AVAYA Partner
012E module, 2-31
012E module power management, 11-4 1600 DSL Module, 2-24 initial configuration, 2-25 programming connections, 2-25 1600 DSL module
flash memory retention of configuration, 4-5 LAN configuration, 2-30 problems, 11-18 router configuration voice, 2-29 router configuration for data, 2-30 SDSL interface configuration, 2-26 troubleshooting, 11-18
voice gateway configuration, 2-29 2-slot carrier
wall-mounting, 2-5 5-slot carrier, 2-8 wall-mounting, 2-8
A
AA (Automated Attendant) Extensions, 9-8 Abbreviated Ringing, 4-2 Abbreviated Ringing (#305), 4-2 Account Code Entry, 8-2
using, 8-3 account codes, 4-33 Forced Account Code Entry, 4-33 list of entries, 4-34 alarms
clearing a Backup-Failure alarm, 11-4 alerts, 9-1
All Lines Busy Event, 4-3 Allowed List Assignments, 4-20 Allowed List Assignments (#408), 8-4 Allowed Phone Number Lists, 4-18
assigning to an extension, 4-20 Allowed Phone Number Lists (#407), 4-18 Amplified Handset, 9-2 Answering a Call
at your extension, 6-20
identifying a call type by ringing pattern, 6-7, 6-11
ringing at another extension, 8-15, 8-45 answering a call on a single-line telephone, 6-22 answering a call on a system telephone, 6-2
answering calls, A-4 answering machine personal, 9-6 retrieving messages, 9-5, 9-7 system, 9-5
Answering Machines, 9-4–9-7 assigning lines, 3-12 Attendants, Automated, 9-8 Auto Answer Intercom (see Hands-Free Answer on Intercom)
Auto Attendant, 9-8
Auto Attendant Extensions, 4-3 Auto Dial Buttons description, 7-2 programming, 8-5, 8-6 using, 6-13, 8-6 Auto Dial Numbers, 8-5 Auto Dialing, 8-5
using, 8-6 Autodialers, Intercom, 8-5 description, 1-12, 7-3 problems, 11-8 Automated Attendant extensions, 9-8 Automated Attendants (see Auto Attendant) Automatic Backup problems, 11-21 "Backup Failed Check Card, 11-22 Insert Card", 11-21 System Busy, 11-22 Write Prot, 11-21 Automatic Daylight/Standard Times, 3-11, 4-3, 8-7
Automatic Extension Privacy, 3-16, 4-3 Automatic Extension Privacy (#304), 4-3 Automatic Line Selection, 3-14, 3-15, 5-2 Automatic System Answer, 7-4 delay (#110), 7-6 lines (#204), 7-6 Automatic System Answer Button, 7-4
using, 7-5
Automatic System Answer Delay, 7-6 Automatic System Answer Lines, 7-6 Automatic System Answer Mode, 7-7 Automatic System Answer Record/Playback, 7-8 Automatic System Answer/Direct Extension Dial PCFor AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email
MasterTelephone@gmail.com
AVAYA Partner Feature DialCodes
ACCOUNT + account code CODE + ENTRY
BACK- to turn on and off GROUND MUSIC
CALL +
C O VER A GE your ext. + covering ext.
CALL + your ext. + FOLLOW ext. where you want your calls to ring ME
CONFERENCE
DROP The last added outside party is dropped from a conference call.
EXC LU SIVE HOLD
LAST NUMBER REDIAL
MESSAGE To turn on: + ext. LIGHT
ON/OFF To turn off: + ext.
PRIVACY 7 RECALL
SAVE before hanging up NUMBER
REDIAL To redial: 0 4
VOICE COVER
VOICE MAILBOX ACCESS
VOICE MAIL TR A N SFERFor AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
ACCOUNT + account code CODE + ENTRY
BACK- to turn on and off GROUND MUSIC
CALL +
C O VER A GE your ext. + covering ext.
CALL + your ext. + FOLLOW ext. where you want your calls to ring ME
CONFERENCE
DROP The last added outside party is dropped from a conference call.
EXC LU SIVE HOLD
LAST NUMBER REDIAL
MESSAGE To turn on: + ext. LIGHT
ON/OFF To turn off: + ext.
PRIVACY 7 RECALL
SAVE before hanging up NUMBER
REDIAL To redial: 0 4
VOICE COVER
VOICE MAILBOX ACCESS
VOICE MAIL TR A N SFERFor AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
AR-1Automated Receptionist is a digital call screening and messaging system designed to answer calls with an informative greeting then, let callers ring through to talk to someone live, select from other prerecorded messages or hang up.
Programming functions and message recording are ac- cessed locally or remotely using a standard Touch Tone phone. Recordings from tape, CD, PC, etc. can also be locally loaded via the AR-1’s 3.5mm analog audio input. Twelve (12) minutes of total record time and up to 8 dif- ferent messages can be recorded into the unit. The mes- sages consist of one Day greeting, one Night greeting, one Transfer message, four Menu messages and one Goodbye message.
The AR-1has a call screening option which allows callers with the correct code to bypass the greeting message and ring through. The unit has a programmable Touch Tone Distinctive ring through option allowing callers to enter 0,7,8, or 9 to ring the phone port in 4 different Distinctive/Custom ring patterns. The unit has an optional automatic ring through mode allowing calls to automati-
Features
cally ring through after the caller has listened to the entire greeting message. The AR-1 also has a programmable store and forward Caller ID feature where Caller ID is stored and retransmitted to the phones or phone system when a caller rings through.
• 12 Minutes of Flash message memory
• Up to 8 different messages (Day, Night, Transfer, 4 Menu messages and Goodbye)
• Local and Remote programming/message recording using a standard Touch Tone phone
• Optional audio input jack for recording from an exter- nal source (Tape, CD, PC, etc.)
• Programmable 4 digit code to bypass greeting and Ring through
• Programmable Store and Forward Caller ID
• Touch tone distinctive ring through with 4 ring patterns
• Programmable Automatic ring through after greeting
• Call progress detection for automatic hang-up on CPC, busy signal, or time out
• Music On Hold input
• 90V Message Playing signal for visual indication
• Message and MOH volume controls
• Programmable Ring Delay, Maximum Ring Count, Maximum On-Hold Time and Max Messageplayback time
• Surge protection for power and phone lineFor AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
Programming functions and message recording are ac- cessed locally or remotely using a standard Touch Tone phone. Recordings from tape, CD, PC, etc. can also be locally loaded via the AR-1’s 3.5mm analog audio input. Twelve (12) minutes of total record time and up to 8 dif- ferent messages can be recorded into the unit. The mes- sages consist of one Day greeting, one Night greeting, one Transfer message, four Menu messages and one Goodbye message.
The AR-1has a call screening option which allows callers with the correct code to bypass the greeting message and ring through. The unit has a programmable Touch Tone Distinctive ring through option allowing callers to enter 0,7,8, or 9 to ring the phone port in 4 different Distinctive/Custom ring patterns. The unit has an optional automatic ring through mode allowing calls to automati-
Features
cally ring through after the caller has listened to the entire greeting message. The AR-1 also has a programmable store and forward Caller ID feature where Caller ID is stored and retransmitted to the phones or phone system when a caller rings through.
• 12 Minutes of Flash message memory
• Up to 8 different messages (Day, Night, Transfer, 4 Menu messages and Goodbye)
• Local and Remote programming/message recording using a standard Touch Tone phone
• Optional audio input jack for recording from an exter- nal source (Tape, CD, PC, etc.)
