Agent Log In for NEC IPK II
To log in:
1.Press the ACD LOG IN/LOG OUT key (Service Code 752: *10).
- OR -
Press the Speaker key and dial the Log In service code (Default
*5).
2.Dial the log in code (up to 20 digits).
Note: This step is not required if the ID code is disabled.
AIC Agent Log In
To log in:
1.Press the ACD LOG IN/LOG OUT key (Service Code 752: *10).
- OR -
Press the Speaker key and dial the AIC Log In service code - not assigned at default.
2.Dial the log in code (up to 20 digits).
Note: This step is not required if the ID code is disabled. 3.Dial the Agent Identity Code (AIC) (up to four digits).
Note: The ACD LOG IN/LOG OUT key lights.
Multiple AIC Agent Log In
To log in:
1.Press the ACD LOG IN/LOG OUT key (Service Code 752: *10).
- OR -
Press the Speaker key and dial the AIC Log In service code - not assigned at default.
2.Dial 0 to cancel the log out option.
3.Dial the Agent Identity Code (AIC) (up to four digits).
Note: The ACD LOG IN/LOG OUT key lights. 4.Repeat steps 3 and 4.
Note: This step is not required if only using two AIC log ins.
To log out (for single or multiple agent AIC log ins): Note: All AIC log ins become logged out.
1.Press the ACD LOG IN/LOG OUT key (Service Code 752: *10) + 1 to accept.
2.Press the Speaker key and dial the AIC Log In service code - not assigned at default.
Note: The ACD LOG IN/LOG OUT key goes off.
Rest Mode
To set the manual Rest Mode:
1.From an idle state, press the ACD Rest Mode key (Service Code 752: *13).
Note 1: The ACD Rest Mode key lights. If the Rest Mode key is pressed while the agent is on an active call, the key will flash until the agent hangs up.
Note 2: This operation is not available for the System Supervisor.
To cancel the manual Rest Mode:
1.Press the ACD Rest Mode key (Service Code 752: *13).
Note: The ACD Rest Mode key light goes off.
Queue Status Display
When Logged Into ACD Group:
1.From an idle state, press the Queue Status Display key (Service Code 752: *19).
Note 1: The display indicates the number of calls in queue, the trunk name, and the length of time the call has been waiting.
Note 2: When the Queue Status Display key is pressed, the queue status of the extension’s group is displayed. When the extension is not in an ACD group, the Queue Status of group 1 is displayed instead.
Note 3: When an agent logs in using an AIC code, the Queue Status of the default ACD group is displayed.
2. Press W and V to scroll through the Queue Status Displays of all the ACD Groups.
3.Press the CLEAR key to return the telephone to an idle state.For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
IPOffice Button Programming Functions
· Some functions are unique, ie. if already assigned to a button, assigning the function to another button will automatically clear the setting from the existing button.
· Some functions are only supported on buttons that include LEDs/LCD to indicate status. If programmed onto a button without LEDs/LCD, the function may not work.
· Intercom 1 means the first intercom or call appearance button. Intercom 2 means the second intercom or call appearance button.
Function Description BST/Other LED
Absent Message This function allows the user to set or clear an absent 217
message for display on their phone. When set, the absent message is also displayed on other extensions when they call the user.
F931 F28 Yes
219
Account Code Entry This function allows the user to enter an account code prior
to making a call or during a call. F900 F12 Yes
Active Line Pickup This function allows the user to answer a call on a 221
particular line. It can be used if the call is ringing, held or already answered by another extension.
Intercom 1, 68 –
Auto Dial - Intercom This function allows the user to make a call to another 223
specified extension. The button lamp will also indicate when that other extension is in use.
Intercom 1,
Auto Dial - Other This function allows the user to make a call using a number 225
stored by the button. The number can be an internal number, an external number, an account code or any other number. The button can then be used when a number of that type needs to be dialed.
Intercom 2,
Call Coverage This function allows the user to switch call coverage for 227
their extension on or off. The button settings include the extension number of the extension providing coverage. When on, calls to the user that ring unanswered for the
user's number of coverage rings then also start ringing 189
at the call coverage extensions.
F932 F20 –
Caller ID Log This function allows the user to view the phone system's 235
call log of all caller IDs of calls received by the system. To use the button the user must be one of the three
extensions configured for call ID logging . 137
F812 F23 Yes
Call Forwarding This function allows the user to redirect all their calls to 229
another number. Extensions with Remote Call Forwarding 104 enabled can also forward calls externally by specifying
a personal speed dial as the destination. 131
F4 F11 –
Call Pickup This function allows the user to pickup a call alerting at a 231
specified extension. Separate buttons can be created for each extension for which call pickup is required.
Intercom 1, 6,
Caller ID Inspect This function allows the user to see the caller ID of a call 233
on another line without interrupting the current call to which they are connected.
