message. 5 Save current message. *04 Change mailbox access code. For more information, see Changing the Mailbox Access Code . *05 Record your name . *4 Hear Help Prompts For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

Fiber optic cable Fiber optic cabling consists of a center glass core surrounded by several layers of protective materials. It transmits light rather than electronic signals eliminating the problem of electrical interference. This makes it ideal for certain environments that contain a large amount of electrical interference. It has also made it the standard for connecting networks between buildings, due to its immunity to the effects of moisture and lighting. Fiber optic cable has the ability to transmit signals over much longer distances than coaxial and twisted pair. It also has the capability to carry information at vastly greater speeds. This capacity broadens communication possibilities to include services such as video conferencing and interactive services. The cost of fiber optic cabling is comparable to copper cabling; however, it is more difficult to install and modify. 10BaseF refers to the specifications for fiber optic cable carrying Ethernet signals. The most common connector used with fiber optic cable is an ST connector. It is barrel shaped, similar to a BNC connector. A newer connector, the SC, is becoming more popular. It has a squared face and is easier to connect in a confined space. For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

Plenum or PVC The outer sheath of shielded and unshielded twisted cable comes in two kinds: PVC cable is the most common and least expensive type. Plenum cable is a special type of fire-retardant cable designated for use in the plenum space of a building. Plenum cable has a special Teflon coating that not only resists heat but also gives off fewer toxic fumes if it does burn. Unfortunately plenum cable costs more than twice as much as ordinary PVC cable. Most local building codes require plenum cable when the wiring is installed in the building's plenum space (a compartment that's part of building's air-distribution system, usually the space above a suspended ceiling or under a raised floor). The aria above a suspended ceiling is not a plenum space if both the delivery and return lines of the air-conditioning and heating systems are ducted. Plenum cable is required only if the air-conditioning and heating systems are not ducted. For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

Voice and Data wiring Cat5e is probably the most common networking cable. It is the standard for Ethernet, so almost anyone with a LAN network in their home or office will use Cat5e cables in some capacity. The cable itself is typically an unshielded twisted-pair (UTP) cable type. The cable jacket holds four twisted-pair copper wires and has RJ-45 connectors. The Cat5e cable is an enhancement (hence the "e") of the original Category 5 cable. These enhancements include improved performance and support of far-end crosstalk. The unshielded Cat5e is now generally recommended over the original cat5. Cat5e cables come in two different varieties: stranded and solid conductor. At the most general level, stranded Cat5e cables are more durable and are generally used around the house or office. Solid-conductor Cat5e cables are more efficient but less durable and are generally used in installation work (within walls, ceilings, etc.). In general all Cat5e "patch cables" are stranded, while each solid conductor cable is clearly marked. The Cat5e's terminating connector is technically an 8P8C modular connector--not an RJ-45 connector. However, the use of the term "RJ-45" is so widespread that insisting on the term "8P8C" would be pedantic at best. We adopt the standard usage of the term "RJ-45" for the connectors of Cat5e cables. Cat6 Cable is a phone and Ethernet computer cable consisting of 4 pairs intimately twisted together with either a PVC (riser) or Plenum rating. Cat6 Cable is the latest standard in indoor phone and computer networking cable. It can be used in all cat3, cat5 and cat5e or enhanced applications. It is rated up to 550 MHz making it ideal for Gigabit Ethernet connections. Cat6 Cable is widely used in newer building structures these days to plan for the future speed of computer and voice signals. It can be run up to a maximum of 721 feet while still preserving its integrity. It is worth mentioning that your performance of signal is limited to the lowest possible category cable in your system. In other words, if