Howler Tone Service

Howler Tone Service
Howler Tone Service provides a Howler Tone when a station remains off-hook after a call is completed or when a station is off-hook and digits are not dialed in a programmed time.
Conditions
Howler tone is generated 30 seconds after a call is disconnected and the telephone is left off-hook or the telephone is left off-hook without dialing.

Licensing

Licensing
Licenses are used to activate certain features and applications for the SL1100. The SL1100 system provides the following licenses:
System Licenses:
System Capacity
• IP Trunk - Additional SIP Trunk Port License (Initially 4 Ports bundled)
• IP Extension (STD-SIP) - Standard SIP Terminal License
• Mobile Extension - Additional Mobile Extension Port License (Initially 4 Ports bundled)
System Feature License
• Hotel/Motel - This licenses the system to run the Hotel/Motel feature.
• Encryption (VoIP) - Encryption License for Multiline IP Terminal
• 32 Channel VOIP - Addtional 16 Channel VOIP DSP License
• InACD - This license the system to run the Automatic Call Distribution feature. (V1.5 or higher)
• SL Net - This license the number of remote system that can be connected to the main system. (V1.5 or higher)
Voice Mail (Embedded)
• InMail Channel - Additional InMail Channel License
• InMail Advance - InMail Advanced Features License
- E-Mail Notification
- Cascading message notification
- Find-Me/Follow-Me
- Password option
- Hotel/Motel
Applications:
Desktop Application
• Softphone - This licenses the number of Desktop Applications that can be used for Softphone.
• Desktop Client - This licenses the number of Desktop Applications that can be run.
60 Day Free License
The 60 Day Free License comes with the CPU. It allows for all the features to be active for 60 days. The count down starts on the first power on and ends at midnight of the 60th day.
• By default, the 60 Day Free License is set to disabled. The 60 day count down starts when the system is initially powered on and continues if the 60 Day Free License is disabled or enabled.
• The CPU works for 1440 hours from the first time powered on.
• The clock counts down only when the power supply in the KSU is ON - battery is not in effect.
• If the CPU is removed, or the system is powered OFF, the countdown stops.
• Every time the clock is changed, the CPU free license (60 days) loses one hour.
• While the free license is active the user can increase the port size of the system to maximum by

Multiple Trunk Types

Multiple Trunk Types
The SL1100 supports many different Trunks in the system (DID, Loop Start, ISDN PRI). The system supports up to 84 trunks using expanded KSUs.
DID
Refer to the Direct Inward Dialing (DID) on page 1-257 feature for related information. Loop Start Trunks
Loop Start Trunks can be connected to the SL1100 system. Loop Start is assigned per trunk at the associated unit.
ISDN PRI
Refer to the ISDN Compatibility on page 1-564 feature for related information. T1-E1 Trunks
The T1/PRI/E1 Interface gives the system T1/E1 trunking ability. This unit uses a single universal slot and provides up to 24/30 trunk circuits. In additional to providing digital-quality trunking, the T1/PRI Interface allows you to have maximum trunking ability with fewer units. This in turn makes more universal slots available for other functions.

Park

Park
Park places a call in a waiting state (called a Park Orbit) so that an extension user may pick it up. There are two types of Park: System and Personal. Use System Park when you want to have the call wait in a system orbit. Personal Park allows a user to Park a call at their extension so a co-worker can pick it up. After parking a call in orbit, a user can Page the person receiving the call and hang up. The paged party dials a code or presses a programmed Park key to pick up the call. With Park, it is not necessary to locate a person to handle their calls. A call parked for too long recalls the extension that initially parked it, however the call remains in the park orbit until it is answered. There are 64 Park Orbits (1~64) available for use.
Extended Park
An extension Class of Service determines whether it uses the normal Park Orbit Recall time or the Extended Park Orbit Recall time. The timers are set in system programming. When an extension with Extended Park Recall Class of Service option parks a call, it recalls after the Extended Park Orbit Recall time. When an extension with the Normal Park Orbit Recall Class of Service option parks a call, it recalls after the normal Park Orbit Recall time, however the call remains in the park orbit until it is answered.
Programmable Function Key and Service Code Available for Personal Park
The Personal Park feature is enhanced by using a Programmable Function Key or service code (3- digit or 1-digit) to place a call in Personal Park. This option is available for Multiline Terminals and single line sets and can be used for analog or ISDN trunks.

