ESI Cordless Handset II Repeater The optional ESI Cordless Handset II Repeater extends the coverage area of the ESI Cordless Handset II in all directions, including up and down. If Repeaters are installed so their coverage area overlaps that of the base station, the base station can hand off calls to the Repeaters as the user moves from one coverage area to another. When it’s connected to a Repeater, the ESI Cordless Handset II operates exactly as it does when connected to its base station, and the handoff from the base station to the Repeater occurs seamlessly without disturbing the end user, even during an active call. Each ESI Cordless Handset II base station supports up to six repeaters, regardless of configuration. • Each Repeater supports up to two direct connections to other Repeaters. • No Repeater can be more than three connections — or hops — from the base station. All Repeaters, regardless of configuration, must be registered to the base station. Repeaters that are registered directly to a base station (left), do not require use of the optional Repeater Configurator Kit. These Repeaters can be installed using automatic configuration. However, Repeaters registered to the base station through another Repeater (one example shown, right) do require use of the Repeater Configurator Kit. For detailed information on installing Repeaters, refer to the ESI Cordless Handset II Repeater Installation Manual (ESI # 0450-1248).
PRI Span
Every call on a PRI span is sent with the called number in the setup message. This means you can determine whether to use a number as a pilot number or as a DID number. Pilot numbers are a means of routing a company’s primary published phone number differently from a DID. Each ESI Communications Server has a different capacity for pilot entries, each with its own answer ring assignment; see “Translation tables” in “System capacities” (page B.1). This is important, because the dynamic channel allocation prevents you from routing based on channel. Pilot numbers can be routed to an ID branch, department, extension or mailbox. This varies from DIDs in that, when a DID number is routed to an extension, it is considered answered and follows the busy/ no-answer routing of the extension; but, with pilot numbers, the call will be routed to the extensions for live answer for the designated number of rings, then can be routed to an ID branch in the event of busy/no-answer. If the PRI span is used for outgoing calls, pilot table entry 1 is used for outgoing Caller ID, as well. Because of this, pilot number entry 1 should always be programmed with 10 digits.
Installing the System Administration Application
The System Administration application is installed on a PC that is connected to the LAN. Only a user on that PC can install the System Administration application. The System Administration application will communicate with the messaging system through its LAN port. Installation of the MERLIN Messaging or PARTNER Messaging System Administration application can be performed from the MERLIN Messaging System Release 4.0 Library CD or the PARTNER Messaging System Release 7.0 Library CD. Depending on your system, you select “PARTNER Messaging System Administration” or “MERLIN Messaging System Administration” under “Install Software” from the main window of the Library CD. This will automatically launch an installation wizard. Follow the instructions in the installation wizard to install the System Administration application.
Cordless Handset II Repeater
Cordless Handset II Repeater The optional ESI Cordless Handset II Repeater extends the coverage area of the ESI Cordless Handset II in all directions, including up and down. If Repeaters are installed so their coverage area overlaps that of the base station, the base station can hand off calls to the Repeaters as the user moves from one coverage area to another. When it’s connected to a Repeater, the ESI Cordless Handset II operates exactly as it does when connected to its base station, and the handoff from the base station to the Repeater occurs seamlessly without disturbing the end user, even during an active call. Each ESI Cordless Handset II base station supports up to six repeaters, regardless of configuration. • Each Repeater supports up to two direct connections to other Repeaters. • No Repeater can be more than three connections — or hops — from the base station. All Repeaters, regardless of configuration, must be registered to the base station. Repeaters that are registered directly to a base station (left), do not require use of the optional Repeater Configurator Kit. These Repeaters can be installed using automatic configuration. However, Repeaters registered to the base station through another Repeater (one example shown, right) do require use of the Repeater Configurator Kit. For detailed information on installing Repeaters, refer to the ESI Cordless Handset II Repeater Installation
CO lines
CO lines An ESI Communications Server can operate either on a station-by-station basis as a PBX or as a combined key/PBX using standard loop-start lines. If a station has line keys programmed, the user accesses the lines by pressing one of these keys or by dialing the line group number 9 (or 8 or 71–76). If a station does not have line keys programmed, the user always accesses CO lines by dialing 9 (or 8 or 71–76). Since the system handles call transfer and auto attendant functions efficiently, operating in the PBX mode provides more programmable feature keys for other uses and the opportunity for glare is greatly reduced. Notes: When a port card is added to or removed from the system — i.e., thus changing the number and configuration of cards in the system — you must reprogram the CO lines. However, if a port card is replaced by the same type of port card (e.g., when you replace a faulty 684 card with a new 684 card1), you don’t have to reprogram the CO lines. As a visual indication of CO line usage, the phone’s display will show on/off-hook line status. All phone programmable keys default to being unprogrammed (except on extension 100, where the first key defaults as a day/night key). Use extension button mapping (Function 35; see page G.36) to assign line keys system-wide. An individual station’s keys can be reassigned using either PROGRAM 2 or “radio-key programming” at that station.