you have a Cat5 cable in your system, you will need to upgrade it to receive the full benefit of the faster cat6 cable. One good part of upgrading to a Cat6 cable is you can use the standard RJ45 connectors to terminate your cable. Another big benefit of Cat6 Cable is in its ability to limit electromagnetic noise and crosstalk of the signal. The tightly twisted pairs and special bonding agent help insure the integrity of the signal with fewer data losses or interruptions. A faster and more reliable signal can be critical to businesses that depend on the reliability of information technology to operate daily. Outdoor Rated Cat6 patch cables are manufactured with high quality UV (Ultra Violet) resistant PVC cable. With an Operating Temperature range of -40C to +60C (-40F to +140F), this cable handles a wide range of weather conditions, most importantly, the degrading effects of Ultra Violet rays. Booted connectors provide a secure connection every time. Cables meet EIA/TIA 568-B.2, and are UL verified to Category 6. For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

We service all these areas. •Telephone Systems Private Branch Exchanges (PBX) From 10 to over 400 Extensions Voice Mail and Automatic Attendant Digital Announcers Automatic Call Distribution (ACD)/ Call Center Digital Trunks: Primary Rate Service (T1-ISDN), T1/DS1, Direct Inward Dialing (DID)/ DNIS Advertising on Hold Call Accounting VOIP - Voice Over Internet Protocol Call Recording •Computer Cabling CAT 5e and CAT 6 Jacks Patch Panels Fiber Optics Upper Manhattan Until recently, Upper Manhattan has been an untapped resource of good housing in Manhattan. In the last few years, it has been gaining popularity for those seeking larger spaces and lower rents. Harlem, one of the city's most vibrant and historic neighborhoods, is benefiting from the revitalization of the city. Morningside Heights is home to Columbia University and the Cathedral of Saint John the Divine. The College of The City Of New York (CCNY) dominates much of Hamilton Heights. Washington Heights boasts the New York-Presbyterian Hospital, the George Washington Bridge and Fort Washington Park. Hudson Heights, Fort George, Inwood and Marble Hill, on the northernmost tip of Manhattan, feature breathtaking river views and the famous Cloisters museum, located in historic Fort Tryon Park. Upper East Side The Upper East Side is home to some of the city's most exclusive shops, boutiques, and salons, located on upper Madison Avenue, and gourmet restaurants are tucked into its tree-lined side streets. The area is known for its excellent public schools, including P.S. 6, which ranks number one in New York City and number two in New York state. There are many specialized schools located here as well. East of Lexington Avenue are more affordable neighborhoods, where Third Avenue, Second Avenue, First Avenue, and York Avenue are popular with middle-class families and young professionals. Primarily a residential area, the Upper East Side features a variety of lively restaurants and bars, particularly concentrated around Second Avenue. Access to the Lexington Avenue subway lines makes this area desirable for Wall Streeters and midtown commuters, and Hunter College is conveniently located on Lexington Avenue and 68th Street. The area between York Avenue and the FDR Drive is known as Hospital Row, which has a concentration of research and health-care facilities including the world-renowned Sloan-Kettering Cancer Center, the New York Presbyterian Hospital, and Rockefeller University, one of the most prestigious medical-research facilities in the nation. At East End Avenue and 86th Street is Carl Schurz Park, which overlooks the East River and houses Gracie Mansion, the official residence of the mayor of New York City. Two of the most famous and prestigious private schools are located nearby, making the Carl Schurz Park area a desirable place for families. Upper Eastsiders, as well as Westsiders, enjoy both the vibrancy and tranquility of Central Park. The park fills 834 acres and runs for 50 city blocks. Horse-drawn carriages, in-line skaters, bicyclers, and joggers make use of its pleasant and winding roadways all year round. The park features a children's zoo; the Wollman ice-skating rink; and, during the summer, its own Delacorte Theater presents festivals of Shakespeare, concerts, and many other summer programs. Upper Fifth Avenue from East 70th Street to East 104th Street is known as the Museum Mile, home to some of the most famous cultural institutions in the