UNIVERGE SV8100
Table 2-1 Feature Comparison List (Continued)
Alarm Reports Alarm Reports Alphanumeric Display Alphanumeric Display Analog Communications Interface (ACI) Analog Communications Interface (ACI) Ancillary Device Connection Ancillary Device Connection Answer Hold Answer Hold Answer Key Answer Key Attendant Call Queuing Attendant Call Queuing Automatic Call Distribution (ACD) Automatic Call Distribution (ACD) Automatic Release Automatic Release Automatic Route Selection Automatic Route Selection Background Music Background Music Barge-In Barge-In Battery Backup – System Memory Battery Backup – System Memory Battery Backup – System Power Battery Backup – System Power Call Appearance (CAP) Keys Call Appearance (CAP) Keys Call Arrival (CAR) Keys Call Arrival (CAR) Keys Call Duration Timer Call Duration Timer Call Forwarding – Centrex Call Forwarding – Centrex Call Forwarding – Park and Page Voice Response System (VRS) – Call Forwarding – Park and Page Call Forwarding Call Forwarding Call Forwarding with Follow MeCall
Barge-In Barge-In Battery Backup – System Memory Battery Backup – System Memory Battery Backup – System Power Battery Backup – System Power Call Appearance (CAP) Keys Call Appearance (CAP) Keys Call Arrival (CAR) KeysCall Arrival (CAR) Keys Call Duration Timer Call Duration Timer Call Forwarding – Centrex Call Forwarding – Centrex Call Forwarding – Park and Page Voice Response System (VRS) – Call Forwarding – Park and Page Call Forwarding Call Forwarding Call Forwarding with Follow MeCall Forwarding with Follow Me Call Forwarding, Off-Premise Call Forwarding, Off-Premise Call Forwarding/Do Not Disturb Override Call Forwarding/Do Not Disturb Override Call Monitoring Call Monitoring Call Redirect Call Redirect Call Waiting/Camp-On Call Waiting/Camp-On Callback Callback Caller ID Call Return Caller ID Call Return.
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NEC SV8100 CAP
Call Appearance (CAP) Keys
Description
This feature automatically places an outside call on a Call Appearance key when the system is operated as a hybrid (Multifunction) system. These keys can be assigned on any multiline terminal or the same key can appear on multiple terminals. This feature allows efficient call handling when numerous CO calls are received and a limited number of CO line key appearances are available.
Once a Call Appearance (CAP) Key call is set up, the user can handle it like any other trunk call. For example, the user can place the call on hold, transfer it to a co-worker or send it to a park orbit. An incoming call is answered on the first available CAP key, beginning with the lowest numbered key. If keys 1~3 are Call Appearance (CAP) Keys, for example, the first incoming call is answered on key 1. If key 1 is busy, the next call is answered on key 2. If keys 1 and 2 are busy, the next call is answered on key 3. If all three keys are busy, additional incoming calls queue for the first available key.
Using Your Telephone
Using Your Telephone
Your telephone's Alphanumeric Display helps you use features and tells you about your calls. For example, a ringing outside line may dis- play a name before you answer it. (You may be able to change the time on your phone if it's not correct. Turn to page 119 for more.)
Press a One-Touch Key for one-button contact with co-workers and outside callers, or when using certain features. To learn how to pro- gram your One-Touch Keys, go to page 80.
Function Keys are normally line keys, but you can program them for other features. In this handbook, the feature assigned to a function key appears in parentheses next to the key. For example, (Hotline) means press the function key set for Hotline. See page 98 for more.
Line Appearance Keys are Intercom keys for placing and answer- ing calls. If you're busy on one - just use the other.
Press for Handsfree calls, or use the handset instead. See Handsfree Options below. The Microphone picks up your voice for Handsfree calls, while Feature Keys speed up using common features.
Handsfree Options
G Handsfree lets you place and answer calls by pressing instead of using the handset. Your telephone must have a Speakerphone if you want to use Handsfree.
G With Automatic Handsfree, press a line or Line Appearance key
without lifting the handset. You normally have this feature.
G If you have Monitor, you can place a call without lifting the hand- set but you must lift the handset to speak. Telephones without Speakerphones have Monitor.
Delayed Ringing SL1100
Description
Delayed Ringing allows programmed secondary answering positions to ring on incoming calls after a programmed time. This feature applies to CO/PBX lines and Virtual Extension Keys.
Conditions
•An extension user can answer an outside call just by lifting the handset (depending on programming).
•Terminals must have CO line appearance for a trunk call to be answered on the telephone.
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Ancillary Device Connection
Ancillary Device Connection
Description
Ancillary Device Connection allows installation of selected peripheral (ancillary) devices to a Multiline Terminal. This feature enhances peripheral device objectives.
Allows a SL1100 Multiline Terminal user to connect ancillary devices such as Wireless Headset.
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NEC SL1100 Group Listen
Group Listen
Description
Group Listen permits a Multiline Terminal user to talk on the handset and have their caller’s voice broadcast over the telephone speaker. This lets the Multiline Terminal user’s co-workers listen to the conversation. Group Listen turns off the Multiline Terminal handsfree microphone so the caller does not pick the co-worker’s voices during a Group Listen.
Conditions
•An extension in the headset mode cannot use Group Listen.
•Group Listen is not available to Single Line Terminals.
NEC SL1100 DID intercept
DID Intercept Destination for Each DID Number
With this feature the system allows you to program a DID Intercept destination for a DID number which receives no answer or busy call. The system can be programmed to use a trunk ring group, the VRS or the voice mail as the programmed destination. Each vacant number intercept for a DID number can have two destinations. The first destination is for an invalid DID number, busy or no answer extension. The second destination is for a no answer trunk ring group.
If the first programmed destination is a Ring Group and the second Destination is Voice Mail, the call does not forward to VoiceMail.
For busy or no answer intercept calls, a third destination can be defined in PRG 22-12. If the first and third destinations are programmed but the second destination is not, the incoming call goes to the third destination after the first destination. If the first and second destinations are not programmed, but the third destination is, the call goes directly to the third destination.
This feature works for DID trunks with a trunk service type 3 in PRG 22-02. Other types of trunks may use the DID table, but the DID intercept feature is not yet supported.
NEC SL1100 DID
•Direct Inward Dialing (DID) supports day of week scheduling in addition to time of day.
•Dial-In Conversion Table can be set up to 500 tables.
Description
Direct Inward Dialing (DID) lets outside callers directly dial system extensions. DID saves time for callers who know the extension number they wish to reach. To place a DID call, the outside caller dials the local exchange and additional digits to ring the telephone system extension. For example, DID number 926-5400 can directly dial extension 400. The caller does not have to rely on attendant or secretary call screening to complete the call.
Direct Inward Dialing requires DID service from Telco.
In addition to direct dialing of system extensions, DID provides:
•DID Dialed Number Translation
•Flexible DID Service Compatibility
•DID Intercept
•DID Camp-On
There are 20 DID Translation tables that can be divided between 800 entries. DID Dialed Number Translation
DID allows different tables for DID number translation. This gives you more flexibility when buying DID service from Telco. If you cannot buy the exact block of numbers you need (e.g., 301~556), use the translation tables to convert the digits received. For example, a translation table could convert digits 501~756 to extension numbers 301~556.
The SL1100 system has 800 DID Translation Table entries that you can allocate among the 20 DID Translation Tables. One translation is made in each entry. For a simple installation, you can put all 800 entries in the same table. For more flexibility, you can optionally distribute the 800 entries among the 20 tables.
In addition to number conversion, each DID Translation Table entry can have a name assigned to it. When the DID call rings the destination extension, the programmed name displays.
Flexible DID Service Compatibility
With three-digit service, the Telco sends three digits to the system for translation. Be sure to program your system for compatibility with the provided Telco service. For example, if the Telco sends four digits, make sure you set up the translation tables to accept four digits.
DID Camp-On
DID Camp-On sets what happens to DID calls to busy extensions when you have Busy Intercept disabled. With DID Camp-On enabled, a call to a busy extension camps-on for the DID Ring No Answer Time. It then diverts to the programmed DID Intercept extension ring group or Voice Mail. Without DID Camp-On, the caller to the busy extension hears only busy tone.
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Description
Trunk Group Routing sets outbound call routing options for users that dial the Trunk Group Routing code (9) for trunk calls. Trunk Group Routing routes calls in the order specified by system programming. If a user dials 9 and all trunks in the first group are busy, the system may route the call to another group. When you are setting up your system, Trunk Group Routing helps you minimize the expense of toll calls. For example, if your system has outbound line groups, use Trunk Group Routing to route calls to the cheapest lines first.
There are 25 available Trunk Groups and 25 Routes.
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•Alarm 1 (sounds only once at the preset time)
•Alarm 2 (sounds every day at the preset time)
Conditions
•Single Line Terminals ring and Music on Hold is heard when the Alarm sounds.
•Only a Multiline Terminal user can view what time the Alarm is currently set for.