ACD wrap timer
System timing parameters Function 151: Flash hook duration This sets the time (in seconds) that a flash hook will be sent on the current line to the Telco from a digital phone set. The default setting of 1.5 will cause disconnect and fresh dial tone from the CO. Range: 0.2–2.0. Default: 1.5. Function 152: Transfer forward timer This sets the number of times a transferred or DID1 call will ring before following the day/night routing for the extension or department. Range: 1–9 rings. Default: 3. Function 153: Recall timers Function 1531: Exclusive hold recall timer This is the amount of time, in seconds, that a call will remain on exclusive hold before recalling to the extension that initiated the exclusive hold. Range: 5–960 seconds. Default: 60. Function 1532: Hold recall timer This is the amount of time, in seconds, that a call will remain on hold before recalling to the extension that initiated the hold. Range: 5–960 seconds. Default: 60. Function 1533: Hold recall timeout timer This is the number of times a station will recall-ring before being re-routed. Range: 2–40 rings. Default: 6. Function 154: ACD timers Function 1541: ACD exit timer This is the amount of time, in seconds, that a call will remain in ACD department queues before following the department reroute (see Function 33, page G.23). Range: 5–600 seconds (or 0 for no limit). Default: 180. Function 1542: ACD wrap timer This is the maximum amount of time, in seconds, that an agent can remain in wrap mode. If this function is turned off, agents cannot place their stations in Wrap Mode (see the “ACD agent operation” chapter in the User’s Guide). Range: 5–600 seconds (0 for no limit). Default: 0 (no limit). Function 1543: ACD hold recall timer This is the amount of time, in seconds, that a call will remain on hold by a logged-in ACD agent before recall. (A logged-out user will follow the Function 1532 timer when placing someone on hold.) Range: 5–960 seconds. Default: 60.
CO line
This manual provides information for completely programming a new DX-80 system from scratch. Comdial also provides you with some tools you can use to reduce your programming time. These tools include: • a series of worksheets for you to plan your system structure, and record the programming for future reference if necessary. For more details, see Appendix A, Worksheets. • copying a base CO line or extension’s setups to several other CO line or extensions thereby eliminating the need to program them individually, and • using one of four standard database programming templates provided with the DX-80 on CD part number DX80UTILCD. You can choose the template that most closely matches your new customer’s site needs, and then add whatever custom changes you need to make. This approach saves you the time of programming the entire system from scratch. For more information on these and other aids the DX-80 provides to allow you to program a system efficiently, see Section 3.1, Shortcuts to Help You Work Faster. When you are programming a new system from scratch, perform the following basic tasks: 1. Set up the system features. 2. Set up the CO lines. 3. Set up call handling. 4. Set up the toll restrictions. 5. Set up the UCD groups. 6. Set up Voice Mail (if applicable).