world. Some of the museums are housed in landmark mansions, making the Museum Mile a cultural and architectural feast for the eyes. The world-famous Guggenheim Museum, with its spiral ramp reaching 90 feet above the main floor, is the only building in New York City designed by the great architect Frank Lloyd Wright. The largest museum in the Western Hemisphere, the Metropolitan Museum of Art, stretches from East 80th to East 84th Streets. Its massive terraced entrance and breathtaking Great Hall are strewn with visitors strolling amid elegantly landscaped flower and shrubbery arrangements. The Whitney Museum of American Art, the Jewish Museum, and the Cooper-Hewitt National Design Museum can also be found on Museum Mile. Additionally, The 92nd Street "Y," located at Lexington Avenue and 91st Street, can be considered a small city unto itself, offering many educational, cultural, and recreational activities. It began as a neighborhood community center and has become a nationally recognized institution. The "Y" offers lectures, theater, musical programs, computer facilities, and a health and fitness center that includes a 25-yard pool. It provides a parenting center, and programs geared specifically for children in art, music, dance, and sports. See also transportation and schools for Upper East Side. Upper West Side A major appeal of the Upper West Side is its proximity to Central Park, which runs for 50 city blocks from 59th to 110th Street and encompasses 843 acres, and to Riverside Park, whose western border starts at 72nd street and extends into Upper Manhattan. A haven for Rollerbladers, dog lovers, joggers, and cyclists, Central Park also offers entertainment and activities year-round for children and adults. During the summer, Shakespeare is performed in the Delacorte Theater and free events occur all summer long at the Central Park Summerstage. Children can enjoy the Wildlife Center, the Tisch Children's Zoo, the Carousel, and the Swedish Cottage, where puppeteers perform. Lincoln Center, located at West 62nd through West 66th streets is the country's foremost performing arts center, offering live orchestral music, ballet, opera, and theater, and is home to the New York Ballet Company and the New York Philharmonic. The American Museum of Natural History, located at Central Park West and 81st Street, is one of the largest and most important museums in the world. The museum is situated on four blocks and owns nearly 40 million specimens, including the mesmerizing giant mounted skeletons of dinosaurs. The famous Hayden Planetarium, long a part of the Museum of Natural History, has been newly renovated and renamed The Rose Center for Earth and Space. In the area surrounding the museum, buildings and homes are being restored, refurbished, and renovated, and old residences are giving way to brand-new apartment towers. Most streets are tree lined and quiet where you will find brownstones, townhouses and pre-war buildings. Modern high-rises are usually found on the avenues. Midtown The most classic and memorable skyline in the world looms at the heart of Manhattan's Midtown district, the backdrop for countless feature films and inspiration for some of the greatest stories to light up the Great White Way. From Broadway to 42nd Street, Times Square to Grand Central, Fifth Avenue to 34th Street, Midtown Manhattan lays claim to some of the most celebrated addresses in 20th Century American Culture. From 34th to 59th Street river to river Midtown Manhattan has enjoyed a decade of rejuvenation that has made it a popular residential choice due to its convenience to transportation and easy commute to business and commercial centers. The more classic residential areas are located on the East Side in Turtle Bay, Tudor City, Murray Hill, Kips Bay, and the exclusive Beekman and Sutton Place neighborhoods. West of Broadway a development boom of skyscraping luxury residences and restoration of the old Hell's Kitchen neighborhood, made famous in the classic film West Side Story, is taking place. Now known as Clinton, old tenements have been made into renovated elevator buildings, brownstones have been restored to their original charm, and trendy restaurants draw a creative and upwardly-mobile clientele. Downtown East "I want to live downtown." For years, this has been the mantra of a new generation of students and professionals living and relocating to New York City. And no wonder. On the east side, the Financial District is one of the fastest growing neighborhoods, with glamorous new construction