Hotel/Motel - Room Status Printout

Hotel/Motel - Room Status Printout
Use the Room Status Printout to get detailed, up-to-the-minute printouts that show the status of all your rooms. Use the Room Status Printout to get a concise overview of the status of guest rooms at a glance. The printout gives you up to the minute reports showing Check In Status, Room Call Restriction, Do Not Disturb, Message Waiting and Wake Up Calls. This feature requires a connection to the system using an IP port on the CPU. Five separate reports are available
Room Status List (Option 1)
The Room Status List shows the status of each room. This gives you an overview of all rooms in a single report. In the report below:
• Room Clean
Lists all the Checked In rooms (305, 311 and 315).
• Maid Required
Lists all the vacant rooms that need cleaning (309).
• Maid in Room
Lists the rooms in which house cleaning is currently working (317).
• Inspection Required
Lists the rooms that are Checked Out waiting to be cleaned up (313).

Distinctive Ringing, Tones and Flash Patterns

Distinctive Ringing, Tones and Flash
Patterns
Version 3.0 or higher software provides; number of Tone pattern is increased to 8 from 4. After setting new system data (Tone Pattern 5-8), then downgrade from V3.0 to before V2.0 may cause no incoming ring issue.
Description
Distinctive Ringing, Tones and Flash Patterns provide extension users with audible and visual call status signals. This lets users tell the type of calls by listening to the ringing/tones and watching the keys. It also helps users monitor the progress of their calls. In addition, Distinctive Ringing lets Multiline Terminal users customize their Intercom and trunk call ringing. This is helpful for users that work together closely. For example, if several co-workers set their Multiline Terminals to ring at different pitches, each co-worker can always tell which calls are for them. You can also customize the tones the system uses for splash tone, confirmation tone, trunk ring tone, Intercom ring tone and Alarm ring tone. Refer to the chart below and the SL1100 Programming Manual for more details.

Class of Service

Class of Service
Class of Service (COS) sets various features and dialing options (called items) for extensions. The system allows any number of extensions to share the same Class of Service. An extension can have a different Class of Service for each of the Night Service modes. This lets you program a different set of dialing options for daytime operation, nighttime operation and even during lunch breaks. An extension Class of Service can be changed in system programming or via a Service Code (normally 677). There are 15 available Classes of Service.
Conditions
• Before assigning a new COS, make sure the new COS matches the old COS or you may enable options, which the extension should not have or remove options, which it should have.
• An extension can have a different Class of Service for each Service mode. At default, the Mode names are assigned as follows:
- Mode 1 = No setting
- Mode 2 = Night
- Mode 3 = Midnight
- Mode 4 = Rest
- Mode 5 = Day2
- Mode 6 = Night2
- Mode 7 = Midnight2
- Mode 8 = Rest2
• If a user dials a number not programmed in ARS, PRG 26-01-03 determines if the system should route over the trunk group settings defined in PRG 21-02 or play an error tone.
• When using ARS Class of Service, with PRG 26-01-03 set to (1) "Play Warning Tone", any trunk pointed or transferred to a virtual that is Call Forward Off-Premise will not complete. For a virtual to Call Forward Off-Premise, PRG 26-01-03 must be set to "Route to trunk group" and the call will follow the trunk group settings of the trunk, assigned in PRG 21-03.
• When using ARS Class of Service, with PRG 26-01-03 set to (1) "Play Warning Tone" or transferred to a virtual that is Call Forward Off-Premise will always follow ARS Class 1 routing properties.

STATION INDIVIDUAL CALL ROUTING (ICR)

STATION INDIVIDUAL CALL ROUTING (ICR)
Description
Station ICR is an extension of Call Forward where the user establishes a routing scenario. Each of the ten scenarios defines rules to route incoming calls based on Time, Day of week, Date and Caller ID to a destination defined by the User. Each scenario is assigned a priority of 0 to 9. When an incoming call is received at the station, the System will search the ICR scenarios entered by the User, then the call will routed according to the destination in the highest priority matching scenario.
Operation iPECS Phone To create a scenario:
1. Press the [PGM] button.
2. Dial 24, the ICR menu or log on to the Station Web portal.
3. Select the desired Scenario number (0 - 9).
4. Select the type of Caller ID (0 – 5):  Type 0 – Station CID  Type 1 - All Station  Type 2 – CO CID

