Numbering

Numbering (page ) table, the nX rows (e.g., 1X) are for single digit codes. The remaining rows (e.g., 11, 12, etc.) are for two digit codes.
● Entering a single digit affects all the Dialed Number entries beginning with that digit. For example, entering 6 affects all number plan entries beginning with 6. The entries you make in step 2 and step 3 below affect the entire range of numbers beginning with 6. (For example, if you enter 3 in step 2 the entries affected would be 600-699. If you enter 4 in step 2 below, the entries affected would be 6000-6999.)
● Entering two digits lets you define codes based on the first two digits a user dials. For example, entering 60 allows you to define the function of all codes beginning with 60. In the default program, only * and # use two-digit codes. All the other codes are single digit. If you enter a two digit code between 0 and 9, be sure to make separate entries for all the other two digit codes within the range as well. This is because in the default program all the two digit codes between 0 and 9 are undefined.

Multiline Operation

Simplifying Multiline Operation with One-Touch Keys
A Multiline user can access many features through Service Codes (e.g., Service Code *0 answers a Message Waiting from a co-worker). To streamline the operation of their phone, a Multiline user can store these codes under One-Touch Keys. This provides one-button operation for almost any feature. To find out more, read the One-Touch Calling and One-Touch Serial Operation features in your Features and Specifications Manual.
Programmable Keys
When reading an instruction using programmable keys, you will see a notation similar to (Program 15-07-01 or SC 751: 05). This means that the key requires function code 05, and you can program this code through Program 15-07-01 or by dialing Service Code 751. Service Code 752 is also used and requires a previously programmed “751” key to be undefined before the system will accept the 752 programming (if a key is programmed with a function using the 751 code, undefine the key using 751 + 000). Refer to the Programmable Function Keys feature in your Features and Specifications Manual if you need more information.
Using Handsfree
The manual assumes each extension has Automatic Handsfree. This lets a user just press a line key or the SPEAKER key to answer or place a call. For extensions without Automatic Handsfree, the user must:
 Lift the handset or press the SPEAKER key for Intercom dial tone
 Lift the handset or press the SPEAKER key, then press a line key for trunk dial tone
ACD Agents and Non-ACD Ring Groups
If an ACD agent is assigned to several different ring groups (Program 22-04-01), while they are logged into the ACD group, they will only receive calls from the ACD ring group. Calls from other ring groups will only ring the agent's extension while they are logged ou

Mailboxes, you should enable additional

Since by default only extensions 101 ~ 164 have Subscriber Mailboxes, you should enable additional
Subscriber Mailboxes for all installed extensions.
To enable additional Subscriber Mailboxes:
1. In 47-02-01 Mailbox Type, enter 1 to enable a Subscriber Mailbox for each extension.
• To make programming easier, consider associating a mailbox number with a station port. For
example, mailbox 1 should correspond to port 1, which in turn corresponds to extension 101.
2. In 47-02-02 Mailbox Number, select the extension number to be associated with the mailbox you
are programming.
• Normally, mailbox 1 should use Mailbox Number 101, mailbox 2 should use Mailbox Number
102, etc.
3. For Voice Mail access;
• You can optionally use 15-07-01 Programming Function Keys to assign a Voice Mail key (code
751 + 77).
• If you don’t assign the Voice Mail key for Voice Mail access, an extension user can access his
mailbox by the following actions:
- Press Speaker key
- Dial InMail pilot number
- Dial mailbox number
SECTION 5 SET UP AUTOMATED ATTENDANT TO ANSWER
OUTSIDE CALLS
To enable Automated Attendant to answer outside calls, set up Direct Inward Lines (DILs) and terminate
them to InMail.
Automated Attendant enables the following capabilities:
• All calls are answered by Call Routing Mailbox 1 and Dial Action Table 1. This happens because:
- Answer Table 1 Runs Monday-Friday from 8:30 AM to 5:00 PM, and uses Call Routing Mailbox 1.
- At all other times, the Default Mailbox answers - also using Call Routing Mailbox 1.
• Dial Action Table 1 allows outside callers to perform the following actions:
- Dial system extensions (if installed).
- Dial 0 (Operator access code) for an operator (extension 101).
- Dial * + Extension to leave a Quick Message in a mailbox.
- Dial # + Extension to remotely log on to their mailbox.
- Wait on the line to be automatically routed to the operator.
To Set up the Automated Attendant to answer outside callsemail call (866)206-2316 or email MasterTelephone@gmail.com