• Programmable 4 digit code to bypass greeting and Ring through
• Programmable Store and Forward Caller ID
• Touch tone distinctive ring through with 4 ring patterns
• Programmable Automatic ring through after greeting
• Call progress detection for automatic hang-up on CPC, busy signal, or time out
• Music On Hold input
• 90V Message Playing signal for visual indication
• Message and MOH volume controls
• Programmable Ring Delay, Maximum Ring Count, Maximum On-Hold Time and Max Messageplayback time
• Surge protection for power and phone lineFor AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
Station Equipment DescriptionPart Number
2-Button Telephone - Black 2-Button Telephone - White 22-Button Handsfree Non-Display Telephone - Black 22-Button Handsfree Non-Display Telephone - White 22-Button Handsfree Display Telephone - Black 22-Button Handsfree Display Telephone - White 34-Button Handsfree Display Telephone - Black 34-Button Handsfree Display Telephone - White 34-Button Super Display Telephone - Black 34-Button Super Display Telephone - White 34-Button Aspire IPhone - Black 24-Button DLS Console - Black 24-Button DLS Console - White 110-Button DSS Console - Black 110-Button DSS Console - White NEC H.323 IP Telephone
NEC H.323 IP Telephone AC Adapter Analog Telephones:
DTR-1-1 (BK) Single Line Telephone with redial, flash, mw lamp,
data jack ringer/handset volume control - Black
DTR-1-1 (WH) Single Line Telephone with redial, flash, mw lamp,
data jack ringer/handset volume control - White DTR-1HM-1 (BK). Same as P/N 780020 with 8 programmable
feature/speed dial keys - Black
DTR-1HM-1 (WH). Same as 780021 with 8 programmable feature/
speed dial keys - White
DTH-1-1 (BK) Single line telephone with 4 programmable feature/ speed dial keys, mw lamp, redial, flash & mute keys
0890047 0890048 0890041 0890042 0890043 0890044 0890045 0890046 0890049 0890050 0890065 0890053 0890054 0890051 0890052 780005 780600
780020 780021 780025 780026 780034
Cordless Telephones and Options:
NEC Cordless II Telephone (Uses 1 Aspire digital station port) NEC Cordless II - Charger Unit NEC Cordless II - Belt Clip NEC Cordless II - Cordless II Leather Case NEC Cordless II - Replacement Battery
NEC Cordless Lite II Telephone (Uses 1 Aspire digital station port) NEC Cordless Lite II - Replacement Battery
NEC Cordless Lite II - Wall Mount Unit for Charger NEC Cordless Lite II - Belt Clip NEC Cordless Lite II - Charger Unit
AC for Charger (Cordless II or Cordless Lite II) AC for Base (Cordless II or Cordless Lite II) Headset (Cordless II or Cordless Lite II) Wall Mount Plate for Base
730088 730621 730620 730626 730622
730087 730631 730633 730634 730632
730619 730618 730602
Aspire Wireless Telephone and Options: Base Station Handset with Battery Leather Cover with Clip Charging Cradle Repeater Unit External Antenna with Cable for Repeater AC Adapter Battery Handset Belt Clip Repeater Programming Kit Service Tool Kit Deployment Tool 2.4G Deployment/Diagnostic Kit Special Additional Handset for Diagnostic Kit
780136 780004 780148 780137 780138 780145 780139 780140 780141 780142 780143 780144
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
SL1100 equipment list.
BE110267 IP4EU-1228M-B KSU w/o
C IP4EU-1228M-B KSU without AC Cable (for EMEA)
IP4EU-CPU-B1, IP4WW-084M-B1, Power Supply
BE110268 IP4EU-1228M-B KSU IP4EU-1228M-B KSU with AC Cable (for EMEA) IP4EU-CPU-B1, IP4WW-084M-B1, Power Supply
BE110274 IP4WW-1228ME-B EXP
w/o C IP4WW-1228ME-B EXP without AC Cable
IP4WW-EXIFE-C1, IP4WW-084M-B1, Power Supply
BE110275 IP4WW-1228ME-B EXP IP4WW-1228ME-B EXP with AC Cable IP4WW-EXIFE-C1, IP4WW-084M-B1, Power Supply
BE110258 IP4WW-EXIFB-C1 Expansion KSU Interface Unit, 3 jacks (two only are used)
BE110239 IP4WW-Battery Box External Battery Box without Batteries BE110253 IP4WW-080E-B1 8 Digital Extensions Interface BE110254 IP4WW-008E-B1 8 Analog Extensions Interface BE110256 IP4WW-4COIDB-B1 4 Analog Trunks Interface
BE110257 IP4WW-2BRIDB-C1 2 Basic Rate Interface, mounted on 084M-B1/080E- B1/008E-B1 board
BE110255 IP4WW-1PRIU-C1 1 Primary Rate Interface (PRI/E1/T1) BE110247 IP4EU-MEMDB-C1 Memory Expansion on CPU (for EMEA) BE110290 IP4WW-VOIPDB-C1 16-channel VOIP on CPU
BE106339 PZ-VM21 16 Channels for Voice Mail with a Single Channel V.34 Modem
BE110730 IP4WW-CFVRS-C1 Compact Flash for VRS (VRS: 4ch (default))
BE110731 IP4WW-CFVMS-C1 Compact Flash for VRS and InMail ( Approx. 15 hours, VRS: 4ch (default)/InMail: 2ch (default))
BE110732 IP4WW-CFVML-C1 Compact Flash for VRS and InMail ( Approx. 40 hours, VRS: 4ch (default)/InMail: 4ch (default))
BE110269 IP4WW-12TXH-B-TEL
(WH) 2-wire 12-key MultilineTelephone
BE110270 IP4WW-12TXH-B-TEL (BK)
BE110271 IP4WW-24TXH-B-TEL
(WH) 2-wire 24-key MultilineTelephone
BE110272 IP4WW-24TXH-B-TEL (BK)
BE110277 IP4WW-24TIXH-C-TEL
(WH) 24-Keys, Multiline IPTelephone
BE110278 IP4WW-24TIXH-C-TEL (BK)
BE110285 IP4WW-60D DSS-B
CONSOLE (WH) 60-button Direct Station Selection (DSS) Console
BE110286 IP4WW-60D DSS-B CONSOLE (BK)
BE108045 DP-D-1D Doorphone BE109741 DX4NA Doorphone Doorphone BE109742 HS.D503DOR-A Doorphone
110752 SL-IP-SIPTRK-1 LIC SIP Trunk License (1 port)
BE111175 SL-IP-SIPEXT-1 LIC Standard SIPTerminal License (1 port)
BE110753 SL-IP-ENCRYPTION LIC Encryption License for Multiline IPTelephone (1 license per system)
BE110754 SL-IP-NAPT LIC NAPT License for Multiline IPTelephone (1 license per system)
BE110755 SL-VM-CHANNEL-2 LIC Additional InMail Channel License (2 ports)
BE110733 SL-VM-ADVANCE LIC InMail Advanced Features License (1 license per system)
BE110756 SL-SYS-MOBILE-1 LIC Additional Mobile Extension Port License (1 port) BE110757 SL-SYS-HOTEL LIC Hotel/Motel Feature License (1 license per system)For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
BE110267 IP4EU-1228M-B KSU w/o
C IP4EU-1228M-B KSU without AC Cable (for EMEA)
BE110268 IP4EU-1228M-B KSU IP4EU-1228M-B KSU with AC Cable (for EMEA)
BE110274 IP4WW-1228ME-B EXP
w/o C IP4WW-1228ME-B EXP without AC Cable
BE110275 IP4WW-1228ME-B EXP IP4WW-1228ME-B EXP with AC Cable
BE110258 IP4WW-EXIFB-C1 Expansion KSU Interface Unit, 3 jacks (two only are used)
BE110239 IP4WW-Battery Box External Battery Box without Batteries BE110253 IP4WW-080E-B1 8 Digital Extensions Interface BE110254 IP4WW-008E-B1 8 Analog Extensions Interface BE110256 IP4WW-4COIDB-B1 4 Analog Trunks Interface
BE110257 IP4WW-2BRIDB-C1 2 Basic Rate Interface, mounted on 084M-B1/080E- B1/008E-B1 board
BE110255 IP4WW-1PRIU-C1 1 Primary Rate Interface (PRI/E1/T1) BE110247 IP4EU-MEMDB-C1 Memory Expansion on CPU (for EMEA) BE110290 IP4WW-VOIPDB-C1 16-channel VOIP on CPU
BE106339 PZ-VM21 16 Channels for Voice Mail with a Single Channel V.34 Modem
BE110730 IP4WW-CFVRS-C1 Compact Flash for VRS (VRS: 4ch (default))
BE110731 IP4WW-CFVMS-C1 Compact Flash for VRS and InMail ( Approx. 15 hours, VRS: 4ch (default)/InMail: 2ch (default))
BE110732 IP4WW-CFVML-C1 Compact Flash for VRS and InMail ( Approx. 40 hours, VRS: 4ch (default)/InMail: 4ch (default))
BE110269 IP4WW-12TXH-B-TEL
(WH) 2-wire 12-key MultilineTelephone
BE110270 IP4WW-12TXH-B-TEL (BK)
BE110271 IP4WW-24TXH-B-TEL
(WH) 2-wire 24-key MultilineTelephone
BE110272 IP4WW-24TXH-B-TEL (BK)
BE110277 IP4WW-24TIXH-C-TEL
(WH) 24-Keys, Multiline IPTelephone
BE110278 IP4WW-24TIXH-C-TEL (BK)
BE110285 IP4WW-60D DSS-B
CONSOLE (WH) 60-button Direct Station Selection (DSS) Console
BE110286 IP4WW-60D DSS-B CONSOLE (BK)
BE108045 DP-D-1D Doorphone BE109741 DX4NA Doorphone Doorphone BE109742 HS.D503DOR-A Doorphone
110752 SL-IP-SIPTRK-1 LIC SIP Trunk License (1 port)
BE111175 SL-IP-SIPEXT-1 LIC Standard SIPTerminal License (1 port)
BE110753 SL-IP-ENCRYPTION LIC Encryption License for Multiline IPTelephone (1 license per system)
BE110754 SL-IP-NAPT LIC NAPT License for Multiline IPTelephone (1 license per system)
BE110755 SL-VM-CHANNEL-2 LIC Additional InMail Channel License (2 ports)
BE110733 SL-VM-ADVANCE LIC InMail Advanced Features License (1 license per system)
BE110756 SL-SYS-MOBILE-1 LIC Additional Mobile Extension Port License (1 port) BE110757 SL-SYS-HOTEL LIC Hotel/Motel Feature License (1 license per system)For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
KX-TA624 is a sophisticated and powerful system which fulfills your expectations of an office communications system. Some of the special features are listed below.