Voice Mail Groups Members
Voice Mail GroupsMembers (ports)Integration MethodVM message waitingVM control codes1 per Tenant (uses 1 UCD Group per VM system)24Digital (ICD Voice) and In-band (for other)#96 + station number to turn VM button LED on.#*96 + station number to turn VM button LED offDisconnect Digits: 8 digits max.Subscriber Calling via Intercom: 4 digits max.Transfers to VM : 4 digits max.Busy Forward: 4 digits max.No Answer Forward: 4 digits max.Direct Call Forward: 4 digits max.CO Line Recall: 4 digits max.CO Line Ringing: 4 digits max.UCD Overflow: 4 digits max.Record Digits for Voice Recorder function: 4 max.Delete Digits: 4 digits max.Suffix for transferred calls: 2 max.CO line loop current sensingInterrupt programmable from 50ms to 2500ms.Paging8 Internal Page Extension Groups1 External Page Port1 Internal All Call1 System (Internal/External) All CallSpeed Dialing1000 total bins, dynamically allocated.200 bins at default allocated for system-wide use.20 bins at default allocated for extension use (extensions 101-148 only) (50 possible per extension)16 digits maximum per bin.Last Number Redial16 digits per stationSave Number Redial16 digits per stationUser Saved Number (Memo Pad)20 digits per station
expencion console
60-Key Expansion Console, B.3, I.8, I.9 60-Key Second Expansion Console, B.3, I.8, I.9 Analog ports, I.7 Battery. See Cautions Cabinets Expansion, F.2 Cautions, E.1 Battery, E.1 Fuse, E.1 Power supply, E.1 CO lines Capacities. See System capacities Connecting, I.5 Console, B.3, I.8, I.9 ESI Cordless Handsets. See Phones ESI Presence Management, D.1 Expansion Cabinet, F.2 Expansion Console, B.3, I.8, I.9 Fuse. See Cautions Grounding, F.2, I.1, I.3 Hardware installation, E.2–F.15 LED functions, F.15, G.6, H.6 Main board, A.2 Memory Module, A.3 Installation or replacement, F.5–F.8, G.5, H.5 Mirrored Memory Module (M3), A.3 Installation, F.9–F.13 MOH, I.3 NSP (Network Services Processor), A.7 Overlays, B.4 Paging, I.4 Phones Digital Feature Phones, B.1 ESI Cordless Handsets, B.2, B.3 IP Phones, B.2 VIP Softphone, B.4 Port cards Capacities, A.4 Charts, I.13–I.20 Installation, G.3–G.4, G.3–G.4 Installation, F.2 Port card adapter, F.3 Power, I.1 Power Distribution Shelf, A.3 Power supply. See Cautions Transformers, wall-mount, A.3 PRI, I.5 Regulatory information (U.S. and Canada), E.2 Ringer equivalence number (REN), E.2 Serial ports, I.3 Site location, F.1 SMDR, I.3 System capacities, D.1 T1, I.5 UPS (uninterruptible power supply), I.1 VIP Softphone. See Phones
lifo
Use this option to enable or disable themailbox. An extension mailbox is not ac-cessible when it is disabled (even thoughits stored messages and configuration areretained in memory.) If disabled, a userpressing Message initiates a remote logonand is asked to enter their mailbox num-ber. A voice prompt then announces: “Thatmailbox does not exist.”To make programming easier, considerassociating a mailbox number with a sta-tion port. For example, mailbox 1 couldcorrespond to port 1, which in turn corre-sponds to extension 101.Mailbox 1 ~ 64 :1Mailbox 65 ~ : 002Mailbox NumberUp to eight digitsUse this option to select the extensionnumber associated with the mailbox youare programming. Normally, mailbox 1should use Mailbox Number 101, mailbox2 should use Mailbox Number 201, 101etc.To make programming easier, considerassociating a mailbox number with a sta-tion port. For example, mailbox 1 couldcorrespond to port 1, which in turn corre-sponds to extension 101.Mailbox 1 = 101Mailbox 2 ~ 64 =102 ~ 164Mailbox 65 ~ =No Setting03Number of Messages0 ~ 99 messagesTo conserve storagespace, enter 0 for all un-used mailboxes.Use this option to set the maximum num-ber of messages that can be left in theSubscriber Mailbox. If a caller tries toleave a message after this limit is reached,they hear : “That mailbox is full.” InMailthen hangs up.Mailbox 1 = 99Mailbox 2 ~ = 2004Message PlaybackOrder0 (FIFO = first-in/ first-out, or oldest messagesfirst).1 (LIFO = last-in/ first-out, or newest messagesfirst)Use this option to set the Subscriber Mail-box message playback order. When a sub-scriber listens to their messages, InMailcan play the oldest messages first (first-in/first-out, or FIFO), or the newest messag-es first (last-in/first-out, or LIFO).