amid historic landmarks and the bustling South Street Seaport. Home to America's earliest immigrants, Little Italy, NoLiTa, the Lower East Side, and Chinatown still retain their ethnic flavor and attract a diverse mix of new residents and nightly tourists. The East Village is one of downtown Manhattan's most vibrant neighborhoods, and the Flatiron/Union Square area is popular with young professionals who enjoy its trendy restaurants, convenience to transportation, and loft-like housing options. A quiet, relaxed residential neighborhood can be found in the historic and charming area surrounding Gramercy Park. Downtown West I want to live downtown." For years, this has been the mantra of a new generation of students and professionals living and relocating to New York City. And no wonder. From Chelsea to Battery Park City, the Downtown West corridor offers some of the best nightlife and residential living in Manhattan. Battery Park City is an excellent example of an successful urban planning development. TriBeCa—the triangle below Canal Street-once a warehouse district, is home to some of the city's trendiest galleries, restaurants, and lofts. SoHo—south of Houston Street--is a thriving destination for shopping and dining. And the diversity and architectural charm of Greenwich Village West and Chelsea make these residential neighborhoods two of the most sought after areas to live in Manhattan. Bronx Crotona - Tremont 10453, 10457, 10460 Fordham - Bronx Park 10458, 10467, 10468 High Bridge - Morrisania 10451, 10452, 10456 Hunts Point - Mott Haven 10454, 10455, 10459, 10474 Kingsbridge - Riverdale 10463, 10471 Northeast Bronx 10466, 10469, 10470, 10475 Pelham - Throgs Neck 10461, 10462,10464, 10465, 10472, 10473 Brooklyn Bedford Stuyvesant - Crown Heights 11212, 11213, 11216, 11233, 11238 Bensonhurst - Bay Ridge 11209, 11214, 11228 Borough Park 11204, 11218, 11219, 11230 Canarsie - Flatlands 11234, 11236, 11239 Coney Island - Sheepshead Bay 11223, 11224, 11229, 11235 Downtown - Heights - Slope 11201, 11205, 11215, 11217, 11231 East Flatbush - Flatbush 11203, 11210, 11225, 11226 East New York 11207, 11208 Greenpoint 11211, 11222 Sunset Park 11220, 11232 Williamsburg - Bushwick 11206, 11221, 11237 Manhattan Central Harlem - Morningside Heights 10026, 10027, 10030, 10037, 10039 Chelsea - Clinton 10001, 10011, 10018, 10019, 10020, 10036 East Harlem 10029, 10035 Gramercy Park - Murray Hill 10010, 10016, 10017, 10022 Greenwich Village - Soho 10012, 10013, 10014 Lower Manhattan 10004, 10005, 10006, 10007, 10038, 10280 Union Square - Lower East Side 10002, 10003, 10009 Upper East Side 10021, 10028, 10044, 10128 Upper West Side 10023, 10024, 10025 Washington Heights - Inwood 10031, 10032, 10033, 10034, 10040 Queens Bayside - Little Neck 11361, 11362, 11363, 11364 Flushing - Clearview 11354, 11355, 11356, 11357, 11358, 11359, 11360 Fresh Meadows 11365, 11366, 11367 Jamaica 11412, 11423, 11432, 11433, 11434, 11435, 11436 Long Island City - Astoria 11101, 11102, 11103, 11104, 11105, 11106 Ridgewood - Forest Hills 11374, 11375, 11379, 11385 Rockaway 11691, 11692, 11693, 11694, 11695, 11697 Southeast Queens 11004, 11005, 11411, 11413, 11422, 11426, 11427, 11428, 11429 Southwest Queens 11414, 11415, 11416, 11417, 11418, 11419, 11420, 11421 West Queens 11368, 11369, 11370, 11372, 11373, 11377, 11378 Staten Island Port Richmond 10302, 10303, 10310 South Beach - Tottenville 10306, 10307, 10308, 10309, 10312 Stapleton - St. George 10301, 10304, 10305 Willowbrook 10314 Neighborhood: Bay Ridge Brooklyn Zip Code: 11209 Neighborhood: Bedford-Stuyvesant Brooklyn Zip Codes: 11205, 11206, 11216, 11221, 11233 Neighborhood: Bensonhurst Brooklyn Zip Codes: 11204, 11214 Neighborhood: Bath Beach Brooklyn Zip Code: 11214 Neighborhood: Boerum Hill Brooklyn Zip Codes: 11201, 11217 Neighborhood: Borough Park Brooklyn Zip Code: 11219 Neighborhood: Brighton Beach Brooklyn Zip Code: 11235 Neighborhood: Brooklyn College Brooklyn Zip Code: 11210 Neighborhood: Brooklyn Heights Brooklyn Zip Code: 11201 Neighborhood: Brooklyn Navy Yard Brooklyn Zip Code: 11205-1080 Neighborhood: Brower Park Brooklyn Zip Code: 11213 Neighborhood: Brownsville Brooklyn Zip Code: 11212 Neighborhood: Bushwick Brooklyn Zip Codes: 11221, 11237 Neighborhood: Canarsie Brooklyn Zip Code: 11236 Neighborhood: Carroll Gardens Brooklyn Zip Code: 11231 Neighborhood: Clinton Hill Brooklyn Zip Code: 11205 Neighborhood: Cobble Hill Brooklyn Zip Code: 11201 Neighborhood: Columbia Heights Brooklyn Zip Code: 11231 Neighborhood: Coney Island Brooklyn Zip Code: 