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Forwarding - Park and Page
Description
When an extension user is away from their phone, VRS Park and Page can let them know when they have a call waiting to be answered. The Personal Greeting and Park & Page options can have up to 200 messages total (note that the Park & Page feature uses two messages). To enable VRS Park and V Page, the user records a Personal Greeting along with an additional Paging announcement. VRS Park and Page then answers an incoming call and plays the Personal Greeting to the caller. The caller then listens to Music on Hold (if available) while the system broadcasts the prerecorded Paging announcement. When the extension user hears the Page, they can go to any telephone and use Directed Call Pickup to intercept the call.
For example, John Smith could record a Personal Greeting that says:
“Hello, this is John Smith. I am away from my phone right now but please hold on while I am automatically paged.”
The prerecorded Paging announcement could say: “John Smith, you have a call waiting on your line.”
The incoming caller hears the first message and listens to Music on Hold while the system broadcasts the second message. John Smith could then walk to any phone and pick up his call. If John doesn’t pick up the call, the Page periodically repeats.
VRS Park and Page follows the rules for Personal Greeting for All Calls, immediately rerouted. This means that Park and Page activates for ringing Intercom calls, DID calls and DISA calls. It also activates for calls transferred from the Automated Attendant. Additionally, calls from the Automated Attendant follow Automatic Overflow routing if not picked up. VRS Park and Page activates for transferred outside calls but does not play the Personal Greeting to the caller. If a call comes in when the specified Page zone is busy, the system broadcasts the announcement when the zone becomes free.
Conditions
•Park and Page announcements only repeat once.
•Voice Announcement (VAU) recording time is fixed at two minutes and cannot be changed.
•While Park and Page is enabled, only one DID call at a time can be processed. Subsequent calls hear a busy tone.
•This feature is not supported for CO transferred calls
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Hotel/Motel Attendant Console
General Description
The Attendant Console can be programmed to function as a Hotel/Motel Attendant Console. In addition to the business features and functions of the Attendant, the Hotel/Motel Attendant Console can set Room Cutoff (in- dividual and group), Automatic Wake Up, Message Waiting, and Do Not Disturb (individual and group).
Station Application Attendant Consoles.
Operating Procedure
Room Cutoff (individual), Do Not Disturb (individual) and Message Waiting
■ To set
1. Dial the desired extension.
2. Press the applicable function key. 3.Press the START key.
■ To cancel
1. Dial the desired extension.
2. Press the applicable function key. 3.Press the RESET key.
Room Cutoff (group) and Do Not Disturb (group)
■ To set
1. Press the applicable function key. 2.Press the START key.
■ To cancel
1. Press the applicable function key. 2.Press the RESET key.
Automatic Wake Up
■ To set
1. Dial the desired extension.
2.Press the Automatic Wake Up function key.
3.Use military time format to dial the digits applicable to the requested Automatic Wake Up time (ex. 7:30pm
is 1930).
4.Press the START key.
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Description
The Door Box is a self-contained Intercom unit typically used to monitor an entrance door. A visitor at the door can press the Door Box call button (like a door bell). The Door Box then sends chime tones to all extensions programmed to receive chimes. To answer the chime, the called extension user just lifts the handset. This lets the extension user talk to the visitor at the Door Box. The Door Box is convenient to have at a delivery entrance, for example. It is not necessary to have company personnel monitor the delivery entrance; they answer the Door Box chimes instead. Any number of system extensions can receive Door Box chime tones.
Each Door Box has a pair of normally open relay contacts that can connect to an electric door strike. Use these contacts to remotely control the entrance door. After answering the Door Box chimes, a Multiline Terminal user can press Flash key to activate the Door Box contacts. This in turn releases the electric strike on the entrance door. The device connected to the Door Box contacts cannot exceed the contact ratings shown in the following table:
Door Box Specifications Maximum Output400 mV RMS Output Impedance600 Ohms
The system can have up to 6 Door Boxes. Six chime tones are available.
Conditions
•The Door Box Feature Requires an unused analog extension port (084M-B1: ST3-ST4 fixed) on the each KSU.
•To use Door Box PRG 10-03-05 (SLI PKG): 1 : Doorphone needs to be set.
•Door Boxes can ring Multiline, Single Line, and wireless telephones.
•A Door Box cannot ring a virtual extension.
•External Call forward by Doorphone can forward Doorphone calls Off-Premise while a user is away. This feature only works for ISDN lines.
•Off-hook signaling is available for Door Boxes. If an extension user is on the telephone, the Large LED flashes indicating the Door Box ringing, and the display shows a call from the door box.
•The door strike cannot be activated when a door box is forwarded off-prem
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On-Hook Dialing
1. Press 6SNU (if you have Automatic line selection).
2.Access an outside line and dial a telephone number.
3.Lift the handset when the called party answers.
4.When finished with the call, hang up or press 6SNU.
Answering Calls
Note If you have a full speakerphone, you do not have to lift the handset.
When you receive an incoming call, the LCD displays either the CO line (10)
... or the station’s [PDN] (210).
® Lift the handset or press 6SNU
...or if you do not have Ringing Line Preference, press the flashing [DN], /LQH, or 3RROHG /LQH *US and lift the handset.
NO. 203 LINE 10 RINGING NO. 203 210 CALLING
The green LED changes from incoming call rate to the in-use rate. Your LCD displays the answered line.
For information on Caller ID/ANI/DNIS LCD displays for incoming calls.
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NEC SL 1100 Line Preference
Description
Line Preference determines how a Multiline Terminal user places and answers calls. There are two types of Line Preference: Incoming Line Preference and Outgoing Line Preference.
Incoming Line Preference
Incoming Line Preference establishes how a Multiline Terminal user answers calls. When a call rings the Multiline Terminal, lifting the handset answers either the ringing call (for Ringing Line Preference) or seizes an idle line (for Idle Line Preference). The idle line can provide either Intercom or trunk dial tone (see Outgoing Line Preference below). Ringing Line Preference helps users whose primary function is to answer calls (such as a receptionist). Idle Line Preference is an aid to users whose primary function is to place calls (such as a telemarketer).
Outgoing Line Preference
Outgoing Line Preference sets how a Multiline Terminal user places calls. If a Multiline Terminal has Outgoing Intercom Line Preference, the user hears Intercom dial tone when they lift the handset. If a Multiline Terminal has Outgoing Trunk Line Preference, the user hears trunk dial tone when they lift the handset. Outgoing Line Preference also determines what happens at extensions with Idle Line Preference. The user hears either trunk (dial 9) or Intercom dial tone.
Auto-Answer of Non-Ringing Lines
With Auto-Answer of Non-Ringing Lines, an extension user can automatically answer trunk calls that ring other extensions (not their own). This would help a user that has to answer calls for co-workers that are away from their desks. When the user lifts the handset, they automatically answer the ringing calls based on Trunk Group Routing programming. The extension user’s own ringing calls, however, always have priority over calls ringing other co-worker’s extensions.
Conditions
•If a Multiline Terminal extension has more than one call ringing its line keys, Ringing Line Preference answers the calls on a first-in first-answered basis.
•DILs do not affect Incoming Line Preference operation.
•Trunks ring extensions according to Ring Group programming.
•If an extension gets trunk dial tone when the user lifts the handset, the system uses the dial 9 routing to select the trunk. This bypasses AR
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Description
WARNING: When the VoIPDB is installed on the CPU, the built in LAN port on the CPU becomes disabled. Only the LAN Port on the VoIPDB will be operational.
DHCP Client will access an external DHCP server every time the LAN cable is connected to the CPU/ VoIPDB or when the System is powered up. The System can receive the following information from the DHCP server:
IP Address, Subnet Mask, and Default Gateway.
Conditions
•The DHCP Server should be configured to provide the system the same IP address every time. For example in the DHCP server extend the lease time to infinite or setup the server to provide the same IP address based on the systems MAC Address.
•When changing PRG 10-63-01 (DHCP Client Enable/Disable) a system reset is required for this change to become effective.
•DHCP client can set following programs automatically; however other IP related programs (such as PRG 84-26) have to set manually as required.
-IP Addresses: PRG 10-12-01 (CPU), PRG 10-12-09 (VOIPDB)
-Subnet Masks: PRG 10-12-02 (CPU), PRG 10-12-10 (VOIPDB)
-Default Gateway: PRG 10-12-03
•DHCP Client (PRG 10-63) and existing DHCP Server feature (PRG 10-13) can not be used at the same time.
•While the System accesses the DHCP Server, to receive IP Addressing information, the CPU RUN LED flashes as follows. If the System fails to receive an IP Address from the DHCP server the system will use the IP Address assigned in PRG 10
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Operation
PROBLEM PROBABLE CAUSE SOLUTION • When using the speakerphone on an APT, nothing is audible. • The HANDSET/ HEADSET selector is set to the "HEADSET" position. • When the headset is not used, set the HANDSET/HEADSET selector to the "HANDSET" position. • When using the speakerphone/monitor mode with a DPT, nothing is audible. • The "HEADSET" mode is selected by Personal Programming, "Handset/Headset Selection". • When the headset is not used, select the "HANDSET" mode by Personal Programming. • The PT does not ring. • The ringer volume is off. • Turn on the ringer volume. • During a power failure, extensions connected to ports 1 and 2 of super hybrid ports do not operate. • A DPT or APT is connected to the extension port. • The dialing mode (tone or pulse) is incorrect. • Disconnect the DPT or APT and connect an SLT. • Set the Tone/Pulse switch to the other position. • Originating an outside call, call transfer, or conference cannot be performed. • The corresponding CO button does not exist on the PT. • Program the CO button. Refer to "6.1.3 Flexible Buttons
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Feature Access Codes NEC Elit
___________________________________________________________________________________
SECTION 1GENERAL INFORMATION
The table in this chapter shows the Access Codes used in the system. Some codes are set as system defaults. Others have no default, but are programmable.