s Automatic Callback Busy (Camp-On) informs you when the selected outside (CO) line or the called party becomes idle.
s Call Log, Incoming (— Option) allows you to confirm the incoming outside call information on the display. You can also call back the caller by selecting one of the logged numbers. This feature is available only for the KX-T7030,KX-T7130 and KX-T7135.
s Conference, Unattended allows you to leave a conference and let the other two parties continue a conversation when you are in a conference with two outside parties. You can also return to the conference.
s Data Line Security prohibits various tones,such as a call waiting tone or hold recall tone, from sounding at an extension in the data communication mode. It also blocks overriding by other extensions, such as Executive Busy Override.
s Direct Inward System Access (DISA) allows external callers to call extensions in the system. If an optional card is installed,an outgoing message will greet the caller and give information about how to access an extension.
s Doorphone and Door Opener (— Option) enables a conversation between you and a visitor at the door. You can also unlock the door for a few seconds from your phone.
s Executive Busy Override allows you to enter into an existing conversation at an extension/outside (CO) line.
s Message Waiting allows you to leave a message notice for another extension. The message waiting lamp (MESSAGE indicator) gives visual indication that a message has been received.
s Paralleled Telephone Connection allows you to connect your PT in parallel with a single line telephone. Each telephone can have the same extension number so that you can use either telephone.
s Voice Mail Integration (— Option) has been upgraded to “APT Integration”. In addition to standard services (Custom Service, Automated Attendant Service,Voice Mail Service, Interview Service) for outside callers, proprietary telephone users can take advantage of: x Live Call Screening — you can monitor incoming calls like you would with a
5
telephone answering machine. Take the call or let the caller leave a message. xTwo-Way Recording — you can record conversations into your mailbox or someone
else’s mailbox.
xVoice Mail Transfer — you can easily transfer a caller to a mailbox.
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
s Automatic Callback Busy (Camp-On) informs you when the selected outside (CO) line or the called party becomes idle.
s Call Log, Incoming (— Option) allows you to confirm the incoming outside call information on the display. You can also call back the caller by selecting one of the logged numbers. This feature is available only for the KX-T7030,KX-T7130 and KX-T7135.
s Conference, Unattended allows you to leave a conference and let the other two parties continue a conversation when you are in a conference with two outside parties. You can also return to the conference.
s Data Line Security prohibits various tones,such as a call waiting tone or hold recall tone, from sounding at an extension in the data communication mode. It also blocks overriding by other extensions, such as Executive Busy Override.
s Direct Inward System Access (DISA) allows external callers to call extensions in the system. If an optional card is installed,an outgoing message will greet the caller and give information about how to access an extension.
s Doorphone and Door Opener (— Option) enables a conversation between you and a visitor at the door. You can also unlock the door for a few seconds from your phone.
s Executive Busy Override allows you to enter into an existing conversation at an extension/outside (CO) line.
s Message Waiting allows you to leave a message notice for another extension. The message waiting lamp (MESSAGE indicator) gives visual indication that a message has been received.
s Paralleled Telephone Connection allows you to connect your PT in parallel with a single line telephone. Each telephone can have the same extension number so that you can use either telephone.
s Voice Mail Integration (— Option) has been upgraded to “APT Integration”. In addition to standard services (Custom Service, Automated Attendant Service,Voice Mail Service, Interview Service) for outside callers, proprietary telephone users can take advantage of: x Live Call Screening — you can monitor incoming calls like you would with a
5
telephone answering machine. Take the call or let the caller leave a message. xTwo-Way Recording — you can record conversations into your mailbox or someone
else’s mailbox.
xVoice Mail Transfer — you can easily transfer a caller to a mailbox.
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
Placing Calls Quickly
Directory Dialing
Search 1/90
_ ABC Ltd Search 6/24
NEC CORP
1st Character
you want to search
?
On-Hook Condition
Press several times to search
After searching the desired destination, press “Enter” Key to confirm the telephone number before lifting the handset, if necessary.
You can enter more characters (up to 12) to make desired destination’s search even more specific.
You can also search the desired destination without entering the characters (press Cursor Keys only). To cancel the Directory Dialing operation, press “Clear/Back” Key. Directory Dialing can be activated using Soft Key operation.
Last Number Dialing
Dialed Number 01/10 0312345678
DEC TUE 22 03:29PM
Dialed Number 03/10 0987654321
DEC TUE 22 01:12PM
# 5
LINE 03
Press several times to search
Lnd Save Rls
Redial List
On-Hook Condition
Quick Redial Speaker
Trunk Key
The system retains the last 10 numbers dialed, which can be reviewed and redialed. To cancel the Redial List operation, press “Clear/Back” Key.
Callback by Received Number
Received Call 01/10 03344455566
DEC TUE 22 04:31PM
Received Call 03/10 09988776655
DEC TUE 22 11:38AM
On-Hook Condition
Press several times to search
Caller-ID function is required to use this operation for outside calls. Ask your NEC Authorized Supplier for more details.
To cancel the Callback operation, press “Clear/Back” Key.For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
Directory Dialing
Search 1/90
_ ABC Ltd Search 6/24
NEC CORP
1st Character
you want to search
?
On-Hook Condition
Press several times to search
After searching the desired destination, press “Enter” Key to confirm the telephone number before lifting the handset, if necessary.
You can enter more characters (up to 12) to make desired destination’s search even more specific.
You can also search the desired destination without entering the characters (press Cursor Keys only). To cancel the Directory Dialing operation, press “Clear/Back” Key. Directory Dialing can be activated using Soft Key operation.
Last Number Dialing
Dialed Number 01/10 0312345678
DEC TUE 22 03:29PM
Dialed Number 03/10 0987654321
DEC TUE 22 01:12PM
# 5
LINE 03
Press several times to search
Lnd Save Rls
Redial List
On-Hook Condition
Quick Redial Speaker
Trunk Key
The system retains the last 10 numbers dialed, which can be reviewed and redialed. To cancel the Redial List operation, press “Clear/Back” Key.
Callback by Received Number
Received Call 01/10 03344455566
DEC TUE 22 04:31PM
Received Call 03/10 09988776655
DEC TUE 22 11:38AM
On-Hook Condition
Press several times to search
Caller-ID function is required to use this operation for outside calls. Ask your NEC Authorized Supplier for more details.