F811 F17 Yes
Caller ID Name Display This function allows the user to swap the display of caller
ID name and number information on their extension. F933 F16 Yes
237
239
Calling Group This function allows the user to call or page the calling
173
group represented by the button. Intercom 1,
241
Conference Drop This function allows the user to drop a call from a
conference. F934 F06 –
Contact Closure 1 This function allows the user to operate the system's 243
contact closure 1 connection. The user must be a 120
member of the contact closure group . 121
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
DSX-40 4x8x2 Key Telephone System with 2 Door Box Ports and Caller-ID
P/N 1090001
Digital extension ports: Built-in: 8
Fully expanded: 24
Analog line ports: Built-in: 4 Total: 8
Analog extension ports: Built-in: 2
Fully expanded: 18
Expansion slots:
Station expansion slots: 2 Line expansion slots:1
Built-in door box ports: 2
Built-in door box control relays: 2 Audio outputs: 1
Audio inputs: 2
Total Ports: 40 CompactFlash interface: Yes Ethernet port: Yes (auto sensing) USB connector: Yes
DSX-40 is a compact, wall-mountable, more economical member of the DSX family that offers many of the features and options of the larger DSX-80/160 in a smaller, self-contained cabinet. In its off-the-shelf basic configuration, DSX-40 supports 4 CO (outside) lines with Caller ID, 8 DSX digital keyset extensions, and 2 analog (single line) extensions with power failure. Additionally, the basic DSX-40 provides:
• CompactFlash card interface (for IntraMail, software loading, and database backup)
• Conference circuits, DTMF receivers and DTMF generators
•NAND Flash for storing the system database
•Battery for short term (14 day) backup of the internal Real Time Clock and station parameters
•Two audio inputs for Background Music and Music on Hold (1/8” mono minijacks)
•One audio output for External Paging (1/8” mono minijack)
•Ethernet and USB ports for local and remote PC Programming
• RS-232 serial port for Station Message Detail Recording
•2 DSX Analog Door Box ports with associated relays
• Built-in V.32BIS 14.4K BPS modem for remote maintenance
Tips to remember:
1. The CPU also has a reset switch that provides the following three functions:
• System reset (when momentarily pressed).
•System initialization (when held down as power is turned on).
•Software update (when held down for a few seconds while a software update CompactFlash card is installed).
2. DSX-40 provides FSK Message Waiting. It does not provide high voltage Message Waiting.
Even with all the value built into the basic off-the-shelf DSX-40, the system is easily expandableFor AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
P/N 1090001
Digital extension ports: Built-in: 8
Fully expanded: 24
Analog line ports: Built-in: 4 Total: 8
Analog extension ports: Built-in: 2
Fully expanded: 18
Expansion slots:
Station expansion slots: 2 Line expansion slots:1
Built-in door box ports: 2
Built-in door box control relays: 2 Audio outputs: 1
Audio inputs: 2
Total Ports: 40 CompactFlash interface: Yes Ethernet port: Yes (auto sensing) USB connector: Yes
DSX-40 is a compact, wall-mountable, more economical member of the DSX family that offers many of the features and options of the larger DSX-80/160 in a smaller, self-contained cabinet. In its off-the-shelf basic configuration, DSX-40 supports 4 CO (outside) lines with Caller ID, 8 DSX digital keyset extensions, and 2 analog (single line) extensions with power failure. Additionally, the basic DSX-40 provides:
• CompactFlash card interface (for IntraMail, software loading, and database backup)
• Conference circuits, DTMF receivers and DTMF generators
•NAND Flash for storing the system database
•Battery for short term (14 day) backup of the internal Real Time Clock and station parameters
•Two audio inputs for Background Music and Music on Hold (1/8” mono minijacks)
•One audio output for External Paging (1/8” mono minijack)
•Ethernet and USB ports for local and remote PC Programming
• RS-232 serial port for Station Message Detail Recording
•2 DSX Analog Door Box ports with associated relays
• Built-in V.32BIS 14.4K BPS modem for remote maintenance
Tips to remember:
1. The CPU also has a reset switch that provides the following three functions:
• System reset (when momentarily pressed).
•System initialization (when held down as power is turned on).
•Software update (when held down for a few seconds while a software update CompactFlash card is installed).
2. DSX-40 provides FSK Message Waiting. It does not provide high voltage Message Waiting.
Even with all the value built into the basic off-the-shelf DSX-40, the system is easily expandableFor AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
NEC DSX-40 equipment list
22-Button Display Telephone with Speakerphone 1090020 (Black) 1090025 (White)
34-Button Backlit Display Telephone with Speakerphone 1090021 (Black) 1090026 (White)
34-Button Backlit Display Telephone with Full-Duplex Speaker-
phone 1090022 (Black)
34-Button Backlit Super Display Telephone with Half-Duplex
1090027 (White) Speakerphone 1090030 (Black)
1090031 (White)
60-Button DSS Console 1090024 (Black) 1090029 (White)
DTH-1-1 Single Line Telephone 780034
DTR-1-1 Single Line Telephone 780020 (Black) 780021 (White)
DTR-1HM-1 Single Line Telephone 780025 (Black) 780026 (White)
Analog Door Box 922450 2PGDAD Module 0891027
Cordless Lite II Base Unit AC Adaptor 730618 Cordless Lite II Base Unit Wall Mount Bracket730608 Cordless Lite II Handset Charger 730632 Cordless Lite II Handset Charger AC Adaptor 730619 Cordless Lite II Wall Mount Bracket for Handset Charger 730633 Cordless Lite II Handset Battery 730631 Cordless Lite II Belt Clip 730634 Cordless Lite II M175 Headset 750637 Cordless Lite II MX150 Headset 750642 Cordless Lite II EXP 9350 Convertible Headset 730602