Table notes include the following:
N Installation
Access Codes operate on telephones specified during installation.
N All other notes are self explanatory
Function Operation Notes Microphone ON/OFF A © Dial A System Name Confirmation A © Dial C Verify Station Number A © Dial D Confirm Timed Alarm A © Dial EA © A Reset Timed Alarm System A © Dial EH © A Installation Reset Timed Alarm A © Dial EI © A Set Do Not Disturb A © Dial FK © A Set Call Forward – All Calls A © Dial FK © Dial XXX © A XXX = Station number where call is to be forwarded. Set Automatic Trunk- to-Trunk Transfer Mode A © Dial FA © Dial XX © A XX = Incoming Trunk Port Number (01~64) 00 = All Trunks Installation Cancel Automatic Trunk-to-Trunk Transfer to Outside Mode A © Dial FB © Dial XX © A XX = Incoming Trunk Port Number (01~64) 00 = All Trunks Installation
________________________________________________________________
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Redial Key NEC Elite
___________________________________________________________________________________
FEATURE DESCRIPTION
Users can press the Redial key and dial the Speed Dial buffer number to access System and Station Speed Dial. Users can also press the Redial key and , to redial the last outside number dialed.
SYSTEM AVAILABILITY
Terminal type:
All Multiline Terminals
Required Components: None
OPERATING PROCEDURES
Using a Multiline Terminal:
Last Number Redial Key Function:
1.Press an idle CO/PBX/Tie line key. 2.Press B .
3.Dial J.
Multifunction (Dial Access:) 1.Press B .
2.Dial J.
__________________________________
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ISDN-BRI Trunk Connections
___________________________________________________________________________________
FEATURE DESCRIPTION
Integrated Service Digital Network - Basic Rate Interface (ISDN-BRI) is a Public Switched Telephone Network (PSTN) service that provides two B channels and a D channel (2B + D) for voice call trunking. The B channels provide two CO/PBX connections. Caller ID is usually a standard feature on ISDN-BRI provided trunks. Caller ID indication displays the calling party telephone number on the LCD of the Multiline Terminal for CO incoming calls. This interface provides voice communication path only.
ENHANCEMENTS
With System Software R1.03 or higher and BRI firmware 1.31 or higher, Caller ID Name is supported on ISDN-BRI trunks when the Telco provides this ability.
For R4000 or higher, BRT(4)-U20 with Firmware 3.00 or higher is required to support DID for ISDN-BRI trunks.
This feature allows BRI and DID callers with non-matching SPID Numbers to determine whether or not the system checks the called party number with the SETUP message and the SPID setup. Depending on Memory Block 3-77 (ISDN-BRI/PRI Directory Number Checking Selection) DID calls can be received on BRI trunks and directed according to Memory Block 1-1-22 (DID Translation Table).
Special Conditions Related to Ordering Did Service For ISDN-BRI
Telcos may refer to this in different ways. The reference Verizon uses to order such service is Additional Directory Numbers with no new terminating equipment (only a dialable number). When you want Additional Directory Numbers to hunt when a B-Channel is busy, the service may be called Busy Divers.
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Extensions and trunks can have names instead of just circuit numbers. These names show on a Multiline Terminal display when the user places or answers calls. Extension and trunk names make it easier to identify callers. The user does not have to refer to a directory when processing calls. A name can have up to 12 digits, consisting of alphanumeric characters, punctuation marks and spaces.
Additional Characters Available
When using the Name Storing feature, the system now provides additional characters which can be used. These characters are available with any option which allows Name Storing-Speed Dial - System/Group/Station, One-Touch Keys, Extension Name, Trunk Naming.
Conditions
•Display telephones use extension names for Directory Dialing.
•Single line extensions cannot program names.
•If a name is not assigned to the Extension/Virtual Extension, it does not show in the Extension Directory.
•Extension Directory only shows telephones/virtual extensions that have a name assigned in PRGFor AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
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Description
An incoming CO/IP call can be routed to the VMIM/VSF Auto Attendant either immediately upon detection or after a delay of up to 30 seconds. This allows other stations assigned immediate ring the opportunity to answer before the call is routed to the Auto Attendant.
Operation System Operation of this feature is automatic when assigned
Conditions
1. When Delayed Auto Attendant Ring is assigned, after the delay, the call will no longer ring assigned stations and will only ring to the VMIM/VSF Auto Attendant.
2. If no delay is entered, the call will ring to the VMIM/VSF Auto Attendant immediately.
3. To assign Delayed Attendant ring, at least one station or Station Group must be assigned immediate ring.
4. Ring is assigned to a VMIM/VSF Auto Attendant announcement (01-70) as a “station type” with a delay from 00 to 30 seconds.
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Caller ID - Shared Logging NEC SL1100
Description
The system can log records tied directly to an extension or one of 8 Caller ID logging groups.
Conditions
•By setting PRG 15-02-67: (1-8 shared group), all extensions in the same logging group can share the same Caller ID records. When PRG 15-02-67 is set to (0: personal), extension base log records are supported. Each extension or logging group can store a maximum of 50 records.
•When PRG 15-02-67: (1-8 shared group) is changed to (0: personal), Caller ID stored for the group will be cleared.
•An extension in a Caller ID shared setting cannot store or refer it's own register for Caller ID personal. Caller ID personal and Caller ID shared group are exclusive use.
•Caller ID indication displayed when toggled by pressing Help key is shown below.
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Hotel/Motel - Room Status Printout
Description
Use the Room Status Printout to get detailed, up-to-the-minute printouts that show the status of all your rooms. Use the Room Status Printout to get a concise overview of the status of guest rooms at a glance. The printout gives you up to the minute reports showing Check In Status, Room Call Restriction, Do Not Disturb, Message Waiting and Wake Up Calls. This feature requires a connection to the system using an IP port on the CPU. Five separate reports are available
The Room Status List shows the status of each room. This gives you an overview of all rooms in a single report. In the report below:
• Room Clean
H Room Status List (Option 1)
Lists all the Checked In rooms (305, 311 and 315).
• Maid Required
Lists all the vacant rooms that need cleaning (309).
• Maid in Room
Lists the rooms in which house cleaning is currently working (317).
• Inspection Required
Lists the rooms that are Checked Out waiting to be cleaned up (313).
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Attendant Call Queuing SL1100
Description
Attendant extensions can have up to 32 incoming calls queued before additional callers hear busy tone. This helps minimize call congestion in systems that use the attendant as the overflow destination for unanswered calls. For example, you can program Direct Inward Lines and Voice Mail calls to route to the attendant when their primary destination is busy. With Attendant Call Queuing, these unanswered calls would normally “stack up” for the attendant until they can be processed.
A The 32 call queue total includes Intercom, DISA, DID, DIL and transferred calls. If the attendant does not have an appearance for the queued call, it waits in line to be answered. If the attendant has more than 32 calls queued, an extension can Transfer a call to the attendant only if they have Busy Transfer enabled.
Attendant Call Queuing is a permanent, non-programmable system feature.
Conditions
•Forwarding when unanswered or busy can occur only at the attendant if there are more than 32 calls in queue.
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Barge In permits an extension user to break into another extension user’s established call, including Conference calls. This sets up a Conference-type conversation between the intruding extension and the parties on the initial call. With Barge In, an extension user can get a message through to a busy co-worker right away.
There are two Barge In modes: Monitor Mode (Silent Monitor) and Speech Mode. With Monitor Mode, the caller Barging In can listen to another user’s conversation but cannot participate. With Speech Mode, the caller Barging In can listen and join another user’s conversation.
CAUTION
The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record telephone conversation or other sound activities, whether or not contemporaneous with transmission, may be illegal in certain circumstances under federal or state laws. Legal advice should be sought prior to implementing any practice that monitors or records any telephone conversation. Some federal and state laws require some form of notification to all parties to a telephone conversation, such as using a beep tone or other notification methods or requiring the consent of all parties to the telephone conversation, prior to monitoring or recording the telephone conversation. Some of these laws incorporate strict penalties.
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Direct Inward Dialing (DID) for NEC SL1100.
Version 2.0 or higher software provides to set more flexible schedule of DID Conversion Table as following;
•Direct Inward Dialing (DID) supports day of week scheduling in addition to time of day.
•Dial-In Conversion Table can be set up to 500 tables.
Description
Direct Inward Dialing (DID) lets outside callers directly dial system extensions. DID saves time for callers who know the extension number they wish to reach. To place a DID call, the outside caller dials the local exchange and additional digits to ring the telephone system extension. For example, DID number 926-5400 can directly dial extension 400. The caller does not have to rely on attendant or secretary call screening to complete the call.