To cancel the Callback operation, press “Clear/Back” Key.For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
Soft Key Glossary
Following is an alphabetical index of the InMail soft keys (available for SL1100 Multiline terminals and IP Multiline terminal only). Also see the Operation section of each feature.
Soft Key Feature Definition
AM Message Notification When programming a Message Notification time, press to indicate that the entered time is AM.
Annc Announcement Mailbox
System Administrator Press to access the Announce-
ment Mailbox message options.
ATime Auto Time Stamp Press to select the Auto Time Stamp feature.
Back Answer Schedule Override Announcement Mailbox Auto Attendant Direct to Voice Mail Auto Time Stamp Call Routing Mailbox Erasing All Messages Exiting a Mailbox Greeting Instruction Menu
Listening to Messages Mailbox Name Mailbox Security Code Delete Main Menu Message Forward Message Notification Message Reply Record and Send a Message Security Code
Press to go back to the previous menu level or exit your mailbox.
CallH Auto Attendant Direct to Voice Mail Press to access Call Handling options, Auto Attendant Direct to Voice Mail and Paging.
Cancel Announcement Mailbox
Auto Attendant Direct to Voice Mail Call Routing Mailbox Conversation Record Greeting
Instruction Menu Mailbox Name Message Forward Message Reply Record and Send a Message
Press to erase the current message, name, or greeting.
Cncl
Chnge Message Notification Change the Message Notifica- tion setup.
Code Security Code Press to access the Security Code options.
Cont Message Forward
Message Reply Record and Send a Message Press to begin recording.
Del Announcement Mailbox
Auto Attendant Direct to Voice Mail Call Routing Mailbox Greeting Instruction Menu
Listening to Messages Mailbox Name Message Delete Security Code
Press to delete the currently accessed message, name, greeting, or Security Code.
DList Distribution List
System Administrator Press to access Distribution List
setup.
Done Announcement Mailbox
Auto Attendant Direct to Voice Mail Call Routing Mailbox Conversation Record Greeting
Instruction Menu Mailbox Name Message Forward Message Reply Record and Send a Message
Press to exit the recording mode while recording a message, name, or greeting.
DVM Auto Attendant Direct to Voice Mail Press to enable or disable the Auto Att. Do Not Disturb option.
Greet. System Administrator Press to erase a subscriber's greeting from the System Administrator Mailbox.
Auto Attendant Direct to Voice Mail
Greeting Main Menu Press to access the Mailbox
Auto Attendant Direct to Voice Mail
Greeting options. Greeting Press to select a Greeting.
Gr1 Gr2 Gr3
Instr Call Routing Mailbox
Instruction Menu System Administrator Press to access the Instruction
Menu options.
Lstn Announcement Mailbox
Auto Attendant Direct to Voice Mail Call Routing Mailbox Caller ID with Return Call Greeting Instruction Menu Listening to Messages
Mailbox Name Main Menu Make Call Message Delete Message Forward Message Reply Time and Date Stamp
Press to listen to message, name or greeting.
MBOX Answer Schedule Override
Message Forward Message Reply
Record and Send a Message Select another mailbox.
Msgs Erasing All Messages
System Administrator Press to erase all messages in
the selected Subscriber Mailbox.
Next Message Notification Press to skip to the next option without changing your entry.
Listening to Messages While listening to a message, press to listen to the next message.
Notfy Message Notification Press to access the Message Notification Options Menu.
Num Message Notification Press to program a telephone number as the notification desti- nation.
Off Answer Schedule Override
Auto Time Stamp Message Notification Press to turn the selected
feature off.
OK Message Notification Accept the notification number entered and back up to the previous level.
On Answer Schedule Override
Auto Time Stamp Message Notification Press to turn the selected
feature on.
PM Message Notification When programming a Message Notification time, press to indicate that the entered time is PM.
Pager Message Notification Press to program a pager number as the notification desti- nation.
Paging Park and Page Press to enable or disable the Park and Page option.
Pause Announcement Mailbox
Auto Attendant Direct to Voice Mail Call Routing Mailbox Conversation Record Greeting Instruction Menu
Listening to Messages Mailbox Name Message Forward Message Reply Record and Send a Message
Press to pause while recording a message, name or greeting.
Phone Message Notification Press to select using a tele- phone number as the notification destination.
Rec Announcement Mailbox
Auto Attendant Direct to Voice Mail Call Routing Mailbox Greeting
Instruction Menu Mailbox Name Main Menu Record and Send a Message
Press to record a message, name or greeting.
Rpt Listening to Messages Go back to the beginning of the message.
Resume Announcement Mailbox
Auto Attendant Direct to Voice Mail Call Routing Mailbox Conversation Record Greeting
Instruction Menu Mailbox Name Message Forward Message Reply Record and Send a Message
Press to resume while recording a message, name or greeting.
Return Exiting a Mailbox Press to return to your mailbox.
Subs Erasing All Messages Mailbox Name Mailbox Security Code Delete
Security Code
System Administrator
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
Following is an alphabetical index of the InMail soft keys (available for SL1100 Multiline terminals and IP Multiline terminal only). Also see the Operation section of each feature.
Soft Key Feature Definition
AM Message Notification When programming a Message Notification time, press to indicate that the entered time is AM.
Annc Announcement Mailbox
System Administrator Press to access the Announce-
ment Mailbox message options.
ATime Auto Time Stamp Press to select the Auto Time Stamp feature.
Back Answer Schedule Override Announcement Mailbox Auto Attendant Direct to Voice Mail Auto Time Stamp Call Routing Mailbox Erasing All Messages Exiting a Mailbox Greeting Instruction Menu
Listening to Messages Mailbox Name Mailbox Security Code Delete Main Menu Message Forward Message Notification Message Reply Record and Send a Message Security Code
Press to go back to the previous menu level or exit your mailbox.
CallH Auto Attendant Direct to Voice Mail Press to access Call Handling options, Auto Attendant Direct to Voice Mail and Paging.
Cancel Announcement Mailbox
Auto Attendant Direct to Voice Mail Call Routing Mailbox Conversation Record Greeting
Instruction Menu Mailbox Name Message Forward Message Reply Record and Send a Message
Press to erase the current message, name, or greeting.
Cncl
Chnge Message Notification Change the Message Notifica- tion setup.
Code Security Code Press to access the Security Code options.
Cont Message Forward
Message Reply Record and Send a Message Press to begin recording.
Del Announcement Mailbox
Auto Attendant Direct to Voice Mail Call Routing Mailbox Greeting Instruction Menu
Listening to Messages Mailbox Name Message Delete Security Code
Press to delete the currently accessed message, name, greeting, or Security Code.
DList Distribution List
System Administrator Press to access Distribution List
setup.
Done Announcement Mailbox
Auto Attendant Direct to Voice Mail Call Routing Mailbox Conversation Record Greeting
Instruction Menu Mailbox Name Message Forward Message Reply Record and Send a Message
Press to exit the recording mode while recording a message, name, or greeting.
DVM Auto Attendant Direct to Voice Mail Press to enable or disable the Auto Att. Do Not Disturb option.
Greet. System Administrator Press to erase a subscriber's greeting from the System Administrator Mailbox.
Auto Attendant Direct to Voice Mail
Greeting Main Menu Press to access the Mailbox
Auto Attendant Direct to Voice Mail
Greeting options. Greeting Press to select a Greeting.
Gr1 Gr2 Gr3
Instr Call Routing Mailbox
Instruction Menu System Administrator Press to access the Instruction
Menu options.
Lstn Announcement Mailbox
Auto Attendant Direct to Voice Mail Call Routing Mailbox Caller ID with Return Call Greeting Instruction Menu Listening to Messages
Mailbox Name Main Menu Make Call Message Delete Message Forward Message Reply Time and Date Stamp
Press to listen to message, name or greeting.
MBOX Answer Schedule Override
Message Forward Message Reply
Record and Send a Message Select another mailbox.
Msgs Erasing All Messages
System Administrator Press to erase all messages in
the selected Subscriber Mailbox.