e following DESI labels are available for DSX telephone “replacement” applications (pkg 20 with 10 backers)
DSX 22-Button Display Telephone (White) 1093086 DSX 22-Button Display Telephone (Black) 1093085 DSX 34-Button Display Telephone (White) 1093084 DSX 34-Button Display Telephone (Black) 1093083 DSX 34-Button Super Display Telephone (White) 1093082 DSX 34-Button Super Display Telephone (Black) 1093081 DSX 60-Button DSS (White) 1093080 DSX 60-Button DSS (Black) 1093079 The following DESI labels are available for DSX telephone “preprint” applications (pkg 25). 22-Button Display Preprint 1093072 34-Button Display Preprint 1093071 34-Button Super Display Preprint 1093070 60-Button DSS Console Preprint 1093069 DTH-1-1 Telephone Labels
Metallic Silver 780450 DTR-1-1 Telephone Labels
Black 780400 Metallic Green 780401 Metallic Silver 780402 Lime Green 780403 Preprint (blank) 780459 DTR-1HM-1 Telephone Labels
Black 780404 Metallic Green 780405 Metallic Silver 780406 Lime Green 780407 Preprint (blank)
DSX-40
DSX-40 Main Equipment Cabinet 1090001 Additional Common Equipment
Installation Cable 808920 DSX SMDR Adaptor
(requires customer-provided 6-conductor line cord) 1091014
Cards
Description Part Number
DSX-40
8-Port Digital Station Card (Expansion) 1091002 8-Port Analog Station Card (Expansion) 1091003 4-Port Line Card with Built-In Caller ID (Expansion) 1091001
IntraMail
Description Part Number IntraMail 8 Port x 16 Hour 1091013 IntraMail 4 Port x 8 Hour 1091011
Handset and Cord Assembly (black) 1091016 Handset and Cord Assembly (white) 1091038 22 Button Clear Plastic Cover (pkg 5)1091018 34 Button Clear Plastic Cover (pkg 5) 1091019 34 Button Super Display Clear Plastic Cover (pkg 5)1091020 60 Button DSS Clear Plastic Cover (pkg 5) 1091021 RFI Bead Kit 88901
Replacement Battery for CPU EX0254-0040 (Sony CR2032)For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
22-Button Display Telephone with Speakerphone 1090020 (Black) 1090025 (White)
34-Button Backlit Display Telephone with Speakerphone 1090021 (Black) 1090026 (White)
34-Button Backlit Display Telephone with Full-Duplex Speaker-
phone 1090022 (Black)
34-Button Backlit Super Display Telephone with Half-Duplex
1090027 (White) Speakerphone 1090030 (Black)
1090031 (White)
60-Button DSS Console 1090024 (Black) 1090029 (White)
DTH-1-1 Single Line Telephone 780034
DTR-1-1 Single Line Telephone 780020 (Black) 780021 (White)
DTR-1HM-1 Single Line Telephone 780025 (Black) 780026 (White)
Analog Door Box 922450 2PGDAD Module 0891027
Cordless Lite II Base Unit AC Adaptor 730618 Cordless Lite II Base Unit Wall Mount Bracket730608 Cordless Lite II Handset Charger 730632 Cordless Lite II Handset Charger AC Adaptor 730619 Cordless Lite II Wall Mount Bracket for Handset Charger 730633 Cordless Lite II Handset Battery 730631 Cordless Lite II Belt Clip 730634 Cordless Lite II M175 Headset 750637 Cordless Lite II MX150 Headset 750642 Cordless Lite II EXP 9350 Convertible Headset 730602
e following DESI labels are available for DSX telephone “replacement” applications (pkg 20 with 10 backers)
DSX 22-Button Display Telephone (White) 1093086 DSX 22-Button Display Telephone (Black) 1093085 DSX 34-Button Display Telephone (White) 1093084 DSX 34-Button Display Telephone (Black) 1093083 DSX 34-Button Super Display Telephone (White) 1093082 DSX 34-Button Super Display Telephone (Black) 1093081 DSX 60-Button DSS (White) 1093080 DSX 60-Button DSS (Black) 1093079 The following DESI labels are available for DSX telephone “preprint” applications (pkg 25). 22-Button Display Preprint 1093072 34-Button Display Preprint 1093071 34-Button Super Display Preprint 1093070 60-Button DSS Console Preprint 1093069 DTH-1-1 Telephone Labels
Metallic Silver 780450 DTR-1-1 Telephone Labels
Black 780400 Metallic Green 780401 Metallic Silver 780402 Lime Green 780403 Preprint (blank) 780459 DTR-1HM-1 Telephone Labels
Black 780404 Metallic Green 780405 Metallic Silver 780406 Lime Green 780407 Preprint (blank)
DSX-40
DSX-40 Main Equipment Cabinet 1090001 Additional Common Equipment
Installation Cable 808920 DSX SMDR Adaptor
(requires customer-provided 6-conductor line cord) 1091014
Cards
Description Part Number
DSX-40
8-Port Digital Station Card (Expansion) 1091002 8-Port Analog Station Card (Expansion) 1091003 4-Port Line Card with Built-In Caller ID (Expansion) 1091001
IntraMail
Description Part Number IntraMail 8 Port x 16 Hour 1091013 IntraMail 4 Port x 8 Hour 1091011
Handset and Cord Assembly (black) 1091016 Handset and Cord Assembly (white) 1091038 22 Button Clear Plastic Cover (pkg 5)1091018 34 Button Clear Plastic Cover (pkg 5) 1091019 34 Button Super Display Clear Plastic Cover (pkg 5)1091020 60 Button DSS Clear Plastic Cover (pkg 5) 1091021 RFI Bead Kit 88901
Replacement Battery for CPU EX0254-0040 (Sony CR2032)For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
iPECS-LIK, Call Server and Gateway
iPECS-LIK Call Server is at the heart of the iPECS call control platform. This highly reliable purpose-built server controls and maintains communications between end- points and shared network resources. You can select the Call Server to best meet your needs based on the size of the business from 20 to 1,000 users. Modular iPECS Gateways, which easily connect to the call server over any IP network, interface to an array of resources including analog, digital and SIP connections both for trunk and extension side. The simple modular structure yields flexible configurations and installations to meet your business needs now and in the future.
