Agent Log In for NEC IPK II
To log in:
1.Press the ACD LOG IN/LOG OUT key (Service Code 752: *10).
- OR -
Press the Speaker key and dial the Log In service code (Default
*5).
2.Dial the log in code (up to 20 digits).
Note: This step is not required if the ID code is disabled.
AIC Agent Log In
To log in:
1.Press the ACD LOG IN/LOG OUT key (Service Code 752: *10).
- OR -
Press the Speaker key and dial the AIC Log In service code - not assigned at default.
2.Dial the log in code (up to 20 digits).
Note: This step is not required if the ID code is disabled. 3.Dial the Agent Identity Code (AIC) (up to four digits).
Note: The ACD LOG IN/LOG OUT key lights.
Multiple AIC Agent Log In
To log in:
1.Press the ACD LOG IN/LOG OUT key (Service Code 752: *10).
- OR -
Press the Speaker key and dial the AIC Log In service code - not assigned at default.
2.Dial 0 to cancel the log out option.
3.Dial the Agent Identity Code (AIC) (up to four digits).
Note: The ACD LOG IN/LOG OUT key lights. 4.Repeat steps 3 and 4.
Note: This step is not required if only using two AIC log ins.
To log out (for single or multiple agent AIC log ins): Note: All AIC log ins become logged out.
1.Press the ACD LOG IN/LOG OUT key (Service Code 752: *10) + 1 to accept.
2.Press the Speaker key and dial the AIC Log In service code - not assigned at default.
Note: The ACD LOG IN/LOG OUT key goes off.
Rest Mode
To set the manual Rest Mode:
1.From an idle state, press the ACD Rest Mode key (Service Code 752: *13).
Note 1: The ACD Rest Mode key lights. If the Rest Mode key is pressed while the agent is on an active call, the key will flash until the agent hangs up.
Note 2: This operation is not available for the System Supervisor.
To cancel the manual Rest Mode:
1.Press the ACD Rest Mode key (Service Code 752: *13).
Note: The ACD Rest Mode key light goes off.
Queue Status Display
When Logged Into ACD Group:
1.From an idle state, press the Queue Status Display key (Service Code 752: *19).
Note 1: The display indicates the number of calls in queue, the trunk name, and the length of time the call has been waiting.
Note 2: When the Queue Status Display key is pressed, the queue status of the extension’s group is displayed. When the extension is not in an ACD group, the Queue Status of group 1 is displayed instead.
Note 3: When an agent logs in using an AIC code, the Queue Status of the default ACD group is displayed.
2. Press W and V to scroll through the Queue Status Displays of all the ACD Groups.
3.Press the CLEAR key to return the telephone to an idle state.For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email MasterTelephone@gmail.com
Posts