Next Message Notification Press to skip to the next option without changing your entry.
Listening to Messages While listening to a message, press to listen to the next message.
Notfy Message Notification Press to access the Message Notification Options Menu.
Num Message Notification Press to program a telephone number as the notification desti- nation.
Off Answer Schedule Override
Auto Time Stamp Message Notification Press to turn the selected
feature off.
OK Message Notification Accept the notification number entered and back up to the previous level.
On Answer Schedule Override
Auto Time Stamp Message Notification Press to turn the selected
feature on.
PM Message Notification When programming a Message Notification time, press to indicate that the entered time is PM.
Pager Message Notification Press to program a pager number as the notification desti- nation.
Paging Park and Page Press to enable or disable the Park and Page option.
Pause Announcement Mailbox
Auto Attendant Direct to Voice Mail Call Routing Mailbox Conversation Record Greeting Instruction Menu
Listening to Messages Mailbox Name Message Forward Message Reply Record and Send a Message
Press to pause while recording a message, name or greeting.
Phone Message Notification Press to select using a tele- phone number as the notification destination.
Rec Announcement Mailbox
Auto Attendant Direct to Voice Mail Call Routing Mailbox Greeting
Instruction Menu Mailbox Name Main Menu Record and Send a Message
Press to record a message, name or greeting.
Rpt Listening to Messages Go back to the beginning of the message.
Resume Announcement Mailbox
Auto Attendant Direct to Voice Mail Call Routing Mailbox Conversation Record Greeting
Instruction Menu Mailbox Name Message Forward Message Reply Record and Send a Message
Press to resume while recording a message, name or greeting.
Return Exiting a Mailbox Press to return to your mailbox.
Subs Erasing All Messages Mailbox Name Mailbox Security Code Delete
Security Code
System Administrator
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
Attendant
The attendant is the focal point for call processing within the system. The system can have up to four attendants. In addition to the features of a standard keyset, the attendant also has the following unique capabilities (refer to the respective feature for details):
• Attendant Call Queuing (Intercom Queue Key) on page 38
• Incoming Intercom calls from co-workers queue for the attendant. The callers never hear busy tone.
• Barge In (Intrusion) on page 62
• The attendant can break into another extension user’s established call. This option is enabled in the attendant’s Class of Service (COS 1).
• Direct Line Access on page 189
• Direct Line Access lets the attendant user dial a code to access an individual line. This option is enabled in the attendant’s Class of Service (COS 1).
• Forced Line Disconnect on page 280
• In an emergency, the attendant can release (disconnect) another user’s active outside call. This option is enabled in the attendant’s Class of Service (COS 1).
• Line Queuing / Line Callback on page 349
• The attendant can Camp-On (queue) for a busy line. This option is enabled in the attendant’s Class of Service (COS 1).
• Night Service / Night Ring on page 399
• An attendant with a Night key can put the system in the night mode. This option is enabled in the attendant’s Class of Service (COS 1).
• Removing Lines and Extensions from Service on page 478
• The attendant can remove problem lines from service —then return them to service once the problem is corrected. This option is enabled because the attendant has Direct Line Access enabled in their Class of Service (COS 1)
The attendant should use a 34-Button Display or 34-Button Super Display Telephone. In addition, most attendants should fnd a DSS Console helpful when processing calFor AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
The attendant is the focal point for call processing within the system. The system can have up to four attendants. In addition to the features of a standard keyset, the attendant also has the following unique capabilities (refer to the respective feature for details):
• Attendant Call Queuing (Intercom Queue Key) on page 38
• Incoming Intercom calls from co-workers queue for the attendant. The callers never hear busy tone.
• Barge In (Intrusion) on page 62
• The attendant can break into another extension user’s established call. This option is enabled in the attendant’s Class of Service (COS 1).
• Direct Line Access on page 189
• Direct Line Access lets the attendant user dial a code to access an individual line. This option is enabled in the attendant’s Class of Service (COS 1).
• Forced Line Disconnect on page 280
• In an emergency, the attendant can release (disconnect) another user’s active outside call. This option is enabled in the attendant’s Class of Service (COS 1).
• Line Queuing / Line Callback on page 349
• The attendant can Camp-On (queue) for a busy line. This option is enabled in the attendant’s Class of Service (COS 1).
• Night Service / Night Ring on page 399
• An attendant with a Night key can put the system in the night mode. This option is enabled in the attendant’s Class of Service (COS 1).
• Removing Lines and Extensions from Service on page 478
• The attendant can remove problem lines from service —then return them to service once the problem is corrected. This option is enabled because the attendant has Direct Line Access enabled in their Class of Service (COS 1)
The attendant should use a 34-Button Display or 34-Button Super Display Telephone. In addition, most attendants should fnd a DSS Console helpful when processing calFor AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
Caller ID Logging
An extension can store the caller’s name and phone number for easy review and redialing.
• Caller ID Manual Callback Selection is available in software versions 3.01 or higher.
Description
When caller ID is enabled, Caller ID Logging stores a record of the caller’s number and name (if provided by the telco) for each outside call that rings an extension. This allows an extension user to easily review and redial their calls. The system can log records directly to an extension or to one of 8 Caller ID Logging Groups. All the extensions in the same Logging Group share the same Caller ID records. Each extension or Logging Group can store up to 99 Caller ID records. The system stores up to 1800 Caller ID records, allocated among all extensions and Caller ID Logging Groups. All Caller ID records are retained when the system is powered down or reset. If a line rings more than one extension simultaneously, the system logs the call at all ringing extensions.
Programmable Caller ID Callback Routing
You can set up Caller ID Callbacks (return calls) to select either a line or Line Group to redial calls allowed by the extension’s Toll Restriction. Caller ID Callback Routing can also optionally:
• Strip the area code from the number dialed.
• Strip the leading 1 from the number dialed.
• Add a leading 1 to the number dialed.
Soft Key Integration
Unique Caller ID soft keys provide the extension user with the capability to view all of their Caller ID records or just records for unanswered calls. Super Display telephone users can additionally view records of answered calls.
Save Number to Speed Dial
While reviewing a Caller ID record, the extension user can optionally store the number and optional name directly in an Extension Speed Dial number.
New Record for Calls on Hold and Parked Calls
The system creates a new Caller ID record for a call retrieved from Hold at an extension other than the one that initially placed it on Hold. The same is also true for Parked calls.
• A new call rings the system and creates a CID record.
• Extension 301 answers the call and places it on Hold.
• Extension 302 retrieves the call from Hold.
• The system creates another record of the call at extension 302.
New Record for Transferred Call
A transferred call creates a new call record each time it is transferred. For example:
• A new call rings the system and creates a CID record.
• Extension 300 answers the call and transfers it to extension 301.
• The system creates a new (answered) record for the call at extension 301.
• Extension 301 transfers the call to extension 302.
• The system creates another new (answered) record for the call at extension 302.For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
An extension can store the caller’s name and phone number for easy review and redialing.
• Caller ID Manual Callback Selection is available in software versions 3.01 or higher.
Description
When caller ID is enabled, Caller ID Logging stores a record of the caller’s number and name (if provided by the telco) for each outside call that rings an extension. This allows an extension user to easily review and redial their calls. The system can log records directly to an extension or to one of 8 Caller ID Logging Groups. All the extensions in the same Logging Group share the same Caller ID records. Each extension or Logging Group can store up to 99 Caller ID records. The system stores up to 1800 Caller ID records, allocated among all extensions and Caller ID Logging Groups. All Caller ID records are retained when the system is powered down or reset. If a line rings more than one extension simultaneously, the system logs the call at all ringing extensions.
Programmable Caller ID Callback Routing
You can set up Caller ID Callbacks (return calls) to select either a line or Line Group to redial calls allowed by the extension’s Toll Restriction. Caller ID Callback Routing can also optionally:
• Strip the area code from the number dialed.
• Strip the leading 1 from the number dialed.
• Add a leading 1 to the number dialed.
Soft Key Integration
Unique Caller ID soft keys provide the extension user with the capability to view all of their Caller ID records or just records for unanswered calls. Super Display telephone users can additionally view records of answered calls.
