Queue Status Display

Queue Status Display
Description
When all agents in an ACD Group are unavailable, an incoming call will queue and cause the Queue Status Display to occur on the ACD agent’s display. The display helps the agents keep track of the traffic load within their group. In addition, any display Multiline Terminal can have a Queue Status Display Check programmable function key. The Multiline Terminal user can press this key any time while idle, and using the volume  or , scroll through the Queue Status Displays of all the ACD Groups. The Queue Status Displays shows (see the Queue Status Display illustration below):
 The number of calls queued for an available agent in the group.
 The trunk that has been waiting the longest, and how long it has been waiting.