11224 Neighborhood: Crown Heights Brooklyn Zip Codes: 11225, 11213 Neighborhood: Cypress Hills Brooklyn Zip Code: 11208 Neighborhood: Ditmas Park Brooklyn Zip Code: 11218 Neighborhood: Downtown Brooklyn Brooklyn Zip Code: 11201 Neighborhood: DUMBO Brooklyn Zip Code: 11201 Neighborhood: Dyker Heights Brooklyn Zip Code: 11228 Neighborhood: East Flatbush Brooklyn Zip Codes: 11203, 11212 Neighborhood: East New York Brooklyn Zip Code: 11207 Neighborhood: Flatbush Brooklyn Zip Code: 11226, 11210 Neighborhood: Flatlands Brooklyn Zip Codes: 11234 Neighborhood: Fort Greene Brooklyn Zip Code: 11205 Neighborhood: Fort Hamilton Brooklyn Zip Code: 11209 Neighborhood: Gowanus Brooklyn Zip Code: 11217 Neighborhood: Gravesend Brooklyn Zip Code: 11223 Neighborhood: Greenpoint Brooklyn Zip Code: 11222 Neighborhood: Greenwood Brooklyn Zip Code: 11232 Neighborhood: Homecrest Brooklyn Zip Codes: 11223, 11229 Neighborhood: Industry City/Bush Terminal Brooklyn Zip Code: 11232 Neighborhood: Jamaica Bay Brooklyn Zip Code: 11236 Neighborhood: Kensington Brooklyn Zip Codes: 11218,11223, 11229 Neighborhood: Kings Highway Brooklyn Zip Code: 11229 Neighborhood: Kings Plaza Brooklyn Zip Code: 11234 Neighborhood: Madison Brooklyn Zip Code: 11229 Neighborhood: Manhattan Beach Brooklyn Zip Code: 11235 Neighborhood: Marine Park Brooklyn Zip Code: 11234 Neighborhood: Midwood Brooklyn Zip Code: 11230 Neighborhood: Mill Basin Brooklyn Zip Code: 11234 Neighborhood: Park Slope Brooklyn Zip Codes: 11215, 11217 Neighborhood: Parkville Brooklyn Zip Code: 11204 Neighborhood: Prospect Heights Brooklyn Zip Code: 11238 Neighborhood: Prospect Lefferts Gardens Brooklyn Zip Code: 11225 Neighborhood: Prospect Park South Brooklyn Zip Code: 11226 Neighborhood: Red Hook Brooklyn Zip Code: 11231 Neighborhood: Sea Gate Brooklyn Zip Code: 11224 Neighborhood: Sheepshead Bay Brooklyn Zip Code: 11235 Neighborhood: Starrett City Brooklyn Zip Code: 11239 Neighborhood: Stuyvesant Heights Brooklyn Zip Code: 11233 Neighborhood: Sunset Park Brooklyn Zip Codes: 11220, 11232 Neighborhood: Vanderveer Brooklyn Zip Code: 11210 Neighborhood: Vinegar Hill Brooklyn Zip Code: 11201 Neighborhood: Weeksville Brooklyn Zip Code: 11213 Neighborhood: Williamsburg Brooklyn Zip Codes: 11206, 11211 Neighborhood: Windsor Terrace Brooklyn Zip Code: 11215 Neighborhood: Prospect Park Brooklyn Zip Code: 11215 Adelphia, Albertson, Allamuchy, Allendale, Allenhurst, Allentown, Allenwood, Alpine, Amawalk, Amityville, Andover, Annandale, Ansonia, Arden, Ardsley, Ardsley on Hudson, Armonk, Arverne, Asbury Park, Astoria, Atlantic Beach, Atlantic Highlands, Augusta, Avenel, Avon by the Sea, Babylon, Baldwin, Baldwin Place, Basking Ridge, Bay Shore, Bayonne, Bayport, Bayside, Bayville, Beacon Falls, Bear Mountain, Bedford, Bedford Hills, Bedminster, Belford, Belle Mead, Bellerose, Belleville, Bellmore, Bellvale, Belmar, Bensalem, Bergenfield, Berkeley Heights, Bernardsville, Bethel, Bethpage, Beverly, Blauvelt, Blawenburg, Bloomfield, Blooming Grove, Bloomingdale, Bogota, Bohemia, Boonton, Bordentown, Botsford, Bound Brook, Bradley Beach, Branchville, Breezy Point, Brentwood, Brewster, Briarcliff Manor, Brick, Bridgeport, Bridgewater, Brielle, Brightwaters, Bristol, Bronx, Bronxville, Brookfield, Brooklyn, Brookside, Buchanan, Budd Lake, Burlington, Butler, Caldwell, Califon, Cambria Heights, Campbell Hall, Carle Place, Carlstadt, Carmel, Carteret, Cedar Grove, Cedar Knolls, Cedarhurst, Centereach, Centerport, Central Islip, Central Valley, For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

SENDING CALLS TO A MAILBOX TO FORWARD YOUR PHONE TO VOICEMAIL TO FORWARD ALL INCOMING CALLS TO YOUR MAILBOX ❍ Press the Speaker key ● Dial 741 or press the Call Forward Immediate Function Key (if one is programmed on the phone) ● Dial 1 to Set ● Dial the VM Pilot Number ● Hang up TO FORWARD INCOMING CALLS TO YOUR MAILBOX WHEN YOUR PHONE IS BUSY ❍ Press the Speaker key ● Dial 742 or press the Call Forward Busy Function Key (if one is programmed on the phone) ● Dial 1 to Set ● Dial the VM Pilot Number ● Hang up TO FORWARD INCOMING CALLS TO YOUR MAILBOX WHEN YOU DO NOT ANSWER ❍ Press the Speaker key ● Dial 743 or press the Call Forward No Answer Function Key (if one is programmed on the phone) ● Dial 1 to Set ● Dial the VM Pilot Number ● Hang up TO FORWARD INCOMING CALLS TO YOUR MAILBOX WHEN YOUR PHONE IS BUSY OR YOU DO NOT ANSWER ❍ Press the Speaker key ● Dial 744 or press the Call Forward Busy/No Answer Function Key (if one is programmed on the phone) ● Dial 1 to Set ● Dial the VM Pilot Number ● Hang up For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