The Call Server makes available an extensive set of telephony features. From basics (Hold, Transfer,
etc.) to more advanced features (Least Cost Routing, Incoming call Distribution, SIP trunking, etc.) you can easily access features and resources, often through a single button on your terminal. iPECS offers an array of terminals so each user has the right communications tool for the job. Select from any of the LIP-8000E series desktop phones, DECT over IP, iPECS Wireless LAN phones, PC and PDA Virtual phones, SLT or standard SIP terminals as appropriate for each user. Even digital phones from your legacy LG-Ericsson system can be employed.
The iPECS-LIK Call Server is a platform for a range of commu ni cat ion appli cat ions designed to improve employee productivity and enhance the customer calling experience. iPE CS at ten den t i mproves
attendant call handling; Unified Messaging speeds handling voice, FAX and e-mail messages; Unified Communication Solution (UCS) combines voice, video and messaging under a single user interface; IP Call Recording (IPCR) monitors and records all type of calls in a singe server. In addition, iPECS Application Integration Message (AIM) as well as Microsoft standard TAPI let both LG-Ericsson and 3rd party applications combine to deliver a seamless overall communication solution for your small to mid-size business.
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
Every PARTNER and MLS system telephone (except the MLS-6 telephone) has a speaker and a microphone, which you can turn on by pressing S. In addition, you can turn just the microphone on and off by pressing!. When the green light next to! is on, the microphone is on. If you prefer to dial and conduct calls without lifting the handset, you can use the speaker and the microphone instead. Use these techniques to make calls with the speaker and the microphone: ■To make a call without lifting the handset, press S to get a dial tone, then dial the number (you hear the call ringing). When the other party answers, you can talk without lifting the handset. ■If you are already on a call, you can switch from the handset to the speaker and microphone by pressing S and hanging up the handset. Conversely, if you are using the speaker and microphone and want to switch to the handset, lift the handset (the speaker and microphone turn off). ■To turn off the microphone when you are using the speaker, press!. This will mute your voice so the other party cannot hear you. Hands-Free Answer on Intercom (HFAI) 6 When you receive a voice-signaled intercom call, your telephone beeps once to indicate that your speaker has been turned on automatically, and you hear the caller’s voice over your telephone’s speaker. If you leave your microphone on all the time, you can start talking when you hear the caller, without lifting the handset. This feature is called Hands-Free Answer on Intercom. Any user in the system can make a voice-signaled call to an idle system telephone by pressing i* and then either dialing an extension number or pressing an Auto Dial button programmed for voice signaling. (You can make a voice-signaled call from either a system telephone or a single-line telephone. However, if you try to make a voice-signaled call to a singleline telephone or an MLC-6 or TransTalk 9000-series telephone, it rings instead.) You cannot make a voice-signaled call to an extension that has the Cell Phone Connect feature active. (The call will not appear at the extension
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
Conference NEC DSX
Using Conference
To set up a Conference:
1. Establish an Intercom or outside call.
2. Press CONF.
a)Your hear Intercom dial tone.
b)Your caller hears Music on Hold (if installed) while they wait for you to set up the Conference.
3. Do one of the following:
a)Dial extension you want to add.
b)Place or answer an outside call.
c)Retrieve a call from Park Orbit.
4. Press CONF to set up the Conference.
a)If you cannot add additional parties to your Conference, you have exceeded the system’s Conference limit.
5. Repeat steps 2-4 to add additional parties to your Conference. You can also do one of the following.
a)To optionally place a Conference on Hold, press HOLD.
b)To reinstate the Conference on Hold, press CONF
6. To exit the Conference, hang up.
a) The remaining parties can continue their conversation uninterrupted.
b)If you were in Conference with two outside lines, this may set up a Tandem Calls / Unsupervised
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
Using Conference
To set up a Conference:
1. Establish an Intercom or outside call.
2. Press CONF.
a)Your hear Intercom dial tone.
b)Your caller hears Music on Hold (if installed) while they wait for you to set up the Conference.
3. Do one of the following:
a)Dial extension you want to add.
b)Place or answer an outside call.
c)Retrieve a call from Park Orbit.
4. Press CONF to set up the Conference.
a)If you cannot add additional parties to your Conference, you have exceeded the system’s Conference limit.
5. Repeat steps 2-4 to add additional parties to your Conference. You can also do one of the following.
a)To optionally place a Conference on Hold, press HOLD.
b)To reinstate the Conference on Hold, press CONF
6. To exit the Conference, hang up.
a) The remaining parties can continue their conversation uninterrupted.
b)If you were in Conference with two outside lines, this may set up a Tandem Calls / Unsupervised
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
AVAYA IP
Many customers would like to have a redundant network to provide uninterrupted voice services. In most cases, with an IP network in place, a second network is built for backup purposes. Figure 1 illustrates a sample customer configuration where a remote site is networked to a central site by an IP Wide Area Network (WAN). The central site has a T1 ISDN PRI facility and the remote site has two analog lines connected to the PSTN network for backup in case the IP network is not available. In these Application Notes, the configuration for redundant is from the IP Office to Avaya Communication Manager only. The Avaya IP Office – Small Office Edition handle calls at the remote site and a pair of Avaya S8710 Media Servers with a G650 Media Gateway handle calls at the central site. [Note that the name IP Office will be used to refer to the IP Office – Small Office Edition throughout this document.] The Least Cost Route feature is configured on Avaya IP Office to use the IP network as the primary route and the PSTN (analog trunk) as the secondary route to the central site
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
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For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
EMERGENCY TELEPHONE REPAIRS.