Call Screening
Enable/disable the ability to processthe Call Screening commands (1 +extension number) sent from theVoice Mail. You should normally en-able this option to allow for VoiceMail Call Screening. Disable this op-tion if your system has been modi-fied so that extensions begin withthe digit 1(e.g., 101, 102, etc.). Alsosee the “Flexible System Number-ing” feature.045-01-1104Park and Page0 = Off1 = OnEnable/disable the system ability toprocess the Voice Mail Park andPage (*) commands. You shouldnormally enable this option.145-01-1205Message Wait0 = Off1 = OnEnable/disable the system ability toprocess the Voice Mail MessageWait (#) commands. You shouldnormally enable this option. If ena-bled, be sure that the programmedMessage Notification strings don’tcontain the code for trunk access.145-01-1306Record AlertTone IntervalTime0 ~ 64800 secondsThis time sets the interval betweenVoice Mail Conversation Recordalerts.30 07CentralizedVoice mail PilotNo. (V1.5 Added)Dial (Up to 8 digits)Assign this number the same as theextension number or pilot number.No Setting 08CentralizedVoice Mail De-partment GroupNumber (V1.5Added)0 ~ 320 = No Voice Mail As-signedAssign which Extension (Depart-ment) Group Number is used as theCentralized Voice Mail group.0 09CentralizedVoice Mail mas-ter Name (V1.5Added)Up to 12 charactersAssign the Centralized Voice MailMaster Name.
Install the Repeater
Repeater installation notes To achieve optimum operation from your ESI Cordless Handset II Repeater: • Place the Repeater at least six feet off the ground so it has a clear line-of-sight. • Make sure the Repeater has good reception from the base station (or Repeater to which it is daisy-chained). • Make sure the Repeater location is close to a standard 120 VAC power outlet. • Never install electrical cords across traffic areas where they can cause a tripping hazard (additionally, such cords, if damaged, may create fire or electrical hazards). • Allow at least 35 feet between Repeaters. If you install Repeaters across multiple floors, be sure to allow 35 feet vertically, too. • Install the Repeater away from sources of electrical interference. Examples include audio systems, office equipment, and microwave ovens. • Install the Repeater away from heat sources and direct sunlight. • Install the Repeater away from items that can interfere with radio signals. Examples include metal doors, thick walls, niches, and cupboards. In case of trouble If you have followed the guidelines described herein and still encounter problems with ESI Cordless Handsets, please call ESI Technical Support at 800 491-3609 or e-mail to techsupp@esi-estech.com. When contacting ESI Technical Support, be sure to have as much of the following site and usage information as possible: • Square footage of the building. • Layout of building/offices, and locations of base stations and repeaters. This can be a hand-drawn diagram with locations of base stations (you can fax it to ESI at 972 422-9705; be sure to indicate that it goes to Technical Support). The objective is to give the ESI technician an idea of the site’s layout. • Number of Cordless Handsets, whether they are Cordless Handsets II or original Cordless Handsets, and how many are of each type (digital, Local IP, or Remote IP). • How the troublesome Cordless Handset is being used. For example, is it used by a supervisor who travels the entire area of the building many times per day, or by an administrative assistant to go a short distance from an office to a copy room? • Where the problem occurs — e.g., if a Cordless Handset cuts in and out when used in a certain area of the building.