Direct Inward Dialing requires DID service from Telco.
In addition to direct dialing of system extensions, DID provides:
•DID Dialed Number Translation
•Flexible DID Service Compatibility
•DID Intercept
•DID Camp-On
There are 20 DID Translation tables that can be divided between 800 entries. DID Dialed Number Translation
DID allows different tables for DID number translation. This gives you more flexibility when buying DID service from Telco. If you cannot buy the exact block of numbers you need (e.g., 301~556), use the translation tables to convert the digits received. For example, a translation table could convert digits 501~756 to extension numbers 301~556.
The SL1100 system has 800 DID Translation Table entries that you can allocate among the 20 DID Translation Tables. One translation is made in each entry. For a simple installation, you can put all 800 entries in the same table. For more flexibility, you can optionally distribute the 800 entries among the 20 tables.
In addition to number conversion, each DID Translation Table entry can have a name assigned to it. When the DID call rings the destination extension, the programmed name displays.
Flexible DID Service Compatibility
With three-digit service, the Telco sends three digits to the system for translation. Be sure to program your system for compatibility with the provided Telco service. For example, if the Telco sends four digits, make sure you set up the translation tables to accept four digits.
DID Camp-On
DID Camp-On sets what happens to DID calls to busy extensions when you have Busy Intercept disabled. With DID Camp-On enabled, a call to a busy extension camps-on for the DID Ring No Answer Time. It then diverts to the programmed DID Intercept extension ring group or Voice Mail. Without DID Camp-On, the caller to the busy extension hears only busy tone.
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Description
The Analog Communications Interface (ACI) feature uses analog ports (with associated relays) for Music on Hold, External Paging, and Back Ground Music (BGM).
External Paging, External MOH and BGM
Each 084M-B1 units have 2 Audio In and 1 Audio Out jack on board. 2 Audio In jacks are used for A BGM (J431: BGM) or External MOH (J421: MOH), and 1 Audio Out jack is for External Paging (J411: PAGE). A system can have 1 BGM or MOH source. The BGM or MOH source is selected in PRG 10-60-01.
When configuring a 3 KSU system, a maximum of 3 External Paging can be used by using Audio Out jack at 084M-B1 unit.
Relay Control
1 KSU has 2 relay ports (J7: RY1/2) on 084M-B1 unit. The System can have a maximum of 6 relay ports.
These relays can be used for External MOH, BGM resource, External Speaker, or Door Phone.
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Description
Use Room Status to set and monitor the status of your guest. Use your phone and DSS Console to set and monitor the status of guest rooms. Room Status helps you maximize room usage by coordinating the cleaning staff and reservation desk. Use simple codes to set room status. And, press the key programmed for Room Status Mode (Function 93) on your console to see the status of all guest rooms at a single glance.
Four Room Status options are available:
• Check-in Options
Check-in options override house cleaning options. Also, changing a room check-in status affects Toll Restriction (When Checked In).
- Checked In
The guest has checked into the room. This option is Room Clean on the Room Status Printout. Normally, only the front desk can use this option.
- Checked Out
The room is clean, checked out and available for a new guest. All house cleaning is complete. This option is Inspection Required on the Room Status Printout. Normally, only the front desk can use this option.
• House Cleaning Options
- Maid Required
The room is vacant, was inspected and needs to be cleaned. The room is not checked out and available for a new guest.
This option is Maid Required on the Room Status Printout.
- Maid in Room
House cleaning is currently working in the room. The room is not checked out and is not available for a new guest.
This option is Maid in Room on the Room Status Printout.
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Automatic Call Distribution (ACD) uniformly distributes calls among agents of a programmed ACD Group. When a call rings into an ACD Group, the system automatically routes the call to the agent that has been idle the longest. Automatic Call Distribution is much more sophisticated and comprehensive than Department Calling and other group services – it can accurately judge the work load at each A agent and distribute calls accordingly. The system allows up to 2 ACD Groups and 16 ACD agents.
The ACD Master Number is the extension number of the whole group. Calls directly ringing or transferred to the ACD Master number enter the group and are routed accordingly. Although the master number can be any valid extension number, you should choose a number that is out of the normal extension range.
Automatic Call Distribution operation is further enhanced by: ACD Call Queuing
When all agents in an ACD Group are unavailable, an incoming call queues and causes the Queue Status Display to occur on the ACD agent's display. The display helps the agent keep track of the traffic load in their group.
The Queue Status Displays shows:
•The number of calls queued for an available agent in the group.
•The trunk that has been waiting the longest, and how long it has been waiting.
For each ACD Group, you can set the following conditions:
•The number of trunks that can wait in queue before the Queue Status Display occurs.
•How often the time in queue portion of the display reoccurs.
ACD Overflow (With Announcements)
ACD offers extensive overflow options for another ACD Group. For example, a caller ringing in when all agents are unavailable can hear an initial announcement (called the 1st Announcement). This announcement can be a general greeting like, “Thank you for calling. All of our agents are currently busy helping other customers. Please stay on the line and we will help you shortly.” If the caller continues to wait, you can have them hear another announcement (called the 2nd Announcement) such as, “Your business is important to us. Your call will be automatically answered by the first available agent. Please stay on the line.” If all the ACD Group agents still are unavailable, the call can automatically overflow to another ACD Group or the Voice Mail. If all agents in the overflow ACD Group are busy, Lookback Routing automatically ensures that the waiting call rings into the first agent in either group that becomes free.
You can assign an ACD Group with any combination of 1st Announcement, 2nd Announcement and overflow methods. You can have, for example, a Technical Service group that plays only the 2nd Announcement to callers and then immediately overflows to Voice Mail. At the same time, you can have a Customer Service group that plays both announcements and does not overflow.
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Structured voice / data network cabling.
Master Communications, Inc is a technology service company providing cabling infrastructure services to New York.
We specialize in structured voice / data network cabling installation, Data Cabling Installation (Cat 5, Cat5e, and Cat 6), Fiber Optic Installation, network design, installation, termination, testing.
Master Communications operates with a total commitment to quality, integrity, and excellence. Our staff has over 15 years of industry experience for some of the largest names in the business.
Calling a Co-Worker
You can dial a co-worker on the Intercom , or use Paging if you don't know where they are.
When you must get through right away, interrupt a call using Barge In .
Certain Intercom calls may ring your phone on function keys as Multiple Directory Numbers .
Visitors at your entrance door can call you on the Intercom using a Door Box.
Outside Calls
You can Answer Outside Calls that ring your phone or flash your line keys. Caller ID allows you to identify the caller before or after you pick up the handset. Night Service may change the way these same calls ring your phone. Set your Line Preference to answer ringing outside calls or Intercom calls first.
To Place Outside Calls, use your line keys or dial codes. You may have to enter Account Codes before your call goes through. Use Dial Number Preview to check your digits before you dial. Once your call goes through, the Call Timer shows you how long you're on the phone. You may be able to use Flash to place another call without losing your line.
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Description
The InMail Upload Download Audio feature allows the upload of mailbox greetings up to 1 MB in size, recorded on a PC or professionally, to any valid subscriber mailbox in the system. It also allows users to listen to, download and/or delete voice mail messages from callers. Access to the InMail compact flash drive is via the HTML User Pro (WebPro).
I The User Admin (UA Mode) can change Routing Mailbox greetings for the following Routing mailbox types: Instruction (Call Routing), Announcement and Group.
Audio Prompt Format
In order for uploaded greetings to properly play on the InMail they must be in the proper format. Audio files not recorded in the proper format may not playback on the InMail. The proper format is:
•Bit Rate: 64 kbps
•Sampling Size: 8 bits
•Channel: 1 (Mono)
•Sampling Rate: 8 kHz
•Audio Format: CCITT μ-law
User Pro Access Options
There are two different User Pro login types available to make changes. To login, open an Internet browser and enter the IP of the SL1100 LAN port in the address line. At default, the IP address.
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Callback NEC SL 1100
Description
When an extension user calls a co-worker that does not answer or is busy, they can leave a Callback request for a return call. The user does not have to repeatedly call the unanswered extension back, hoping to find it idle.
The system processes Callback requests as follows: 1.Caller at extension A leaves a Callback at extension B.
Caller can place or answer additional calls in the meantime.
2.When extension B becomes idle, the system rings extension A. This is the Callback ring. 3.Once caller A answers the Callback ring, the system rings (formerly busy or unanswered) extension B.
If caller A does not answer the Callback ring, the system cancels the Callback.
4.As soon as caller B answers, the system sets up an Intercom call between A and B.
Callback Automatic Answer determines how an extension user answers the Callback ring. When Callback Automatic Answer is enabled, a user answers the Callback ring when they lift the handset. When Callback Automatic Answer is disabled, the user must press the ringing line appearance to answer the Callback ring.
Conditions
•An extension can leave only one Callback request at a time.
•Call Arrival(CAR) Key (virtual extension) keys do not support Call Waiting/Camp-On Programmable Function keys (code 35).
•If an extension user initiates a Callback but does not hang up, their extension Camps-On to the busy extension.
•Function Keys simplify Callback operator.
