Auto Attendant

Auto Attendant
This panel gives a summary of the auto attendant services (up to 9) currently configured. For each configured auto attendant, the current service being provided by the auto attendant is shown and the hours for that service. Each auto attendant can be configured with different greeting and options for morning, afternoon, evening and out of hours periods.
The edit icon can be used to access the Auto Attendants menu.
Groups
54
This panel shows a summary of which hunt groups have been configured. The edit icon can be used to access the
52
Groups menu.
· Calling Group 181

This type of group can be set as the Coverage Destination of a trunk or trunk channel. It can be also the destination of calls routed using DID call mapping or call-by-call settings. Calling Group 1 is also used by the Simultaneous Page function (*70).
· Hunt Group 181

This type of group can be set as the Coverage Destination of a trunk or trunk channel. It can also be the destination of calls routed using DID call mapping or call-by-call settings.
· Night Service Group 181

When the system is put into night service, this group overrides the Coverage Destination of all trunks.
· Operator Group 181

This option is only available for systems with their Mode set to PBX. By default the group contains the first extension on the system. For PRI and BRI trunks, it is fixed incoming destination for calls unless DID Mapping is applied to the call. It can also be selected as the destination for incoming SIP calls.
· Pickup Group 181

Users can be pickup calls currently alerting any member of a pickup group. They do not need to be a member of the group.
Calling List
This panel shows a summary of the lists that are used to control which numbers users can dial when making outgoing
calls. The edit icon can be used to access the List Management menu to edit the settings.
· Allowed List
62
Allowed lists are used to enter numbers or types of numbers that users associated with the list can dial even if they are restricted from dialing other numbers. Up to 8 such lists, each containing 10 numbers, can be configured.
· Disallowed List
Disallowed lists are used to enter numbers or types of numbers that users associated with the list cannot dial. Up to 10 such lists can be configured. Up to 8 such lists, each containing 10 numbers, can be configured.
· Emergency Number List
This list is used to enter numbers that all users can dial at any time regardless of any other settings that might restrict them from dialing numbers for outgoing calls. Up to 10 numbers can be configured in this list.
· Account Codes
Up to 99 account codes can be entered. In addition selected users can be configured to have to enter an account code whenever they make an outgoing external call.

Auto Attendant

Automated Attendant automatically answers outside calls, plays a prerecorded greeting and then lets the outside callers directly dial system extensions, Department Calling Groups and Voice Mail. Automated Attendant provides immediate answering and routing of outside calls without the need for an operator or dispatcher. Automated Attendant provides:
• Single Digit Dialing
Single Digit Dialing allows Automated Attendant callers to dial extensions, Department Calling Groups, and Voice Mail by pressing a single digit. For example, your Automated Attendant can greet calls with, "Thank you for calling. To place an order, dial 1. To check on an existing order, dial
2. To speak with an operator, dial 0." You can set up single digit dialing for each VRS Message programmed to answer outside calls via the Automated Attendant. This allows you to set up day/ night/holiday greetings or unique greetings for each incoming trunk. (Keep in mind that, with a
extensions.)
With VRS installed, the Automated Attendant can answer up to 16 calls (Needs License and MEMDB) simultaneously.
default system, if you assign destinations to digits 3, 4 and 5, outside callers cannot dial system V • Simultaneous Call Answering
• Flexible Routing
The outside caller can directly dial any system extension, Department Calling Group or Voice Mail. If the caller dials a busy extension, Automated Attendant allows them to dial another extension or wait for the busy extension to become free.
• Automatic Overflow
Automatic Overflow can automatically redirect a call if it cannot go through. This can happen if all VRS ports are busy, if the called extension does not answer, or if the caller misdials or waits too long to dial. (This occurs if the caller is using a dial pulse telephone.) When the call overflows, it rings a designated Ring Group or the Voice Mail system.
• Programmable Automated Attendant Greetings
You can record a different greeting for each trunk answered by the Automated Attendant. The greetings can be different in the day, at night or on holidays or weekends. You can also have a special greeting if the caller misdials. You record the greetings just the way you want. For example, “Dial the 3-digit extension number you wish to reach, dial 500 for Sales or dial 600 for Customer Service.” When assigning and recording Automated Attendant greetings, you can choose among the 100 VRS messages.
VRS Waiting Message
Using VRS Waiting Message, the system can automatically answer an incoming trunk call first (either a normal trunk or one designated for a department group) to let the outside caller hear a recorded message when the call is not answered in a programmed time. With this feature, the call keeps ringing at the same destination until it is answered or until other programming, takes affect.
This feature can use up to two messages for an incoming call and the duration between the messages is programmable. These messages are repeated and, between these messages, either ring back tone or Music on Hold can be played.

Auto attendant

Code Control See Security Code. Voice Mail
Alternate Next Call
Routing Mailbox See Next Call Routing Mailbox. Voice Mail
Announcement Mailbox Mailbox that allows a recorded greeting to play to callers. Automated Attendant
Announcement Message The message that the System Administrator records for a specific Announce-
ment Mailbox. Automated
Attendant
Answer Table Determines how the Automated Attendant answers outside calls on each trunk, according to the time of the day and day of the week that the call is ringing.
Automated Attendant
Answering Schedule
Override Enables an alternate greeting and alternate dialing options for callers. Automated
Attendant
Auto Attendant Direct to Voice Mail
Auto Attendant Direct to Voice Mail sends Automated Attendant calls directly to Automated an extension user's mailbox. Their phone does not ring for calls from the Auto- mated Attendant.
See Greeting in this glossary.
Attendant
Auto Erase or Save When a mailbox user completely listens to a new message and then exits their
mailbox, InMail either automatically archives or deletes the message. Voice Mail
Auto Time Stamp After a user listens to a message, InMail can optionally announce the time and
date the message was left. Voice Mail
Automated Attendant The Automated Attendant can automatically answer the telephone system incoming calls, play an Instruction Menu message, and provide dialing options to callers.
Automated Attendant
Automated Attendant Transfer
While on a trunk call, an extension user can transfer the trunk call to the Auto- mated Attendant so the caller can use the Automated Attendant dialing
options. Voice Mail
Automatic Access to VM by Caller ID
InMail mailbox can be associated with a specific caller ID (CID) number. When the CID number is presented to the InMail it will automatically log the user into
their mailbox. Voice Mail
Automatic Call Routing
to a Mailbox See Go to a Mailbox in this glossary. Automated
Attendant
Automatic Message
Erase/Save See Auto Erase or Save in this glossary. Voice Mail
Automatic Routing for
Rotary Dial Callers If an Automated Attendant caller does not dial any digits, InMail automatically
routes them to a specified option (such as the operator or a mailbox). Automated
Attendant