INCOMING TRUNK RING GROUPS TO ACD GROUPS

ASSIGN INCOMING TRUNK RING GROUPS TO ACD GROUPS
This section explains how to customize Trunk Ring ACD Groups for each Work Period. You will assign Incoming Trunk Ring Groups to ACD Groups for each daily Work Period. If a trunk within the incoming group is assigned to an ACD Group, incoming calls on that trunk directly ring the first available ACD agent. The system always knows the day of the week, so ACD can implement the schedules and periods you program automatically. Use the ACD Incoming Trunk Ring Group Assignment Worksheet (41-03-xx) on page 2-15 and the sample below when completing this step.
 There are 25 Ring Groups, eight Work Periods and 2 ACD Groups.
You can assign whether the night announcement is used for the ring group. The night announcement function is not available for ACD pilot number calls.
Set the Incoming Trunk Ring Group priority. Priority groups always have precedence over normal groups. For example, if a call from a priority group rings in when while a normal group call is already ringing, ACD services the priority call first. ACD services multiple priority calls on a first-come, first-served basis.
1.Select the Incoming Trunk Ring Group you want to program.
In the Incoming Trunk Ring Group field at the top of the worksheet, enter the number of the incoming group you are programming. To see which trunks you assigned to the ring group, refer to Determine Trunk Work Schedules on page 2-11. The sample worksheets on the next page are for Incoming Ring Groups 2 and 3.
2.Enter the Incoming Trunk Ring Group for each Work Period.
In the ACD column for each Work Period, enter the number of the ACD group (1~2) that will answer the Incoming Ring Group calls. Only one ACD Group can answer an Incoming Ring Group calls during any single Work Period. In the sample worksheet on the next page for Ring Group 2, for example, Incoming Trunk Ring Group 1 rings into ACD Group 1 during Work Periods 1 and 3. It rings into ACD Group 2 during Work Period 2.
3.Set whether or not the Incoming Trunk Ring Group entered in the previous step should play the Night Announcement.
Select whether the Incoming Trunk Ring Group should have the Night Announcement enabled. Night Announcement used is selected from the VRS.
4.Set the priority of the Incoming Trunk Ring Group being defined.
Set the Incoming Trunk Ring Group for Priority or Normal operation. Priority Ring Groups have precedence over Normal Ring Groups. For example, if a normal trunk is already ringing an ACD group when a priority trunk rings in, the new call starts ringing and the normal trunk waits in queue behind it. Two priority trunks ringing at the same time will ring the ACD Group on a first-come, first-served basics

WHAT IS ACD

WHAT IS ACD?
1.1 Equitable Distribution of Calls Among Agents
Automatic Call Distribution (ACD) uniformly distributes calls among member agents of a programmed ACD Group. When a call rings into an ACD Group, the system automatically routes the call to the agent that has been idle the longest. Automatic Call Distribution is much more sophisticated and comprehensive than Department Calling and other group services – it can accurately judge the work load at each agent and distribute calls accordingly. Automatic Call Distribution operation is further enhanced by:
 ACD Announcements (which play to incoming callers)  ACD Call Queuing  ACD Overflow
 Agent Log In and Log Out Services  Flexible Time Schedules