Save Number to Speed Dial
While reviewing a Caller ID record, the extension user can optionally store the number and optional name directly in an Extension Speed Dial number.
New Record for Calls on Hold and Parked Calls
The system creates a new Caller ID record for a call retrieved from Hold at an extension other than the one that initially placed it on Hold. The same is also true for Parked calls.
• A new call rings the system and creates a CID record.
• Extension 301 answers the call and places it on Hold.
• Extension 302 retrieves the call from Hold.
• The system creates another record of the call at extension 302.
New Record for Transferred Call
A transferred call creates a new call record each time it is transferred. For example:
• A new call rings the system and creates a CID record.
• Extension 300 answers the call and transfers it to extension 301.
• The system creates a new (answered) record for the call at extension 301.
• Extension 301 transfers the call to extension 302.
• The system creates another new (answered) record for the call at extension 302.For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
No Internal Dial Tone to any Multiline Terminal or SLT
Incorrect or No DC Voltage
Check AC Input Power.
DC Voltages Correct?
Good
Bad
AC Power?
Good
Turn system Off. Disconnect all circuit boards.
Turn system On. Dial tone on Multiline Terminal on 1st ESI(8)-U( )
(MBD-U10 Unit)?
Correct AC Power Problem.
Replace Fuse(s).
Bad PSU Fuses
F1 & F2 ?
Good
No Dial Tone
Replace Corresponding Power Supply.
Yes Problem Solved?
No
Reset ESI(8)-U( ) ETU. If trouble persists, replace B48-U10 KSU.
Dial Tone?
Dial Tone
Rebuild system, one card at a time until problem reappears. Replace defective card.
Dial Tone
Remove all ETUs and retest.
Problem Solved?
Done.
Build system one card at a time, and replace bad ETU(s).
Yes
No Replace KSU.
No Dial Tone
1. If problem not solved, perform First Initialization and test. If trouble persists, go to step 2.
2. Replace B48-U10 KSU and test system using default program.
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
Incorrect or No DC Voltage
Check AC Input Power.
DC Voltages Correct?
Good
Bad
AC Power?
Good
Turn system Off. Disconnect all circuit boards.
Turn system On. Dial tone on Multiline Terminal on 1st ESI(8)-U( )
(MBD-U10 Unit)?
Correct AC Power Problem.
Replace Fuse(s).
Bad PSU Fuses
F1 & F2 ?
Good
No Dial Tone
Replace Corresponding Power Supply.
Yes Problem Solved?
No
Reset ESI(8)-U( ) ETU. If trouble persists, replace B48-U10 KSU.
Dial Tone?
Dial Tone
Rebuild system, one card at a time until problem reappears. Replace defective card.
Dial Tone
Remove all ETUs and retest.
Problem Solved?
Done.
Build system one card at a time, and replace bad ETU(s).
Yes
No Replace KSU.
No Dial Tone
1. If problem not solved, perform First Initialization and test. If trouble persists, go to step 2.
2. Replace B48-U10 KSU and test system using default program.
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
PRI Primary Rate Interface ISDN subscriber interface. PRI has 23 bearer B-channels at 64 Kbps per second and a D-channel at 64 Kbps per second. The bearer B-channels are provided for PCM voice, video conferencing, group 4 facsimile machines, and other similar types of transmissions. The data D-channel used to bring in information about incoming calls and take out information about outgoing calls. PRI can also be used to access slow-speed data networks such as videotex and packet switched networks. PRI has two standards: U Interface for 2-wire T Interface for 4-wire SLIP Serial Line Internet Protocol An Internet protocol is used to run IP over serial lines such as telephone circuits. IP is the Internet Protocol; the most important of all protocols on which the Internet is based. This protocol allows a packet to traverse multiple networks before it reaches its final destination. SMDR Station Message Detail Recording A feature that collects and records information on outgoing calls by station. SPID Service Profile Identifier IDSN service is ordered with certain parameters. The SPID is an 8- to 12-digit number that uniquely identifies the service ordered. The phone company assigns an SPID for every phone number. Each ISDN BRI line usually has two phone numbers. The SPID is a label identifier that points to a particular location on the telephone company central office memory that stores the details of the ISDN services ordered. This number is necessary for the operation of the ISDN phone, fax, or PC software. Without this number, ISDN services cannot be accessed. VoIP Voice over Internet Protocol The ability to carry normal telephone-style voice over an IP-based internet with POTS-like functionality, reliability, and voice quality. The Public Switched Telephone Network (PSTN) connects to the LAN IP network through a VoIP gateway. Digitized speech is transported through IP packets and can include real-time conversation or voice mail. The IP network can be public/private, and voice transport can be telephone-to-telephone, computer-to-telephone.
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
ACD Automatic Call Distribution Provides a cost-effective method for supervising incoming telephone traffic and associated staff activity. AIS Alarm Indication Signal Replaces the normal traffic signal when a maintenance alarm indication is activated. An AIS signal is transmitted downstream to indicate an upstream failure was detected. BNC Bayonet-Neill-Concelman Connector for slim coaxial cables. This is similar to ones used with Ethernet. BPV Bipolar Violation Indicates the presence of two consecutive one bits of the same polarity on a T carrier line. BRI Basic Rate Interface ISDN subscriber interface. BRI has two bearer B-channels at 64 Kbps per second and a D-channel at 16 Kbps per second. The bearer B-channels are provided for PCM voice, video conferencing, group 4 facsimile machines, and other similar types of transmissions. The data D-channel used to bring in information about incoming calls and take out information about outgoing calls. BRI can also be used to access slow-speed data networks such as videotex and packet switched networks. BRI has two standards: U Interface for 2-wire T Interface for 4-wire
CRC Cyclic Redundancy Check CRC is a common method to establish that the data is correctly received in data communications. This process checks the integrity of a block of data. A CRC character is generated at the transmission end. Its value depends on the hexadecimal value of the number of ones in the data block. The transmitting device calculates the value and appends it to the data block. The receiving end makes a similar calculation and compares its results with the added character. If there is a difference, the recipient requests retransmission. DN Directory Number Unique number (phone number) assigned to each telephone or data terminal. ISDN Integrated Services Digital Network An international plan to migrate the public switched network to the universal implementation of standard digital technology. LSA Line Synchronization Alarm Detection A T1 trunk looses frame synchronization. Frame synchronization occurs when a given digital channel (time slot) at the receiving end is aligned with the corresponding channel (time slot) of the transmitting end as it occurs in the received signal. Usually extra bits (frame synchronization bits) are inserted at regular intervals to indicate the beginning of a frame and for use in frame synchronization. LCR Least Cost Routing A feature that automatically chooses the lowest cost phone line to the destination. OOF Out-of-Frame Condition During T1 transmission, an Out-of-Frame error occurs when two or more of four consecutive framing bits are in error. When this condition exists for more than 2.5 seconds a Red alarm is sent by the OOF detecting unit. Equipment that receives this Red alarm responds with a Yellow alarm. OPX Off-Premise Extension A telephone that is located in a different office or building from the mail phone system. The OPX is connected by a dedicated telephone line. This extension has all abilities of the mail phone system.For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
CRC Cyclic Redundancy Check CRC is a common method to establish that the data is correctly received in data communications. This process checks the integrity of a block of data. A CRC character is generated at the transmission end. Its value depends on the hexadecimal value of the number of ones in the data block. The transmitting device calculates the value and appends it to the data block. The receiving end makes a similar calculation and compares its results with the added character. If there is a difference, the recipient requests retransmission. DN Directory Number Unique number (phone number) assigned to each telephone or data terminal. ISDN Integrated Services Digital Network An international plan to migrate the public switched network to the universal implementation of standard digital technology. LSA Line Synchronization Alarm Detection A T1 trunk looses frame synchronization. Frame synchronization occurs when a given digital channel (time slot) at the receiving end is aligned with the corresponding channel (time slot) of the transmitting end as it occurs in the received signal. Usually extra bits (frame synchronization bits) are inserted at regular intervals to indicate the beginning of a frame and for use in frame synchronization. LCR Least Cost Routing A feature that automatically chooses the lowest cost phone line to the destination. OOF Out-of-Frame Condition During T1 transmission, an Out-of-Frame error occurs when two or more of four consecutive framing bits are in error. When this condition exists for more than 2.5 seconds a Red alarm is sent by the OOF detecting unit. Equipment that receives this Red alarm responds with a Yellow alarm. OPX Off-Premise Extension A telephone that is located in a different office or building from the mail phone system. The OPX is connected by a dedicated telephone line. This extension has all abilities of the mail phone system.For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
IP Office system Components
The following are the typical components of an IP Office system based on an IP500v2 control unit.