HEADSET COMPATIBILITY

HEADSET COMPATIBILITY
Description
An industry standard headset can be connected to an iPECS Phone in place of or in addition to the handset. The station is then programmed for Headset operation.
In the Headset mode, pressing the [SPEAKER] button will send audio to the Headset instead of the speakerphone. In addition, when in the Headset mode, ring signals can be delivered to the speaker or the headset as defined in the system database.
2-92

DND - ONE TIME DND

DND - ONE TIME DND
Description
A station, which is ringing or receiving Off-hook muted ring, can press the [DND] button, to reject the call and terminate ringing. The station is placed in DND, ringing terminates and the call receives treatment based on the following precedence:
1. Previous or active Call Forward busy.
2. Preset Call Forward busy.
3. Station Call Coverage.
4. Direct Transfer to Voice Mailbox.
5. Return busy signal and disconnect.
When the station returns to the idle status, DND is cancelled and the [DND] LED is extinguished.
Operation iPECS Phone To activate One Time DND while ringing
1. Press the [DND] button, the [DND] LED lights, station goes to DND state.
System Deactivation
1. When the station returns to idle, DND is disabled and the [DND] LED extinguishes.
Conditions
1. CO/IP recalls will override One Time DND.
2. The Attendant can override stations in One Time DND by using Camp-On or intrusion. The Attendant does not have One Time DND service.
3. One Time DND cancels existing Callback queues.

DISABLE OUTGOING CO/IP ACCESS Description

DISABLE OUTGOING CO/IP ACCESS
Description
The System Attendant can place CO/IP lines out-of service, disabling outgoing calls on the CO/IP path. This is normally done should an undetected fault interrupt service on a CO/IP path. Incoming calls continue to be processed normally.
Operation System Attendant To disable/enable Outgoing CO/IP access (toggle)
1. Press the [PGM] button.
2. Dial ‘072’, the Attendant Station Program code.
3. Press the {CO} button of the line(s) to be disabled, confirmation tone is heard and the status for the selected line(s) is changed.
Conditions
1. If the desired CO/IP line is in use, the System Attendant may still disable the CO/IP line. The feature will take effect after the desired CO/IP line goes to idle.
2. Once the line is disabled, all Attendant appearances for the disabled CO/IP line will flutter at 240 ipm, other stations will indicate the CO/IP line as busy, LED is On.
3. The CO/IP line outgoing access status is stored in battery-protected memory in case of a power failure.
4. Multiple CO/IP lines may be enabled/disabled without redialing the Attendant Station Program code. Confirmation tone is heard after each CO/IP line is enabled/disabled.
5. When the system detects a fault on an analog CO line, the CO line is disabled for outgoing access automatically.
6. Incoming calls on a disabled CO/IP line will continue to operate normally.

CALL FORWARD, ATTENDANT

CALL FORWARD, ATTENDANT
Description
As with other stations, Attendants can forward calls to other stations in the system. Calls may be forwarded unconditionally, on busy or no answer.
Operation Attendant To activate Call Forward
1. Lift the handset or press the [SPEAKER] button to receive intercom dial tone.
2. Press the [FWD] button.
3. Dial code ‘0’ ~ ‘5’, the Call Forward type.
4. Dial the station number to receive forwarded calls.
6-65

ALTERNATE ATTENDANT

ALTERNATE ATTENDANT
Description
This feature allows an Alternate answer point while the Attendant station is in an unavailable mode. When in the unavailable mode, the next available Attendant in the Attendant group will receive Attendant calls and recalls.
Operation Attendant To assign a flexible button to activate {ALT ATD} button [PGM] + {FLEX} + ‘562’ + [SAVE]
To toggle Attendant Unavailable feature
1. Dial ‘562’, the Alternate Attendant code or press {ALT ATD}.
Conditions
1. Alternate Attendant activates the DND feature at the Attendant station and affects all calls to the Attendant station.
2. A Flex button can be assigned to activate Alternate Attendant. The {ALT ATTENDANT} button LED indicates the status of the Alternate Attendant feature, On: Attendant unavailable.
3. A station, which is receiving calls forwarded from the System Attendant, cannot use the Alternate Attendant feature.
4. All except for one attendant can activate Alternate Attendant. When the last Attendant attempts to activate this feature, error tone is received.
5. An Attendant forwarded to an unavailable Attendant is also considered to be in the unavailable Attendant mode.
6. When there is a queued Attendant call, unavailable Attendant stations [HOLD] button will flash but no audible ring is provided and the station cannot retrieve the call. When an Attendant changes from unavailable to available status, any queued Attendant calls will be available to