24/7 Emergency Phone Repair provides professional telephone services for residential and commercial clients. We specialize in the repair and installation of all types of telephone systems, T1 service, and networking systems. With over 25 years of experience as a telephone systems operation, 24/7 Emergency Phone Repair has supplied clients with efficient and affordable services.
We want you to get the most out of your communication investment with our advanced installation services. We do everything possible to ensure minimal disruption when we are installing new telephone systems for you. We will meet with you and develop a plan that best suits your needs and your budget. We will explain your new telephone systems and how you can benefit from these improvements.
Contact Us: www.TelephoneMen.com
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
24/7 Emergency Phone Repair provides professional telephone services for residential and commercial clients. We specialize in the repair and installation of all types of telephone systems, T1 service, and networking systems. With over 25 years of experience as a telephone systems operation, 24/7 Emergency Phone Repair has supplied clients with efficient and affordable services.
We want you to get the most out of your communication investment with our advanced installation services. We do everything possible to ensure minimal disruption when we are installing new telephone systems for you. We will meet with you and develop a plan that best suits your needs and your budget. We will explain your new telephone systems and how you can benefit from these improvements.
Contact Us: www.TelephoneMen.com
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
Master Communications provides technical support, installations and service for leading phone system manufacturers such as AVAYA, Norstar, NEC, Samsung, Comdial, Panasonic and many others. If you are located in New York or NJ we will send our installation technician out and we will fully install and support your phone system.
We provide service and installations throughout the state of New York and NJ area. Our standard charge for installation is $500. This includes up to five hours of work. After the first 5 hours, we charge just $85.00 per man hour.For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email
MasterTelephone@gmail.com
EMERGENCY TELEPHONE REPAIRS.
24/7 Emergency Phone Repair provides professional telephone services for residential and commercial clients. We specialize in the repair and installation of all types of telephone systems, T1 service, and networking systems. With over 25 years of experience as a telephone systems operation, 24/7 Emergency Phone Repair has supplied clients with efficient and affordable services.
We want you to get the most out of your communication investment with our advanced installation services. We do everything possible to ensure minimal disruption when we are installing new telephone systems for you. We will meet with you and develop a plan that best suits your needs and your budget. We will explain your new telephone systems and how you can benefit from these improvements.
Contact Us: www.TelephoneMen.com
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
AVAYA Partner System Speed Dial
Program a list of up to 100 frequently-dialed numbers for the system by using System Speed Dial. After you have programmed the numbers, anyone on the system can dial a System Speed Dial number by pressing f (or # at
intercom dial tone on a single-line telephone) and the three-digit code, from 600 through 699, for that number. You can mark System Speed Dial numbers to override dialing restrictions.
A System Speed Dial number can be up to 28 characters in length and can consist of the digits 0–9, *, #, and the special dialing characters. You assign
Overview 47
the number to one of the codes 600 through 699.
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For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
AVAYA Partner features.
To make or transfer a call to all GROUP extensions in a Calling Group: CALLING 1 Press . 2 Lift the handset. 3 Dial 7 and a group number (1-4)
To page all extensions in a Calling Group, follow steps 1 and 2, then dial
and the group number. Begin speaking after the beep.
USE To answer a call at any extension GROUP in a Pickup Group: PICKUP 1 Press Intercom . 2 Lift the handset. 3 Dial 6 6 , then the group.
To program unused buttons to YOUR access frequently used system PHONE features, extensions and phone
n um b ers:
1 Press Feature 0 0 .
2 Press the appropriate button.
3 Dial the dial-code feature (see next panel for common features and dial-codes), phone number or, for an inside extension, press and dial the extension. 4 To program another button, go back to step 2, or exit by pressing.
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
To make or transfer a call to all GROUP extensions in a Calling Group: CALLING 1 Press . 2 Lift the handset. 3 Dial 7 and a group number (1-4)
To page all extensions in a Calling Group, follow steps 1 and 2, then dial
and the group number. Begin speaking after the beep.
USE To answer a call at any extension GROUP in a Pickup Group: PICKUP 1 Press Intercom . 2 Lift the handset. 3 Dial 6 6 , then the group.
To program unused buttons to YOUR access frequently used system PHONE features, extensions and phone
n um b ers:
1 Press Feature 0 0 .
2 Press the appropriate button.
3 Dial the dial-code feature (see next panel for common features and dial-codes), phone number or, for an inside extension, press and dial the extension. 4 To program another button, go back to step 2, or exit by pressing.