IP Office 500 Platform IP Office is a modular communications solution that scales from 2 to 384 extensions on a single platform. IP Office supports up to 32 sites and 1000 users in a multi-site network with resilient and redundant capabilities. It provides a hybrid PBX with both Time Division Multiplexing (TDM) and IP telephone and trunk support that can be used in either mode or both concurrently. IP Office has data capabilities built in, providing IP routing, switching and firewall protection between LAN and WAN (LAN2). IP Office has a web based applications suite that delivers contact center reporting, voice and email messaging, Interactive Voice Response, conferencing and computer telephony integration. IP Office solutions are built from hardware units and application software. Hardware provides the connectivity for voice and data circuits and processor units for the solution software. Each IP Office solution will require a system control unit (IP500 V2), trunk connections to service provider, and expansion modules for TDM telephone cabling. IP Telephones connect over LAN connections to the IP Office solution. IP Office 500 Control Unit The IP500 V2 control unit is compatible with all IP500 base extension and Voice Compression Modules (VCM) cards as well as all external IP500 expansion modules. IP500 V2 is a stackable unit with an optional 19" rack mounting kit and an optional wall mounting kit for smaller configurations. The control unit provides the following functionality: · 4 slots to house a mixture of extension cards and VCM cards: o Digital Station 8 card. Supporting IP Office digital telephones o TCM8 Station card supporting select Nortel digital telephones (IP500 V2 control unit only) o Phone 2 and Phone 8 cards o VCM32 and VCM64 cards o 4-Port Expansion card o ETR6 port phone card (IP500 V2 only, North America only) o Combination Card with 10 VCM channels, 4 analog trunks, 6 Digital Station (DS) and 2 Phone ports (IP500 V2 only) o Combination Card with 10 VCM channels, 2 BRI trunk interfaces (4 channels), 6 Digital Station (DS) and 2 Phone ports (IP500 V2 only) · Optional trunk card support: o Analog Trunk Module 4 card o BRI4 and BRI8 cards (2 x 2B+D and 4 x 2B+D channels respectively) o Single and Dual Universal PRI cards o IP500 Legacy Card Carrier: this card allows up to two IP400 Trunk or VCM Cards to be used with the IP500 control unit o IP500 V2: 2 Slots for SD cards (System and optional) – System SD card is required for system operation as well as licensing of optional features and storage for embedded voicemail in Essential Edition. o 9-pin RS232 DTE Port for maintenance. o Support for up to 12 IP500 Expansion Modules: · Phone modules (16, 30) · Digital Station modules (16, 30) supporting IP Office telephones with RJ45 connector · Digital Station modules (16A, 30A) supporting Nortel telephones with RJ21 connector (IP500 V2 control unit only) · Analog Trunk Module 16 · IP500 So8 module · IP400 expansion modules (not WAN3 10/100 or Network Alchemy modules) o External output socket supporting two relay on/off switch ports, e.g. for door entry systems For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

IP Office Basic Edition Norstar® Mode The IP Office Basic Edition – Norstar® Mode (hereafter referred to as Norstar Mode) continues the evolution of communications systems for small businesses. Norstar Mode is designed to work directly out of the box without any programming or administration, allowing users to immediately make and place calls via analog trunks. Norstar Mode provides the end user a similar desktop experience as the PARTNER ACS: e.g. 2 dedicated intercom buttons, key system functionality, Caller ID, etc. This helps minimize training requirements and provides the end user with the same comfort level they have come to expect with the PARTNER ACS system. Norstar Mode provides the bulk of the feature set that the PARTNER ACS R8 supported; plus integrates enhanced features from the IP Office Essential Edition platform, such as Mobile Twinning, Visual Voicemail, 64- party Conferencing, SIP Trunking, Full PRI/T1 and more. Norstar Mode provides the same 2-digit extension numbering plan as PARTNER ACS (default), and now supports a 3-digit flexible numbering plan (extensions 100 – 599). Norstar Mode supports all T-Series and M-Series Nortel telephones, the 1400 Series digital telephones, the 7406E and digital Mobility Wireless products, as well as most analog devices (fax, wireless headsets, analog telephones). The original MLS Series telephones and older wireless telephones are not supported. Norstar Mode also supports a new line of Avaya 9500 Series digital telephones. Norstar Mode includes Embedded Voicemail; providing a 2-port Automated Attendant (upgradeable to 6-ports) and voice mail coverage activated for all telephones. Embedded Voicemail offers a variable number of hours of storage: · 2-ports = 15 hours of storage · 4-ports = 20 hours of storage · 6-ports = 25 hours of storage For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