F-rout
If this option is set to 0, the F-Route table selected is determined only by the digits dialed without any relation to the day or time of the call. If this option is set to 1, the system first refers to PRG 44-10. If there is a match, the pattern defined in that program is used. If not, the F-Route pattern in PRG 44-09 and time setting in 44-08 are used. 02 03 Dial Tone Simulation (V2.0 Added) Tone Kind (V2.0 Added) Conditions None 1 digit (0 ~ 9) *, # cant be used 0 = Internal DT 1 = External DT When first dialed digit matches with the data set in this Program, system send simulated DT to calling party after receiving first digit. Numbering plan for the dial needs to configure as F-Route at PRG 11-01. Set simulated DT kind which can change the tone used at PRG 44-01-02 and PRG 44-02-04.
PRI local number
PRI local number digit length Tells the system whether there is seven- or 10-digit local dialing in the system’s area. If the local calling area uses only seven-digit dialing, set this value to 7 (this tells the system not to wait for additional digits when a local seven-digit number is dialed). Range: 7 or 10. Default: 10 (supports both 10- and seven-digit dialing). Field 8: Dialing off-hold Enables or disables outside callers’ ability to dial off-hold only when MOH 590 (external source) is selected. When this is enabled, CO callers will be able to dial extension, department, and mailbox numbers while on hold. When this is disabled, the system will ignore digits dialed by CO callers. To enable or disable outside callers’ ability to dial off-hold, press a scroll key to make the desired selection and then press # to confirm. Default: Enabled. Field 9: Re-sending of Caller ID in Intelligent Call Forwarding This parameter “turns off” the repeat Caller ID (re-sending) component of Intelligent Call Forwarding. Some service providers — local exchange carriers or inter-exchange carriers — don’t allow repeating the caller’s CID data when making an outgoing call. If re-sending of Caller ID is disabled, the PRI pilot number of the station’s tenant will be sent instead. If re-sending of Caller ID is enabled, CO calls that are forwarded to an off-premises number over a PRI channel will send the original caller’s CID data to the called person. To enable or disable this parameter, press a scroll key to make the desired selection and then press # to confirm. Default: Enabled.
Adding KSU
Adding a KSU2 Second Cabinet You can add one KSU2 to a KSU1. The KSU2 adds: • eight digital DX-80 extension ports • four CO line ports • one Power Failure Transfer port • Extension Expansion connectors for two additional DPM8s or one APM4 • Ribbon cable for one APM4 • Ribbon cable for one COM4 Connect the KSU2 to the KSU1 via a designated connector located on the CPM inside the KSU1. To install the KSU2 perform the following steps. 1. Be sure that the entire system is turned off. 2. Remove the KSU cover (four screws at each corner) on both KSU1 and KSU2. 3. Connect a static discharge wrist strap to a suitable earth ground. Be sure that the strap is touching bare skin.
installation process
Installation Overview The following steps provide an overview of the installation process. Details on each of these steps are contained in the following sections of this chapter. Be sure to read the detailed instructions before installing the DX-80. 1. Plan the installation, including the KSU1 or KSU1 and KSU2 and Main Distribution Frame (MDF) location, station locations, cable runs, and optional equipment. 2. Assemble the correct tools and supplies: UTP telephony grade cable/wiring, miscellaneous telephony hardware, 66 blocks, modular wall jacks, etc.) 3. Run the wiring for speakerphones, DSS consoles and analog devices (FAX machines, modems, etc.) from the MDF to each location. Wiring topology is referred to as “star-wiring” configuration; no cable should loop from one telephone location to another. 4. Run cable/wiring to any optional equipment, such as external paging equipment, loud bell signaling devices, music sources, etc. 5. Mount the MDF backboard and attach the terminal blocks on the backboard. Use a dedicated MDF with 66 block wiring field to promote full serviceability of the system and connections using proven techniques. If you route extension cables into the KSU, you have to terminate one cable pair into standard crimping modular connectors for each cable.