Abbreviated Dialing/Speed Dial

Abbreviated Dialing/Speed Dial
Description
Abbreviated Dialing/Speed Dial gives an extension user quick access to frequently called numbers. This saves time, for example, when calling a client with whom they deal often. Instead of dialing a long telephone number, the extension user just dials the Speed Dialing code.
There are three types of Speed Dialing: System, Group and Station. All co-workers can share the System Speed Dialing numbers. All co-workers in the same Speed Dialing Group can share the Group Speed Dialing numbers. Station Speed Dialing numbers are available only at a user’s own extension. The system has 1000 Speed Dialing bins that you can allocate between System and Group Speed Dialing and a maximum of 32 Speed Dialing Groups are available. Each extension has 10 Station Speed Dial bins.
Each Speed Dialing bin can store a number with up to 36 digits.
When placing a not an Speed Dialing call, the system normally routes the call through Trunk Group Routing or ARS (whichever is enabled). Or, the user can preselect a specific trunk for the call. Also the system can optionally force System Speed Dialing numbers to route over a specific Trunk Group. User selection always overrides the system routing.
System Bins Limited to 900 with Speaker Key or #2 Service Code
Though there are 1000 Speed Dialing bins available in the system, once programmed, these bins can currently be dialed only using the Directory Dial feature (Press Directory key + SYS softkey + use arrow keys to locate number or enter the Speed Dial bin name + Speaker key to place call.)
The Speaker key and service code #2 operations are not available for any 4-digit Speed Dial System bin number.
DSS Console Chaining
DSS Console chaining allows an extension user with a DSS Console to chain to a not an Speed Dialing number stored under a DSS Console key. The stored number dials out (chains) to the initial call. This can, for example, simplify dialing when calling a company with an Automated Attendant. You can program the bin for the company number under one DSS Console key (e.g., 81300) and the client’s extension number under the other (e.g., 81301). The DSS Console user presses the first key to call the company, waits for the Automated Attendant to answer, then presses the second key to call the client (extension 400). See the Programming section below for additional details.
The DSS Console user can also chain to a number not in the Speed Dial list dialed manually, from a Programmable Function Key or a One-Touch Key.
Storing a Flash
To enhance compatibility with connected Centrex and PBX lines, Speed Dialing bin can have a stored Flash command. For example, storing 9 Flash 926 5400 causes the system to dial 9, flash the line and then dial 926 5400. The Flash can be stored by the user from their telephone or by the system administrator during system programming.
Using a Programmable Function Key
To streamline frequently-called numbers, a Speed Dialing Programmable Function Key can also store a Speed Dialing bin number. When the extension user presses the key, the telephone automatically dials out the stored number. This provides true one-touch calling via telephone function keys.

SET UP SIMPLE DAY/NIGHT ANSWERING

SET UP SIMPLE DAY/NIGHT ANSWERING
After you set up DILs to InMail, Call Routing Mailbox 1 answers outside calls. This is because:
• All trunks by default are assigned to Answer Table 1.
• Answer Table 1, which runs Monday-Friday from 8:30 AM to 5:00 PM, uses Call Routing Mailbox 1.
• The Default Mailbox, which runs at all other times (evenings and weekends), also uses Call Routing Mailbox 1.
To Set up simple Day/Night Answering:
• In 47-11-03 Default Mailbox Category and in 47-11-03 Default Mailbox Number change the Default Mailbox for AnswerTable 1 to 2.
• From the System Administrator Mailbox:
1. Dial SA + I and record a new Instruction Menu message for Call Routing Mailbox 1.
2. Dial SA + I and record a new Instruction Menu message for Call Routing Mailbox 2.
Monday-Friday from 8:30 AM to 5:00 PM callers hear the Instruction Menu message for Call Routing Mailbox 1.
Evenings and weekends, callers hear the Instruction Menu message for Call Routing Mailbox 2.