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Answer Hold/Automatic Hold NEC SL1100
Description
Answer Hold/Automatic Hold allows a Multiline Terminal user to press the flashing line key to answer an incoming ringing call or a Camp-On call. When the Multiline Terminal user is already answering a call, the first call is automatically placed on hold, depending on the user setting in PRG 15-02-06.
•When multiple incoming calls activate the line key LED, the LED continues to flash until all calls are answered.
A Conditions
•Use PRG 15-02-06 (Normal Common, Exclusive Hold, Park Hold) to set the type of Hold key to be used (Default = Normal Common).
•For calls placed in a Park Group, the LED blinks slow (green).
•For calls placed in a Park Group by another user, the LED blinks slow (red).
•The Answer Hold/Automatic Hold Feature is not available for Virtual Extensions.
•The Answer Hold/Automatic Hold Feature does not function for incoming internal calls.
•CO/PBX incoming calls, not assigned to ring or assigned to another ring group, do not activate the Answer Hold feature.
•If the direct trunk appearance key is not assigned, the next incoming call cannot be answered.
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External Paging, External MOH and BGM
Each 084M-B1 units have 2 Audio In and 1 Audio Out jack on board. 2 Audio In jacks are used for A BGM (J431: BGM) or External MOH (J421: MOH), and 1 Audio Out jack is for External Paging (J411: PAGE). A system can have 1 BGM or MOH source. The BGM or MOH source is selected in PRG 10-60-01.
When configuring a 3 KSU system, a maximum of 3 External Paging can be used by using Audio Out jack at 084M-B1 unit.
Relay Control
1 KSU has 2 relay ports (J7: RY1/2) on 084M-B1 unit. The System can have a maximum of 6 relay ports.
These relays can be used for External MOH, BGM resource, External Speaker, or Door Phone control in accordance with PRG 10-61-01 and PRG 10-61-02 setting.For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
INTERCOM STEP CALL Ericsson-LG
Description
When busy tone is received on a dialed Intercom call, the user may place a call to another station by dialing the last digit of the station number. The system replaces the last digit of the previously dialed busy station with the dialed digit and places an Intercom call to the new station number.
Operation iPECS Phone To activate step call, while receiving busy on a dialed Intercom call;
1. Dial a digit other than the last digit of the busy station’s intercom number.
Conditions
1. If the user dials the last digit of the busy station, Camp-On will be activated.
2. After receiving busy tone, if the user takes no action for the Busy Tone timer, 7 seconds, the system will start the Intercom Lockout procedure.
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Call Coverage for VODAVI Technology,
A Call Coverage Ring Timer enables the system administrator to set the amount of delay time before the call coverage feature provides an audible ring indication at the coverage station. The call coverage ring timer is a setting that can be applied on a per station basis.
The Call Coverage Ring Timer setting is variable from 00-99 seconds.
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Description
Off-Premise Call Forwarding reroutes the following types of incoming calls:
•Ringing intercom calls from co-worker’s extensions
• Calls routed from the VRS or Voice Mail 1
Off-Premise Call Forwarding allows an extension user to forward their calls to an off-site location. By enabling Call Forward, Off-Premise, the user can stay in touch by having the system forward their calls while they are away from the office. The forwarding destination can be any telephone number the user enters, such as a mobile phone, home office, and hotel or meeting room. Off-Premise Call Forwarding can route the off-site telephone number over a specific trunk or through a trunk group, Automatic C Route Selection or Trunk Group Routing.
• Direct Inward Lines 1
• DISA and DID calls to the forwarded extension 1
• Transferred calls 1
1 Off-Premise Call Forwarding can reroute an incoming trunk call only if the outgoing trunk has disconnect supervision enabled (refer to the Programming section).
Off-Premise Call Forwarding does not reroute Call Arrival (CAR) Keys, Virtual Extension keys or Ring Group calls (i.e., trunk ringing according to Ring Group assignments made in PRG 22-04 and PRG 22-05).
Conditions
•If a call that forwards Off-Premise goes out on a trunk assigned as TIE or DID, and the called party does not answer before the timer in PRG 34-07-05, the call recalls to the station that performed the transfer.
•Call Forwarding Off-Premise requires loop start trunks with disconnect supervision.
•The trunk access code and the outside telephone number combined cannot exceed 24 digits.
•Call Forwarding an extension in a Department Group prevents that extension from receiving Department Pilot Calls.
•If a Programmable Function key is not defined for Call Forwarding (10 ~ 17), the DND key flashes to indicate that the extension is call forwarded.
•DID calls to an extension with Off-Premise Call Forwarding set do not recall if there is no answer.
•Door Boxes must be programmed for the calls to be transferred Off-Premise.
•The outside number Call Forwarding dials can only be a number normally allowed by the forwarded extension Toll Restriction.
•In systems with a PZ-VM21, callers to an extension forwarded off-premise hear, “Please hold on, your call is being rerouted.” This option can be disabled in PRG 40-10-01 by setting it to disable.
•When a station is in DND and any Call Forwarding Off Premise is set, the call forwards immediately.
•Call Forwarding, Off-Premise is not supported when using Alternate Trunk Group Routing
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Handset Cord
Cord can be installed either way
When installing the handset :
1. Make sure the handset cord is plugged into the handset jack on the telephone base.
2. The line cord routes through the channel on the telephone base.
3. Alternatively the line cord can route through the channel on the telephone legs.
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Cabling Services.
Choosing the right type of cabling for your needs, installing it properly and verifying compliance with required standards is one of the keys to getting the most out of your network and telecommunications investment. Our cabling technicians can quickly and affordably cable your new offices, network multiple locations, or simply add a single network or voice drop to your existing infrastructure. Our organization is experienced in both Local and Wide Area Network and Telecommunications cabling installation and service, and has the expertise to support all of your cabling requirements
System Start Up SL1100
SECTION 1 SYSTEM START UP
1.1 Before Starting Up the System
Before starting up the system, make sure:
• KSU(s) are installed correctly.
• All extensions are cabled correctly.
• All earth ground and PSTN Trunks are cabled correctly.
• All PCBs are configured, equipped, and secured correctly.
• AC power cord is cabled correctly.
• At least one display type MultilineTelephone is connected to the system. (for Programming)
• Pull out the Lithium battery protection sheet, before starting up the system.
Lithium battery protection sheet
Figure 3-1 Lithium Battery Protection Sheet
• If Expansion KSU(s) are installed, turn the power on/off in the order of Expansion 2 KSU, Expansion 1 KSU and then Main KSU.
1.2 Starting Up the System
There are two methods for startup (COLD Start and HOT Start).
Table 3-1 Start Up Method
Start Up Method Description Purpose
COLD Start The factory setting data is loaded. • First time start up
• System Initialization
HOT Start The customer setting data is loaded. • System Reboot
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NEC SL1100 Transferring Calls:
To transfer a call, simply press the function key you want to contact or press the TRANSFER key followed by the extension number of the party to contact. When the other extension answers you can tell them who is calling then simply hang-up to transfer the call.
On a basic telephones and cordless telephones the TRANSFER key is often called the RECALL or R key. The method for transferring calls is identical other than this i.e. R then extension number.
To retrieve the call back to your station, press the flashing green line or Park key (dependent on system programming). On a basic or cordless phone press the RECALL or R key again. Holding Calls:
On a Key handset there is a dedicated HOLD key. To place a call on hold, press this key. The caller will hear music, system service tone or nothing at all (dependent on system programming and hardware installed). To retrieve the call, press the flashing green line or Park key. On a basic or cordless telephones, a call is placed on HOLD by pressing the RECALL or R key once.
Pressing the RECALL or R key again retrieves the call.
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Soft Keys Operation SL1100
“Menu” Soft Key
The following table shows the menu structure of “Menu” Soft Key. You can reach the desired feature using the following operation.
Prev Next Select Exit
200 2-8 TUE 3:03PM Menu Dir VM:00 CL:00
Prev Next Select Back
It is possible to search the desired feature by pressing Cursor the Keys (Up / Down / Right / Left) several times instead of “Prev” or “Next” Soft Keys, or it’s possible to access the desired feature directly by dialing the 2 digit Menu Code after pressing the “Menu” Soft Key.