INTERCOM STEP CALL

INTERCOM STEP CALL
Description
When busy tone is received on a dialed Intercom call, the user may place a call to another station by dialing the last digit of the station number. The system replaces the last digit of the previously dialed busy station with the dialed digit and places an Intercom call to the new station number.
Operation iPECS Phone To activate step call, while receiving busy on a dialed Intercom call;
1. Dial a digit other than the last digit of the busy station’s intercom number.
Conditions
1. If the user dials the last digit of the busy station, Camp-On will be activated.
2. After receiving busy tone, if the user takes no action for

CO RING DETECT

CO RING DETECT
Description
The system incorporates timers for Ring-on and Ring-off durations to assure proper alerting. When the duration of the ring signal exceeds the Ring-on timer, alerting will start. When the ring is not present for a period exceeding the Ring-off timer, alerting will stop. This allows the system Ring cycle detection to be matched to the many and varied PBX systems.
Operation System Operation of Ring detect is automatic.
Conditions
1. Ring On and Ring Off are assigned on a system basis.
2. The CO Ring Detect is applied to analog CO Lines only.

CONFERENCE

CONFERENCE
Description
SIP Phone who has 3-way conference capability can make conference call by Phone itself without utilize system’s conference feature. Also, SIP Phone can utilize system’s conference feature – Conference Room and Conference Group. To serve system conference for SIP Phone, a mixing device - MCIM is required.
Operation
SIP Phone Self Conference
1) Make a call and connected
2) Press ‘Conference’ button
3) Dial 2nd call and connected
4) Press ‘JOIN’ button Or,
1) Make a call and connected
2) Press ‘HOLD’ button
3) Dial 2nd call and connected
4) Press ‘3-way Conference’ button

The System Attendant can cancel features

FEATURE CANCEL
Description
The System Attendant can cancel features such as DND, Call Forwarding and Pre-defined or Custom Messages that are active at other stations.
Operation System Attendant To deactivate DND/Call Forward/Pre-selected Message for other stations
1. Press the [PGM] button.
2. Dial ‘052’, Attendant Station Program code.
3. Dial the desired station range or the same station number twice for a single station.
4. Press the [SAVE] button, confirmation tone is heard and Attendant station returns to idle status.

Feature Numbering Table

Feature Numbering Table (available while a dial tone is heard)]
Feature Numbering Additional Number Absent Message (set/cancel) 75 (1–6 [+ parameter]/0) + #/0 Account Code Entry for an SLT or 49 account code + outside phone no. Built-in Voice Message (BV) (record/play/ erase) 725 ([1 + extn. no.]/2/0) + #/0 Call Forwarding (FWD)—All Calls, Busy/No Answer (set/cancel) 71 ([1 or 2 + extn. no.]/0) + #/0 Call Forwarding (FWD)—All Calls, Busy/No Answer to BV (set/cancel) 71 ([1 or 2 + 725]/0) + #/0 Call Forwarding (FWD)—All Calls, Busy/No Answer to Voice Processing System (VPS) (set/cancel) 71 ([1 or 2 + extn. no.]/0) + #/0 Call Forwarding (FWD)—Follow Me (set/ cancel) 71 (5/8) + extn. no. + #/0 Call Forwarding (FWD)—To Outside (CO) Line (set/cancel) 71 (3 + outside (CO) line access no. + outside phone no. + #)/(0 + #/ 0) Call Hold (Hold Mode 2 or 3) for an SLT 20 Call Hold Retrieve for outside (CO) line calls/ intercom calls 53/5 outside (CO) line no. (1–8)/extn. no. Call Log, Incoming in the Common Area— CLEAR ALL 70 # Call Log, Incoming in the Personal Area— CLEAR ALL 70 # Call Park/Call Park Retrieve 22/52 0–9 Call Log Display Lock, Incoming 77 0000–9999 (2 times/one time) + # Call Pickup, Directed 4 extn. no. Call Pickup, Group 40 Call Pickup Deny (set/cancel) 72 (1/0) + #/0 Call Waiting for intercom calls/doorphone calls (set/cancel) 732 (1/0) + #/0 Call Waiting for outside (CO) line calls (set/ cancel) 731 (1/0) + #/0 Common BV Outgoing Message (OGM) (record/play/erase) 722 01–24 + (1/2/0) + #/0 Data Line Security (set/cancel) 730 (1/0) + #/0 Do Not Disturb (DND) (set/cancel) 71 (4/0) + #/0 Doorphone Call/Door Open 31/55 1–4