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
AVAYA Partner
Background Music, 8-7
using, 8-8
backing up system programming, 4-4 Backplane, 2-8 Backup automatic problems, 11-21 manual
problems, 11-23
"Backup Failed Check Card", 11-24 "Backup Failed System Busy", 11-24 "Card is Write Protected", 11-23 "Invalid Card", 11-23 "System Busy", 11-23 Backup and Restore, 4-4 Backup Answering Options, 7-2 Backup Problems
automatic, 11-21–11-22 manual, 11-24 Backup Programming Automatic, 4-5–4-6 automatic (#123), 11-21–11-22 Manual, 4-6–4-7 manual (#124), 11-24 Backup Programming—Automatic, 3-10 Backup Programming—Manual, 3-10 Backup/Restore PC Card, 4-5, 4-6 inserting, 4-5 problems with, 11-23 removing, 4-5 Backup-Failure Alarm
clearing, 11-4 Batteries
insertion, 2-11 batteries, 1-11
replacing, 10-1, 11-3 Bed and Breakfast Features outgoing call restriction button (#114), 7-17 wake up service button (#115), 7-20 bridging adapter, 9-4 Busy Extension Indication
(see Light Patterns)
Busy Lamp Fields (BLF) Feature (see Light Pat- terns)
Button Locations for Programming at Extension 10/11 description, 3-6 button programming operator extension, 7-2
IN-2
Buttons
auto dial, 7-2 Auto Dial PBX and Centrex Services, with, 3-18 intercom, 1-4, 6-5 line, 1-4
system phone, 1-4
C
Call Assistant Intercom Autodialer, 1-12, 8-5 Call Coverage, 8-8
identifying "owner" of outside line, 4-48 using
single-line telephone, 8-11 system telephone, 8-10 Call Coverage (#116) Rings, 4-9 Call Coverage Rings, 3-16, 4-9
programming for Release 3.0 or later, 4-9 Call Follow-Me
description, 8-11–8-14, ??–8-30, ??–8-63 light patterns, 6-7 Call Forwarding description, 8-11–8-14, ??–8-30, ??–8-63 light patterns, 6-7 using
single-line telephone, 8-13 system telephone, 8-13 call handling, 6-16
Call ID Logging and Dialing
using, 8-22
Call Intercept Feature, 9-4 Call Log
erasing records, 8-25 Call Park, 8-14 using single-line telephone, 8-15 system telephone, 8-14 Call Pickup, 8-15 using single-line telephone, 8-16 system telephone, 8-16 Call Reports, 9-36 call reports, A-9
specifying calls to be included, 9-41 Call Restriction, Outgoing (#401), 4-25 call rings, no one at other end, 11-27 Call Screening, 9-48 Call Waiting, 3-16 Call Waiting (#316), 4-16 Caller ID, 4-10, 8-18 associating lines with extensions, 4-13 device, 9-2
dialing from the display, 8-25 display problems, 11-8 erasing records, 8-25
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
Background Music, 8-7
using, 8-8
backing up system programming, 4-4 Backplane, 2-8 Backup automatic problems, 11-21 manual
problems, 11-23
"Backup Failed Check Card", 11-24 "Backup Failed System Busy", 11-24 "Card is Write Protected", 11-23 "Invalid Card", 11-23 "System Busy", 11-23 Backup and Restore, 4-4 Backup Answering Options, 7-2 Backup Problems
automatic, 11-21–11-22 manual, 11-24 Backup Programming Automatic, 4-5–4-6 automatic (#123), 11-21–11-22 Manual, 4-6–4-7 manual (#124), 11-24 Backup Programming—Automatic, 3-10 Backup Programming—Manual, 3-10 Backup/Restore PC Card, 4-5, 4-6 inserting, 4-5 problems with, 11-23 removing, 4-5 Backup-Failure Alarm
clearing, 11-4 Batteries
insertion, 2-11 batteries, 1-11
replacing, 10-1, 11-3 Bed and Breakfast Features outgoing call restriction button (#114), 7-17 wake up service button (#115), 7-20 bridging adapter, 9-4 Busy Extension Indication
(see Light Patterns)
Busy Lamp Fields (BLF) Feature (see Light Pat- terns)
Button Locations for Programming at Extension 10/11 description, 3-6 button programming operator extension, 7-2
IN-2
Buttons
auto dial, 7-2 Auto Dial PBX and Centrex Services, with, 3-18 intercom, 1-4, 6-5 line, 1-4
system phone, 1-4
C
Call Assistant Intercom Autodialer, 1-12, 8-5 Call Coverage, 8-8
identifying "owner" of outside line, 4-48 using
single-line telephone, 8-11 system telephone, 8-10 Call Coverage (#116) Rings, 4-9 Call Coverage Rings, 3-16, 4-9
programming for Release 3.0 or later, 4-9 Call Follow-Me
description, 8-11–8-14, ??–8-30, ??–8-63 light patterns, 6-7 Call Forwarding description, 8-11–8-14, ??–8-30, ??–8-63 light patterns, 6-7 using
single-line telephone, 8-13 system telephone, 8-13 call handling, 6-16
Call ID Logging and Dialing
using, 8-22
Call Intercept Feature, 9-4 Call Log
erasing records, 8-25 Call Park, 8-14 using single-line telephone, 8-15 system telephone, 8-14 Call Pickup, 8-15 using single-line telephone, 8-16 system telephone, 8-16 Call Reports, 9-36 call reports, A-9
specifying calls to be included, 9-41 Call Restriction, Outgoing (#401), 4-25 call rings, no one at other end, 11-27 Call Screening, 9-48 Call Waiting, 3-16 Call Waiting (#316), 4-16 Caller ID, 4-10, 8-18 associating lines with extensions, 4-13 device, 9-2
dialing from the display, 8-25 display problems, 11-8 erasing records, 8-25
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
AVAYA Partner
T1 lines
Direct Inward Dialing (DID), 4-27 T1 module configuring, 3-9 description, 2-18 Direct Inward Dialing (DID), 4-27 initial configuration, 2-19, 3-9 telephone cords connecting, 2-17
telephone problems
single-line telephones, 11-9 system telephones, 11-5 display characters, 11-6 display shows low power, 11-7 does not work, 11-6 incorrect display, 11-7 Intercom Autodialer, 11-8 MLC 6 telephone does not ring, 11-9 no Caller ID display, 11-7
no Caller ID information, 11-8 no ringing, 11-5
Priv. instead of Caller ID, 11-8 Record-a-Call not working, 11-9 Telephone Programming
auto dial buttons, 7-1, 8-5
centrally (at extension 10 or 11), 3-8 options, 3-16
telephone programming, 3-3 Telephone Programming, Required programming
required telephone, 5-2 Telephones