Item Menu Code Next Operation after pressing the “Select” 10 : Volume Preference 11 : Ring 12 : Off-Hook Ring Press “Down” or “Up” to adjust the selected option. 20 : Display Preference 21 : Contrast 22 : Min Brightness 23 : Max Brightness Press “Down” or “Up” to adjust the selected option. 30 : Feature Preference 31 : Voice Announce 32 : Handsfree Reply 33 : Auto Call Timer 34 : Preview Dial 35 : Illuminated Dialpad 36 : Auto Call Screening 37 : Incoming Page 38 : Ringing Line Preference 39 : Auto Backlit For the selected option, press “On” (enable) or “Off” (disable). 40 : Ring Preference 41 : Intercom 42 : Line Keys Press “<<” or “>>” to select and save option. 50 : Key Assignment 51 : Feature Keys 52 : Primeline Key Press “<<” or “>>” to select and save option. 60 : Call Forwarding 61 : Immediate 62 : Ring No Ans 63 : Busy No Ans 64 : Call Forward AME 65 : Display Message 66 : Follow Me 67 : Both Ring Press “Set” or “Cancel”, enter the destination and select option to save. 70 : Speed Dial 71 : Personal Speed Dial 72 : Company Speed Dial Enter Bin number and Phone number, Name and save. 80 : Name and Language 81 : Extension Name 82 : Display Language For Name, enter the name using Alphanumeric Characters, For Language, press “<<” or “>>” to select and save. 90 : Option Preference 91 : Headset Mode 92 : Headset Voice Announce 93 : System Information 94 : VoIPDB Information 95 : Auto Backlit (Threshold) 96 : IP Address Information For Headset option, press “On” (enable) or “Off” (disable). For System / VoIPDB information (IP Address, MAC Address), press “Select”. For Auto Backlit, select threshold option to save. 00 : Admin 01 : Time 02 : Date 03 : Extension Name 04 : Clear All Call Fwd 05 : System Night Key Mode For Time, Date and Extension Name, enter the Time, Date and Extension Number and Name to save. For Clear All Call Fwd, press “Yes”.
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• Account Code Forced/Verifed/ Unverifed
• Account Code Entry
• Alarm
• Alarm Reports
• Alphanumeric Display
• Analog Communications Interface (ACI)
• Ancillary Device Connection
• Answer Hold/Automatic Hold
• Attendant Call Queuing
• Automatic Release
• Automatic Route Selection (ARS/F-Route)
• Background Music
• Barge-In
• Battery Backup - System Memory
• Battery Backup - System Power
• Built-in Automated Attendant
• Call Arrival (CAR) Keys
• Call Duration Timer
• Call Forwarding
• Call Forwarding with Follow Me
• Call Forwarding, Off-Premise
• Call Forwarding/Do Not Disturb Override
• Call Monitoring
• Call Redirect
• Call Waiting/Camp-On
• Callback
• Caller ID Call Return
• Caller ID
• Caller ID - Flexible Ringing
• Caller ID - Shared Logging
• Central Offce Calls, Answering
• Central Offce Calls, Placing
• Class of Service
• Clock/Calendar Display/Time and Date
• Code Restriction/Toll Restriction
• Code Restriction Override/Toll Restriction Override
• Code Restriction, Dial Block/Toll Restriction, Dial Block
• Conference
• Conference, Remote
• Conference, Voice Call/Privacy Release
• Continued Dialing
• Data Line Security
• Delayed Ringing
• Department Calling
• Department Step Calling
• Dial Pad Confrmation Tone
• Dial Tone Detection
• Dialing Number Preview
• Digital Trunk Clocking
• Direct Inward Dialing (DID)
• Direct Inward Line (DIL)
• Direct Inward System Access (DISA)
• Direct Station Selection (DSS) Console
• Directed Call Pickup
• Directory Dialing
• Distinctive Ringing, Tones and Flash Patterns
• Do Not Disturb (DND)
• Door Box
• Drop Key
• Ecologically Sound Power Saving ModeE911 Compatibility
• Flash
• Flexible System Numbering
• Flexible Timeouts
• Forced Trunk Disconnect
• Group Call Pickup
• Group Listen
• Handset Mute/Handset Cutoff
• Hands-free and Monitor
• Hands-free Answerback/Forced Intercom Ringing
• Headset Operation
• Hold
• Hotel/Motel
• Hotel/Motel - Do Not Disturb
• Hotel/Motel - DSS Console Monitoring
• Hotel/Motel - Message Waiting
• Hotel/Motel - Room Status
• Hotel/Motel - Room Status Printout
• Hotel/Motel - Room-to-Room Call
Restriction
• Hotel/Motel - Single Digit Dialing
• Hotel/Motel - Toll Restriction (When Checked In)
• Hotel/Motel - Wake Up Call
• Hot Key-Pad
• Hotline
• Howler Tone Service
• Illuminated Dial Pad
• InMail
• InMail-Automatic Access to VM by Caller ID
• InMail-Cascade Message Notifcation
• InMail-Email Notifcation
• InMail-Find-Me Follow-Me
• InMail - Language Setting
• InMail Park and Page
• InMail Upload Download Audio
• Intercom
• IP Multiline Station (SIP)
• IP Single Line Telephone (SIP)
• IP Trunk - (SIP) Session Initiation Protocol
• ISDN Compatibility
• Last Number Redial
• Licensing
• Line Preference
• Long Conversation Cutoff
• Loop Keys
• Maintenance
• Meet Me Conference
• Meet Me Paging
• Meet Me Paging Transfer
• Memo Dial
• Message Waiting
• Microphone Cutoff
• Mobile Extension
• Mobile Extension - Callback to Mobile Phone
• Multiple Trunk Types
• Music on Hold
• Name Storing
• Navigation Key
• Night Service
• Off-Hook Signaling
• One-Touch Calling
• Operator
• Paging, External
• Paging, External (VRS)
• Paging, Internal
• Park
• PBX Compatibility/Behind PBX
• PC Programming
• Power Failure Transfer
• Prime Line Selection
• Private Line
• Programmable Function Keys
• Programming from a Multiline Terminal
• Pulse to Tone Conversion
• Redial Function
• Remote (System) Upgrade
• Repeat Redial
• Resident System Program
• Reverse Voice Over
• Ring Groups
• Ring-down Extension (Hotline), Internal/External
• RoHS Compliant
• Room Monitor
• Save Number Dialed
• Secondary Incoming Extension
• Secretary Call (Buzzer)
• Secretary Call Pickup
• Security
• Selectable Display Messaging
• Selectable Ring Tones
• Serial Call
• Single Line Telephones
• Softkeys
• Station Hunt
• Station Message Detail Recording
• Station Name Assignment - User Programmable
• Station Relocation
• T1 Trunking (with ANI/DNIS Compatibility)
• Tandem Ringing
• Tandem Trunking (Unsupervised Conference)
• TAPI Compatibility
• Tone Override
• Traffc Reports
• Transfer
• Trunk Group Routing
• Trunk Groups
• Trunk Queuing/Camp-On
• Unicast/Multicast Paging Mode
• Uniform Call Distribution (UCD)
• User Programming Ability
• Virtual Extensions
• Voice Mail Integration (Analog)
• Voice Mail Message Indication on Line Keys
• Voice Over
• Voice Response System (VRS)
• Voice Response System (VRS) Upload Download Audio
• Voice Response System (VRS) - Call Forwarding - Park and Page
• Volume Controls
• Warning Tone for Long Conversation
Note: Some features may be optional or available at a future date.
Capacities listed are system maximums and may be limited by system configuration.
SL1100
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SECTION 1 GENERAL INFORMATION The table in this chapter shows the Access Codes used in the system. Some codes are set as system defaults. Others have no default, but are programmable.
Table notes include the following:
¥ Installation
Access Codes operate on telephones specified during installation.
¥ All other notes are self explanatory
Function Operation Notes Microphone ON/OFF T© Dial A System Name Confirmation T© Dial C Verify Station Number T© Dial D Confirm Timed Alarm T© Dial EA © T Reset Timed Alarm System T© Dial EH © T Installation Reset Timed Alarm T© Dial EI © T Set Do Not Disturb T© Dial FK © T Set Call Forward - All Calls T© Dial FK © Dial XXX © T XXX = Station number where call is to be forwarded.
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DSX | Features | 59
Broadcast music through the telephone or paging speakers for a more pleasing work environment.
• Using a PGDAD Module audio port as the Background Music source is available in software versions 2.01 and higher.
Description
Background Music (BGM) sends music from a customer-provided music source to speakers in keysets. If an extension user activates it, BGM plays whenever the extension is idle. Incoming calls and Paging announcements temporarily override (turn off) Background Music. Background Music is available from one of six sources: two audio input minijacks, and one of four PGDAD Module audio ports. The source you choose in turn connects to a customer-provided external music source.
• In DSX-40, the audio input minijacks are located on the equipment cabinet.
• In DSX-80/160, the audio input minijacks are located on the CPU PCB.
The external music source you connect to the audio input minijacks is typically a CD player or FM receiver. The source, which you can also use for Music on Hold, must be compatible with the following specifcations:
Music Source Specifcations 10K Ohms Input Impedance +18 dBr (+/- dBr) at 1.0 kHz Relative Input Level
For more on connecting a customer-provided music source, refer to the system’s Hardware Manual.
Note: In accordance with U.S. copyright law, a license may be required from the American Society of Composers, Authors and Publishers (ASCAP) or other similar organizations, if radio, television broadcasts or music other than material not in the public domain are transmitted through the Music on Hold feature of telecommunications systems. NEC Unifed Solutions, Inc. hereby disclaims any liability arising out of the failure to obtain such a license.
Using the 2PGDAD Module as a Background Music Source
You can use a 2PGDAD Module audio port as a Background Music music source, in lieu of using one of the two built-in minijacks.
• See Using the PGDAD Module as a Music Source on page 391 to learn more about using a 2PGDAD Module audio port as a Background Music music source.