IP Office Basic Edition PARTNER® Mode The IP Office Basic Edition Partner Mode continues the evolution of communications systems for small businesses. PARTNER Mode is designed to work directly out of the box without any programming or administration, allowing users to immediately make and place calls via analog trunks. PARTNER Mode provides the end user a similar desktop experience as the PARTNER ACS: e.g. 2 dedicated intercom buttons, key system functionality, Caller ID, etc. This helps minimize training requirements and provides the end user with the same comfort level they have come to expect with the PARTNER ACS system. PARTNER Mode provides enhanced features such as Visual Voice, Remote Call Forwarding, 64-party Conferencing, SIP Trunking, Full PRI/T1 and more. PARTNER Mode provides the same 2-digit extension numbering plan as PARTNER ACS (default), and now supports a 3-digit flexible numbering plan (extensions 100 – 599). PARTNER Mode supports all current and "Euro" versions of PARTNER ACS telephones, the 1400 Series digital telephones, the current 3920 and 3910 wireless products, as well as most analog devices (fax, wireless headsets, analog telephones). The original MLS Series telephones and older wireless telephones are not supported. PARTNER Mode also supports a new line of Avaya digital telephones – the 9500 Series telephones, and supports the Nortel T-Series and M-Series digital telephones. PARTNER Mode includes Embedded Voicemail; providing a 2-port Automated Attendant (upgradeable to 6- ports) and voice mail coverage activated for all telephones. The Embedded Voicemail offers a variable number of hours of storage: · 2-ports = 15 hours of storage · 4-ports = 20 hours of storage · 6-ports = 25 hours of storageIP Office Basic Edition PARTNER® Mode The IP Office Basic Edition Partner Mode continues the evolution of communications systems for small businesses. PARTNER Mode is designed to work directly out of the box without any programming or administration, allowing users to immediately make and place calls via analog trunks. PARTNER Mode provides the end user a similar desktop experience as the PARTNER ACS: e.g. 2 dedicated intercom buttons, key system functionality, Caller ID, etc. This helps minimize training requirements and provides the end user with the same comfort level they have come to expect with the PARTNER ACS system. PARTNER Mode provides enhanced features such as Visual Voice, Remote Call Forwarding, 64-party Conferencing, SIP Trunking, Full PRI/T1 and more. PARTNER Mode provides the same 2-digit extension numbering plan as PARTNER ACS (default), and now supports a 3-digit flexible numbering plan (extensions 100 – 599). PARTNER Mode supports all current and "Euro" versions of PARTNER ACS telephones, the 1400 Series digital telephones, the current 3920 and 3910 wireless products, as well as most analog devices (fax, wireless headsets, analog telephones). The original MLS Series telephones and older wireless telephones are not supported. PARTNER Mode also supports a new line of Avaya digital telephones – the 9500 Series telephones, and supports the Nortel T-Series and M-Series digital telephones. PARTNER Mode includes Embedded Voicemail; providing a 2-port Automated Attendant (upgradeable to 6- ports) and voice mail coverage activated for all telephones. The Embedded Voicemail offers a variable number of hours of storage: · 2-ports = 15 hours of storage · 4-ports = 20 hours of storage · 6-ports = 25 hours of storage For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

