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Attendant
The attendant is the focal point for call processing within the system. The system can have up to four attendants. In addition to the features of a standard keyset, the attendant also has the following unique capabilities (refer to the respective feature for details):
• Attendant Call Queuing (Intercom Queue Key) on page 38
• Incoming Intercom calls from co-workers queue for the attendant. The callers never hear busy tone.
• Barge In (Intrusion) on page 62
• The attendant can break into another extension user’s established call. This option is enabled in the attendant’s Class of Service (COS 1).
• Direct Line Access on page 189
• Direct Line Access lets the attendant user dial a code to access an individual line. This option is enabled in the attendant’s Class of Service (COS 1).
• Forced Line Disconnect on page 280
• In an emergency, the attendant can release (disconnect) another user’s active outside call. This option is enabled in the attendant’s Class of Service (COS 1).
• Line Queuing / Line Callback on page 349
• The attendant can Camp-On (queue) for a busy line. This option is enabled in the attendant’s Class of Service (COS 1).
• Night Service / Night Ring on page 399
• An attendant with a Night key can put the system in the night mode. This option is enabled in the attendant’s Class of Service (COS 1).
• Removing Lines and Extensions from Service on page 478
• The attendant can remove problem lines from service —then return them to service once the problem is corrected. This option is enabled because the attendant has Direct Line Access enabled in their Class of Service (COS 1)
The attendant should use a 34-Button Display or 34-Button Super Display Telephone. In addition, most attendants should fnd a DSS Console helpful when processing calFor AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com