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MCI
In today’s economy, the worse things get the lower morale gets and the higher the crime level becomes. Businesses become an easy target for criminals because they know they will be empty during off-hours and may gamble on the fact that some companies still do not invest in proper site surveillance. Those businesses become easy targets with high value office equipment. Sometimes a simple installation of a camera inside and outside the door may aid in discouraging such acts.
MCI offers a total security solution to aid with those issues. We can design, engineer and retrofit a state-of-the-art security system to fit any client’s specifications, needs or budgets. We have single HD IP camera options for a small business, multi-camera CCTV with DVR options.
Please Call: (866) 206-2613
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Off-Hook Ringing NEC Elite
___________________________________________________________________________________
FEATURE DESCRIPTION
Off-Hook Ringing alerts a Multiline Terminal user that an incoming outside call is ringing to that station during another call. Off-Hook Ringing is provided through the built-in speaker of the Multiline Terminal at a lower volume than On-Hook Ringing.
SYSTEM AVAILABILITY
Terminal Type:
All Multiline Terminals
Required Components: None
OPERATING PROCEDURES
To set off-hook ringing volume:
1.Go off-hook with the handset.
2.Dial the Access Code (default: FK). 3.Dial A from the dial pad.
4.Press press U V (M = decrease) or (L = increase) to decrease/increase off-hook ringing volume.
5. Go on-hook.
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NEC 1100
Forced/Verifed/ Unverifed
• Account Code Entry
• Alarm
• Alarm Reports
• Alphanumeric Display
• Analog Communications Interface (ACI)
• Ancillary Device Connection
• Answer Hold/Automatic Hold
• Attendant Call Queuing
• Automatic Release
• Automatic Route Selection (ARS/F-Route)
• Background Music
• Barge-In
• Battery Backup - System Memory
• Battery Backup - System Power
• Built-in Automated Attendant
• Call Arrival (CAR) Keys
• Call Duration Timer
• Call Forwarding
• Call Forwarding with Follow Me
• Call Forwarding, Off-Premise
• Call Forwarding/Do Not Disturb Override
• Call Monitoring
• Call Redirect
• Call Waiting/Camp-On
• Callback
• Caller ID Call Return
• Caller ID
• Caller ID - Flexible Ringing
• Caller ID - Shared Logging
• Central Offce Calls, Answering
• Central Offce Calls, Placing
• Class of Service
• Clock/Calendar Display/Time and Date
• Code Restriction/Toll Restriction
• Code Restriction Override/Toll Restriction Override
• Code Restriction, Dial Block/Toll Restriction, Dial Block
• Conference
• Conference, Remote
• Conference, Voice Call/Privacy Release
• Continued Dialing
• Data Line Security
• Delayed Ringing
• Department Calling
• Department Step Calling
• Dial Pad Confrmation Tone
• Dial Tone Detection
• Dialing Number Preview
• Digital Trunk Clocking
• Direct Inward Dialing (DID)
• Direct Inward Line (DIL)
• Direct Inward System Access (DISA)
• Direct Station Selection (DSS) Console
• Directed Call Pickup
• Directory Dialing
• Distinctive Ringing, Tones and Flash Patterns
• Do Not Disturb (DND)
• Door Box
• Drop Key
• Ecologically Sound Power Saving ModeE911 Compatibility
• Flash
• Flexible System Numbering
• Flexible Timeouts
• Forced Trunk Disconnect
• Group Call Pickup
• Group Listen
• Handset Mute/Handset Cutoff
• Hands-free and Monitor
• Hands-free Answerback/Forced Intercom Ringing
• Headset Operation
• Hold
• Hotel/Motel
• Hotel/Motel - Do Not Disturb
• Hotel/Motel - DSS Console Monitoring
• Hotel/Motel - Message Waiting
• Hotel/Motel - Room Status
• Hotel/Motel - Room Status Printout
• Hotel/Motel - Room-to-Room Call
Restriction
• Hotel/Motel - Single Digit Dialing
• Hotel/Motel - Toll Restriction (When Checked In)
• Hotel/Motel - Wake Up Call
• Hot Key-Pad
• Hotline
• Howler Tone Service
• Illuminated Dial Pad
• InMail
• InMail-Automatic Access to VM by Caller ID
• InMail-Cascade Message Notifcation
• InMail-Email Notifcation
• InMail-Find-Me Follow-Me
• InMail - Language Setting
• InMail Park and Page
• InMail Upload Download Audio
• Intercom
• IP Multiline Station (SIP)
• IP Single Line Telephone (SIP)
• IP Trunk - (SIP) Session Initiation Protocol
• ISDN Compatibility
• Last Number Redial
• Licensing
• Line Preference
• Long Conversation Cutoff
• Loop Keys
• Maintenance
• Meet Me Conference
• Meet Me Paging
• Meet Me Paging Transfer
• Memo Dial
• Message Waiting
• Microphone Cutoff
• Mobile Extension
• Mobile Extension - Callback to Mobile Phone
• Multiple Trunk Types
• Music on Hold
• Name Storing
• Navigation Key
• Night Service
• Off-Hook Signaling
• One-Touch Calling
• Operator
• Paging, External
• Paging, External (VRS)
• Paging, Internal
• Park
• PBX Compatibility/Behind PBX
• PC Programming
• Power Failure Transfer
• Prime Line Selection
• Private Line
• Programmable Function Keys
• Programming from a Multiline Terminal
• Pulse to Tone Conversion
• Redial Function
• Remote (System) Upgrade
• Repeat Redial
• Resident System Program
• Reverse Voice Over
• Ring Groups
• Ring-down Extension (Hotline), Internal/External
• RoHS Compliant
• Room Monitor
• Save Number Dialed
• Secondary Incoming Extension
• Secretary Call (Buzzer)
• Secretary Call Pickup
• Security
• Selectable Display Messaging
• Selectable Ring Tones
• Serial Call
• Single Line Telephones
• Softkeys
• Station Hunt
• Station Message Detail Recording
• Station Name Assignment - User Programmable
• Station Relocation
• T1 Trunking (with ANI/DNIS Compatibility)
• Tandem Ringing
• Tandem Trunking (Unsupervised Conference)
• TAPI Compatibility
• Tone Override
• Traffc Reports
• Transfer
• Trunk Group Routing
• Trunk Groups
• Trunk Queuing/Camp-On
• Unicast/Multicast Paging Mode
• Uniform Call Distribution (UCD)
• User Programming Ability
• Virtual Extensions
• Voice Mail Integration (Analog)
• Voice Mail Message Indication on Line Keys
• Voice Over
• Voice Response System (VRS)
• Voice Response System (VRS) Upload Download Audio
• Voice Response System (VRS) - Call Forwarding - Park and Page
• Volume Controls
• Warning Tone for Long Conversation
Note: Some features may be optional or available at a future date.
Capacities listed are system maximums and may be limited by system configuration.
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NEC SL1100 Cabling Requirements
• Do not run extension cable in parallel with the AC source, telex or computer etc. If the cables are near cable runs to those devices, use shielded cable with grounded shields or install the cable in conduit.
• When cables must be run on the floor, cable protectors must be used.
• Cable runs for Multiline Telephones, DSS Consoles, Single LineTelephones, and Doorphone Boxes must be a dedicated, isolated cable pair.
• Aerial distribution cabling is not allowed.
• Trunk Lines must be installed with lightning protectors.
• Do not use 4-wire cabling for SLT connections.
2.18 Cable Requirements
Table 5-15 Cable Requirements
Device Cable Type Cable Run Length MultilineTelephone 24 AWG (Φ0.5 mm) 300 m (984.3 ft) Multiline IPTelephone CAT5 Straight Cable 100 m (328.1 ft) DSS Console 24 AWG (Φ0.5 mm) 300 m (984.3 ft) Single LineTelephone AnalogTerminals
(20mA) 24 AWG (Φ0.5 mm) 1,125 m (3,691ft)
Doorphone Box 24 AWG (Φ0.5 mm) 150 m (492.1 ft) CPU LAN Port to External Device Ethernet Cross Cable 100 m (328.1 ft) CPU LAN Port to Switching Hub Ethernet Straight Cable 100 m (328.1 ft)
ISDNTerminal 4-wire, 24 AWG (Φ0.5 mm) 100 m (328.1 ft) (P-MP Short -passive)
300 m (984.3 ft) (P-MP Long -passive) 500 m (1,640.4 ft) (P-P)
1228ME-B EXP Ethernet Straight Cable (Attached to
1228ME-B EXP)
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NEC SL1100 For Your Convenience
Programmable Function Keys
Programmable Function Keys can be assigned as “Trunk” Key and/or other Function Keys. You can just press the function key to activate the assigned function without dialing the Service Code.
Function Key
Function Code & Add Data
7 ? ? ?
Speaker
5 1
7 5 2
Speaker
There are 2 levels of Function Keys. (General Keys : assigned by 751, Appearance Keys : assigned by
752)
Appearance Keys have priority. You can overwrite the Appearance Key at the General Key.
If you want to overwrite the General Key at the Appearance Key, you have to erase the Appearance Key by dialing “752 + 000” before General Key assignment.