If You have questions please call (866)206-2316 or email MasterTelephone@gmail.com www.TelephoneMen.com OFF-HOOK SIGNALING Description When a station, which is off-hook, receives a call or a CO/IP call rings into the system for the offhook station, the station will receive the assigned Off-hook ring signal or, for ICM calls, a Camp-On, Voice-Over Announcement or Off-hook ring signal may be received. The Off-hook ring Signal may be either a muted normal ring signal or a single tone burst based on the system assignment. This signal is delivered to the iPECS Phone speaker. Operation System Operation of Off-hook ring signals is automatically controlled. Conditions 1. While using the speakerphone, a Camp-On tone is provided over the speaker in place of the assigned Off-hook ring Signal. 2. Activating the DND or One-Time DND places the station in DND, terminating any Off-hook signaling. 3. Off-hook ring signals terminate when the call is answered, forwarded, or abandoned. 4. A station For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

If You have questions please call (866)206-2316 or email MasterTelephone@gmail.com www.TelephoneMen.com . . . Description Each iPECS Phone can select the signaling mode used for incoming ICM calls while the station is idle. There are three signaling modes available. H - Call announcing with Handsfree answerback: When an ICM call is received, the user receives splash tone followed by the ICM caller’s voice. The user may respond to the caller without the need to ‘Lift the handset’ or ‘press the [SPEAKER] button’. P - Call announcing with Privacy: When an ICM call is received, the user receives splash tone followed by the ICM caller’s voice. To respond the user must lift the handset or press the [SPEAKER] button. T - Tone ringing: An ICM call will cause the iPECS Phone to provide audible ICM ring tone. The user must lift the handset or press [SPEAKER] to answer. An SLT always functions in the Tone ring mode. Operation iPECS Phone To change ICM Signaling Mode 1. Press [PGM] button, the [SPEAKER] button LED lights steady. 2. Dial Station User Program code ‘13’, confirmation tone is received. 3. Dial the desired ICM Signaling Mode code (‘1’ for H, ‘2’ for T or ‘3’ for P). 4. Press the [SAVE] button. . . . . For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com

If You have questions please call (866)206-2316 or email MasterTelephone@gmail.com www.TelephoneMen.com LG-Ericsson LDk60 Call Forwarding Description A user can forward (send) their calls to another Station, Station Group or a user’s VMIB mailbox. The user may forward all calls immediately, if the user does not answer the call, or if the station is busy. In addition, the user may select to activate ‘Follow-me’ forward, forwarding calls from a location other than the user’s normal station. In some cases, the user may be allowed to forward calls over a CO Line, ‘Off-net’. With Offnet forward, the system places a call over an idle CO Line and, after dialing, connects the caller to the CO Line. Several choices of call type (CO or Station call) and forward condition (All, busy and no-answer) are available. A Flexible button can be assigned to activate the Forward feature. Operation To activate call forward, 1. Lift the handset or press the On/Off button 2. Press the [DND/FOR] button or dial the Forward code ‘5 5 4’ 3. Dial the Call Forward type code (1-4)  1 – Unconditional, all calls forward immediately  2 – Busy, calls forward if the station is busy  3 – No answer, calls forward if not answered in the Call Forward No- Answer time  4 – Busy/No-answer, calls forward if busy or not answered after Call Forward Noanswer time 4. Dial the station orDescription A user can forward (send) their calls to another Station, Station Group or a user’s VMIB mailbox. The user may forward all calls immediately, if the user does not answer the call, or if the station is busy. In addition, the user may select to activate ‘Follow-me’ forward, forwarding calls from a location other than the user’s normal station. In some cases, the user may be allowed to forward calls over a CO Line, ‘Off-net’. With Offnet forward, the system places a call over an idle CO Line and, after dialing, connects the caller to the CO Line. Several choices of call type (CO or Station call) and forward condition (All, busy and no-answer) are available. A Flexible button can be assigned to activate the Forward feature. Operation To activate call forward, 1. Lift the handset or press the On/Off button 2. Press the [DND/FOR] button or dial the Forward code ‘5 5 4’ 3. Dial the Call Forward type code (1-4)  1 – Unconditional, all calls forward immediately  2 – Busy, calls forward if the station is busy  3 – No answer, calls forward if not answered in the Call Forward No- Answer time  4 – Busy/No-answer, calls forward if busy or not answered after Call Forward Noanswer time 4. Dial the station or For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com