· IP Office IP500v2 System Unit 199
The control unit holds the main configuration and performs the routing and switching for telephone calls and data traffic. Each control unit includes 4 slots for optional base cards to support trunk and phone extension ports.
· Avaya SD Card 42
This uniquely numbered dongle is used to validate license keys entered into the system's configuration to enable features. A dongle is mandatory for correct system operation even if no licensed features are being used. IP500v2 control units use an Avaya SD card which is slotted into the rear of the control unit. This card also provides embedded voicemail support and storage for system software files.
· IP500 Base Cards 19
The IP500v2 control unit has slots for up to 4 IP500 base cards. These can be used to add ports for analog extensions, digital extensions, voice compression channels and other resources.
· IP500 Digital Station Base Card 212 · IP500 Analog Phone Base Card 209 · IP500 VCM Base Card 216
· IP500 Legacy Card Carrier 214
· IP500 4-Port Expansion Base Card 208 · IP500 TCM8 Base Card 215 · IP500 ETR6 Base Card 213
· IP500 Trunk Daughter Cards 22
Many of the IP500 base cards can be fitted with an IP500 daughter card in order to support various types of trunk connections.
· IP500 Analog Trunk Card 220 · IP500 BRI Trunk Card 221 · IP500 PRI Trunk Card 222
· IP500 Combination Cards 19
These card are pre-paired base and daughter cards. They provide 6 digital station ports, 2 analog phone ports, 10 voice compression channels and either 4 analog trunk ports or 4 BRI channels (2 ports). The trunk daughter card cannot be removed or replaced with another type.
· IP400 Cards 24
The IP500 Legacy Carrier base card can be used to allow IP400 trunk cards and IP400 VCM cards to be added to the IP500 control unit.
VK00nDd15SDvXoxkw9cR9x_jOXr_AWz9 · License Keys 396
Various IP Office features and applications require a license key to be entered into the system's configuration. Each key is a 32- character text string unique to the feature being activated and the serial number of the Feature Key dongle installed in the system.
· IP500 External Expansion Modules 26
Additional ports can be added using a number of IP500 external expansion modules. Support also includes IP400 external
expansion modules . 31
· Systems running in IP Office Essential Edition - PARTNER® Version, IP Office Essential Edition - Norstar Version or IP Office Essential Edition - Quick Version mode support up to 8 external expansion modules so long as the system extensions limit is not exceeded.
· Systems running in IP Office Standard Version mode support 8 external expansion modules or 12 if the control unit is fitted with an IP500 4-Port Expansion Base Card.
· Power Supplies 33
The IP500 control unit has an internal power supply unit. Each external expansion module is supplied with an external power supply unit. Additional power supply units may also be required for IP phones and some phone add-ons.
· Power Cords 34
Depending on the locale, different power cords need to be ordered for each control unit, external expansion module and any phones or devices using external power supply units.
· Cables 36
The IP Office is designed primarily for connection to a structured cabling system using CAT3 UTP cabling. This approach allows telephone and data traffic to share the same wiring infrastructure and simplifies equipment moves.
· Mounting Kits 40
The control unit can be used free-standing, with external expansion modules stacked above it. With optional rack mounting kits, the control unit and external expansion modules can also be rack mounted. Alternatively with an optional wall mounting kit the IP500 control unit can be wall mounted. IP500 external expansion modules can also be wall mounted.
· Surge Protectors and Barrier Boxes 39
Where the installation includes extensions in other buildings additional protective equipment is required. This equipment may also be required in areas where the lightning risk is high.
· Phones 43
IP Office systems support a variety of Avaya digital and IP phones plus analog phones.
· Application DVDs
The IP Office applications can be ordered on a number of DVDs. In addition they can be downloaded from the IP Office section of the Avaya support web site (http://support.avaya.com).
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
The system can operate in either of two modes; PBX or Key. The selected mode affects the system's outgoing call routing
and incoming call routing settings. 20 22
Default Setting
The default setting for the system's Mode is determined by the type of SD card installed in the system.
· IP Office U-Law
A system fitted with this type of card will default to U-Law telephony and Key mode operation. Intended for North American locales. System's running in this mode are referred to as IP Office Basic Edition - Quick Mode systems.
· IP Office A-Law
A system fitted with this type of card will default to A-Law telephony and PBX mode operation. Intended for locales outside North America. System's running in this mode are referred to as IP Office Basic Edition - Quick Mode systems.
· IP Office Partner Mode
A system fitted with this type of card will default to U-Law telephony and Key mode operation. Supported only in North American locales. System's running in this mode are referred to as IP Office Basic Edition - PARTNER Mode systems.
· IP Office Norstar Mode
A system fitted with this type of card will default to A-Law telephony and Key mode operation. Supported only in Middle East and North African locales. System's running in this mode are referred to as IP Office Basic Edition - Norstar Mode systems.
Changing the System Mode
· ! WARNING - Reboot Required
131
Changing this setting requires the system to be rebooted for the change to take effect. Rebooting the
system will end all calls currently in progress.
· In addition, any existing button programming is removed and all buttons are defaulted according to the requirements of the selected mode.
1.Click on System in the menu bar and then click on Switch.
2.Change the currently selected Mode to the required setting; PBX or Key.
· Key
The Number of Lines setting is used to automatically assign line appearance buttons on all extensions with programmable buttons. To make external calls the user should select an available line appearance button. Outbound call routing is determined by which line appearance button the user selects before dialing or by the user's automatic line selection settings.
· PBX
No line appearances are automatically assigned to programmable buttons. The Outside Line setting is used to set the dialing prefix that indicates that the call is an external one for which an available line
67
should be seized. The Alternate Route Selection settings are used to determine which lines are used
for each outgoing call. Line appearance buttons can also still be configured for making and answering
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
IPO digital Station
This card is used to add digital station (DS) extension ports to an IP500 and IP500v2 control unit. It provides 8 RJ45 DS extension ports for use with Avaya digital phones. A further 4 RJ45 ports are provided for trunk connections when an IP500 trunk card is fitted to this card.
· Supports
Provides 8 DS ports for digital stations (except 4100, 4400, 198 30
7400, M and T-Series).
· IP500 Control Unit:
· IP500v2 Control Unit:
· Maximum per Control Unit: 3 per control unit. · IP500 Trunk Card Support: 1.
Port Type Ports Features
Digit Station 1 to 8 Provides DS ports for digital stations (except 4100, 4400, 7400, M and T-Series). 198 30
LEDs
· Green On = Phone detected.
· LED1 is also used for base card status: · Red On = Error
· Red Slow Flash = Initializing.
· Red Flash every 5 seconds = Card okay. · Red Fast Flash = System shutdown.
Optional Trunk
Card Ports 9 to 12 The card can be fitted with one trunk daughter card of any type. The trunk daughter card
then uses ports 9 to 12 on the base card for its trunk connections.
Port LEDs
LED use depends daughter card type fitted.
· LED 9 is also used for daughter card status. · Red On = Error
· Red Slow Flash = Initializing.
· Red Flash every 5 seconds = Card okay. · Red Fast Flash = System shutdown.
Analog Card · Green on = Card fitted.
· Green flashing = Trunk in use. PRI Card · Off = No trunk present.
· Green on = Trunk present.
· Green flashing = Trunk in use.
· Red/Green Fast Flash (port 9) or Green Fast Flash (port 10) =
Alarm indication signal (AIS) from the trunk remote end.
· Red with Green Blink (port 9) or Green Blink (port 10) = Port in loopback mode (set through IP Office System Monitor).