LINKED STATION PAIRS

LINKED STATION PAIRS
Description
A station can be logically linked to a primary station so that the two stations function as a single station. When linked, the two stations effectively act as a single station with the station attributes of the primary station. The status of one station is reflected in the status of the other and features activated at one are active at the other. All internal or external calls to a linked pair station will ring both stations.
All features available to the primary station are available and controllable by the secondary station, one station may activate Call Forward and the other may cancel the forward. The displays of the linked stations will display the status of the linked pair. When one is busy, the display of the linked station will be as shown below.
IN USE AT LINK STA
Operation System Operation of Linked pairs is automatic when defined
Conditions
1. Any combination of iPECS Phones and SLTs may be assigned as Linked pairs. However, a DSS Console may not be assigned as a linked pair station.
2. Intercom calls to the Linked stations always signal in the Tone ring mode and cannot be changed using the Caller Controlled ICM Signaling feature.
3. Linked pair stations are treated as having a single station number for all features including LCD displays, station programming, ADMIN access, ACD statistics, SMDR, etc.
4. The station attributes of the Secondary station will follow attributes of the Primary station, i.e. Day/Night COS, CO Warning Tone, CO Auto Hold, CO Call Drop, DID Call Waiting, Speed Access, Alarm, VSF Access, DND, FWD, Paging, CO Line Access, CO Ring Assign, etc.
5. If one station of a Linked pair is busy, the other station of the linked pair is also considered as busy, thus use of the linked station to place a call is not supported.
6. A station can be linked to another station without registration to the system. This allows a station to be linked without affecting the overall capacity of the system. In this case, only an iPECS phone, Phontage or SLT attached to an SLTM2 can be used as the unregistered linked station. In other cases, the linked station must be registered with the system, reducing the system capacity by one.
7. Linked pair stations cannot connect with each other between Master and Slave but ring for indication.
8. Linked pair cannot transfer a call with each other. But if Master(or slave) transfer to Slave(or Master) and on hook, you can recall and hold the call in slave(or Master).

SAVE NUMBER REDIAL (SNR)

SAVE NUMBER REDIAL (SNR)
Description
The last dialed number on a CO/IP call may be stored (up to 48 digits) in a buffer for future redial. This number is saved in memory until the user requests a new number be stored. Numbers dialed for subsequent calls do not affect the Save Number buffer.
Operation iPECS Phone To save a dialed number, while on a CO/IP call
1. After dialing and before hanging up, press the [SAVE] button.
To save a dialed number, while on a CO/IP call using the LIP-8000 menu
1. After dialing and before hanging up, press the [RIGHT NAVIGATION] button.
2. Locate and press the [SAVE] soft button
To dial a saved number
1. Lift the handset or press the [SPEAKER] button.
2. Press the [SPEED] button.
3. Dial #.
To save a dialed number, while on a CO/IP call using the LIP-8000 menu
1. Press the [DIR] soft button.
2. Press the [SPEED] soft button.
3. Dial ‘#’.
Conditions
1. The saved number can be a maximum of 48 digits.
2. Dialing the saved number will automatically seize the CO/IP line that was used for the original call. If the CO/IP line is busy, a CO/IP line from the same group will be selected and the saved number dialed. If all CO/IP lines from the group are busy, the user will receive All Lines busy tone and may queue
3. If user presses the [SAVE] button after seizing a CO/IP line without dialing, the Save Number Redial buffer will be erased.
4. If there is no {CO}/{IP} button, the call will be presented on a {POOL}, or {LOOP} button.
5. Save Number Redial is protected from power failure.
6. Manually dialing a Flash during a CO call will cause only those digits after the Flash to be stored and re-dialed as the Save Number Redial.