Log On to VoiceMail

Log On to VoiceMail
SL1100
Description
A subscriber can log on to their mailbox using a method that best suits their needs and location. While at their own phone, the subscriber just presses a single key to log on to their mailbox.To use their mailbox while at a co-worker's phone, the subscriber dials the InMail master number, followed by their mailbox number (which is normally the same as their extension number). If they are away from the office, the subscriber can still use their mailbox by calling in through the Automated Attendant.
Local (On-site) Logon
An extension user can log on to their mailbox in the following ways:
• Press their Voice Mail key to log on to their Subscriber Mailbox.
• Dial the InMail master number (e.g., 200), followed by their mailbox number. This method is typically used by Guest Mailbox users, as well as subscribers attempting to log into their Subscriber Mailbox from a coworker's phone.
Remote Log On
A Subscriber Mailbox user can call into the Automated Attendant and log on to their mailbox. Following are two of the ways a user can do this:
• After the Automated Attendant answers, dial a digit (typically #) followed by their mailbox number. This method allows outside callers to log into their mailboxes from outside the company. After they log on to their mailbox, they can use the allowed features in the mailbox main menu.
To avoid unauthorized access to their mailbox, the user can enable his own unique Security Code.
• If an extension has a Direct Inward Line that voice mail picks up, the caller can dial # during their greeting to log on to their mailbox (instead of leaving a message). This method allows subscribers to dial their own number and then use the features of their mailbox. This ability must be set up in the user Next Call Routing Mailbox. For example:
- Program the Next Call Routing Mailbox # digit as LOGON to IXXX.
- While listening to their greeting, the subscriber can dial: # (to route to their Next Call Routing Mailbox), then # and their mailbox number to log on to their mailbox.
By default, this option is provided in Call RoutingMailbox 1. Additionally, the subscriber should enable a Security Code for their mailbox to prevent unauthorized logon.

External transfer

External Transfer
Description
External Transfer allows an Automated Attendant caller to automatically route to an outside telephone number. To set this up, assign a Dial ActionTable action as a UTRF to a Common Abbreviated Dialing bin (e.g., #1000 + Pause for common bin 000). When the Automated Attendant answers, the caller dials the digit and InMail automatically routes them to the outside number contained in the bin. External Transfer allows your callers to easily reach branch offices and important off-site associated with the bin.

Live Record

Live Record
SL1100
Description
Live Record allows a subscriber to record their active call as a new message in their mailbox, which they can review later on. Live Record can be helpful when an extension user is on a call that involves a lot of detail (such as a technical discussion or extensive directions). Rather than taking notes as the call progresses, the user can record the conversation and carefully review it later on. InMail broadcasts a beep and a voice prompt to the callers as Live Record begins. After calling their mailbox, the subscriber can archive, edit, or delete the recorded conversation