Name Description SAP Code IPO 500 Extn Card Dgtl Sta 8 IP Office 500 Extension Card Digital Station 8 700417330For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
This card is used to add digital station (DS) extension ports to an IP500 and IP500v2 control unit. It provides 8 RJ45 DS extension ports for use with Avaya digital phones. A further 4 RJ45 ports are provided for trunk connections when an IP500 trunk card is fitted to this card.
· Supports
Provides 8 DS ports for digital stations (except 4100, 4400, 198 30
7400, M and T-Series).
· IP500 Control Unit:
· IP500v2 Control Unit:
· Maximum per Control Unit: 3 per control unit. · IP500 Trunk Card Support: 1.
Port Type Ports Features
Digit Station 1 to 8 Provides DS ports for digital stations (except 4100, 4400, 7400, M and T-Series). 198 30
LEDs
· Green On = Phone detected.
· LED1 is also used for base card status: · Red On = Error
· Red Slow Flash = Initializing.
· Red Flash every 5 seconds = Card okay. · Red Fast Flash = System shutdown.
Optional Trunk
Card Ports 9 to 12 The card can be fitted with one trunk daughter card of any type. The trunk daughter card
then uses ports 9 to 12 on the base card for its trunk connections.
Port LEDs
LED use depends daughter card type fitted.
· LED 9 is also used for daughter card status. · Red On = Error
· Red Slow Flash = Initializing.
· Red Flash every 5 seconds = Card okay. · Red Fast Flash = System shutdown.
Analog Card · Green on = Card fitted.
· Green flashing = Trunk in use. PRI Card · Off = No trunk present.
· Green on = Trunk present.
· Green flashing = Trunk in use.
· Red/Green Fast Flash (port 9) or Green Fast Flash (port 10) =
Alarm indication signal (AIS) from the trunk remote end.
· Red with Green Blink (port 9) or Green Blink (port 10) = Port in loopback mode (set through IP Office System Monitor).
Name Description SAP Code IPO 500 Extn Card Dgtl Sta 8 IP Office 500 Extension Card Digital Station 8 700417330For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
ATM card is used to add a combination of ports to an IP500v2 control unit. Not supported by IP500 control units. · Supports
· 6 Digital Station ports.
· 2 Analog Extension ports. · 4 Analog Trunk ports.
· 10 voice compression channels. · IP500 Control Unit:
· IP500v2 Control Unit:
· Maximum per Control Unit: 2 combination cards of any type per IP500v2 control unit.
· IP500 Trunk Card Support: 1. The trunk daughter card is pre- installed and cannot be replaced with another card type.
Port Type Ports Features
Digit Station 1 to 6 Provides DS ports for digital stations (except 4100, 4400, 7400, M and T-Series). 198 30
LEDs
· Green On = Phone detected.
· LED1 is also used for base card status: · Red On = Error
· Red Slow Flash = Initializing.
· Red Flash every 5 seconds = Card okay. · Red Fast Flash = System shutdown.
Analog
Extension 7 to 8 · Supports ICLID modes DTMFA, DTMFC, DTMFD, FSK and UK20.
· REN 2 (1 for external bell device). · Off-Hook current: 25mA · Ring Voltage: 40V.
· Intended for connection to two-wire analog phones, the ports do not include a ringing capacitor. For connection to 4-wire analog phones, connection should be via a master socket with ringing capacitors.
· During power failure extension port 8 is connected to the analog trunk port 12. · No status LEDs are used for analog phone extensions.
Analog Trunk 9 to 12 · DTMF, ICLID, Busy tone detection.
· Over-voltage and lightning protection. · DTMF and LD dialing.
· Adjustable echo cancellation (default 16ms). Selectable to Off, 8, 16, 32, 64 and 128 milliseconds.
LEDs
· Green on = Card fitted.
· Green flashing = Trunk in use.
· LED 9 is also used for daughter card status. · Red On = Error
· Red Slow Flash = Initializing.
· Red Flash every 5 seconds = Card okay. · Red Fast Flash = System shutdown.
Name Description SAP Code IPO IP500v2 COMBINATION
CARD ATM IPO IP500v2 COMBINATION CARD ATM 700476For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
· 6 Digital Station ports.
· 2 Analog Extension ports. · 4 Analog Trunk ports.
· 10 voice compression channels. · IP500 Control Unit:
· IP500v2 Control Unit:
· Maximum per Control Unit: 2 combination cards of any type per IP500v2 control unit.
· IP500 Trunk Card Support: 1. The trunk daughter card is pre- installed and cannot be replaced with another card type.
Port Type Ports Features
Digit Station 1 to 6 Provides DS ports for digital stations (except 4100, 4400, 7400, M and T-Series). 198 30
LEDs
· Green On = Phone detected.
· LED1 is also used for base card status: · Red On = Error
· Red Slow Flash = Initializing.
· Red Flash every 5 seconds = Card okay. · Red Fast Flash = System shutdown.
Analog
Extension 7 to 8 · Supports ICLID modes DTMFA, DTMFC, DTMFD, FSK and UK20.
· REN 2 (1 for external bell device). · Off-Hook current: 25mA · Ring Voltage: 40V.
· Intended for connection to two-wire analog phones, the ports do not include a ringing capacitor. For connection to 4-wire analog phones, connection should be via a master socket with ringing capacitors.
· During power failure extension port 8 is connected to the analog trunk port 12. · No status LEDs are used for analog phone extensions.
Analog Trunk 9 to 12 · DTMF, ICLID, Busy tone detection.
· Over-voltage and lightning protection. · DTMF and LD dialing.
· Adjustable echo cancellation (default 16ms). Selectable to Off, 8, 16, 32, 64 and 128 milliseconds.
LEDs
· Green on = Card fitted.
· Green flashing = Trunk in use.
· LED 9 is also used for daughter card status. · Red On = Error
· Red Slow Flash = Initializing.
· Red Flash every 5 seconds = Card okay. · Red Fast Flash = System shutdown.
Name Description SAP Code IPO IP500v2 COMBINATION
CARD ATM IPO IP500v2 COMBINATION CARD ATM 700476For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
IPO Analog Phone
This card is used to add analog phone ports to an IP500 and IP500v2 control unit. It is available in two variants, providing either 2 or 8 analog extension ports.
· Supports
Provides either 8 or 2 analog phone ports depending on card 197
variant.
· IP500 Control Unit:
· IP500v2 Control Unit:
· Maximum per Control Unit: 4.
· IP500 Trunk Card Support: 1.
Port Type Ports Features Analog
Extension 1 to 8 · Supports ICLID modes DTMFA, DTMFC, DTMFD, FSK and UK20.
· REN 2 (1 for external bell device). · Off-Hook current: 25mA · Ring Voltage: 40V.
· Intended for connection to two-wire analog phones, the ports do not include a ringing capacitor. For connection to 4-wire analog phones, connection should be via a master socket with ringing capacitors.
· If fitted with an analog trunk card, for the Phone 8, during power failure extension port 8 is connected to the analog trunk port 12.
Port LEDs
· No status LEDs are used for analog phone extensions. · LED1 is also used for base card status: · Red On = Error
· Red Slow Flash = Initializing.
· Red Flash every 5 seconds = Card okay. · Red Fast Flash = System shutdown.
Optional Trunk
Card Ports 9 to 12 The card can be fitted with one trunk daughter card of any type. The trunk daughter card
then uses ports 9 to 12 on the base card for its trunk connections.
Port LEDs
LED use depends daughter card type fitted.
· LED 9 is also used for daughter card status. · Red On = Error
· Red Slow Flash = Initializing.
· Red Flash every 5 seconds = Card okay. · Red Fast Flash = System shutdown.
Analog Card · Green on = Card fitted.
· Green flashing = Trunk in use.
PRI Card · Off = No trunk present.
· Green on = Trunk present.
· Green flashing = Trunk in use.
· Red/Green Fast Flash (port 9) or Green Fast Flash (port 10) =
Alarm indication signal (AIS) from the trunk remote end.
· Red with Green Blink (port 9) or Green Blink (port 10) = Port in loopback mode (set through IP Office System Monitor).
Name Description SAP Code
IPO 500 Extn Card Phone 2 IP Office 500 Extension Card Phone 2 700431778 IPO 500 Extn Card Phone 8 IP Office 500 Extension Card Phone 8 700417231
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
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