touch-tone phone, 6-10 telephones assembling, 2-34 buttons, 6-1 connecting and testing, 2-39 desk-mounting, 2-35
dial tone, single-line, 6-11 dial tones, 6-7 display, 6-2, 6-14 fixed buttons, 6-3 handset, 6-8 installation, 2-34 microphone, 6-8 other problems, 11-11 plastic cover, 2-36 problems
calls answered automatically, 11-14 can’t hear called party, 11-15 dead telephones, 11-29 Recall disconnects call, 11-16 Recall has no effect, 11-15 star codes, 11-15
trouble making outside calls, 11-11
trouble making outside calls from pool buttons,
11-13
ringing patterns, 6-7
ringing patterns, single-line, 6-11 single-line, 1-13, 6-10 limitations, 6-12 speaker, 6-8 testing, 2-39 telephones (see Feature Telephones, Single-Line Telephones, and System Telephones testing lines, 2-17
IN-12
testing telephones, 2-39 timesetting, 3-10
Time, System (#103), 3-11 Tip/Ring Device Requirements, 9-2 tip/ring devices
connecting to system telephones, 9-3 problems, 11-17
call records wrap on SMDR, 11-17 device does not answer, 11-17 device does not dial properly, 11-17 problems with, 9-4 Toll Call Prefix, 4-65 Toll Call Prefix (#402), 4-65 Touch-Tone Enable, 8-71 programming feature on a button, 8-71 programming function in phone number, B-1 using, 8-71 Transfer
calls to fax machines, 9-17 manual, 9-18
number of return rings, 4-67 on a System Telephone, 6-28 returned calls, 4-65 Ring on Transfer, 4-58 to voice mailbox, 8-76 transfer
transferring calls, 6-27 Transfer Button, 6-27 Transfer Return Display Message, 6-27 Transfer Return Extension, 4-66 Transfer Return Extension (#306), 4-66 Transfer Return Programming, 4-65 Transfer Return Rings, 4-67 Transfer Return Rings (#105), 4-67 Transfer Ringing, 6-7, 6-11, 6-27 Transfer, One-touch, 6-29 Transfer, One-touch (see Auto Dial Numbers) Transferring a Call
to another extension, 6-27 to fax machine, 9-17 troubleshooting backup problems automatic, 11-21 manual, 11-23 combination extensions, 11-16 other telephone problems, 11-11 single-line telephones, 11-9 system problems, 11-27 all calls disconnected, 11-28 ASA/DXD missing card message, 11-27 calls on ASA lines disconnected, 11-28 calls on hold disconnected, 11-27 dead telephones, 11-29
modem transmission quality poor, 11-30
no disconnect after held call hangs up, 11-28
troubleshooting, (continued) System Restore, 11-25 system telephones, 11-5 tip/ring devices, 11-17 troubleshooting,system problems.
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
T1 lines
Direct Inward Dialing (DID), 4-27 T1 module configuring, 3-9 description, 2-18 Direct Inward Dialing (DID), 4-27 initial configuration, 2-19, 3-9 telephone cords connecting, 2-17
telephone problems
single-line telephones, 11-9 system telephones, 11-5 display characters, 11-6 display shows low power, 11-7 does not work, 11-6 incorrect display, 11-7 Intercom Autodialer, 11-8 MLC 6 telephone does not ring, 11-9 no Caller ID display, 11-7
no Caller ID information, 11-8 no ringing, 11-5
Priv. instead of Caller ID, 11-8 Record-a-Call not working, 11-9 Telephone Programming
auto dial buttons, 7-1, 8-5
centrally (at extension 10 or 11), 3-8 options, 3-16
telephone programming, 3-3 Telephone Programming, Required programming
required telephone, 5-2 Telephones
touch-tone phone, 6-10 telephones assembling, 2-34 buttons, 6-1 connecting and testing, 2-39 desk-mounting, 2-35
dial tone, single-line, 6-11 dial tones, 6-7 display, 6-2, 6-14 fixed buttons, 6-3 handset, 6-8 installation, 2-34 microphone, 6-8 other problems, 11-11 plastic cover, 2-36 problems
calls answered automatically, 11-14 can’t hear called party, 11-15 dead telephones, 11-29 Recall disconnects call, 11-16 Recall has no effect, 11-15 star codes, 11-15
trouble making outside calls, 11-11
trouble making outside calls from pool buttons,
11-13
ringing patterns, 6-7
ringing patterns, single-line, 6-11 single-line, 1-13, 6-10 limitations, 6-12 speaker, 6-8 testing, 2-39 telephones (see Feature Telephones, Single-Line Telephones, and System Telephones testing lines, 2-17
IN-12
testing telephones, 2-39 timesetting, 3-10
Time, System (#103), 3-11 Tip/Ring Device Requirements, 9-2 tip/ring devices
connecting to system telephones, 9-3 problems, 11-17
call records wrap on SMDR, 11-17 device does not answer, 11-17 device does not dial properly, 11-17 problems with, 9-4 Toll Call Prefix, 4-65 Toll Call Prefix (#402), 4-65 Touch-Tone Enable, 8-71 programming feature on a button, 8-71 programming function in phone number, B-1 using, 8-71 Transfer
calls to fax machines, 9-17 manual, 9-18
number of return rings, 4-67 on a System Telephone, 6-28 returned calls, 4-65 Ring on Transfer, 4-58 to voice mailbox, 8-76 transfer
transferring calls, 6-27 Transfer Button, 6-27 Transfer Return Display Message, 6-27 Transfer Return Extension, 4-66 Transfer Return Extension (#306), 4-66 Transfer Return Programming, 4-65 Transfer Return Rings, 4-67 Transfer Return Rings (#105), 4-67 Transfer Ringing, 6-7, 6-11, 6-27 Transfer, One-touch, 6-29 Transfer, One-touch (see Auto Dial Numbers) Transferring a Call
to another extension, 6-27 to fax machine, 9-17 troubleshooting backup problems automatic, 11-21 manual, 11-23 combination extensions, 11-16 other telephone problems, 11-11 single-line telephones, 11-9 system problems, 11-27 all calls disconnected, 11-28 ASA/DXD missing card message, 11-27 calls on ASA lines disconnected, 11-28 calls on hold disconnected, 11-27 dead telephones, 11-29
modem transmission quality poor, 11-30
no disconnect after held call hangs up, 11-28
troubleshooting, (continued) System Restore, 11-25 system telephones, 11-5 tip/ring devices, 11-17 troubleshooting,system problems.