Hardware

Table 1-1 Memory Capacity of MEMDB-C1 .............................................................. 1-6 Table 1-2 System Capacity ................................................................................. 1-9 Table 2-1 KSU Packing List ................................................................................. 2-2 Table 2-2 Items on the CPU card .......................................................................... 2-2 Table 2-3 EXIFB-C1 Packing List .......................................................................... 2-7 Table 2-4 Connectors of EXIFB-C1 ........................................................................ 2-8 Table 2-5 Power Requirement ................................................... . .. .. . .. . .. . .. .. . .. . .. .. . . 2-12 Table 2-6 RJ61 Cable Connector Pin-Outs (J101-J103) ..............................................2-16 Table 2-7 IP4WW-Battery Box Packing List ................................................... . . .. . .. .. .2-17 Table 2-8 Battery Specifications ................................................... . .. .. . .. . .. .. . .. . .. .. . . 2-18 Table 2-9 Expansion Cards ................................................... . .. . .. .. . .. . .. .. . .. . .. .. . .. . . 2-38 Table 2-10 Expansion Card Packing List ................................................... .. .. . .. . .. .. .2-38 Table 2-11 RJ-61 Digital Connector Pin-Outs (J101, J102) ...........................................2-48 Table 2-12 RJ-61 Analog Pin-Outs (J101, J102) ................................................... . .. ..2-49 Table 2-13 RJ-61 CO/PF Pin-Outs (J2, J3) ................................................... . .. .. . .. . ..2-50 Table 2-14 RJ-61 BRI Pin-Outs (S-Bus, T-Bus) ................................................... . . .. ..2-51 Table 2-15 Switch Setting of 2BRIDB-C1 ................................................... .. .. . .. . .. .. .2-51 Table 2-16 RJ-45 PRI Pin-Outs (S-Bus, T-Bus) ................................................... . . .. ..2-53 Table 2-17 Switch Setting of 1PRIU-C1 ................................................... . .. . .. . .. . .. .. .2-53 Table 2-18 LED Indication ................................................... . . .. . .. .. . .. . .. .. . .. . .. .. . .. . . 2-54 Table 2-19 T1 LED Indications ................................................... .. . .. .. . .. . .. .. . .. . .. . .. . 2-55 Table 2-20 E1 LED Indications ................................................... .. . .. .. . .. . .. . .. .. . .. . .. . 2-56 Table 2-21 MEMDB-C1 Packing List ................................................... . .. . .. . .. .. . .. . .. . 2-58 Table 2-22 VOIPDB-C1 Packing List ................................................... . .. . .. . .. .. . .. . .. . 2-61 Table 2-23 VOIPDB LED Indications ................................................... . .. . .. . .. .. . .. . .. . 2-65 Table 2-24 Operation of VOIPDB LED Indications .....................................................2-66 Table 2-25 PZ-VM21 Packing List ................................................... . .. . .. . .. .. . .. . .. . .. . 2-66 Table 2-26 MultilineTelephone Functions (12TXH/24TXH/24TIXH (IP)) ............................2-71 Table 2-27 Doorphone Interface Specifications ................................................... .. . .. . 2-82 Table 2-28 RJ-61 General Purpose/Door Unlock Relay Control Connector (J7) ...................2-83 Table 2-29 General Purpose/Door Unlock Relay Specifications .....................................2-83 Table 2-30 External Paging Output Specifications .....................................................2-84 Table 2-31 BGM/External MOH Source Input Specifications .........................................2-85 Table 3-1 Start Up Method .................................................................................. 3-1 Table 4-1 Status LEDs ................................................... . .. . .. . .. .. . .. . .. .. . .. . .. .. . .. . .. . . 4-10 Table 4-2 CPU LED Indications ................................................... . . .. .. . .. . .. .. . .. . .. .. . . 4-12 Table 5-1 System Capacity ................................................................................. 5-1 Table 5-2 Operating Conditions ............................................................................ 5-3 Table 5-3 Power Requirement .............................................................................. 5-3 Table 5-4 Electrical Specifications of KSU ................................................................ 5-4 Table 5-5 IPTerminal Power Chart ........................................................................ 5-4 Table 5-6 IEEE802.af Class Specification ................................................................ 5-4 Table 5-7 Mechanical Specifications ...................................................................... 5-5 Table 5-8 Optional Unit Mechanical Specifications ...................................................... 5-5 Table 5-9 Doorphone Interface Specifications ........................................................... 5-5 Table 5-10 General Purpose/Door Unlock Relay Specifications ...................................... 5-6 Table 5-11 External Paging Output Specifications ....................................................... 5-6 Table 5-12 BGM/External MOH Source Input Specifications .......................................... 5-6 Table 5-13 External Sensor Device Interface Specifications ........................................... 5-6 Table 5-14 CPU Card LAN Port Specifications .......................................................... 5-6 Table 5-15 Cable Requirements .............................