setting up UCD
Setting Up UCD Voice Announce (VA) Groups The DX-80 system provides UCD groups to allow you to handle high traffic using third-party ancillary RADs. Whenever the overflow destinations of a UCD group require you to use more than one RAD to handle the volume of call traffic, you can pool the RADs in a group (available UCD group) for access. If you do this, any of the available devices can handle waiting calls with the same announcement. The following conditions apply. • You must assign all voice announce UCD group members to port type V.A. • You must record all ancillary RAD devices individually for the same announcement. These conditions do not apply when using the DX-80 VP system for UCD Overflow announcements. 8.4.1 PROGRAMMING USING THE DET Note: chg, bksp, save, one, always, del, and ack are interactive LCD button operations. Use the three buttons below the LCD display to actuate the associated operation. 1. Enter Database Administration using the feature code Feature # * and then enter the DB Admin password. 2. Press show. The system displays the DB Item Select screen. 3. First, program the analog extension ports as type V.A. 4. Enter 01-nnn-21, then press save (where “nnn” is the extension number of the analog port connected to an ancillary RAD Device). This advances you to the selected extension Port Type field. 5. Press chg to select VA.
DSS
DSS (Direct Station Selection) Console The DSS console is a digitally interfaced component of the DX-80. It connects to the system via any available digital port (408M/E or DPM8 digital port). The DSS is equipped with 60 programmable buttons. Twelve of these buttons are intended for features code storage only and do not have LED indications associated with them. Forty eight buttons are equipped with dual color (red / green) LEDs and may be assigned any system feature code or directory number; these buttons may be assigned for either system features operations or CO line access operations. You can mount the DSS console in one of two positions: lower profile desk position and wall mounted position. DSS consoles are programmed to operate with an associated speakerphone. You can assign up to four DSS consoles per speakerphone. The maximum number of DSS consoles supported by the DX-80 is 12. Each equipped DSS console requires one digital port, therefore the total number (system capacity) of speakerphones possible is reduced by one for each DSS console
CO lnes
CO line connection Note: For greatest simplicity, this section mentions each port card without the use of an “ESI,” “E2-,“ or “CS-“ prefix, as cards otherwise are functionally identical — e.g., we refer to an E2-684 or CS-684 as just a “684.” Local loop An ESI Communication Server’s advanced CO line circuitry provides for open loop detection and the system’s built-in Caller ID interface. Loop start lines are connected via the last 6 pairs on each 66 block on the 612 and 684 cards. Note: Observe correct order of connection to preserve proper rotary hunting of the CO lines. T1/PRI For T1 or PRI applications (only PRI on the ESI-50; it doesn’t support T1), an ESI Communications Server can use a compatible digital line card (DLC)1: • ESI-1000, ESI-600, ESI-200, ESI-100 — DLC and DLC12, each for either T1 or PRI. • ESI-50 — DLC82 for only PRI. Depending on how you configure it, each supports either (a.) a single T1 circuit at 24 DS0 channels or (b.) a PRI circuit supporting 23 “B” (bearer) channels and one “D” (data link) channel. The DLC12 and DLC82 each also support 12 digital stations. The T1 or PRI line is connected via the last two pairs of the industry-standard 50-pin amphenol cable connector on the front of the DLC. Each ESI Communications Server has a different maximum number of system-wide DLCs (see “Port card options,” page A.4). Partial T1 or PRI applications are supported through line programming. Each DLC has built-in CSU functionality. The integrated CSU can be enabled or disabled via system programming2. The following functionality is provided: line, payload, DTE and none (normal operation) loopback modes with the ability to respond back controlled via system programming; alarm conditions, and both ANSI T1.403 and TR 54016 performance messages for ESF only. Important: On the ESI-50, the DLC82 may be installed in only slot 2. If you’re installing more than one T1 or PRI, the DLC in the lowest number slot will synchronize (“slave”) the system with the public network. The system will synchronize to only one clock source. Therefore, ESI strongly recommends that the first DLC in the system be connected to the T1 or PRI that’s connected either to the local CO or the nationwide long-distance provider, either of which typically will provide veryhigh-accuracy clocking (Strata 3). The DLC doesn’t provide master or sub-master clocking for privatenetwork T1 spans.
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