Electra Elite IPK II Call Forwarding, Off-Premise
Description
Off-Premise Call Forwarding allows an extension user to forward their calls to an off-site location. By
enabling Call Forward, Off-Premise, the user can stay in touch by having the system forward their calls
while they are away from the office. The forwarding destination can be any telephone number the user
enters, such as a mobile phone, home office, hotel or meeting room. Off-Premise Call Forwarding can
route the off-site telephone number over a specific trunk or through a trunk group, Automatic Route
Selection or Trunk Group Routing.
Off-Premise Call Forwarding reroutes the following types of incoming calls:
Ringing intercom calls from co-worker’s extensions
Calls routed from the VRS or Voice Mail 1
Direct Inward Lines 1
DISA, DID and tie line calls to the forwarded extension 1
Transferred calls 1
Off-Premise Call Forwarding does not reroute Call Arrival (CAR) Keys, Call Arrival (CAR) Keys, or Ring
Group calls (i.e., trunk ringing according to Ring Group assignments made in Programs 22-04 and
22-05).
Conditions
Call Forwarding Off-Premise requires either loop start trunks with disconnect supervision or
ground start trunks.
The trunk access code and the outside telephone number combined cannot exceed 24
digits.
Call Forwarding an extension in a Department Group will prevent that extension from
receiving Department Pilot Calls.
If a Programmable Function key is not defined for Call Forwarding (10 - 17), the DND key
flashes to indicate that the extension is call forwarded.
DID calls to an extension with Off-Premise Call Forwarding set will not recall if there is no
answer.
1. Off-Premise Call Forwarding can reroute an incoming trunk call only if the outgoing trunk selected has disconnect
supervision enabled (refer to the Programming section).
Document Revision 1 Electra Elite IPK II
2 - 112 Call Forwarding, Off-Premise
Calls to extensions with DND active do not follow Call Forwarding programming. DIL calls
will ring an idle Department Group member, then follow 22-08 programming then 22-05
programming.
Door Boxes must be programmed in order for the calls to be transferred off-premise.
The outside number Call Forwarding dials can only be a number normally allowed by the
forwarded extension’s Toll Restriction.
In systems with a DSP daughter board for VRS, callers to an extension forwarded
off-premise hear, “Please hold on, your call is being rerouted.” This option can be disabled
in PRG 40-10-01 by setting it to disable.
For AVAYA, NORSTAR, NEC, SAMSUNG, MITEL, PANASONIC, TOSHIBA telephone systems and voicemail call (866)206-2316 or email
MasterTelephone@gmail.com
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