In the default setting, Programmable Function Key No. 1 to 12 is assigned as “Trunk” Key. If you want to assign Function Keys (General) at the unused Trunk Keys, these unused keys should be erased by dialing “752 + 000”.
Programmable Function Keys can be erased by dialing “752 + 000” or “751 + 00”. Programmable Function Keys can be assigned by Soft Key operation as well.
DSS / One-Touch Keys
Programmable Function Keys can be assigned as DSS (Direct Station Selection) or One-Touch Keys. You can place an Outside / Intercom Call by just pressing this key without dialing the numb
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Feature Name Description Usage
Administrator Security
Code Control See Security Code. Voice Mail
Alternate Next Call
Routing Mailbox See Next Call Routing Mailbox. Voice Mail
Announcement Mailbox Mailbox that allows a recorded greeting to play to callers. Automated Attendant
Announcement Message The message that the System Administrator records for a specific Announce-
ment Mailbox. Automated
Attendant
Answer Table Determines how the Automated Attendant answers outside calls on each trunk, according to the time of the day and day of the week that the call is ringing.
Automated Attendant
Answering Schedule
Override Enables an alternate greeting and alternate dialing options for callers. Automated
Attendant
Auto Attendant Direct to Voice Mail
Auto Attendant Direct to Voice Mail sends Automated Attendant calls directly to Automated an extension user's mailbox. Their phone does not ring for calls from the Auto- mated Attendant.
See Greeting in this glossary.
Attendant
Auto Erase or Save When a mailbox user completely listens to a new message and then exits their
mailbox, InMail either automatically archives or deletes the message. Voice Mail
Auto Time Stamp After a user listens to a message, InMail can optionally announce the time and
date the message was left. Voice Mail
Automated Attendant The Automated Attendant can automatically answer the telephone system incoming calls, play an Instruction Menu message, and provide dialing options to callers.
Automated Attendant
Automated Attendant Transfer
While on a trunk call, an extension user can transfer the trunk call to the Auto- mated Attendant so the caller can use the Automated Attendant dialing
options. Voice Mail
Automatic Access to VM by Caller ID
InMail mailbox can be associated with a specific caller ID (CID) number. When the CID number is presented to the InMail it will automatically log the user into
their mailbox. Voice Mail
Automatic Call Routing
to a Mailbox See Go to a Mailbox in this glossary. Automated
Attendant
Automatic Message
Erase/Save See Auto Erase or Save in this glossary. Voice Mail
Automatic Routing for
Rotary Dial Callers If an Automated Attendant caller does not dial any digits, InMail automatically
routes them to a specified option (such as the operator or a mailbox). Automated
Attendan
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Specify the Trunk Restriction Class as shown below. 1: Unrestricted
2: Non-Restricted-1 3: Non-Restricted-2 4: Semi-Restricted 1 5: Semi-Restricted 2 6: Restricted 1 7: Restricted 2 8: Fully-Restricted
• DIT TRUNK NUMBER
In the case of the DIT (Direct-In Termination) station, specify the trunk number connected.
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EMERGENCY TELEPHONE REPAIRS.
24/7 Emergency Phone Repair provides professional telephone services for residential and commercial clients. We specialize in the repair and installation of all types of telephone systems, T1 service, and networking systems. With over 25 years of experience as a telephone systems operation, 24/7 Emergency Phone Repair has supplied clients with efficient and affordable services.
We want you to get the most out of your communication investment with our advanced installation services. We do everything possible to ensure minimal disruption when we are installing new telephone systems for you. We will meet with you and develop a plan that best suits your needs and your budget. We will explain your new telephone systems and how you can benefit from these improvements.
Contact Us: www.TelephoneMen.com
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CONFERENCE NEC SV8100
1. Establish an intercom or trunk call.
2. Press the Conf Softkey or the Conference key (Service Code 751:07).
3. Dial the extension you want to add.
-OR-
Access an outside call.
Note: To get the outside call, you can either press a Line key or dial a trunk/trunk group access code.
4. When the called party answers, press the Conference key twice.
Note: If you cannot add additional parties to your conference, you have exceeded the system’s Conference limit.
5. Repeat steps 2~4 above to add more parties.
CALL PARK – SYSTEM
To Park a call in a system orbit:
Note: You can Park intercom or trunk calls.
1. Press the Park key (Service Code 752: *04 + orbit). Note: The Park key LED lights.
2. Use Paging to announce the call.
3. Press the Speaker key to hang up.
Note: If not picked up, the call will recall you.
-OR-
1. Press the Transfer key.
2. Dial #6 and the Park orbit (01~64).
Note: If you hear a busy tone, the orbit is busy. Try another orbit.
3. Use Paging to announce the call.
4. Press the Speaker key to hang up.
Note: If not picked up, the call will recall you.
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MICROPHONE CONTROL
1. Press the MIC key.
2. A lit MIC LED indicates that the MIC is on.
SPEAKERPHONE CALLS
1. Press the Speaker key and the Speaker LED lights.
2. Ensure that the MIC LED is lit.
3. Place an internal or outside call.
4. Converse.
5. Press the Speaker key to disconnect the call.
Note: The handset may be used at any time during the conversation. To resume handsfree operation or to monitor a call, press the Speaker key (the Speaker LED lights) and replace the handset.
GROUP LISTEN To initiate Group Listen:
1. Place or answer a call using the handset.
2. Press the Speaker key twice (do not hang up). Note 1: The Speaker LED flashes.
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EMERGENCY TELEPHONE REPAIRS.
24/7 Emergency Phone Repair provides professional telephone services for residential and commercial clients. We specialize in the repair and installation of all types of telephone systems, T1 service, and networking systems. With over 25 years of experience as a telephone systems operation, 24/7 Emergency Phone Repair has supplied clients with efficient and affordable services.
We want you to get the most out of your communication investment with our advanced installation services. We do everything possible to ensure minimal disruption when we are installing new telephone systems for you. We will meet with you and develop a plan that best suits your needs and your budget. We will explain your new telephone systems and how you can benefit from these improvements.
Contact Us: www.TelephoneMen.com
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System Configuration – SV8300
The SV8300 consists of a CHS1U-AU(US) chassis and CHS2U-US chassis depending on the system configuration. The CC-CP00/CC-CP01 blade in the CHS1U-AU(US) chassis can control a maximum of three CHS2U-US Chassis, collectively called a UNIT. The SV8300 can be configured for a maximum of four UNITs.
Figure 2-2 System Configuration Example (IP-Oriented System) shows a system configuration IP-oriented example, Figure 2-3 System Configuration Example (TDM-Oriented System) on page 2-10 shows a TDM-oriented system and Figure 2-4 System Configuration Example (Remote Unit Over IP System) on page 2-10 gives a Remote Unit over IP configuration example.
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BE110267 IP4EU-1228M-B KSU w/o
C IP4EU-1228M-B KSU without AC Cable (for EMEA)
BE110268 IP4EU-1228M-B KSU IP4EU-1228M-B KSU with AC Cable (for EMEA)
BE110274 IP4WW-1228ME-B EXP
w/o C IP4WW-1228ME-B EXP without AC Cable
BE110275 IP4WW-1228ME-B EXP IP4WW-1228ME-B EXP with AC Cable
BE110258 IP4WW-EXIFB-C1 Expansion KSU Interface Unit, 3 jacks (two only are used)
BE110239 IP4WW-Battery Box External Battery Box without Batteries BE110253 IP4WW-080E-B1 8 Digital Extensions Interface BE110254 IP4WW-008E-B1 8 Analog Extensions Interface BE110256 IP4WW-4COIDB-B1 4 Analog Trunks Interface
BE110257 IP4WW-2BRIDB-C1 2 Basic Rate Interface, mounted on 084M-B1/080E- B1/008E-B1 board
BE110255 IP4WW-1PRIU-C1 1 Primary Rate Interface (PRI/E1/T1) BE110247 IP4EU-MEMDB-C1 Memory Expansion on CPU (for EMEA) BE110290 IP4WW-VOIPDB-C1 16-channel VOIP on CPU
BE106339 PZ-VM21 16 Channels for Voice Mail with a Single Channel V.34 Modem
BE110730 IP4WW-CFVRS-C1 Compact Flash for VRS (VRS: 4ch (default))
BE110731 IP4WW-CFVMS-C1 Compact Flash for VRS and InMail ( Approx. 15 hours, VRS: 4ch (default)/InMail: 2ch (default))
BE110732 IP4WW-CFVML-C1 Compact Flash for VRS and InMail ( Approx. 40 hours, VRS: 4ch (default)/InMail: 4ch (default))
BE110269 IP4WW-12TXH-B-TEL
(WH) 2-wire 12-key MultilineTelephone
BE110270 IP4WW-12TXH-B-TEL (BK)
BE110271 IP4WW-24TXH-B-TEL
(WH) 2-wire 24-key MultilineTelephone
BE110272 IP4WW-24TXH-B-TEL (BK)
BE110277 IP4WW-24TIXH-C-TEL
(WH) 24-Keys, Multiline IPTelephone
BE110278 IP4WW-24TIXH-C-TEL (BK)
BE110285 IP4WW-60D DSS-B
CONSOLE (WH) 60-button Direct Station Selection (DSS) CFor AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com