Hold

Hold
Description
Hold lets an extension user put a call in a temporary waiting state. The caller on Hold hears silence or Music on Hold, not conversation in the extension user’s work area. While the call waits on Hold, the extension user may process calls or use a system feature. Calls left on Hold too long recall the extension that placed them on Hold. There are four types of Hold:
•System Hold
An outside call a user places on Hold flashes the line key (if programmed) at all other Multiline
Terminals. Any Multiline Terminal user with the flashing line key can pick up the call.
H •Exclusive Hold
When a user places a call on Exclusive Hold, only that user can pick up the call from Hold. The trunk appears busy to all other Multiline Terminals that have a key for the trunk. Exclusive hold is important if a user does not want a co-worker picking up their call on Hold.
•Group Hold
If a user places a call on Group Hold, another user in the Department Group can dial a code to pick up the call. This lets members of a department easily pick up each other’s calls.
•Intercom Hold
A user can place an Intercom call on Hold. The Intercom call on Hold does not indicate at any other extension.
Hold Recall to Operator
Hold Recall to Operator enhances how the system handles calls that are left on hold too long. With Hold Recall to Operator:
•A trunk call recalls the extension that placed it on Hold after the Hold/Exclusive Hold Recall Time.
•The recalling trunk rings the extension that placed it on Hold for the Hold/Exclusive Hold Recall Callback Time.
•After the Hold/Exclusive Hold Recall Callback Time, the trunk call rings the operator.
Hold Recall to Operator applies to trunk calls placed on System Hold, Exclusive Hold and Group Hold. It does not apply to Intercom calls.
Conditions
•The called extension must lift the handset or press Speaker key before the call can be placed on hold.
•Callers on Hold hear Music on Hold, if programmed.
•An extension can have function keys for System Hold and Exclusive Hold.
•Analog Single Line Terminals can only use Exclusive Hold and Group Hold.
•If station A calls station B, and station A puts station B on hold and then calls station C, station C cannot transfer the call.
•The Exclusive Hold Recall Timer is used when an internal call from a Single Line telephone or 3rd party SIP telephone is placed on Hold.

InMail Quick Reference Sheet for Multiline Display Telephone

SL1100 InMail Quick Reference Sheet for Multiline Display Telephone
Using Dial Pad

TO SET UP YOUR INMAIL VOICE MAILBOX ❏ Dial the voice mail pilot number ________________ ❏ Enter your mailbox number ___________________ Once You Are In Your Mail Box Perform the Following Steps:
TO RECORD PERSONAL GREETING ❏ Press 4 . . . . . . . . to access the greeting menu ❏ Press 1 . . . . . . . . to select your main greeting ❏ Press 2 or 3. . . . . to select an alternate greeting ❏ Press 7 . . . . . . . . to record a new greeting
Sample Greeting: You have reached the voice mail of __________. Please leave your name and call back number (s) and I will return your call as soon as possible. For immediate assistance press zero. Thank you.
TO RECORD YOUR NAME ❏ Press 76 . . . . . . . to access recording menu ❏ Press 7 . . . . . . . . to record name ❏ Press # . . . . . . . . to exit
TO SET SECURITY CODE ❏ Press 67 . . . . . . . to access the security code menu ❏ Press 7 . . . . . . . . to enter the new security code ❏ Press # . . . . . . . . to return to previous menu
CHECKING VOICE MAIL Call Your Mailbox from Your Extension:
❏ Dial the voice mail pilot number ________________ ❏ Enter your mailbox number ___________________ ❏ Enter your security code (if set)
❏ Press # and your mailbox number _______________________ ❏ Enter security code (if set)
After the Voice Mail Answers:
❏ Press 5. . . . . . . . .to listen to your message ❏ Press 77. . . . . . . .to leave a message
❏ Press 0. . . . . . . . .for complete main menu of features
While Listening to Your Message(s)
❏ Press 3. . . . . . . . .to delete your message
❏ Press 5. . . . . . . . .to listen to your message(s) ❏ Press #. . . . . . . . .to exit listen mode
While Listening to a Message:
❏ Press 73. . . . . . . .to record a reply for the message sender ❏ Press 63. . . . . . . .to forward the message to a co-worker ❏ Press 62. . . . . . . .to make a return call to the message sender ❏ Press #. . . . . . . . .to exit listen mode
❏ Press 84. . . . . . . .to hear the time and date the message was sent ❏ Press 72. . . . . . . .to archive (save) the message to your mailbox ❏ Press 3. . . . . . . . .to delete message
❏ Press 5. . . . . . . . .to listen to the next message
❏ Press 2. . . . . . . . .to back up then continue listening
❏ Press 22. . . . . . . .to back up to the beginning and listen to the message ❏ Press 4. . . . . . . . .to go forward then continue listening ❏ Press  . . . . . . . .to pause and resume listening ❏ Press 16. . . . . . . .to select a list of new messages ❏ Press 17. . . . . . . .to select list of archive messages ❏ Press 12. . . . . . . .to select list of all messages ❏ Press 9. . . . . . . . .to exit mailbox

