Hunt groups
This feature gives you statistical information about hunt group calls.
From Usage Metrics, start with the display showing Hunt groups.
1. Press ≠. Show group: displays.
2. Enter the group number. Hg1 metrics displays.
3. Press ≠. The display shows the date the information was last cleared.
4. Press ‘. TotalCalls: displays.
The displayed value is the total number of calls received by the hunt group, up to a maximum value of 99999.
5. Press ‘. Ans: displays.
The displayed values are the number of calls that were answered up to a maximum value of 99999 and the percentage of answered calls versus total calls up to a maximum value of 999.
6. Press ‘. Avg ans: _ sec displays.
The displayed value is the average time in seconds that it took to answer a call, up to a maximum value of 999.
7. Press ‘. Abndn: displays.
The displayed values are the number of calls that were abandoned up to a maximum value of 99999 and the percentage of abandoned calls versus total calls up to a maximum value of 999.
Hunt groups
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