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
AVAYA Partner station features.
Extension Name Display
You can assign a name to an extension: up to 20 characters long on PARTNER telephones or up to 12 characters long on MLS telephones. Then, when that extension is used to make an intercom, group, or transferred call, the name appears on the system display telephone receiving the call. Similarly, users receiving a transfer return call see the name of the person assigned to the extension that did not answer the transferred call. The following table shows the valid character entries for Extension Name
Line Ringing
This feature determines how each outside line or pool assigned to an extension rings. You can specify Immediate Ring, Delayed Ring (telephone rings after a 20-second delay), or No Ring.
Delayed Ring is useful for backup coverage on shared lines or pools, such as for secretaries who cover each other’s lines. No Ring is useful for all extensions except 10 when an operator answers all calls, or for telephones with no regular users, such as those in conference rooms.For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
Extension Name Display
You can assign a name to an extension: up to 20 characters long on PARTNER telephones or up to 12 characters long on MLS telephones. Then, when that extension is used to make an intercom, group, or transferred call, the name appears on the system display telephone receiving the call. Similarly, users receiving a transfer return call see the name of the person assigned to the extension that did not answer the transferred call. The following table shows the valid character entries for Extension Name
Line Ringing
This feature determines how each outside line or pool assigned to an extension rings. You can specify Immediate Ring, Delayed Ring (telephone rings after a 20-second delay), or No Ring.
Delayed Ring is useful for backup coverage on shared lines or pools, such as for secretaries who cover each other’s lines. No Ring is useful for all extensions except 10 when an operator answers all calls, or for telephones with no regular users, such as those in conference rooms.For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
AVAYA Partner Your Release Number
The software version you have installed on your processor partly determines what your system can do. Before you call the Helpline, identify your software version or release:
From a system phone with an LED display, press f 5 9.
A display similar to the following appears for 15 seconds (your release number follows the R., the country code follows the C0).
Clearing a Backup-Failure Alarm
Quick Reference Guide
If you use Backup Programming—Automatic (#123) or system initiated backups, and the automatic backup fails, a Backup-Failure Alarm message appears (instead of the default day/date/time message) on the top line of the telephone display at idle extensions 10 and 11.
After correcting the problem that caused the failure, clear the Backup-Failure Alarm by following these steps:
1 Press f00ss#123. 2 Press 4 to choose Option 4, “Backup Alarm Cleared.” 3 Exit programming mode.
• You cannot use D or d in this procedure to choose Option 4.
• Using Option 4 to clear a Backup-Failure Alarm does not change the setting for Backup Programming—Automatic (#123). It remains either Active or Not Active.For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
The software version you have installed on your processor partly determines what your system can do. Before you call the Helpline, identify your software version or release:
From a system phone with an LED display, press f 5 9.
A display similar to the following appears for 15 seconds (your release number follows the R., the country code follows the C0).
Clearing a Backup-Failure Alarm
Quick Reference Guide
If you use Backup Programming—Automatic (#123) or system initiated backups, and the automatic backup fails, a Backup-Failure Alarm message appears (instead of the default day/date/time message) on the top line of the telephone display at idle extensions 10 and 11.
After correcting the problem that caused the failure, clear the Backup-Failure Alarm by following these steps:
1 Press f00ss#123. 2 Press 4 to choose Option 4, “Backup Alarm Cleared.” 3 Exit programming mode.
• You cannot use D or d in this procedure to choose Option 4.
• Using Option 4 to clear a Backup-Failure Alarm does not change the setting for Backup Programming—Automatic (#123). It remains either Active or Not Active.For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
AVAYA Partner Backup Programming—Automatic (#123)
Use this feature to set up the automatic backup of all programming (except the system date, and time). When Backup Programming—Automatic is set to Active Internal or Active PC Card, the information is backed up at 2:00 a.m. on the next day to either the internal memory of the processor module or a Backup/Restore PC Card. From that point onward, the information is backed up at 2:00 a.m. on the first day of each month to either the internal memory of the processor module or a Backup/Restore PC Card. Active Internal scheduled backups and system initiated backups are stored in the same file.
If Backup Programming—Automatic is Active Internal or Active PC Card and an automatic backup fails, a Backup-Failure Alarm message appears (instead of the system date and time) on the top line of the telephone display at idle Extensions 10 and 11.
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
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