Communication Analyst

FUTURE RELEASE SL1100 Communication Analyst is an easy to use, graphically oriented software package that allows
you to monitor and analyze telephone calls, understand telephone usage, and cut costs. Incoming and outgoing calls are tracked accurately along with the date and time of the call. When the incoming telephone call must be tracked with name and/or telephone numbers, SL1100 Communication Analyst requires Caller ID service from the local telephone company.
SL1100 Communication Analyst increases productivity, facilitates billing, and helps detect toll fraud and telephone abuse. It also has powerful tabular (text) and graphic report generating ability. Reports include extension/line summaries, date, time, and department summaries, longest/most expensive calls, and most frequently called numbers. These reports can be used to analyze your telephone as a critical business communication tool, improve its business effectiveness, and reduce your telephone costs. A report can be generated showing calling patterns by volume or duration on a color-coded United States map. This can help Customer Support, Sales Order, or Telemarketing business become more focused, more productive, and more cost effective.
SL1100 Communication Analyst keeps track of:
•The date and time calls were made or received
•The duration of each call
•Which extension made or received the call
•The CID/ANI, DNIS of the caller
•The trunk or line numbers that handled the call
•Account codes and authorization codes used for the call
Highlights of SL1100 Communication Analyst:
•Network based.
•Call Alert. This module can generate alarms by email, pager screen, screen pop-up, or .wav file. when it detects user defined patterns in the call records.
•Automatic report and data archival scheduling, to include automatic emailing of reports to predetermined destinations.
•Real-time inbound/outbound call monitoring.
•Changes can now be made to the call record such as Account Code Entry, DNIS, and comments field.
•Call costing and user configurable rate plans.
•Time billing.
Included Reports:
•Date and time summaries
•Most frequently called numbers
•Department summaries
•Extension and line summaries
•Longest and most expens

SL1100 InMail Quick Reference Sheet

SL1100 InMail Quick Reference Sheet for Multiline Display Telephone
Using Dial Pad

TO SET UP YOUR INMAIL VOICE MAILBOX ❏ Dial the voice mail pilot number ________________ ❏ Enter your mailbox number ___________________ Once You Are In Your Mail Box Perform the Following Steps:
TO RECORD PERSONAL GREETING ❏ Press 4 . . . . . . . . to access the greeting menu ❏ Press 1 . . . . . . . . to select your main greeting ❏ Press 2 or 3. . . . . to select an alternate greeting ❏ Press 7 . . . . . . . . to record a new greeting
Sample Greeting: You have reached the voice mail of __________. Please leave your name and call back number (s) and I will return your call as soon as possible. For immediate assistance press zero. Thank you.
TO RECORD YOUR NAME ❏ Press 76 . . . . . . . to access recording menu ❏ Press 7 . . . . . . . . to record name ❏ Press # . . . . . . . . to exit
TO SET SECURITY CODE ❏ Press 67 . . . . . . . to access the security code menu ❏ Press 7 . . . . . . . . to enter the new security code ❏ Press # . . . . . . . . to return to previous menu
CHECKING VOICE MAIL Call Your Mailbox from Your Extension:
❏ Dial the voice mail pilot number ________________ ❏ Enter your mailbox number ___________________ ❏ Enter your security code (if set)
❏ Press # and your mailbox number _______________________ ❏ Enter security code (if set)
After the Voice Mail Answers:
❏ Press 5. . . . . . . . .to listen to your message ❏ Press 77. . . . . . . .to leave a message
❏ Press 0. . . . . . . . .for complete main menu of features
While Listening to Your Message(s)
❏ Press 3. . . . . . . . .to delete your message
❏ Press 5. . . . . . . . .to listen to your message(s) ❏ Press #. . . . . . . . .to exit listen mode
While Listening to a Message:
❏ Press 73. . . . . . . .to record a reply for the message sender ❏ Press 63. . . . . . . .to forward the message to a co-worker ❏ Press 62. . . . . . . .to make a return call to the message sender ❏ Press #. . . . . . . . .to exit listen mode
❏ Press 84. . . . . . . .to hear the time and date the message was sent ❏ Press 72. . . . . . . .to archive (save) the message to your mailbox ❏ Press 3. . . . . . . . .to delete message
❏ Press 5. . . . . . . . .to listen to the next message
❏ Press 2. . . . . . . . .to back up then continue listening
❏ Press 22. . . . . . . .to back up to the beginning and listen to the message ❏ Press 4. . . . . . . . .to go forward then continue listening ❏ Press  . . . . . . . .to pause and resume listening ❏ Press 16. . . . . . . .to select a list of new messages ❏ Press 17. . . . . . . .to select list of archive messages ❏ Press 12. . . . . . . .to select list of all messages ❏ Press 9. . . . . . . . .to exit mailbox

Directory Dialing

Directory Dialing
SL1100
Description
Directory Dialing allows an Automated Attendant caller to reach an extension by dialing the first few letters in the extension user's name. With Directory Dialing, the caller does not have to remember the extension number of the person they wish to reach - just their name. Here is how Directory Dialing works:
1. When the Automated Attendant answers, it sends the call to a Directory Dialing Mailbox. (Option- ally, the caller may be asked to dial a digit to access Directory Dialing.)
2. The Directory Dialing Mailbox plays the Directory Dialing Message (recorded by the System Ad- ministrator) which asks the caller to dial letters for the name of the person they wish to reach.
3. The caller dials the letters for the person's name plus #. They can dial by first name or last name, depending on how the Directory Dialing Message was recorded and the Directory Dialing Mailbox was set up.
4. InMail searches the list of programmed extension names for a match of the caller-entered letters.
5. Voice prompts announce the first three matches, and allow the caller to dial a digit (1 ~ 3) to reach one of the announced matches. Additionally, the caller can dial 4 to hear additional matches (if any).
6. The caller dials the digit for the extension they wish to reach, and InMail sends the call to that ex- tension. The call is sent as a Screened or Unscreened transfer, depending on programming.
For callers to use Directory Dialing, the system must have a name programmed for each extension (up to 12 characters, A ~ Z, using upper and lower case letters). Each extension should also have a name recorded in their Subscriber Mailbox. In addition, each extension used by Directory Dialing must be installed and must have their Subscriber Mailbox active.
The Directory Dialing Mailbox is a Routing Mailbox assigned as a Directory Dialing Mailbox.

Forced Unscreened Transfer

Forced Unscreened Transfer
Description
A Subscriber can optionally convert Automated Attendant Screened Transfers to Unscreened Transfers by enabling this option in the Mailbox user interface.
• Calls from the Automated Attendant ring like other transferred calls and display the incoming Caller ID data (if provided by telco and enabled in programming) as the call is ringing.
• As with Screened Transfers, unanswered calls route to the subscriber's greeting (recorded or default) so the caller can leave a message. However, with Unscreened Transfer the caller cannot dial 2 to reach the Next Call Routing Mailbox options (if programmed).
Related Features
Dial Action Table on page 2-49
If enabled in the Subscriber Mailbox, InMail automatically converts any Screened Transfers (TRFs) to the subscriber's extension to Unscreened Transfers (UTR)